IEG America has more than 10 years’ experience in developing loyalty systems for the airline industry and providing additional value to customers. The company has developed tools to create a feeling of personal customer experience while speeding up the process of allowing guests into VIP lounges. Using self-service kiosks and mobile technology, lounge agents are able to provide faster service to customers looking for a relaxing moment in a lounge. The streamlined automated kiosk solution delivers an excellent passenger experience, and flexibility to airlines and airports.
AIMS allows qualified guests entry to lounge facilities without agent validation. Using an ergonomic touchscreen, barcode scanner or card reader, they can easily submit their credentials and are able to enjoy additional services such as one-time guest access for members of their traveling group.
AIMS reduces the human resource requirement for managing lounges, and can widen the window of operations for the facility, allowing for unattended but highly secure access and usage monitoring.