400+ EXPERT AIRPORT & AIRLINE INDUSTRY SPEAKERS!
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Marja Aalto
director air transportation development
Business Tampere Oy
FINLAND
Synopsis: It's difficult to get airlines to commit to flight operations in remote areas of Europe. When the market is closed, the location is far away, and your region is unknown by airlines and tour operators, and when there are only a few airlines operating from your airport – is there a way to make you known to the world? This presentation showcases how a small region can take matters into its own hands and raise the awareness of its existence. With succesful marketing and development work, Tampere region has gone from being a hidden and unknown place to a known opportunity for new companies.
Matthew Abbott
aviation sector leader
Woods Bagot
AUSTRALIA
Synopsis: With an increasingly competitive airport landscape, retail and hospitality are key differentiators in defining the guest experience. A case study of one of the most recent innovative retail mall and mixed-use designs in Singapore will explore the key principles in inspiring customers and how this compares to the most recent airport retail. Focusing on the guest experience, well-being and wellness, it will examine how sustainability is an essential part of catering to the needs of travelers and what airports can learn from successful commercial retail design.
Lukman Abdul-Karim
head of IT strategy
Manchester Airport Group (MAG)
UK
Synopsis: MAG IT has been on a quest for total airport management (TAM) for a number of years. The presentation will reveal how MAG has used the latest innovations in delivery and technology to move away from the big bang approach to strategic programs of work, and now is able to deliver strategic initiatives in a more iterative approach, thus alleviating the risks to the business as well as delivering benefits early. The talk will cover concepts such as A-CDM and iAOP and how these key initiatives, as well as the latest approaches to data integration/data and analytics, all add to the concept of TAM.
Daniel Agostino
assistant director, operations
Miami International Airport
USA
Synopsis: The presentation will explore the integration of a new fully automated baggage handling system that consists of a new facility with CTX 9800 EDS machines and mobile inspection tables (MIT) inside the CBRA room. The discussion will dive deeply into operational constraints associated with the transition from an outdated system and standalone EDS operation into the new fully automated system. The presentation will describe from the airport perspective how to properly plan, including getting airline buy-in, and how to work with federal partners and other stakeholders including ground handlers, while still operating in the old environment.
John Aitken
director of aviation
Mineta San Jose International Airport (SJC)
USA
Synopsis: The presentation will provide insight from two major airports experiencing rapid growth and expansion where the progressive design-build (PDB) project delivery method is being utilized. Industry experts will offer real-world examples of how the PDB contract method can be tailored to handle aggressive schedule requirements and/or contract flexibility from a cost and programming perspective. What are the advantages and challenges of this unique project delivery method? Lessons learned from the perspectives of the owner, architect, and builder will be revealed.
Aziz Can Aksoyek
head of sales and business development
TAV Technologies
TURKEY
Synopsis: TAV Technologies, part of Aéroports de Paris (ADP), is working on next-generation airport management systems and how to apply cutting-edge technologies such as big data, machine learning, IoT and mobile technologies to increase operational efficiency in airport operations. To create ‘smart airports’ of the future, TAV Technologies brings in new architectural models such as microservices, containers and the most up-to-date approaches such as user experience (UX) and design thinking (DT).
Mohamed Yousif Al Binfalah
chief executive officer
Bahrain Airport Company
BAHRAIN
Synopsis: Due to the ever-expanding aviation industry, the Kingdom of Bahrain’s Ministry of Transportation and Telecommunications alongside Bahrain Airport Company have immersed themselves in developing an encyclopedic project known as the Airport Modernization Program. The AMP aims at elevating Bahrain International Airport by means of updating the current infrastructure and services. Given the size of the project, it is expected that the airport’s capacity will increase to accommodate 14 million passengers annually. The project will capitalize and build on the Kingdom’s historical position, ultimately transforming it into a vibrant platform that invests in boosting efficiency and reinforcing the role it plays in Bahrain’s gateway to the world.
Ahmad Al Lawati
acting head of ICT strategy
Oman Airports
OMAN
Synopsis: Biometric travel has been at the forefront of aspiration for airports across the world. As technology improves, the aviation industry has welcomed the change and begun to leverage it to increase both security and facilitation, two terms that historically sat on opposing sides of the balance. The implementation of such technology stretches across many use cases, which will lead to improvements in operational performance, commercial revenues and the guest experience.
Aline Albisati
exploitation coordinator for commercial concessions
Genève Aéroport
SWITZERLAND
Synopsis: In Switzerland, everything seems more expensive! How can we make our passengers feel good and buy more or complain less about the price? Can innovation help? Can the approach used by major tech industries and Silicon Valley's best startups be applied in the airport retail industry? This is the gamble and the journey that Geneva Airport took this last year. We will share with you our journey and what we have learned on this journey.
Cristina Alcivar
founder and editor
Vane Airport Media
CANADA
Synopsis: The airport therapy dog program study is a first of its kind. The study is divided into three areas: program design, customer experience and communication, and feedback program. The panel will include highlights from the study, customer experience innovation, and LAX and YUL airports as a case studies.
Kamal Amri
APOC senior manager Paris-Orly Airport
Groupe ADP
FRANCE
Synopsis: The airport operations center (APOC) is a collaborative approach to improve performance and build a global picture of airport operations. By sharing information and real-time data with all stakeholders, APOC enhances passenger satisfaction and quality of service from landside to airside. The fluidity of road access, the performance of baggage sorting machines, the quality of ground handling operations and the reliability of technical installations are all subjects that contribute to the punctuality of the airport. The APOC solution brings together in one place experts able to solve problems, implement curfew management solutions and predict future developments.
Poetri Andayani
business development advisor
Angkasa Pura Supports
INDONESIA
Synopsis: Selaparang Airport is a former airport in Lombok, West Nusa Tenggara, Indonesia. It closed in 2011 and was nearly abandoned by the airport operator. Subsequent attempts to build a flying school and training center failed due to the Lombok location not being strategic enough to achieve the necessary revenue. In 2019, the Indonesian President announced Mandalika as a tourism destination. Lombok will host MotoGP, which will increase airport passenger numbers. Through a community tourism concept, together with stakeholders, the airport operator has taken the opportunity to open the Selaparang Aero Experience as the first aero theme park in Indonesia.
Christina Apatow
CEO
FetchyFox
USA
Synopsis: Today, the fastest-growing segment in the travel industry is accessibility; by 2050, the number of travelers over the age of 65 will double. Although this creates some challenges that airports need to prioritize, it also opens a unique market of opportunity. In this talk, we will examine what the data is telling us about the shift in passenger needs over the next decade, look at examples from around the world of how airports and governments are working to prepare for this transition, and discuss measurable goals to ensure your airport or airline is on track to accommodate the Silver Tsunami.
Edward Arkwright
deputy CEO
Groupe ADP
FRANCE
Manik Arora
president and CEO
Arora Engineers Inc
USA
Synopsis: On the verge of building a brand-new terminal, Kansas City International Airport (MCI) sought to incorporate a new asset management software that has the ability to monitor and manage the full lifecycle of MCI's enterprise assets, such as facilities, communications, transportation, production and infrastructure in the new maintenance facility building. Electronic Data Inc (EDI) was tasked with the implementation of Maximo and the migration of data from the primary BIM model to Maximo. This smaller, successful project is a prelude to a much larger implementation during the development of the new terminal, set to open in 2023.
Juan Carlos Arteaga
vice president
HNTB Corporation
USA
Synopsis: Baggage handling systems (BHS) are critical to successful and efficient airport operations. Selection of proper BHS technology that will provide the most reliable, efficient and secure conveyance of bags is an absolute necessity. And ensuring that the design, construction, operations and maintenance will fully satisfy the airport’s needs must be carefully orchestrated. Orlando’s growth has dramatically exceeded forecasts. To meet demand, GOAA began a public procurement protocol in 2015 to select the design, construction and manufacturing team for an RFID (aka ICS) BHS system, which provides 100% tracking, eliminates international and domestic bag separation, minimizes jams and improves hygiene.
Mo Ashmawy
aviation manager, project controls
AECOM
UNITED ARAB EMIRATES
Synopsis: Connecting the dots with ORAT means seeing the bigger picture so as to raise the confidence level for a smooth transition from construction to operation from day one, with innovation in every aspect of what you do. Being ready for operation depends on the ability to seamlessly navigate and combine all levels (micro, mezzo and macro) to deliver successful outcomes for clients and communities. The ORAT governance models and the confidence we provide to new or revamped facilities are all about how many dots to connect.
Declan Austin
managing director
Materna PLC Great Britain
UK
Synopsis: In 2016 easyJet started a transformation project at London Gatwick Airport. Within this project the airline moved from a split-terminal operation to a new passenger experience with a 100% self-bag-drop offer for its passengers. Thanks to the automated processes, the stakeholders, airline, airport and passengers benefit from reduced waiting times and high-speed service. To give passengers more comfort, easyJet added functionalities such as Chip and PIN payments and biometrics. The airline is a pioneer in digitization and automation while creating new revenue opportunities. This helps it strengthen its proposition.
Veronique Austruy
VP airport operation - IT system and analytics
Air France
FRANCE
Synopsis: The presentation will explain how Air France has addressed three challenges. First, how to deal with complex environments where real-time decision capabilities are key to ensuring the best experience for customers and employees (#datasharing, #realtimeanalytics). Second, the importance of human assets in a digitized environment: the need to empower them from a soft-skills perspective as well as from a tech literacy perspective (#future of work, #agility). Finally, how to leverage technology and data on one hand and the airport ecosystem on the other, to deal with customer and employee pain points: co-innovation is a key element (#biometry, #gatesexperiment).
Geoffrey Ax
principal / aviation market leader
Populous
USA
Synopsis: The fundamentals of airport placemaking have changed. Sure, meeting passengers’ basic needs is still crucial, but today’s travelers expect more. Their dollars demand it. They won’t pay for inauthentic experiences. They crave a taste of the city that lies just beyond landside, a glimpse of what it’s like to be a part of the hometown team. So maybe it’s time we stopped looking at them as passengers and started seeing them as fans. Airports should borrow qualities from the best stadiums and arenas that make them magnetic draws in the first place. Find out how, with two international case studies.
Mark Bailey
director of airport planning and development
Cardiff Airport
UK
Synopsis: WSP has been working with a number of regional airports on zero-carbon roadmaps for 2030. The co-presentation with Cardiff Airport will explore how to build renewable energy and low-carbon technology innovations into the airport masterplan. The importance of regional infrastructure for future zero-carbon airport operations, logistics and surface access will be highlighted. Practical examples will be given from the ACA program and from Cardiff Airport, which has recently updated its sustainability strategy.
Timothy Barnes
senior director - commercial services
The Calgary Airport Authority
CANADA
Synopsis: By using in-theater passenger research as the first step in decision making, airports can offer retail partners more transparency, provide an equal playing field for all partners and reduce the bias of commercial teams in their own opinions. This makes way for a better process beyond the traditional RFP, and introduces a more transparent process for all stakeholders.
Justin Barritt
VP product
Manchester Airport Group (MAG)
UK
Synopsis: Get the low-down on how MAG-O, Manchester Airport Group’s digital business, was established and rapidly scaled from 5-150 digital natives within two hugely challenging years. Learn how a culture of experimentation delivered over £5m additional income and how new customer-centric experiences and accelerated product diversification are combating disruption while creating sustainable new lines of business. As the business matures, find out how MAG-O is now evolving from a product to a platform business, and building an airport ecosystem and leading-edge user experiences that are fit for the future.
David Beare
divisional director of aviation
Mott MacDonald
UK
Synopsis: Heathrow’s third runway expansion is the largest and most complex infrastructure planning application in UK history. Through an innovative approach, Heathrow assembled an integrated design team (IDT) comprising the best architects, engineers and designers with proven experience across infrastructure projects and global aviation hubs, as well as experience in complex and sensitive masterplanning. Find out how the IDT has developed its working model over the last three years to deliver exceptional designs for Heathrow, and how this collaborative model has consistently challenged the seven companies within it to strive for better solutions to highly complex design challenges.
Udi Bechor
EVP business development and innovation
ICTS Europe SA
FRANCE
Synopsis: This presentation will discuss recent breakthroughs in x-ray screening. We will showcase the results of three pilots at major hub airports, demonstrating how screeners’ analytical capabilities and performance can be maximized by combining human and artificial intelligence in one platform, allowing real-time human-machine interface for faster and more accurate visual recognition. At the trials, screening time was reduced by 80% per image, and the POC demonstrated the potential for networked operator screening to achieve a higher hit rate and lower false alarm. We will present further recruitment and training capabilities and consider the implications of AI-driven automation on processes, infrastructure and labor.
Paul Beck
managing director
Planeground Airport Consulting
GERMANY
Synopsis: Airports have become a vital part of contemporary society. They have turned from infrastructure knots to multipurpose urban centers. Yet they are physically separated from city centers, often unnecessarily disconnected. The Urban Turbine Research Project is connecting airport owners and operators with academics and leading industry experts in an unprecedented attempt to overcome traditional boundaries. The pool-funded research engages intrinsically connected stakeholders, fostering the future model of innovative connectivity and addressing opportunities using technology to shrink the infrastructure footprint, reduce the environmental impact and improve the quality of life for passengers and citizens alike.
Patrick Bellew
founding director
Atelier Ten
UK
Synopsis: Tackling climate change is a task that governments and businesses around the globe are being challenged to address. The aviation sector has been singled out as potentially contributing more to carbon emissions than reducing them, and the onus is on airport owners, operators and designers to work together to achieve sustainability targets – fast. Join airport representatives from Heathrow and Bangalore International as they discuss how sustainable aviation design is possible within a range of scales and localities. Gain insights into how to improve resource efficiency, reduce embodied and operational carbon, and create better health and well-being outcomes for all.
Rick Belliotti
director, customer experience design and innovation
San Diego County Regional Airport Authority
USA
Synopsis: Airport operators today are grappling with the concepts of innovation and customer experience (CX). Some consider CX a simple program/project that, once done, no longer needs to be considered. Others are struggling with the concept of innovation and what that buzzword means in an airport world – and how it can exist in an operationally focused organization. In reality, both concepts are critical to building the airport of the future. This presentation will assist airport operators in understanding different approaches to innovation; how to approach innovation from a public procurement perspective; and how CX is a 'lifestyle' for airport operators to bring their airports into the future – all while using Innovation as the building block for that future.
Synopsis: Other panelists to be announced. Innovation needs to be more than just a single person in an organization with a job title, rather something that involves and includes the entire organization. Wherever possible, implementation should include a live operating environment - like an airport! It’s not just about having an innovation group; it’s about having an innovation culture: actively stimulating and accepting new ideas and always ready to alter the way “things have always been done".
Nick Beresford
operational intelligence manager
Heathrow Airport
UK
Synopsis: At London Heathrow, we have been transforming our internal planning process from Excel and legacy systems to a cloud-based COTS solution. We are improving the check-in, security and baggage processes and aligning the entire planning process across operations. The selected solution allows us to make updates automatically and in real time based on continuously updated information. We are now able to make better informed operational decisions based on shared, common data. This will allow us to decrease wait times and continue to improve operations and passenger experience as we prepare for the future of airport experience.
Mats Berglind
digital innovation manager
Swedavia AB
SWEDEN
Synopsis: In recent years, Swedavia has conducted a number of proofs of concept and implemented a number of solutions to make Swedavia more sustainable and the world a little better. This presentation shares the lessons from these proofs of concept and the solutions, from using new data to save energy to connected runways, exploring how innovation can help make sustainability possible.
Synopsis: A discussion on airport innovation and retail department collaboration – inspiring retail ideas
Bastien Bernard
airport operations director
Groupe ADP
FRANCE
Synopsis: Major airports are facing – or will likely face in a near future – flow capacity constraints (ground transportation, check-in, security checks, border controls, etc) degrading flight punctuality and passengers and airlines' satisfaction. Airports are becoming more and more 'smart' but are themselves complex ecosystems to optimize. As available data skyrockets and passengers' expectations are still getting higher and higher, big data applications are promising. This presentation looks at how figures can help to better understand the airport processes and improve operational performance efficiently.
Raffie Beroukhim
senior vice president
NEC Corporation of America
USA
Synopsis: Since the initial launch of the first curb-to-gate biometric experience in Atlanta’s International Concourse F, Delta Air Lines has expanded biometric services at international departure gates in at least 6 airports across the US, with more to come. But building this experience was a complex project that required countless hours of preparation, design and persistence. Exactly how did Delta, in partnership with the Department of Homeland Security and NEC, team up to design and deploy such an innovative experience at some of the country’s busiest airports?
Nandita Bhatt
joint general manager architect
Airports Authority of India, Indian Aviation Academy
INDIA
Synopsis: As the Indian economy grows, consumption-led growth in populated metros is expected to spill over to hinterland areas. This is also expected to be due to production becoming more expensive in the densely populated metro cities. In this scenario, air connectivity can provide the required impetus to the economic growth of regional centers. In this context, one of the key objectives of NCAP 2016 is to 'establish an integrated ecosystem that will lead to significant growth of the civil aviation sector'.
Andre Biestmann
director airspace and ANS support
DFS Deutsche Flugsicherung GmbH
GERMANY
Synopsis: Urban air mobility is an emerging technology anticipated to see rapid growth in the coming decades, providing new connectivity between airports and cities. This panel will explore the topic of integrating UAM services into airports, covering requirements for infrastructure, aircraft and passenger operations and airspace requirements. A key integration aspect will focus on the essential collaboration between the main system partners: aircraft manufacturers, operators, airports and ATC. Taking the experience of the panelists from undertakings in the USA, Australia and Germany, the panel will discuss the approach to making a success of eVTOL operation and integration in the airports.
Yannael Billard
environment and energy senior manager
Groupe ADP
FRANCE
Synopsis: To achieve carbon neutrality by 2030, ADP is relying on a unique and inspiring combination of geothermal assets. In Paris-Le Bourget, ADP has operated a geothermal heat pump since 2015 (50% internal heat needs). A deeper resource, the 'Dogger', has provided Paris-Orly with 30GWh/year since 2010 (40% internal heat needs). The latter experience will be leveraged by developing new geothermal production at Paris Charles de Gaulle, due to start operation in 2024 and 2028, and providing 150GWh/year of heat, thereby hugely cutting CO2 emissions. ADP is also investigating district heating networks, along with local public territories, also relying on geothermal resources.
Joshua M Bingcang
senior vice president for conversion and development
Bases Conversion Development Authority (BCDA)
PHILIPPINES
Synopsis: The presentation will introduce Clark Airport as a future gateway to the Philippines to serve the development of New Clark City. This project has been driven by the Philippines Bases Conversion Development Agency (BCDA) and is implemented under a hybrid PPP scheme made of an EPC contract on the one hand and an O&M service provider contract on the other. This iconic project is one of the most ambitious in the Philippines, and more generally in the dynamic ASEAN region. The airport will serve a brand-new metropolis, thus providing many opportunities for airport industry stakeholders.
Matthis Birenheide
head of airport-network collaboration
European Agency for the Safety of Air Navigation - Eurocontrol
BELGIUM
Synopsis: European Commission Implementing Regulation 123/2019 states that "the network shall include airports, airspace structures and interfaces that connect them". With the renewal of its mandate, Eurocontrol is improving network services and ensuring airports play a core network role. Today's network is en-route focused, with managed departure slots complemented by departure planning information generated by airport collaborative decision making (A-CDM) airports. To improve the passenger experience and airline on-time performance, major European airports will be network integrated by synchronizing airport and network operational plans. We present the change of concept to target arrival times, collaborative processes, timeline and operational benefits.
Mark Birkebak
director of engineering
Greater Orlando Aviation Authority
USA
Synopsis: Baggage handling systems (BHS) are critical to successful and efficient airport operations. Selection of proper BHS technology that will provide the most reliable, efficient and secure conveyance of bags is an absolute necessity. And ensuring that the design, construction, operations and maintenance will fully satisfy the airport’s needs must be carefully orchestrated. Orlando’s growth has dramatically exceeded forecasts. To meet demand, GOAA began a public procurement protocol in 2015 to select the design, construction and manufacturing team for an RFID (aka ICS) BHS system, which provides 100% tracking, eliminates international and domestic bag separation, minimizes jams and improves hygiene.
Caroline Blanchet
director of strategic marketing
Groupe ADP
FRANCE
Synopsis: The evolution of interior design and architecture has recently demonstrated once again how critical it is to think in terms of customer use in order to redefine the overall experience you want to offer to passengers before they fly from an airport. How can we get inspiration from the hotel and hospitality industry to better shape departure lounges? How can we adapt to the new generation's traveling behaviour and expectations? This presentation will focus on several use cases to explain concretely how Paris Aéroport has integrated design and hospitality into its marketing strategy.
Sjoerd Blüm
chief information officer
Royal Schiphol Group
NETHERLANDS
Synopsis: As significant centers of economic activity in every major community around the world, modern airports are also hubs of mass-scale digital activity. From information collection, processing and dissemination, to e-commerce, predictive analytics and complex information processing, an airport's digital sibling is more than just a twin. This session brings together world airport tech leaders to discuss many issues related to today's digital reality. What does the airport’s digital doppelgänger really look like? How do airports develop their digital alter egos? How will the future airport digital ecosystem work? The speakers will also look at real industry-level programs aimed at creating the foundations of the airport digital revolution.
Gotthard Boerger
director products and strategy
Harris Orthogon GmbH
GERMANY
Synopsis: In line with the ATM masterplan trajectory, moving from first-come, first-served, to best planned-best served will be a crucial operating concept shift for airports within the next few years. Airports have been busy playing their part, harnessing the ground operational flows from aircraft stand to runway, giving the network a much-enhanced picture of what flight will take off, when. Now, using smart, predictive technology to create a full digital twin of the airspace operations, for the first time we can join together the air and the ground operation to enable optimized predictive balancing of the airport's critical finite ground infrastructure from the outside, in.
Graham Bolton
global aviation practice leader
Mott MacDonald
UK
Synopsis: The Terminal Development Program forms a central part of a NZ$4bn+ capital program at Auckland International Airport. It includes a new international arrivals facility, landside redevelopment and a new domestic jet facility – supporting a near doubling of capacity and continued improvement in customer experience. This presentation will give an overview of the terminal development program, the different approaches being adopted to deliver the individual facilities, and the way that an agile-like approach has been used in prioritizing the capital solution and development of options.
Geert Boosten
lector aviation management
Amsterdam University of Applied Science
NETHERLANDS
Synopsis: This work presents a framework to define and measure capacity on different time horizons while identifying the different main stakeholders involved, their interaction and role, using three main drivers. Technological and societal constraints define the available capacity per time unit (hour, day, year). Airline, airport or ATC business models reflect how users try to optimize the available capacity. The main drivers provide insight into the dynamic use of airport capacity; the fact that individual stakeholder decision making could have a major impact on airport capacity and how the available capacity will be incorporated in scheduling, tactical planning and daily operations.
Hélène Bout
innovation project manager
Groupe ADP
FRANCE
Synopsis: Improving access and mobility at an airport is a crucial issue. To meet these challenges, airports leverage a wide range of mobility solutions, including autonomous mobility. After successful first experiments, it is time to establish ambitious roadmaps for autonomous mobility at airport platforms to identify and prioritize the implementation of use cases, whether for the transport of goods or passengers, landside as well as airside, indoors and outdoors. This unprecedented work will help to structure airports' approach to autonomous mobility by offering the emergence of real services that are useful to passengers and airline customers.
John Boyd
assistant director, futures identity
USA Department of Homeland Security - Office of Biometric Identity Management
USA
Synopsis: The Office of Biometric Identity Management (OBIM) provides the US Department of Homeland Security and its mission partners with biometric identity services that enable national security and public safety decision making. This presentation will focus on the role of an enterprise-level service provider of biometric identity services, discussing current customers and multimodal capabilities, and looking at the Homeland Advanced Recognition Technology (HART) currently being developed: its role as a biometric identity services provider, support to the mission partners, leveraging current and future technology.
Kathleen Boyd
chief executive officer
Kathleen Boyd & Associates
USA
Synopsis: Houston Airport System is so focused on 5-star status that its vision statement is built around it: 'Establish Houston as a 5-star global air service gateway where the magic of flight is celebrated'. This presentation will reveal how a singular focus on 5-star status is transforming two Texas airports and taking the team and its collaborators on an innovative journey to customer-centricity.
Jonathan Branker
industry SME
RTCA, Inc
USA
Synopsis: As stakeholders, airport operators, airlines, and security personnel universally accept the paradigm that their main focus is on the safety and security of travelers without jeopardizing the passenger experience. Passengers are insulated from the behind-the-scenes technological changes that stakeholders need to continuously update as they focus on possible breaches by disgruntled employees, malicious acts (both internal and external), and how to identify and mitigate the changing threat landscape. This presentation will focus on the continuing development of the guidance developed by the RTCA Special Committee 224 in the form of consensus-based recommendations on airport security access control issues.
Gilles Brentini
head of strategic innovation and projects
Genève Aéroport
SWITZERLAND
Synopsis: A discussion on airport innovation and retail department collaboration – inspiring retail ideas
Jolyon Brewis
partner
Grimshaw
UK
Synopsis: Heathrow’s third runway expansion is the largest and most complex infrastructure planning application in UK history. Through an innovative approach, Heathrow assembled an integrated design team (IDT) comprising the best architects, engineers and designers with proven experience across infrastructure projects and global aviation hubs, as well as experience in complex and sensitive masterplanning. Find out how the IDT has developed its working model over the last three years to deliver exceptional designs for Heathrow, and how this collaborative model has consistently challenged the seven companies within it to strive for better solutions to highly complex design challenges.
Louise Brix-Hansen
head of airport optimization
Copenhagen Airports
DENMARK
Synopsis: This presentation introduces an innovative airport-funded digital baggage tracking tool, developed with and offered to ground handlers at the airport arrival hall at no charge. Ground handlers' customer service, in person or self-service, can now search online in real time for a specific bag tag to see if, when and where it has been scanned in CPH. The goal is to avoid passengers leaving without their baggage in cases where it is actually present. This year the system has located more than 20,000 bags (32% success rate), causing a significant reduction in mishandled baggage reports, and thereby improving the passenger experience.
Melvin Broekaart
founder and CEO
Aircommerce Group
NETHERLANDS
Synopsis: Physical retail stores are transitioning from being primarily a distribution channel for products to becoming a powerful media channel for branded experiences and stories. Airport retail stores are no exception to this transition, as declining spend-per-passenger numbers have been indicating over the past few years. It’s a transition that will change everything, including how retailers generate revenue and how store success is measured. Passengers' brand immersion will become the store’s greatest value driver. Applying a similar calculation to airport stores as we do for online traffic, this places the (concession) value of airport retail space in a whole new light.
Fraser Brown
retail director
Heathrow Airport
UK
Synopsis: The presentation will outline how Heathrow sees the future of travel retail and some of the early thinking around how Heathrow is evolving its successful retail model with retailers and brands to ensure it supports the airport's vision of delivering the best airport service in the world and continues to deliver non-aeronautical income for all stakeholders.
Synopsis: A discussion on airport innovation and retail department collaboration – inspiring retail ideas
Mike Brown
Honorary Research Fellow Imperial College London
Strategic Advice for Great Airports
CANADA
Synopsis: Most airports pay taxes or business rates to local municipalities or make payments in lieu. These amounts are often substantial. What most airports fail to realize is that their investment in infrastructure and connectivity shows up in the value of surrounding commercial properties, giving a beneficial uplift in value for the municipality, which could offset some of the airport's tax liability.
Kerry Bruggemann
principal shareholder
Michaud Cooley Erickson
USA
Synopsis: Minneapolis-St Paul International Airport (MSP) is designing a new terminal without relocating. With only a 15ft expansion and a new parking ramp, they are undergoing a US$1bn program renovation and expansion, reinventing the entire facility. During construction, MSP has hosted some of the largest events: the SuperBowl, Final Four and PGA Tournaments, utilizing both the design team and a large volunteer staff to make this project proceed efficiently. The MSP director of airport development and the Michaud Cooley Erickson MEP principal will present the unique collaboration that made this all happen, and will enlighten the audience with best practices learned.
Armando Brunini
CEO
SEA Milan Airports
ITALY
Synopsis: During most of 2019, SEA – Milan Airport’s management company – and its newly appointed top management had a single priority: accomplish extraordinary refurbishments at its city airport (Linate), implying the closure of the airport for three months, while minimizing the negative impact on airlines and passengers. The two main challenges were to finish works at Linate on time and in line with budget while hosting most of its traffic in Malpensa, the bigger airport in the system, during the peak summer period without negative consequences for the level of service. SEA adopted a holistic approach to this disruptive project, leveraging the engagement of its people, strong collaboration with key stakeholders, and clear communication with clients and passengers. A dashboard of project KPIs was put in place to monitor the project's progress and measure its outcome.
Wolfgang Bublitz
managing consultant
Lufthansa Consulting
GERMANY
Synopsis: Today, it is common knowledge that increased data sharing can help to solve issues alongside the customer travel journey. However, where to start? What is needed to successfully establish data sharing with another party? The presentation will show that starting with the customer perspective is the key approach to identifying win-win use cases. Most importantly, actual use cases will be discussed in which the involved parties managed to set up a successful method of data sharing. Corresponding strategic rationales, challenges and opportunities will be examined from the passenger's as well as the sharing party’s perspective.
Hannah Burmanje
insights analyst
Dublin Airport
IRELAND
Synopsis: Air travel and travelers are changing: Dublin Airport has undertaken a major segmentation project to take us forward to 2025 to enable us to prioritize our passenger opportunities. But it’s not that simple: our Irish regulator has capped our passenger charge, so we need a ‘smart’ focus on key commercial opportunities to innovate and grow. Passenger expectations of the travel industry are growing, transforming and disrupting constantly. We introduce our priority segments, key trends and concerns, and what challenges and innovation opportunities Dublin Airport/travel organizations are developing to meet passenger needs, fulfil business demands and deliver on commercial ones.
Mazhar Butt
group director of guest experience development
Value Retail
UK
Synopsis: Airports and airlines have (finally) woken up to the importance of customer experience – arguably today’s battleground for every industry. In today’s competitive environments, standing still is akin to moving backward when it comes to customer experience. Gone is the era of 'only the strong survive' and now is the dawn of 'those who evolve will survive'. So where best to understand best practices for customer experience than the hospitality industry? In this presentation, the speaker will share some of the key elements that elevate the customer experience in the hospitality and luxury retail industries, driving loyalty and ultimately revenues, challenging decision makers in airports and airlines to make the change.
Yorick Buys
service manager - passenger services
Brussels Airport Company
BELGIUM
Synopsis: The presentation will introduce a tool to lower the workload at a gate and make managing a gate easier and more straightforward. The tool has been designed together with airlines and handlers using a very fast and agile approach. It has considerably reduced the workload at a gate.
Thierry Campin
general manager infrastructures
Groupe ADP
FRANCE
Synopsis: Running operations on an airport with a single runway when you are used to having a total of three is definitely always a challenge! Orly Airport has experienced huge upgrading works on its runways throughout summer and autumn 2019. These included the demolition and reconstruction of the full pavement structure of the main runway and part of the cross runway, and structural reinforcement of a runway bridge over highway. The upgrade decision was made after several studies and discussions with all partners (airlines, civil aviation, local residents) to achieve a unique and outstanding operation. This presentation will cover the reconstruction project's process steps and strategy.
Hans Canisius
principal consultant
USoft BV
NETHERLANDS
Synopsis: As the primary outcome of disruptions in daily operations, flight delays and their impact are key concerns for the sector. With the end-to-end passenger process as a crucial contributor to this complexity, the ability to track passengers designated for a particular flight and to continuously evaluate potential disruptions in order to mitigate these early on seems to still be a missing capability. What is needed is a means to increase control in real time and combine recognizing/predicting disruptions early on with the ability to execute mitigation measures in time to avert or minimize the impact as best as possible.
Celine Canu
head of aviation facilitation
IATA
CANADA
Synopsis: Digital identity passenger systems are reshaping and transforming the global travel ecosystem by providing seamless experiences through travel hubs. With single digital identification, passengers are easily recognized by service providers at the departing and arriving airports, thereby eliminating repetitive clearance processes. Ultimately, it will provide a seamless pre-cleared travel experience in nearly every travel scenario. Technologies such as mobile ID, multi-border passenger identification, home-to-home passenger biometric authentication and non-stop, paperless airport clearance are leading this transformation by exploring the full capability and capacity of collaborative stakeholder digital networks for enhanced passenger clearance, flow efficiency, identity security and terminal capacity.
Mélanie Carron
chief marketing officer
Groupe ADP
FRANCE
Synopsis: The evolution of interior design and architecture has recently demonstrated once again how critical it is to think in terms of customer use in order to redefine the overall experience you want to offer to passengers before they fly from an airport. How can we get inspiration from the hotel and hospitality industry to better shape departure lounges? How can we adapt to the new generation's traveling behaviour and expectations? This presentation will focus on several use cases to explain concretely how Paris Aéroport has integrated design and hospitality into its marketing strategy.
Cristiano Ceccato
associate director
Zaha Hadid Architects
UK
Synopsis: Western Sydney Airport (WSA) is a new greenfield airport in Badgerys Creek in the western district of Sydney. WSA is the only new airport to be constructed in Australia for over a generation and is the largest federal government project under development today. This presentation will showcase how WSA was developed from its inception through to the selection process for the master architect. The audience will learn about the airport's phased growth, and how the design for the terminal is built on sustainable planning principles and modular architecture to create an unmistakable new national gateway to Australia. ZHA and COX were appointed as master architect in late October 2019.
Figen Celik
architect
Ministry of Transport and Infrastructure, Turkey
TURKEY
Synopsis: The aviation sector is an important component of global development in every regard. Considering the support the industry provides for tourism, trades, services, marketing and foreign investment, its salience among modes of transportation is apparent. Although the sector ensures socio-economic benefits, its impact on the environment also warrants discussion. The aviation sector has begun to attach importance to green building certification to improve its reputation. Turkey has also acted and obtained a LEED certificate for İzmir Adnan Menderes Airport. Suggestions were developed for Alaçatı Airport in light of the lessons learned from this application.
Ricardo Cerri
CTO
Corporación América Uruguay
URUGUAY
Synopsis: Digital identity passenger systems are reshaping and transforming the global travel ecosystem by providing seamless experiences through travel hubs. With single digital identification, passengers are easily recognized by service providers at the departing and arriving airports, thereby eliminating repetitive clearance processes. Ultimately, it will provide a seamless pre-cleared travel experience in nearly every travel scenario. Technologies such as mobile ID, multi-border passenger identification, home-to-home passenger biometric authentication and non-stop, paperless airport clearance are leading this transformation by exploring the full capability and capacity of collaborative stakeholder digital networks for enhanced passenger clearance, flow efficiency, identity security and terminal capacity.
Edward Cetnar
superintendent of police/director of public safety
The Port Authority of NY & NJ Police Department
USA
Synopsis: The Port Authority Police Department is tasked with protecting some of the busiest transportation facilities in the world. The Port Authority is the only agency to have suffered four terrorist attacks in the USA: the 1975 TWA bombing at LaGuardia Airport, 1993 WTC Bombing, 9/11 WTC attack and the 2017 Bus Terminal suicide bombing attack. The Department has evolved into one of the world's best counter-terrorism police departments through training and first-of-its-kind technology.
Abhi Chacko
head of enabling tech and digital innovation
Gatwick Airport
UK
Synopsis: The demand for air travel is growing faster than airports can expand their capacity. It is therefore essential that new, smart solutions be implemented in order to increase the utilization of existing infrastructure. This presentation will highlight how AI technology can work as a catalyst on CDM and AOP frameworks in order to make airports more efficient and safe. The presentation will introduce this line of thinking but also show concrete examples and considerations when using these kinds of solutions in airport environments.
Chris Chalk
global aviation sector leader
Mott MacDonald
UK
Synopsis: We are developing a masterplan for JFK International Airport’s redevelopment. This panel discussion will highlight what makes a world-class airport that goes beyond amenity, and how JFK’s masterplan celebrates the essential qualities of New York City to ensure a memorable passenger journey. Huntley Lawrence will discuss the Port Authority’s ambitions for the airport and how this was developed, Mott will discuss the Port Authority’s ambitions and its integral work on governance, and Grimshaw will offer a perspective on design excellence.
Jakrapop Charatsri
vice president (environment)
Airports of Thailand plc
THAILAND
Synopsis: Airports of Thailand PLC is the owner and operator of the six main airports in Thailand, which serve about 150 MAP and are among the leading airports in Asia. The company has used airport sustainability to create value in the airport business. The challenge in moving forward with airport sustainability is to keep the balance between economics and the environment. The presentation will introduce the concept of airport sustainability – which comprises social, environmental and economic factors – as the foundation stone of the airport business. The challenge is to maintain economic growth in light of the uncertain economic conditions worldwide.
Pierre Charbonneau
director passenger experience & facilitation
IATA
CANADA
Synopsis: The size of the travel industry is set to double by 2035. Travelers' expectations are continuously evolving. Technology has never been a more critical enabler. Collaboration between industry stakeholders will need to increase at a faster and deeper pace than ever to ensure a successful and positive transformation of the end-to-end travel experience and to meet the growth challenge. How does this all come together? IATA has developed a comprehensive vision that integrates all these elements and is working to lead this industry transformation. This presentation will show what's in store!
Michael, Chi-Jia Chen
general manager
Taiwan Taoyuan International Airport
TAIWAN
Synopsis: Taiwan Taoyuan International Airport (TIA) introduced its ACDM system two years ago. However, it is very difficult to get the actual in-block and off-block time from ground handling. The challenge lies in getting the ground handling team to change their behavior in regard to how they do their daily work. TIA started thinking about how to introduce new IoT technology to obtain the actual in-block and off-block time to further improve the ACDM accuracy without changing ground handling working behaviors. This case study demonstrates the successful design of the new IoT system.
Liping Cheng
senior manager, masterplanning
Changi Airport Group (Singapore) Pte Ltd
SINGAPORE
Synopsis: As climate change and its effects become increasingly apparent, it is timely to assess its impact on aviation by identifying the climate-induced risks and vulnerabilities to airport infrastructure and operations, and incorporate the identified risks and vulnerabilities into existing airport programs and processes. Adaptive management – a systematic approach to managing uncertainty, promoting flexible decision making as information evolves – offers Changi Airport a means to achieve integration, especially considering climate projection uncertainty, limited available funding and the fact that timeframes for climate-induced risks are projected far into the future (i.e. 2050 to 2100). This will help to ensure Changi Airport’s sustainable growth.
Vivian Cheung
deputy director, aviation development
Airport Authority Hong Kong
HONG KONG
Synopsis: Today’s airports are not only facilities for managing passengers and cargo, but also incubators that help wider networks of interrelated activities and businesses thrive. Hong Kong International Airport (HKIA) has embarked on a transformation from a city airport into an airport city, which will integrate the airport with many of its surrounding entities, turning it into something much bigger than just an airport.
Ole Wieth Christensen
aviation advisor
Ramboll
DENMARK
Synopsis: Environmental sustainability and financial maximization – are the two mutually exclusive when developing the world's best airport? Having worked with senior management/boards of directors at Swedavia, Copenhagen Airport and Aarhus Airport, Ole has time and again experienced that environmental sustainability and financial maximization are seen as mutually exclusive strategic directions for airports. Sustainability is often seen as a nuisance for airport operators. This talk will aim to show how environmental sustainability and financial maximization can be achieved together rather than in conflict.
David Ciceo
CEO
Cluj International Airport
ROMANIA
Synopsis: Almost 200 airports from 24 European countries have commited to net zero carbon emissions by 2050, as part of an ACI Europe initiative. The importance of net zero carbon emissions by 2050 has the same importance for small, regional or big airports, but the challenges are different. The main challenges for regional airports are political support and public awareness, financing, increased costs, limited power to deal with customers and stakeholders, and competition. Commitment at all levels is mandatory to obtain the expected results. Cluj International Airport, a Romanian regional airport, shares its plan to reach this goal.
Brian Cobb
chief innovation officer
Cincinnati/Northern Kentucky International Airport
USA
Synopsis: Advancements in autonomous technology have the potential to significantly enhance the efficiency and effectiveness of aviation security. However, the aviation community must think about which systems will provide the biggest benefit and how they can be integrated into ongoing operations. This panel will explore ongoing developments in autonomous technology, operational concerns and lessons learned from use cases to provide potential adopters of autonomous technologies with a better understanding of available capabilities and the best way to move forward.
Dimitri Coll
director ASQ customer experience
ACI World
CANADA
Synopsis: Employee experience and customer experience are closely linked together and are now two of the driving forces of airport business. When managed together they create a unique competitive advantage and lead to better efficiency and profitability and a more sustainable future. This session will describe the similarity between customer and employee experience and stress the importance of managing them both holistically.
Steve Collis
managing director
JHP Design
UK
Synopsis: The presentation will discuss the methodology of those who contribute to terminal planning and design from the bones of the building to its finished form. It will examine how much of it is planned for the pleasure of the passenger as opposed to the satisfaction of the numerous stakeholders. It will also explain to the audience how to avoid the most common mistakes when planning the retail structure of the airport in order to make the customer experience meaningfully and positively different.
Max Connop
global design principal
Aedas
HONG KONG
Synopsis: In 2018, an international airport competition was announced in Yantai, a key gateway business city in the eastern province of Shandong. Five teams comprising of both local and international consultants submitted designs. This presentation will explain the strategic approach the winning team took to develop their concept submission and how this approach provides a good framework for subsequent Chinese aviation projects. Challenging masterplan assumptions, concourse flexibility, stand optimization, risk-mitigated structure and culturally relevant design all contributed to the winning concept. Following the win, the team further enhanced the competition scheme focusing on the client’s key drivers.
Neil Corr
senior account executive
IDeaS - a SAS company
UK
Synopsis: Airport parking managers must plan for the future in a rapidly changing environment. Airports are predicting unprecedented growth and making significant investments in their infrastructure, funded in large part by a parking revenue stream that is facing increased competitive pressure. To remain competitive, selling parking reservations online has become the new standard. Advancements in technology have also given airports access to an unprecedented amount of data. Learn about the tools they are using to optimize limited or excess demand across parking facilities. Hear about demand-based, dynamic pricing tools and marketing and distribution strategies that make e-commerce success a promising reality.
Matt Cosker
demand and capacity manager
Heathrow Airport
UK
Synopsis: Heathrow is severely capacity constrained; therefore, optimizing how its limited capacity is used is key. Even minor changes to flight schedules can disturb a previously balanced terminal operation. The presentation will explain how Heathrow prepares to accommodate these changes and ensures it gets the most efficient use of its infrastructure.
Joel Couillandeau
head of strategic planning
Groupe ADP
FRANCE
Synopsis: The fundamentals of airport placemaking have changed. Sure, meeting passengers’ basic needs is still crucial, but today’s travelers expect more. Their dollars demand it. They won’t pay for inauthentic experiences. They crave a taste of the city that lies just beyond landside, a glimpse of what it’s like to be a part of the hometown team. So maybe it’s time we stopped looking at them as passengers and started seeing them as fans. Airports should borrow qualities from the best stadiums and arenas that make them magnetic draws in the first place. Find out how, with two international case studies.
Eric Coupaye
technical director
Aéroports de Paris SA
FRANCE
Synopsis: Unlike many assets managers for whom the best strategy is to let their assets reach obsolescence and then demolish/rebuild, the Groupe ADP has chosen to maintain its terminals, even the oldest ones, and bring them back at the level of recent air terminals. This choice, which has limited the need for new investments, has been validated by experience. We have therefore moved to piloting renovations with the 'condition-based renovation' index, which is more economical than a systematic renovation policy and more effective in terms of robustness and reliability than a purely corrective renovation policy.
Sébastien Couturier
head of innovation
Groupe ADP
FRANCE
Synopsis: Urban air mobility (UAM) is a new territory to be explored by the airport industry. The holistic approach of this subject by Groupe ADP allows it to develop projects in the Paris region and abroad by combining a range of expertise in infrastructure, customer experience, air traffic control, and intermodality. The approach consists of developing an ecosystem of partners to transform this vision into reality. This new air mobility system could become a revolutionary mode of transport and a service offering unequaled customer experience and time saving.
Wilfried Covent
senior security expert
Brussels Airport Company
BELGIUM
Synopsis: While threats against civil aviation have evolved over the years, the aviation security systems have been improved. More legislation and restrictions have been introduced, resulting in much higher investments in security equipment and technology for airports. Is this the way forward? How should we align with the growing number of passengers in future? What might be the impact on the passenger experience? Are we struggling with a balanced approach? Aviation security in the future: challenges and opportunities.
David Coyne
executive director
Benoy
UK
Synopsis: Our retail vision for Jewel Changi was to create a unique shopping and dining experience, accessible to all while not restricted by the flying process. The retail/F&B is pre-security and accessible to local Singaporeans and travelers alike. Offering some 280 units, 25% of which are flagship stores or unique to Singapore, it links seamlessly with the on-site hotel and leisure facilities. Airline check-in and lounges are included in the retail layout. Natural light, spacious shopping streets and tiered landscaping all combine to create something truly unique and unlike any other existing airport retail experience.
Mark Crosby
principal consultant
Ross & Baruzzini
USA
Synopsis: Airport public areas are susceptible to a myriad of threats from terrorism to public protests to persons in mental health crisis. This presentation will help airport operators, designers, and consultants mitigate the threats to airport public areas.
Ana Claudia Cruz Henriques da Silva
senior researcher, Group for Studies and Research, Airlines, Airports & Drones (NEA2D), Department of Transportation Engineering
Federal University of Rio de Janeiro (UFRJ)
BRAZIL
Synopsis: This presentation will go beyond the common CE concepts and will use the 10Rs approach outlined by Reike, Vermeulen & Witjes in 2018 (Refuse, Reduce, Resell/Reuse, Repair, Refurbish, Remanufacture, Repurpose/Rethink, Recycle, Recover, Re-mine) as a basis to focus on how airports in developing countries may turn CE concepts and theories into actions, strategies and policies to reposition themselves amid an ever-growing number of passengers, companions, visitors and working personnel, plus the continuous pressure to maximize aviation and commercial revenues, while being 'ecofriendly' and environmentally sustainable in all possible matters.
Kevin Cullinane
head of communications
Cork Airport
IRELAND
Synopsis: The presentation will offer an insight into how Cork Airport uses different social media channels to promote its services, grow its brand and connect with digital travelers as Ireland's best-loved airport. We will share what has worked well and how social media fits into our wider marketing strategy to compete and grow as Ireland's fastest-growing international airport. Learn how business strategy allied to a brand transformation has led to this success, and why passengers love taking off from Cork Airport.
Regina Czerr
wayfinding and signage manager
Charlotte Douglas International Airport
USA
Synopsis: The future airport will evolve around elevating the passenger experience and meeting the needs of the next-generation traveler. Address the basics, reduce stress and manage expectations but also provide an opportunity for passengers to interact with the local culture of the city they are traveling to/from even while at the airport. How can alternative design practices such as urban planning, tourism and entertainment, sport and event design re-energize public spaces in response to evolving consumer demand for authentic, engaging travel experiences? What can we learn from industries that bring millions of people together, delivering exciting experiences unique to their communities?
Peter Daley
project director
Hamad International Airport
QATAR
Synopsis: The presentation will discuss ways to enhance the customer experience through setting retail strategy.
Juan de Lascurain
chief dreamer
Dream Big
MEXICO
Synopsis: This presentation will discuss how airports can maximize their potential to become recognized brands. By developing original merchandising and retail spaces and manufacturing local products, airports can enter one of the fastest-growing segments in the travel industry.
Augustin de Romanet
CEO
Groupe ADP
FRANCE
Ward Decaluwé
director special projects
Brussels Airport Company
BELGIUM
Synopsis: The ability to make effective decisions is crucial for the APOC in today's tumultuous, complex environment. In order for APOC to evaluate alternatives and make informed choices, they must have reliable and timely data upon which to make their decisions.
Pamela DeChant
senior vice president, concessions
Denver International Airport
USA
Synopsis: Denver International Airport is the 20th-busiest airport in the world and the fifth-busiest in the United States. Year after year, DEN continues to break passenger records. As an airport originally built for 50 million passengers, DEN is quickly approaching 81.4 million passengers forecasted in just five short years. As a result, DEN has designed a plan to accommodate the rapid growth. Understand what happens when a top-20 airport evolves by going to market with an ambitious commercial strategy combined with a genuine investment in the passenger experience.
Jen Deegan
head of strategic programs and transformation
Manchester Airport Group (MAG)
UK
Synopsis: Connected Operations is new airport operating model for MAG airports. The concept is designed to deliver a seamless guest journey, from booking to back home, and closer integration of landside and airside performance monitoring and management. It is premised around a one-truth operations plan and the seamless delivery of that plan. Having invested heavily in new infrastructure and technology, Connected Operations is our means of maximising the benefits to MAG, our customers and our guests.
Korijn Defever
APOC expert
Brussels Airport Company
BELGIUM
Synopsis: What steps do we take with all the stakeholders to increase operational excellence and enhance the maturity of the APOC? This presentation outlines a step-by-step program with a three-fold positive impact: collaboration, data exchange, decision and performance.
Philippe Delaplace
senior vice president
ADP Ingénierie
FRANCE
Synopsis: The new challenge is to plan flexibility. Planning is key for airports to better operate their infrastructure. But, in this ever-changing environment, how can they plan with enough precision while keeping enough flexibility to embrace upcoming and unplanned evolutions? Drawing on Groupe ADP’s experience as an operator and ADP Ingénierie’s international experience with airports all over the world, discover how to better plan and anticipate the upcoming changes and prepare for uncertainty.
Terence Delomoney
general manager - King Shaka International Airport
Airports Company South Africa
SOUTH AFRICA
Synopsis: The presentation will discuss the development of an effective aerotropolis with innovative and collaborative partnerships between the airport and key business stakeholders of Durban and the region.
Adriano Denni
senior associate architect
Hassell
AUSTRALIA
Synopsis: Adelaide Airport is consistently regarded as an exceptional benchmark for design, operation, and for the experience it creates for passengers and staff. People love visiting and moving through Adelaide Airport, but what are the ‘real’ reasons for this, and what might an evaluation of this airport teach us? This presentation delves into some key topics that explore why Adelaide Airport is a place people love, how this might influence business growth, and how the current transformation will build upon this.
Jeff Denno
senior project manager, sustainability
Hartsfield-Jackson Atlanta International Airport
USA
Synopsis: Hartsfield-Jackson Atlanta International Airport, the world’s busiest and most efficient airport, is the first airport in the world to be awarded LEED for Cities and Communities certification. Concurrently, Beijing Daxing International Airport Area became the first aerotropolis in the world to be awarded the same certification. This discussion will explore how this platform has supported the planning efforts and operational decision making at each of these communities; and where the intersection of these data sets can drive positive, people-focused, economic growth to prepare for the rapidly changing landscape of the aviation industry.
Synopsis: Hartsfield-Jackson Atlanta International Airport (ATL), the world’s busiest and most efficient airport, is the first airport in the world to be awarded LEED for Communities certification. LEED for Communities is a dynamic performance-scoring platform that helps set the framework for broader sustainability strategies that maximize resource efficiencies. This presentation will explore how this platform has supported the planning efforts and operational decision making at ATL; and where the intersection of these data sets can drive positive, people-focused, economic growth to prepare for the rapidly changing landscape of the aviation industry.
Simon Deplitch
vice president trading - car parks, lounges and ancillaries
MAG-O
UK
Synopsis: This presentation tells the story of MAG-O’s evolution from simple, static, turn-up pricing to advanced, dynamic pre-booked pricing, and the subsequent financial and operational benefits. This involves the application of advanced analytics, augmented by machine learning at MAG-O's client airports, to present optimal price points that stimulate demand and optimize price where appropriate. The revenue manager's knowledge and experience are overlaid to optimize overall strategy, not only to maximize revenue but also to reduce operational expenditure to increase profit. This unique, combined approached has resulted in significant growth levels across car parking, lounges, fast-track and ancillary products.
Thanos Deriziotis
project director
Egis
FRANCE
Synopsis: The presentation will introduce Clark Airport as a future gateway to the Philippines to serve the development of New Clark City. This project has been driven by the Philippines Bases Conversion Development Agency (BCDA) and is implemented under a hybrid PPP scheme made of an EPC contract on the one hand and an O&M service provider contract on the other. This iconic project is one of the most ambitious in the Philippines, and more generally in the dynamic ASEAN region. The airport will serve a brand-new metropolis, thus providing many opportunities for airport industry stakeholders.
Thomas Doogan
head of commercial ops revenue
EasyJet Airline Company Limited
UK
Synopsis: In 2016 easyJet started a transformation project at London Gatwick Airport. Within this project the airline moved from a split-terminal operation to a new passenger experience with a 100% self-bag-drop offer for its passengers. Thanks to the automated processes, the stakeholders, airline, airport and passengers benefit from reduced waiting times and high-speed service. To give passengers more comfort, easyJet added functionalities such as Chip and PIN payments and biometrics. The airline is a pioneer in digitization and automation while creating new revenue opportunities. This helps it strengthen its proposition.
Kristina Dores
strategic development
Transecure
USA
Synopsis: Terrorism incidents impacting airports are predictable. The Institute for Economics and Peace now predicts the risk of countries falling into conflict nearly seven years ahead, allowing preventive measures in allocating resources and producing more cost-effective decision making during incidents of civil unrest impacting airports. Airport operators could retool this predictive model and effectively predict where the next large-scale civil airport disruption might occur – meaning better preventive measures could be more cost-effectively planned and executed. This case study proposes a model collaborative airport effort to avoid unnecessary disruption to civil aviation due to civil unrest incidents in the future.
Claudio Dutary
general manager operations department
Tocumen International Airport, Panama
PANAMA
Synopsis: The presentation will discuss the transformation of Tocumen International airport data into business intelligence to improve and optimize airport processes, under a total airport management concept, allowing better operational management, coordination, control and monitoring of the services provided by the AOCC. The challenge was on managers, operators and airport planners to obtain information in a simplified, orderly and simple way about the status of the KPIs of the airport processes, to allow them to better understand the reality of the airport and, consequently, make the best decisions.
Kyrian Eke
senior aviation consultant
Munich Airport International
GERMANY
Synopsis: The presentation will take the audience through some key internal initiatives that airports need to have in place in to create the foundation for delivering the WOW factor for its passengers. It will explain how these WOW factor initiatives increase the non–aeronautical revenues of any airport. These initiatives can be tailor made for each airport therefore they don’t have to be expensive - on the contrary in most cases they are revenue generators.
Chris Evans
chief assets and infrastructure officer
Sydney Airport
AUSTRALIA
Synopsis: This presentation will explore the principals that Sydney Airport is adopting to deliver stronger business and sustainability outcomes across the asset, aligning with growing community expectations.
Peter Farmer
transportation director
Chapman Taylor
UK
Synopsis: Airport terminals need to encourage increased dwell and patronage by offering a private members club experience, in the manner of a successful airline lounge, but to everyone. In doing so, revenue will flow. Harry Selfridge said his store shouldn't be seen simply as a shop, but also as a social and cultural center where people could commune, relax, browse and enjoy the experience. We will explore how airports and terminals need to be relevant, customer-centered brands – particularly how airport branding will be more like curating a resort, creating a positive and memorable passenger experience.
Laurence Faure
head of passenger services department at Paris-Orly Airport
Groupe ADP
FRANCE
Synopsis: The airport operations center (APOC) is a collaborative approach to improve performance and build a global picture of airport operations. By sharing information and real-time data with all stakeholders, APOC enhances passenger satisfaction and quality of service from landside to airside. The fluidity of road access, the performance of baggage sorting machines, the quality of ground handling operations and the reliability of technical installations are all subjects that contribute to the punctuality of the airport. The APOC solution brings together in one place experts able to solve problems, implement curfew management solutions and predict future developments.
Aude Ferrand
chief retail officer
Groupe ADP
FRANCE
Synopsis: As the traditional duty-free-based business model has been increasingly challenged over the years, it has become critical to better understand the lifestyle experience people expect when traveling. How to propose a unique global experience which gives opportunities for a unique journey? How to create value for all the stakeholders from the airport to the passengers? This presentation will look at several use cases across Paris-Charles de Gaulle and Paris-Orly airports where transformation has been or will be operated.
Synopsis: The presentation will discuss 'the new food hall' – or how to be inspired by new food trends and transform the dining experience in airports. Over the past few years, Groupe ADP has enriched its commercial development strategy to create a unique dining atmosphere for all passengers departing from Paris airports. The main challenge is to always guarantee the right balance in terms of brands and their diversity, the true storytelling and the unique experience to clients, but also ensure passengers have a glimpse of the Parisian atmosphere but with diversity. From the first successful step of this strategy implemented in Terminal 2F at Paris-Charles de Gaulle Airport two years ago to the next main project planned at Paris-Orly Airport for 2022, ADP is working with operators and brands to create a new vision of F&B across all terminals. This presentation will be an opportunity to discover the three new projects at Paris-CDG and Paris-Orly.
Pedro Ferreira Alves
senior vice president global sales for passenger flow facilitation and border control
Idemia
FRANCE
Synopsis: Self-boarding gates have been used for about two decades in airports with mixed adoptions around the world. Biometrics integration is helping to make a business case for the deployment of these gates. Other areas of the airport are increasingly being equipped with automated gates: access to the security checkpoint, access to terminal shuttle trains, and access to international departure areas. Technology improvements in terms of unicity detection, reliability and costs make automated gates an appealing solution to improve efficiency and the customer experience.
Sevda Fevzi
manager, ASQ business development and customer care
ACI World
CANADA
Synopsis: When a passenger visits a city for the first time, the arrivals experience at their destination airport is their first experience of that particular airport. How can their arrivals experience influence their return, departing experience, and increase or even decrease dwell time? Are satisfied passengers more likely to be revenue spending on their departing journey? Are there any specific groups of passengers particularly influenced or less satisfied with the arrivals experience at an airport?
Alessandro Fidato
chief operating officer
SEA Milan Airports
ITALY
Synopsis: Closing Linate Airport for three months was necessary in order to carry out extraordinary maintenance works to flight infrastructures as well as to upgrade the BHS system and refurbish the passenger terminal. A great effort in planning, organizing and logistics management was put in place to transfer the commercial and general aviation air traffic to Malpensa Airport in terms of infrastructure enhancement, transferring staff, vehicles and equipment. A new scenario for managing operations was applied in accordance with the ATC provider and the local authority to handle a +30% in A/C movements in one shot. Closing for three months and having to transfer most of the flights to Malpensa was not only extremely challenging for the Milan airport system but also potentially disruptive for passengers and airlines. The outcome was somewhat surprising.
Stacey Fitzmaurice
executive assistant administrator for operations support
Transportation Security Administration
USA
Synopsis: This informational briefing discusses innovation at TSA, the Innovation Task Force (ITF) mission and vision, and current and future solicitation methods. Attendees will be introduced to ITF as a thought leader in innovation/aviation security and will leave energized and excited about how the government is facilitating public-private partnerships and how they themselves can transform aviation security.
Emanuel Fleuti
head of environment
Flughafen Zürich AG
SWITZERLAND
Synopsis: Airports and industry partners are all working towards reducing the aviation carbon footprint. But often, the action taken is not the most effective way forward. This presentation gives insight into the carbon footprint of the entire airport, some approaches to assess it, and sources and responsibilities. It additionally discusses how to single out and address emission sources and offers mitigation options to reduce them.
Hubert Fontanel
real estate deputy director
Groupe ADP
FRANCE
Synopsis: Groupe ADP designs airport cities that generate value for airports and airport areas, in order to offer end users a unique experience, directly linked to the world. Inside new-generation airport cities, employees – just like partners, clients, suppliers and passengers – will be able to meet, exchange, relax, enjoy retail and diversified services meant to offer an unforgettable experience, source of well-being and serenity.
Greg Forbes
managing director - airport experience
Delta Air Lines
USA
Synopsis: Since the initial launch of the first curb-to-gate biometric experience in Atlanta’s International Concourse F, Delta Air Lines has expanded biometric services at international departure gates in at least 6 airports across the US, with more to come. But building this experience was a complex project that required countless hours of preparation, design and persistence. Exactly how did Delta, in partnership with the Department of Homeland Security and NEC, team up to design and deploy such an innovative experience at some of the country’s busiest airports?
Lyn Fowler
baggage transformation manager
Heathrow Airport
UK
Synopsis: Safety issues are often systemic in nature, yet many interventions focus on a single symptom. This is often due to the complex nature of operational areas, where multiple stakeholders interact around a single function. How do airports create a holistic view of safety? We describe the development of a local safety framework, which creates a common language to coordinate activities. This framework was used to underpin a simple process for capturing feedback on the workforce's feelings – "how safe do you feel on your shift?" We detail our trial of the new proactive measures and processes and our lessons learned.
Anna Maria Francinelli
benchmarking service quality manager
SEA Milan Airports
ITALY
Synopsis: The presentation will show how SEA engages all its people and collaborates with all its stakeholders, both in times of disruptions and contingency in order to face emergency situations (for example, the so-called BRIDGE due to the closure of Linate Airport and the movement of all the traffic to Malpensa Airport from July 27 to October 26, 2019. It will also explain how SEA involves its staff cross-functionally for the deployment and improvement of all the services in the medium and long terms, looking for innovative solutions in line with the best technology.
James Fremantle
manager, consumer policy and enforcement
UK Civil Aviation Authority
UK
Synopsis: The UK CAA has undertaken a wide-ranging review of the accessibility of airlines operating to and from the UK. It has reviewed the accessibility of booking procedures, check-in and boarding processes, and facilities and services on board aircraft. The review has assessed the current level of compliance with applicable legislation, as well as noting best practice. The CAA now plans to develop a framework designed to deliver improvements in airline accessibility. This will complement its airport accessibility framework which has been in place since 2014.
Mark Friesen
managing partner
QUINTA Consulting
GERMANY
Synopsis: Parking has always been an important commercial revenue source for international airports. However, the car parking business at airports has come under pressure in recent years with the rise not only of digital and technological innovations but also dramatic changes in market dynamics and customer behavior. This presentation will address the main forces, illustrating what airport parking looks like today and explaining how disruptive trends like AVs, EVs and TNCs will shape airport parking in the future.
Simon Gandy
chief strategy and development officer
Australia Pacific Airports Corporation
AUSTRALIA
Synopsis: From strategy to operation, this presentation will explain how we are shaping and delivering a future airport that Melbournians can be proud of.
Arturo Garcia-Alonso
managing director
Airport Intelligence SL
SPAIN
Synopsis: This past November, ACI World released the publication 'Autonomous Vehicles and Systems at Airports - 2019'. This report, developed by a taskforce of airport experts from the ACI Facilitation and Services Standing Committee, is designed to increase the aviation community’s familiarity with autonomous machines and technologies. In this panel, several members of this taskforce will discuss some of the first attempts at integrating autonomous machines in airports and identify key opportunities and concerns related to this new technology.
Stu Garrett
director of aviation technology
Burns & McDonnell
USA
Synopsis: The presentation will discuss the current state of biometrics in the aviation industry, including opportunities, challenges, privacy concerns and what the early results are telling the industry. Why does biometrics matter to the industry and passengers? How are airlines/airports currently adapting? Early results to quantify ROI and payback? What are the primary barriers to adoption – social (bias/privacy), technical and economic? What is the role of privacy? What are the early results revealing about the technology, human behavior and future opportunities?
Signe Maria Ghelfi
researcher
Zurich State Police
SWITZERLAND
Synopsis: Quality control (QC) at security checkpoints (SC) is vital to ensure that the checkpoint and the security officers are ready for the threat. Covert tests are frequently used for QC. However, performance (i.e. detection, alarm resolution, team coordination) can vary substantially. This talk takes a deeper look at what causes differences in performance, and provides insights on cognitive (e.g. TIP, training) and behavioral aspects (e.g. handling uncertainty) that can potentially interfere with or increase security at the SC. The talk closes with best practices and recommendations on QC.
Tony Gibbs
global environmental sciences service line leader
Wood Plc
UK
Synopsis: Heathrow’s third runway expansion is the largest and most complex infrastructure planning application in UK history. Through an innovative approach, Heathrow assembled an integrated design team (IDT) comprising the best architects, engineers and designers with proven experience across infrastructure projects and global aviation hubs, as well as experience in complex and sensitive masterplanning. Find out how the IDT has developed its working model over the last three years to deliver exceptional designs for Heathrow, and how this collaborative model has consistently challenged the seven companies within it to strive for better solutions to highly complex design challenges.
Robert Gilbert
strategic advisor
Los Angeles World Airports
USA
Synopsis: As airport systems and technology have increased in complexity, so has the job of carrying out airport operational readiness (ORAT). Even though ORAT can be complex and daunting, not executing it well puts airports at risk of experiencing opening-day failures. In this session you'll hear from airport executives and operational readiness practitioners about how they have been able to simplify and accelerate the execution of their ORAT programs. Come and learn real takeaways that you can implement right away to better position your airport projects for success.
Matt Gilkeson
Innovation Task Force deputy director
Transportation Security Administration
USA
Synopsis: This informational briefing discusses innovation at TSA, the Innovation Task Force (ITF) mission and vision, and current and future solicitation methods. Attendees will be introduced to ITF as a thought leader in innovation/aviation security and will leave energized and excited about how the government is facilitating public-private partnerships and how they themselves can transform aviation security.
Ross Gilpin
accessibility and PRM contracts manager
Edinburgh Airport
UK
Synopsis: Today, the fastest-growing segment in the travel industry is accessibility; by 2050, the number of travelers over the age of 65 will double. Although this creates some challenges that airports need to prioritize, it also opens a unique market of opportunity. In this talk, we will examine what the data is telling us about the shift in passenger needs over the next decade, look at examples from around the world of how airports and governments are working to prepare for this transition, and discuss measurable goals to ensure your airport or airline is on track to accommodate the Silver Tsunami.
Vincenzo Giordano
deputy director B2T sustainability solutions
Engie Impact
BELGIUM
Synopsis: Like cities and industries, airports are facing huge challenges to decarbonize their activities and become more sustainable. The focus will be on innovative methodologies, new digital tools and optimal investment strategies recently developed and applied to several airports. The presentation will provide four different use cases from Europe and North America with key outcomes and benefits. We will address four sustainability challenges in particular: mobility (air and land sides), energy (clean on-site generation, energy storage, hydrogen, microgrid, PPAs, alternative fuels for aircraft), resiliency (power reliability thanks to energy storage) and circular economy (resources footprint to leverage the circular potential).
Charles Goedken
senior ORAT manager
Port of Seattle
USA
Synopsis: As airport systems and technology have increased in complexity, so has the job of carrying out airport operational readiness (ORAT). Even though ORAT can be complex and daunting, not executing it well puts airports at risk of experiencing opening-day failures. In this session you'll hear from airport executives and operational readiness practitioners about how they have been able to simplify and accelerate the execution of their ORAT programs. Come and learn real takeaways that you can implement right away to better position your airport projects for success.
Bernardo Gogna
chief development officer
Los Angeles World Airports
USA
Synopsis: LAX is in the midst of a US$14.3bn Capital Improvement Program, which includes the US$5.5bn Landside Access Modernization Program (LAMP). LAX is utilizing its footprint to modernize the airport, enhance guest experience and improve access. The LAMP will create new front doors to LAX, strengthen ties to the local communities and provide a streamlined connection to public transport. LAX is the fourth busiest airport in the world and the second busiest in the USA, so a program of this size poses unique challenges and is a hotbed of innovation in engineering, construction and delivery mechanisms.
Lauri Golden
customer engagement manager
Charlotte Douglas International Airport
USA
Synopsis: The future airport will evolve around elevating the passenger experience and meeting the needs of the next-generation traveler. Address the basics, reduce stress and manage expectations but also provide an opportunity for passengers to interact with the local culture of the city they are traveling to/from even while at the airport. How can alternative design practices such as urban planning, tourism and entertainment, sport and event design re-energize public spaces in response to evolving consumer demand for authentic, engaging travel experiences? What can we learn from industries that bring millions of people together, delivering exciting experiences unique to their communities?
Ron Gomes
vice president of strategic alliances
HMSHost
USA
Synopsis: North American airports are increasingly turning to concessions as a way to deliver a strongly differentiated offer to passengers and non-aeronautical revenue. This session takes a look at the shape of the Airport Concessions Disadvantaged Business Enterprises program today. It will also outline the importance of developing collaborative partnerships with concessionaires, local entrepreneurial brands and small businesses, and how that leads to delivering diverse, high-performance programs tailored for each airport’s passenger needs.
Juliana Gonçalves da Silva Ferreira
airport planner
RIOgaleão Airport
BRAZIL
Synopsis: Rio de Janeiro has two major airports: Galeão - Rio de Janeiro International Airport (GIG) and Santos Dumont (SDU). In September 2019, SDU closed its main runway for refurbishment for 30 days and 90% of SDU flights were transferred to GIG, contributing to a 110% increase in domestic traffic overnight. The confirmation of the SDU closure came only 40 days prior and GIG had to rapidly plan several interventions to withstand the additional demand. This presentation will show GIG’s action plan to maximize airport throughput and ensure passenger experience, and the main issues and successes regarding operational performance.
Nicolas Goniak
advisor - IT
Ministry of the Interior
FRANCE
Synopsis: In 2015-16 Europe endured a rise in terrorist attacks, some of which took advantage of multiple identities made possible by the diversity of immigration and security databases across Europe. Several regulations under the 'interoperability' banner have been devised since then, and now promise to fill the gaps. Borders will be stronger based on more reliable identities and more thorough checks. For that to happen, border crossing will move from a (simple) ID-and-document check to a whole ID registration. Authorization systems (ETIAS and visa) upstream and more automation in airports will reduce the tasks of the border guard. Will this be sufficient?
Joseph Gonzalez, FAIA
global director of design
Ghafari Associates, LLC
USA
Synopsis: With the development of an all-new airport in Istanbul came the opportunity to plan and design a state-of-the-art operational campus for Turkish Airlines (THY) comprised of over 50 next-generation support facilities. The campus will total over 650,000m2 (7 million square feet) and set a new standard in airline operational excellence. Our design is not only highly functional, but imparts a unified visual identity that thoughtfully applies the airline’s revamped global brand. Attendees will learn how we incorporated innovative technology and sustainable materials to develop a cohesive design representative of THY’s ambitious growth, corporate rebranding efforts and overall vision.
Kirk Goodlet
director, terminal operations
Winnipeg Airports Authority
CANADA
Synopsis: This past November, ACI World released the publication 'Autonomous Vehicles and Systems at Airports - 2019'. This report, developed by a taskforce of airport experts from the ACI Facilitation and Services Standing Committee, is designed to increase the aviation community’s familiarity with autonomous machines and technologies. In this panel, several members of this taskforce will discuss some of the first attempts at integrating autonomous machines in airports and identify key opportunities and concerns related to this new technology.
Martin Gordon
director, asset management
WSP
CANADA
Synopsis: Airports help regional economies extend their reach and often face many of the same challenges that local governments do. They have a portfolio of diverse infrastructure that supports a variety of services to customers in a challenging, dynamic environment. Edmonton International Airport has implemented an asset management program that began with the successful implementation of a computerized maintenance management system to better understand the cost of service. The airport has recently also established an asset management strategy and a systematic approach that employs risk, strategic, and service priority for investment planning. The program was nationally recognized at PEMAC’s 2019 annual convention.
Matthew Gorman
sustainability and environment director
Heathrow Airport
UK
Synopsis: Tackling climate change is a task that governments and businesses around the globe are being challenged to address. The aviation sector has been singled out as potentially contributing more to carbon emissions than reducing them, and the onus is on airport owners, operators and designers to work together to achieve sustainability targets – fast. Join airport representatives from Heathrow and Bangalore International as they discuss how sustainable aviation design is possible within a range of scales and localities. Gain insights into how to improve resource efficiency, reduce embodied and operational carbon, and create better health and well-being outcomes for all.
Jane Goslett
associate principal/regional ORAT lead
Arup
USA
Synopsis: In today’s rapidly transforming world, business leaders across industry have come to recognize that their continued success depends on their ability to evolve with the times. Until recently, they have focused primarily on effectively leveraging the power of new technologies to improve operations. But airports are increasingly recognizing that they face challenges that go well beyond technology when implementing major programs; they rely on a sophisticated ecosystem of people and systems to deliver a critical service.
Katherine Goudreau
managing director, facilities
American Airlines
USA
Synopsis: The presentation will discuss the current state of biometrics in the aviation industry, including opportunities, challenges, privacy concerns and what the early results are telling the industry. Why does biometrics matter to the industry and passengers? How are airlines/airports currently adapting? Early results to quantify ROI and payback? What are the primary barriers to adoption – social (bias/privacy), technical and economic? What is the role of privacy? What are the early results revealing about the technology, human behavior and future opportunities?
Austin Gould
assistant administrator of requirements and capabilities analysis
Transportation Security Administration
USA
Synopsis: This informational briefing discusses innovation at TSA, the Innovation Task Force (ITF) mission and vision, and current and future solicitation methods. Attendees will be introduced to ITF as a thought leader in innovation/aviation security and will leave energized and excited about how the government is facilitating public-private partnerships and how they themselves can transform aviation security.
Synopsis: Drones are in the air. What do aviation professionals need to know about the threats and opportunities of UAS? This session highlights experts in counter-drone policy and technology.
Kian Gould
CEO and founder
AOE
GERMANY
Synopsis: The growing focus on sustainability, the ever faster-changing customer behavior driven by a mobile world, and declining inflight sales are forcing airlines to rethink their inflight business models. Travelers today are more demanding in terms of the product offering, the overall inflight experience and how this fits in their customer journey. These days, travelers are looking for the ability to pre-order 60 minutes before the flight departure, home delivery, personalized offers and extensive product catalogs and services. By changing their supply chain, airlines can reduce their CO2 footprint, drive revenues up and improve the customer experience before, during and post-travel, matching the expectations of today's travelers.
Jens Grabeleu
vice president information management
Fraport AG
GERMANY
Synopsis: Urban air mobility is an emerging technology anticipated to see rapid growth in the coming decades, providing new connectivity between airports and cities. This panel will explore the topic of integrating UAM services into airports, covering requirements for infrastructure, aircraft and passenger operations and airspace requirements. A key integration aspect will focus on the essential collaboration between the main system partners: aircraft manufacturers, operators, airports and ATC. Taking the experience of the panelists from undertakings in the USA, Australia and Germany, the panel will discuss the approach to making a success of eVTOL operation and integration in the airports.
Vince Granato
chief operating officer
Port of Portland
USA
Synopsis: How do you improve an airport so beloved that passengers write poems and songs about it? Hailed as 'America's Best Airport' seven years running, Portland International Airport is increasing capacity by 65% to accommodate 33 million passengers over the next two decades. A series of transformative projects will double the main terminal’s footprint and promise more fun, more food and more flow. Amid this growth, learn how PDX is planning to maintain its uniquely curated local character cherished by passengers and employees alike.
Dominic Grasacia
project manager O'Hare Global Terminal
City of Chicago, Department of Aviation
USA
Synopsis: Having nearly completed a $10bn airfield realignment program including four new runways and two reconstructed and lengthened runways in the midst of the world’s busiest airfield, Chicago O’Hare is now focused on the $8.5bn Terminal Area Development Program (TAP). The TAP program will replace Terminal 2 and integrate existing Terminals 1 and 3 into a facility housing two major airline alliances. This presentation will focus the overall strategic direction for the airport, the current terminal works in progress, and the future terminal development plans.
Susan Gray
managing director
Concession Planning International
AUSTRALIA
Synopsis: Airports that fail to adapt their commercial strategy to take full advantage of the changing nature of the traveling consumer are not optimizing their commercial opportunity. Non-aeronautical activities will continue to represent a huge revenue opportunity for airports for the foreseeable future. However, to truly optimize the opportunity, airports must focus on delivering a great customer experience to all customer groups. To do this, they need to remain relevant. Airports that fail to adapt their commercial strategy and programs to the changing nature of the traveling consumers and their needs will see customer satisfaction and commercial revenues decline.
Ortez Gude
CEO
Citiri Inc
USA
Synopsis: As airport systems and technology have increased in complexity, so has the job of carrying out airport operational readiness (ORAT). Even though ORAT can be complex and daunting, not executing it well puts airports at risk of experiencing opening-day failures. In this session you'll hear from airport executives and operational readiness practitioners about how they have been able to simplify and accelerate the execution of their ORAT programs. Come and learn real takeaways that you can implement right away to better position your airport projects for success.
Daniele Guglielmino
senior sustainability specialist - cities and communities
GBCI Europe
ITALY
Synopsis: Hartsfield-Jackson Atlanta International Airport, the world’s busiest and most efficient airport, is the first airport in the world to be awarded LEED for Cities and Communities certification. Concurrently, Beijing Daxing International Airport Area became the first aerotropolis in the world to be awarded the same certification. This discussion will explore how this platform has supported the planning efforts and operational decision making at each of these communities; and where the intersection of these data sets can drive positive, people-focused, economic growth to prepare for the rapidly changing landscape of the aviation industry.
Karin Gylin
head of innovation
Swedavia AB
SWEDEN
Synopsis: In recent years, Swedavia has conducted a number of proofs of concept and implemented a number of solutions to make Swedavia more sustainable and the world a little better. This presentation shares the lessons from these proofs of concept and the solutions, from using new data to save energy to connected runways, exploring how innovation can help make sustainability possible.
Tine Haas
principal
Dornier Consulting
GERMANY
Synopsis: Emerging new technologies and digitization are changing the way people travel within and between urban environments. A significant amount of greenhouse gas is generated by passengers and staff traveling to and from the airport every day. Passengers will increasingly rely on mobility services rather than using private cars. This is a chance for airports to actively manage landside access and encourage a modal shift toward more sustainable travel options. By implementing new mobility and autonomous driving applications, airports can reduce the carbon footprint of their operations and improve efficiency at the same time.
Kathy Haley
chief customer experience officer - aviation
Port Authority of New York & New Jersey
USA
Synopsis: With hundreds of stakeholders and thousands of employees accountable for ensuring millions of details come together perfectly each day, successful airports know exceptional customer experiences begin with a unified vision. The Port Authority of New York and New Jersey operates some of the busiest airports in North America, including JFK, LaGuardia and Newark. With a complex stakeholder model across four airports and 14 terminals, we have embarked on a strategy to unify the end-to-end customer experience. Driven by a common vision, we are innovating the experience through strategic alliances to reclaim a spot among the best in the world.
Christiaan Hen
chief customer officer
Assaia International
NETHERLANDS
Synopsis: The demand for air travel is growing faster than airports can expand their capacity. It is therefore essential that new, smart solutions be implemented in order to increase the utilization of existing infrastructure. This presentation will highlight how AI technology can work as a catalyst on CDM and AOP frameworks in order to make airports more efficient and safe. The presentation will introduce this line of thinking but also show concrete examples and considerations when using these kinds of solutions in airport environments.
Geoff Herdman
director, real estate and investment attraction
Edmonton Airports
CANADA
Synopsis: We will consider the primary failures in developing an airport city and explore tactics to avoid these mistakes through proactive planning and change management of internal processes and culture at airports. An examination of airport organizational culture in the context of real estate development will provide suggestions for how to create a supportive climate for the sales and property development team at your airport, designed to enable successful development of an airport city.
Romain Hericher
director - operational strategy
Dubai Airport
UNITED ARAB EMIRATES
Synopsis: As demand grows, customer preferences change, and airline models develop, opportunities and challenges constantly arise. Dubai Airports' multi-airport system relies on an agile AOCC to jointly develop innovative ways to enhance service delivery, operational performance and resilience. The company's commitment to working towards a total airport management (TAM) operating model is helping it to adapt and improve the efficiency of its operation and ultimately the experience for its 90m+ passengers.
Paul Hermans
senior airport planner
Arup
NETHERLANDS
Synopsis: Urban air mobility is an emerging technology anticipated to see rapid growth in the coming decades, providing new connectivity between airports and cities. This panel will explore the topic of integrating UAM services into airports, covering requirements for infrastructure, aircraft and passenger operations and airspace requirements. A key integration aspect will focus on the essential collaboration between the main system partners: aircraft manufacturers, operators, airports and ATC. Taking the experience of the panelists from undertakings in the USA, Australia and Germany, the panel will discuss the approach to making a success of eVTOL operation and integration in the airports.
Patricia Hiatt
deputy director of airport safety and standards
Federal Aviation Administration (FAA)
USA
Synopsis: Drones are in the air. What do aviation professionals need to know about the threats and opportunities of UAS? This session highlights experts in counter-drone policy and technology.
Koen Hillewaert
head of contingency
Brussels Airport Company
BELGIUM
Synopsis: After a brief description of the Brussels Airport specifics, the presenter will focus on a risk analysis of the airport and for which emergencies and business continuity scenarios Brussels Airport is prepared. The presentation will also discuss how to get airport staff and stakeholders educated and trained to deal with a real emergency, and how to establish a robust training program. Finally, a case study of a full-scale emergency exercise will be presented, showing real footage, lessons learned and dos and don’ts.
Rami Hindieh
associate director - enterprise data management
Greater Toronto Airports Authority
CANADA
Synopsis: The presentation will discuss Toronto Pearson Airport’s evolution in transforming vast streams of data into seamlessly flowing information for predictive airport analytics to enhance the passenger experience and the operational efficiencies of the airport. During this evolution, we explore how the airport is preparing for the next generation of technology by leveraging data as a strategic asset to position the airport to meet KPIs and encourage innovation across departments. We also look at how the airport has leveraged blockchain to share and distribute information to further enhance the passenger experience when it comes to tracking baggage.
Thomas Hinterholzer
senior expert
Flughafen München GmbH
GERMANY
Synopsis: Munich Airport interviewed passengers about their consumption behavior at airports. One of the central questions was to determine what prevents passengers from consuming duty-free during their dwell time. Selected insights, implications and possible business opportunities will be shared and discussed.
Bridget Hipwell
marketing and communications strategist
ICF Next
UK
Synopsis: London Heathrow Airport’s expansion program is dependent on the achievement of a number of targets set out in the UK Government’s Airports National Policy Statement. One of these targets is a 25% reduction in colleague car trips by 2030 and a 50% reduction by 2040. At the heart of hitting these targets will be successful employee engagement. Our vision is to create a seismic shift in commuting behavior, eradicating single-occupancy car journeys and encouraging greater use of public transport, by creating a data-led campaign that demystifies, educates and inspires the 76,000 staff working at Heathrow Airport across over 400 organizations.
Max Hirsh
professor
University of Hong Kong
HONG KONG
Synopsis: This talk investigates the concrete steps that we need to take to decarbonize the aviation industry. It focuses on three key topics: how to build better aircraft, how to build better airports and how to build better airport areas. In so doing, it provides a comprehensive overview of the opportunities to drive sustainability through innovations in technology, design and behavior. It also discusses the regulatory and financial barriers that need to be overcome. Finally, it illuminates how airports and airlines can educate the public, engage policymakers and innovate their business models to achieve the goal of decarbonization.
Paul Hoback
chief development officer
Pittsburgh International Airport
USA
Synopsis: Pittsburgh International Airport has engaged a world-class design team to incorporate the region’s best assets (nature, technology, community) into the design and construction of a new US$1.1bn terminal and multi-modal complex set to open in 2023. The airport is collaborating with local vendors, small businesses, disadvantaged business enterprises, artists and stakeholders to create a facility that truly reflects and embodies the community. The airport has established program advisory groups and incorporated principles of universal design and operational readiness into all program phases to ensure that the new Pittsburgh International will be an unforgettable destination for 10 million annual travelers.
Paul Hodgen
general manager
Launceston Airport
AUSTRALIA
Synopsis: The Airport UX simulation project (A-UX) is a fully interactive, multi-player desktop and virtual reality system that can be adapted to any airport. A-UX is designed to support people with disabilities and special needs, allowing them to manage their anxiety levels through simulating the processes of using the airport prior to travel. A-UX also provides a training tool for airport staff to empathize with travelers with special needs. Staff experience the facilities they manage through the eyes of people with a variety of disabilities or special needs, improving the passenger journey experience and efficiencies in throughput.
Miriam Hoekstra - Van der Deen
director airport operations
Amsterdam Airport Schiphol
NETHERLANDS
Synopsis: In the face of its biggest capacity challenges in its 100 year history one airport has reinvented and refocused its operations, making it customer-centric and ahead of the game. Learning from other industries, Schiphol has transformed its operations from a traditional setup to a new way of working, and has learned a lot. This includes how to prepare for ever-changing circumstances and how to respond better and faster to them, and how to involve customers and make them part of improvements. Additionally, Schiphol has learned important lessons in change management. The presentation will share Schiphol's experiences.
Ulrich Hoffrichter
manager innovation and strategy
Fraport AG
GERMANY
Synopsis: Frankfurt Airport's terminal innovation team is constantly looking for new ways to streamline processes or to create new services for passengers. One example is the ongoing proof of concept of an autonomous robot that will guide passengers to their gates and at the same time carry their hand baggage. The smart and highly attention-grabbing vehicle has already proved its skills and is now in a phase of fine-tuning.
Traci Holton
assistant vice president – development and engineering
Metropolitan Nashville Airport Authority (BNA)
USA
Synopsis: The presentation will provide insight from two major airports experiencing rapid growth and expansion where the progressive design-build (PDB) project delivery method is being utilized. Industry experts will offer real-world examples of how the PDB contract method can be tailored to handle aggressive schedule requirements and/or contract flexibility from a cost and programming perspective. What are the advantages and challenges of this unique project delivery method? Lessons learned from the perspectives of the owner, architect, and builder will be revealed.
Marc Houalla
managing director of Paris-Charles de Gaulle Airport
Groupe ADP
FRANCE
Synopsis: The Future of Airports is a research initiative of the Airport Think Tank of ENAC Alumni. The project involved a diverse taskforce of over 20 aviation thought leaders. This panel, along with the research team, explored various prospective topics on the long-term future of the airport industry. They considered the future trends and potential disruptive changes, the emerging transformational innovations, their impact on practices and challenges for air transportation, and the needs in research, education and policies for anticipating and facilitating these changes.
Kasper Hounsgaard
managing partner
Copenhagen Optimization
DENMARK
Synopsis: At London Heathrow, we have been transforming our internal planning process from Excel and legacy systems to a cloud-based COTS solution. We are improving the check-in, security and baggage processes and aligning the entire planning process across operations. The selected solution allows us to make updates automatically and in real time based on continuously updated information. We are now able to make better informed operational decisions based on shared, common data. This will allow us to decrease wait times and continue to improve operations and passenger experience as we prepare for the future of airport experience.
Tim Hudson
prinicpal
Gensler
USA
Synopsis: Today’s commercial service airports are experiencing unprecedented growth and passenger activity levels. Airport real estate comes at a premium cost, if it is available at all. At Los Angeles International Airport Terminal 1, Southwest Airlines has partnered with LAWA to modify and renovate their existing facilities to address increased passenger levels while providing an authentic LA experience – within the existing Terminal 1 footprint. This panel will share lessons learned from this multi-year project, with a focus on how impacts to ongoing operations and passenger experience were managed, while resolving facility capacity and passenger amenity needs.
Heidi Huebner
PUP program director
Los Angeles World Airports
USA
Synopsis: The airport therapy dog program study is a first of its kind. The study is divided into three areas: program design, customer experience and communication, and feedback program. The panel will include highlights from the study, customer experience innovation, and LAX and YUL airports as a case studies.
Hamidul Huq
innovation project manager
Genève Aéroport
SWITZERLAND
Synopsis: In Switzerland, everything seems more expensive! How can we make our passengers feel good and buy more or complain less about the price? Can innovation help? Can the approach used by major tech industries and Silicon Valley's best startups be applied in the airport retail industry? This is the gamble and the journey that Geneva Airport took this last year. We will share with you our journey and what we have learned on this journey.
Mark Husser
partner
Grimshaw
USA
Synopsis: We are developing a masterplan for JFK International Airport’s redevelopment. This panel discussion will highlight what makes a world-class airport that goes beyond amenity, and how JFK’s masterplan celebrates the essential qualities of New York City to ensure a memorable passenger journey. Huntley Lawrence will discuss the Port Authority’s ambitions for the airport and how this was developed, Mott will discuss the Port Authority’s ambitions and its integral work on governance, and Grimshaw will offer a perspective on design excellence.
Stuart Hutson
chief technology officer
Manchester Airport Group (MAG)
UK
Synopsis: MAG IT has been on a quest for total airport management (TAM) for a number of years. The presentation will reveal how MAG has used the latest innovations in delivery and technology to move away from the big bang approach to strategic programs of work, and now is able to deliver strategic initiatives in a more iterative approach, thus alleviating the risks to the business as well as delivering benefits early. The talk will cover concepts such as A-CDM and iAOP and how these key initiatives, as well as the latest approaches to data integration/data and analytics, all add to the concept of TAM.
Scott Ifield
GM airport planning and technology
Western Sydney Airport Company
AUSTRALIA
Synopsis: Western Sydney Airport (WSA) is a new greenfield airport in Badgerys Creek in the western district of Sydney. WSA is the only new airport to be constructed in Australia for over a generation and is the largest federal government project under development today. This presentation will showcase how WSA was developed from its inception through to the selection process for the master architect. The audience will learn about the airport's phased growth, and how the design for the terminal is built on sustainable planning principles and modular architecture to create an unmistakable new national gateway to Australia. ZHA and COX were appointed as master architect in late October 2019.
Samuel Ingalls
AAE, IAP, industry expert
Samuel Ingalls
USA
Synopsis: Other panelists to be announced. Innovation needs to be more than just a single person in an organization with a job title, rather something that involves and includes the entire organization. Wherever possible, implementation should include a live operating environment - like an airport! It’s not just about having an innovation group; it’s about having an innovation culture: actively stimulating and accepting new ideas and always ready to alter the way “things have always been done".
Richard Irving
business data analyst
Gatwick Airport
UK
Synopsis: Retail operations is among the fastest-growing revenue sources at airports. Therefore it needs to be managed carefully. We will discuss innovative approaches we have been employing at Gatwick Airport for this task. Obtaining a detailed understanding of the way passengers shop inside terminals is a key component of our approach. Using technology to quantify behavioral characteristics of passengers and to segment passengers by their behavior makes your infrastructure intelligent and gives the airport operator and your concessionaires actionable insight to help grow your non-aero revenue.
Dennis Iskra
senior airport architect
Charlotte Douglas International Airport
USA
Synopsis: The future airport will evolve around elevating the passenger experience and meeting the needs of the next-generation traveler. Address the basics, reduce stress and manage expectations but also provide an opportunity for passengers to interact with the local culture of the city they are traveling to/from even while at the airport. How can alternative design practices such as urban planning, tourism and entertainment, sport and event design re-energize public spaces in response to evolving consumer demand for authentic, engaging travel experiences? What can we learn from industries that bring millions of people together, delivering exciting experiences unique to their communities?
Jörn Jaeger
head of airspace integration and infrastructure
Volocopter GmbH
GERMANY
Synopsis: Urban air mobility is an emerging technology anticipated to see rapid growth in the coming decades, providing new connectivity between airports and cities. This panel will explore the topic of integrating UAM services into airports, covering requirements for infrastructure, aircraft and passenger operations and airspace requirements. A key integration aspect will focus on the essential collaboration between the main system partners: aircraft manufacturers, operators, airports and ATC. Taking the experience of the panelists from undertakings in the USA, Australia and Germany, the panel will discuss the approach to making a success of eVTOL operation and integration in the airports.
Clare James
operational excellence director
Manchester Airport Group (MAG)
UK
Synopsis: Connected Operations is new airport operating model for MAG airports. The concept is designed to deliver a seamless guest journey, from booking to back home, and closer integration of landside and airside performance monitoring and management. It is premised around a one-truth operations plan and the seamless delivery of that plan. Having invested heavily in new infrastructure and technology, Connected Operations is our means of maximising the benefits to MAG, our customers and our guests.
Kam Jandu
chief commercial officer
Budapest Airport
HUNGARY
Synopsis: By collaborating with airlines, retailers, brands and technology providers, BUD helped drive incremental sales for all players. This serves as a blueprint for growing ancillary income for all, as opposed to competing with each other for the passengers' wallets.
Synopsis: A discussion on airport innovation and retail department collaboration – inspiring retail ideas
Maurice Jenkins
division director, information systems
Miami Dade Aviation Department
USA
Synopsis: As significant centers of economic activity in every major community around the world, modern airports are also hubs of mass-scale digital activity. From information collection, processing and dissemination, to e-commerce, predictive analytics and complex information processing, an airport's digital sibling is more than just a twin. This session brings together world airport tech leaders to discuss many issues related to today's digital reality. What does the airport’s digital doppelgänger really look like? How do airports develop their digital alter egos? How will the future airport digital ecosystem work? The speakers will also look at real industry-level programs aimed at creating the foundations of the airport digital revolution.
Nick Jensen
director, asset management
Edmonton International Airport
CANADA
Synopsis: Airports help regional economies extend their reach and often face many of the same challenges that local governments do. They have a portfolio of diverse infrastructure that supports a variety of services to customers in a challenging, dynamic environment. Edmonton International Airport has implemented an asset management program that began with the successful implementation of a computerized maintenance management system to better understand the cost of service. The airport has recently also established an asset management strategy and a systematic approach that employs risk, strategic, and service priority for investment planning. The program was nationally recognized at PEMAC’s 2019 annual convention.
Tarald Johansen
director safety, security, contingency and quality
Avinor
NORWAY
Synopsis: Due to global, European and Norwegian threat assessments, Avinor has done some work on insider threat. Based on the threat picture, we made an airport-specific assessment identifying the risk of insider threat at our airports. We have arranged workshops together with the police, the police secret service, national security agency and representatives from all 43 airports. Together, we have identified vulnerabilities and addressed measures to mitigate the risk.
Daniel Jones
client director
Atkins
UK
Synopsis: Join the presentation as we share lessons learned from the development of a groundbreaking site-wide sustainable and innovative thermal strategy at Heathrow. The project is part of Heathrow’s Expansion Project, to enable Heathrow to meet its zero-carbon 2050 target. The strategy sets out Heathrow’s heating and cooling journey to zero carbon in 2050, and uses highly efficient and environmentally friendly heat pumps to simultaneously provide heating and cooling, inter-seasonal thermal storage to increase efficiency, reduce water consumption and rationalize equipment sizes and local water sources for additional thermal extraction.
Joshua Jones
architect
Weston Williamson + Partners
UK
Synopsis: The presentation will offer a technological but humanized perspective on how airports can respond spatially to the demands of an aging population and in particular to passengers with dementia. It will explore beyond how education can change perception and training can influence conduct, to how the built environment can provide an inclusive design solution. This will lead to increased accessibility and confidence for independent air travel in an otherwise challenging environment. The session will conclude with an architectural design study, exploring how people-centered design can solve tangible problems, creating a modular sensory space that responds to the needs of inherent flexibility while recognizing that space is at a premium in airports today.
Nicola Jones
colleague travel strategy lead
Heathrow Airport
UK
Synopsis: London Heathrow Airport’s expansion program is dependent on the achievement of a number of targets set out in the UK Government’s Airports National Policy Statement. One of these targets is a 25% reduction in colleague car trips by 2030 and a 50% reduction by 2040. At the heart of hitting these targets will be successful employee engagement. Our vision is to create a seismic shift in commuting behavior, eradicating single-occupancy car journeys and encouraging greater use of public transport, by creating a data-led campaign that demystifies, educates and inspires the 76,000 staff working at Heathrow Airport across over 400 organizations.
Jee-Hwa Jung
deputy director
Incheon International Airport Corporation
KOREA
Synopsis: The presentation will detail the operational status of Incheon International Airport's operation systems, specifically the conversion of the large-scale information linkage system at the 3rd stage of the airport's construction project.
Laurent Kaddouch
project manager
Groupe ADP
FRANCE
Synopsis: Groupe ADP, as an airport operator, has deployed more than 1,000 video cameras covering the apron area over the last few decades. In a context where technologies based on AI are emerging and maturing, the use of cameras can be enhanced to a higher level. Meeting all the conditions, ADP has taken the opportunity to combine AI and video cameras to improve the turnaround process with the objectives of automating turnaround milestones detection, improving safety, enhancing predictability, and increasing performance. The presentation will offer an overview of the proof of concept ongoing in Groupe ADP.
Atsuro Kaneko
staff
Narita International Airport Corporation
JAPAN
Synopsis: Since its opening in 1978, Narita Airport has evolved not only as an airport, but also as one of the best commercial spaces in Japan. Narita Airport has been focusing on expanding its sales by introducing popular brand stores and restaurants, and aims to strengthen the retailing strategy even further. The presentation will discuss the rising revenues at Narita Airport, the newly opened stores and the future vision of the commercial space.
Heather Karch
architecture manager
Port of Seattle
USA
Synopsis: This session will focus on integrating asset management with terminal design standards using Seattle Airport as an example. Seattle Airport has recently developed an innovative strategy document that brands design vision, articulates clear design guidelines and establishes design standards for terminal development. An asset management program is now being developed by the airport to integrate with and complement the standards. Creative terminal aesthetics alone are not enough for maintaining ongoing terminal performance, optimizing costs or even winning prestigious recognition like SKYTRAX awards. This session will show how to integrate design brand with asset management best practices.
Mamika Katagiri
assistant
Narita International Airport Corporation
JAPAN
Synopsis: No two disasters are the same, and their condition changes every moment. That’s why we have to prepare and be ready for any crisis situation. We will explain the recent case where we were able to carry out a better airport operation by examining the problems arising from the previous disaster response experience and taking countermeasures. Due to the impact of Typhoon Faxai in September 2019, a large number of passengers were stranded at the airport. This presentation will share Narita Airport’s countermeasures for Typhoon Hagibis, which landed in Japan just a month after Typhoon Faxai.
Noriaki Kataoka
assistant manager
Narita International Airport Corporation
JAPAN
Synopsis: At Narita Airport, the number of passengers has increased in recent years due to rising demand for visits to Japan. This trend is expected to continue, but expansion of terminal facilities is difficult to achieve in the short term. Therefore, Narita Airport is promoting fast travel to optimize the use of its existing facilities. It is proceeding with the introduction of boarding procedures (OneID) using biometric authentication technology. The presenter will outline the initiatives and issues such as privacy measures that have been encountered along the way.
Yusuke Kato
senior manager
Narita International Airport Corporation
JAPAN
Synopsis: Terminal 3 is the dedicated LCC terminal at Narita Airport, which opened in 2015 with a capacity of 7.5 million passengers a year. Steady growth in LCC in Japan caused severe congestion in T3. We decided to expand the terminal to double the capacity and enhance the passenger experience. First, we segregated the departure and arrival flows by extending the terminal to have an arrival lobby. The access walkway from Terminal 2 will be replaced by a wider and safer corridor and the distance between these two terminals will be reduced. Passenger experience will be dramatically improved by introducing a hold baggage screening system, self-bag-drop equipment and smart security.
Sarah Kelly
automation manager
International Airlines Group
UK
Synopsis: There has been a huge focus on digitizing the customer journey: booking, airport and onboard experiences. This has changed the way airlines interact with passengers, but what about the parts of our operation customers don’t see? Technology breakthroughs such as drones, robotics, autonomous vehicles and AI are changing how people and technology interact in society and industry, but airport baggage, ramp and logistics have remained largely unchanged for years, providing a great opportunity for automation and innovation. The presenter will talk about how emerging technologies can be applied, revolutionizing the way airports, airlines and ground handlers operate in the future.
Mary Kerins
head of health, safety, sustainability and environment
daa
IRELAND
Synopsis: The presentation will involve an outline of daa’s sustainability strategy and progress to date against key targets. It will include a discussion of some areas where there may be tension between the implementation of sustainability initiatives and other key business objectives. Measures to address this can include developing a focused communications plan to familiarize different business units with the areas where sustainability has direct relevance for, and impact on, their activities. Other priorities may arise and undermine efforts to successfully implement such initiatives, and the organization has to adapt to ensure that sustainability remains an organizational priority. Ensuring targets are 'owned' by the business units rather than by the 'sustainability department' is important in order to embed the principles of sustainability for the longer term.
Suresh Khadakbhavi
general manager Innovation Lab
Bial
INDIA
Synopsis: Digital technology and Innovation have the potential to transform air travel. The airport business, which until now has been a predominantly bricks-and-mortar business, is now looking at digital intervention in all aspects of operations, maintenance, commercial and the passenger journey. Creating an API ecosystem and a shared economy. Data-driven insights have the potential to make the journey of the air traveler more meaningful and memorable. Efficiencies can be enhanced in passenger processing using a biometric boarding system and other technologies for smart security. Airside operations and airport asset management (fixed and mobile) can be transformed with the use of IoT devices and analytics.
Jabulani Khambule
general manager commercial
Airports Company South Africa
SOUTH AFRICA
Synopsis: Our organization is large state-owned African airport management operator, with three international and six domestic airports in Africa and stakes in Asia and South America. The organization was faced with a decrease in total revenue, which introduced pressure to strengthen non-aeronautical revenue (NAR). In response to this challenge, the entity embarked on a transformation journey to define and implement a refined operating model that would underpin and enhance NAR ambitions for a six-year horizon while executing revenue-generating initiatives in parallel. This presentation outlines the journey and key lessons learned in the context of a unique African environment.
Irra Ariella Khi
co-founder and chief executive officer
Zamna (formerly known as VChain Technology)
UK
Synopsis: Governments are increasingly demanding that passenger API should be accurate, and fining airlines when it is not. Furthermore, the growth of electronic travel authorizations (and e-visas) means that airlines will need to be sure that passengers have the required ETA before they board. Zamna’s API verification technology has been checking the accuracy of passenger-supplied API provided to several of the world’s leading airlines. This presentation will examine how good that API data is and what kinds of mistakes are being made by passengers and airline staff – and their impact on operations before and after the increase in ETAs.
David Kipp
VP technology services
Burns Engineering
USA
Synopsis: Like all airports, LAX is embarked on a wide-ranging digital and physical transformation, rebuilding and reinvigorating itself while continuing to serve nearly 90 million passengers every year. Data privacy and information security are at the heart of every project and on the mind of every airport executive. Los Angeles World Airports is at the forefront of cyber defense and is implementing a comprehensive program to deter and respond to cyber threats. This presentation will focus on identification of the myriad digital threats and how to combat/recover from attacks.
Alex Kirkwood
partner
Weston Williamson + Partners
UK
Synopsis: Passenger numbers at East Midlands Airport (EMA) are forecast to increase from 5 to 10 MAP over the next 20 years, but current reliance on road connectivity places a severe constraint on expansion plans. Our vision proposal for a rail link service to the airport will enable EMA to grow while addressing key environmental challenges. It connects the airport to the cities of Derby, Nottingham, Leicester and HS2 East Midlands Hub and utilizes existing spare capacity in Network Rail infrastructure. We explore the wider economic drivers and opportunities for regional growth facilitated through investment in transport infrastructure and transport-oriented development.
Ferenc Kis
head of environment
Budapest Airport
HUNGARY
Synopsis: The presentation will discuss airport development after becoming the first carbon-neutral airport in CEE: initiatives toward net-zero; learning from others; designing and turning sustainability-related programs and specialized solutions into practice.
Julian Klaassen
environmental engineer
Hamburg Airport
GERMANY
Synopsis: The idea to move the fleet to alternative drive systems started in 2013. To date, 73% of the fleet's vehicles have been successfully exchanged. The environmental sustainability of the ground support will be significantly improved through the mobility concept 2020. The overarching goal of the concept is to reduce overall CO2 emissions (and other air pollutants) at the airport. Now the concept for 2025 will be written.
Kathleen Klein
director of education and research
Fun and Function
USA
Synopsis: Traveler anxiety may lead to reduced or eliminated air travel, tense interactions with airport staff, and travel disruptions. Research indicates that approximately 40% of the population reports a fear of flying, with 2.5% avoiding flying. A traveler’s anxiety is impacted by the physical environment as well as interactions with others. Sensory aspects of the environment are known to increase or reduce anxiety. Likewise, interactions with others, including staff, may increase or decrease traveler anxiety. Research indicates that staff training, environmental design and the availability of anxiety-reducing options may reduce anxiety experienced by travelers and increase travel opportunities.
Rolf Klitscher
project director Cluster B
Fraport Greece
GREECE
Synopsis: In 2016 Fraport Greece was awarded the concession contract to develop and operate 14 airports in Greece. In addition to the challenge of setting up the entire company from scratch, the concession contract requires the design, application for construction permits, contract negotiations and the construction to be finalized for all 14 airports in parallel within 20 months for refurbishments and within 48 months for expansion and new construction. The challenges related to the parallel development of the landside, terminal and airside facilities will be shown within this presentation. The presentation will end with a short animation of the new façade in Mykonos.
Sascha Koenig
vice president infrastructure terminals
Fraport AG
GERMANY
Synopsis: As part of the expansion program at Frankfurt Airport, Fraport is currently constructing Pier G, which will provide capacity for approximately 4-5 million passengers in the first phase. The new pier is part of the all-new Terminal 3 and is intended to be used mainly by low-cost and leisure carriers. The presentation will introduce the operational concept of Pier G and how it accommodates the requirements of highly efficient airline operations. It will also focus on the operational readiness and airport transfer (ORAT) program for Pier G.
Fong Kok Wai
advisor, Changi East
Changi Airport Group (Singapore) Pte Ltd
SINGAPORE
Synopsis: A global panel of seasoned industry experts will share frank and candid perspectives on asset management best practices for airport terminals. Practices that work at one airport or region may not work at another for a variety of reasons. This panel will explore common and differing practices, along with the underlying reasons. The panel representatives are from airports in Atlanta, Dublin, New York, Singapore and Toronto. Discussion topics include enterprise asset management systems, asset inventory, condition assessments, digital and data management, maintenance policies and practices, levels of service, and CIP and annual O&M funding procedures.
Heikki Koski
chief digital officer
Finavia
FINLAND
Synopsis: The most extensive expansion project in the history of Helsinki Airport is underway. Finavia’s giant investment program allows the airport to serve 30 million passengers annually. The expansion program includes an increase in terminal capacity to accommodate future growth. Successful discussion on terminal capacity between airport and airlines requires a simulation approach to discuss various terminal design layouts and what-if scenarios on different allocation strategies. The presentation will show how NACO and Finavia conducted terminal simulations for various scenarios to showcase the terminal capacity, which facilitated seamless discussion between Finavia and the airlines at Helsinki.
Nick Koudas
CEO
Aislelabs
CANADA
Synopsis: Retail operations is among the fastest-growing revenue sources at airports. Therefore it needs to be managed carefully. We will discuss innovative approaches we have been employing at Gatwick Airport for this task. Obtaining a detailed understanding of the way passengers shop inside terminals is a key component of our approach. Using technology to quantify behavioral characteristics of passengers and to segment passengers by their behavior makes your infrastructure intelligent and gives the airport operator and your concessionaires actionable insight to help grow your non-aero revenue.
Holger Kraft
vice president corporate security
Flughafen München GmbH
GERMANY
Synopsis: Drones are in the air. What do aviation professionals need to know about the threats and opportunities of UAS? This session highlights experts in counter-drone policy and technology.
Evgenii Krasikov
director of strategic communications
Airports of Regions
RUSSIA
Synopsis: What does superb passenger experience look like today? How can an airport excel when great architecture, smart interior design and seamless service are practically taken for granted? The presentation will demonstrate how the local history and cultural uniqueness of a region can be captured to set up an enhanced, interactive, permanent exhibition. Using the recent examples of two Russian airports, it will explain how the names assigned to the airports were designed to create a narrative that is both enlightening and entertaining. We will look at cultural projects as stress busters and a tools for greater engagement.
Martin Kučera
executive director airport operations
Prague Airport
CZECH REPUBLIC
Synopsis: In the last couple of years, Prague Airport has gone through huge traffic growth and has faced many challenges to react to the increasing operational demands while retaining the high passenger experience and punctuality. This paper will show a package of projects with the goal of increasing capacity and operational efficiency at the airport, which allows the increasing traffic demand on existing infrastructure to be accommodated. This capacity and efficiency increase is not driven just by construction activities (e.g. additional check-in counters, larger security or border control, apron reconfiguration), but also by optimization of planning and implementation of self-service technologies.
Beatriz Lagnier Gil Ferreira
airport planner
RIOgaleão Airport
BRAZIL
Synopsis: Rio de Janeiro has two major airports: Galeão - Rio de Janeiro International Airport (GIG) and Santos Dumont (SDU). In September 2019, SDU closed its main runway for refurbishment for 30 days and 90% of SDU flights were transferred to GIG, contributing to a 110% increase in domestic traffic overnight. The confirmation of the SDU closure came only 40 days prior and GIG had to rapidly plan several interventions to withstand the additional demand. This presentation will show GIG’s action plan to maximize airport throughput and ensure passenger experience, and the main issues and successes regarding operational performance.
Allen Lainez
airports training and service excellence director
Copa Airlines
PANAMA
Synopsis: During this presentation the audience will learn the following with reference to generating accountability and ownership and assuring a successful adoption. Listening to the customer's voice, involving technology and innovation to deploy a new project, developing a winning training plan beyond the classroom, engaging users in developing an assertive communications plan, and developing and sharing a plan to be sustainable.
Michel Landelle
senior manager airside operations, services and safety
Groupe ADP
FRANCE
Synopsis: Running operations on an airport with a single runway when you are used to having a total of three is definitely always a challenge! Orly Airport has experienced huge upgrading works on its runways throughout summer and autumn 2019. These included the demolition and reconstruction of the full pavement structure of the main runway and part of the cross runway, and structural reinforcement of a runway bridge over highway. The upgrade decision was made after several studies and discussions with all partners (airlines, civil aviation, local residents) to achieve a unique and outstanding operation. This presentation will cover the reconstruction project's process steps and strategy.
Pierre Lanthier
director - IT strategy, innovation and business transformation
Greater Toronto Airports Authority
CANADA
Synopsis: Across airports, there are always innovation opportunities that can be found in common daily challenges faced by passengers and various airport stakeholders. What is needed is a different lens to look at common challenges and identify innovative solutions to address these. The technology innovation program at Toronto Pearson is focused on driving such innovations by leveraging the potential of AI, IoT, analytics, blockchain, BIM and RPA. The presentation covers the innovation opportunities found across business units that are not unique to Toronto Pearson and which can be tapped into by other airports as well.
Roee Laufer
division head, cybersecurity
Israel Airports Authority
ISRAEL
Synopsis: The civil aviation sector is an interconnected, global industry with many stakeholders. Cyber intelligence is a crucial building block in today's attempts to defend against cyber-related threats. The presentation will explore how intel is produced, screened and used in a mature cyber program.
Cédric Laurier
chief technical officer
Gatwick Airport
UK
Synopsis: Gatwick's ambitious capital investment plan and transformation continue apace. The airport is committed to exploring how to grow sustainably, while supporting the local and national economy, improving facilities and continuing to transform services for its passengers. The presentation will discuss the ongoing transformation of the airport and what the future holds for London's second-largest airport.
Sebastien Lavina
airport operations expert
Airbus
FRANCE
Synopsis: Airbus will offer its views on the future of airport operations. Concepts and studies will be highlighted, aimed at describing the airport of the future and its interactions with current or future aircraft models. The focus will also be on innovative solutions for more environmentally friendly operations, ramp-wise and up to aircraft design. The objective will be to share views with peers and experts and engage in discussions about what the future will look like and how it could drastically change the way airport operations are organized. We will be able to compare proposals and plan for further exchanges about these current and upcoming challenges.
Huntley Lawrence
director, aviation department
Port Authority of New York & New Jersey
USA
Synopsis: We are developing a masterplan for JFK International Airport’s redevelopment. This panel discussion will highlight what makes a world-class airport that goes beyond amenity, and how JFK’s masterplan celebrates the essential qualities of New York City to ensure a memorable passenger journey. Huntley Lawrence will discuss the Port Authority’s ambitions for the airport and how this was developed, Mott will discuss the Port Authority’s ambitions and its integral work on governance, and Grimshaw will offer a perspective on design excellence.
Gaël Le Bris
senior aviation planner and technical principal
WSP
USA
Synopsis: The Future of Airports is a research initiative of the Airport Think Tank of ENAC Alumni. The project involved a diverse taskforce of over 20 aviation thought leaders. This panel, along with the research team, explored various prospective topics on the long-term future of the airport industry. They considered the future trends and potential disruptive changes, the emerging transformational innovations, their impact on practices and challenges for air transportation, and the needs in research, education and policies for anticipating and facilitating these changes.
Elisabeth Le Masson
delegate for economic development and job creation
Groupe ADP
FRANCE
Synopsis: The companies of the airport area have difficulty recruiting employees trained in the basic skills required for working in an international, customer-focused and increasingly digitized environment. Employees have to adapt to organizational and technological changes. Paradoxically, the training organizations in the airport area often face not fully booked training sessions. In addition, some students stop the training session before the end or struggle with traditional learning methods. The Learning Lab will be an ecosystem of experimentation and innovation on new forms of work and collaborative learning at the heart of CDG Airport.
Elizabeth Leavitt
senior director - engineering, environment and sustainability
Port of Seattle
USA
Synopsis: The presentation will review the key strategic areas the Port of Seattle is advancing to reduce greenhouse gas emissions, improve climate resiliency and return economic benefits to near-port communities.
Renée Lebel
director, customer experience
Aéroport International Montréal-Trudeau
CANADA
Synopsis: The airport therapy dog program study is a first of its kind. The study is divided into three areas: program design, customer experience and communication, and feedback program. The panel will include highlights from the study, customer experience innovation, and LAX and YUL airports as a case studies.
Jung-Hun Lee
deputy director
Incheon International Airport Corporation
KOREA
Synopsis: The presentation will detail the operational status of Incheon International Airport's operation systems, specifically the conversion of the large-scale information linkage system at the 3rd stage of the airport's construction project.
Sanghui Lee
manager
Incheon International Airport Corporation
KOREA
Synopsis: The presentation will give some ideas about what roles airports should play in dealing with radical changes in industries that have used airports as nodes in the entire supply chain. With the development of IT technology and changes in consumer trends, the characteristics of products have changed. This means the supply chain should follow suit. What should airports consider and prepare for to meet the needs of the evolving supply chain as a node? The speaker will share ideas based on three practical experiences and projects that she has been involved in. They mainly relate to redesigning the supply chain and creating a new marketplace at airports.
Yun-Ju Lee
senior specialist (in-house counsel)
Taiwan Taoyuan International Airport
TAIWAN
Synopsis: This presentation will share the experience, concept and strategy of the previous administration, bringing out the current status of the formulations for commercial models by introducing a specialized business service for non-government enterprises. This has led to the airport service becoming more innovative and diverse. In addition, it has not only lowered the airport's costs but also increased the overall operational efficiency.
Heather Leide
director, airport development
Metropolitan Airports Commission
USA
Synopsis: Minneapolis-St Paul International Airport (MSP) is designing a new terminal without relocating. With only a 15ft expansion and a new parking ramp, they are undergoing a US$1bn program renovation and expansion, reinventing the entire facility. During construction, MSP has hosted some of the largest events: the SuperBowl, Final Four and PGA Tournaments, utilizing both the design team and a large volunteer staff to make this project proceed efficiently. The MSP director of airport development and the Michaud Cooley Erickson MEP principal will present the unique collaboration that made this all happen, and will enlighten the audience with best practices learned.
Synopsis: A CRDF operates as a pass-through dock for airport terminal receivables. CRDFs are best located on airport grounds with public delivery docks, internal receiving, a screening area and a secured area with outbound docks and trucks. Airports utilize CRDCs to improve concessions delivery logistics as well as enhance security. Minneapolis-St. Paul International Airport (MSP) implemented a contracted managed loading dock program in 2005. This facility outgrew its location and MSP recently opened a new CRDF. MSP’s internal analysis and experience can serve as a template to help airports decide: Is a CRDF right for our airport?
Jerrel Leung
chief architect
ubiZense Ltd
HONG KONG
Synopsis: With the Internet of Things (IoT) driving an interconnected future forward at breakneck speed, Hong Kong International Airport (HKIA) has been working to create even smarter processes. One of the latest innovations is the IoT-augmented airfield service system, or AS2 – a cloud-based service-oriented system that lends visibility to real-time operations through descriptive and predictive AI-enabled analytics. Among its many potentials, the AS2 Phase 1 enables the ramp handling operators to better manage arrival baggage delivery with a multidimensional dashboard service supported by on-demand analytics, which matches estimated flight arrival data with equipment readiness as revealed by IoT.
Larry Leung
director
Experience The Skies
CANADA
Synopsis: The airport therapy dog program study is a first of its kind. The study is divided into three areas: program design, customer experience and communication, and feedback program. The panel will include highlights from the study, customer experience innovation, and LAX and YUL airports as a case studies.
Gilles Lévêque
group CIO
Groupe ADP
FRANCE
Synopsis: As significant centers of economic activity in every major community around the world, modern airports are also hubs of mass-scale digital activity. From information collection, processing and dissemination, to e-commerce, predictive analytics and complex information processing, an airport's digital sibling is more than just a twin. This session brings together world airport tech leaders to discuss many issues related to today's digital reality. What does the airport’s digital doppelgänger really look like? How do airports develop their digital alter egos? How will the future airport digital ecosystem work? The speakers will also look at real industry-level programs aimed at creating the foundations of the airport digital revolution.
Qian Li
principal engineer
Cundall
UK
Synopsis: Cundall will present the Carbon Assessment Tool and construction materials database developed for Hong Kong, to access the performance of building and infrastructure projects. With demand growing for net-zero carbon development, this tool aims to drive low-carbon design at the design stage with the ability to compare options and encourage the specification of low-carbon materials to capture carbon savings. Within the tool, an industry benchmarking system has been developed to measure performance and drive change. This presentation will explain how the tool was developed and how it can be used to reduce the upfront carbon in development.
Shanshan Li
regional manager, corporate real estate, China
Delta Air Lines
CHINA
Synopsis: The PVG South Satellite, which opened at Shanghai Pudong International Airport in September 2019, is the largest and most complex of its kind in the world. This 100-gate, 670,000 square meter concourse provides immense operational flexibility despite its complex passenger flow and segregation requirements. There were unique challenges, including the requirement for swing gates, the need for segregated domestic/international and arriving/departing passenger flows on a common APM platform, and a large number of gates required within an acceptable walking distance. The story will be presented by a key airline stakeholder and the project's design architect.
Hoe Boon Lim
manager, innovation and process enhancement
Changi Airport Group (Singapore) Pte Ltd
SINGAPORE
Synopsis: Currently, PBB operators at Changi Airport perform manual pre-arrival operation checks on PBBs, and are trained to operate them using actual PBB and mock-up fuselage. Such training and manual checks pose challenges in an operational environment and produce inconsistencies in the checks. Through automation and innovation, PBBs can now be checked and operated in a consistent manner. Changi Airport is working on the automation of pre-arrival PBB checks to further reduce potential human errors. We are also exploring the use of a PBB training simulator to improve operator proficiency and productivity, enhance docking safety and efficiency, and provide consistency in training.
Jason Lim
identity management capability manager
Transportation Security Administration
USA
Synopsis: With rising air travel volumes, evolving security threats and operational constraints, TSA must continue to adopt innovative technologies to enhance security and efficiency, while improving the passenger experience. The use of biometrics will modernize traveler identity verification and improve aviation security against the threat from bad actors. This session will cover TSA’s approach to identity management as it relates to physical and digital identities. It will also focus on TSA’s latest plans for biometric technology deployments at TSA checkpoints to provide modern, intuitive self-service solutions that reduce the reliance on manual and paper-based authentication.
Frank Lin
managing director, Taiwan
WSP
TAIWAN
Synopsis: Taiwan Taoyuan International Airport (TIA) introduced its ACDM system two years ago. However, it is very difficult to get the actual in-block and off-block time from ground handling. The challenge lies in getting the ground handling team to change their behavior in regard to how they do their daily work. TIA started thinking about how to introduce new IoT technology to obtain the actual in-block and off-block time to further improve the ACDM accuracy without changing ground handling working behaviors. This case study demonstrates the successful design of the new IoT system.
Marek Litwin
director planning and strategy
Solidarity Transport Hub Poland
POLAND
Synopsis: Solidarity Transport Hub is a greenfield airport project in the heart of Europe. With an initial capacity of 45 million ppa, two runways, an airport city and full intermodal connectivity, it has an ambition to be a game-changer when it comes to travel experience. So, what is the basis of the claims that it will "rank among the world's top 10 airports", offer "the lowest possible costs of construction and operation" and "redesign the airport experience"? The speakers, in a verbal duel, will present the concept of a new airport and provide insight into the processes that shape it.
Bruno Mario Lochbrunner
mobility entrepreneur
SBB AG
SWITZERLAND
Synopsis: The mobility of the future is on our doorstep and SBB AG want to contribute to shaping this future. This is why the New Mobility Services unit was launched in 2019 with the aim of rethinking and redefining mobility on the road, in the air and on water. This applies to the whole of Switzerland, as a model for the rest of the world. The mobility hub will be an important pivotal point in this future. SBB has taken on the task of further developing this hub and designing its mobility areas (for example parking areas).
Alexis Long
chief innovation officer
Transportation Security Administration
USA
Synopsis: This informational briefing discusses innovation at TSA, the Innovation Task Force (ITF) mission and vision, and current and future solicitation methods. Attendees will be introduced to ITF as a thought leader in innovation/aviation security and will leave energized and excited about how the government is facilitating public-private partnerships and how they themselves can transform aviation security.
Pablo Lopez-Loeches
innovation project manager
AENA
SPAIN
Synopsis: Nowadays, drones are a clear hot topic. This presentation will deal with the different uses of drones in a controlled way within airports, enabling many tasks to be optimized and made more efficient. This implies operating drones inside controlled airspace, coordinated with regular air traffic, in accordance with current legislation. As an airport management company, in Aena we have used drones for calibration of visual aids and air navigation equipment, FOD detection, obstacle measurement and pavement revision – and we have planned other useful features for the airport field.
James Lord
engineering/delivery director
Manchester Airport Group (MAG)
UK
Synopsis: Manchester Airport Group is investing £1.2bn to transform Manchester Airport into a world-class operation with significant enhancements to current facilities and major improvements to customer experience. The transformation will see Terminal 2 more than double in size through a terminal extension, new airfield piers, baggage halls and a short-stay car park as well as airfield efficiencies to maximize the potential of Manchester’s two runways. The presentation will focus on how the combined client and consultant team steered the design while overcoming considerable program and operational constraints.
Sean Loughran
long-range planning manager
Port of Portland
USA
Synopsis: Members of the ACI-NA Operations and Technical Affairs Committee – Planning and Development Working Group recently completed a terminal planning white paper titled Key Terminal Planning Considerations for the Next Decade. This session explores the most important terminal planning trends airport executives should be planning for as we approach the 2020s. It will clearly state these initiatives and explain their impact on airports generically. Then, the long-range planning manager from Portland International Airport will explain how his airport is planning for these initiatives, and showcase some of the projects his team is implementing to be prepared.
André Lovatt
general manager airport development and delivery
Auckland International Airport Limited
NEW ZEALAND
Synopsis: The Terminal Development Program forms a central part of a NZ$4bn+ capital program at Auckland International Airport. It includes a new international arrivals facility, landside redevelopment and a new domestic jet facility – supporting a near doubling of capacity and continued improvement in customer experience. This presentation will give an overview of the terminal development program, the different approaches being adopted to deliver the individual facilities, and the way that an agile-like approach has been used in prioritizing the capital solution and development of options.
Patrick Magnotta
assistant manager, airport planning and environment
Federal Aviation Administration (FAA)
USA
Synopsis: The airport industry continually refines the intersection of airport planning and environmental impact analysis. Should these distinct yet complimentary processes run concurrently? Sequentially? Or something in-between? Recent laws and executive orders in the USA have prompted nationwide reviews of the intersection of these two processes, with the aim of making the environmental review process more efficient and accountable. In this session, we will discuss these changes, and draw parallels between one country's recent experience and the global, thematic challenges environmental practitioners face when conducting environmental impact analyses for proposed airport development.
Javed Malik
group chief operations officer
Air Asia
MALAYSIA
Synopsis: Digital identity passenger systems are reshaping and transforming the global travel ecosystem by providing seamless experiences through travel hubs. With single digital identification, passengers are easily recognized by service providers at the departing and arriving airports, thereby eliminating repetitive clearance processes. Ultimately, it will provide a seamless pre-cleared travel experience in nearly every travel scenario. Technologies such as mobile ID, multi-border passenger identification, home-to-home passenger biometric authentication and non-stop, paperless airport clearance are leading this transformation by exploring the full capability and capacity of collaborative stakeholder digital networks for enhanced passenger clearance, flow efficiency, identity security and terminal capacity.
Amir Mann
architect
Mann-Shinar Architects & Planners
ISRAEL
Synopsis: Ramon International Airport is Israel's first civil airport built from scratch (greenfield), servicing the Red Sea resort city of Eilat and the surrounding region. Commissioned by the Israel Airport Authority, the project was handled from A to Z by the architects in their role as design managers, leading to significant achievements: completion within budget, significantly lower than similar projects in the world; on time with unusually tight schedules, leading over 45 consultant and planning teams; a completely new international airport, unified under one design – from masterplan to check-in counter, technologically cutting-edge, 'green' and environmentally friendly through creative site-specific solutions.
Hector Manubens
business development director
Ikusi
SPAIN
Synopsis: The presentation will discuss the transformation of Tocumen International airport data into business intelligence to improve and optimize airport processes, under a total airport management concept, allowing better operational management, coordination, control and monitoring of the services provided by the AOCC. The challenge was on managers, operators and airport planners to obtain information in a simplified, orderly and simple way about the status of the KPIs of the airport processes, to allow them to better understand the reality of the airport and, consequently, make the best decisions.
Manuel Manuel Chaufrein
CEO and founder
Avairx
FRANCE
Synopsis: Through an analysis of airport areas sustainable development goals, we will analyze how emerging transport systems and new mobilities represent new challenges and offer fantastic opportunities that airport managers may seize to support their growth and develop new business.
Ilias Maragakis
chief operating officer
Fraport Greece
GREECE
Synopsis: In 2016 Fraport Greece was awarded the concession contract to develop and operate 14 airports in Greece. In addition to the challenge of setting up the entire company from scratch, the concession contract requires the design, application for construction permits, contract negotiations and the construction to be finalized for all 14 airports in parallel within 20 months for refurbishments and within 48 months for expansion and new construction. The challenges related to the parallel development of the landside, terminal and airside facilities will be shown within this presentation. The presentation will end with a short animation of the new façade in Mykonos.
Jim Marriott
president
Marriott Consulting
CANADA
Synopsis: Aviation security occupies an uncomfortable position at the nexus of private life, civil society, commerce, government, terrorism, the past and the future. Although remarkable progress has been made in the 50 years of contemporary aviation security history, there is and will be much more to do in the always dynamic risk environment. This presentation will provide an informative exploration of important – and sometimes overlooked – lessons learned and pitfalls to be avoided, a vision for what the future of aviation security is likely to hold, and key challenges that decision makers will have to solve.
Andrew Marsh-Patrick
technical director
WSP
UK
Synopsis: WSP has been working with a number of regional airports on zero-carbon roadmaps for 2030. The co-presentation with Cardiff Airport will explore how to build renewable energy and low-carbon technology innovations into the airport masterplan. The importance of regional infrastructure for future zero-carbon airport operations, logistics and surface access will be highlighted. Practical examples will be given from the ACA program and from Cardiff Airport, which has recently updated its sustainability strategy.
Sergio Martins
director, ATM Latin America
Saab
BRAZIL
Synopsis: Worldwide, privatization is leading private entities to an obvious challenge: achieve best cost/benefit ratio, out of limited infrastructure. A-CDM discussions are flourishing everywhere. It is becoming evident that predictability is going to be the key to success. It is critical for airline/ground handler governance as they will be tasked with sharing accurate estimates with airside/airspace owners. As airlines' readiness times are dependent on ground handlers' performance, their predictability will be as good as that of ground handlers. So far, 'as soon as possible' has been as accurate as it could be, but stakeholders are now challenged to drastically improve predictability.
Ryan Marzullo
managing director – design and construction
New York City Airports Delta Air Lines
USA
Synopsis: In today’s rapidly transforming world, business leaders across industry have come to recognize that their continued success depends on their ability to evolve with the times. Until recently, they have focused primarily on effectively leveraging the power of new technologies to improve operations. But airports are increasingly recognizing that they face challenges that go well beyond technology when implementing major programs; they rely on a sophisticated ecosystem of people and systems to deliver a critical service.
Jonathan Massey
managing principal
Corgan
USA
Synopsis: The private infrastructure development industry has been searching for ways to expand its presence in the US market for many years. However, the formulas and approaches that work in other regulatory, commercial and cultural environments can prove challenging in the US market. As the US aviation market was originally pioneered by multiple short haul domestic air carriers rather than a single state-affiliated flag carrier, the airline community plays a much greater role in how the market develops. This discussion will focus on the nuances of the US market as seen from the eyes of the largest US domestic carrier.
Synopsis: The PVG South Satellite, which opened at Shanghai Pudong International Airport in September 2019, is the largest and most complex of its kind in the world. This 100-gate, 670,000 square meter concourse provides immense operational flexibility despite its complex passenger flow and segregation requirements. There were unique challenges, including the requirement for swing gates, the need for segregated domestic/international and arriving/departing passenger flows on a common APM platform, and a large number of gates required within an acceptable walking distance. The story will be presented by a key airline stakeholder and the project's design architect.
Lal Mathew
director, asset reliability and engineering performance
Dubai Airport
UNITED ARAB EMIRATES
Synopsis: Dubai Airport, operational since 1960, has a rich history of assets, augmented over many phases in the last 58 years to address capacity demands and modernization. With a capacity of 90 million+ today, Dubai Airport has a large asset base of mixed age and reliability profiles. Preparing for future investments based on well-informed inputs, ensuring optimum timing and maximum benefits, is critical to the continued success of the airport. Join the presentation to learn how a set of ‘asset investment planning decision support capabilities’ were developed to deliver on Dubai Airport's vision for the future.
Anke Matijssen
head of airports department
Deerns
NETHERLANDS
Synopsis: Lelystad Airport was selected to accommodate the increasing origin and destination traffic at Schiphol Airport. Lelystad Airport aspires to be recognized as an international showcase of a functional airport that is convenient for its passengers, maintaining strong links with the region, and an example of sustainability. The design team demonstrated the airport's level of sustainability by stating that it could be certified LEED Gold without additional measures. Lelystad Airport seized this opportunity, resulting in the airport being the first European passenger terminal with this certificate on its door. The presentation shows the design and the process to achieve LEED Gold certification.
Richard Matthews
aviation director
Arup
UK
Synopsis: We present a roadmap for airports to support the decarbonizing of aviation. Airports lie at the heart of the industry, as the physical infrastructure that brings airlines/aircraft operators, fuel suppliers and consumers together. This key role is under increased public and political scrutiny in light of the magnitude and impact of greenhouse gas emissions from aviation. We demonstrate the real-world feasibility of the roadmap by highlighting the real actions airports can take around better airspace management, encouraging airlines to use best-in-class aircraft, provision of sustainable aviation fuels and coordinated emissions offsetting.
Catherine Mayer
vice president
SITA
USA
Synopsis: As significant centers of economic activity in every major community around the world, modern airports are also hubs of mass-scale digital activity. From information collection, processing and dissemination, to e-commerce, predictive analytics and complex information processing, an airport's digital sibling is more than just a twin. This session brings together world airport tech leaders to discuss many issues related to today's digital reality. What does the airport’s digital doppelgänger really look like? How do airports develop their digital alter egos? How will the future airport digital ecosystem work? The speakers will also look at real industry-level programs aimed at creating the foundations of the airport digital revolution.
James McCluskie
deputy director planning, development and construction
New Orleans Aviation Board
USA
Synopsis: Other panelists to be announced.
Candace McGraw
chief executive officer
Cincinnati/Northern Kentucky International Airport
USA
Synopsis: Other panelists to be announced.
Jelmer Melissen
business development manager
Viggo
NETHERLANDS
Synopsis: Viggo is a privately-owned airport service provider at Eindhoven Airport and Lelystad Airport in the Netherlands. A strong growth rate at the beginning of the century required Viggo to shift from the traditional ground handling of legacy carriers and charters to being a broad airport service provider handling mainly low-cost carriers. The explosion in volume and complexity led to many organizational and operational changes. This case study focuses on Viggo's implementation of the continuous improvement methodology and how evidence-based management is achieved through the creation of data-driven decision making in both the operational execution and the improvement cycles.
Simone Mendonça
land side and customer service manager
Antonio Carlos Jobim Airport - RIOgaleão
BRAZIL
Synopsis: Improving the passenger experience is our daily goal. RIOgaleão Airport has won several awards for the quality of service provided to its users. But how to maintain the same quality of service during the realization of mega-events, which can double the number of passengers for a defined period of time? After experiencing several events with these characteristics – including the Olympic Games – RIOgaleão has developed expertise in these situations and has been an example in Brazil of how to operate during these periods with the same level of service.
Gary Merrow
vice president facilities
Atlanta Airlines Terminal Company
USA
Synopsis: Craig will share the innovative solution applied at Hartsfield-Jackson Atlanta International Airport to reduce risks at their Central Utility Plants. He will reveal the transformation with the move to conform with ISO 55001 and in-depth information about methods used to drive improvements within risk management for facilities maintenance. Gary will discuss lessons learned, including return on investment (ROI) strategies and a five-year roadmap for continuous improvement between AATC and outsourced partners. The presenters will provide their fresh perspective about planning for the airport's future success by delivering a positive ROI through risk management elements of ISO 55001.
Synopsis: A global panel of seasoned industry experts will share frank and candid perspectives on asset management best practices for airport terminals. Practices that work at one airport or region may not work at another for a variety of reasons. This panel will explore common and differing practices, along with the underlying reasons. The panel representatives are from airports in Atlanta, Dublin, New York, Singapore and Toronto. Discussion topics include enterprise asset management systems, asset inventory, condition assessments, digital and data management, maintenance policies and practices, levels of service, and CIP and annual O&M funding procedures.
Ioannis Metsovitis
SVP operations
Hamad International Airport
QATAR
Synopsis: Airport expansion plans to support the growth in airline demand and accommodate the preparations for mega-events.
Kym Meys
executive general manager planning and infrastructure
Adelaide Airport
AUSTRALIA
Synopsis: Adelaide Airport is consistently regarded as an exceptional benchmark for design, operation, and for the experience it creates for passengers and staff. People love visiting and moving through Adelaide Airport, but what are the ‘real’ reasons for this, and what might an evaluation of this airport teach us? This presentation delves into some key topics that explore why Adelaide Airport is a place people love, how this might influence business growth, and how the current transformation will build upon this.
Michele Miedico
head of planning, environment & compliance department
Naples International Airport
ITALY
Synopsis: Like the famous painting 'Ceci n’est pas une pipe' by René Magritte, we too may say that the new passenger terminal at Salerno Pontecagnano Airport is not only a passenger terminal: it is definitively something more! The new terminal is part of an innovative project that will bring a new dimension to the airport. The design of the terminal will apply innovative schemes, with a new sustainability vision. This means new investments, a new landscape, and a new cultural identity - in short: a new life.
Eric Miller
director
BNP Associates Inc
USA
Synopsis: The presentation will introduce a multifaceted simulation tool for the baggage handling system at Changi International Airport. It allows a range of users from planners to operation teams to understand how the baggage handling system copes with different flight load and schedule changes. This is all done in 30 minutes with graphs and tabular results for analysis.
Chris Mills
chief executive officer
Queensland Airports Limited
AUSTRALIA
Synopsis: The presentation will explain how current masterplanning and development activity is transforming Gold Coast Airport to meet growth needs, optimize customer experience and deliver shareholder value. The Gold Coast is an area where tourism is the number one industry, and the airport provides an important first and last impression. A significant development program is underway to meet these needs. In 2018 the city hosted the Commonwealth Games, which delivered a number of key lessons.
Julianna Moats
principal engineer
WSP
UK
Synopsis: The Green Way, a new rail link to Heathrow Airport, blends sustainable airport access with sustainable job and housing growth in the west of London, using new connectivity to spur transport-oriented development. This presentation will detail the design evolution, the public-private joint working practices, the political engagement requirements, and advice for other air-rail schemes to enhance business cases and political appeal.
Andras Mogyoro
legal officer
European Commission
BELGIUM
Synopsis: This presentation will outline the European Commission's current activities related to the rights of PRM. This will include the ongoing evaluation of Regulation (EC) 1107/2006 and the revision of the interpretative guidelines of the same regulation.
Eric Montplaisir
deputy director, passenger process evolution
Aéroports de Montréal
CANADA
Synopsis: Self-boarding gates have been used for about two decades in airports with mixed adoptions around the world. Biometrics integration is helping to make a business case for the deployment of these gates. Other areas of the airport are increasingly being equipped with automated gates: access to the security checkpoint, access to terminal shuttle trains, and access to international departure areas. Technology improvements in terms of unicity detection, reliability and costs make automated gates an appealing solution to improve efficiency and the customer experience.
Aura Moore
chief information officer
Los Angeles World Airports
USA
Synopsis: Like all airports, LAX is embarked on a wide-ranging digital and physical transformation, rebuilding and reinvigorating itself while continuing to serve nearly 90 million passengers every year. Data privacy and information security are at the heart of every project and on the mind of every airport executive. Los Angeles World Airports is at the forefront of cyber defense and is implementing a comprehensive program to deter and respond to cyber threats. This presentation will focus on identification of the myriad digital threats and how to combat/recover from attacks.