Conference Program


We are in the process of updating the website, inviting speakers and continually working to increase the relevance and value of the conference to our delegates.

Each year we ensure that the conference reflects the topics of key interest to all potential conference attendees.

THIS IS THE CONFERENCE FOR INNOVATIVE IDEAS AND SOLUTIONS THAT ARE CRITICAL TO THE INDUSTRY’S FUTURE SUCCESS!



The combination of a broad range of conference streams and a diverse exhibition provides a unique opportunity to discuss, learn and exchange with a huge pool of industry peers in a short space of time. It’s second to none
Florian Raff, Head of Planning & Development, Zurich Airport, SWITZERLAND

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Tales of the Unexpected – Monday, June 28, 2021
An extra day at the conference - free with any conference pass. The day will cover the unparalleled turn of events that Covid-19 began in early 2020 through to the current day. Thoughts and examples from aviation leaders on developing best-practice airport processes and spaces for the future safety of the travelling public and prosperity of the industry will be discussed.

Many speakers who were due to present in 2020 will be joining us in 2021. New places will also be available, and competition will be high to join our prestigious line-up!

PRESENTATIONS >> PANEL DISCUSSIONS >> Q&As

Go to Reviews & Videos to view previous Conference Programs.

An independent and unbiased conference platform
The conference is strongly supported by major airports, airlines, aviation authorities and regulators; it is independent and encourages a free and frank exchange of views and ideas, and sometimes even heated debate. The highly authoritative environment of the conference itself allows businesses to be associated with a quality educational program.

Conference topics include, but are not limited to:

  • Aging Population & PRMs
  • Airport Cities, Transport Connections & Regions
  • Airport Design, Planning & Development
  • Airport Design, Planning & Development – Middle East & Asia
  • Aviation Security, Border Control & Facilitation
  • Commercial Development, Retail, Concessions & Media
  • Customer Service & Passenger Experience
  • Environment & Sustainability
  • Facilities Maintenance & Management
  • Future Airports
  • Increasing Airport Capacity
  • Management & Operations
  • Safety, Crisis & Disaster Management
  • Tales of the Unexpected
  • Technovation : Baggage, Systems & Integration
  • Technovation : Innovation & Transformation
  • Technovation : Passenger Journey

For information about speaking at Passenger Terminal CONFERENCE 2021 please contact Janine McEvilly, conference director, Passenger Terminal CONFERENCE at janine.mcevilly@ukimediaevents.com

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