Now more than ever, collecting feedback data during the travel experience is crucial in learning how to ensure passengers and employees feel safe. Cleanliness and hygiene are paramount, and consumers expect comfort and control over their immediate environments. Responding to current market needs while keeping a point-of-contact philosophy, Feedbacknow is introducing an innovative contactless feedback collector: The Touchless Smiley Box.
The new technology means airports can continue to amass critical customer experience (CX) feedback where it matters, when it matters, while offering more comfort and peace-of-mind. Airports can collect extremely high volumes of authentic and unbiased feedback sentiment with only three smileys.