Current and Future Airport Passenger Experience – Putting the Customer at the Heart of the Design, the Process, the Service…
In 2010 our conference theme “Enhancing Passenger Experience through the Design, the Process, the Service” was extremely well received and we are revisiting that theme at our next conference to address the latest developments and achievements in realising the ideal passenger journey and environment.
NB:We realise that the conference theme may not appropriate for every area we cover and those presentations should be geared toward what is best for Airport and Airline Business, Operations and the Environment.
FINAL form submission date: Friday 04 November 2011
Next year’s conference will not only concentrate on latest developments, practical solutions, new technologies and innovations for the future of the airport industry, but the underlying theme throughout will be the passenger.
Behind each decision for every public area of an airport, the passenger’s perception and use of the design, the process, the service must be taken into account in order to improve the airport experience and create a welcoming and interactive customer environment.
Predictability is a thing of the past; vision and leadership are more critical than ever. The Passenger Terminal conferences, workshops and panels are still the best source of answers related to the future of the passenger terminal industry. For more than 14 years, the top leaders of the airport industry have convened at Passenger Terminal Conference to outline their visions and planning for the future.
Initial conference planning is closely attuned to the industry and the economy as a whole. The economic realities of today dictate leaner budgets and staffing and it is with this in mind that we have retained the content you have come to rely on in the conference, and added even more of interest.
Speakers at the Passenger Terminal Conference will examine the future outlook for airport development worldwide, compare their experiences and discuss theoretical approaches and feasible solutions to today's concerns. They will provide case studies and insight into some of the world's most recent and complex terminal projects. Extra discussion times will be included to enable highly detailed discussions to take place on specialist and technical subjects.
We are in the process of inviting speakers, updating the website, and continually working to increase the relevance and value of the conference to our delegates.
With your help we aim again to produce the industry's definitive programme of innovation, inspiration and information.
Your chosen topic should be a combination of theoretical methods and ideas, practical solutions and applications and real-world case studies.
If your answer is 'yes' to any of these questions, you should join the other speakers at the conference who will be sharing their views and insights with an extensive international audience.
