ESP Global Services Ltd will use the upcoming Passenger Terminal EXPO 2020 to showcase its newest aviation IT support technology, which includes its innovative ESP Self-Service fault reporting and tracking tool and Airport Data Analytics (ADA) augmented reporting tool.
ADA is a step change in the way that customers experience the work that ESP is carrying out, offering real-time analytics and transparent reporting so that they can understand more about the reliability and performance of their on-site equipment.
“We are market-leading in the way that we are adapting technology to improve the levels of service we provide,” says Andy Wilson, director of aviation services at ESP.
“We are now providing innovative data visualization for the equipment that we support in airports, so that customers can view and interrogate fault trends in ways never seen before. This gives them a greater level of access to information at their fingertips so that they can make informed decisions on their real estate.”
The ESP Self-Service app, meanwhile, brings a huge advance to efficient fault logging and engineer deployment, to ensure response and resolution times are minimized. Previously only available on a desktop computer, the new app version streamlines the process further by allowing airport staff to scan barcodes on faulty equipment using a mobile device, log a ticket and transmit fault codes directly to the nearest ESP engineer.
These two latest implementations were developed to seamlessly integrate with ESP’s existing technology and service desk toolset ServiceNow, further simplifying a customer’s interaction with ESP.