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09:00hrs - 13:25hrs Day 3 - Thursday 28 March
Customer Service & Passenger Experience
Sponsored by Acxiom
Acxiom
View Day 1 View Day 2
09:00hrs - 09:05hrs
Introduction by Conference Chairs
09:35hrs - 10:35hrs
Panel Discussion: Maintaining highest customer LOS in a double-digit growth environment
Katherine Goudreau
Managing Director
American Airlines
USA
Eduardo Chamberlain
Director of Planning and Engineering
Juan Santamaria International Airport
COSTA RICA
Dennis Iskra
Director of Architecture
Charlotte Douglas International Airport
USA
Michael Spitzer
Vice President Aviation
RS&H Inc
USA
11:05hrs - 11:25hrs
Break
13:25hrs - 15:00hrs
Lunch
Your conference questionnaire will be sent to you by email today. See you at Passenger Terminal CONFERENCE 2020!

 

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OFFICIAL HOST AIRPORT

SKYTRAX
WORLD AIRPORT AWARDS


The best airport-related event around the globe, great exhibition and great opportunities for networking
Dean Bouchard, Director Planning & Infrastructure, Halifax International Airport Authority, CANADA




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