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June 15, 16, 17, 2022
Paris Expo Porte de Versailles, Paris, France
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PRODUCT PREVIEWS - WHAT TO SEE
Click VIEW PRESENTATION to view speaker's biographies, topics and when they're speaking.
Marja Aalto
senior specialist, aviation
Business Tampere Oy
FINLAND
Synopsis: It's difficult to get airlines to commit to flight operations in remote areas of Europe. When the market is closed, the location is far away and your region is unknown by airlines; when there are only a few airlines operating from your airport – is there a way to make you known to the world? This presentation showcases how a small region can take matters into its own hands and raise awareness of its existence. With successful marketing and development work, the Tampere region has gone from being a hidden and unknown place to a known opportunity for new companies.
What the audience will learn:
Joyce Abou Moussa
urban air mobility strategy, development and partnerships lead
Groupe ADP
FRANCE
Synopsis: While advanced air mobility (AAM) vehicle technology is advancing very rapidly, a number of challenges raised by this new form of mobility in terms of use, acceptability, regulations, technologies and industrialization are still to be addressed. In order to respond to these challenges, and better prepare for a pre-commercial showcase at the Paris 2024 Olympic Games, Groupe ADP and RATP Group launched the testing phase of the AAM Pontoise Airfield Sandbox in November 2021, to drive maturity forward.
What the audience will learn:
Vassilis Agouridas
head of EU public co-creation and ecosystem outreach
AIRBUS Urban Mobility
GERMANY
Synopsis: The emerging UAM/AAM ecosystem has been driven predominately by cross-industry technological advances and convergence. Societal acceptance is figuring nowadays as a major, if not the most dominant, challenge in the realisation of UAM services and their associated business cases, and thus, of market triggering and uptake. This presentation will discuss societal viewpoints with an emphasis on the emerging role of local authorities and their catalysing participation in co-creating sustainable and responsible integrated mobility services including UAM/AAM modal options.
What the audience will learn:
Aimen Ahmed Al Hosni
CEO
Oman Airports
OMAN
Synopsis: The panel will discuss the challenges and performance of airports in the region during/post-pandemic and how the region led global recovery, as well as the key trends affecting airport passenger terminal processing and growth, the impact of Covid-19 on operations, airport development plans, strategies employed to boost passenger confidence, new health requirements and ways to spur traffic activity.
What the audience will learn:
Cagri Aksoy
project and investments coordinating supervisor
Turkish Airlines
TURKEY
Synopsis: With the development of an all-new airport in Istanbul came the opportunity to plan and design a state-of-the-art operational campus for Turkish Airlines (THY) comprised of over 50 next-generation support facilities. The campus will total over 650,000 square meters (seven million square feet) and set a new standard in airline operational excellence. Our design is not only highly functional but also imparts a unified visual identity that thoughtfully applies the airline’s revamped global brand. Attendees will learn how we incorporated innovative technology and sustainable materials to develop a cohesive design representative of THY’s ambitious growth, corporate rebranding efforts and overall vision.
What the audience will learn:
Aziz Can Aksoyek
head of sales and business development
TAV Technologies
TURKEY
Synopsis: Working on the next generation airport management systems and how to apply cutting-edge technologies such as big data, machine learning, IoT and mobile technologies is crucial to increase operational efficiency in airport operations. To create ‘smart airports’ of the future, airport technology companies bring in new architectural models such as microservices, containers and most up to date approaches such as user experience (UX) and design thinking (DT).
What the audience will learn:
Mohamed Al Binfalah
chief executive officer
Bahrain Airport Company
BAHRAIN
Synopsis: Operations were transferred seamlessly to Bahrain International Airport’s (BIA) new passenger terminal on 28 January 2021, positioning BIA as the most modern boutique airport in the region. The move is part of the Airport Modernization Program (AMP), one of the most important national development projects in Bahrain’s history. Ahead of the transfer, Bahrain Airport Company and its partners successfully completed the National Operations Readiness and Airport Transfer (ORAT) program, paving the way for a smooth transition despite the challenges of COVID-19. The second phase of the AMP includes the launch of a new private aviation terminal that will enhance level of service provided to VIPs, business leaders, and private jet owners traveling through BIA. This phase also includes the launch of a fuel farm complex that will position Bahrain as a prominent and sophisticated aviation fuel services hub in the region.
What the audience will learn:
Synopsis: The panel will discuss the challenges and performance of airports in the region during/post-pandemic and how the region led global recovery, as well as the key trends affecting airport passenger terminal processing and growth, the impact of Covid-19 on operations, airport development plans, strategies employed to boost passenger confidence, new health requirements and ways to spur traffic activity.
What the audience will learn:
Mahmood Al Sediqqi
vice president, director information technology
Bahrain Airport Company
BAHRAIN
Synopsis: Bahrain International Airport (BIA) is equipped with state-of-the-art technology to enhance efficiency, improve security and meet passengers’ growing expectations for a more seamless airport experience. Advances in automation streamline some of the most time-consuming processes and procedures, reducing waiting times for passengers and giving them more control over their journeys. Bahrain Airport Company continues to invest in enhancing its ICT capabilities, enabling it to keep pace with the Kingdom’s digital transformation while supporting BIA’s ongoing development. Through the growing use of cloud-based solutions, Bahrain Airport Company has improved efficiency, security and scalability across the company.
What the audience will learn:
Asma Yahya Al-Dhakhri
senior manager security and facilitation
Oman Airports Management Company
OMAN
Synopsis: The presentation will focus on the importance of creating SeMS at the airport level to assure compliance to national and international requirements and setting a smooth security operation in collaboration with all stakeholders. I will discuss the oversight system that has to be created to assure compliance levels to the SeMS.
What the audience will learn:
Synopsis: The outcome of a security management system is the development of a positive security culture. ICAO introduced GASeP – the Global Aviation Security Plan – with the objective of enhancing the overall effectiveness of aviation security worldwide. The panel will share their experience and the benefits of SeMS programs.
What the audience will learn:
Mohammed Al-mowkley
CEO
Matarat Holding
SAUDI ARABIA
Synopsis: The panel will discuss the challenges and performance of airports in the region during/post-pandemic and how the region led global recovery, as well as the key trends affecting airport passenger terminal processing and growth, the impact of Covid-19 on operations, airport development plans, strategies employed to boost passenger confidence, new health requirements and ways to spur traffic activity.
What the audience will learn:
Marie-Eve Albertelli
senior project manager
Groupe ADP
FRANCE
Synopsis: The European Entry/Exit System (EES) to register entry and exit data for third-country nationals crossing the external borders of the Schengen area is expected to go live by October 1, 2022. The new regulation brings a major challenge in border crossing procedures as the capture of biometric data will be required at arrivals and departures for most third country nationals. To mitigate the impact, some border police and airports have taken this opportunity to implement smart borders, others a semi-manual process. For all, processing times, equipment financing and procurement and space allocation remain key issues in Covid times.
What the audience will learn:
Synopsis: The unraveling challenge faced by our industry is no loner how to arbitrate between security and facilitation, but how to successfully manage both. This panel will review the major pillars sustaining this objective, including the progress of biometric sensors, the biometric constraints of automated ID risk assessment, and the evolving state-of-the-art of large-scale smart border management.
What the audience will learn:
Sergi Alegre Calero
director general
ARC - Airport Regions Conference
BELGIUM
Mohammed Alshammari
ICT general manager
Riyadh Airport Company
SAUDI ARABIA
Synopsis: Despite the negative effect of the global pandemic on the aviation industry, since March 2020 there has been a spike in activity in some airports, focused on changing passenger journeys and optimizing costs as well as providing more flexible and efficient operations. In KSA, these projects align with Vision 2030. In this co-presentation with Riyadh Airport Company, we will talk about the digital transformation in the KSA capital’s airport and specific aspects of those projects that will be interesting for other airports.
What the audience will learn:
Axel Angeli
cybernetician
Logosworld Technology & Research GmbH
GERMANY
Synopsis: Digital twins are virtual worlds that give you the illusion of real life and solve the big challenge of coping with the exponentially growing complexity that is inherent in any real Industries 4.0. A flight simulator is a digital twin for a real aircraft. Digital twins allow architects to demonstrate the result of a design before money is spent on real concrete. Digital twins are enablers. Get a grip on their potential and hear how they work. Share our excitement and enter with us the era of evolution by design with digital twins.
What the audience will learn:
Jerry Angrave
customer and passenger experience director
Empathyce Customer Experience
UK
Filipe Apolinário
technical leader cybersecurity unit
INOV
PORTUGAL
Synopsis: Security of Air Transport Infrastructure of Europe (SATIE) aims to develop an interoperable toolkit that will help improve cyber-physical correlations, forensic investigations and dynamic impact assessment at airports. With a focus on airport baggage handling systems, project consortium members will together explain the approach, testing, simulations and tools used in the SATIE project to validate the efficiency and interoperability between existing systems and enhanced security solutions to ensure more efficient threat prevention, threat and anomaly detection, incident response and impact mitigation of cyber threats against airport baggage handling systems.
What the audience will learn:
Tamara Archuadze
director
United Airports of Georgia LLC
GEORGIA
Synopsis: Voted one of the 14 most beautiful airports in the world by Curbed in 2018, Kutaisi International Airport has rapidly grown from 300,000 passengers in 2015 to 2.5m passengers forecasted in 2022. United Airports of Georgia chose to create the recent large extension on the same values as the original design, focusing on the comfort of traveling, being a smart and versatile processor and creating a cultural destination. Emphasizing Georgian hospitality, the airport is much more than a gate to the country. The guest is central in every aspect of the airport’s experience, creating a different terminal experience.
What the audience will learn:
Edward Arkwright
deputy CEO
Groupe ADP
FRANCE
Synopsis: Climate change mitigation, air quality improvement and biodiversity preservation are challenges at the forefront of civil society expectations. Given this context, expectations are high for aircraft manufacturers, airlines and airports, among others. Action appears to be a prerequisite to maintain the license-to-grow and even license-to-operate of the sector. In this context, airports can play a significant role in promoting more sustainable aviation, given their ability to provide solutions that will not only reduce their own impact – by decarbonizing their energy production, for instance – but also help all third parties to limit their impact (airlines, ground handlers, passengers and employees).
What the audience will learn:
Steve Armitage
head of technology design and innovation
Heathrow Airport
UK
Synopsis: Following on from "The Conversation" in our Virtual Conference in January 2021,the common consensus was that Aviation needed to be sustainable and we needed to co-operate more. We'll look at examples of sustainable solutions and co-operations – and discuss what is needed for the future.
What the audience will learn:
Clare Armstrong
head of passenger services
London Luton Airport
UK
Synopsis: Following the creation of a new guest experience strategy pre-pandemic, we are on a transformation journey to deliver a great guest experience by setting the standard for our own staff and stakeholders.
What the audience will learn:
Juan Carlos Arteaga
vice president
HNTB Corporation
USA
Synopsis: Baggage handling systems (BHS) are critical to successful and efficient airport operations. The selection of proper BHS technology that will provide the most reliable, efficient and secure conveyance of bags is an absolute necessity. And ensuring that the design, construction, operations and maintenance will fully satisfy the airport’s needs must be carefully orchestrated. Orlando’s growth has dramatically exceeded forecasts. To meet demand, GOAA began a public procurement protocol in 2015 to select the design, construction and manufacturing team for an RFID (aka ICS) BHS system, which provides 100% tracking, eliminates international and domestic bag separation, minimizes jams and improves hygiene.
What the audience will learn:
Joeri Aulman
airport planner and project manager
NACO, a company of Royal HaskoningDHV
NETHERLANDS
Synopsis: In September 2018 Kansai Airport witnessed a total disruption of its operations leading to the closure of the airport for two weeks. This was not due to a health calamity such as Covid-19 but instead a severe climate event. Typhoon Jebi caused massive storm surges that allowed waves to over-top the island airport’s sea defenses, leading to flooding of the airport. In this presentation, lessons from the first responder team will be shared, as well as innovative approaches to building flood resilience for airports in the face of climate events.
What the audience will learn:
Geoffrey Ax
Americas aviation practice leader
Populous
USA
Synopsis: The fundamentals of airport placemaking have changed. Sure, meeting passengers’ basic needs is still crucial, but today’s travelers expect more. Their dollars demand it. They won’t pay for inauthentic experiences. They crave a taste of the city that lies just beyond landside, a glimpse of what it’s like to be a part of the hometown team. So maybe it’s time we stopped looking at them as passengers and started seeing them as fans. Airports should borrow qualities from the best stadiums and arenas that make them magnetic draws in the first place. Find out how, with two international case studies.
What the audience will learn:
Synopsis: The fundamentals of airport design have changed. Meeting passengers’ basic needs is no longer standard. Today’s travelers expect and deserve more. Their dollars demand it. They aren’t reminding themselves that the misery of construction will be worth it in 10 years – they want traveling to be an incredible experience now. How do you balance customer experience in the short term while pursuing long-term design plans? When spaces and experience are designed with empathy, airports can utilize smaller-scale projects and renovations to stay on time and on budget with their larger goals. Learn more through the Austin-Bergstrom International Airport case study.
What the audience will learn:
Hany Bakr
SVP aviation and maritime security
MedAire, an International SOS Company
USA
Synopsis: Hany will discuss the current and envisaged global dynamics and conflict zones and their impact on civil aviation, mobility and air travel. Overflying conflict zones and the constant change in the airspace risks and its influence on the aviation sector.
What the audience will learn:
Synopsis: Where is aviation today and how can we collaborate for recovery? How will the Russia-Ukraine conflict affect recovery and security? We will look at identifying the challenges and what can be done to overcome them, including the length of recovery, the impact on the security infrastructure and staffing, the development and cost of technology, revised routing and passenger demand. Is regulatory structure created for where the industry is now going or is it time for the industry to take the reins?
What the audience will learn:
Nazmiye Balta-Ozkan
associate professor in energy economics
Cranfield University
UK
Synopsis: The discussion will cover a strategy for a fast transition from carbon-based fuels to hydrogen. The basic premise is that the early development of capable aircraft will enable a more gradual conversion of airports into hydrogen hubs. Capable hydrogen aircraft will be able to cover much airspace on the basis of a very small number of refueling hubs, capitalizing on the concept of tankering, i.e. flying into an airport and taking off without refueling. A fleet of early hydrogen-fueled aircraft is proposed and it will be shown that it can cover a wide range of European routes comfortably with just two hypothetical hubs.
What the audience will learn:
Timothy Barnes
senior director, commercial services
Calgary International Airport
CANADA
Synopsis: As airports evolve from shopping malls serving passive consumers into destinations that serve the needs of tomorrow's travelers, innovation will come from technology investment, expansion of experiences and providing unique and memorable options. Millennials and Generation Z will soon be the dominant generations moving through our airports. We need to serve their needs and rethink the entire experience with them in mind.
What the audience will learn:
Stephen Barrett
partner
Rogers Stirk Harbour + Partners
UK
Synopsis: The new Aile Est, assembled with the precision of a Swiss Watch, heralds a new generation of piers. The building offers an unparalleled quality of passenger experience for arriving and departing passengers, a colorful journey that benefits from unparalleled views and proximity to the aircraft. Furthermore, this project aims to improve the reception of passengers on intercontinental flights by responding to the standard of a high-level sustainable building (with over 100 geothermal probes and 7,000 square meters of solar panels).
What the audience will learn:
Bala Baskaran
data engineering and platforms manager
Dublin Airport
IRELAND
Synopsis: This award-winning project is the result of research and innovation conducted by the Dublin City University in partnership with Dublin Airport and the DAA data and analytics teams. We are creating a real-time system using AI deep learning computer vision with a novel approach to detect individual passengers, anonymizing them and re-identifying them along their airport journey. We are addressing the challenges of the real-world airport environment utilizing the existing CCTV airport camera network, delivering passenger flow management and monitoring solutions. While the project is in the early stages, we have already identified many opportunities and challenges that we would like to share.
What the audience will learn:
Nick Batchelor
IT director
London Gatwick Airport
UK
Synopsis: Understanding passenger flow throughout airport facilities forms the basis for many operational and customer service decisions but most airports are not equipped to do this. With its goal of becoming the ‘passenger airport of choice’, London Gatwick has embarked on a comprehensive IOT and digitization strategy to improve its understanding of customers’ movements and needs – right across the airport. The speakers will present how LGW is harnessing data from the airport’s passenger-related processes to gain the flow insight needed to make better plans, predict bottlenecks and make the right real-time decisions to ensure travelers have a first-class experience.
What the audience will learn:
Luigi Battuello
director non aviation business
SEA Milan Airports
ITALY
Synopsis: In a rapidly changing aviation environment featuring resilience and growth of low-cost airlines, airport retail must evolve radically to better meet consumers’ changing habits and keep growing revenues.
What the audience will learn:
Synopsis: Many things have changed, many have stayed the same. Different markets have had different experiences, but all have been impacted by the pandemic. In this panel we explore key learnings from the adapt-on-the-fly necessity that Covid-19 created, and look at which Covid-induced strategies have long-term impact. We also discuss the realities of a post-Covid world – how many of these forecast and observed changes are really about Covid, and how many were inevitable anyway? We consider the new growth drivers for airport retail and how airports can position themselves to optimise value going forward.
What the audience will learn:
Caspar Baum
director aviation
Surbana Jurong Group, Singapore
SINGAPORE
Synopsis: Bucharest, the capital of Romania, will receive a modern and fully privately owned international airport in the next few years. This airport will be futureproof and be based on the innovative requirements of airlines and airport stakeholders for the upcoming decades. The airport will be part of a new urban development, which will generate opportunities for businesses, employment and social infrastructure.
What the audience will learn:
Philip Baum
visiting professor, aviation security, Coventry University
Green Light Limited
UK
Synopsis: The 20th anniversary of the September 11 attacks allowed the media and the industry to reflect on the many subsequent achievements made to improve security in the skies and on the ground. While we rightly celebrate success, we must also avoid complacency and face up to the remaining challenges. This presentation looks at the broad range of attacks, often unassociated with terrorism, that have taken place, and examines whether our aviation security system is robust enough to prevent similar incidents in the future and proactive enough to counter the threats we know exist but have yet to see realized.
What the audience will learn:
Synopsis: Short presentations from the speakers will lead the panel debate focusing on the impact and outcomes within the aviation industry. The panel will discuss how airports and airlines have had to adapt to new strategies, what it has meant for the tactical and the operational side of the business, the integration of new technology and processes and how these affect its operators.
What the audience will learn:
John Beasley
associate director
Ove Arup and Partners
UK
Synopsis: Although airports’ initiatives to reduce their carbon footprints are welcome, it is aviation itself that faces the biggest challenge to meet the net-zero target by 2050. This can only be achieved through the transition to new aviation fuels. This talk will explain the role that hydrogen can play. The implications of adopting hydrogen at all levels – from geopolitical issues and government policy through to national infrastructure – will be discussed. Delegates will become acquainted with the key facts and figures that will inform decision making, allowing them to understand what a transition to hydrogen means for their businesses.
What the audience will learn:
Aaron Beeson
director of innovation
VINCI Airports
FRANCE
Synopsis: Over the last few years, some pioneering companies have leveraged the implementation of robotic technologies, focusing on commercial use cases to support personal, domestic needs. As this application would reach a much broader target audience than the traveling public, some of these technologies have not yet provided clear use cases for the airport and aviation environment. This presentation will describe an innovative approach to effectively add value to the aviation and airport environment using some of these cutting-edge robotic platforms, in partnership with some of the most advanced technology service providers worldwide.
What the audience will learn:
Rick Belliotti
director, customer experience design and innovation
San Diego County Regional Airport Authority
USA
Synopsis: Going beyond traditional journey maps, SAN is implementing technology that maps and supports passenger movement through the terminals. Using the insights to enhance and inform the different lines of business that make up the airport ecosystem, the presentation will explore how this tech is being integrated with SAN's existing food and retail locations and how it shapes the concessions design of a new terminal. By looking at experience design as a platform that ties together business needs with the touchpoints along a customer’s journey, SAN is engaging with technology in a way that streamlines internal operational needs and creates a more impactful experience for its customers.
What the audience will learn:
Synopsis: The airport marketplace is evolving, rapidly transforming into an integrated digital retail space. All non-aeronautical services (lounges, parking, retail) are likely to be available for passengers on an intuitive digital platform, helping them curate a personalized travel and retail experience. This can be further expanded onto network airports and destinations, allowing passengers to purchase items and experiences like duty-free products, concert tickets, tourist attraction tickets, etc, all within the integrated airport digital marketplace. The future airport business model will therefore move from charging per square foot to per transaction. This will have an effect on airport retail commercial contracts.
What the audience will learn:
Synopsis: Following on from "The Conversation" in our Virtual Conference in January 2021,the common consensus was that Aviation needed to be sustainable and we needed to co-operate more. We'll look at examples of sustainable solutions and co-operations – and discuss what is needed for the future.
What the audience will learn:
Thimotée Berger
architect, deputy head of architecture and design department
Groupe ADP
FRANCE
Synopsis: The presentation will cover Groupe ADP's renovation of Terminal 2B and expansion of the airside for the separation of international passenger processing: departures and arrivals; the creation of a link building between 2B and 2D to pool the functions of controls, baggage delivery, shopping areas and lounges; the complete redevelopment of the link module (Module L) with retail spaces; and the complete energy renovation of buildings (envelopes and facades, fluid technical installations, HVAC, etc).
What the audience will learn:
Mats Berglind
innovation manager
Swedavia
SWEDEN
Synopsis: The presentation will offer an overview of some of the innovative initiatives Swedavia’s airports have undertaken to become world leading in sustainability.
What the audience will learn:
Synopsis: Following on from "The Conversation" in our Virtual Conference in January 2021,the common consensus was that Aviation needed to be sustainable and we needed to co-operate more. We'll look at examples of sustainable solutions and co-operations – and discuss what is needed for the future.
What the audience will learn:
Bastien Bernard
chief operating officer
Groupe ADP
FRANCE
Synopsis: Major airports are facing – or will likely face in the near future – flow capacity constraints (ground transportation, check-in, security checks, border controls, etc), degrading flight punctuality and passenger and airline satisfaction. Airports are becoming increasingly ‘smart’ but also complex ecosystems to optimize. As available data skyrockets and passengers’ expectations continue to rise, big data capabilities mean that figures can help to better understand the airport processes and improve operational performance efficiently.
What the audience will learn:
Nicolas Bernard
head of the aeronautical infrastructure division
Groupe ADP
FRANCE
Synopsis: We developed a project called BiodiversIT to respect the environment, preserve biodiversity and present a virtuous image. It involves deploying sensors that, associated with dedicated AI algorithms, will be able to provide information on the presence of remarkable and undesirable species in order to eliminate the use of phytosanitary products and enhance the value of projects and maintenance operations.
What the audience will learn:
Elisabeth Bernitt
senior vice president
AECOM Technical Services Inc
USA
Synopsis: AECOM is currently supporting the global deployment of eVTOLs and working with Ferrovial and Lilium to design a network of vertiports connecting strategic locations in major Florida cities. With many global regions likely to see the deployment of eVTOL in the coming years, what will this mean for airports and other modes of air travel? Drawing on AECOM's eVTOL experience, this presentation looks at what airports are currently doing to support eVTOL deployment and will discuss the design, policy and airport operations considerations required for airports to develop vertiport infrastructure.
What the audience will learn:
James Berry
director
Woods Bagot
USA
Synopsis: With the challenges of emerging optimistically from the pandemic and an increasingly competitive airport landscape, retail and hospitality remain key differentiators in defining the guest experience. This case study of the recent, award-winning and innovative retail and mixed-use development in Singapore will explore the key design principles that have inspired customers, and how this compares with current airport retail. Focusing on the guest experience, well-being and wellness, it will examine how sustainability is an essential part of catering for the needs of travelers and how airports can learn from successful city-based retail design.
What the audience will learn:
Andrea Bertaia Segato
CEO and co-founder
Alba Robot
ITALY
Synopsis: Innovation is one of the most overused words, but how can we define a unique model, achieve employee engagement and attract real, game-changer start-ups? The presentation will introduce an innovative platform that integrates autonomous and assisted driving in wheelchairs and personal vehicles, to provide a new and more efficient approach for PRM services within airports. This solution, presently under test, will improve the passenger experience and provide commercial appeal, thanks to assisted driving and the use of voice commands.
What the audience will learn:
Jennifer Berz
senior project manager corporate strategy and digitalization
Fraport AG
GERMANY
Synopsis: The future of mobility will be fundamentally different from what we know today. While demand for mobility will thrive again after the pandemic, new means of transport and new market players will shape customer mobility. While customer preferences will shift, climate change will present new challenges. To overcome these challenges, airports need to fully embrace intermodality to address sustainability demands and provide a customer-centric approach to innovation and digitalization with regard to mobility.
What the audience will learn:
Nandita Bhatt
airport director, Udaipur Airport - GM architect
Airports Authority of India (AAI)
INDIA
Synopsis: As the Indian economy grows, consumption-led growth in populated metros is expected to spill over to hinterland areas. This is also expected to be due to production becoming more expensive in the densely populated metro cities. In this scenario, air connectivity can provide the required impetus to the economic growth of regional centers. In this context, one of the key objectives of NCAP 2016 is to ‘establish an integrated ecosystem that will lead to significant growth of the civil aviation sector’.
What the audience will learn:
Paolo Bianchi
head of infrastructure strategy and planning
Bologna Airport
ITALY
Yannael Billard
head of environment – energy department
Groupe ADP
FRANCE
Synopsis: Groupe ADP will present its Environmental Policy 2022-2025 based on the four strategic pillars of the Airports for Trust charter: 1. Move toward zero-environmental-impact operations to reach carbon neutrality by 2030; 2. Actively participate in the aviation sector’s environmental transition efforts and, when applicable, provide solutions airside (alternative sustainable fuels, hydrogen) to enable carbon-free aviation by the middle of the century; 3. Promote the integration of each airport into a local resource system: short routes, circular economy, production of resources on-site; 4. Reduce the environmental footprint of airport planning and development projects.
What the audience will learn:
Synopsis: We developed a project called BiodiversIT to respect the environment, preserve biodiversity and present a virtuous image. It involves deploying sensors that, associated with dedicated AI algorithms, will be able to provide information on the presence of remarkable and undesirable species in order to eliminate the use of phytosanitary products and enhance the value of projects and maintenance operations.
What the audience will learn:
Synopsis: Climate change is an unprecedented and major challenge. In order to tackle this challenge, the European Commission set the European Green Deal, with the objective of achieving a climate-neutral continent by 2050. In this context, three ‘sustainable and smart mobility’ H2020 projects were selected by the European Commission in 2021. The OLGA, STARGATE and TULIPS projects – respectively led by Paris-Charles de Gaulle, Brussels and Schiphol Airports – will contribute to the acceleration of the environmental transition of operations at airports, demonstrating the feasibility of implementing and disseminating environmental innovations. These innovations will be presented by the panelists.
What the audience will learn:
Synopsis: The advent of hydrogen-powered aircraft is a lever for air transportation decarbonization. Its key to success lies in the ability of the aeronautics and energy industries to set up the entire supply chain for LH2, to invent infrastructures and processes for liquid hydrogen (solving the technical challenges related to cryogenics - transportation, storage and distribution), and to prepare changes in the regulatory framework. For more than a year, aircraft manufacturers, airports and hydrogen industry experts have been cooperating to overcome the challenges.
What the audience will learn:
Basil Binns
retail director
Miami Dade County
USA
Johan Bjorklund
chief executive officer
Betacom
USA
Synopsis: Panel discussion moderated by Maurice Jenkins to discuss the purpose and mission of the OnGo Alliance and how OnGo technology and use cases benefit the aviation community.
What the audience will learn:
Sjoerd Blüm
CIO
Royal Schiphol Group
NETHERLANDS
Synopsis: The airport ecosystem is complex, with multiple stakeholders advancing often-independent technology priorities. However, technology at airports is most effective when it is integrated, aligned and coordinated with the same goals. This panel session will explore the importance of technology roadmaps, and how they are vital to advancing technologically-forward airports and driving better outcomes for passengers and operators. For specific AI-driven solutions, a roadmap is critical to defining a clear business case and justifying investment in solutions. This panel will explore strategies airports can take to assemble their technology roadmap and how they can use them to advance key tech priorities.
What the audience will learn:
Synopsis: As significant centers of economic activity in every major community around the world, modern airports are also hubs of mass-scale digital activity. From information collection, processing and dissemination to cybersecurity, e-commerce, predictive analytics and complex information processing, airports’ digital activity is unlimited. This session brings together airport tech leaders to discuss the airport’s digital transformation; the future airport digital ecosystem; real industry-level programs aimed at creating the foundations of digital technovation at airports.
What the audience will learn:
Klaus Bode
director
Urban Systems Design
UK
Synopsis: Noida International Airport aims to become the first net zero energy-rated airport in India, including delivering a unique combination of three sustainability targets: IGBC Green New Building - Platinum, IGBC Health and Well-Being and IGBC Net Zero Energy Building. Noida International Airport has been designed to provide a truly net zero carbon airport, minimizing energy demand through intelligently integrated passive design elements that respond to the local climate, placing human comfort and well-being at the heart of the design whilst fully offsetting operational energy with on-site renewables. Extensive indigenous planting throughout the terminal supports passenger well-being and assists in climate control.
What the audience will learn:
Patrick Bohl
adjunkt Professor of marketing
Corvinus University
HUNGARY
Synopsis: The ever-increasing importance of non-aeronautical income and digitalisation has recently increased the number of airport managed e-commerce platforms, aiming for omnichannel solutions travellers are looking for. Still, most touch points during booking and travel are with airlines, not airports. Who owns the customer?” we are still asking ourselves, while the house is on fire: Covid-19 meant that on-board duty free had to be stopped, in some cases for good. This presentation provides airline and airport executives with alternative solutions to benefit without on-board assortment. It includes current industry practice, ideas from innovators and proposes future business models based on cooperation.
What the audience will learn:
Josselin Bourcier
business development manager
TAV Operation Services
TURKEY
Synopsis: The partnership mindset is a promising key differentiator in the travel hospitality industry in boosting the customer experience and creating synergies within the airport ecosystem. Such partnerships benefit from strong sales, marketing and operation excellence efforts owing to an already established network combined with specific know-how and valuable knowledge of the local environment.
What the audience will learn:
Synopsis: While an efficient operating environment is at the centre of any airport journey, the industry is now recognising the importance of evolving from an offer-led proposition to an experience-led proposition. Taking a lead from premium off-airport environments, and building on the emergence of more genuinely premium lounge experiences, how can the airport industry reposition itself as a hospitality-led industry, creating value through providing diverse, engaging and relevant experiences?
What the audience will learn:
Martin Bowman
aviation director
Deloitte
UK
Synopsis: The airport ecosystem is complex, with multiple stakeholders advancing often-independent technology priorities. However, technology at airports is most effective when it is integrated, aligned and coordinated with the same goals. This panel session will explore the importance of technology roadmaps, and how they are vital to advancing technologically-forward airports and driving better outcomes for passengers and operators. For specific AI-driven solutions, a roadmap is critical to defining a clear business case and justifying investment in solutions. This panel will explore strategies airports can take to assemble their technology roadmap and how they can use them to advance key tech priorities.
What the audience will learn:
Michelle Brantley
chief planning officer
Ontario International Airport
USA
Synopsis: Airports are symbols of the places they serve. For Ontario International Airport (ONT), it was important to balance the identity of the region and the brand of the airport with the expectations of the terminal experience to differentiate itself from other airports in the region. By integrating sense of place, ONT was able to create an airport ecosystem, from entry to terminal, that doubles as a strategic branding mechanism and a memorable experience reflective of the Inland Empire. This panel will explore how ONT accomplished this from the perspective of executive leadership, planning and customer experience.
What the audience will learn:
Loïc Briand
managing director project expertise division - global PMO Smart Airport
Groupe ADP
FRANCE
Synopsis: Smart airport can have several meanings and answer several objectives, from customer experience to operational process optimization. As the biggest platform of Group ADP, Paris-CDG Airport is a natural and key pilot site to feed the group strategy to build the airport of the future.
What the audience will learn:
Fraser Brown
retail and property director
Heathrow Airport Limited
UK
Synopsis: The presentation will offer a mixture of lessons learned and what we did, plus insight into our thinking about where we go in recovery and where we think we need to get to in the longer term.
What the audience will learn:
Synopsis: Many things have changed, many have stayed the same. Different markets have had different experiences, but all have been impacted by the pandemic. In this panel we explore key learnings from the adapt-on-the-fly necessity that Covid-19 created, and look at which Covid-induced strategies have long-term impact. We also discuss the realities of a post-Covid world – how many of these forecast and observed changes are really about Covid, and how many were inevitable anyway? We consider the new growth drivers for airport retail and how airports can position themselves to optimise value going forward.
What the audience will learn:
Simon Brown
enterprise architect, airline operations
easyJet
UK
Synopsis: The airport ecosystem is complex, with multiple stakeholders advancing often-independent technology priorities. However, technology at airports is most effective when it is integrated, aligned and coordinated with the same goals. This panel session will explore the importance of technology roadmaps, and how they are vital to advancing technologically-forward airports and driving better outcomes for passengers and operators. For specific AI-driven solutions, a roadmap is critical to defining a clear business case and justifying investment in solutions. This panel will explore strategies airports can take to assemble their technology roadmap and how they can use them to advance key tech priorities.
What the audience will learn:
Ilya Brucksch
manager planning and development
Launceston Airport
AUSTRALIA
Synopsis: The Airport UX simulation project (A-UX) is a fully interactive, multiplayer desktop and virtual reality system that may be adapted to any airport. A-UX is designed to support people with disabilities and special needs, allowing them to manage their anxiety levels through simulating the processes of using the airport prior to travel. A-UX also provides a training tool for airport staff to empathize with travelers with special needs. Staff experience the facilities they manage through the eyes of people with a variety of disabilities or special needs, improving the passenger journey experience and increasing efficiency in throughput.
What the audience will learn:
Kerry Bruggemann
principal of sales
Michaud Cooley Erickson
USA
Synopsis: Minneapolis-St. Paul International Airport (MSP) is designing a new terminal without relocating. With only a 15ft expansion and a new parking ramp, MSP is completing a US$1bn renovation and expansion, reinventing the entire facility. During construction, MSP has hosted some of the largest events – the Super Bowl, Final Four and PGA tournaments – while looking to reinvent the building as simply and efficiently as possible within its 1960s framework. The MSP director of airport development and Michaud Cooley Erickson MEP principal are excited to present the unique collaboration to make this all happen and enlighten the audience with best practices learned.
What the audience will learn:
Rachel Burbidge
senior policy officer - environment and climate change
Eurocontrol
BELGIUM
Synopsis: The impacts of climate change are operational, infrastructure and business risk for airports around the world. Rising sea levels will threaten infrastructure and disrupt operations, resulting in significant costs. Meanwhile, changes in temperature and precipitation will alter tourists’ destination preferences, leading to changes in tourism demand patterns. But when will this happen and by how much? The new Eurocontrol study on climate change risks for European aviation has the answers!
What the audience will learn:
Tony Caccavone
surface access director
Heathrow Airport
UK
Synopsis: Surface access emissions are a key consideration in Heathrow’s sustainability strategy. Heathrow has set ambitious surface access sustainability targets and is developing strategies to achieve these goals. Heathrow has worked to develop a data-driven evidence base to track progress and inform Heathrow’s sustainability strategy. Using modern data sources and a range of advanced analytics and machine learning techniques, we delivered novel insights into Heathrow’s surface access operations. Heathrow has published the work in its Travel Report, providing transparency for its stakeholders, and enabling them to work together to create a more sustainable future.
What the audience will learn:
Julian Carlson
director
Pascall+Watson
UK
Synopsis: As populations the world over progressively urbanise, the need for fast, efficient alternative forms of transport, particularly within the city context, will come to the fore. The high passenger turnover and variable capacity of eVTOL requires specialised facilities and modes of operation not observed in the commercial aviation community. This presentation explores; some of the challenges presented in supporting vertiport infrastructure, how to successfully integrate them into the urban fabric of our cities and ultimately the social acceptance of this yet unrealised third dimension of point to point travel opportunities.
What the audience will learn:
Kevin Carta
biometric expert
CLR Labs
FRANCE
Synopsis: During this joint presentation, delegates will think about: Facial recognition systems, from video protection and access control to open mobile applications, fly to gate, mobile driving license, mobile digital travel credential and the state of play for the facial recognition value chain and main actors. Privacy concerns: Binding facial portrait/video and PNR? Are we going toward the push vs pull approach on facial portrait? How to build privacy by design in facial recognition systems in an airport? AI training for airports use case: Is the training dataset compliant with this specific environment? Is the silicon masks threat considered in your facial recognition system?
What the audience will learn:
Roberto Castiglioni, MBE
director
Reduced Mobility Rights Limited
UK
Synopsis: Sustainability should include social considerations, such as the need to ensure persons with disabilities have full and equal access to air transport. As these people represent a growing part of the world's population, accessibility also makes business sense for the aviation industry, contributing to economic sustainability. This panel will share examples of recent initiatives that are raising the bar towards greater air travel accessibility for persons with disabilities. It will discuss the evolution of the concept of disability, of universal design, and how to address challenges related to infrastructure, regulation and the use of mobility aids.
What the audience will learn:
Cristiano Ceccato
director
Zaha Hadid Architects
UK
Synopsis: Western Sydney Airport (WSA) is a new greenfield airport in Badgerys Creek in the western district of Sydney. WSA is the only new airport to be constructed in Australia for over a generation and is the largest federal government project under development today. This presentation will showcase how WSA was developed from its inception through to the selection process for the master architect. The audience will learn about the airport's phased growth, and how the design for the terminal is built on sustainable planning principles and modular architecture to create an unmistakable new national gateway to Australia. ZHA and COX were appointed as master architect in late October 2019.
What the audience will learn:
Eren Cello
director of marketing and communications
Ontario International Airport
USA
Synopsis: Airports are symbols of the places they serve. For Ontario International Airport (ONT), it was important to balance the identity of the region and the brand of the airport with the expectations of the terminal experience to differentiate itself from other airports in the region. By integrating sense of place, ONT was able to create an airport ecosystem, from entry to terminal, that doubles as a strategic branding mechanism and a memorable experience reflective of the Inland Empire. This panel will explore how ONT accomplished this from the perspective of executive leadership, planning and customer experience.
What the audience will learn:
Ian Cesa
president and CEO
Horizon Consumer Science
AUSTRALIA
Synopsis: The presentation will examine the pandemic as a game-changer to the aviation industry, second only to 9/11, and will take a look into the subsequent effects on customer expectations and the evolution of the airport business proposition. It will additionally cover the role of technology since the pandemic era and its effects on passenger satisfaction, including commonly observed technological advances in airports and whether these are here to stay or are passing trends that may fade as passenger concerns related to Covid-19 slowly fade.
What the audience will learn:
Abhi Chacko
head of innovation
Gatwick Airport Ltd
UK
Synopsis: The presentation will outline some innovations that airports should pay attention to as they operate under the cost pressures created by the Covid pandemic.
What the audience will learn:
Anita Chagar
diversity network lead
Heathrow Airport
UK
Synopsis: Diversity, equity, and inclusion (DEI) have become essential in business or enterprise planning and implementation to attract high-quality applicants, foster more energized employees, increase job satisfaction, and improve overall profitability. As with the civil aviation sector, airports have increasingly become more international in all aspects of their business activities, including customers, contractors, employees, and suppliers, necessitating a diverse employee population. To achieve long-term success, airports, airlines, and other elements of the civil aviation sector will need to integrate DEI into their organization. Speakers from academia and the airport industry will discuss their experiences and offer recommendations.
What the audience will learn:
Pierre Charbonneau
senior advisor – passenger experience
UFA
CANADA
Mohamed Charkas
airport development SVP
DFW International Airport
USA
Synopsis: Major airport construction projects can present significant operational challenges that impact cost, schedules and the passenger experience. Modular construction methods may be the solution for smoother, cleaner and less disruptive construction. By maximizing preassembled materials and unitized components for airport facilities, everything from concourses to restrooms and concession units could be designed and assembled offsite and quickly swapped out for upgraded units throughout the life of the facility. This approach minimizes disruptions to airport operations, offers more opportunities for the labor market, reduces trade overlap and provides heightened efficiency and construction safety.
What the audience will learn:
Manuel Chaufrein
CEO and founder
Avairx
FRANCE
Synopsis: While the advent of more sustainable aviation solutions offers new opportunities, from SAF to airports becoming power hubs thanks to the development of hydrogen ecosystems, the Covid-19 crisis has set new challenges to the development and business of future airport cities. Remote and flexible work is epitomizing risks for office real estate developments, affecting the profitability of business travel; electrified advanced air mobility will start off with less profitable regional ranges, challenged by future ultra-high-speed ground transport, such as Hyperloop; and the revival of sleeper trains answers the quest for affordable travel. Can airports benefit from these trends and if so, how?
What the audience will learn:
Chun-Yuo Chen
section chief, aerodrome engineering division
Civil Aeronautics Administration, Ministry of Transportation and Communications, Taiwan
TAIWAN
Synopsis: Kaohsiung International Airport (KHH) is about to undergo its most ambitious transformation since completion. The new masterplan calls for the replacement of the existing international and domestic terminals with a new, state-of-the-art passenger terminal, three concourses and a ground transportation center, totaling over 240,000m2 of floor area, all under one undulating roof. The design emphasizes sustainability and resilience along with a focus on passenger experience to create a distinct sense of place. Construction will be in two phases in order to meet the challenge of keeping the airport in operation during construction.
What the audience will learn:
Niren Choudhury
senior director, business development - aviation, North America
Nokia
USA
Synopsis: Panel discussion moderated by Maurice Jenkins to discuss the purpose and mission of the OnGo Alliance and how OnGo technology and use cases benefit the aviation community.
What the audience will learn:
Michael Christensen
chief operations and maintenance officer
Los Angeles World Airports
USA
Synopsis: Operating an airport during the pandemic was trying to say the least. Imagine handling day-to-day operations while constructing and opening new, world-class facilities. This discussion will detail how accomplishing the required ORAT elements by planning and developing the Covid-19 protocols allowed for opening day success. The presentation will discuss leveraging the airport's testing and vaccination infrastructure to maintain the viability of the workforce, the use of innovative technology that lessened the physical interaction and increased the overall connectivity of stakeholder groups, the project protocols used in conjunction with ORAT principles and ultimately working with carriers on opening day protocols.
What the audience will learn:
Romain Clouzeau
project manager
Groupe ADP
FRANCE
Synopsis: Aéroports de Paris, in line with the French national carbon mitigation strategy, aims to reduce the CO2 emissions produced by its construction works and buildings. Therefore, the company is developing a new tool that will enable it to forecast the GHG emissions of its construction projects portfolio and eventually set targets in line with IPCC recommendations.
What the audience will learn:
Brian Cobb
chief innovation officer
Cincinnati/Northern Kentucky International Airport (CVG)
USA
Synopsis: The term ‘sector rotation’ is more commonly used in investment strategy. It’s the movement of investments from one industry to another to maximize yield. With the speed of innovation comes the complexity of decision making in what to look at, when to consider and how to start. CVG Airport is looking at innovation development in specific sectors as portfolio opportunities to add new streams of revenue. Like any investment, there's an understanding that the innovation adoption curve will likely shift and the airport's portfolio needs to be agile enough to pivot in order to protect revenues gained and reinvested for growth.
What the audience will learn:
Synopsis: Airports face three big challenges: they need to find new revenue sources, they need to adapt to climate change and they need to automate and digitalize their operations. This panel investigates how strategic landside development can empower airports to achieve all three of these goals. Leading experts will explain how they’re leveraging the landside to drive innovation and help airports become more financially, environmentally and operationally resilient. Drawing on successful examples from Europe, North America and Asia, panelists will highlight the key drivers that determine the success of their landside development strategy - and how other airports can do the same.
What the audience will learn:
Synopsis: Advancements in autonomous technology have the potential to significantly enhance the resiliency of aviation and border security processes. The recent pandemic has spurred the aviation community to identify which systems will provide the biggest benefit and how they can be integrated into ongoing operations. This panel will explore ongoing developments in autonomous technology, operational concerns and lessons learned from use cases to provide potential adopters of autonomous technologies with a better understanding of available capabilities, their impact on operational resiliency and the best way to move forward.
What the audience will learn:
Sergio Colella
president Europe
SITA
FRANCE
Synopsis: Flughafen Duesseldorf GmbH will share real-life experiences of key initiatives around energy management and airport operations optimization from a sustainable perspective, sharing results in terms of local emissions improvements and cost savings. Moreover, the session will explore the key lessons learned and the further steps on the net-zero journey.
What the audience will learn:
Dimitri Coll
VP airport customer experience
ACI World
CANADA
Synopsis: This session will present the results of the ASQ traveler survey, which confirm that travelers remain highly positive and looking forward to air travel. Since the 2020 survey, travelers have developed a more considered and informed perception of the crisis and its impact on their behavior. The research shows that 48% of respondents have traveled since the beginning of the pandemic and suggests that respondents who have traveled during the pandemic are more likely to travel by air again sooner and more frequently. This presentation will highlight new passenger behaviors and expectations, the overall perception of the pandemic, main barriers to travel, intention to travel and traveler profiles.
What the audience will learn:
Eduardo Coll Hernandez
managing partner
Leadin Aviation Consulting
SPAIN
Synopsis: After almost 20 years of aeronautical traffic growth in the region, Lima airport was ready to design and build its new terminal in 2020. When the Covid-19 pandemic hit the market and changed the industry with unclear traffic forecasts, airlines shutting down operations and many uncertain changes, this encouraged the Lima Airport PMO team to transform all these challenges into multiple opportunities thanks to a design that implements innovative concepts to target a modular, scalable and efficient design that optimizes the infrastructure to adapt it for industry challenges and uncertain traffic.
What the audience will learn:
Melissa Conley
executive director capability management and innovation
Transportation Security Administration (TSA)
USA
Synopsis: The airport ecosystem is complex, with multiple stakeholders advancing often-independent technology priorities. However, technology at airports is most effective when it is integrated, aligned and coordinated with the same goals. This panel session will explore the importance of technology roadmaps, and how they are vital to advancing technologically-forward airports and driving better outcomes for passengers and operators. For specific AI-driven solutions, a roadmap is critical to defining a clear business case and justifying investment in solutions. This panel will explore strategies airports can take to assemble their technology roadmap and how they can use them to advance key tech priorities.
What the audience will learn:
Erin Cooke
sustainability and environmental policy director
San Francisco International Airport
USA
Synopsis: This presentation will explore the building, infrastructure and culture/behavior change strategies to eliminate carbon emissions from the SFO campus. It will discuss how to define ZNE for an airport, how to move towards that goal and how to overcome hurdles on the way. SFO has invested in new buildings, including the first LEED Gold airport terminal in North America, a zero net energy airport operations facility (AOF) and the first potentially LEED v4 Platinum terminal in the US. Just as importantly, SFO has changed the culture of its staff, how it works with its consultants and how it manages its relationships.
What the audience will learn:
Jeremy Corfield
partner
CPI
AUSTRALIA
Synopsis: While an efficient operating environment is at the centre of any airport journey, the industry is now recognising the importance of evolving from an offer-led proposition to an experience-led proposition. Taking a lead from premium off-airport environments, and building on the emergence of more genuinely premium lounge experiences, how can the airport industry reposition itself as a hospitality-led industry, creating value through providing diverse, engaging and relevant experiences?
What the audience will learn:
Synopsis: Many things have changed, many have stayed the same. Different markets have had different experiences, but all have been impacted by the pandemic. In this panel we explore key learnings from the adapt-on-the-fly necessity that Covid-19 created, and look at which Covid-induced strategies have long-term impact. We also discuss the realities of a post-Covid world – how many of these forecast and observed changes are really about Covid, and how many were inevitable anyway? We consider the new growth drivers for airport retail and how airports can position themselves to optimise value going forward.
What the audience will learn:
Franco Cornarino
innovation and digital manager
Torino Airport
ITALY
Synopsis: Innovation is one of the most overused words, but how can we define a unique model, achieve employee engagement and attract real, game-changer start-ups? The presentation will introduce an innovative platform that integrates autonomous and assisted driving in wheelchairs and personal vehicles, to provide a new and more efficient approach for PRM services within airports. This solution, presently under test, will improve the passenger experience and provide commercial appeal, thanks to assisted driving and the use of voice commands.
What the audience will learn:
Joël Couillandeau
CEO
Merchant Aviation / Groupe ADP
USA
Synopsis: The fundamentals of airport placemaking have changed. Sure, meeting passengers’ basic needs is still crucial, but today’s travelers expect more. Their dollars demand it. They won’t pay for inauthentic experiences. They crave a taste of the city that lies just beyond landside, a glimpse of what it’s like to be a part of the hometown team. So maybe it’s time we stopped looking at them as passengers and started seeing them as fans. Airports should borrow qualities from the best stadiums and arenas that make them magnetic draws in the first place. Find out how, with two international case studies.
What the audience will learn:
Alexandra Covrig
senior project manager
Airport Regions Council
BELGIUM
Synopsis: Climate change is an unprecedented and major challenge. In order to tackle this challenge, the European Commission set the European Green Deal, with the objective of achieving a climate-neutral continent by 2050. In this context, three ‘sustainable and smart mobility’ H2020 projects were selected by the European Commission in 2021. The OLGA, STARGATE and TULIPS projects – respectively led by Paris-Charles de Gaulle, Brussels and Schiphol Airports – will contribute to the acceleration of the environmental transition of operations at airports, demonstrating the feasibility of implementing and disseminating environmental innovations. These innovations will be presented by the panelists.
What the audience will learn:
Kevin Cox
chief executive officer
Ferrovial Vertiports
USA
Synopsis: For decades, humans have flocked to cities and urban areas creating congestion and pushing transportation infrastructure to the limit. In a race not seen since the days of the Wright Brothers, innovative companies are rapidly designing, developing, and seeking certification of vertical take-off and landing aircraft that will forever change urban transportation, utilizing technology that will ensure passengers are transported in a safe, quiet, and sustainable way. The success of this nascent industry is, however, highly dependent upon the proper siting, development, construction, and operation of a series of agnostic vertiport networks, seamlessly integrated into the fabric of their surroundings.
What the audience will learn:
Anthony Cozzi
director of digital products, mobile/travel
United Airlines
USA
Synopsis: The world isn’t building twice as many airports but we are building twice as many planes. Airports of the future will be focused on three specific areas of growth and innovation as they adapt not only to a new set of traveler expectations but also to trends in innovation. Smarter: how can airports continue using data within their spaces to drive meaningful, omnichannel passenger experiences? Safer: how can we make the best use of our spaces so that they’re healthier for our guests? Greener: how can airports continue to fuel innovation and growth while still ensuring their operations are sustainable?
What the audience will learn:
Lyor Dahan
director of airport planning
DY Consultants
USA
Synopsis: Apron Bravo is the main cargo apron at Ben Gurion Tel Aviv International Airport. It recently underwent a massive rehabilitation program and stands reconfiguration to accommodate aircraft up to the B747-8. Because of its location on the airport, and the crucial role it plays in the system, it was paramount to provide phasing plans to minimize disruption of cargo operations. Parking and operational plans for each phase of the program were prepared. Constant coordination with cargo operators, tenants, ground handling agents, contractors' representatives and airport staff were needed throughout the project to deliver the product on time and on budget.
What the audience will learn:
Carl Dainter
head of aviation
Mace
UK
Synopsis: The expansion of Iceland's aviation offer has kicked off against the backdrop of Covid-19, which has caused the greatest disruption to air travel in history. However, with numbers of visitors to Iceland on the rise after the lifting of travel restrictions, Isavia's decade-long program to bring additional passenger and aircraft capacity to Keflavik Airport is quickly building momentum. The global pandemic has given Isavia the opportunity to consider how program and environmental efficiencies can be enhanced through the application of the operational readiness activation and transition methodology and organizational effectiveness, resulting in the right decisions made, at the right time.
What the audience will learn:
Gelare Danaie
president
DEXD
CANADA
Synopsis: The priority of airports after the pandemic is to continue to design healthy environments, but this sometimes affects the passenger’s experience. We need to take a step back and rethink how our customers feel in our airports. Today we need to design buildings that comfort passengers and reassure them of their safety and health. Toronto Pearson is working with DEXD to rethink the customer journey. We believe in a holistic, human-centered approach of merging technology with the built environment. We want to share our creative ideas on a journey that can help not only the customer but also airports recover.
What the audience will learn:
Mathieu Daubert
chief customer officer
Groupe ADP
FRANCE
Synopsis: The world of the airport is changing. Customers no longer want an exclusively functional, process-driven approach. After immigration and security, they want to live surprising and engaging experiences airside. Thanks to a disruptive and global strategy, which optimizes customer satisfaction and commercial revenues, Groupe ADP imagines a world in which retail and hospitality are placed at the heart of the airport, where passengers become guests of boutique hotels where they don't sleep, but live unique experiences.
What the audience will learn:
Synopsis: While an efficient operating environment is at the centre of any airport journey, the industry is now recognising the importance of evolving from an offer-led proposition to an experience-led proposition. Taking a lead from premium off-airport environments, and building on the emergence of more genuinely premium lounge experiences, how can the airport industry reposition itself as a hospitality-led industry, creating value through providing diverse, engaging and relevant experiences?
What the audience will learn:
Tim de Bie
head of commercial platform
Schiphol
NETHERLANDS
Synopsis: Digital has been a key factor for years now in the way the passenger journey is changing. Schiphol has the ambition to develop digital products that not only benefit its NPS but also boost its revenues. Schiphol's ambition is not limited to its own airports but extends to making its products available to the wider market.
What the audience will learn:
Koen De Cleyn
operational improvement manager
Brussels Airport Company
BELGIUM
Synopsis: In a post-pandemic world, the buzz words are digitalization and sustainability, but what role does operational excellence play here? Through the concept of the airport operations plan (AOP), operational excellence is brought into the future in a digital manner. Thanks to the use of advanced technologies, the AOP allows targeted and proactive decision making by a thorough understanding of the demand, and enables it to be balanced in a data-driven and sustainable way with the available capacity. This presentation will explain how the AOP at Brussels Airport triggered new insights and gave the airport ecosystem the ‘crystal ball’ it needed.
What the audience will learn:
Meiltje de Groot
CEO
Groningen Airport Eelde NV
NETHERLANDS
Synopsis: The discussion will cover a strategy for a fast transition from carbon-based fuels to hydrogen. The basic premise is that the early development of capable aircraft will enable a more gradual conversion of airports into hydrogen hubs. Capable hydrogen aircraft will be able to cover much airspace on the basis of a very small number of refueling hubs, capitalizing on the concept of tankering, i.e. flying into an airport and taking off without refueling. A fleet of early hydrogen-fueled aircraft is proposed and it will be shown that it can cover a wide range of European routes comfortably with just two hypothetical hubs.
What the audience will learn:
Augustin de Romanet
CEO
Groupe ADP
FRANCE
Synopsis: We stand at a crucial moment in the history of air travel. Our business has been severely affected by the Covid-19; and yet, we have to look beyond the pandemic. Two challenges are ahead of us. First, the decarbonation of air travel. Airports have to become multi energy hubs and we aim, at Groupe ADP, to get the whole sector on board towards this ambition. Our second challenge is to improve the passenger experience. Airports have to work towards seamless passenger journeys, and set themselves the highest hospitality standards. Through addressing these challenges, we shape the airport of tomorrow.
What the audience will learn:
Thierry de Séverac
chief officer of engineering and capital projects
Groupe ADP
FRANCE
Synopsis: Airport development projects are dynamic and complex due to their ever-changing needs and diverse interests of a vast group of stakeholders. This panel includes top-level executives responsible for strategizing, defining and delivering large-scale airport infrastructure projects at large hub airports. They will share their processes and lessons learned in successfully planning and delivering multi-billion-dollar development projects at their airports. They will discuss their vision on future trends and the needs of next-gen travelers, and what they are doing to stay ahead of the curve. What have been the priorities for their airports in terms of post pandemic challenges in developing airport infrastructure and building passenger confidence, as well as addressing social and climate changes in next decade.
What the audience will learn:
Korijn Defever
senior manager - operational excellence
Airport Intelligence
BELGIUM
Synopsis: Setting up an APOC is one thing; how to move this setup to a truly proactive, collaborative decision making environment based on data and insights is another. Trust and iteration are the way to grow the maturity of your APOC together with your stakeholders and to ensure operational excellence and cost-efficiency. This presentation outlines a step-by-step program with a three-fold positive impact: true collaborative decision making, transparent data exchange and a focus on performance. With these strong values, the APOC has proven to be a very strong tool to cope with the uncertainties and disruptions brought by the Covid-19 pandemic.
What the audience will learn:
Synopsis: In a post-pandemic world, the buzz words are digitalization and sustainability, but what role does operational excellence play here? Through the concept of the airport operations plan (AOP), operational excellence is brought into the future in a digital manner. Thanks to the use of advanced technologies, the AOP allows targeted and proactive decision making by a thorough understanding of the demand, and enables it to be balanced in a data-driven and sustainable way with the available capacity. This presentation will explain how the AOP at Brussels Airport triggered new insights and gave the airport ecosystem the ‘crystal ball’ it needed.
What the audience will learn:
Quentin Devouge
head of facilitation
Groupe ADP
FRANCE
Synopsis: The European Entry/Exit System (EES) to register entry and exit data for third-country nationals crossing the external borders of the Schengen area is expected to go live by October 1, 2022. The new regulation brings a major challenge in border crossing procedures as the capture of biometric data will be required at arrivals and departures for most third country nationals. To mitigate the impact, some border police and airports have taken this opportunity to implement smart borders, others a semi-manual process. For all, processing times, equipment financing and procurement and space allocation remain key issues in Covid times.
What the audience will learn:
Claire Donnellan
director
Customer Centric Consulting
AUSTRALIA
Synopsis: Collaboration is key to aid recovery from the pandemic. This session will take a close look at the key factors integrated into balancing stakeholder relationships to drive forward the common goal of providing the best experiences and outcomes for customers. There will also be a glance at the general topic of customer experience and how agile the management of CX had to be during 2020 and 2021 to adapt to the changing needs of customers.
What the audience will learn:
Davide Drago
engineer/director of airports department
ENAC - Italian Civil Aviation Authority
ITALY
Synopsis: The big Italian challenge is to create a national ecosystem for the development of advanced air mobility services into 2030. We have established a comprehensive strategy, and designed a road map including specific activities for each gap to be solved. The implementation of the activities will allow us to increase the level of maturity of the Italian ecosystem of advanced air mobility.
What the audience will learn:
Marie Duffy
head of capital AGS
AGS Airports
UK
Jacob Dunn
associate principal
ZGF Architects
USA
Synopsis: Given mass timber’s ascent and its climate mitigation potential, understanding the community and ecological impacts of wood sourcing will only become more significant. Portland Internal Airport set out to intentionally procure wood for its new main terminal from landowners trying to rebuild their communities while increasing their forest’s carbon sequestration. Addressing both issues took innovative business-as-usual procurement to track 7,000 cubic meters of regionally sourced wood back to origin forests. This approach allowed PDX to reduce its carbon footprint by 30%; target wood from sustainable, climate-smart forestry operations; and economically support vulnerable rural timber communities.
What the audience will learn:
Phil Dykins
head of aviation security regulation
UK Civil Aviation Authority
UK
Fernando Echegaray
deputy chief executive officer for operations
Groupe ADP
FRANCE
Synopsis: Based on projects launched by Groupe ADP, this presentation will cover the concept, purposes and challenges of a network-based multi-approach value creation strategy through the development and the implementation of an operational excellence model.
What the audience will learn:
Kyrian Eke
senior consultant
Munich Airport International
GERMANY
Synopsis: The pandemic had and still has a huge impact on the aviation industry, especially in terms of passenger experience. It is all the more important that airports create a positive customer journey. The presentation will highlight some key initiatives that airports need to have in place to lay the foundation for delivering the wow factor for their passengers – during and after the pandemic. It will explain how these initiatives increase the non–aeronautical revenues of airports. These can be tailor-made for each airport and don’t have to be expensive – on the contrary, in most cases they are revenue generators.
What the audience will learn:
Rachid El Moussaoui
lead architect
Groupe ADP
FRANCE
Synopsis: The presentation will cover Groupe ADP's renovation of Terminal 2B and expansion of the airside for the separation of international passenger processing: departures and arrivals; the creation of a link building between 2B and 2D to pool the functions of controls, baggage delivery, shopping areas and lounges; the complete redevelopment of the link module (Module L) with retail spaces; and the complete energy renovation of buildings (envelopes and facades, fluid technical installations, HVAC, etc).
What the audience will learn:
Abdullah Elbi
legal researcher
KU Leuven Centre for IT and IP Law
BELGIUM
Synopsis: The speaker will discuss the interaction between the future AI Act and the use of AI-based identity verification in the border check environment. The presentation delves into the classification of AI systems based on risk categories as laid down in the AI Act proposal and attempts to shed some light on legal obligations arising from the development and deployment of AI-based identity verification in the border control management. He will focus on the current societal and legal challenges (e.g. reliability of the systems, bias and discrimination and privacy concerns) arising from the application of these tools.
What the audience will learn:
Synopsis: The unraveling challenge faced by our industry is no loner how to arbitrate between security and facilitation, but how to successfully manage both. This panel will review the major pillars sustaining this objective, including the progress of biometric sensors, the biometric constraints of automated ID risk assessment, and the evolving state-of-the-art of large-scale smart border management.
What the audience will learn:
Velissarios Eleftheriou
vertiport operations manager
Volocopter
GERMANY
Atif Elkadi
chief executive officer
Ontario International Airport
USA
Synopsis: Airports are symbols of the places they serve. For Ontario International Airport (ONT), it was important to balance the identity of the region and the brand of the airport with the expectations of the terminal experience to differentiate itself from other airports in the region. By integrating sense of place, ONT was able to create an airport ecosystem, from entry to terminal, that doubles as a strategic branding mechanism and a memorable experience reflective of the Inland Empire. This panel will explore how ONT accomplished this from the perspective of executive leadership, planning and customer experience.
What the audience will learn:
Per Engelbrechtsen
business development director
Beumer Group
DENMARK
Synopsis: At Oslo Airport, a new terminal is set out to be born digital with the airport's development strategy to ‘future-proof’ operations. This led the airport to choose a baggage handling system technology that enables forward-thinking operations based on data-driven decisions. With years of hands-on experience from using data analytics in BHS optimization, the airport will uncover how to avoid the typical operational performance traps and show how data analytics impacts on human behavior, processes, infrastructure and undetected deterioration. In the second part, the airport's data and systems partner will give insights to what the next steps are within data analytics.
What the audience will learn:
Brian Engle
director of customer experience
Greater Orlando Aviation Authority
USA
Matt Etchells
global product director
CAVU (Founded by Manchester Airports Group)
UK
Synopsis: This presentation discusses how lounges have moved from what was an airline-led branding tool, into a significant financial contributor in the hospitality sector for many airports globally. It discusses how and why the market for lounges has moved, and more importantly, where the market is heading next. Emerging from Covid-19, lounges face many further challenges; resourcing, rising costs, supply chain disruption, and of course, ever increasing expectations surrounding guest experience. However, despite the challenges, we show the strong opportunities lounges continue to present as our products evolve, but also pivot and extend into new markets benefitting airports and their passengers.
What the audience will learn:
Robert Falcon
deputy executive director, Development Group Enterprise Services Division
Los Angeles World Airports
USA
Synopsis: Although air cargo represents only 1% of global trade tonnage, it accounts for a third of global trade value. As a major point of entry to the United States, LAX is well positioned to transform this market sector over the coming decades. With aging structures and disaggregated cargo facilities, LAX is considering an unprecedented cargo campus redevelopment. Our panel will discuss exciting new cargo redevelopment opportunities at LAX, focused around the objective of fully modernizing cargo facilities and operations at the airport, including sustainability goals, opportunities for innovation and business model alternatives.
What the audience will learn:
Daniela Fantinati
head of quality management and customer experience
Aeroportos Brasil Viracopos SA
BRAZIL
Synopsis: Airports are critical environments where there has to be good orchestration of the balance between capacity and demand to deliver operational efficiency and service quality. One important aspect of this orchestration is the design of the passenger flows from the perspective of the customer journey, ensuring that crucial aspects of service quality are in place and contribute to a better customer experience. The presentation will discuss a useful framework for mapping such a journey and address practical approaches that can help airport managers devise and implement features derived from key criteria for service design and delivery.
What the audience will learn:
Peter Farmer
director
Chapman Taylor LLP
UK
Synopsis: As consumers wrestled with recycling bins overflowing with online packaging, Covid-19 accelerated the demands of the ‘sustainably active consumer’. Companies are now increasingly willing to change how they behave, taking sustainability far more into account. Our terminal lounges and commercial environments were already on this path and we are now being further challenged to demonstrate how the spaces we design are holistically sustainable, not just from how they are procured and what they stock, but also how we have added to these values, how they can adapt and holistically embody the values of a post- or ‘living with’ Covid-19 world.
What the audience will learn:
Sevda Fevzi
associate, customer experience and business development
Modalis Infrastructure Partners Inc.
CANADA
Synopsis: Construction can cause havoc for passengers and employees alike due to changes in routes and muscle memory, and perceived lack of communication from the airport. Furthermore, passenger satisfaction is often negatively affected by construction. This panel will discuss how to map the passenger journey during construction with the goal of maintaining higher levels of satisfaction.
What the audience will learn:
Synopsis: Collaboration is key to aid recovery from the pandemic. This session will take a close look at the key factors integrated into balancing stakeholder relationships to drive forward the common goal of providing the best experiences and outcomes for customers. There will also be a glance at the general topic of customer experience and how agile the management of CX had to be during 2020 and 2021 to adapt to the changing needs of customers.
What the audience will learn:
Alessandro Fidato
chief operating officer
SEA Milan Airports
ITALY
Synopsis: In June 2021, Linate Airport inaugurated its restyling after important revamping works that began in 2019 and have completely renovated the Milan city airport. The project has involved architectural and functional refurbishment with a substantial change in passenger flows in a considerable part of the existing terminal (including check-in, security and duty-free areas) – 5,400 square meters – together with the building of a new three-story building (Corpo F) – 10,000 square meters – with a new shopping gallery and a new food court with a total investment of €40m including relevant technological innovation, such as SEA face boarding.
What the audience will learn:
Anne Fletcher
managing principal
HOK
USA
Synopsis: Although air cargo represents only 1% of global trade tonnage, it accounts for a third of global trade value. As a major point of entry to the United States, LAX is well positioned to transform this market sector over the coming decades. With aging structures and disaggregated cargo facilities, LAX is considering an unprecedented cargo campus redevelopment. Our panel will discuss exciting new cargo redevelopment opportunities at LAX, focused around the objective of fully modernizing cargo facilities and operations at the airport, including sustainability goals, opportunities for innovation and business model alternatives.
What the audience will learn:
Emanuel Fleuti
head of sustainability and environment
Flughafen Zürich AG
SWITZERLAND
Synopsis: Sustainable aviation fuels (SAF) are considered key for the decarbonization of the aviation sector. And fueling takes place at airports. This presentation outlines the trends and limits of SAF, describes the fuel and logistics process and discusses the impacts on airports. It closes with a case study from Zurich Airport.
What the audience will learn:
Hubert Fontanel
real estate deputy director
Groupe ADP
FRANCE
Synopsis: When airports are looking for new sources of value creation as much as they are seeking to forge partnerships with the surrounding communities, the development of the airport city can provide an economic and urban response. Any urban development at the limits of an airport interacts strongly with the developments of the surrounding agglomerations in terms of the real estate market, as a part of a local competitive field and in terms of urban quality and connectivity. However, the traditional developments of airports, terminals and runways call for technical and commercial skills that come entirely from the aeronautical sphere.
What the audience will learn:
James Fremantle
manager – consumer policy and enforcement
United Kingdom Civil Aviation Authority
UK
Synopsis: The UK CAA runs a highly successful accessible airport framework intended to improve compliance with accessibility legislation and drive continued improvements in airport accessibility. It will introduce a similar framework for airlines. In 2020 it completed a significant piece of research into the accessibility of airlines (both UK and international). The presentation will include the results of this research and set out plans for the introduction of the framework.
What the audience will learn:
Mark Friesen
founder and managing partner
Quinta Consulting
GERMANY
Synopsis: The dawn of the age of ESG – environmental, social and governance factors – represents a true paradigm shift in the relationships between airports and their customers. Now more than ever, passengers are seeking safe, efficient and sustainable forms of mobility. As passengers slowly return, airports, airport authorities and municipalities have the opportunity to transform the airport parking experience to meet these new demands. Mobility hubs, EV charging and ridesharing concepts are some innovative notions whose applicability for making airports more sustainable is now livelily discussed. While most airports strongly believe in the contribution of airport parking for ESG, some still struggle.
What the audience will learn:
Simon Gandy
chief of infrastructure
Melbourne Airport
AUSTRALIA
Synopsis: This session will cover Melbourne Airport's rebuild and relaunch, leaning forward with runway and rail and the green revolution.
What the audience will learn:
Dominic Garascia
assistant commissioner - design and GIS
City of Chicago Department of Aviation
USA
Synopsis: Having nearly completed a US $10bn airfield realignment program including four new runways and two reconstructed and lengthened runways in the midst of the world's busiest airfield, Chicago O'Hare is now focused on the US $8.5bn terminal area development program (TAP). The TAP program will replace Terminal 2 and integrate existing Terminals 1 and 3 into a facility housing two major airline alliances. This presentation will focus on the overall strategic direction for the airport, the current terminal works in progress and the future development plans.
What the audience will learn:
Arturo Garcia
COO
Avports
USA
Synopsis: Construction can cause havoc for passengers and employees alike due to changes in routes and muscle memory, and perceived lack of communication from the airport. Furthermore, passenger satisfaction is often negatively affected by construction. This panel will discuss how to map the passenger journey during construction with the goal of maintaining higher levels of satisfaction.
What the audience will learn:
Synopsis: Over the last few years, some pioneering companies have leveraged the implementation of robotic technologies, focusing on commercial use cases to support personal, domestic needs. As this application would reach a much broader target audience than the traveling public, some of these technologies have not yet provided clear use cases for the airport and aviation environment. This presentation will describe an innovative approach to effectively add value to the aviation and airport environment using some of these cutting-edge robotic platforms, in partnership with some of the most advanced technology service providers worldwide.
What the audience will learn:
Mathew Garner
director
Ethos Farm
UK
Synopsis: Following the creation of a new guest experience strategy pre-pandemic, we are on a transformation journey to deliver a great guest experience by setting the standard for our own staff and stakeholders.
What the audience will learn:
Dipen Ghetia
innovation program manager
Wipro Limited
CANADA
Synopsis: As the pandemic disrupted passenger traffic and airport operations, Toronto Pearson set up focus groups to identify innovative ways to address the challenges posed by it. The technology innovation program, which was set up before the pandemic, allowed the airport to identify challenges and opportunities and to rapidly deliver from idea to outcome. Working with its strategic IT partner, Wipro, Toronto Pearson developed various innovative solutions that not only addressed the pandemic challenges but also created an opportunity to transform the airport operations. The presentation covers the approach Toronto Pearson took along with a few innovation case studies.
What the audience will learn:
Matthew Gilkeson
director, Innovation Task Force
Transportation Security Administration (TSA)
USA
Stephen Glenfield
senior digital manager
London Heathrow Airport
UK
Synopsis: The world isn’t building twice as many airports but we are building twice as many planes. Airports of the future will be focused on three specific areas of growth and innovation as they adapt not only to a new set of traveler expectations but also to trends in innovation. Smarter: how can airports continue using data within their spaces to drive meaningful, omnichannel passenger experiences? Safer: how can we make the best use of our spaces so that they’re healthier for our guests? Greener: how can airports continue to fuel innovation and growth while still ensuring their operations are sustainable?
What the audience will learn:
Keith Goll
deputy assistant administrator
Transportation Security Administration
USA
Synopsis: Where is aviation today and how can we collaborate for recovery? How will the Russia-Ukraine conflict affect recovery and security? We will look at identifying the challenges and what can be done to overcome them, including the length of recovery, the impact on the security infrastructure and staffing, the development and cost of technology, revised routing and passenger demand. Is regulatory structure created for where the industry is now going or is it time for the industry to take the reins?
What the audience will learn:
Joseph Gonzalez, FAIA
global director of design
Ghafari Associates LLC
USA
Synopsis: With the development of an all-new airport in Istanbul came the opportunity to plan and design a state-of-the-art operational campus for Turkish Airlines (THY) comprised of over 50 next-generation support facilities. The campus will total over 650,000 square meters (seven million square feet) and set a new standard in airline operational excellence. Our design is not only highly functional but also imparts a unified visual identity that thoughtfully applies the airline’s revamped global brand. Attendees will learn how we incorporated innovative technology and sustainable materials to develop a cohesive design representative of THY’s ambitious growth, corporate rebranding efforts and overall vision.
What the audience will learn:
Scott Goodwin
assistant director airport operations BHS/GSE
Greater Orlando Airport Authority
USA
Synopsis: Baggage handling systems (BHS) are critical to successful and efficient airport operations. The selection of proper BHS technology that will provide the most reliable, efficient and secure conveyance of bags is an absolute necessity. And ensuring that the design, construction, operations and maintenance will fully satisfy the airport’s needs must be carefully orchestrated. Orlando’s growth has dramatically exceeded forecasts. To meet demand, GOAA began a public procurement protocol in 2015 to select the design, construction and manufacturing team for an RFID (aka ICS) BHS system, which provides 100% tracking, eliminates international and domestic bag separation, minimizes jams and improves hygiene.
What the audience will learn:
Austin Gould
requirements and capabilities analysis (RCA) assistant administrator
Transportation Security Administration (TSA)
USA
Synopsis: Beyond COVID-19, digital credential technology has long-term potential in everyday society to boost the advancement of biometric and touchless processing. Digital health passports could unlock mass return to offices, concerts, and sport events, and enable a more convenient, contactless travel process from check-in to boarding and open the door to biometrics being used more widely throughout the travel ecosystem across airlines and airports. This presentation will explore the ways in which we can bring all these elements together successfully in order to scale the adoption of new digital identity and biometric approaches across the industry.
What the audience will learn:
Synopsis: TSA established the Counter-Unmanned Aircraft System (C-UAS) Technology Program to meet the critical requirements for addressing the rapidly expanding global UAS threat. In recent years, UAS technologies have posed an increased threat to the nation’s critical infrastructure. This necessitates improved security technologies to effectively detect, track, identity, and (under controlled situations and authorities) mitigate unauthorized UAS events at critical infrastructure. The C-UAS program ensures TSA is routinely ready to address rapidly evolving and dynamic UAS threats to infrastructure.
What the audience will learn:
Synopsis: The primary objective of the aviation security strategy is to prevent acts of unlawful interference to civil aviation, including passengers, crew, staff, airlines and the airport infrastructure. The panel will discuss current and possible future threats and how technology and working together can mitigate the risks.
What the audience will learn:
Vince Granato
chief projects officer
Port of Portland
USA
Synopsis: How do you improve an airport so beloved that passengers write poems and songs about it? Consistently hailed as ‘America's Best Airport’, Portland International Airport is increasing capacity by 65% to accommodate 35 million passengers over the next two decades. A series of transformative projects will consolidate 80 years of expansion and renovation into one floorplate while doubling the main terminal’s footprint to deliver more fun, more food and more flow. Amid this future growth and a current pandemic, learn how PDX is maintaining its uniquely curated local character cherished by passengers and employees alike.
What the audience will learn:
Sosthène Grandjean
partnerships development manager
Air Liquide
FRANCE
Synopsis: The advent of hydrogen-powered aircraft is a lever for air transportation decarbonization. Its key to success lies in the ability of the aeronautics and energy industries to set up the entire supply chain for LH2, to invent infrastructures and processes for liquid hydrogen (solving the technical challenges related to cryogenics - transportation, storage and distribution), and to prepare changes in the regulatory framework. For more than a year, aircraft manufacturers, airports and hydrogen industry experts have been cooperating to overcome the challenges.
What the audience will learn:
Susan Gray
managing director/partner
Concession Planning International
AUSTRALIA
Synopsis: Airports that fail to adapt their commercial strategy to take full advantage of the changing nature of the traveling consumer are not optimizing their commercial opportunity. Non-aeronautical activities will continue to represent a huge revenue opportunity for airports for the foreseeable future. However, to truly optimize the opportunity, airports must focus on delivering a great customer experience to all customer groups. To do this, they need to remain relevant. Airports that fail to adapt their commercial strategy and programs to the changing nature of the traveling consumers and their needs will see customer satisfaction and commercial revenues decline.
What the audience will learn:
Synopsis: Many things have changed, many have stayed the same. Different markets have had different experiences, but all have been impacted by the pandemic. In this panel we explore key learnings from the adapt-on-the-fly necessity that Covid-19 created, and look at which Covid-induced strategies have long-term impact. We also discuss the realities of a post-Covid world – how many of these forecast and observed changes are really about Covid, and how many were inevitable anyway? We consider the new growth drivers for airport retail and how airports can position themselves to optimise value going forward.
What the audience will learn:
Bruce Gregory
managing partner
US Supply House
USA
Synopsis: Many airports have initiated sustainable waste management programs but many have been stalled due to economic factors and limited recycling resources. Creative sourcing, public-private partnerships and small business supply networks are ways to help airports and concessionaires overcome these challenges. There are success stories such as Atlanta Hartsfield-Jackson Airport, which has implemented a comprehensive zero-waste plan to incentivize a circular economy including these instruments. Now more than ever before, airports must move quickly to divert plastic and other non-biodegradable products from landfills – our planet is in urgent need of zero-waste solutions.
What the audience will learn:
Paul Griffiths
CEO
Dubai Airports
UNITED ARAB EMIRATES
Synopsis: As the world’s largest international airport, Dubai Airports rebounded from the global pandemic much faster than many other airports and were able to insulate ourselves from many of the problems of resource and facility reactivation that have been experienced by other airports around the world. This presentation will cover recovery and rediscovery – challenges and opportunities for the world’s largest intercontinental hub. I will describe dealing with the sudden loss of 89m annual passengers, how this has impacted Dubai’s business model and what opportunities lie ahead to transform airport design, operation and the passenger experience.
What the audience will learn:
Richard Grime
head of customer engineering, UKI Public Sector
Google Cloud
UK
Synopsis: Pangiam, in collaboration with Google Cloud, has announced details of Project DARTMOUTH, a joint initiative to transform airport security operations using advanced computer vision, artificial intelligence and machine learning technologies. The presentation will detail the latest developments and how these technologies can deliver a step change in security operations.
What the audience will learn:
Tomás Grimes
infrastructure and sustainability programme manager
Ireland West Airport (Knock)
IRELAND
Synopsis: Ireland West Airport, officially known as Ireland West Airport Knock, is an international airport 5.6km southwest of Charlestown, County Mayo, Ireland. Knock Airport (IWAK) is the fourth busiest in the Republic of Ireland. The aviation sector can play a critical role in sustainable development whilst supporting the economic prosperity of the region in the northwest of Ireland. The presentation will outline the airport's recent steps to achieve Level 1 Airport Carbon Accreditation and future plans to achieve higher levels of accreditation whilst linking the carbon agenda with the wider national and international sustainability agendas.
What the audience will learn:
Juho Grönholm
architect SAFA, Partner
ALA Architects
FINLAND
Synopsis: The latest expansion of the airport opened to the public in December 2021. The project that started with a design competition launched in 2016 has been built according to BREEAM Excellent standards as one of the country's first alliance projects. The expansion greatly improves the functionality and simplifies the passenger routes at the airport: practically there is now only one terminal. The new entrance building with its warm wooden surfaces creates a strong local identity to the airport. The airport development program aims to serve 30 million customers by year 2030.
What the audience will learn:
Claus Grunow
VP corporate strategy and digitalization
Fraport AG
GERMANY
Synopsis: One year ago, Fraport launched its Digital Factory, a virtual business unit that accelerates digital transformation across the group. The conclusions of its first full year in operation are very promising: it leverages cultural change in terms of digital and agile thinking across the company; it serves as a tremendous stimulus for innovative projects and collaborative approaches; it has a proven track record of business impact; the process fosters cooperation between a small and powerful core team and the business units across the company.
What the audience will learn:
Synopsis: Following on from "The Conversation" in our Virtual Conference in January 2021,the common consensus was that Aviation needed to be sustainable and we needed to co-operate more. We'll look at examples of sustainable solutions and co-operations – and discuss what is needed for the future.
What the audience will learn:
Ortez Gude
CEO
Citiri, Inc.
USA
Synopsis: Operating an airport during the pandemic was trying to say the least. Imagine handling day-to-day operations while constructing and opening new, world-class facilities. This discussion will detail how accomplishing the required ORAT elements by planning and developing the Covid-19 protocols allowed for opening day success. The presentation will discuss leveraging the airport's testing and vaccination infrastructure to maintain the viability of the workforce, the use of innovative technology that lessened the physical interaction and increased the overall connectivity of stakeholder groups, the project protocols used in conjunction with ORAT principles and ultimately working with carriers on opening day protocols.
What the audience will learn:
Beatriz Guillen
director of revenue management
Iberia Airlines
SPAIN
Synopsis: This panel discussion will explore innovative approaches, processes and tools that airports can use to deliver innovative approaches to CX measurement. With changing passenger segments, airports have an increasing need to maintain an active pulse on the passenger experience. With multiple channels of data – such as industry benchmarks, surveys and real-time data methods – airports also have a need to integrate data in a productive way. We will discuss innovative methods to capture, integrate, analyze and visualize data across the airport to improve the passenger experience. We will also discuss people, process and technology capabilities required to accelerate and enhance this.
What the audience will learn:
Thomas Günther
airport strategy director
Frequentis Orthogon
GERMANY
Synopsis: Many airports have successfully implemented an airport operations center (APOC) for proactive management of airport operations. Nowadays, building upon successfully established processes but also responding to major challenges arising from crises, airports enhance their decision making by means of an airport operations plan (AOP) and associated support tools. The presentation summarizes how an AOP management tool supports an environment where the consequences of decisions are visible to all stakeholders, reducing airport operating costs, maximizing airport performance, supporting resilient and stable airport operations and improving the passenger experience.
What the audience will learn:
Vikas Gupta
founder and CEO
GrayMatter Software
INDIA
Synopsis: The airport marketplace is evolving, rapidly transforming into an integrated digital retail space. All non-aeronautical services (lounges, parking, retail) are likely to be available for passengers on an intuitive digital platform, helping them curate a personalized travel and retail experience. This can be further expanded onto network airports and destinations, allowing passengers to purchase items and experiences like duty-free products, concert tickets, tourist attraction tickets, etc, all within the integrated airport digital marketplace. The future airport business model will therefore move from charging per square foot to per transaction. This will have an effect on airport retail commercial contracts.
What the audience will learn:
Karin Gylin
head of innovation
Swedavia
SWEDEN
Synopsis: The presentation will offer an overview of some of the innovative initiatives Swedavia’s airports have undertaken to become world leading in sustainability.
What the audience will learn:
Synopsis: Following on from "The Conversation" in our Virtual Conference in January 2021,the common consensus was that Aviation needed to be sustainable and we needed to co-operate more. We'll look at examples of sustainable solutions and co-operations – and discuss what is needed for the future.
What the audience will learn:
Tine Haas
principal aviation
Dornier Consulting
GERMANY
Synopsis: A significant amount of carbon emission is generated by passengers and staff traveling to and from the airport. Emerging new technologies and digitalization change the way people travel. This is a chance for airports to actively manage landside access and encourage a modal shift toward more sustainable travel options. Applications featuring MaaS and nudging approaches enable airports to create incentives for travelers to use public and shared-service transport. Similar solutions can be applied to the management of staff mobility needs. Mobility strategies have the potential to reduce the carbon footprint and improve the efficiency of airport operations at the same time.
What the audience will learn:
Kathy Haley
chief customer experience officer – aviation
Port Authority of New York and New Jersey
USA
Synopsis: This panel discussion will explore innovative approaches, processes and tools that airports can use to deliver innovative approaches to CX measurement. With changing passenger segments, airports have an increasing need to maintain an active pulse on the passenger experience. With multiple channels of data – such as industry benchmarks, surveys and real-time data methods – airports also have a need to integrate data in a productive way. We will discuss innovative methods to capture, integrate, analyze and visualize data across the airport to improve the passenger experience. We will also discuss people, process and technology capabilities required to accelerate and enhance this.
What the audience will learn:
Synopsis: Collaboration is key to aid recovery from the pandemic. This session will take a close look at the key factors integrated into balancing stakeholder relationships to drive forward the common goal of providing the best experiences and outcomes for customers. There will also be a glance at the general topic of customer experience and how agile the management of CX had to be during 2020 and 2021 to adapt to the changing needs of customers.
What the audience will learn:
Bruce Harbour
head of global support
ICM Airport Technics, an Amadeus company
AUSTRALIA
Synopsis: Traditional reactive support models are no longer fit for purpose in a world where we see widespread adoption of passenger self-service. Heathrow Airport will discuss its approach to transitioning to a next-generation support model, which has enabled it to focus purely on passenger service while relying on the service provider to provide end-to-end management of the passenger processing technology.
What the audience will learn:
Brett Hartle
director of design and planning
Denver International Airport
USA
Synopsis: Denver International Airport prioritizes being a world leader in sustainability, but also understands that there is a balance when implementing design decisions which must be viewed through the lens of the entire airport campus as a whole. Sustainability is not a ‘one size fits all’ model, and short-sighted decisions can have long-term consequences for one of the largest airports in the world. The presentation will discuss the design journey for the recent concourse expansions, which paved a roadmap for how DEN will continue to expand while also informing the future retrofit of existing airport facilities.
What the audience will learn:
Georg Hasse
head of international sales, homeland security division
secunet Security Networks AG
GERMANY
Synopsis: This presentation will cover Europe’s industry-changing ID management requirements at the service of the transportation industry
What the audience will learn:
Synopsis: The unraveling challenge faced by our industry is no loner how to arbitrate between security and facilitation, but how to successfully manage both. This panel will review the major pillars sustaining this objective, including the progress of biometric sensors, the biometric constraints of automated ID risk assessment, and the evolving state-of-the-art of large-scale smart border management.
What the audience will learn:
Allison Hawk
aviation architect
HNTB Corporation
USA
Synopsis: This session describes how Tampa International Airport has opened an innovative new express curbside/terminal system that allows passengers with only carry-on luggage to choose an express curbside that provides access directly to security and gates, bypassing the airline bag check lobby entirely, and thus reducing curbside and check-in lobby congestion. Data from passenger profiles indicates that over 53% of passengers at Tampa Airport do not check in bags with airlines. This innovative concept provides additional landside curb and roadway capacity while offering an expedited and higher level of customer service to Tampa Airport’s passengers.
What the audience will learn:
Neville Hay
director of training
Interportpolice
UK
Synopsis: Where is aviation today and how can we collaborate for recovery? How will the Russia-Ukraine conflict affect recovery and security? We will look at identifying the challenges and what can be done to overcome them, including the length of recovery, the impact on the security infrastructure and staffing, the development and cost of technology, revised routing and passenger demand. Is regulatory structure created for where the industry is now going or is it time for the industry to take the reins?
What the audience will learn:
Synopsis: Short presentations from the speakers will lead the panel debate focusing on the impact and outcomes within the aviation industry. The panel will discuss how airports and airlines have had to adapt to new strategies, what it has meant for the tactical and the operational side of the business, the integration of new technology and processes and how these affect its operators.
What the audience will learn:
Synopsis: The outcome of a security management system is the development of a positive security culture. ICAO introduced GASeP – the Global Aviation Security Plan – with the objective of enhancing the overall effectiveness of aviation security worldwide. The panel will share their experience and the benefits of SeMS programs.
What the audience will learn:
Stephen Hay
global strategy director
Airport Dimensions (A Collinson Company)
UK
Synopsis: Covid-19 has turned the world upside down, but changes were happening before the pandemic. A new value exchange is emerging, where passengers are seeking a more personalized, customized and touchless digital relationship in exchange for increased spending and loyalty across the journey. As travel returns to growth post-pandemic, many of the old airport commercial and engagement models have been broken for good. Airport Dimensions draws on its latest airport experience research to outline what travelers expect from a more customized and digital airport experience and how airports and concessions can respond to and profit from these.
What the audience will learn:
Oliver Hebeisen
design manager terminal
Noida International Airport (NIA)
GERMANY
Synopsis: The most populous state in India, Uttar Pradesh, is exemplified by lush green landscapes, outdoor living and vibrant, colorful, cultural and retail experiences. When the Zurich Airport-led team commenced work on Delhi Noida’s new airport they had a simple but bold ambition – to create a new airport that would be the perfect synthesis of Indian hospitality with Swiss efficiency, placing passenger and visitor comfort and well-being at the heart of the airport experience. Discover from senior leaders of the team how this vision has come to life in the design of India’s latest private airport development
What the audience will learn:
Jim Heitmann
deputy director, aviation development
The Port Authority of NY & NJ
USA
Synopsis: Airport development projects are dynamic and complex due to their ever-changing needs and diverse interests of a vast group of stakeholders. This panel includes top-level executives responsible for strategizing, defining and delivering large-scale airport infrastructure projects at large hub airports. They will share their processes and lessons learned in successfully planning and delivering multi-billion-dollar development projects at their airports. They will discuss their vision on future trends and the needs of next-gen travelers, and what they are doing to stay ahead of the curve. What have been the priorities for their airports in terms of post pandemic challenges in developing airport infrastructure and building passenger confidence, as well as addressing social and climate changes in next decade.
What the audience will learn:
Christiaan Hen
chief customer officer
Assaia International
GERMANY
Synopsis: We will discuss a successful state-of-the-art, AI computer vision technology solution that is used to create accurate real-time data about aircraft turnaround operations. The panel will address how this technology has created tangible operational improvements and discuss real-life case studies, explaining exactly how this exciting new technology is used in daily operations by the airport and airline and what benefits have already been achieved.
What the audience will learn:
Nathalie Herbelles
senior director, security and facilitation
Airports Council International
CANADA
Synopsis: For aviation, the response to the Covid-19 pandemic has been the same as that triggered by 9/11 – the imposition of prescribed, disproportionate to risk, one-size-fits-all measures with adverse impacts on operations. As the industry recovers, it is imperative that the shift to a risk-based approach is made now and that health authorities do not make the same mistakes as the security authorities. We will speak about the ten lessons learned from the security experience that airports and health authorities should apply for Covid-19 industry recovery and sustainable and sensible health risk management in aviation.
What the audience will learn:
Synopsis: Sustainability should include social considerations, such as the need to ensure persons with disabilities have full and equal access to air transport. As these people represent a growing part of the world's population, accessibility also makes business sense for the aviation industry, contributing to economic sustainability. This panel will share examples of recent initiatives that are raising the bar towards greater air travel accessibility for persons with disabilities. It will discuss the evolution of the concept of disability, of universal design, and how to address challenges related to infrastructure, regulation and the use of mobility aids.
What the audience will learn:
Synopsis: Where is aviation today and how can we collaborate for recovery? How will the Russia-Ukraine conflict affect recovery and security? We will look at identifying the challenges and what can be done to overcome them, including the length of recovery, the impact on the security infrastructure and staffing, the development and cost of technology, revised routing and passenger demand. Is regulatory structure created for where the industry is now going or is it time for the industry to take the reins?
What the audience will learn:
Éric Hervé
chief information security officer
Alstef Group
FRANCE
Synopsis: Security of Air Transport Infrastructure of Europe (SATIE) aims to develop an interoperable toolkit that will help improve cyber-physical correlations, forensic investigations and dynamic impact assessment at airports. With a focus on airport baggage handling systems, project consortium members will together explain the approach, testing, simulations and tools used in the SATIE project to validate the efficiency and interoperability between existing systems and enhanced security solutions to ensure more efficient threat prevention, threat and anomaly detection, incident response and impact mitigation of cyber threats against airport baggage handling systems.
What the audience will learn:
Max Hirsh
managing director
Airport City Academy
GERMANY
Synopsis: Airports face three big challenges: they need to find new revenue sources, they need to adapt to climate change and they need to automate and digitalize their operations. This panel investigates how strategic landside development can empower airports to achieve all three of these goals. Leading experts will explain how they’re leveraging the landside to drive innovation and help airports become more financially, environmentally and operationally resilient. Drawing on successful examples from Europe, North America and Asia, panelists will highlight the key drivers that determine the success of their landside development strategy - and how other airports can do the same.
What the audience will learn:
Thomas Hoepf
senior vice president, global design director
EXP
USA
Synopsis: The new integrated operations Center at Dallas Fort Worth International Airport provides ‘360-degree situational awareness’ of all airport operations with a common, complete operating picture from both customer and operator perspectives. The co-location of formerly separate operations into one center that is functional, flexible, resilient and sustainable is a transformative approach that serves as a new model for operations centers throughout the aviation landscape. Success was achieved through true collaboration among airport leadership, stakeholders and designers from programming through completion and was facilitated with the use of interactive charrettes, precedent analysis, VR modeling and full-scale mockups.
What the audience will learn:
Andreas Hofmann
director of business development
Amorph Systems GmbH
GERMANY
Synopsis: We all experienced the impact of the Covid-19 pandemic on our job situation. Remote work became the new norm and technical solutions like Teams were essential for communication. In this aspect, operational staff were somehow left behind. With the slow adoption rate for new technologies, most airports struggled to bring their operations to a technical level that enabled remote or decentralized working. This presentation will explain the concept of virtual operations (VCR), how it will save costs for airports in the future and why the traditional APOC is no longer needed.
What the audience will learn:
Jonathan (Jon) Holland
program director
Borderpol - the World Border Organization
UK
Synopsis: From the very early stages of the pandemic, organizations were required to react quickly, in terms of their training and educational programs. Many simply canceled/postponed all training in those initial stages. Others shifted from face-to-face learning to the online virtual platform. As the situation eased, in some parts of the world, we saw a partial return - albeit in hybrid format, with perhaps local students attending face-to-face in the classroom, and others (from further afield) participating online, via video link. Is online/virtual learning the new norm and fit for the future world environment?
What the audience will learn:
Synopsis: Short presentations from the speakers will lead the panel debate focusing on the impact and outcomes within the aviation industry. The panel will discuss how airports and airlines have had to adapt to new strategies, what it has meant for the tactical and the operational side of the business, the integration of new technology and processes and how these affect its operators.
What the audience will learn:
Tai Hollingsbee
national building engineering leader
GHD
AUSTRALIA
Synopsis: Connected thinking can have a positive effect on our environmental impact. The presentation will discuss airports as a global battery bank, terminals as integrated energy stations and aircraft as end-of-lifecycle waste processors. If we connect supply chain waste streams to the construction and operation of airports, we start to move toward a closed-loop economy. If we are bold and help facilitate the decarbonization of aircraft fuels by considering aviation infrastructure as an integrated network of waste processing, fuel creation and carbon abatement, we could move toward a sustainable future faster than we think.
What the audience will learn:
David Holm
architect director
Cox Architecture
AUSTRALIA
Synopsis: Western Sydney Airport (WSA) is a new greenfield airport in Badgerys Creek in the western district of Sydney. WSA is the only new airport to be constructed in Australia for over a generation and is the largest federal government project under development today. This presentation will showcase how WSA was developed from its inception through to the selection process for the master architect. The audience will learn about the airport's phased growth, and how the design for the terminal is built on sustainable planning principles and modular architecture to create an unmistakable new national gateway to Australia. ZHA and COX were appointed as master architect in late October 2019.
What the audience will learn:
Marc Houalla
ENAC Alumni president / Groupe ADP deputy executive director / Paris CDG Airport managing director
Groupe ADP
FRANCE
Synopsis: The European aviation community is determined to significantly reduce its carbon footprint to achieve carbon neutrality worldwide by 2050. To reach this goal and obtain a license to grow, some airports are considering developing, within the airport, an intermodality node by connecting air, railway and road transportation to service passengers, the airport community and the airport neighborhood. They are also considering becoming a hydrogen producer or provider to service the airport, aircraft operators and other airport community stakeholders. This presentation will examine these two initiatives from multiple perspectives, analyze their strengths, constraints and opportunities, and assess their feasibility.
What the audience will learn:
Kasper Hounsgaard
CEO
Copenhagen Optimization
DENMARK
Synopsis: Virtual queuing allows a passenger to book a slot for passing through security, checking in bags or any other touchpoint in the passenger journey. The passenger can do this either before coming to the airport or at the airport. Virtual queuing was initially piloted at scale at Seattle-Tacoma International Airport over summer 2020 with significant, positive results. Following Seattle, multiple airports have adopted virtual queuing. In this presentation, we share the main lessons from virtual queuing at airports and provide an outlook for the future.
What the audience will learn:
Robert Hoxie
managing deputy commissioner/chief development officer
City of Chicago Department of Aviation
USA
Synopsis: Having nearly completed a US $10bn airfield realignment program including four new runways and two reconstructed and lengthened runways in the midst of the world's busiest airfield, Chicago O'Hare is now focused on the US $8.5bn terminal area development program (TAP). The TAP program will replace Terminal 2 and integrate existing Terminals 1 and 3 into a facility housing two major airline alliances. This presentation will focus on the overall strategic direction for the airport, the current terminal works in progress and the future development plans.
What the audience will learn:
Flemming Hølvold
digital business developer, aviation
Avinor AS
NORWAY
Synopsis: Through the last year, the term TAM has been mentioned more than once on more than one occasion, and in more than one meeting. But what does this actually mean, how shall we deal with it, and are there actually any benefits in this for us and our customers at the airport? In this presentation, Avinor will present its progress with TAM, with specific and concrete examples of what has been done on the way, the main challenges encountered on the way, and what the next step will be.
What the audience will learn:
Sven Hrastnik
head of hardware support
International Zagreb Airport Jsc
CROATIA
Synopsis: Security of Air Transport Infrastructure of Europe (SATIE) aims to develop an interoperable toolkit that will help improve cyber-physical correlations, forensic investigations and dynamic impact assessment at airports. With a focus on airport baggage handling systems, project consortium members will together explain the approach, testing, simulations and tools used in the SATIE project to validate the efficiency and interoperability between existing systems and enhanced security solutions to ensure more efficient threat prevention, threat and anomaly detection, incident response and impact mitigation of cyber threats against airport baggage handling systems.
What the audience will learn:
Tim Hudson
principal
Gensler
USA
Synopsis: Today’s commercial service airports are experiencing unprecedented growth and passenger activity levels that exceed those levels seen before the global pandemic. Airport real estate comes at a premium cost, if it is available at all. Austin-Bergstrom International Airport is modifying and renovating its existing facilities to address increased passenger levels while providing an authentic Austin experience within the existing terminal footprint. This panel will share lessons learned during these challenging times, with a focus on how impacts on ongoing operations and passenger experience will be addressed through design while resolving facility capacity and operational challenges.
What the audience will learn:
Ole-Anders Iglerød
airport operations manager
Avinor
NORWAY
Synopsis: Through the last year, the term TAM has been mentioned more than once on more than one occasion, and in more than one meeting. But what does this actually mean, how shall we deal with it, and are there actually any benefits in this for us and our customers at the airport? In this presentation, Avinor will present its progress with TAM, with specific and concrete examples of what has been done on the way, the main challenges encountered on the way, and what the next step will be.
What the audience will learn:
Samuel Ingalls
principal consultant
Barich
USA
Synopsis: Panel discussion moderated by Maurice Jenkins to discuss the purpose and mission of the OnGo Alliance and how OnGo technology and use cases benefit the aviation community.
What the audience will learn:
Damian Ives
director of operations
Leeds Bradford Airport Company
UK
Synopsis: Recent advances in IoT, coupled with cost reduction in a competitive market, have made it cost-effective for airports to use sensors to detect developing failure that is missed by the human eye. This presentation will describe a 5-stage approach for implementing digital transformation in asset management and how IoT sensors complement the existing maintenance regime to bring about the next wave of business efficiency for airports. A case study on how Leeds Bradford Airport benefitted from the successful implementation and the failures that were prevented will be shared.
What the audience will learn:
Jörn Jaeger
head of airspace and vertiports
Volocopter GmbH
GERMANY
Synopsis: Placing and operating take-off and landing sites in dense urban environments (vertiports) creates several challenges and needs a thorough understanding of the aircraft concept of operations. Volocopter conducted a project to design a fully functional vertiport with the smallest footprint possible. This presentation provides insight into the project results by giving an overview of vertiport requirements, constraints and solutions.
What the audience will learn:
Eva Janka
project manager for corporate strategy and digitalization
Fraport AG
GERMANY
Synopsis: Every European airport signed the Net Zero Declaration, but many of them just use compensation to reach the target. Everyone knows that innovations are needed to really reduce CO2 and use renewable energy wherever possible. But where does all this renewable energy come from? The use of air or wind is the basis of air transport, so why not use wind to generate energy? FRAWind is just one of many new projects with which Fraport is ushering in a new era of sustainability strategy – innovative, comprehensive and open-minded.
What the audience will learn:
Timo Järvelä
vice president, passenger experience and processes
Finavia
FINLAND
Synopsis: The latest expansion of the airport opened to the public in December 2021. The project that started with a design competition launched in 2016 has been built according to BREEAM Excellent standards as one of the country's first alliance projects. The expansion greatly improves the functionality and simplifies the passenger routes at the airport: practically there is now only one terminal. The new entrance building with its warm wooden surfaces creates a strong local identity to the airport. The airport development program aims to serve 30 million customers by year 2030.
What the audience will learn:
Maurice Jenkins
CIO
Miami International Airport
USA
Synopsis: As significant centers of economic activity in every major community around the world, modern airports are also hubs of mass-scale digital activity. From information collection, processing and dissemination to cybersecurity, e-commerce, predictive analytics and complex information processing, airports’ digital activity is unlimited. This session brings together airport tech leaders to discuss the airport’s digital transformation; the future airport digital ecosystem; real industry-level programs aimed at creating the foundations of digital technovation at airports.
What the audience will learn:
Synopsis: Panel discussion moderated by Maurice Jenkins to discuss the purpose and mission of the OnGo Alliance and how OnGo technology and use cases benefit the aviation community.
What the audience will learn:
Synopsis: The airport marketplace is evolving, rapidly transforming into an integrated digital retail space. All non-aeronautical services (lounges, parking, retail) are likely to be available for passengers on an intuitive digital platform, helping them curate a personalized travel and retail experience. This can be further expanded onto network airports and destinations, allowing passengers to purchase items and experiences like duty-free products, concert tickets, tourist attraction tickets, etc, all within the integrated airport digital marketplace. The future airport business model will therefore move from charging per square foot to per transaction. This will have an effect on airport retail commercial contracts.
What the audience will learn:
Peter Jenkins
architect director, head of transport sector
BDP
UK
Synopsis: The creation of successful airport city masterplans requires intense multi-disciplinary inputs including urban design, architecture, infrastructure, transport, commercial opportunities, marketing and ICT. Within the context of airport development guidelines, our work defines the principles of development that is underpinned by a sustainable surface transport strategy that incorporates both low-carbon and active travel modes. Our presentation will explain how to develop frameworks that are simultaneously visionary, deliverable and flexible, drawing on our recent work for our client at Noida International Airport.
What the audience will learn:
Tarald Johansen
director safety, security, quality and contingency
Avinor
NORWAY
Synopsis: Due to global, European and Norwegian threat assessments, Avinor has done some work on insider threat. Based on the threat picture, we made an airport-specific assessment identifying the risk of insider threat at our airports. We have arranged workshops together with the police, the police secret service, national security agency and representatives from all 43 airports. Together, we have identified vulnerabilities and addressed measures to mitigate the risk.
What the audience will learn:
Synopsis: The primary objective of the aviation security strategy is to prevent acts of unlawful interference to civil aviation, including passengers, crew, staff, airlines and the airport infrastructure. The panel will discuss current and possible future threats and how technology and working together can mitigate the risks.
What the audience will learn:
Darin Juby
director, airport operations - baggage services
Toronto Pearson Airport
CANADA
Synopsis: This presentation will examine how Toronto Pearson International Airport (YYZ), in concert with a large international airline, was able to dramatically transform its bag room operation through the deployment of innovative new technologies. From deploying new, more informative pier displays, to an automated alternative to traditional manual encoding, to providing a single centralized monitoring solution for the entire airport, YYZ has redefined the bag room in exciting ways, radically improving performance system wide. Representatives from YYZ and Brock will provide an overview of each solution and will explain the benefits for both the airport and the airline.
What the audience will learn:
Serkan Kaptan
CEO
TAV Airports
TURKEY
Synopsis: What have been the priorities for airports in terms of post pandemic challenges? In developing airport culture and keeping the human touch in building passenger confidence? Addressing economic, social and climate changes over the next decade and building back confidence in the industry.
What the audience will learn:
George Karamanos
managing director
KPI Aviation Marketing Solutions
UNITED ARAB EMIRATES
Synopsis: Part of the collateral damage that Covid-19 has brought upon aviation is that most of its previous market intelligence with regards to passengers has become obsolete. Over the past two years, passenger behavior and desires have changed significantly. Airports are focusing on getting reacquainted with customers who have changed both as a profile and also as a behavior. Since May 2020, KPI has been monitoring the evolving profile of passengers. KPI will present the new air travel personas based on psychographic and behavioral attributes and their impact on the operational and commercial aspects of airports.
What the audience will learn:
Synopsis: The whole customer experience measurement industry is moving towards leveraging AI to design an experience that matters. PathosAI, a Canadian AI company, has developed tools that unearth emotions, their drivers and the context in which they occur, from what customers say, how they say it and how they move. In this panel discussion we will discuss why the airports and the broader travel industry need to shift towards unearthing emotions and designing the customer experience around that understanding. We will also present the outcomes of the award-winning project conducted by Athens International Airport together with PathosAI.
What the audience will learn:
Andreas Karvelas
chief technical officer
Fraport Regional Airports of Greece Management Company S.A
GREECE
Synopsis: Through innovative organization and detailed risk management, Fraport-Greece completed its €450m ‘Imminent Works’ program ahead of schedule and within budget, despite the challenges of difficult island logistics, multiple simultaneous work fronts and a worldwide pandemic. The 14-airport program saw the construction of five new, eight expanded and seven refurbished passenger terminals, as well as a cargo terminal in Thessaloniki. Bill will share the development process from the concession award through to final completion of the capital investment program for 14 all sites, across the entire Greek territory.
What the audience will learn:
Yusuke Kato
senior manager
Narita International Airport Corporation
JAPAN
Synopsis: Terminal 3 is the dedicated LCC terminal at Narita Airport, which opened in 2015 with a capacity of 7.5 million passengers a year. The steady growth of the LCC market in Japan has caused severe congestion at T3. It has been decided to expand the terminal to double the capacity and enhance the passenger experience with the concept of the LCC terminal. The access walkway from Terminal 2 will be replaced by a wider and safer corridor and the distance between the terminals will be shortened. The passenger experience will be improved dramatically by introducing a hold baggage screening system, self-bag-drop equipment and smart security.
What the audience will learn:
Mary Kerins
former head of health, safety, sustainability and environment at daa
Mary Kerins
IRELAND
Suresh Khadakbhavi
assistant vice president Innovation Lab
Bangalore International Airport Ltd
INDIA
Synopsis: At a time when travel is restricted, it is important for the aviation industry to rise to the occasion and make all modes of travel, transportation and tourism completely frictionless and free of health risks so that travelers are assured that they are safe. The benefits of single token biometric travel far outweigh the risks. There has to be a concerted effort from all aviation stakeholders to roll out the new transformation in processing travelers and validating their identity, travel, health and visa documents in a seamless, hassle-free manner. Digi Yatra is a bold attempt by India to embark on this fascinating journey.
What the audience will learn:
Synopsis: Following on from "The Conversation" in our Virtual Conference in January 2021,the common consensus was that Aviation needed to be sustainable and we needed to co-operate more. We'll look at examples of sustainable solutions and co-operations – and discuss what is needed for the future.
What the audience will learn:
Kashif Khalid
regional director - Middle East and Africa
IATA
UNITED ARAB EMIRATES
Synopsis: The panel will discuss the challenges and performance of airports in the region during/post-pandemic and how the region led global recovery, as well as the key trends affecting airport passenger terminal processing and growth, the impact of Covid-19 on operations, airport development plans, strategies employed to boost passenger confidence, new health requirements and ways to spur traffic activity.
What the audience will learn:
Irra Ariella Khi
CEO
Zamna
UK
Synopsis: We will be addressing how the permanent shift in testing, vaccination and further document check requirements is changing the world of post-Covid-19 travel. Governments have put pressure on airlines to solve this. We will be answering seven key challenges in facilitating passengers in the Covid-19 world: no new apps for passengers, no self-assertion of health data, no digital uploading, no physical paper checks, no scanning QR codes, no new process at the airport, meeting ever-changing regulations, and the ability to launch at scale NOW.
What the audience will learn:
Synopsis: Short presentations from the speakers will lead the panel debate focusing on the impact and outcomes within the aviation industry. The panel will discuss how airports and airlines have had to adapt to new strategies, what it has meant for the tactical and the operational side of the business, the integration of new technology and processes and how these affect its operators.
What the audience will learn:
Sami Kiiskinen
vice president - airport development
Helsinki Airport, Finavia Corporation
FINLAND
Synopsis: The most extensive expansion project in the history of Helsinki Airport will finish in 2023. Finavia’s giant investment program allows the airport to serve 30 million passengers annually. The expansion program includes an increase in terminal capacity to accommodate future growth. Successful discussion on terminal capacity between the airport and airlines requires a simulation approach to discuss various terminal design layouts and what-if scenarios on different allocation strategies. The presentation will show how we conducted terminal simulations for various scenarios to showcase the terminal capacity, which facilitated the seamless discussion between Finavia and the airlines at Helsinki.
What the audience will learn:
Inkie Kim
project manager, airport policy division
Daegu Metropolitan City
KOREA
Synopsis: Airports face three big challenges: they need to find new revenue sources, they need to adapt to climate change and they need to automate and digitalize their operations. This panel investigates how strategic landside development can empower airports to achieve all three of these goals. Leading experts will explain how they’re leveraging the landside to drive innovation and help airports become more financially, environmentally and operationally resilient. Drawing on successful examples from Europe, North America and Asia, panelists will highlight the key drivers that determine the success of their landside development strategy - and how other airports can do the same.
What the audience will learn:
David Kipp
vice president, technology services
Burns Engineering
USA
Synopsis: SARS-CoV-2 and its variants have taught us many valuable lessons about responding to a global health crisis. Leading international gateway airports like LAX have possibly learned the most and we will share some of the most important outcomes from the past two years. Highlighted observations include the value of experimentation, the intersection of human instinct and technology (evolution of touchless travel ), rapid development of international entry/exit, unintended consequences (passenger familiarity with technologies like the QR code), the rise of enabling mobile infrastructure and the acceleration of seamless travel as an experiential benefit.
What the audience will learn:
Julian Klaassen
environmental engineer
Hamburg Airport
GERMANY
Synopsis: This presentation will give an insight into the measures Hamburg Airport takes and took to reach the ACA LVL 3+ - CO2 neutrality. This will include what the airport did to reduce the greatest amount of CO2 emissions, the technological changes that have been implemented, and how the carpool changed and what had to be done. An all-round view of the CO2 neutrality of Hamburg Airport will be given.
What the audience will learn:
Damien Kobel
senior lecturer
EHL - Ecole Hôtelière de Lausanne
SWITZERLAND
Synopsis: What can airport operators gain from implementing a greater hospitality mindset? At a time when non-aeronautical revenue is at a standstill, knowing how to develop and enhance the passenger experience could be the key to increasing additional revenue at airports.
What the audience will learn:
Hedzer Komduur
deputy director - safety, security and environment
Amsterdam Airport Schiphol
NETHERLANDS
Synopsis: The presentation will comprise a review of Schiphol's implementation of CT scanners at the checkpoint, covering operational benefits, related costs and space and conversion of personnel.
What the audience will learn:
Synopsis: Investment in, development and deployment of technology sees great advancements in both the facilitating and screening of passengers and baggage. But what about airports who do not have the budget? And will advancement create other vulnerabilities and exploitation in the system?
What the audience will learn:
Christof T Kontogiannis
head of passenger experience
Cologne/Bonn Airport
GERMANY
Synopsis: Delivering a great passenger experience in view of increasing cost pressure is a challenge. Therefore, we have launched an initiative to open up innovative new business areas at Cologne/Bonn Airport. How to make money by sitting? We have replaced standard seating with wi-fi-connected high-tech seating. We offered passengers a new way to pay for a massage and to charge their cell phones just by scanning a QR code. Complex and expensive charging installations for airports will no longer be necessary in the future. Seating nowadays is provided without investment, on a revenue share basis.
What the audience will learn:
Art Kosatka
CEO
TranSecure
USA
Synopsis: The primary objective of the aviation security strategy is to prevent acts of unlawful interference to civil aviation, including passengers, crew, staff, airlines and the airport infrastructure. The panel will discuss current and possible future threats and how technology and working together can mitigate the risks.
What the audience will learn:
Synopsis: Investment in, development and deployment of technology sees great advancements in both the facilitating and screening of passengers and baggage. But what about airports who do not have the budget? And will advancement create other vulnerabilities and exploitation in the system?
What the audience will learn:
Charles Kowalczyk
domestic sales operations manager
AtlasIED
USA
Synopsis: Audiovisual, life-safety and technology-rich systems are unique in their complexity and the rate at which the technology evolves. Although they are expertly trained, airport staff can sometimes be challenged by project timelines, product availability, interconnecting brands and scope creep. More than ever, partnerships between airports and manufacturers ensure that technology is leveraged to not only ensure future-resistant systems but also enhance passenger experience and process efficiency. Join SDF and AtlasIED in the discussion of how these valuable partnerships make sense for modern, mission-critical environments.
What the audience will learn:
David Krieff
deputy CIO
Groupe ADP
FRANCE
Synopsis: Smart airport strategy must orchestrate modern technologies (wi-fi, LTE, cloud, machine learning, data analysis, IoT, video analysis, etc) in a meaningful way, to improve the passenger experience and overall operations efficiency.
What the audience will learn:
Philipp Kriegbaum
retired senior aviation security expert
Philipp Kriegbaum
GERMANY
Synopsis: The outcome of a security management system is the development of a positive security culture. ICAO introduced GASeP – the Global Aviation Security Plan – with the objective of enhancing the overall effectiveness of aviation security worldwide. The panel will share their experience and the benefits of SeMS programs.
What the audience will learn:
Synopsis: The primary objective of the aviation security strategy is to prevent acts of unlawful interference to civil aviation, including passengers, crew, staff, airlines and the airport infrastructure. The panel will discuss current and possible future threats and how technology and working together can mitigate the risks.
What the audience will learn:
Synopsis: The unraveling challenge faced by our industry is no loner how to arbitrate between security and facilitation, but how to successfully manage both. This panel will review the major pillars sustaining this objective, including the progress of biometric sensors, the biometric constraints of automated ID risk assessment, and the evolving state-of-the-art of large-scale smart border management.
What the audience will learn:
Synopsis: Investment in, development and deployment of technology sees great advancements in both the facilitating and screening of passengers and baggage. But what about airports who do not have the budget? And will advancement create other vulnerabilities and exploitation in the system?
What the audience will learn:
Elizabeth Krimmel
senior manager
Deloitte Consulting
USA
Synopsis: This panel discussion will explore innovative approaches, processes and tools that airports can use to deliver innovative approaches to CX measurement. With changing passenger segments, airports have an increasing need to maintain an active pulse on the passenger experience. With multiple channels of data – such as industry benchmarks, surveys and real-time data methods – airports also have a need to integrate data in a productive way. We will discuss innovative methods to capture, integrate, analyze and visualize data across the airport to improve the passenger experience. We will also discuss people, process and technology capabilities required to accelerate and enhance this.
What the audience will learn:
Fokko Kroesen
strategy and airport planning - sustainability expert, project director TULIPS
Royal Schiphol Group
NETHERLANDS
Synopsis: Climate change is an unprecedented and major challenge. In order to tackle this challenge, the European Commission set the European Green Deal, with the objective of achieving a climate-neutral continent by 2050. In this context, three ‘sustainable and smart mobility’ H2020 projects were selected by the European Commission in 2021. The OLGA, STARGATE and TULIPS projects – respectively led by Paris-Charles de Gaulle, Brussels and Schiphol Airports – will contribute to the acceleration of the environmental transition of operations at airports, demonstrating the feasibility of implementing and disseminating environmental innovations. These innovations will be presented by the panelists.
What the audience will learn:
Sascha Kuehner
director of sales
Revizto
SWITZERLAND
Synopsis: Prague airport took the Covid-19 lockdown as an opportunity to map its existing terminal buildings and create digital twins. The airport collected data in the field and kept this organized for easy further processing.
What the audience will learn:
Masato Kunezaki
director, air mobility business creation department
Japan Airlines Ltd
JAPAN
Synopsis: The social implementation of the eVTOL air taxi service in Japan is aimed at the timing of Osaka-Kansai Expo 2025. In this presentation, the activities relating to new business development in airline will be explained, in addition to the business scenario tasks to be solved, the roadmap for UAV and the commercialization of the air taxi business, keeping airline in mind.
What the audience will learn:
Michala Lander
technical director - social planning
GHD
NEW ZEALAND
Synopsis: Airports are uniquely placed to act as location ‘ambassadors’, helping to promote the best of what their home cities and surrounding regions have to offer. Viewed in this way, airports can be reimagined as lovable destinations that are much more than transit points; they can be destinations in and of themselves. To capitalize on this means identifying and understanding the most compelling and appealing attributes of their location during the airport design phase. The potential payoff is significant: a thriving, vibrant aerotropolis precinct that supports regional development and tourism.
What the audience will learn:
Blandine Landfried
hydrogen program manager
Groupe ADP
FRANCE
Synopsis: The advent of hydrogen-powered aircraft is a lever for air transportation decarbonization. Its key to success lies in the ability of the aeronautics and energy industries to set up the entire supply chain for LH2, to invent infrastructures and processes for liquid hydrogen (solving the technical challenges related to cryogenics - transportation, storage and distribution), and to prepare changes in the regulatory framework. For more than a year, aircraft manufacturers, airports and hydrogen industry experts have been cooperating to overcome the challenges.
What the audience will learn:
Nicolas Landrin
zero emission airport infrastructure manager
Airbus
FRANCE
Synopsis: The advent of hydrogen-powered aircraft is a lever for air transportation decarbonization. Its key to success lies in the ability of the aeronautics and energy industries to set up the entire supply chain for LH2, to invent infrastructures and processes for liquid hydrogen (solving the technical challenges related to cryogenics - transportation, storage and distribution), and to prepare changes in the regulatory framework. For more than a year, aircraft manufacturers, airports and hydrogen industry experts have been cooperating to overcome the challenges.
What the audience will learn:
Pierre Lanthier
director - IT strategy, innovation and business transformation
Greater Toronto Airports Authority
CANADA
Synopsis: As the pandemic disrupted passenger traffic and airport operations, Toronto Pearson set up focus groups to identify innovative ways to address the challenges posed by it. The technology innovation program, which was set up before the pandemic, allowed the airport to identify challenges and opportunities and to rapidly deliver from idea to outcome. Working with its strategic IT partner, Wipro, Toronto Pearson developed various innovative solutions that not only addressed the pandemic challenges but also created an opportunity to transform the airport operations. The presentation covers the approach Toronto Pearson took along with a few innovation case studies.
What the audience will learn:
Manuel Lanuza
manager, airport development
IATA
SWITZERLAND
Synopsis: Sustainability should include social considerations, such as the need to ensure persons with disabilities have full and equal access to air transport. As these people represent a growing part of the world's population, accessibility also makes business sense for the aviation industry, contributing to economic sustainability. This panel will share examples of recent initiatives that are raising the bar towards greater air travel accessibility for persons with disabilities. It will discuss the evolution of the concept of disability, of universal design, and how to address challenges related to infrastructure, regulation and the use of mobility aids.
What the audience will learn:
Michael LaPier
executive director
Monterey Peninsula Airport District
USA
Synopsis: Monterey Regional Airport, located in a spectacular part of California and home to the world-famous Pebble Beach Golf Course, is moving its passenger terminal to adapt to a larger aircraft fleet and evolving safety standards. This is an opportunity to reimagine a brand-new terminal, planning and designing it for ultimate flexibility, incorporating sustainable features, and taking into account an aging population with a growing desire for air travel. Doing all this on a very constrained site is challenging, but has pushed the team to think innovatively.
What the audience will learn:
Cédric Laurier
chief technical officer
Gatwick Airport Ltd
UK
Synopsis: Gatwick Airport is committed to exploring how to grow sustainably while supporting the local and national economy, improving facilities and continuing to transform services for its passengers. The presentation will discuss what the future holds for London’s second-largest airport and how we will deliver our Northern Runway plans.
What the audience will learn:
Sebastien Lavina
airport operations
Airbus
FRANCE
Synopsis: Airbus will offer views on the future of airport operations. Concepts and studies will be highlighted, aiming at describing the airport of the future and its interactions with aircraft models. The focus will also be on new energies (H2, SAF...) and innovative solutions for more environmentally friendly operations, ramp-wise and up to aircraft design. Airbus will share views with peers and experts and engage in discussions about what the future will look like and how it could drastically change the way airport operations are organized. We will be able to compare proposals and plan for further exchanges.
What the audience will learn:
Gaël Le Bris
senior aviation planner and senior technical principal
WSP USA
USA
Synopsis: The European aviation community is determined to significantly reduce its carbon footprint to achieve carbon neutrality worldwide by 2050. To reach this goal and obtain a license to grow, some airports are considering developing, within the airport, an intermodality node by connecting air, railway and road transportation to service passengers, the airport community and the airport neighborhood. They are also considering becoming a hydrogen producer or provider to service the airport, aircraft operators and other airport community stakeholders. This presentation will examine these two initiatives from multiple perspectives, analyze their strengths, constraints and opportunities, and assess their feasibility.
What the audience will learn:
Franck Le Gall
head of airport operations
Groupe ADP
FRANCE
Synopsis: Flightpath 2050 (EU) envisions a 75% reduction in CO2 emissions per pax*km by 2050 relative to 2000. This cannot be achieved by advances in aircraft technologies alone and requires contribution from all parts of the air transport system. Reducing the consumption of fuel leads to a reduction in CO2 emissions and operating costs. ADP Group is going to launch experiments to optimize ground operations. At Paris-Orly, up to 10% of CO2 emissions would be saved during the taxiing phases and 3% on the aprons. The conference will cover the experiments intended to be led by ADP Group.
What the audience will learn:
David Lee
director of international affairs
JJP Architects & Planners
TAIWAN
Synopsis: Kaohsiung International Airport (KHH) is about to undergo its most ambitious transformation since completion. The new masterplan calls for the replacement of the existing international and domestic terminals with a new, state-of-the-art passenger terminal, three concourses and a ground transportation center, totaling over 240,000m2 of floor area, all under one undulating roof. The design emphasizes sustainability and resilience along with a focus on passenger experience to create a distinct sense of place. Construction will be in two phases in order to meet the challenge of keeping the airport in operation during construction.
What the audience will learn:
Janie Lee
senior technology business partner
Heathrow Airport Ltd
UK
Synopsis: Traditional reactive support models are no longer fit for purpose in a world where we see widespread adoption of passenger self-service. Heathrow Airport will discuss its approach to transitioning to a next-generation support model, which has enabled it to focus purely on passenger service while relying on the service provider to provide end-to-end management of the passenger processing technology.
What the audience will learn:
Sally Lee
associate principal, education science and advanced technology
HDR
USA
Synopsis: New technology, big data and autonomous services are revolutionizing the way we conduct business. Personalized experiences in retail, business and even healthcare have raised consumer expectations. Airports can adapt many of these new systems to rethink and replace conventional revenue streams, enhancing their operations to match new customer expectations while adopting a more dynamic economic model that can remain resilient in different economic (and health) scenarios. Designing infrastructure to accommodate the autonomous technology needed for these new economic models will be key to benefiting from them.
What the audience will learn:
Emmanuel Lefevre
terminal and BHS projects director
Groupe ADP
FRANCE
Synopsis: All European hold baggage screening should be upgraded to Standard 3-approved explosives detection systems (EDS) by March 2023 at the latest. Thus Groupe ADP is currently redesigning and reconfiguring its CDG and ORY baggage handling systems under the surveillance of the French and European authorities. In the end, more than 100 EDS will be installed for a total investment of €500m. This challenging upgrade has had to be conducted under running operation and in conjunction with other passenger terminal revamping projects. As such, special attention is paid to the work of the SkyTeam Hub, which handles more than 70,000 bags per day.
What the audience will learn:
Synopsis: Investment in, development and deployment of technology sees great advancements in both the facilitating and screening of passengers and baggage. But what about airports who do not have the budget? And will advancement create other vulnerabilities and exploitation in the system?
What the audience will learn:
Stanislas Lego
sustainable design manager
Groupe ADP
FRANCE
Synopsis: This presentation explores one of the most interesting solutions to reduce the carbon footprint of construction: equipment and material reuse – particularly the ways to develop reuse in the feasibility phase.
What the audience will learn:
Heather Leide
director, airport development
Metropolitan Airports Commission
USA
Synopsis: Minneapolis-St. Paul International Airport (MSP) is designing a new terminal without relocating. With only a 15ft expansion and a new parking ramp, MSP is completing a US$1bn renovation and expansion, reinventing the entire facility. During construction, MSP has hosted some of the largest events – the Super Bowl, Final Four and PGA tournaments – while looking to reinvent the building as simply and efficiently as possible within its 1960s framework. The MSP director of airport development and Michaud Cooley Erickson MEP principal are excited to present the unique collaboration to make this all happen and enlighten the audience with best practices learned.
What the audience will learn:
Miguel Leitmann
CEO
Vision-Box
PORTUGAL
Synopsis: The AirAsia’s contactless facial recognition passenger processing system, F.A.C.E.S (Fast Airport Clearance Experience System), gives passengers a seamless travel journey throughout the airport, from check-in to boarding gates. The contactless technology offers an identification, clearance, and safety monitoring environment. With a combination of facial and iris recognition, AirAsia’s passengers can check in for their flight, authenticate themselves through digital travel documents and board their flights, simply by strolling through the airport, reducing human interaction, and putting emphasis on health and safety.
What the audience will learn:
Qian Li
principal engineer
Cundall
UK
Synopsis: Cundall will present the Carbon Assessment Tool and construction materials database developed for Hong Kong, to access the performance of building and infrastructure projects. With demand growing for net-zero carbon development, this tool aims to drive low-carbon design at the design stage with the ability to compare options and encourage the specification of low-carbon materials to capture carbon savings. Within the tool, an industry benchmarking system has been developed to measure performance and drive change. This presentation will explain how the tool was developed and how it can be used to reduce the upfront carbon in development.
What the audience will learn:
Anthony Liot
airside safety manager
Groupe ADP
FRANCE
Synopsis: Flightpath 2050 (EU) envisions a 75% reduction in CO2 emissions per pax*km by 2050 relative to 2000. This cannot be achieved by advances in aircraft technologies alone and requires contribution from all parts of the air transport system. Reducing the consumption of fuel leads to a reduction in CO2 emissions and operating costs. ADP Group is going to launch experiments to optimize ground operations. At Paris-Orly, up to 10% of CO2 emissions would be saved during the taxiing phases and 3% on the aprons. The conference will cover the experiments intended to be led by ADP Group.
What the audience will learn:
Alexis Long
chief strategy officer
Pangiam
UK
Synopsis: Pangiam, in collaboration with Google Cloud, has announced details of Project DARTMOUTH, a joint initiative to transform airport security operations using advanced computer vision, artificial intelligence and machine learning technologies. The presentation will detail the latest developments and how these technologies can deliver a step change in security operations.
What the audience will learn:
Arja Lukin
director, Airport City Aviapolis
City of Vantaa
FINLAND
Synopsis: Airports face three big challenges: they need to find new revenue sources, they need to adapt to climate change and they need to automate and digitalize their operations. This panel investigates how strategic landside development can empower airports to achieve all three of these goals. Leading experts will explain how they’re leveraging the landside to drive innovation and help airports become more financially, environmentally and operationally resilient. Drawing on successful examples from Europe, North America and Asia, panelists will highlight the key drivers that determine the success of their landside development strategy - and how other airports can do the same.
What the audience will learn:
Ronald Lunstroo
sustainability expert and systems developer
Schiphol Group
NETHERLANDS
Synopsis: Schiphol is well positioned to build back better post-Covid-19, thanks to its foresight to frame a sustainability ambition early last decade, with dedicated strategy and management buy-in. When sustainability pressures increased, this allowed the airport to focus on what needed to be achieved and the question of how such programs can be delivered in the airport built environment was answered. The airport-management-endorsed strategy allowed fully circular infrastructure development based on common KPIs for the airport, consultant and contractor.
What the audience will learn:
Karl Lyndon
partner - aviation
Buro Happold
UK
Synopsis: The discussion will cover a strategy for a fast transition from carbon-based fuels to hydrogen. The basic premise is that the early development of capable aircraft will enable a more gradual conversion of airports into hydrogen hubs. Capable hydrogen aircraft will be able to cover much airspace on the basis of a very small number of refueling hubs, capitalizing on the concept of tankering, i.e. flying into an airport and taking off without refueling. A fleet of early hydrogen-fueled aircraft is proposed and it will be shown that it can cover a wide range of European routes comfortably with just two hypothetical hubs.
What the audience will learn:
Jean-Sébastien Mackiewicz
airport solutions director
Hub One (Groupe ADP)
FRANCE
Synopsis: The smart airport is an objective shared by all major airports to make the passenger experience seamless. Data sharing is a reality regarding operational tools for airport process performance, but smart airport needs data exchange between all airport stakeholders to deliver its full benefits. The exchange of data will become widespread and create a new dynamic of value and new services for the airport ecosystem. The time has come to unlock the potential of data. What changes are already taking place? What types of services will emerge? What impact will data exchange have on the airport ecosystem?
What the audience will learn:
Matthew Macy
director, public sector
Medallia
USA
