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The right information in the right place at the right time

During the last two years, all airports have been required to regroup and cut down on manual tasks to optimize daily operations. Several have realized that they can operate their facilities with 25% less staff than they thought 24 months ago. To achieve this, some airports have gone through all their working procedures and cut out all the inferior elements. Others have focused on automating as much of the dataflow as possible through new software, to minimize manual workflows without actually cutting them out.

One way of achieving this is to move all data entry to the source by implementing a data entry platform where the data is entered by the customers themselves.

Example: A GA flight wants to land in a small airport. The airport gives the pilot an internet platform where they can enter their landing request, get a quote and do a reservation on their credit card for the estimated amount. This operation can be automated to a degree where only an acknowledgement from the airport is necessary. This cuts out the manual process of airport staff typing in all the information, while ensuring higher data quality by minimizing human errors.

Another way is to automate workforce estimations by looking at the flight schedule for the next months as well as the available seats combined with the historical degree of seat utilization for a given day. These data sets can then be used as input to a general workforce planning module. Big airports already have expensive software modules for this, but smaller ones can benefit from this technique for very little money.

Booth: Z1.2090

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