Products on Show

Automation of the waiting queue
Via Guide GmbH

Via Guide provides fully automated queues within airports. The Beltrac belt posts with magnetic bases, and the flexible Nextrac dividing wall systems, guarantee a structured queue without staff needing to constantly align.
The revolving Smart Gates guide passengers through the queue. They are triggered by sensors that change the queue layout automatically according to the passenger flow. This ensures passengers don’t have to walk any further in the queue than necessary.

Sensors identify the availability of service positions, such as immigration booths or security checkpoints, and trigger the algorithm of the automated call-forward system. Displays at the queue exits and position lights at the service positions show waiting passengers the next available position. The algorithm also prioritizes passengers in special queues, like business class or PRM, without the need to reserve service points exclusively for them. In combination with the Smart Gates, passengers can be balanced automatically within various segments of the queue.

Visit the Via Guide booth to see a fully automated queue and all the features in action.

Booth: Z3.6090

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