Conference Program

Day 1: Tuesday, March 14

Introduction by Conference Chairs

Tim Walder
Senior Director and Aviation Sector Leader
Arcadis
UK

Tim Hudson
Global Aviation Practice Area Leader - Principal
Gensler
USA

09:05

Auckland Airport Capital Development Program – restarting and reshaping

Steven Crook
Head of Project Services
Auckland Airport
New Zealand

Graham Bolton
Global Aviation Practice Leader
Mott MacDonald
UK

In early 2020, AIAL was at the advanced stage of planning for a NZ$4bn+ capital program – transforming aging assets to deliver a world-class travel experience and support sustainable long-term growth. The program has now been reshaped, in partnership with key stakeholders, reflecting the four key pillars of AIAL’s sustainability strategy: Purpose | Kaupapa; Place | Kaitiakitanga; People | Whānau and Community | Hapori. This presentation will give an overview of the updated program, from the agile approach to the development of the original plan to the evolution of the plan in response to current realities.

What the audience will learn

• Context of the current and future capital development program at AIAL
• Application of an agile approach to airport planning and development
• Importance of collaboration in the airport development process
• Embedding sustainability at the heart of the development

09:35 - 10:35

Panel discussion: A growth mindset for flexible terminal development

Passengers. Personnel. Planet. Three key drivers changing our industry. As four US airports implement and adapt their assets, learn how they have approached the work with an understanding of how passenger needs are evolving, how the workforce is changing, and their global impact. The process is always evolving, which thrives in organizations with a growth mindset like these airports. Join this interesting panel and hear from: PHL nearing completion of an airport masterplan; PIT, recently completed a major $US1bn terminal design; GRR, during a US$500m construction project; PDX, in the middle of a US$2bn terminal program.

What the audience will learn

• Reframe how we think about resilience. Beyond flood and fires, more about managing expectations
• Consider how and why the planning process is continuous through all phases of implementation
• How to plan/design to meet infrastructure needs now and in the future
• How to adapt design and construction to account for major disruptions
• Planning is not useful on a shelf. Even during construction, there is no better time to think ‘what is next’

Api Appulingam
Deputy Director of Aviation, Capital Development
Philadelphia International Airport
USA

Casey Ries
Engineering and Planning Director
Gerald R. Ford International Airport Authority
USA

Robert Hoxie
Chief Development Officer
Chicago Department of Aviation
USA

Sean Loughran
Planning and Development Director
Port of Portland
USA

Panel Moderator:

Scott Tumolo
Aviation Facilities and Terminal Planning - Americas
C&S Companies
USA

10:35 - 10:55

10:55

Communicating through construction: building, maintaining and strengthening community support

Nancy Volmer
Director of Communication and Marketing
Salt Lake City Department of Airports
USA

Many airports are remodeling and expanding, but in 2020 Salt Lake International opened Phase 1 of the first new US hub airport to be built in the 21st century. The challenge was to build community support and generate messaging that resonated with various audiences, while educating, informing and engaging. Through a comprehensive communication and marketing plan for the new SLC redevelopment program, we successfully achieved these goals through research, messaging, branding, marketing, traditional and social media and video production. This presentation will walk through these various steps and show how they can be used to successfully design a program for any airport.

What the audience will learn

• The importance of doing research and surveying one's audience before undertaking a branding program
• Developing a brand that communicates and resonates with an audience and is adaptable for use in all media
• Strategically developing messaging that educates and informs while engaging the audience
• Planning events and press conferences that generate extensive media results
• Educating internally on the importance of consistent and credible communication

11:25

Investing in a new airport during a crisis

Dr Ayca Kolukisa
Chief Strategy Officer
New International Heraklion Airport
Greece

New Heraklion Airport, the largest ongoing greenfield project in Europe, is planned to open its doors to passengers in 2026. While the new EU regulations and the new environmental charges are on the table, the ongoing impact of the Covid crisis, Brexit, economic and energy crisis and increased cost of infrastructure materials affects the design, business model and development strategy of the New Heraklion Airport, which faces high seasonality and belongs in the 10-20 pax class and aims for net zero and high quality of service.

What the audience will learn

• Brief introduction to the new greenfield airport
• How airport design can adapt to ongoing changes in the aviation market
• How the Fit-for-55 regulation affects airports and competition between EU and non-EU airports
• Quality of service, passenger experience, seasonality
• Landside development

11:55 - 13:15

13:15

Ongoing transformation of Tenerife-North real estate and car parks

Dr Javier Conde Trugeda
HO Commercial Tenerife-North Airport
Aena
Spain

TFN is a physically constrained airport since it is surrounded by densely populated areas. Traffic has grown significantly in the last decades, evidence of the need for important expansion projects in most fields. We will present one by one the challenges and the solutions, including the interdependencies. The main categories will be car park systems and public transportation, landside real estate projects and airside real estate projects.

What the audience will learn

• TFN faces several challenges as a physically constrained, private-vehicle-dependent, fast-growing airport
• Transformation of the car park system: passenger private vehicle, employees and car rental facilities are being drastically redesigned
• The role of public transportation in the current situation and future
• Optimization of the free landside available at the airport for commercial usage
• Transformation of maintenance and support areas for aircraft and handling equipment

13:45

BGI – transformation program toward world-class experience

Pietrick Voyer
Director of Operations
GAIA Inc. Grantley Adams International Airport
Barbados

The island of Barbados is known to be one of the leading voices for the Caribbean. The island is also known to be one of the best Caribbean islands to visit. The airport infrastructure is outdated and we are currently under pressure. The airport has put together a transformation program with the goal of transforming the entire passenger experience and journey. This includes new facilities, new passenger flow, new technology, sustainability, etc. The goal of the presentation is to present this program and discuss challenges and opportunities for such an airport when it comes to rethinking the passenger journey.

What the audience will learn

• Current challenges related to an airport the size of BGI
• Covid traffic recovery and the challenges it has brought for the latest season and how it was managed
• New masterplan program and how it has been defined and developed
• Financing journey and challenges for a post-Covid environment

14:15

Establishment of passenger terminal operational characteristics site survey manual

Somin Lee
Manager
Korea Airports Corporation
Korea

Having dealt with various projects such as existing airports operation, new airports construction and overseas airports, we need passenger terminal operational data to assess the current status or capacity accurately and establish an efficient plan for development or operation. However, since each airport operational database is different, we have to focus on field surveys, the most basic data collection method that can be applied in common. But there are no site survey standards, so we established a standard, the manual, through systematic verification progress. We would like to introduce the world’s first site survey manual.

What the audience will learn

• Anyone at any airport can collect reliable data that can be used for all kinds of development and operational enhancement
• The manual was introduced at the ICAO Assembly as one of the Best Practices in the Republic of Korea (October 2022)
• The manual was approved by ICAO for Standardized Training Packages (Domestic) in February 2022
• The world's first passenger terminal operation characteristic field survey manual established by an airport operator
• Data-based capacity optimization and congestion management centered on each airport’s characteristics are possible

14:45

Planning the new augmented airport for a positive impact

Federico Raja
Airports Planning
GESAC SpA | Naples and Salerno Airport
Italy

Michele Miedico
Director of Planning, Environment and Progetto Salerno
GESAC SPA - Naples and Salerno Airports
Italy

Given the social and economic importance of an airport on the local community and its connection to other land-based transportation systems, the airport masterplan may be used to accelerate the transformation of urban areas and generate value. The augmented airport is a key stakeholder in the development of the local community, enabling value creation through urban regeneration projects. The masterplan of the new Salerno Airport and the 'Mille alberi per la città' project in Naples are good examples of how to operate in nearby areas, reducing climate-altering gases and enabling landscape enhancement to increase urban prosperity and quality of life.

What the audience will learn

• How to plan the airport’s development as a multimodal hub
• How to accelerate the transformation of the airport’s neighborhood areas and generate value
• How to reduce climate-alterating gases enabling landscape enhancement

15:15 - 15:35

15:35

Implementing transformational change at LAX

Terri Mestas
Chief Development Officer
Los Angeles World Airports
USA

Ron Siecke
US West Director of Aviation
Jacobs
USA

LAX is in a race to prepare for the Olympic Games in 2028. With US$15bn in active construction and another US$15bn in the pipeline, this session will focus on how the LAWA leadership team is transforming the airport through monumental change as they prepare to host on the world stage. This presentation will provide an update on the current Landside Access Modernization Program (LAMP) and preview the next major phase, including the Airfield and Terminal Modernization Program (ATMP) and Cargo Modernization Program.

What the audience will learn

• What are the major development elements of the LAX program and their associated status?
• What are the lessons learned from the program to date?
• What are the delivery methods being implemented for the numerous program elements?
• How will the program adapt to future needs?
• How is the overall vision of the City of Los Angeles driving the program?

16:05

Preparing for future growth: how to serve 100 million passengers

Jim Starling
Chief Construction and Infrastructure Officer
Denver International Airport
USA

Denver International Airport's growth has quickly outpaced its original design. In order to serve an anticipated 100 million annual passengers within 10 years, DEN created Vision 100, an across-the-board strategy to inspire employees, contractors and partners to pull together and make history.

What the audience will learn

• How DEN's growth defied planning and required a new direction
• How DEN developed its strategy to prepare for 100 million annual passengers
• How guiding principles guide DEN's societal behavior
• How pillars of activity divide DEN's work into manageable segments
• How Vision 100 is recreating America's newest major hub

16:35 - 17:30

Panel discussion: Better by design – maximizing return on investment in airport terminals

Passenger experience, sustainability and financial position are critical factors in today’s competitive aviation environment. A panel of leading experts will discuss strategies on how design can maximize ROI in airport terminals. The panel will include diverse perspectives from an airport (Seattle), developer (Noida Zurich Group), airline (Southwest, United) and global design architect (HOK). Key themes include enhancing customer experience; maximizing revenue generation; reducing material use and carbon emissions; and lowering total cost of ownership. Airport operators can quantify these themes to make informed design decisions that have a positive impact on their facilities and optimize ROI.

What the audience will learn

• Innovative design strategies to maximize return on investment in airport terminals
• How design plays a significant role in operation and maintenance costs, financial health, environmental stewardship and occupant well-being
• Diverse perspectives on design strategies from an airport (Seattle), developer (Noida Zurich Group), airline (Southwest, United) and designer (HOK)
• Strategies to maximize revenue generation and lower total cost of ownership
• How design can quantify opportunities for informed decisions that have a positive impact on terminal facilities and optimize ROI

Heather Karch
Facilities and Infrastructure Architecture Manager
Seattle International Airport
USA

Keith Hui
Principal and Regional Director Aviation+Transportation
HOK
USA

Nick Scott
Director of Airport Planning and Design
United Airlines
USA

Satyaki Raghunath
Chief Strategy and Development Officer
Bangalore International Airport Limited
India

Steve Sisneros
Vice President of Airport Affairs
Southwest Airlines
USA

Panel Moderator:

David Tomber
Director Strategic Consulting
Woolpert
USA

Day 1: Tuesday, March 14

Introduction by Conference Chairs

Alexandra Covrig
Senior Project Manager
Airport Regions Council
Belgium

Sergi Alegre Calero
Director General
ARC - Airport Regions Conference
Belgium

09:05

Edmonton International’s Airport City Sustainability Campus

Stephen Maybee
Vice President, Operations, Infrastructure and Corporate Communications
Edmonton Airports
Canada

YEG is Canada’s fifth-busiest airport by passenger traffic and the largest major Canadian airport by land area. Edmonton International’s Airport City Sustainability Campus is home to companies focused on tourism, entertainment, cargo logistics, manufacturing, sustainability, and technology development and commercialization. By using its campus as a living lab, YEG fosters the environment for innovation and growth in sustainable initiatives across the entire airport ecosystem. The audience will learn how strategic partnerships and embracing new and innovative ideas can help to decarbonize the aviation industry and support a net zero future.

What the audience will learn

• How strategic partnerships and embracing new and innovative ideas can help to decarbonize the aviation industry and support a net zero future.

09:35

Creating a sustainable world-leading airport city

Gert-Jan De Graaff
Chief Executive Officer
Brisbane Airport Corporation
Australia

How do you create a world-leading sustainable airport city? What needs to be done now to create a future we can all be proud of? Brisbane Airport is Australia’s third busiest airport and a sustainability leader. It is the gateway for the climate positive Brisbane 2032 Olympic and Paralympics Games. BNE is located in one of the most aviation reliant nations on the planet. Everyday aviation helps overcome remoteness to deliver economic prosperity, health care and connect Queensland to the world. Discover how Brisbane Airport is investing in sustainability to create a better future.

What the audience will learn

• Brisbane Airport’s vision, impact and strategy for the future
• The pressure/reliance on aviation in Australia
• Brisbane Airport Corporation’s commitment to sustainability
• 2032 Olympics and BAC’s strategic goals
• The future of Brisbane Airport and major projects.

10:05

YVR – the future of growth and connection

Andy Margolis
Chief Operations Officer
Vancouver Airport Authority
Canada

As travel and aviation build back from the impacts of the global pandemic, YVR is focused on the future. Its continued growth keeps British Columbia connected to the world and also keeps the community and businesses connected to new ideas, experiences, knowledge, goods and investment to ensure a healthy and sustainable economy. The presentation will discuss how YVR is growing – with technology, innovation and climate top of mind – and how the airport's many points of connection are supporting the region’s local businesses and communities now and for years to come.

What the audience will learn

• Staying ahead of Covid: how YVR navigated challenges amid a surge in demand and post-pandemic labor shortages to remain ahead of the disruption that systemically affected major airports worldwide through the summer of 2022
• Land use and cargo: how YVR redesigned its land use plan, unlocking opportunities for new development, and how it is growing its cargo business by exploring and investing in digital infrastructure
• Digital innovation: how YVR is leading innovation at the airport and in sectors outside of aviation, including through its one-of-a-kind digital twin
• Climate: how YVR is decarbonizing its operations and supporting the decarbonization of the aviation industry by advancing electrification and the development and use of sustainable aviation fuel
• Musqueam and the future: YVR is working to ensure the airport grows with purpose to stay competitive and keep community and businesses connected while walking together with our Indigenous partners toward reconciliation

10:35 - 10:55

10:55

Airport city concept in line with airport expansion

Yuki Kawakita
Assistant Manager
Narita International Airport Corporation
Japan

A third runway and terminal realignment are planned for Narita Airport from 2029 onward. After the works, the number of flights and passengers will almost double. The number of employees is also expected to increase from 40,000 to 70,000. On the other hand, the areas surrounding the airport are currently experiencing a decline in population due to falling birth rates and an aging population. Using the airport expansion, NAA has started to study the airport city development to achieve integrated growth of the airport and surrounding areas, with a focus on building a town where airport employees live.

What the audience will learn

• Solving social issues
• Airports and their relationships with the local community
• Potential for new business as an airport company

11:25

Transport connections are key in reaching climate neutrality by 2030

Ulla Ruuskanen
Senior Advisor, Project Manager in Avia Network
City of Vantaa Senior Advisor, Project Manager in Avia Network
Finland

Our accessibility and competitive edge depend on well-functioning connections, in which air traffic and the travel paths related to it are key. To ensure Finland’s connectivity and security of supply, it is of the utmost importance that we ensure the preconditions for Finnish air traffic. The AirRail project will be implemented as part of developing the main line. The AirRail project will bolster the airport’s regional connectivity and strengthen rail traffic’s position in the travel paths. Vantaa light rail will be another solution, starting at a Helsinki metro station and running throughout the Aviapolis to the airport - 19km altogether.

What the audience will learn

• City and region are working together with Avia network's stakeholders toward a carbon-neutral future
• Seamless travel and last mile challenges are one of our top priorities: AirRail and Vantaa light rail
• How to achieve climate goals with multistakeholder cooperation. The Green Deal Manifesto, our common climate agreement, was published in 2021
• The actors of the Avia network actively implement the climate goals set for air traffic
• The Avia network promotes the airport as a hub and a multimodal travel center for the future, ensuring connectivity

11:55 - 13:15

13:15

Developing the UK’s most socially impactful airport – London Luton

Graham Olver
CEO
Luton Rising
UK

Ian Taylor
Global Aviation Business Leader
Arup
UK

Luton Rising is a business and social enterprise that is owned by a sole shareholder, Luton Council, for community benefit not private shareholders. At London Luton Airport, we are owners of by far the most socially impactful airport in the UK, supporting and improving lives across the communities we serve. We make a major economic contribution to our local region and aim to be one of the greenest and most sustainable airports.

What the audience will learn

• Community airport: different success measures and obligations
• More than an airport
• Money, impact, ambition
• Whole town, whole system
• Path to sustainability

13:45

Introducing the Keflavik Airport Area masterplan as a showcase for airport area development

Pálmi Freyr Randversson
Managing Director
Keflavik Airport Development Company (Kadeco)
Iceland

Anouk Kuitenbrouwer
Partner KCAP / Lecturer ETH
KCAP / ETH
Switzerland

The Keflavik Airport masterplan is a comprehensive case study of an innovative approach to area development. It demonstrates how integrated economic and spatial planning at and around airports can pave the way for long-term sustainable development. It also acts as a catalyst for innovation in the regional economy and helps overcome obstacles to successful planning. With an integrated vision that combines urban design with ambitious landscape and mobility proposals, the Strategic Master Plan for the Keflavik Airport Area in Iceland aims to transform the strategic sites around Iceland's international airport into a showcase for the country's socio-economic and sustainable strategy.

What the audience will learn

• Integrated economic and spatial planning
• Case studies - airport regional positioning
• Innovative planning methods
• Branding underpinning planning
• Co-creation process with stakeholders

14:15

Delivering the world’s most exciting transport hub

Mikolaj Wild
CEO
Centralny Port Komunikacyjny
Poland

Danny Aoun
Board Member
Dar Group
Lebanon

CPK is a planned transfer hub located between Warsaw and Łódź, envisioned to integrate air, rail, and road transport. One of Europe’s largest and most ambitious infrastructure projects, CPK is the first greenfield investment in years, centered around the new airport which will handle 40million passengers a year in its first phase. At the same time, the largest modernization of the country's rail transportation system will create approximately 2,000 new railway lines, mainly high-speed. CPK and Dar will present the key elements of the proposed project and how it will transform logistics and operations throughout Europe.

What the audience will learn

• Proposed greenfield airport concept
• Rail connectivity
• Hub and logistics potential

14:45

Airport platforms and intermodality

Jean-Charles Content
Lead Architect - Asia Pacific
Groupe ADP
Hong Kong

Thimotée Berger
Architect - Deputy Head of Architecture and Design department
Groupe ADP
France

Parisian airport access modes: how Orly and CDG airports are challenging the new millennium regarding intermodality. What we can learn from the design of the new terminal in the People's Republic of China. A focus on air-rail links.

What the audience will learn

• Parisian airports' new strategy
• ORY and CDG examples
• Chinese examples
• Urban impacts and airport city
• Ground transportation center

15:15 - 15:30

15:30

Vital, sustainable, and accessible airport

Sander Buningh
Manager
BAM
Netherlands

Upgrading airports as admirable places to work is a hot topic. In this Schiphol Airport mobility program are e-bikes, new bike paths and digital features, the ingredients that help personnel not worry and be happy if they cycle to work every day – becoming vital, saving on work-related costs and feeling proud to travel in a sustainable way.

What the audience will learn

• How to make the airport more accessible
• Saving more space for passengers
• Creating a more vital and resilient workforce
• A huge step toward sustainable company mobility
• How to invest and how huge the returns are

16:00

Moving minds and modes

Silke Devacht
Senior Product Development Manager
Brussels Airport Company
Belgium

Dieter Scheltjens
Head of Mobility Services
Brussels Airport Company
Belgium

Mobility and accessibility are essential for an airport. The diversity of the target groups makes it a challenge to develop a sustainable airport mobility plan. Developing into an airport business district enlarges the target groups even more. Gathering and structuring scattered data is the first task to tackle. We are happy to share some first insights on how to change the mindset of airport users, both passengers and staff, in terms of their mindset and mode of transportation. Join us on this journey.

What the audience will learn

• How to tackle mobility data challenges?
• How to construct a sustainable airport mobility plan?
• How to influence the choice of transportation mode to and from the airport?
• How to adapt the airport to new mobility desires?

16:30

Budapest Airport – intermodal transit hub

René Droese
Chief Development Officer
Budapest Airport
Hungary

Anneke Christa-Schreijer
Associate Director Airport Strategy and Planning
NACO-RHDHV B.V.
Netherlands

Budapest International Airport has reached a stage in its development where it has become imperative to accommodate future growth on airside and landside in an integrated, sustainable mode (including public transport) and evolve into an intermodal transit hub. In this presentation, the process of integrating these facilities and stakeholder concerns in a workable plan will be shared with the wider industry.

What the audience will learn

• How an airport's vision and strategy, combined with a consultant’s planning and development expertise, can result in a workable plan
• Shareholder and stakeholder demands can be integrated into a suitable plan
• How integrated landside developments are combined with terminal facilities

17:00 - 17:30

Panel discussion: Smart airport mobility - data sharing for a sustainable journey (STARGATE)

Airports can become an integral part of the wider mobility infrastructure. Airports and stakeholders can take informed decisions regarding operations by better understanding and mapping mobility flows within the airport environment. The goal is to offer a sustainable journey to employees, passengers and visitors. In this panel, we will describe the first results of the European project STARGATE. Panel members consist of mobility experts (Lux Mobility, Sopra Steria) as well as airports implementing smart mobility solutions (Brussels Airport, Budapest Airport). The panel will discuss the opportunities and challenges they see and how to collaborate to achieve the best results.

What the audience will learn

• Applying data to improve mobility in and around airports
• New mobility opportunities for passengers and visitors
• How mobility can fit into different airport contexts
• Working together with airport stakeholders on mobility topics

Elke Bossaert
Strategic Accessibility Manager
Brussels Airport
Belgium

Patrick van Egmond
Managing Director
LuxMobility
Luxembourg

Zsofia Fazekas-Kertesz
Environmental Specialist
Budapest Airport Ltd.
Hungary

Panel Moderator:

Ella Soltani
Managing Director To70 Belgium
To70 Aviation Belgium
BELGIUM

Day 1: Tuesday, March 14

Introduction by Conference Chairs

Neville Hay
Director of Training
Interportpolice
UK

Dr James Smith
President
Smith-Woolwine, Inc.
USA

09:05 - 09:45

Panel discussion: Data and artificial intelligence (AI) applications for security improvement

The increased recognition of the importance of data in airports and the growing development of AI solutions available in the marketplace offer interesting opportunities for improvement in security processes. These improvements are scalable and applicable to airports of all sizes. This panel will offer some case studies of data and AI use employed and piloted at two major US airports to enhance the physical security processes for restricted-area access and parking management. The panel will also address expanding legal and regulatory issues with regard to growing international restrictions on data collection and processing tools.

What the audience will learn

• How AI can be utilized in conjunction with existing access control and camera systems to address nuisance alarms and piggybacking
• How data programs can work to create greater access to restricted areas and promote airport commerce
• How data programs can be utilized to enhance passenger screening queueing challenges and reduce vulnerabilities
• How data programs can work to create greater access to restricted areas and promote airport commerce
• How a changing international regulatory environment for data collection and processing, including the application of AI, affects security programs

Christopher McLaughlin
Executive Vice President Operations
Dallas/Fort Worth International Airport
USA

Matthew Vaughan
Director, Aviation Security & Cyber
IATA
Switzerland

Wendy Reiter
Interim Chief Operating Officer
Port of Seattle
USA

Panel Moderator:

Donald Zoufal
President / Lecturer
CrowZ Nest Consulting /University of Chicago
USA

09:50 - 11:00

Panel discussion: Implementing AI/ML at the security checkpoint

This panel highlights the growing applications of machine learning and artificial intelligence at checkpoints. The panel will discuss what AI/ML is, how it is implemented in the checkpoint, use cases and high-level performance increases at airports, and understanding the regulators' views on implementing new algorithms versus a traditional screening model.

What the audience will learn

• What AI/ML is in the security checkpoint
• How AI/ML can be used to increase security, efficiency and pax experience
• The initial results of AI/ML at airports
• The next steps for implementation
• What are regulators thinking on AI/ML?

Alan Tan
Senior Vice President, Aerodrome Safety and Aviation Security
Changi Airport Group
Singapore

Paul Evans
Security Technology Manager
Heathrow Airport
UK

Sander Olivier
Coordinator AVSEC Policy Development Unit
Ministry of Justice and Security
Netherlands

Scott Dullard
General Manager Operations
Melbourne Airport
Australia

Panel Moderator:

Antoine Rostworowski
Senior Vice President, Programs and Commercial Services
ACI World
CANADA

11:00 - 11:20

11:20

Threats of digitalization in the aviation sector - embedding business continuity

Javier Caldes-Casas
Aviation Security Consultant
Caldes & Foners
Spain

The aviation sector has been increasing its digitalization, and thus, heavily relying on IT. This has been accelerated due to the global pandemic with the aim of providing improved efficiency, safety, security and customer experience. The exponential growth in digitalization makes airports and airlines 'juicy targets' for bad actors. Having a robust understanding of the value of embedding business continuity in each operation is instrumental in helping to build organizational resilience.

What the audience will learn

• A better understanding of the potential threats and risks of digitalization in airports and airlines and its impacts
• Methods to raise awareness, 'buy-in' and the practice of business continuity in the aviation industry
• Embedding strategies to make business continuity an integral part of your operations

11:50 - 12:50

Panel discussion: Insider threat today

This panel will focus on the various types of insider threat towards aviation security. The panel will feature experts from different agencies within the aviation industry, who will discuss identifying and mitigating insider threat risks and will provide valuable insights on detection and prevention methods to combat this threat.

What the audience will learn

• A better understanding of the different types of insider threat towards aviation security and how they can be identified and mitigated
• An appreciation of the roles and responsibilities of different departments and agencies within the aviation industry in addressing insider threat
• How mental health in aviation employees plays a role when addressing insider threat
• What are the new challenges of the aviation workforce and how can entities combat potential threats?

Gilbert Farayi Chimoto
Chief Aviation Security Officer
Airports Company of Zimbabwe (Pvt) Limited
Zimbabwe

Peter Nilsson
Police Commissioner
Airpol Network
Sweden

Scott Dullard
General Manager Operations
Melbourne Airport
Australia

Shawn Goudge
Senior Security Specialist
AVSEC Expert
Canada

Wendy Reiter
Interim Chief Operating Officer
Port of Seattle
USA

Panel Moderator:

Nicholas Ratledge
Senior Manager, Security, Safety, and Operations
ACI World
CANADA

12:50 - 14:00

14:00

Convergence of airport aviation security and cybersecurity

Shawn Goudge
Senior Security Specialist
AVSEC Expert
Canada

Airport cyber (IT) security and aviation (physical) security have often been treated separately and often by different airport organizations. New ICAO standards and increased digitalization and connectivity are helping to transform the service available to customers and improving everything from efficiency to reliability for regulated operators. The interconnectivity between information technology and other processes shows that aviation security and cybersecurity should not be in individual silos: they need to be integrated, and cybersecurity vulnerabilities need to be considered in the AVSEC risk assessment process. There is a need to converge cybersecurity and AVSEC.

What the audience will learn

• Learn the importance of the convergence of physical and cybersecurity
• Understand the cyber threats to airport aviation security
• Understand the challenges in integrating cybersecurity in an airport security program
• Learn about international approaches to aviation cybersecurity

14:30

Cyber resilience for airports from a cybersecurity airport practitioners' training perspective

Nikos Papagiannopoulos
Senior Project Manager
Athens International Airport
Greece

Sebastien Peynet
Project Manager
Airbus CyberSecurity SAS (ACS)
France

Digital airports are heavily dependent on IT/OT and SCADA-based systems. Cyber resilience for those airports is a topic that is appearing with a higher priority in the agendas of C-level airport professionals. Successful cybersecurity strategies require that the triad of people (culture, skills, experience), methods and technology be sufficiently developed and supported. The session will present the latest advanced cybersecurity training methods and strategies specifically for airport cybersecurity practitioners. The use of digital-twins infrastructure on specialized and purpose-built cyber ranges with advanced training simulators emulating advanced and complex threats for airports' mission-critical systems will be analyzed.

What the audience will learn

• The reason why cybersecurity is a critical factor for digital airports
• How cybersecurity practitioners in complex and extensive industrial infrastructures such as airports can be efficiently trained
• What is the role of digital twin infrastructures and purpose-built cyber ranges in airport cybersecurity training
• How to conduct complex risk analysis and simulate impact propagation of attacks
• Practice attack detection, clarification and classification in an IT/OT environment similar to the one that is worked in daily

15:00

Cyber policy in an evolving threat landscape

Yemi Oshinnaiye
Chief Information Officer
Transportation Security Administration (TSA)
USA

Alexis Long
Chief Strategy Officer
Pangiam
UK

The imminent and constantly evolving potential for cyberattacks against transportation infrastructure requires continued vigilance, information sharing and the development of dynamic policies and capabilities to strengthen our cybersecurity posture. Cybersecurity, in particular, remains a key area of concern for us as the scope of this issue has grown tremendously over TSA’s 20-year history. The presentation will provide insight into how a government agency conducts the shift and engages with industry, and will share best practices and lessons learned from this journey.

What the audience will learn

• We have focused on mitigating potential cybersecurity threats and updating internal guidance and technology to achieve effective compliance
• Industry can help us by understanding that the screening process and technology are more than just algorithms or simple hardware
• Ensuring the industry ceases to use outdated, end-of-life technology in new solutions will prevent the need for recurring, larger industry changes

15:30 - 15:50

15:50

Culture and human factors in aviation security

Dorota Broom
Technical Advisor Aviation Security
CAA International
UK

Kevin Sawyer
Senior Manager – Aviation Security Development
CAA International
UK

In the era of rapid technological growth, we need to remember that our people can be both the strongest and the weakest links in the system. Understanding human limitations and capabilities is essential not only to build a strong and effective security culture but to keep our aviation community safe and secure. To achieve good security outcomes, promoting an effective security culture is critical. The key challenge is ensuring all staff think and act in a security-conscious manner. Embedding aviation security as a core business value and making security everyone’s responsibility is how we can achieve a more mature security environment.

What the audience will learn

• Importance of understanding human factors within aviation security
• How a strong and effective security culture can enhance security at the airports
• How a strong security culture can improve the working environment for staff

16:20

Making airports attractive workplaces again

Catherine Piana
Director General
Aviation Security Services Association international ASSA-i
Belgium

After Covid-19, airport security services are going through the biggest workforce crisis ever and finding it difficult to get their people back, let alone recruit new ones. Meanwhile, the introduction of security technology, including AI, is accelerating. This will affect the profiles, skills and training of security officers. What are some of the ideas and best practices across the EU to widen the workforce footprint, attract the right profiles and make them stay? What is the role of quality, inclusion, diversity and other factors in attracting the new generation? Let's discuss.

What the audience will learn

• Findings of an EU-funded project on skills intelligence – INTEL
• Concrete examples and best practice on widening the pool of potential candidates for security jobs
• How these best practices and ideas may work for most other airport jobs
• Discover a guide to select quality private security providers with objective measurable criteria
• Make the link between quality providers and staff recruitment and retention

16:50

Transforming aviation security, staffing and passenger experience

Jason Hausner
Managing Director, Passenger Facilitation and Compliance
Delta Airlines, Inc.
USA

Tom Ripp
CEO
Analogic Corporation
USA

As airports and airlines seek to rebuild post-Covid-19 and address challenges in staffing, a redesign of how passengers experience security offers an opportunity for transformation and operational improvements. Attendees will learn how Delta Airlines has worked with the TSA and its airport and technology partners to redesign checkpoint operations and implement new high-throughput checkpoint screening processes. Delta and Analogic Corporation will share lessons learned about how advanced aviation security screening and networking technology can improve staffing productivity, and how changes in security checkpoint design can have major impacts on staffing levels, passenger throughput and passenger satisfaction.

What the audience will learn

• How Delta Airlines redesigned its checkpoints to improve passenger throughput and satisfaction
• Lessons learned from the deployment of new airport security technology, such as computed tomography scanners
• How improvements to checkpoint design and technology can positively impact staffing levels and productivity

Day 1: Tuesday, March 14

Introduction by Conference Chair

Jeremy Corfield
Partner
CPI
Australia

09:05

Newark Terminal A – a journey of surprises!

Elisabeth Sailer
VP Commercial Development & Concessions Management
Munich Airport NJ LLC
USA

This presentation will look at the delivery of the commercial vision and passenger experience strategy for the development of Terminal A at Newark Liberty International Airport (EWR). We will share how our insight-driven approach drove the strategy for the commercial masterplan and ‘spirit of place’ to ensure that we delivered a seamless and memorable passenger experience together with various industry partners.

What the audience will learn

• The value of a vision – a guide for inspiration, aspiration and collaboration
• Spirit of place – leveraging ‘local’ to create an authentic and unique multi-sensory commercial experience
• Curb to gate and beyond – consistency and consideration of a multi-touchpoint and multi-channel journey
• Insight-driven design – passenger mindsets and behaviors and the key drivers for delivering a successful passenger experience
• Program delivery – making the vision a reality, from RFP to construction completion

09:35

Vision 100 and bringing DEN's commercial masterplan to life

Pamela DeChant
Senior Vice President, Concessions
Denver International Airport
USA

Penny May
Chief Commercial Officer
Denver International Airport
USA

This presentation will explore the evolution of the complete refresh of a large commercial program at the current third-busiest airport in the world. DEN went to market with an ambitious airport-wide commercial strategy combined with a genuine investment in the passenger experience. This presentation will show how an airport originally built for 50 million passengers annually is adapting to a fast approaching 100 million passengers.

What the audience will learn

• Airport strategies and project examples used to adapt to the impacts of continued rapid growth
• What DEN has done to reimagine the commercial development masterplan
• Lessons learned from releasing one of the largest commercial developments in the US
• Why having a well-thought-out plan backed by data helps airports succeed with a roadmap for the future
• How the commercial masterplan withstood the uncertainty and challenges of the pandemic

10:05

The power of a beverage partnership

Megan O'Connell
Director of Marketing and Branding
Philadelphia International Airport
USA

In 2018, Philadelphia International Airport partnered with Pepsico through a pouring rights agreement. Since then, PHL and Pepsico have been working hand in hand to revolutionize passenger offerings through innovative and one-of-a-kind concepts such as LifeWTR Lounge, seasonal pop-ups including the first-ever PureLeaf Experience coming this winter, and automated vending experiences to provide passengers with snacks and beverages in underserved parts of the airport. Additionally, concessions merchants have been able to receive steady and reliable support from PHL and Pepsico during the pandemic through this partnership.

What the audience will learn

• Non-aeronautical revenue generation
• Concessionaire benefits/value
• Passenger benefits
• Innovation and collaboration

10:35 - 10:55

10:55

A new future for duty free – a Scandinavian perspective

Guðmundur Daði Rúnarsson
Chief Commercial and Airport Development Officer
Keflavik International Airport
Iceland

With an ever-bigger emphasis on a strong authentic sense of place, the flagship duty-free of the future will have to represent the initial sense of place as well as a good deal followed by a marketplace that delivers authentic Icelandic spirit featuring new ways to connect to products, brands & people. The duty-free role is to set the tone for each shopping journey of passengers that is above and beyond normal expectations for airport duty-free stores.

What the audience will learn

• Next generation retail planning.
• Commercial influences in a future duty-free store.
• Flexible planning to remain relevant in the age of constant trends.

11:25

Improving the travel retail experience

John McDonnell
Managing Director, International
Tito's Handmade Vodka
USA

Travel retail plays a significant role for global consumer brands, especially in the beverage alcohol category. But in many ways, the duty-free customer experience hasn’t evolved at the same rate as other retail channels, and that leaves potential dollars on the table not just for suppliers and retailers but for airport authorities as well. People today want – and expect – more selection and convenience when shopping, especially in terms of online and e-commerce options. Join John McDonnell as he explores and discusses opportunities to grow, and evolve the travel retail channel.

What the audience will learn

• How brands and retail channels have evolved to meet today’s consumer needs and expectations
• The growing role that digital convenience and e-commerce plays, but how this high tech also needs high touch
• The vital (and overdue) need for improved e-commerce in travel retail
• The role that corporate social responsibility and sustainability also plays in building consumer loyalty
• A brief history of Tito’s Handmade Vodka and why travel retail is so important to the brand

11:55

Why brands choose airport retailing

Nick Stowe
Chief Executive Officer
Monsoon Accessorize
UK

Guus Jonge Poerink
Managing Director
B&S Retail
Netherlands

Simon Black
Executive Managing Director
Newmark
UK

Each of the three presenters will talk about their take on why retailers and brands choose travel retail and, specifically, airport retailing as a strategic retail channel to be in.

What the audience will learn

• Why airport retailing is important for brands
• What are the key considerations for retailers and brands in deciding on travel retail
• What are the constraints of airport retailing, and how can it expand

12:25 - 12:50

Panel discussion: How airports can optimize the attractiveness and value of the airport proposition for retail brands

Talking to brands, their advisors, and airports, we discuss the practical steps that airports can take to create an optimal opportunity for retail brands in airports, and the competitive advantages of the airport channel.

Guðmundur Daði Rúnarsson
Chief Commercial and Airport Development Officer
Keflavik International Airport
Iceland

Nick Stowe
Chief Executive Officer
Monsoon Accessorize
UK

Guus Jonge Poerink
Managing Director
B&S Retail
Netherlands

Simon Black
Executive Managing Director
Newmark
UK

Panel Moderator:

Jeremy Corfield
Partner
CPI
AUSTRALIA

12:50 - 14:00

14:00

Communication strategies that worked during the pandemic

Lay Ling Toh
Associate Director, Corporate and Marketing Communications
Changi Airport Group (Singapore) Pte Ltd
Singapore

As global travel came to a halt, how could an airport continue to engage meaningfully and maintain mindshare among its audience? The presentation will share the challenges faced and strategies deployed to communicate changes in operational processes and introduce new retail initiatives to a diverse audience residing in Singapore as well as all around the world. Even with full travel recovery anticipated, it is important to be mindful that traveler behavior has changed and the business environment continues to be volatile.

What the audience will learn

• Communication challenges during the pandemic
• Strategies to engage different audience segments
• Lessons learned and emerging stronger from crisis
• Recovery communications in a changing world

14:30

Photogrammetry: the secret sauce for digital and physical convergence

David Morris
Experiential Consultant
NYCAP3D
USA

Are you laser-focused on developing a sound strategy for digital-physical convergence? Join this session to learn how photogrammetry can help you build a powerful foundation for digital-physical convergence and your overall web3 strategy. Experiential consultant David Morris from NYCAP3D will share how this technology can support valuable customer data collection and retention, drive more strategic marketing campaigns, elevate ambassador and influencer strategies and optimize omnichannel experience design.

What the audience will learn

• Position your brand as a monumental pioneer in the undeniable and foreseeable merge of customer experience and web3 integration
• Learn to gain and retain invaluable customer data through the 3D scan process, which is vital for strategic marketing campaigns
• Better utilize paid talent, ambassadors, influencers, etc, to create a compelling omnichannel experience
• The importance of building digital hardware to enhance the customer experience for a seamless web3 integration

15:00

How to increase non-aeronautical revenues – the startup way

Hamidul Huq
Innovation Project Manager
Genève Aéroport
Switzerland

In Switzerland, everything seems more expensive! How can we make our passengers feel good and buy more or complain less about the price? Can innovation help? Can the approach used by major tech industries and Silicon Valley's best startups be applied in the airport retail industry? This is the gamble and the journey that Geneva Airport took. We will share with you our journey and what we have learned on this journey.

What the audience will learn

• How to develop an innovation culture in the airport retail environment
• Innovation tools applied: design thinking, lean startup, business model canvas
• Lessons in applying to the airport retail industry the approach used by major tech industries and Silicon Valley's best startup

15:30 - 15:50

15:50

Extime: a global hospitality and retail brand

Aude Ferrand
Chief Commercial Officer - Non-aero
Groupe ADP
France

Extime is a global franchise brand that encapsulates and amplifies the strategy and know-how deployed at Paris airports. Based on a collection of 'boutique terminals' and integrated operating retail and hospital companies, this new strategy is also driven by the stimulation of contributing routes as well as a strong and unique digital ecosystem. Therefore, Extime is an ecosystem that creates high value.

What the audience will learn

• Why a hospitality and retail franchise
• A new business model
• A unique global retail experience

16:20

The airport’s evolving retail proposition and opportunities

Fraser Brown
Retail Director
Heathrow Airport Limited
UK

How Heathrow’s retail proposition has evolved through Covid and where the airport sees travel retail’s future direction both physically and digitally.

What the audience will learn

• Heathrow’s retail and F&B offer today
• Key issues Heathrow retail is grappling with for 2023
• The future of travel retail as Heathrow sees it

16:50

Non-aviation: key success factors for future terminal commercial concepts

Swapnal Kulkarni-Chouhan
Senior Consultant Commercial
Munich Airport International GmbH
Germany

The presentation will provide insight into the importance of brand immersion and experiential marketing that needs to be adopted by airports. It will focus on curating hybrid commercial concepts by creating a sense of place for the passengers through experiences, services and convenience. It will lay emphasis on how gamification is likely to become a social experience that will help to build an airport community, the significance of sustainability initiatives and their impact on commercial revenue, and the importance of authentic regionality. The audience will be given a glimpse into Munich Airport’s vision to be a next-level commercial hub and the new EWR terminal.

What the audience will learn

• Insights into how to optimize and maximize non-aviation revenue for higher profitability
• Munich Airport's best-practice solutions at MUC and EWR
• Transition from offline to omnichannel shopping experience

Day 1: Tuesday, March 14

Sponsored by Ozion

Introduction by Conference Chairs

Brian Engle
Director of Customer Experience
USA

Jerry Angrave
Customer and Passenger Experience Director
Empathyce Customer Experience
UK

09:05

Striving for the STARS

Julie Collins
Director, Customer Experience and Brand Strategy
Seattle-Tacoma International Airport
USA

Establishing a new airport customer service department can be a daunting challenge. Seattle-Tacoma International Airport began this journey in 2018 by developing a clear vision and foundational building blocks. Hear about the incremental steps SEA took to achieve a Skytrax four-star rating by utilizing customer feedback, developing a comprehensive S-T-A-R-S framework, and the ongoing efforts to inspire cross-airport staff collaboration. With the motto 'Every Day, Elevate', SEA shares how its obsession with serving customers – and recognizing employees – can be replicated at airports large and small.

What the audience will learn

• How an airport brand establishes the vision for customer service
• How the SEA S-T-A-R-S framework (Standards, Training, Assurance, Recognition, Surveys) provided incremental building blocks
• Leveraging lessons learned from Covid to accelerate customer service program progress
• Recognition – building an airport-wide team mentality
• Serving all customers with technology, communication and care

09:35

Airport customer experiences: get ready for the future now

Kathy Haley
Chief Customer Experience Officer
Port Authority of New York & New Jersey
USA

The past two years have seen a dramatic shift in customer needs, expectations and behaviors. With benchmarks for excellence higher than ever before, airports must be prepared to readily anticipate customer needs and provide exceptional experiences. The Port Authority of New York & New Jersey is investing US$30bn to reimagine and revitalize North America's largest airport system. Integrated into this massive undertaking is ensuring that John F. Kennedy International (JFK), LaGuardia (LGA), New York Stewart International (SWF) and Newark Liberty International (EWR) airports are future-ready to respond to rapidly changing customer needs and provide world-class customer experiences.

What the audience will learn

• New and rapidly emerging trends in customer needs and expectations
• How the pandemic accelerated the transformation of the airport customer experience and what matters most to customers and employees
• How to accelerate a customer-centric lens to deliver meaningful and memorable experiences
• How the Port Authority of New York & New Jersey is adopting a future-ready customer-centric orientation now

10:05

Community-based collaboration on the accessibility of Portland International Airport

Irene Ng
Senior Manager of Site Facility and Design
Port of Portland
USA

PDX access: collaborating with community members of different abilities to provide feedback on the built and to-be-built environment. Sharing lessons learned on incorporating committee recommendations into the design and outcomes of customer service pilot programs.

What the audience will learn

• Committee structure and outreach methods
• Wins and losses of accessibility recommendations in the capital projects
• Results of customer service program pilots – what worked and what didn't

10:35 - 10:55

10:55 - 11:55

Panel discussion: Accessibility that thrives! Fundamental building blocks for sustainable accessibility

The panel will examine the global shift in the way people, live, work and interface with air travel. From accounts based on first-hand experiences of US airports and airlines, which are transforming the passenger experience for the world’s largest minority community. As passengers return to flying, two large hub airports and two of the world’s largest legacy airlines share how they expanded access by transforming spaces, communications and attitudes toward achieving a comprehensive point-to-point journey for all. The panel will open the playbook on accessibility and discuss the latest successes, innovations and opportunities as well as some lessons learned.

What the audience will learn

• Explore how US airports and airlines work together to provide an equitable journey for all travelers
• Examine the fundamental building blocks for greater accessibility for all. Successes, challenges and failures
• Resolving travelers' physical and psychological challenges inside brand-new and 70-year-old facilities
• Learn how various awareness programs can help open doors
• Top US airports and airlines open their playbooks toward building a sustainable accessibility culture

Api Appulingam
Deputy Director of Aviation, Capital Development
Philadelphia International Airport
USA

Dennis Iskra
Senior Airport Architect
Charlotte Douglas International Airport
USA

Katherine Goudreau
Managing Director, Corporate Real Estate
American Airlines
USA

Kaveh Dabiran
West Regional Director, Planning and Development, Corporate Real Estate
United Airlines
USA

Panel Moderator:

Michael Spitzer
VP, Senior Airport Terminal Architect
RS&H
USA

11:55 - 13:15

13:15

Customer experience in a post-pandemic world

Dimitri Coll
VP Airport Customer Experience
ACI World
Canada

This session will present the results of the ASQ 2022 Global Traveller Survey, revealing the highest intention to travel by passengers since the beginning of the pandemic: 86% of respondents are planning to travel by air in the year to come. The removal or loosening of many barriers and crisis measures clearly contributed to these results. This presentation will highlight new passenger behaviors and expectations, the overall perception of the pandemic, the main barriers to travel, intention to travel and traveler profiles. I will present airport opportunities from sustainability approaches to technology.

What the audience will learn

• Understanding new passenger behaviors and expectations
• Impact of traffic recovery on airport processes
• Role of airports in promoting environmental sustainability
• Travelers'reactions to new challenges in airports

13:45

CEx post-Covid – restarting Dakar’s cultural program at the airport

Yacine Kebe
Director Safety Environment Quality
LAS - Dakar Blaise Diagne Airport
Senegal

One of the key strategic objectives of Dakar Airport is to be a cultural hub, to promote Senegal as a destination and develop a sense of place throughout the passenger journey and the different stakeholders, Balancing the post-Covid expectations from passengers while offering a unique cultural experience is the challenge we are facing now.

What the audience will learn

• Post-Covid expectations
• Developing a sense of place
• Airports as cultural hubs and drivers for tourism

14:15

Customer-centric culture and personalized airport journey

Roaya Ahmed
Senior Officer - Customer Experience
Bahrain Airport Company
Bahrain

Bahrain Airport Company inaugurated a new passenger terminal building in 2021, considering an elevated passenger and staff experience. Transitioning from a friendly, efficient yet old terminal facility, the new PTB is four times bigger and carries the blend of efficiency from the legacy terminal, embedded with brand-new equipment, facilities and cutting-edge technology. This presentation will showcase the steps taken to create a sustainable customer experience culture at BIA among all stakeholders and the efforts made to soon be a benchmark in the region for efficiency and friendliness.

What the audience will learn

• How to create a customer-focused culture at an airport
• Understanding passenger categories and personalizing the journey
• Steps and initiatives to enhance the passenger experience
• Importance of stakeholder involvement

14:45 - 15:15

Panel discussion: Keeping a finger on the customer’s pulse

The last several years have shifted the needs, wants, points of delight and frustration of airport customers and airport personnel in dramatic ways. Some of those shifts had been coming for some time and others happened almost overnight. This session highlights important issues such as what the recent changes in passenger behavior mean for airport customer experience management; what motivates today’s airport personnel to show up and delight the customer; and what are the new ‘wow’ factors for today’s airport personas. Finally, are the tried-and-true basic services still applicable or have these changed too?

What the audience will learn

• Definition of who the airport customers are and how they have changed in recent times
• How have recent times shifted past passenger personas?
• How does an airport best prepare its employees, whose needs have also changed, to deliver service excellence?
• What do the recent changes in customer behavior mean for airport customer experience management?
• What are the current airport customer experience basics/fundamentals? What are the new airport ‘wow’ factors for customers?

Karen Ellis
Chief Customer Experience Officer
San Antonio International Airport
USA

Joanne Paternoster
CEO
Butterfly Consulting
USA

Steve Mayers
Airport Director - Customer Experience and Civil Rights
Hartsfield-Jackson Atlanta International Airport
USA

Panel Moderator:

Sevda Fevzi
Associate, Customer Experience and Business Development
Modalis Infrastructure Partners Inc. - Richmond, BC
CANADA

15:15 - 15:35

15:35

Equality, diversity and inclusion at Heathrow

Adam Sunderland
Head of Equality, Diversity and Inclusion
Heathrow Airport
UK

Anita Chagar
Diversity Network Lead
Heathrow Airport
UK

The presentation will share Heathrow Airport's current strategy and approach to creating an inclusive culture for our colleagues. We will share some of the key activities and successes we have been delivering to improve ED&I. We will share how these fit with our wider people agenda and the impact they have on our people. We will share how our diversity networks support the wider ED&I agenda and the success they have had.

What the audience will learn

• Core elements of our ED&I strategy
• How we have developed and are delivering our strategy
• The success of our diversity networks

16:05

Implementation of dynamic workforce planning for passenger services @FRA

Hannah Aldinger
Project Manager Digitalization
Fraport
Germany

Lana Jansen
Founder
WePlan Software GmbH
Germany

A project initiated by Fraport's Digital Factory concept. The goal was to find a solution to supply a digital, dynamic, next-gen workforce management solution for Fraport's passenger services unit. The solution needed to consider flight schedules and their continuous changes, process times and airline SLAs to determine the workforce needs dynamically and then consider union rules and foremost the workforce's wishes to design ideal shift plans while optimizing workforce utilization.

What the audience will learn

• How dynamic workforce planning works at airports
• How to consider the workforce's needs and wishes and offer attractive workforce involvement in shift planning
• How to improve customer service through better planning
• How to increase workforce productivity
• How to speed up solution testing, procurement and implementation

16:35 - 17:30

Panel discussion: The future airport workforce – competing for talent in a global marketplace

The panelists will focus on current and future workplace issues including recruiting and retaining talent, cross border competition for skilled workers and the interface between employee satisfaction and passenger experience. Currently, the aviation sector is suffering from widespread staff shortages. How can we improve passenger satisfaction with a leaner airport staff? Can digitalization and other technologies be leveraged to bridge the gap? The airport worker of the future is likely to have high expectations of job benefits to include a stronger focus on work/life balance, solid employee health benefits and hybrid scenarios including the possibility of working remote. Are airports stepping up to address these issues? This panel will present case studies on these subjects highlighting the way their enterprises are navigating the changing employee/employer relationship.

What the audience will learn

• Understand the linkage between employee satisfaction and passenger experience
• Learn how employee attraction, recruitment and retention can be improved
• Appreciate the relative merits of insourcing versus outsourcing
• Discover how out how airports can create an employee-centric culture
• Recognize the demographic shifts and other trends that impact the airport workforce

Hayden Newton
General Manager
Airports Authority of Trinidad and Tobago
Trinidad & Tobago

Jason Inniss
Director, Airport Operations
Bermuda Skyport Corporation Ltd.
Bermuda

Peter Gargiulo
President
4QD Strategy Consulting LLC
USA

Samuel Ingalls
Principal Consultant
Barich
USA

Panel Moderator:

Paul Behnke
Senior Associate-Industry Knowledge
Aviation Strategies International
USA

Day 1: Tuesday, March 14

Introduction by Conference Chairs

Emanuel Fleuti
Head of Sustainability and Environment
Flughafen Zürich AG
Switzerland

Dr Mary Kerins
Former Head of Health, Safety, Sustainability and Environment at DAA
Mary Kerins
Ireland

09:05

The challenge of airport decarbonization: Airport Carbon Accreditation as a solution

Olivier Jankovec
Director General
ACI EUROPE
Belgium

Dr Catherine Wilson
Associate - Sustainability and Climate Change
WSP
UK

The presentation will examine how the airport sector is responding to the global climate-change challenge through policies and practical tools. In particular, it will highlight how the Airport Carbon Accreditation (ACA) program can provide a feasible solution to speed and scale up sector-wide action to drive airports’ carbon journeys in alignment with the UN Paris Agreement and on the road to net zero. The presentation will then showcase the current trends in accreditation and compare different experiences through case studies from airports at various stages of their carbon journeys, including reference to recent and inspiring carbon-reduction initiatives.

What the audience will learn

• An insight into the main aviation-related policies, such as the Toulouse Declaration
• The benefits of accreditation as a solution to the global challenges of climate change
• An insight into the most recent trends in airport carbon accreditation, based on the latest data
• Insights into innovative carbon-reduction projects from airports at various stages of their carbon journeys
• The planned future developments of the ACA program (Level 5, digitalization)

09:35

Airport sustainability vision and management

Lakshminarayanan Sankaran
Senior Vice President, Engineering and Maintenance
Bangalore International Airport Ltd.
India

With the increased climate change scenario and the focus of the world on net zero carbon, how can airports support and achieve net zero carbon by 2050? While net zero is the focus, other aspects of the environment related to water, biodiversity and community initiatives should not be ignored. Can airports be a benchmark in the country for sustainable development? This presentation focuses on general concepts of sustainability at BIAL, a specific study of various power and water initiatives at BIAL to make it power-neutral, water-positive and with effective waste management.

What the audience will learn

• Climate change impacts airports
• Need for sustainability vision, mission and goals for airports
• Focus areas for the short and long terms
• Detailed activities handled by BIAL toward achieving its sustainability vision/mission
• What impact these initiatives made on the company, country and aviation

10:05

Airports: enablers of decarbonizing aviation

Denise Pronk
Head of Sustainability
Royal Schiphol Group
Netherlands

Decarbonization of aviation is crucial to meet the planetary boundaries. What role can airport operators play? Can they help airlines reduce their environmental footprint, and if so, how?

What the audience will learn

• Role of the airport operator in the decarbonization of aviation
• Role of the airport operator in sustainable aviation fuels
• Role of the airport operator in hydrogen and electric propulsion
• Role of the airport in the decarbonization of ground equipment
• Schiphol Group's sustainability strategy

10:35 - 10:55

10:55

Brisbane Airport – journey to net zero by 2025

Krishan Tangri
Executive General Manager, Infrastructure and Planning
Brisbane Airport Corporation
Australia

As a long-term business, Brisbane Airport believes in sustainable growth. For many years, we have been on a journey of continuous improvement in all facets of sustainability. Our many achievements, such as Australia’s first Green Star communities rating, the first Australian airport to commit to a Reconciliation Action Plan, etc provided a strong foundation for future success. Our refreshed Sustainability Strategy – Creating Tomorrow, Today outlines how BAC is accelerating key targets, including becoming a net zero airport (Scope 1 & 2)by 2025 through a broad range of initiatives, as well as a roadmap of our ambition for the decades ahead.

What the audience will learn

• Key elements of environmental strategy at an airport
• Key elements of net zero target for an airport
• Challenges of meeting net zero target
• Practical steps to meet net zero target
• Other initiatives for achieving decarbonization at the airport

11:25

The climate doesn’t wait: emissions reduction strategy amid economic volatility

Krisztian von Treuenfels-Gergely
Project Manager
Munich Airport International GmbH
Germany

Corporations in general and airports specifically find themselves in a conundrum: global warming continues to speed up and greenhouse gas emissions reduction is more urgent than ever. At the same time, industry players find themselves confronted with stagflation, the nightmare of economics and high energy costs. So how do they stem investments in climate protection and ensure their financial stability, both at the same time and in the short- and long-term? Munich Airport is implementing its long-term GHG reduction strategy and complementing it with short-term cost reductions. Is this enough to achieve both objectives?

What the audience will learn

• The areas to focus on when looking to become net zero – without the marketing 'stuff' around it
• What are the 'annoying' long-term measures that need to be implemented to reduce future CEOs' annoyance (intergenerational moral hazard)?
• What short-term measures are possible and meaningful to reduce gas and cash 'emissions'

11:55

The real deal around SAF and e-SAF, a down-under perspective

Floyd de Kruijff
APAC Aviation Market Leader
GHD
Australia

SAF is the (near) future, but how to harness, create, deliver, and use it? Australia is growing green quickly due to its abundance of sun and wind. It recognizes that because its remote location requires air travel for international connections, it is uniquely positioned to utilize its naturally gained energy to drive SAF uptake. Supported by airline and airport partnerships, Australia is transforming the future of international flights toward a sustainable future. Gain insights into the airport SAF ecosystem components and the airline drivers that champion this transformational change.

What the audience will learn

• How airports can support the SAF revolution
• How airlines flying from Australia are pushing the SAF mindset
• How other industries can contribute to the SAF ecosystem on or around an airport
• How partnerships and collaboration across industries can create sustainable energy use on airport and in aircraft
• How your airport can contribute to the SAF ecosystem and be the battery for your adjacent city

12:25 - 13:45

13:45 - 14:40

Panel discussion: The time for action is now

Aviation is in urgent need of decarbonization. GHG emissions from the sector currently account for 3% of total GHG emitted, but this number will steeply increase if no action is taken. The most efficient tool to achieve GHG emission reductions today and in the future is the continuous use of sustainable aviation fuel. It is available today on a commercial scale and can be used by airlines globally. We need all stakeholders to increase the uplift of SAF to reach short- and long-term decarbonization goals.

What the audience will learn

• Sustainable aviation fuel is available today
• It supports the aviation industry to retain its license to operate and to grow
• All stakeholders need to work together to enable the decarbonization of the aviation industry

Emanuel Fleuti
Head of Sustainability and Environment
Flughafen Zürich AG
Switzerland

Dr Inmaculada Gómez Jiménez
Sustainability Officer, SENASA/DGAC
SENASA
Spain

Joan Zatopek
Aviation Planning and Development Manager
Port of Oakland
USA

John Nilsson
Strategy Manager
Swedavia AB
Sweden

Olivier Jankovec
Director General
ACI EUROPE
Belgium

Panel Moderator:

Dr Mary Kerins
Former Head of Health, Safety, Sustainability and Environment at DAA
Mary Kerins
IRELAND

14:40

Sustainable aviation fuels - aspirations, forecast, obstacles

Boris Stolz
Scientific Associate
Federal Office of Civil Aviation
Switzerland

Sustainable aviation fuels have gained a lot of attention recently. However, media coverage of SAF is often imprecise and incomplete. There is a need for aviation industry professionals to be briefed on this topic and be given a stage to discuss current progress. The presentation will provide an overview of SAF's potential role in lowering the climate impact of aviation, the involved technologies, their opportunities and progress in policy. However, there is a long way to go until SAF can fulfill its potential. The presentation will highlight the challenges and the impact that can be expected for operations in the coming years.

What the audience will learn

• SAF is the most promising measure to lower the climate impact of aviation
• The topic of SAF has gained a remarkable dynamic in the last three years
• Recent advances include development, policy frameworks and production
• The main challenge of SAF is to combine low-cost, sustainable pathways with low resource restrictions
• SAF enables significantly more sustainable aviation with low impact on operations

15:10 - 15:30

15:30

Pathway to zero emissions at Oakland International Airport

Joan Zatopek
Aviation Planning and Development Manager
Port of Oakland
USA

The rapidly evolving landscape around achieving zero emissions at airports and finding the power sources to do so presents significant challenges and opportunities for airport operators and their partners. Oakland International Airport will share its experiences and efforts to implement zero-emission equipment and facilities and supply renewable power to do so, including electrical system evaluations, microgrids, on-site generation, innovative charging solutions and critical partnerships.

What the audience will learn

• Innovative zero emission opportunities at airports
• Strategies to overcome challenges in planning for zero emissions
• Emerging technologies in zero emissions and how to pilot innovation
• Energy generation and storage

16:00

Sustainability, where we are and where we want to be

Noor Abdulrahman
Senior Project Manager
Bahrain Airport Company
Bahrain

The newly constructed Terminal Building at Bahrain International Airport being a LEED-certified building, Bahrain Airport Company has created a taskforce that aims to enhance the existing airport infrastructure's movement toward becoming a more sustainable airport. This presentation will talk about the current efforts being undertaken by Bahrain Airport Company to enhance and improve the existing infrastructure of Bahrain International Airport toward energy and water efficiency and reduction of carbon emissions.

What the audience will learn

• Creating the sustainability and energy and water committees and their objectives and goals
• Planning of initiatives and feasibility and optioneering to ensure the projects implemented meet the objectives and goals
• Projects plans at BIA: renewable energy, carbon reduction and efficiency

16:30

Sustainability action plan and decarbonization strategy

Tomaso Barilli
Head of Sustainability
Aeroporto Di Bologna
Italy

After the Covid-19 crisis and consequent restart, in common with the entire aviation sector, Bologna Airport has confirmed its commitment to pursuing sustainability objectives covering all ESG topics and dealing with its sustainability and net zero carbon 2030 action plan. The presentation concretely describes the initiatives of the sustainability plan, specifically on the planet and people topics, also explaining how governance issues are correlated in terms of opex, capex and financial disclosure in order to increase financial value through careful stakeholder engagement action.

What the audience will learn

• Sustainability strategy
• Sustainability action plan - structure
• Description of initiatives for pillars - planet, people, prosperity
• Net zero carbon 2030 - decarbonization strategy
• Decarbonization action plan - 10 actions

17:00

Digitalizing sustainability – what is better measured is better managed

Eva Janka
Strategy Lead Sustainability
Fraport AG Frankfurt Airport Services Worldwide
Germany

We all know it: the recording of sustainability key figures and projects is done via Excel and email queries. Even new legal requirements are met via personal communication. There is one person who knows everything, and if he or she is not available, everyone is lost. And no one knows exactly what influence measures really have on the key figures. At Fraport, we are determined to change that. With our new software, we are now able to gather all key figures and projects regarding sustainability and learn from the calculations which ones are worthwhile and which are not.

What the audience will learn

• Improvement of information recording with regard to sustainability
• Difficulties in choosing the right software
• How impact measurement enables new insights

Day 1: Tuesday, March 14

Introduction by Conference Chairs

Rick Belliotti
Deputy Chief Officer - Information Technology
Austin-Bergstrom International Airport
USA

Joël Couillandeau
CEO
Merchant Aviation, Groupe ADP
USA

09:05

The future airport is cozy, automated, fast and sustainable

Riivo Tuvike
CEO
Tallinn Airport
Estonia

Due to its size, location and swift management, Tallinn Airport has recovered from the crisis fast, taken huge steps toward CO2 neutrality and kept the highest standards when it comes to airport service quality. Sharing the journey, experiences and expectations for the future airport from the point of view of passengers, owners, partners and society, Tallinn Airport's CEO reveals the lessons learned and future hopes and dreams.

What the audience will learn

• Rapidly changing passenger experience calls for automation and at the same time meeting expectations
• Passengers' happiness can be granted through effective and happy employees
• Owners' expectations are met through a diversified revenue portfolio and new lines of business
• CO2 neutrality will be the license to operate in 2030. What are the biggest milestones so far at TLL?

09:35 - 10:35

Panel discussion: Innovation fast forward

How innovators are thinking forward. How not everything innovative is technology-based. How the metaverse and digital twins can be used for experimenting with creative ideas. How bringing startups into your innovation strategy can catapult you further, quicker. How innovation programs are progressing. What the future might hold.

Alban Negret
Head of Innovation and Corporate Venture
Groupe ADP
France

Brian Cobb
Chief Innovation Officer
Cincinnati / Northern Kentucky International Airport
USA

Satyaki Raghunath
Chief Strategy and Development Officer
Bangalore International Airport Limited
India

Panel Moderator:

Rick Belliotti
Deputy Chief Officer - Information Technology
Austin-Bergstrom International Airport
USA

10:35 - 11:00

11:00 - 12:20

Panel discussion: Back to the future and beyond – a view from the top

The global pandemic brought a dead halt to our day-to-day lives. Leaders of every organization worldwide had to rethink how to start, serve and sustain their day-to-day operations while keeping an eye on the future. We have invited a group of dynamic airport CEOs to give us an insight into their challenges and efforts to be ready for the new reality that includes diverse groups of end users, partners and employees. The audience will have an opportunity to hear about their innovative and strategic ideas with a holistic vision of the future.

Deborah Flint
President
Greater Toronto Airports Authority
Canada

Huntley Lawrence
Chief Operating Officer
Port Authority of New York and New Jersey
USA

Phillip A. Washington
Chief Executive Officer
Denver International Airport
USA

Serkan Kaptan
CEO
TAV Airports
Turkey

Panel Moderator:

Kiran Merchant
Vice Chairman
Merchant Aviation
USA

12:20 - 13:45

13:45 - 15:00

Panel discussion: Collaboration – agree to disagree and move forward – we're in this together

In running an efficient and financially viable business enterprise like an airport, two partners are critical in achieving this balance: the airport operator and the airline(s). Both have different business objectives and challenges in short-term objectives of keeping day-to-day operations running efficiently while preparing for the long-term growth and changing dynamics of the business. One-hundred percent agreement is not just difficult – it is impossible. In this unique panel of partners from both sides of the table, we will discuss how they have overcome these challenges and agreed on solutions that serve their common customers in the best-possible ways.

Jack Christine, A.A.E.
Chief Infrastructure Officer
Charlotte Douglas International Airport
USA

Jim Starling
Chief Construction and Infrastructure Officer
Denver International Airport
USA

Katherine Goudreau
Managing Director, Corporate Real Estate
American Airlines
USA

Steve Sisneros
Vice President of Airport Affairs
Southwest Airlines
USA

Thierry de Séverac
Chief Officer of Engineering and Capital Projects
Groupe ADP
France

Panel Moderator:

Kiran Merchant
Vice Chairman
Merchant Aviation
USA

15:05 - 15:40

Panel discussion: Future of travel – remote and self screening

TSA is seeking to increase efficiency and effectively perform off-premises image screening for both checkpoint and checked baggage. This enables transportation security officers (TSOs) from one airport to inspect images generated by transportation security equipment (TSE) during scanning of property at a different airport. We are looking to perform this function by building up the necessary infrastructure, connectivity and security capabilities. The future of travel will combine remote screening and self-screening.

What the audience will learn

• We are looking to enable secure data transmission across devices within the screening ecosystem
• We have partnered with DHS S&T to gain support from experts in machine learning and artificial intelligence for accessible property screening
• ACE Innovation Checkpoint, Innovation Test Bed and Security Technology Operations Remote Monitoring demonstrations support the demonstration of future-state technologies
• We are implementing open-architecture principles in security screening, focusing on open data formats, interfaces and cybersecure approaches

Brian Lewis
Engineering Director / Innovation Management and Systems Engineering Support
Noblis Inc. / Department of Homeland Security Science and Technology Directorate
USA

Christina Peach
Branch Manager of Demonstration Management and Execution, Innovation Task Force
Transportation Security Administration
USA

Dr James Connelly
Chief Technology Officer
Integrated Defense & Security Solutions (IDSS)
USA

Panel Moderator:

Erick Rekstad
Executive Director of Analysis and Engineering, Requirements and Capabilities Analysis
Transportation Security Administration (TSA)
USA

15:40 - 16:00

16:00 - 16:40

Panel discussion: UAM/AAM for people and packages in the next decade – policy and procedural challenges

Urban/advanced air mobility is a near-term reality but it has taken over a decade to get to where we are today. Our invited panelists have worked tirelessly to address the procedural challenges from equipment certifications to developing innovative infrastructure while partnering with regulatory agencies in developing policies to address community, environmental and safety concerns. Audiences will get a glimpse of how far we have come and what lies ahead of us to see these flying objects in the air near you.

Archana Gautam Narwani
Vice President Corporate Strategy
Abu Dhabi Airports Company
United Arab Emirates

Axel Radermacher
Co-founder & Head of Product
Odys Aviation
USA

John Dermody
Director Airports Safety and Standards
FAA
USA

Ralph Tamburro
Senior Project Manager - Airspace Modernization
Port Authority of NY/NJ
USA

Panel Moderator:

Joël Couillandeau
CEO
Merchant Aviation, Groupe ADP
USA

16:45 - 17:30

Panel discussion: Evolution of flight and space travel affecting the aviation industry

Airports, spaceports and vertiports can be seen as an expanded network. We can think of these as interconnected pieces addressing the various scales, opportunities, and requirements of airborne movement of goods and people. If we place airports as the center point, we can plug in the vertiport and hyperloop systems, the spaceport and permanent space settlements strategically. By looking at them as an Advanced Air Mobility system, we can plan better, and create an integrated future vision.

What the audience will learn

• Definition of a new understanding of the air mobility network, plus • business case/benefits etc of the collocating of commercial satellite launch operations at airports
• Perspectives on economic, planning, delivery and experience of Air Mobility Platforms
• Discussion of the fleet mix for general aviation, hypersonic planes and spacecraft and the differences for each passenger journey
• Community engagement and platforms for opportunity driving 21st century growth
• Discuss how merging the two worlds of aviation and aerospace could push aviation into the next phase

Anthony Harcup
Senior Director of Airline Experience
Teague
USA

Cherie Matthew
Senior Architect Project Manager
Jacobs
USA

Dr James MacGregor
Fellow
Exeter Business School
UK

Stuart Fyvie
Partner
Gardiner & Theobald LLP
UK

Panel Moderator:

Francis Walker
London Studio Director
Corgan
UK

Day 1: Tuesday, March 14

Sponsored by Ozion

Introduction by Conference Chairs

Maurice Jenkins
CIO
Miami International Airport
USA

Samuel Ingalls
Principal Consultant
Barich
USA

09:05

Digital transformation – realized use cases

Gyorgy Farkas
Head of IT Project and Innovation Management
Budapest Airport
Hungary

A digital roadmap introduction of future developments, and a brief overview of implemented projects such as BI Dashboard developments to support daily operation; indoor navigation for passengers with sight impairments; AI-supported passenger number prediction; airport services in the city center; automated sales data collection for multiple purposes; drone detection for safer operation.

What the audience will learn

• Digital roadmap creation
• Challenges of digital transformation
• Do not invent what already exists

09:35

IT masterplanning – setting the right priorities in times of continuous innovation

Michalis Senis
Digital Transformation Director / Expert ICT and Business Continuity
Munich Airport International GmbH
Germany

Digital evolution is driving operational excellence. The presentation gives insights into how to derive the optimal ICT masterplan for airports while considering the trends of digitalization and operational needs from assessment to implementation. Real case study lessons learned are presented, focusing on all business objectives and challenges including lifecycle costs, migration/integration ecosystems, adaptation of business processes and people to technology, necessary IT governance, etc.

What the audience will learn

• How ICT is an enabler of measuring customer experience
• Key business drivers to approve digitalization investments
• How to align investor priorities with operational necessities
• Key lessons learned from an implemented airport digitalization initiative
• Which items influence customer experience in an airport masterplan

10:05

DIVA – Changi Airport’s digital factory

Sin Hun Jeffrey Loke
Senior Vice President, Pricing and Commercial Strategy and DIVA Digital Factory
Changi Airport Group (S) Pte Ltd
Singapore

Hear how Changi Airport is transforming itself digitally, and enabling its staff to co-create digital applications and experiments to solve customer pain points in an agile manner.

What the audience will learn

• The importance of building and equipping airport organizations with digital skill sets
• Learn how Changi Airport transformed itself digitally
• Find out how digital capabilities enable quick response to operational issues and help enhance passenger experience

10:35 - 10:55

10:55

Your innovation portfolio: ambitions, allocations and actions

Brian Cobb
Chief Innovation Officer
Cincinnati / Northern Kentucky International Airport
USA

Much like an investment portfolio, organizations engaging and investing in innovation programs need to balance the excitement of what new technologies can bring with the risks and rewards to their people, culture, brand and balance sheet.

What the audience will learn

• Defining your vision and aligning to your organization's strategy for the innovation program
• Determining your innovation verticals (investments)
• Executing on your innovation strategy: the why, when, where and for how long
• Measuring success: the hold, buy, or sell scenarios
• Evaluating your short and long-term gains: the success and failure experience beyond financial returns

11:25

After the MVP: best practices for the implementation of innovation

Johannes Bestgen
Project Manager Corporate Strategy and Digitalization
Fraport AG
Germany

The presentation focuses on what happens after a successful MVP (minimum viable product) or POC (proof of concept). It outlines challenges in the transfer phase from the MVP phase to sustainable implementation of the innovation, and highlights best practices. In particular, it elaborates on the successful transfer of an innovation from the project organization of an in-house transformation organization to the operational business units and thus successful integration into corporate practice. The Fraport Digital Factory is used as an example to clarify the process.

What the audience will learn

• A short introduction to Fraport Digital Factory
• Challenges in the in-house implementation of innovation
• Best practices and enabling factors in the implementation of innovation
• Best practices for transformation processes driving a mindset change within the organization and providing a favorable environment for sustainable innovation

11:55

Aena Ventures – discover our airport revolution

Alvaro De Ramón
Chief of Customer Experience Division
Aena
Spain

Aída Mediavilla
Systems and Advanced Analytics Department
Aena
Spain

In our aim to promote open innovation and collaborate with the world of startups at Aena (the world's leading airport operator by number of passengers), in 2021 we launched the first edition of Aena Ventures, our startup accelerator. In collaboration with different areas of the company, five challenges were designed for startups to propose innovative solutions. After the acceleration period, many of the startups have been able to deploy their solutions at our airports. Now we are immersed in the second edition that will take place in 2023.

What the audience will learn

• Aena Ventures: Aena's startup acceleration process
• Presentation of the five startups of the 2022 edition and their solutions
• Collaboration between startups and large corporates
• Open innovation strategy in airports

12:25 - 13:45

13:45

HKIA airfield 4.0

Chapman Fong
General Manager, Airfield
Airport Authority Hong Kong
Hong Kong

To prepare Hong Kong International Airport moving forward as a next-generation digital airport, the digital transformation roadmap encompasses a wide range of activities and a comprehensive business strategy to enable the airport to reach the goal that has been mapped. Multi-faceted operations including airport operations, capacity management and stakeholder management can now leverage a diverse spectrum of mature technologies and innovations to enable increased operational integration between the airport and our business partners. It is about breaking silos, taking predictability to new levels and unleashing latent capacity, which are core to our operations.

What the audience will learn

• Revolutionize digital visualization of airport operations with Augmented images, data fusion and beyond – big data broker for operations
• Enabling real-time digital visibility and record capture to facilitate operate-to-plan
• Enable data-driven management – from management by experience to management by data
• Preparedness for future contingency and scalability for expansion

14:15 - 14:45

Panel discussion: The impact of passenger flow management on operations and customers

As air travel increases, airports are struggling to understand passenger volumes and behaviors. Today we will discuss the concept of airport passenger flow management (PMM). PFM can help your airport understand passenger volume, flow and behaviors throughout your airport. By understanding these metrics airports can optimize the passenger experience. Designing and implementing PFM can be a complex challenge, especially when combined with existing technology solutions. The panelists will walk you through how to approach, design and implement PFM that can deliver results today and scale for your future needs.

What the audience will learn

• What is a passenger flow system?
• What type of problems can it solve?
• Data unification: what are the common subsystems used and which stakeholders would benefit from the data?
• What challenges can be expected when deploying passenger flow systems?
• Taking the first step

Faith Varwig
Managing Principle
Faith Group, LLC
USA

Stephen Tukavkin
Vice President, IT & Digital
JFK International Air Terminal
USA

Panel Moderator:

Danny Peleg
VP Business Development
Skyfii
USA

14:45

Combining the eyes and voice of your terminal

Christof T. Kontogiannis
Head of Passenger Experience
Flughafen Köln/Bonn GmbH
Germany

If you've ever been stuck in a long line at the airport, you know how frustrating it can be. But what if there were a way to reduce those lines and make your travel experience more pleasant? We think we have the answer. By breaking the silos between the sensor and automatic announcement systems, we believe that we can help alleviate this problem by providing targeted live updates to passengers. Small adjustments with a big impact – this is just one of many opportunities with this solution to make your airport futureproof.

What the audience will learn

• More efficient resource allocation
• Data-driven targeted passenger information
• Improving passenger experience
• Improving the impact of announcements
• Intelligent combination of sensor and PA systems

15:15 - 15:30

15:30

Aena's biometric strategy: from trials to deployment

Pablo Lopez Loeches
Head of Technological Surveillance
Aena
Spain

After carrying out three successful biometric trials at three different Aena airports (MAH, MAD and BCN), the first phase of biometric deployment in Aena airports has been given the green light. Having the advantages of being an airport network and owning the biometric database, plus active collaboration with airlines, our idea is to provide a full biometric experience from home to the boarding gate, allowing passengers to enrol in our biometric program just one time (the first time they fly) and saving this enrollment in our database for future trips.

What the audience will learn

• Use of biometrics to improve passenger experience, efficiency and security in airports
• Architecture model in which the airport is the owner of the biometric database
• Innovation strategy: how to upscale from pilot tests to deployment phases
• Touchpoints at the airport where biometrics can be implemented

16:00

Pan-India Digi Yatra passenger processing using self-sovereign identity (SSI)

Suresh Khadakbhavi
Assistant Vice President Innovation Lab
Bangalore International Airport Ltd
India

The story of how airports, airlines and regulatory authorities across India came together and formalized a national policy and built the Digi Yatra Central Ecosystem for a seamless, hassle-free, health-risk-free passenger process for air travelers across airports in India. Our early experiences and plans to make this a success story.

What the audience will learn

• Consensus- building across aviation stakeholders
• Building scalable solutions
• Our experience and lessons learned from the past few months
• Frugal innovation
• An ecosystem built for global interoperability

16:30

Montreal/Schiphol Airports pilot innovative technologies to digitalize the passenger journey

Jacques van Zijp
Managing Director Netherlands
Idemia
Netherlands

The world’s first end-to-end seamless traveler journey is about to be piloted between Amsterdam Airport Schiphol and Montreal–Trudeau International Airport (when flying with KLM). Travelers need to create a digital travel credential from their electronic passports and share it with KLM so that flight eligibility can be performed. Once verified, travelers can breeze through the various airport touchpoints and border control using their face biometrics and fast electronic passport authentication: ‘tap and go’. The goal of this ambitious multi-stakeholder project is to digitalize and facilitate the traveler journey in accordance with the European Commission’s vision.

What the audience will learn

• Pilot between Schiphol and Montreal airports to securely streamline the traveler journey
• Creation of the digital travel credential type 1 for token-less border crossing and/or plane boarding
• Travelers use their face biometrics to cross the border and/or board the plane
• More secure traveler journeys with modernized processes for a user-friendly experience

17:00

Simplifying airport processes and becoming an airport of the future

Scott Woodward
Chief Operating Officer
Perth Airport
Australia

Sarah Samuel
Senior Vice President, Airport and Airline Operations, APAC
Amadeus
Singapore

In this presentation we will discuss how self-service and biometric technology has transformed Perth Airport's terminals. We will share what Perth Airport is doing now to prepare for capacity increases, whilst also satisfying the expectations of the post-pandemic passenger. To drive customer service to the next level, greater collaboration is needed between airports and airlines. The presentation will outline how airlines are moving toward modern retailing and expect airport touchpoints to support a seamless integration, as well as outline the importance of seamless delivery, value-based customer centricity and solutions and services for mobility and agility in operations.

What the audience will learn

• What Perth Airport has implemented to improve the passenger process, and how it has affected day-to-day operations
• Perth Airport's plans to prepare for future challenges
• Why airlines and airports need to collaborate in order to elevate customer service
• The importance of moving away from reactive problem solving towards a self-managed journey and automated disruption management

Day 3: Thursday, March 16

Introduction by Conference Chair

Tim Walder
Senior Director and Aviation Sector Leader
Arcadis
UK

Tim Hudson
Global Aviation Practice Area Leader - Principal
Gensler
USA

09:05

EWR Terminal A – inspiring a community's vision through FF&E

Denis Shatokhin
Project Director
EWR Terminal One LLC
USA

Lynn Gordon
Vice President of Business Development
Arconas Corporation
Canada

EWR's New Terminal A is the crown jewel of the PANYNJ, a shining state-of-the-art facility that embodies the character of the state. Developer and operator, Munich Airports Group, established a distinct vision for the FF&E to express a uniquely New Jersey feel in the terminal reflecting three distinct regions: coast, woodlands and urban communities. For its holdrooms, the design team envisioned a diverse approach to seating that would 'surprise' passengers and tie into the overall vision. The challenge was how to find the right strategic partners to creatively express the theming through furniture with a customized approach.

What the audience will learn

• Effective FF&E design strategies that help express the overall vision and local character of a world-class terminal
• Decision process on the FF&E and how best to select the right partners for a project
• Strategic procurement and effective delivery strategies
• How to create a customized passenger experience through the creative use of color, design and features

09:35 - 10:35

Panel discussion: Wheels up - keeping the doors open during expansion at PDX

Hailed as 'America's Best Airport', Portland International Airport is doubling its main terminal footprint to accommodate 35 million passengers annually. From utilizing existing infrastructure to selecting mass timber for its modularity potential, PDX is leveraging first-of-their-kind innovations to remain operational as it unites its main terminal under one seismically resilient, wooden roof. But how can it increase capacity by 65% while the doors remain open? The answer is close coordination with stakeholders and a commitment to continuity, including assembling a 9-acre wooden roof less than a mile away, designing it to slide into place over the existing building, and a phased interior renovation.

What the audience will learn

• Hear from the airport, architect, contractor and aviation consultant on how to unify a main terminal after 80+ years of renovation
• Understand the design considerations for building in place, including the use of existing infrastructure and the advantage of mass timber
• Learn how construction techniques, paired with airport management best practices, can enable a terminal footprint expansion with minimal operational disruption
• Identify sustainability strategies which led to a 50% reduction in embodied carbon from the structure and envelope of PDX

Byron Thurber
Associate Principal
ARUP
USA

Daniel Gilkison
PE, Project Manager
Port of Portland
USA

Nat Slayton
Principal
ZGF Architects
USA

Troy Slosser
Senior Program Manager
Hoffman Skanska Joint Venture
USA

Panel Moderator:

Vince Granato
Chief Projects Officer
Port of Portland
USA