Copenhagen Optimization’s Virtual Queuing solution increases the efficiency of airport operations while providing a more seamless passenger experience, thus reducing stress. By using Virtual Queuing to nudge passengers to arrive at pre-defined times or pre-selected checkpoints, airports reduce wait times and flatten peaks, achieving significant operational efficiencies. Concurrently, they also see better utilization of infrastructure and staff.
Modern travelers expect to be in control of their journey, but in reality, travel is often perceived as stressful due to the lack of predictability. Virtual Queuing has been designed to give control back to passengers by letting them plan a predictable journey from home to gate, and therefore enables a seamless travel experience. This results in improved operational efficiency and increased non-aeronautical revenue for the airport.