Speaker List 2022

Synopsis: It's difficult to get airlines to commit to flight operations in remote areas of Europe. When the market is closed, the location is far away and your region is unknown by airlines; when there are only a few airlines operating from your airport – is there a way to make you known to the world? This presentation showcases how a small region can take matters into its own hands and raise awareness of its existence. With successful marketing and development work, the Tampere region has gone from being a hidden and unknown place to a known opportunity for new companies.

What the audience will learn:

• How a region can be a key operator in air transportation development work
• The power of collaboration by regional companies when the working budget is low
• How to market your regional industry and city development into a successful and accessible destination
• How to connect local interest groups to support you and work together towards the same target
• The power of visibility and strength in numbers internationally despite being small and unknown

Synopsis: While advanced air mobility (AAM) vehicle technology is advancing very rapidly, a number of challenges raised by this new form of mobility in terms of use, acceptability, regulations, technologies and industrialization are still to be addressed. In order to respond to these challenges, and better prepare for a pre-commercial showcase at the Paris 2024 Olympic Games, Groupe ADP and RATP Group launched the testing phase of the AAM Pontoise Airfield Sandbox in November 2021, to drive maturity forward.

What the audience will learn:

• Vertiports in airport context
• Pontoise Airfield Sandbox
• AAM challenges
• 2024 Paris Olympics and objectives

Synopsis: The emerging UAM/AAM ecosystem has been driven predominately by cross-industry technological advances and convergence. Societal acceptance is figuring nowadays as a major, if not the most dominant, challenge in the realisation of UAM services and their associated business cases, and thus, of market triggering and uptake. This presentation will discuss societal viewpoints with an emphasis on the emerging role of local authorities and their catalysing participation in co-creating sustainable and responsible integrated mobility services including UAM/AAM modal options.

What the audience will learn:

• A wider ecosystem consideration of UAM/AAM
• The societal challenges associated with UAM/AAM
• The emerging and catalysing role of local authorities for nurturing societal acceptance

Synopsis: The panel will discuss the challenges and performance of airports in the region during/post-pandemic and how the region led global recovery, as well as the key trends affecting airport passenger terminal processing and growth, the impact of Covid-19 on operations, airport development plans, strategies employed to boost passenger confidence, new health requirements and ways to spur traffic activity.

What the audience will learn:

• Airport crisis and pandemic management
• Airport capacity rationalization
• Bringing non-standard stakeholders – such as health, medical, vaccine – into the aviation ecosystem
• Digital credentials and innovation
• Travel passes

Synopsis: With the development of an all-new airport in Istanbul came the opportunity to plan and design a state-of-the-art operational campus for Turkish Airlines (THY) comprised of over 50 next-generation support facilities. The campus will total over 650,000 square meters (seven million square feet) and set a new standard in airline operational excellence. Our design is not only highly functional but also imparts a unified visual identity that thoughtfully applies the airline’s revamped global brand. Attendees will learn how we incorporated innovative technology and sustainable materials to develop a cohesive design representative of THY’s ambitious growth, corporate rebranding efforts and overall vision.

What the audience will learn:

• How to apply key skills to design complex projects like the seven million square feet 50-building campus for Turkish Airlines
• Identify and define key elements that are crucial for successful global leadership: management, communication, local office presence and construction management
• How the use of technology was critical to building consensus among the disciplines involved in the implementation of the campus
• Understand the methodology and approach behind our design in terms of branding, application of sustainable materials and use of technology

Synopsis: Working on the next generation airport management systems and how to apply cutting-edge technologies such as big data, machine learning, IoT and mobile technologies is crucial to increase operational efficiency in airport operations. To create ‘smart airports’ of the future, airport technology companies bring in new architectural models such as microservices, containers and most up to date approaches such as user experience (UX) and design thinking (DT).

What the audience will learn:

• Improving operational performance and efficiency by adopting big data and machine learning (ML) technologies in airport management systems
• New optimization methods, AI based suggestion engines and multi-KPI objective functions to meet varying optimization needs and goals of airports
• Global and holistic view of airport operations with accurate and complete information on flights and resources
• Modular and flexible software approach to processes to the Total Airport Management (TAM) concept using micro services architecture and containers
• Empowering UX (User Experience) and Design Thinking (DT) principles to remove the frictions for operational users

Synopsis: Operations were transferred seamlessly to Bahrain International Airport’s (BIA) new passenger terminal on 28 January 2021, positioning BIA as the most modern boutique airport in the region. The move is part of the Airport Modernization Program (AMP), one of the most important national development projects in Bahrain’s history. Ahead of the transfer, Bahrain Airport Company and its partners successfully completed the National Operations Readiness and Airport Transfer (ORAT) program, paving the way for a smooth transition despite the challenges of COVID-19. The second phase of the AMP includes the launch of a new private aviation terminal that will enhance level of service provided to VIPs, business leaders, and private jet owners traveling through BIA. This phase also includes the launch of a fuel farm complex that will position Bahrain as a prominent and sophisticated aviation fuel services hub in the region.

What the audience will learn:

• BIA's success story in transferring the operation seamlessly
• The main strategic points in building a boutique airport
• Overcoming challenges during Covid-19

Synopsis: The panel will discuss the challenges and performance of airports in the region during/post-pandemic and how the region led global recovery, as well as the key trends affecting airport passenger terminal processing and growth, the impact of Covid-19 on operations, airport development plans, strategies employed to boost passenger confidence, new health requirements and ways to spur traffic activity.

What the audience will learn:

• Airport crisis and pandemic management
• Airport capacity rationalization
• Bringing non-standard stakeholders – such as health, medical, vaccine – into the aviation ecosystem
• Digital credentials and innovation
• Travel passes

Synopsis: Bahrain International Airport (BIA) is equipped with state-of-the-art technology to enhance efficiency, improve security and meet passengers’ growing expectations for a more seamless airport experience. Advances in automation streamline some of the most time-consuming processes and procedures, reducing waiting times for passengers and giving them more control over their journeys. Bahrain Airport Company continues to invest in enhancing its ICT capabilities, enabling it to keep pace with the Kingdom’s digital transformation while supporting BIA’s ongoing development. Through the growing use of cloud-based solutions, Bahrain Airport Company has improved efficiency, security and scalability across the company.

What the audience will learn:

• BIA's collaboration success story
• BIA's digitalization strategy
• BIA's approach and implementation

Synopsis: The presentation will focus on the importance of creating SeMS at the airport level to assure compliance to national and international requirements and setting a smooth security operation in collaboration with all stakeholders. I will discuss the oversight system that has to be created to assure compliance levels to the SeMS.

What the audience will learn:

• The importance of having one umbrella under which all stakeholders work
• Importance of unifying terminologies and concepts
• Creating a strong oversight system at the airport (ICAO 8 critical elements)
• Key success factors to run smooth operation with stakeholders engagement

Synopsis: The outcome of a security management system is the development of a positive security culture. ICAO introduced GASeP – the Global Aviation Security Plan – with the objective of enhancing the overall effectiveness of aviation security worldwide. The panel will share their experience and the benefits of SeMS programs.

What the audience will learn:

Synopsis: The European Entry/Exit System (EES) to register entry and exit data for third-country nationals crossing the external borders of the Schengen area is expected to go live by October 1, 2022. The new regulation brings a major challenge in border crossing procedures as the capture of biometric data will be required at arrivals and departures for most third country nationals. To mitigate the impact, some border police and airports have taken this opportunity to implement smart borders, others a semi-manual process. For all, processing times, equipment financing and procurement and space allocation remain key issues in Covid times.

What the audience will learn:

• Understand the regulation requirements and the impact for the travel industry
• Understand the process options and the associated impact on processing times and layouts
• Share lessons learned on process and technology approaches

Synopsis: The unraveling challenge faced by our industry is no loner how to arbitrate between security and facilitation, but how to successfully manage both. This panel will review the major pillars sustaining this objective, including the progress of biometric sensors, the biometric constraints of automated ID risk assessment, and the evolving state-of-the-art of large-scale smart border management.

What the audience will learn:

Synopsis: The panel will discuss the challenges and performance of airports in the region during/post-pandemic and how the region led global recovery, as well as the key trends affecting airport passenger terminal processing and growth, the impact of Covid-19 on operations, airport development plans, strategies employed to boost passenger confidence, new health requirements and ways to spur traffic activity.

What the audience will learn:

• Airport crisis and pandemic management
• Airport capacity rationalization
• Bringing non-standard stakeholders – such as health, medical, vaccine – into the aviation ecosystem
• Digital credentials and innovation
• Travel passes

Synopsis: Despite the negative effect of the global pandemic on the aviation industry, since March 2020 there has been a spike in activity in some airports, focused on changing passenger journeys and optimizing costs as well as providing more flexible and efficient operations. In KSA, these projects align with Vision 2030. In this co-presentation with Riyadh Airport Company, we will talk about the digital transformation in the KSA capital’s airport and specific aspects of those projects that will be interesting for other airports.

What the audience will learn:

• What it is like to the digitize the process and procedure in Saudi Arabia
• How is the government is fostering and scaling our digital transformation?
• The impact of the national digital transformation programs versus airports' processes and standards
• Re-evaluate airports’ most feasible digitized changes and the involvement of airports' organizational environment
• The promising future for aviation industry in Saudi Arabia

Synopsis: Digital twins are virtual worlds that give you the illusion of real life and solve the big challenge of coping with the exponentially growing complexity that is inherent in any real Industries 4.0. A flight simulator is a digital twin for a real aircraft. Digital twins allow architects to demonstrate the result of a design before money is spent on real concrete. Digital twins are enablers. Get a grip on their potential and hear how they work. Share our excitement and enter with us the era of evolution by design with digital twins.

What the audience will learn:

• How Industry 4.0 works for airports
• The trend of digital twins
• How AI, IoT and serious gaming work hand in hand

Synopsis: Security of Air Transport Infrastructure of Europe (SATIE) aims to develop an interoperable toolkit that will help improve cyber-physical correlations, forensic investigations and dynamic impact assessment at airports. With a focus on airport baggage handling systems, project consortium members will together explain the approach, testing, simulations and tools used in the SATIE project to validate the efficiency and interoperability between existing systems and enhanced security solutions to ensure more efficient threat prevention, threat and anomaly detection, incident response and impact mitigation of cyber threats against airport baggage handling systems.

What the audience will learn:

• The importance of risk analysis in developing targeted cybersecurity defensives of a baggage handling system
• Strong supplier/customer collaboration is critical to developing robust security toolkits
• Cyberattack – it is no longer a question of if; it is a matter of when
• The advantages of a security operation center (SOC) in monitoring the critical infrastructure of an airport
• Simulating cyberattacks using a BHS ‘digital twin’ to provide dynamic impact assessment and learnings

Synopsis: Voted one of the 14 most beautiful airports in the world by Curbed in 2018, Kutaisi International Airport has rapidly grown from 300,000 passengers in 2015 to 2.5m passengers forecasted in 2022. United Airports of Georgia chose to create the recent large extension on the same values as the original design, focusing on the comfort of traveling, being a smart and versatile processor and creating a cultural destination. Emphasizing Georgian hospitality, the airport is much more than a gate to the country. The guest is central in every aspect of the airport’s experience, creating a different terminal experience.

What the audience will learn:

• A user-oriented experience where the health and comfort of every passenger is accommodated through architecture and spatial design
• Adaptive space that can change over time but which will define the quality of the terminal
• Consistent sustainable core values create a strong identity for the airport as well as the city

Synopsis: Climate change mitigation, air quality improvement and biodiversity preservation are challenges at the forefront of civil society expectations. Given this context, expectations are high for aircraft manufacturers, airlines and airports, among others. Action appears to be a prerequisite to maintain the license-to-grow and even license-to-operate of the sector. In this context, airports can play a significant role in promoting more sustainable aviation, given their ability to provide solutions that will not only reduce their own impact – by decarbonizing their energy production, for instance – but also help all third parties to limit their impact (airlines, ground handlers, passengers and employees).

What the audience will learn:

• Transition from a historical model based on permanent growth to a new paradigm of sustainable development adapted to the traffic
• New approaches to fulfill hospitality and operational excellence: multimodality, construction methods, excellence and sustainability of operational modes
• Innovation as a key driver, a way to better passengers' experience, operations and infrastructures (VTOL technologies)

Synopsis: Following on from "The Conversation" in our Virtual Conference in January 2021,the common consensus was that Aviation needed to be sustainable and we needed to co-operate more. We'll look at examples of sustainable solutions and co-operations – and discuss what is needed for the future.

What the audience will learn:

Synopsis: Following the creation of a new guest experience strategy pre-pandemic, we are on a transformation journey to deliver a great guest experience by setting the standard for our own staff and stakeholders.

What the audience will learn:

• Customer experience transformation
• Collaboration
• Accountability for the end-to-end customer journey

Synopsis: Baggage handling systems (BHS) are critical to successful and efficient airport operations. The selection of proper BHS technology that will provide the most reliable, efficient and secure conveyance of bags is an absolute necessity. And ensuring that the design, construction, operations and maintenance will fully satisfy the airport’s needs must be carefully orchestrated. Orlando’s growth has dramatically exceeded forecasts. To meet demand, GOAA began a public procurement protocol in 2015 to select the design, construction and manufacturing team for an RFID (aka ICS) BHS system, which provides 100% tracking, eliminates international and domestic bag separation, minimizes jams and improves hygiene.

What the audience will learn:

• The process of selecting the BHS DBOM Team
• The technical aspects of preparing the Design Criteria Package for all manufacturers
• The most important aspects of a robust, reliable and efficient BHS
• The best method to design, procure and install a BHS
• Key success factors in delivering the BHS system through collaboration among the Terminal Designers, DBOM BHS Team and Construction

Synopsis: In September 2018 Kansai Airport witnessed a total disruption of its operations leading to the closure of the airport for two weeks. This was not due to a health calamity such as Covid-19 but instead a severe climate event. Typhoon Jebi caused massive storm surges that allowed waves to over-top the island airport’s sea defenses, leading to flooding of the airport. In this presentation, lessons from the first responder team will be shared, as well as innovative approaches to building flood resilience for airports in the face of climate events.

What the audience will learn:

• Best practices from first responders faced with a disruptive event
• Innovative mitigation measures to make airports more resilient to climate impacts in the future
• Use of data modeling to develop robust solutions
• Use of innovative stakeholder engagement ‘circle tool’
• Unique challenges faced by Japanese airports

Synopsis: The fundamentals of airport placemaking have changed. Sure, meeting passengers’ basic needs is still crucial, but today’s travelers expect more. Their dollars demand it. They won’t pay for inauthentic experiences. They crave a taste of the city that lies just beyond landside, a glimpse of what it’s like to be a part of the hometown team. So maybe it’s time we stopped looking at them as passengers and started seeing them as fans. Airports should borrow qualities from the best stadiums and arenas that make them magnetic draws in the first place. Find out how, with two international case studies.

What the audience will learn:

• What airports can learn from the most cherished gathering places in sports when it comes to urban design and activation
• How to put underutilized space to work to delight your customers and give them a welcome distraction from their worries
• The first steps in auditing an airport’s existing experience and learning more about its customer base
• How to de-stress the airport environment and prime your customers to spend on worthwhile experiences
• How to customize this new experience: a comparative US/European airport operator’s perspective

Synopsis: The fundamentals of airport design have changed. Meeting passengers’ basic needs is no longer standard. Today’s travelers expect and deserve more. Their dollars demand it. They aren’t reminding themselves that the misery of construction will be worth it in 10 years – they want traveling to be an incredible experience now. How do you balance customer experience in the short term while pursuing long-term design plans? When spaces and experience are designed with empathy, airports can utilize smaller-scale projects and renovations to stay on time and on budget with their larger goals. Learn more through the Austin-Bergstrom International Airport case study.

What the audience will learn:

• What airports can learn from the most cherished gathering places and events when it comes to urban design and activation
• How to put underutilized space to work delighting your customers and giving them a welcome distraction from their worries
• Why it is important to understand an airport’s existing experience and learn more about its customer base through journey mapping
• How to de-stress the airport environment and prime your customers to spend on worthwhile experiences
• How to best utilize your resources for new spaces and experiences in between large-scale projects

Synopsis: Hany will discuss the current and envisaged global dynamics and conflict zones and their impact on civil aviation, mobility and air travel. Overflying conflict zones and the constant change in the airspace risks and its influence on the aviation sector.

What the audience will learn:

• The progressive challenges affecting the aviation sector and air travel
• The value and powerful impact of air carrier’s aviation security risk management professionals
• The great efforts civil aviation is undertaking to re-emerge from the COVID-19 era

Synopsis: Where is aviation today and how can we collaborate for recovery? How will the Russia-Ukraine conflict affect recovery and security? We will look at identifying the challenges and what can be done to overcome them, including the length of recovery, the impact on the security infrastructure and staffing, the development and cost of technology, revised routing and passenger demand. Is regulatory structure created for where the industry is now going or is it time for the industry to take the reins?

What the audience will learn:

Synopsis: The discussion will cover a strategy for a fast transition from carbon-based fuels to hydrogen. The basic premise is that the early development of capable aircraft will enable a more gradual conversion of airports into hydrogen hubs. Capable hydrogen aircraft will be able to cover much airspace on the basis of a very small number of refueling hubs, capitalizing on the concept of tankering, i.e. flying into an airport and taking off without refueling. A fleet of early hydrogen-fueled aircraft is proposed and it will be shown that it can cover a wide range of European routes comfortably with just two hypothetical hubs.

What the audience will learn:

• Hydrogen aircraft and the application of hydrogen in airports
• The approach to transform the aviation industry at relevant scale
• The concept of tankering - very useful with hydrogen given its very light weight
• Hypothetical examples of refueling return and polygonal flights at hubs only show that a wide range of destinations can be reached
• Gradual development of hydrogen airports will permit faster access to market and commence decarbonization

Synopsis: As airports evolve from shopping malls serving passive consumers into destinations that serve the needs of tomorrow's travelers, innovation will come from technology investment, expansion of experiences and providing unique and memorable options. Millennials and Generation Z will soon be the dominant generations moving through our airports. We need to serve their needs and rethink the entire experience with them in mind.

What the audience will learn:

• How to use technology to serve the new passenger
• How to apply research to the selection process
• Why we need to focus on Millennials and Generation Z

Synopsis: The new Aile Est, assembled with the precision of a Swiss Watch, heralds a new generation of piers. The building offers an unparalleled quality of passenger experience for arriving and departing passengers, a colorful journey that benefits from unparalleled views and proximity to the aircraft. Furthermore, this project aims to improve the reception of passengers on intercontinental flights by responding to the standard of a high-level sustainable building (with over 100 geothermal probes and 7,000 square meters of solar panels).

What the audience will learn:

• Long-haul at Geneva: a new gateway to Switzerland
• How constraints led to innovation: a pier that floats above the head of the stand road leaning toward the aircraft
• First impressions matter – the arriving passenger experience: mountains, Toblerone and precision Swiss engineering
• Wayfinding and identity: how color can help you navigate and rekindle the joy of travel
• An energy-positive airport building: solar panels, geothermal probes, heat pumps, rainwater recovery, optimized daylight, triple glazing

Synopsis: This award-winning project is the result of research and innovation conducted by the Dublin City University in partnership with Dublin Airport and the DAA data and analytics teams. We are creating a real-time system using AI deep learning computer vision with a novel approach to detect individual passengers, anonymizing them and re-identifying them along their airport journey. We are addressing the challenges of the real-world airport environment utilizing the existing CCTV airport camera network, delivering passenger flow management and monitoring solutions. While the project is in the early stages, we have already identified many opportunities and challenges that we would like to share.

What the audience will learn:

• How we are delivering innovative solutions through a collaborative partnership with one of Ireland’s leading universities
• How we have leveraged existing technology including cameras, IOT streaming, geospatial (GIS) data and AOS
• How we deployed passenger journeys in real time and created a futureproofed framework for new use cases
• How this ground-breaking visibility opens up new possibilities in how key passenger processes can be improved
• The challenges we have encountered and how we have addressed them

Synopsis: Understanding passenger flow throughout airport facilities forms the basis for many operational and customer service decisions but most airports are not equipped to do this. With its goal of becoming the ‘passenger airport of choice’, London Gatwick has embarked on a comprehensive IOT and digitization strategy to improve its understanding of customers’ movements and needs – right across the airport. The speakers will present how LGW is harnessing data from the airport’s passenger-related processes to gain the flow insight needed to make better plans, predict bottlenecks and make the right real-time decisions to ensure travelers have a first-class experience.

What the audience will learn:

• How AI helps LGW to reduce overheads while improving services
• Flow insight can identify paths to increased revenue by understanding how passengers travel to the airport, park, move, dwell and shop
• Getting started is easier than you think. The key is to first unlock the data in current passenger processing/IOT systems
• Sustainability can and should happen across all decisions: how Gatwick looks towards cloud technology to support its sustainability strategy

Synopsis: In a rapidly changing aviation environment featuring resilience and growth of low-cost airlines, airport retail must evolve radically to better meet consumers’ changing habits and keep growing revenues.

What the audience will learn:

• The dominance of low-cost airlines in the post-Covid landscape
• The retail offer to evolve rapidly to fulfill new demand
• The new, pivotal role of F&B as to retail mix and passenger experience
• The enhanced role of convenience stores and new categories
• Passenger experience and retail entertainment

Synopsis: Many things have changed, many have stayed the same. Different markets have had different experiences, but all have been impacted by the pandemic. In this panel we explore key learnings from the adapt-on-the-fly necessity that Covid-19 created, and look at which Covid-induced strategies have long-term impact. We also discuss the realities of a post-Covid world – how many of these forecast and observed changes are really about Covid, and how many were inevitable anyway? We consider the new growth drivers for airport retail and how airports can position themselves to optimise value going forward.

What the audience will learn:

Synopsis: Bucharest, the capital of Romania, will receive a modern and fully privately owned international airport in the next few years. This airport will be futureproof and be based on the innovative requirements of airlines and airport stakeholders for the upcoming decades. The airport will be part of a new urban development, which will generate opportunities for businesses, employment and social infrastructure.

What the audience will learn:

• Futureproof airport development and innovation
• Sustainable business plan and green initiatives
• Integration of stakeholders and the entire airport community
• Transformation and regeneration of an entire metropolitan area
• Attraction of technology and innovative systems

Synopsis: The 20th anniversary of the September 11 attacks allowed the media and the industry to reflect on the many subsequent achievements made to improve security in the skies and on the ground. While we rightly celebrate success, we must also avoid complacency and face up to the remaining challenges. This presentation looks at the broad range of attacks, often unassociated with terrorism, that have taken place, and examines whether our aviation security system is robust enough to prevent similar incidents in the future and proactive enough to counter the threats we know exist but have yet to see realized.

What the audience will learn:

• How to achieve a balance between using technology and embracing behavioral analysis techniques
• The importance of recognizing that aviation security is far more than counterterrorism
• How to face up to the limitations of our existing system and adopt a proactive stance to manage future threats
• Recognizing that poor mental health is a security issue and cannot always be pigeonholed as a safety problem
• Adapting our security techniques to identify threats in the (post-)pandemic world

Synopsis: Short presentations from the speakers will lead the panel debate focusing on the impact and outcomes within the aviation industry. The panel will discuss how airports and airlines have had to adapt to new strategies, what it has meant for the tactical and the operational side of the business, the integration of new technology and processes and how these affect its operators.

What the audience will learn:

Synopsis: Although airports’ initiatives to reduce their carbon footprints are welcome, it is aviation itself that faces the biggest challenge to meet the net-zero target by 2050. This can only be achieved through the transition to new aviation fuels. This talk will explain the role that hydrogen can play. The implications of adopting hydrogen at all levels – from geopolitical issues and government policy through to national infrastructure – will be discussed. Delegates will become acquainted with the key facts and figures that will inform decision making, allowing them to understand what a transition to hydrogen means for their businesses.

What the audience will learn:

• Putting the scale of hydrogen for aviation into context
• How hydrogen demand for aviation compares with other potential uses of hydrogen in the UK
• The potential sources of green energy to create the hydrogen
• The changes that need to be made to the national infrastructure to support this supply chain
• Why the aviation sector must influence government policy to support the use of hydrogen

Synopsis: Over the last few years, some pioneering companies have leveraged the implementation of robotic technologies, focusing on commercial use cases to support personal, domestic needs. As this application would reach a much broader target audience than the traveling public, some of these technologies have not yet provided clear use cases for the airport and aviation environment. This presentation will describe an innovative approach to effectively add value to the aviation and airport environment using some of these cutting-edge robotic platforms, in partnership with some of the most advanced technology service providers worldwide.

What the audience will learn:

• Artificial intelligence applied to the airport customer experience
• Robotics and the automation of behavior detection
• How robotics interact with customer emotions and perceptions
• Implementation case studies
• Potential future opportunities

Synopsis: Going beyond traditional journey maps, SAN is implementing technology that maps and supports passenger movement through the terminals. Using the insights to enhance and inform the different lines of business that make up the airport ecosystem, the presentation will explore how this tech is being integrated with SAN's existing food and retail locations and how it shapes the concessions design of a new terminal. By looking at experience design as a platform that ties together business needs with the touchpoints along a customer’s journey, SAN is engaging with technology in a way that streamlines internal operational needs and creates a more impactful experience for its customers.

What the audience will learn:

• How technology is being used to inform business concessions strategy and overall experience planning
• How experience designers can structure their department as a platform to engage others
• How to influence both new-build planning and existing terminal spaces
• How to avoid the pitfalls of innovation for the sake of development

Synopsis: The airport marketplace is evolving, rapidly transforming into an integrated digital retail space. All non-aeronautical services (lounges, parking, retail) are likely to be available for passengers on an intuitive digital platform, helping them curate a personalized travel and retail experience. This can be further expanded onto network airports and destinations, allowing passengers to purchase items and experiences like duty-free products, concert tickets, tourist attraction tickets, etc, all within the integrated airport digital marketplace. The future airport business model will therefore move from charging per square foot to per transaction. This will have an effect on airport retail commercial contracts.

What the audience will learn:

• The concept of an airport as an integrated digital marketplace
• How a single, intuitive airport digital platform could help passengers build their entire airport experience
• How the integration could expand to network airports and destinations
• The future of the airport business model the - move from charging per square foot to per transaction (the e-commerce model)
• The modification of retail commercial contracts

Synopsis: Following on from "The Conversation" in our Virtual Conference in January 2021,the common consensus was that Aviation needed to be sustainable and we needed to co-operate more. We'll look at examples of sustainable solutions and co-operations – and discuss what is needed for the future.

What the audience will learn:

Synopsis: The presentation will cover Groupe ADP's renovation of Terminal 2B and expansion of the airside for the separation of international passenger processing: departures and arrivals; the creation of a link building between 2B and 2D to pool the functions of controls, baggage delivery, shopping areas and lounges; the complete redevelopment of the link module (Module L) with retail spaces; and the complete energy renovation of buildings (envelopes and facades, fluid technical installations, HVAC, etc).

What the audience will learn:

• Architectural ambition
• Renovation of emblematic existing terminals
• The passenger process
• BIM methods
• Communication

Synopsis: The presentation will offer an overview of some of the innovative initiatives Swedavia’s airports have undertaken to become world leading in sustainability.

What the audience will learn:

• How to set goals for innovation
• How an airport can affect the aviation industry
• Examples of sustainable innovations
• What will happen next

Synopsis: Following on from "The Conversation" in our Virtual Conference in January 2021,the common consensus was that Aviation needed to be sustainable and we needed to co-operate more. We'll look at examples of sustainable solutions and co-operations – and discuss what is needed for the future.

What the audience will learn:

Synopsis: Major airports are facing – or will likely face in the near future – flow capacity constraints (ground transportation, check-in, security checks, border controls, etc), degrading flight punctuality and passenger and airline satisfaction. Airports are becoming increasingly ‘smart’ but also complex ecosystems to optimize. As available data skyrockets and passengers’ expectations continue to rise, big data capabilities mean that figures can help to better understand the airport processes and improve operational performance efficiently.

What the audience will learn:

• Why will airport operators need big data capabilities to further optimize passenger flows?
• What are the main requirements to implement a big data strategy?
• Application to a specific case study of passenger journey

Synopsis: We developed a project called BiodiversIT to respect the environment, preserve biodiversity and present a virtuous image. It involves deploying sensors that, associated with dedicated AI algorithms, will be able to provide information on the presence of remarkable and undesirable species in order to eliminate the use of phytosanitary products and enhance the value of projects and maintenance operations.

What the audience will learn:

• Initial feedback on the difficulties of automating measurements in large areas
• A method for assessing biodiversity at airports
• Consequences of glyphosate dependence and experiments to get out of it

Synopsis: AECOM is currently supporting the global deployment of eVTOLs and working with Ferrovial and Lilium to design a network of vertiports connecting strategic locations in major Florida cities. With many global regions likely to see the deployment of eVTOL in the coming years, what will this mean for airports and other modes of air travel? Drawing on AECOM's eVTOL experience, this presentation looks at what airports are currently doing to support eVTOL deployment and will discuss the design, policy and airport operations considerations required for airports to develop vertiport infrastructure.

What the audience will learn:

• What airports are currently doing to support eVTOL deployments
• How design for eVTOL and routing could impact airport operations
• About the policies that will support eVTOL deployments
• The lessons learned from the progress the industry has made so far

Synopsis: With the challenges of emerging optimistically from the pandemic and an increasingly competitive airport landscape, retail and hospitality remain key differentiators in defining the guest experience. This case study of the recent, award-winning and innovative retail and mixed-use development in Singapore will explore the key design principles that have inspired customers, and how this compares with current airport retail. Focusing on the guest experience, well-being and wellness, it will examine how sustainability is an essential part of catering for the needs of travelers and how airports can learn from successful city-based retail design.

What the audience will learn:

• A case study of Funan Mall, Singapore – a benchmark in sustainable retail design
• What is meant by sustainability, well-being and wellness in the context of airport retail
• How sustainability and biophilia are becoming two of the keys to successful commercial retail design

Synopsis: Innovation is one of the most overused words, but how can we define a unique model, achieve employee engagement and attract real, game-changer start-ups? The presentation will introduce an innovative platform that integrates autonomous and assisted driving in wheelchairs and personal vehicles, to provide a new and more efficient approach for PRM services within airports. This solution, presently under test, will improve the passenger experience and provide commercial appeal, thanks to assisted driving and the use of voice commands.

What the audience will learn:

• The definition of an innovation model
• Employee engagement
• Call for ideas
• Why we need innovation

Synopsis: The future of mobility will be fundamentally different from what we know today. While demand for mobility will thrive again after the pandemic, new means of transport and new market players will shape customer mobility. While customer preferences will shift, climate change will present new challenges. To overcome these challenges, airports need to fully embrace intermodality to address sustainability demands and provide a customer-centric approach to innovation and digitalization with regard to mobility.

What the audience will learn:

• What is a mobility hub and how it could address challenges from an airport point of view
• Trends in mobility
• Which trends affect airports and how they do so
• Customers’ expectations of a mobility hub
• How airports can develop into mobility hubs

Synopsis: One year ago, Fraport launched its Digital Factory, a virtual business unit that accelerates digital transformation across the group. The conclusions of its first full year in operation are very promising: it leverages cultural change in terms of digital and agile thinking across the company; it serves as a tremendous stimulus for innovative projects and collaborative approaches; it has a proven track record of business impact; the process fosters cooperation between a small and powerful core team and the business units across the company.

What the audience will learn:

• Why set up a Digital Factory?
• Process to success: how to set up a Digital Factory?
• Getting >n projects per year over the finish line effectively
• Co-operation with a powerful solution partner
• Lessons learned after Y1

Synopsis: Groupe ADP will present its Environmental Policy 2022-2025 based on the four strategic pillars of the Airports for Trust charter: 1. Move toward zero-environmental-impact operations to reach carbon neutrality by 2030; 2. Actively participate in the aviation sector’s environmental transition efforts and, when applicable, provide solutions airside (alternative sustainable fuels, hydrogen) to enable carbon-free aviation by the middle of the century; 3. Promote the integration of each airport into a local resource system: short routes, circular economy, production of resources on-site; 4. Reduce the environmental footprint of airport planning and development projects.

What the audience will learn:

• Paris Aéroport has already reduced its CO2 emissions per passenger by 71% over the 2009-2019 period
• Outside France, six of the group’s airports have already achieved carbon neutrality as part of the Airport Carbon Accreditation scheme
• Paris Aéroport is already working for the arrival of alternative sustainable fuels and hydrogen-powered aircraft
• To integrate into local resource systems, we need to focus on short routes, circular economy and production of resources on-site
• To reduce the environmental footprint, we need to focus on sober design, low-carbon construction and renovation of infrastructure

Synopsis: We developed a project called BiodiversIT to respect the environment, preserve biodiversity and present a virtuous image. It involves deploying sensors that, associated with dedicated AI algorithms, will be able to provide information on the presence of remarkable and undesirable species in order to eliminate the use of phytosanitary products and enhance the value of projects and maintenance operations.

What the audience will learn:

• Initial feedback on the difficulties of automating measurements in large areas
• A method for assessing biodiversity at airports
• Consequences of glyphosate dependence and experiments to get out of it

Synopsis: Climate change is an unprecedented and major challenge. In order to tackle this challenge, the European Commission set the European Green Deal, with the objective of achieving a climate-neutral continent by 2050. In this context, three ‘sustainable and smart mobility’ H2020 projects were selected by the European Commission in 2021. The OLGA, STARGATE and TULIPS projects – respectively led by Paris-Charles de Gaulle, Brussels and Schiphol Airports – will contribute to the acceleration of the environmental transition of operations at airports, demonstrating the feasibility of implementing and disseminating environmental innovations. These innovations will be presented by the panelists.

What the audience will learn:

• STARGATE will develop, test and implement innovative solutions to make the airport ecosystem and operations more sustainable and efficient
• TULIPS will deliver demonstrations in airport operations that accelerate the collective ambition to drastically reduce emissions and local impact
• OLGA will take a holistic approach to environmental innovation at airports, reducing the environmental footprint from passengers', airlines' and neighborhood perspectives.
• This panel will cover sustainable aviation fuels, low carbon mobility, hydrogen production and use cases.
• The panel will further cover the circular economy, biodiversity, air quality improvement, the green apron and zero-waste operations.

Synopsis: The advent of hydrogen-powered aircraft is a lever for air transportation decarbonization. Its key to success lies in the ability of the aeronautics and energy industries to set up the entire supply chain for LH2, to invent infrastructures and processes for liquid hydrogen (solving the technical challenges related to cryogenics - transportation, storage and distribution), and to prepare changes in the regulatory framework. For more than a year, aircraft manufacturers, airports and hydrogen industry experts have been cooperating to overcome the challenges.

What the audience will learn:

• The challenges an airport has to face to become hydrogen ready
• The 1st step is to turn airports into hydrogen hubs
• Structuring the upstream part of the value chain is essential

Synopsis: The Covid-19 pandemic had detrimental impacts on airport concessions. With limited passenger throughput due to cancellations, travel restrictions, and reduced schedules, airport retailers suffered from prolonged revenue losses never seen. Though passenger volumes have rebounded, the revival of retail concessions has trailed. Airports must analyze, and adapt to the new retail landscape and consumer behavior to provide the desired retail experience.

What the audience will learn:

• How the Covid-19 pandemic impacted retail concessions at Miami International Airport
• How Miami International Airport implemented Covid-19 relief to lessen hardships for airport restaurant and retail concessions
• How Miami International Airport aims to strategically reshape the landscape of its airport retail concessions
• Leveraging technology and proof of value engagement
• Leveraging partnerships to build on the customer experience and drive revenue

Synopsis: Kaohsiung International Airport (KHH) is about to undergo its most ambitious transformation since completion. The new masterplan calls for the replacement of the existing international and domestic terminals with a new, state-of-the-art passenger terminal, three concourses and a ground transportation center, totaling over 240,000m2 of floor area, all under one undulating roof. The design emphasizes sustainability and resilience along with a focus on passenger experience to create a distinct sense of place. Construction will be in two phases in order to meet the challenge of keeping the airport in operation during construction.

What the audience will learn:

• Overview of the new terminal project
• Design highlights of the terminal
• How the project will be constructed while the airport remains operational

Synopsis: Panel discussion moderated by Maurice Jenkins to discuss the purpose and mission of the OnGo Alliance and how OnGo technology and use cases benefit the aviation community.

What the audience will learn:

• What OnGo is
• How it benefits airports
• The integral role OnGo plays in digital transformation
• Deployment considerations
• Airport use cases (MIA/ORD/MSP/MSY)

Synopsis: The world of the airport is changing. Customers no longer want an exclusively functional, process-driven approach. After immigration and security, they want to live surprising and engaging experiences airside. Thanks to a disruptive and global strategy, which optimizes customer satisfaction and commercial revenues, Groupe ADP imagines a world in which retail and hospitality are placed at the heart of the airport, where passengers become guests of boutique hotels where they don't sleep, but live unique experiences.

What the audience will learn:

• Groupe ADP will transform the experience in the airport into a global hospitality experience
• The experience of a terminal will no longer be the same for the passengers
• After the controls and the queues, customers will live an experience that will surprise them in the reserved area

Synopsis: While an efficient operating environment is at the centre of any airport journey, the industry is now recognising the importance of evolving from an offer-led proposition to an experience-led proposition. Taking a lead from premium off-airport environments, and building on the emergence of more genuinely premium lounge experiences, how can the airport industry reposition itself as a hospitality-led industry, creating value through providing diverse, engaging and relevant experiences?

What the audience will learn:

Synopsis: The airport ecosystem is complex, with multiple stakeholders advancing often-independent technology priorities. However, technology at airports is most effective when it is integrated, aligned and coordinated with the same goals. This panel session will explore the importance of technology roadmaps, and how they are vital to advancing technologically-forward airports and driving better outcomes for passengers and operators. For specific AI-driven solutions, a roadmap is critical to defining a clear business case and justifying investment in solutions. This panel will explore strategies airports can take to assemble their technology roadmap and how they can use them to advance key tech priorities.

What the audience will learn:

• A technology roadmap is a critical enabler for advancing technology innovation and a tech-forward agenda at airports
• Shared visions behind a roadmap can align airport ecosystem stakeholders around shared efforts, helping everyone be more efficient
• Roadmaps are about making decisions, not just about sequencing initiatives. Deciding what not to do is important
• Roadmaps can be oriented to the airport’s current efforts and maturity level, focused on foundational or more advanced AI solutions
• How to take strategy to tactical implementation via clear plans and business cases

Synopsis: As significant centers of economic activity in every major community around the world, modern airports are also hubs of mass-scale digital activity. From information collection, processing and dissemination to cybersecurity, e-commerce, predictive analytics and complex information processing, airports’ digital activity is unlimited. This session brings together airport tech leaders to discuss the airport’s digital transformation; the future airport digital ecosystem; real industry-level programs aimed at creating the foundations of digital technovation at airports.

What the audience will learn:

• How airports are making better business decisions through digitalization
• Smart data hubs and their transformational impact at airports
• Initiatives to keep data safe and secure
• Leveraging industry programs to help airports on their digital transformation journeys

Synopsis: Noida International Airport aims to become the first net zero energy-rated airport in India, including delivering a unique combination of three sustainability targets: IGBC Green New Building - Platinum, IGBC Health and Well-Being and IGBC Net Zero Energy Building. Noida International Airport has been designed to provide a truly net zero carbon airport, minimizing energy demand through intelligently integrated passive design elements that respond to the local climate, placing human comfort and well-being at the heart of the design whilst fully offsetting operational energy with on-site renewables. Extensive indigenous planting throughout the terminal supports passenger well-being and assists in climate control.

What the audience will learn:

• Passive measures including appropriate massing, orientation and intelligent envelope design act to carefully balance heat gains and daylight
• The application of environmental buffer zones, including a covered forecourt, that gradually temper the local environment and reduce cooling loads
• About the generous outdoor Park Plaza with green infrastructure and rich landscaping, including local species to encourage biodiversity and minimize irrigation
• About the external landscaped courtyard within the airside environment that enables mixed-mode ventilation and reduces cooling loads by cooling intake air to plant below
• The significant use of on-site renewable energy generation to offset operational energy and support the net zero energy commitment

Synopsis: The ever-increasing importance of non-aeronautical income and digitalisation has recently increased the number of airport managed e-commerce platforms, aiming for omnichannel solutions travellers are looking for. Still, most touch points during booking and travel are with airlines, not airports. Who owns the customer?” we are still asking ourselves, while the house is on fire: Covid-19 meant that on-board duty free had to be stopped, in some cases for good. This presentation provides airline and airport executives with alternative solutions to benefit without on-board assortment. It includes current industry practice, ideas from innovators and proposes future business models based on cooperation.

What the audience will learn:

• Future business models for increasing non-aeronautical revenues
• Commercial opportunities for IT development
• Data sharing initiatives between airlines and airports

Synopsis: Bahrain International Airport (BIA) is equipped with state-of-the-art technology to enhance efficiency, improve security and meet passengers’ growing expectations for a more seamless airport experience. Advances in automation streamline some of the most time-consuming processes and procedures, reducing waiting times for passengers and giving them more control over their journeys. Bahrain Airport Company continues to invest in enhancing its ICT capabilities, enabling it to keep pace with the Kingdom’s digital transformation while supporting BIA’s ongoing development. Through the growing use of cloud-based solutions, Bahrain Airport Company has improved efficiency, security and scalability across the company.

What the audience will learn:

• BIA's collaboration success story
• BIA's digitalization strategy
• BIA's approach and implementation

Synopsis: The partnership mindset is a promising key differentiator in the travel hospitality industry in boosting the customer experience and creating synergies within the airport ecosystem. Such partnerships benefit from strong sales, marketing and operation excellence efforts owing to an already established network combined with specific know-how and valuable knowledge of the local environment.

What the audience will learn:

• How to create successful partnerships in the travel hospitality industry and for what purposes
• How to create synergies between CIP lounge operators and other travel retail players to the benefit of customer satisfaction and SPP
• How to promote win-win partnerships and sustainable business models between all stakeholders

Synopsis: While an efficient operating environment is at the centre of any airport journey, the industry is now recognising the importance of evolving from an offer-led proposition to an experience-led proposition. Taking a lead from premium off-airport environments, and building on the emergence of more genuinely premium lounge experiences, how can the airport industry reposition itself as a hospitality-led industry, creating value through providing diverse, engaging and relevant experiences?

What the audience will learn:

Synopsis: The airport ecosystem is complex, with multiple stakeholders advancing often-independent technology priorities. However, technology at airports is most effective when it is integrated, aligned and coordinated with the same goals. This panel session will explore the importance of technology roadmaps, and how they are vital to advancing technologically-forward airports and driving better outcomes for passengers and operators. For specific AI-driven solutions, a roadmap is critical to defining a clear business case and justifying investment in solutions. This panel will explore strategies airports can take to assemble their technology roadmap and how they can use them to advance key tech priorities.

What the audience will learn:

• A technology roadmap is a critical enabler for advancing technology innovation and a tech-forward agenda at airports
• Shared visions behind a roadmap can align airport ecosystem stakeholders around shared efforts, helping everyone be more efficient
• Roadmaps are about making decisions, not just about sequencing initiatives. Deciding what not to do is important
• Roadmaps can be oriented to the airport’s current efforts and maturity level, focused on foundational or more advanced AI solutions
• How to take strategy to tactical implementation via clear plans and business cases

Synopsis: Airports are symbols of the places they serve. For Ontario International Airport (ONT), it was important to balance the identity of the region and the brand of the airport with the expectations of the terminal experience to differentiate itself from other airports in the region. By integrating sense of place, ONT was able to create an airport ecosystem, from entry to terminal, that doubles as a strategic branding mechanism and a memorable experience reflective of the Inland Empire. This panel will explore how ONT accomplished this from the perspective of executive leadership, planning and customer experience.

What the audience will learn:

• Defining sense of place and its importance to the overall passenger experience in a terminal and campus environment
• Examples of how this process was applied at Ontario International Airport, including lessons learned for other applications
• An overview of how to apply sense of place across the journey from airport entry signage to terminal wayfinding
• Process development and the tools utilized to create a human-centered design response

Synopsis: Smart airport can have several meanings and answer several objectives, from customer experience to operational process optimization. As the biggest platform of Group ADP, Paris-CDG Airport is a natural and key pilot site to feed the group strategy to build the airport of the future.

What the audience will learn:

• Smart airport – what are we talking about?
• Toward smart airport and seamless passenger processes
• How to define a strategy at group level

Synopsis: We will discuss what has been learned from the pandemic so far, how it has affected different areas of airport and airline operations and how passenger behaviors have changed. How airport and airlines are continuing to adapt and apply lessons learned during recovery. What the continuing challenges are and how they are being addressed. How to build back confidence in the industry as an employer. Plus, how the pandemic has led for increased calls for a more sustainable future with collaboration between all stakeholders.

What the audience will learn:

Synopsis: The presentation will offer a mixture of lessons learned and what we did, plus insight into our thinking about where we go in recovery and where we think we need to get to in the longer term.

What the audience will learn:

• How Heathrow Retail dealt with passenger drop due to Covid.
• How Heathrow Retail safely continued to trade through covid.
• How Heathrow Retail is recovering as passengers rise.
• How Heathrow Retail sees the future.

Synopsis: Many things have changed, many have stayed the same. Different markets have had different experiences, but all have been impacted by the pandemic. In this panel we explore key learnings from the adapt-on-the-fly necessity that Covid-19 created, and look at which Covid-induced strategies have long-term impact. We also discuss the realities of a post-Covid world – how many of these forecast and observed changes are really about Covid, and how many were inevitable anyway? We consider the new growth drivers for airport retail and how airports can position themselves to optimise value going forward.

What the audience will learn:

Synopsis: The airport ecosystem is complex, with multiple stakeholders advancing often-independent technology priorities. However, technology at airports is most effective when it is integrated, aligned and coordinated with the same goals. This panel session will explore the importance of technology roadmaps, and how they are vital to advancing technologically-forward airports and driving better outcomes for passengers and operators. For specific AI-driven solutions, a roadmap is critical to defining a clear business case and justifying investment in solutions. This panel will explore strategies airports can take to assemble their technology roadmap and how they can use them to advance key tech priorities.

What the audience will learn:

• A technology roadmap is a critical enabler for advancing technology innovation and a tech-forward agenda at airports
• Shared visions behind a roadmap can align airport ecosystem stakeholders around shared efforts, helping everyone be more efficient
• Roadmaps are about making decisions, not just about sequencing initiatives. Deciding what not to do is important
• Roadmaps can be oriented to the airport’s current efforts and maturity level, focused on foundational or more advanced AI solutions
• How to take strategy to tactical implementation via clear plans and business cases

Synopsis: Minneapolis-St. Paul International Airport (MSP) is designing a new terminal without relocating. With only a 15ft expansion and a new parking ramp, MSP is completing a US$1bn renovation and expansion, reinventing the entire facility. During construction, MSP has hosted some of the largest events – the Super Bowl, Final Four and PGA tournaments – while looking to reinvent the building as simply and efficiently as possible within its 1960s framework. The MSP director of airport development and Michaud Cooley Erickson MEP principal are excited to present the unique collaboration to make this all happen and enlighten the audience with best practices learned.

What the audience will learn:

• MSP utilized staff, volunteers and consultants to integrate with passengers, creating the most welcoming and friendly experience amid the construction
• MSP integrated many unique technologies including blast mitigation, hearing loops, HVAC upgrades and plumbing water savings to execute this project
• During this program, MSP increased passenger flow and optimized vertical circulation to make the passenger experience seamless
• The program created a synergy of services (restrooms, concessions, etc), consolidating and combining the baggage claim and ticket lobby
• Increasing passengers meant increases in parking. MSP built a state-of-the-art parking ramp to help improve the passenger experience

Synopsis: The impacts of climate change are operational, infrastructure and business risk for airports around the world. Rising sea levels will threaten infrastructure and disrupt operations, resulting in significant costs. Meanwhile, changes in temperature and precipitation will alter tourists’ destination preferences, leading to changes in tourism demand patterns. But when will this happen and by how much? The new Eurocontrol study on climate change risks for European aviation has the answers!

What the audience will learn:

• The extent to which European airports are at risk of sea level rise
• the cost of an airport being closed due to coastal flooding and how traffic is affected
• The destinations which are expected to see an increase or decrease in tourism demand due to climate change
• How this will impact air traffic passenger demand
• What can an airport do to adapt and build resilience to climate change?

Synopsis: Surface access emissions are a key consideration in Heathrow’s sustainability strategy. Heathrow has set ambitious surface access sustainability targets and is developing strategies to achieve these goals. Heathrow has worked to develop a data-driven evidence base to track progress and inform Heathrow’s sustainability strategy. Using modern data sources and a range of advanced analytics and machine learning techniques, we delivered novel insights into Heathrow’s surface access operations. Heathrow has published the work in its Travel Report, providing transparency for its stakeholders, and enabling them to work together to create a more sustainable future.

What the audience will learn:

• What are Heathrow’s surface access sustainability strategies and targets?
• How have Heathrow worked to build a robust, data-driven evidence base for their annual Travel Report?
• How were advanced analytics and machine learning used to deliver novel insights, especially around private hire (taxi)?
• What has Heathrow done to improve surface access operations and sustainability?

Synopsis: As populations the world over progressively urbanise, the need for fast, efficient alternative forms of transport, particularly within the city context, will come to the fore. The high passenger turnover and variable capacity of eVTOL requires specialised facilities and modes of operation not observed in the commercial aviation community. This presentation explores; some of the challenges presented in supporting vertiport infrastructure, how to successfully integrate them into the urban fabric of our cities and ultimately the social acceptance of this yet unrealised third dimension of point to point travel opportunities.

What the audience will learn:

• How vertiports can fit with other transportation infrastructure
• What some of the technical challenges required to support vertiport infrastructure are
• Why urban fabric integration is key to understanding how vertiports will be accepted

Synopsis: Sustainability should include social considerations, such as the need to ensure persons with disabilities have full and equal access to air transport. As these people represent a growing part of the world's population, accessibility also makes business sense for the aviation industry, contributing to economic sustainability. This panel will share examples of recent initiatives that are raising the bar towards greater air travel accessibility for persons with disabilities. It will discuss the evolution of the concept of disability, of universal design, and how to address challenges related to infrastructure, regulation and the use of mobility aids.

What the audience will learn:

• Accessibility is a topic that will only grow in importance
• Airports should actively consult with disabled persons
• Universal design is about making facilities usable by all people
• Innovation and digital solutions can help improve journeys for disabled persons
• Regulation is not a benchmark to meet, but should be seen as a starting point

Synopsis: Western Sydney Airport (WSA) is a new greenfield airport in Badgerys Creek in the western district of Sydney. WSA is the only new airport to be constructed in Australia for over a generation and is the largest federal government project under development today. This presentation will showcase how WSA was developed from its inception through to the selection process for the master architect. The audience will learn about the airport's phased growth, and how the design for the terminal is built on sustainable planning principles and modular architecture to create an unmistakable new national gateway to Australia. ZHA and COX were appointed as master architect in late October 2019.

What the audience will learn:

• Airport planning
• Passenger terminal design
• Sustainable design
• Phased development
• Modular expansion

Synopsis: Airports are symbols of the places they serve. For Ontario International Airport (ONT), it was important to balance the identity of the region and the brand of the airport with the expectations of the terminal experience to differentiate itself from other airports in the region. By integrating sense of place, ONT was able to create an airport ecosystem, from entry to terminal, that doubles as a strategic branding mechanism and a memorable experience reflective of the Inland Empire. This panel will explore how ONT accomplished this from the perspective of executive leadership, planning and customer experience.

What the audience will learn:

• Defining sense of place and its importance to the overall passenger experience in a terminal and campus environment
• Examples of how this process was applied at Ontario International Airport, including lessons learned for other applications
• An overview of how to apply sense of place across the journey from airport entry signage to terminal wayfinding
• Process development and the tools utilized to create a human-centered design response

Synopsis: The presentation will examine the pandemic as a game-changer to the aviation industry, second only to 9/11, and will take a look into the subsequent effects on customer expectations and the evolution of the airport business proposition. It will additionally cover the role of technology since the pandemic era and its effects on passenger satisfaction, including commonly observed technological advances in airports and whether these are here to stay or are passing trends that may fade as passenger concerns related to Covid-19 slowly fade.

What the audience will learn:

• How passenger expectations, behaviors and priorities have changed since the pandemic in terms of airport facilities and services
• How the airport business proposition has evolved since the pandemic based on changed passenger expectations.
• The technological advances made by leading global airports since the start of the pandemic, such as automation, self-service and touchless technology
• How these technological advancements have helped with passenger confidence and satisfaction in post-pandemic air travel
• How these changes have affected the airport business and whether they are here to stay

Synopsis: The presentation will outline some innovations that airports should pay attention to as they operate under the cost pressures created by the Covid pandemic.

What the audience will learn:

• Areas to focus on for reducing the cost of operations
• How innovative solutions can bring efficiency
• Potential solutions that can lower cost – examples

Synopsis: Diversity, equity, and inclusion (DEI) have become essential in business or enterprise planning and implementation to attract high-quality applicants, foster more energized employees, increase job satisfaction, and improve overall profitability. As with the civil aviation sector, airports have increasingly become more international in all aspects of their business activities, including customers, contractors, employees, and suppliers, necessitating a diverse employee population. To achieve long-term success, airports, airlines, and other elements of the civil aviation sector will need to integrate DEI into their organization. Speakers from academia and the airport industry will discuss their experiences and offer recommendations.

What the audience will learn:

• What is Diversity, Equity, and Inclusion (DEI)?
• Why is DEI important to the aviation industry?
• How have airports integrated DEI into their business enterprise model?

Synopsis: While the advent of more sustainable aviation solutions offers new opportunities, from SAF to airports becoming power hubs thanks to the development of hydrogen ecosystems, the Covid-19 crisis has set new challenges to the development and business of future airport cities. Remote and flexible work is epitomizing risks for office real estate developments, affecting the profitability of business travel; electrified advanced air mobility will start off with less profitable regional ranges, challenged by future ultra-high-speed ground transport, such as Hyperloop; and the revival of sleeper trains answers the quest for affordable travel. Can airports benefit from these trends and if so, how?

What the audience will learn:

• Seizing opportunities for new hyper-connected mobility solutions to develop airport cities and new business
• Designing airports as next-generation mobility hubs 360°
• Taking advantage of the Covid-19 new normal to develop innovative business models
• Airports as social and work inclusion catalysts

Synopsis: Panel discussion moderated by Maurice Jenkins to discuss the purpose and mission of the OnGo Alliance and how OnGo technology and use cases benefit the aviation community.

What the audience will learn:

• What OnGo is
• How it benefits airports
• The integral role OnGo plays in digital transformation
• Deployment considerations
• Airport use cases (MIA/ORD/MSP/MSY)

Synopsis: SARS-CoV-2 and its variants have taught us many valuable lessons about responding to a global health crisis. Leading international gateway airports like LAX have possibly learned the most and we will share some of the most important outcomes from the past two years. Highlighted observations include the value of experimentation, the intersection of human instinct and technology (evolution of touchless travel ), rapid development of international entry/exit, unintended consequences (passenger familiarity with technologies like the QR code), the rise of enabling mobile infrastructure and the acceleration of seamless travel as an experiential benefit.

What the audience will learn:

• The value of experimentation
• Human instincts and technology in airports
• Rapid technology development and adoption at the border
• Unintended consequences we didn't foresee

Synopsis: Los Angeles International Airport (LAX) now boasts the largest deployment of biometric e-gates in the US with the highest number of airlines targeted to use the technology. This is the result of a close cooperation between LAWA (Los Angeles World Airport), the US CBP (Customs and Border Protection), technology provider Easier (and partner Idemia) and many of the world’s airlines, including Lufthansa. The deployment coincided with the inauguration of the new West Gates at Tom Bradley International Terminal in May 2021 and highlights how innovative technology and processes combine to improve passenger experience while making travel safer.

What the audience will learn:

• Customs perspective: the United States' efforts to deploy biometric boarding for all departing flights (technology, processes and legal considerations)
• Airport perspective: LAX’s decision to invest in e-gates and other innovative technologies being deployed at the largest US O&D airport
• Airline perspective: why Lufthansa is one of the most proactive airlines in embracing biometrics boarding and the challenges and rewards.
• Technology perspective: the challenges and solutions in connecting up to 50 airlines to technology some of them have not used before
• What is next for biometric passenger processing

Synopsis: Los Angeles International Airport (LAX) is in the process of investing over US$15bn in new facilities aimed at improving landside access and operational efficiency while elevating guest experience through improved amenities. Integral to this transformation is the renaming of multiple terminals and the renumbering of approximately 150 gates at LAX to align more intuitively with airline alliances. The strategy implemented today will define operations for decades. Come, listen, and share as our panel discusses the strategy and logistics of this transition, including case studies and best practices pulled from other airports.

What the audience will learn:

• Best foot forward - a governance structure that spans static, digital and the content management system
• Asking for directions - benchmarks and case studies from airports and other industries
• Navigation - which stakeholders and agencies are responsible, accountable, consulted or informed
• Familiar landmarks - the use of virtual reality as a powerful tool to document and catalog your inventory
• You have arrived - campus-wide change or phased roll out; how many phases and what the implications are

Synopsis: Although air cargo represents only 1% of global trade tonnage, it accounts for a third of global trade value. As a major point of entry to the United States, LAX is well positioned to transform this market sector over the coming decades. With aging structures and disaggregated cargo facilities, LAX is considering an unprecedented cargo campus redevelopment. Our panel will discuss exciting new cargo redevelopment opportunities at LAX, focused around the objective of fully modernizing cargo facilities and operations at the airport, including sustainability goals, opportunities for innovation and business model alternatives.

What the audience will learn:

• The new paradigm for a cargo campus in the US
• How to transform the cargo facilities at the second-largest airport in the US without disrupting operations
• How to increase cargo throughput while reducing building size and land area
• How cargo facilities can be good neighbors to the surrounding communities

Synopsis: Operating an airport during the pandemic was trying to say the least. Imagine handling day-to-day operations while constructing and opening new, world-class facilities. This discussion will detail how accomplishing the required ORAT elements by planning and developing the Covid-19 protocols allowed for opening day success. The presentation will discuss leveraging the airport's testing and vaccination infrastructure to maintain the viability of the workforce, the use of innovative technology that lessened the physical interaction and increased the overall connectivity of stakeholder groups, the project protocols used in conjunction with ORAT principles and ultimately working with carriers on opening day protocols.

What the audience will learn:

• How to establish stakeholder working groups for maximum participation and coordination
• How to effectively use technology to plan, execute and monitor your AOR/ORAT program
• How to leverage your AOR/ORAT program for maximum benefit
• How to ensure engagement and collaboration from start to finish

Synopsis: Aéroports de Paris, in line with the French national carbon mitigation strategy, aims to reduce the CO2 emissions produced by its construction works and buildings. Therefore, the company is developing a new tool that will enable it to forecast the GHG emissions of its construction projects portfolio and eventually set targets in line with IPCC recommendations.

What the audience will learn:

• The impact of construction works on the GHG inventory of an airport
• The principles of carbon budget systems
• How we can forecast GHG emissions at an early stage of a project

Synopsis: The term ‘sector rotation’ is more commonly used in investment strategy. It’s the movement of investments from one industry to another to maximize yield. With the speed of innovation comes the complexity of decision making in what to look at, when to consider and how to start. CVG Airport is looking at innovation development in specific sectors as portfolio opportunities to add new streams of revenue. Like any investment, there's an understanding that the innovation adoption curve will likely shift and the airport's portfolio needs to be agile enough to pivot in order to protect revenues gained and reinvested for growth.

What the audience will learn:

• How a mid-size hub became known for its innovation firsts
• What sectors are sought after and how are they sourced
• When the timing is right and who is involved in the implementation
• Protecting our assets; why cyber is the sum of all fears
• What the portfolio future forecast suggests on sector rotation

Synopsis: Airports face three big challenges: they need to find new revenue sources, they need to adapt to climate change and they need to automate and digitalize their operations. This panel investigates how strategic landside development can empower airports to achieve all three of these goals. Leading experts will explain how they’re leveraging the landside to drive innovation and help airports become more financially, environmentally and operationally resilient. Drawing on successful examples from Europe, North America and Asia, panelists will highlight the key drivers that determine the success of their landside development strategy - and how other airports can do the same.

What the audience will learn:

• How successful airports leverage the landside to drive growth and diversify revenue
• How landside development can reduce the airport’s carbon footprint
• How successful airports use the landside as a test bed for new technologies
• How successful cities and regions develop the airport area to drive growth and create jobs

Synopsis: Advancements in autonomous technology have the potential to significantly enhance the resiliency of aviation and border security processes. The recent pandemic has spurred the aviation community to identify which systems will provide the biggest benefit and how they can be integrated into ongoing operations. This panel will explore ongoing developments in autonomous technology, operational concerns and lessons learned from use cases to provide potential adopters of autonomous technologies with a better understanding of available capabilities, their impact on operational resiliency and the best way to move forward.

What the audience will learn:

• Autonomous technology overview: system types, mobile versus stationary systems, multi-system deployments and data collection
• The right solution: matching autonomous technology and capability with operational need and environment
• Logistics: adjusting for autonomous vehicles in the operating plan. Use cases and lessons learned

Synopsis: Over the last few years, some pioneering companies have leveraged the implementation of robotic technologies, focusing on commercial use cases to support personal, domestic needs. As this application would reach a much broader target audience than the traveling public, some of these technologies have not yet provided clear use cases for the airport and aviation environment. This presentation will describe an innovative approach to effectively add value to the aviation and airport environment using some of these cutting-edge robotic platforms, in partnership with some of the most advanced technology service providers worldwide.

What the audience will learn:

• Artificial intelligence applied to the airport customer experience
• Robotics and the automation of behavior detection
• How robotics interact with customer emotions and perceptions
• Implementation case studies
• Potential future opportunities

Synopsis: Flughafen Duesseldorf GmbH will share real-life experiences of key initiatives around energy management and airport operations optimization from a sustainable perspective, sharing results in terms of local emissions improvements and cost savings. Moreover, the session will explore the key lessons learned and the further steps on the net-zero journey.

What the audience will learn:

• What you can do, starting now, as an airport, to improve your energy consumption and carbon footprint
• How much optimizing your operations can contribute to your sustainable journey
• Can we improve operations, be more sustainable, have positive ROI and generate new revenue streams?
• What can we do next – the high potential initiatives on a net-zero path

Synopsis: This session will present the results of the ASQ traveler survey, which confirm that travelers remain highly positive and looking forward to air travel. Since the 2020 survey, travelers have developed a more considered and informed perception of the crisis and its impact on their behavior. The research shows that 48% of respondents have traveled since the beginning of the pandemic and suggests that respondents who have traveled during the pandemic are more likely to travel by air again sooner and more frequently. This presentation will highlight new passenger behaviors and expectations, the overall perception of the pandemic, main barriers to travel, intention to travel and traveler profiles.

What the audience will learn:

• Understanding new passenger behaviors and expectations
• Speed of return: who, when and why?
• Key factors/barriers that could delay the intention to travel
• Expected measures (from the airports, from authorities)
• operational and commercial challenges

Synopsis: After almost 20 years of aeronautical traffic growth in the region, Lima airport was ready to design and build its new terminal in 2020. When the Covid-19 pandemic hit the market and changed the industry with unclear traffic forecasts, airlines shutting down operations and many uncertain changes, this encouraged the Lima Airport PMO team to transform all these challenges into multiple opportunities thanks to a design that implements innovative concepts to target a modular, scalable and efficient design that optimizes the infrastructure to adapt it for industry challenges and uncertain traffic.

What the audience will learn:

• How to design and build aeronautical projects in challenging environments
• Adaptable infrastructure for uncertain contexts
• Innovative decision making as a PMO team

Synopsis: The airport ecosystem is complex, with multiple stakeholders advancing often-independent technology priorities. However, technology at airports is most effective when it is integrated, aligned and coordinated with the same goals. This panel session will explore the importance of technology roadmaps, and how they are vital to advancing technologically-forward airports and driving better outcomes for passengers and operators. For specific AI-driven solutions, a roadmap is critical to defining a clear business case and justifying investment in solutions. This panel will explore strategies airports can take to assemble their technology roadmap and how they can use them to advance key tech priorities.

What the audience will learn:

• A technology roadmap is a critical enabler for advancing technology innovation and a tech-forward agenda at airports
• Shared visions behind a roadmap can align airport ecosystem stakeholders around shared efforts, helping everyone be more efficient
• Roadmaps are about making decisions, not just about sequencing initiatives. Deciding what not to do is important
• Roadmaps can be oriented to the airport’s current efforts and maturity level, focused on foundational or more advanced AI solutions
• How to take strategy to tactical implementation via clear plans and business cases

Synopsis: This presentation will explore the building, infrastructure and culture/behavior change strategies to eliminate carbon emissions from the SFO campus. It will discuss how to define ZNE for an airport, how to move towards that goal and how to overcome hurdles on the way. SFO has invested in new buildings, including the first LEED Gold airport terminal in North America, a zero net energy airport operations facility (AOF) and the first potentially LEED v4 Platinum terminal in the US. Just as importantly, SFO has changed the culture of its staff, how it works with its consultants and how it manages its relationships.

What the audience will learn:

• The range of definitions of ZNE for an airport campus and their implications for meeting a ZNE goal
• How to recognize typical barriers for achieving ZNE at airports
• How to design and implement a ZNE strategy for a multi-building campus
• Stakeholder engagement methods for ZNE planning
• Key sources of energy use and carbon emissions at airports

Synopsis: While an efficient operating environment is at the centre of any airport journey, the industry is now recognising the importance of evolving from an offer-led proposition to an experience-led proposition. Taking a lead from premium off-airport environments, and building on the emergence of more genuinely premium lounge experiences, how can the airport industry reposition itself as a hospitality-led industry, creating value through providing diverse, engaging and relevant experiences?

What the audience will learn:

Synopsis: Many things have changed, many have stayed the same. Different markets have had different experiences, but all have been impacted by the pandemic. In this panel we explore key learnings from the adapt-on-the-fly necessity that Covid-19 created, and look at which Covid-induced strategies have long-term impact. We also discuss the realities of a post-Covid world – how many of these forecast and observed changes are really about Covid, and how many were inevitable anyway? We consider the new growth drivers for airport retail and how airports can position themselves to optimise value going forward.

What the audience will learn:

Synopsis: Innovation is one of the most overused words, but how can we define a unique model, achieve employee engagement and attract real, game-changer start-ups? The presentation will introduce an innovative platform that integrates autonomous and assisted driving in wheelchairs and personal vehicles, to provide a new and more efficient approach for PRM services within airports. This solution, presently under test, will improve the passenger experience and provide commercial appeal, thanks to assisted driving and the use of voice commands.

What the audience will learn:

• The definition of an innovation model
• Employee engagement
• Call for ideas
• Why we need innovation

Synopsis: The fundamentals of airport placemaking have changed. Sure, meeting passengers’ basic needs is still crucial, but today’s travelers expect more. Their dollars demand it. They won’t pay for inauthentic experiences. They crave a taste of the city that lies just beyond landside, a glimpse of what it’s like to be a part of the hometown team. So maybe it’s time we stopped looking at them as passengers and started seeing them as fans. Airports should borrow qualities from the best stadiums and arenas that make them magnetic draws in the first place. Find out how, with two international case studies.

What the audience will learn:

• What airports can learn from the most cherished gathering places in sports when it comes to urban design and activation
• How to put underutilized space to work to delight your customers and give them a welcome distraction from their worries
• The first steps in auditing an airport’s existing experience and learning more about its customer base
• How to de-stress the airport environment and prime your customers to spend on worthwhile experiences
• How to customize this new experience: a comparative US/European airport operator’s perspective

Synopsis: Climate change is an unprecedented and major challenge. In order to tackle this challenge, the European Commission set the European Green Deal, with the objective of achieving a climate-neutral continent by 2050. In this context, three ‘sustainable and smart mobility’ H2020 projects were selected by the European Commission in 2021. The OLGA, STARGATE and TULIPS projects – respectively led by Paris-Charles de Gaulle, Brussels and Schiphol Airports – will contribute to the acceleration of the environmental transition of operations at airports, demonstrating the feasibility of implementing and disseminating environmental innovations. These innovations will be presented by the panelists.

What the audience will learn:

• STARGATE will develop, test and implement innovative solutions to make the airport ecosystem and operations more sustainable and efficient
• TULIPS will deliver demonstrations in airport operations that accelerate the collective ambition to drastically reduce emissions and local impact
• OLGA will take a holistic approach to environmental innovation at airports, reducing the environmental footprint from passengers', airlines' and neighborhood perspectives.
• This panel will cover sustainable aviation fuels, low carbon mobility, hydrogen production and use cases.
• The panel will further cover the circular economy, biodiversity, air quality improvement, the green apron and zero-waste operations.

Synopsis: For decades, humans have flocked to cities and urban areas creating congestion and pushing transportation infrastructure to the limit. In a race not seen since the days of the Wright Brothers, innovative companies are rapidly designing, developing, and seeking certification of vertical take-off and landing aircraft that will forever change urban transportation, utilizing technology that will ensure passengers are transported in a safe, quiet, and sustainable way. The success of this nascent industry is, however, highly dependent upon the proper siting, development, construction, and operation of a series of agnostic vertiport networks, seamlessly integrated into the fabric of their surroundings.

What the audience will learn:

• Why proper siting of vertiports is highly dependent upon the business model, the expected demand, and solving for the first and last mile
• With vertiports being developed from a “blank sheet of paper,” why it is important to utilize lessons learned from commercial aviation and what lessons may need to be “unlearned”
• For a vertiport network to be resilient and successful, why it must be agnostic to aircraft type, the aircraft mission, the business model, and its operator
• Why federal, state, regional and local officials should embrace this new and sustainable form of transportation and not seek to over regulate it
• How and why vertiports can and should be “future-proofed”

Synopsis: The world isn’t building twice as many airports but we are building twice as many planes. Airports of the future will be focused on three specific areas of growth and innovation as they adapt not only to a new set of traveler expectations but also to trends in innovation. Smarter: how can airports continue using data within their spaces to drive meaningful, omnichannel passenger experiences? Safer: how can we make the best use of our spaces so that they’re healthier for our guests? Greener: how can airports continue to fuel innovation and growth while still ensuring their operations are sustainable?

What the audience will learn:

• The shared challenges all airports face in the coming decades and how to innovate around them
• Which technologies the most innovative airports are leveraging to enhance passenger journeys
• How growth in geospatial data and can enhance the passenger experience

Synopsis: Apron Bravo is the main cargo apron at Ben Gurion Tel Aviv International Airport. It recently underwent a massive rehabilitation program and stands reconfiguration to accommodate aircraft up to the B747-8. Because of its location on the airport, and the crucial role it plays in the system, it was paramount to provide phasing plans to minimize disruption of cargo operations. Parking and operational plans for each phase of the program were prepared. Constant coordination with cargo operators, tenants, ground handling agents, contractors' representatives and airport staff were needed throughout the project to deliver the product on time and on budget.

What the audience will learn:

• Challenges associated with construction on an operationally intensive facility
• Lessons learned and recommendations to ensure a successful project delivery
• Testing and commissioning the ramp towards delivery. An ORAT of its own
• Not to underestimate the need for detailed interim parking and operations plans for each phase
• To avoid planning to minimum standards

Synopsis: The expansion of Iceland's aviation offer has kicked off against the backdrop of Covid-19, which has caused the greatest disruption to air travel in history. However, with numbers of visitors to Iceland on the rise after the lifting of travel restrictions, Isavia's decade-long program to bring additional passenger and aircraft capacity to Keflavik Airport is quickly building momentum. The global pandemic has given Isavia the opportunity to consider how program and environmental efficiencies can be enhanced through the application of the operational readiness activation and transition methodology and organizational effectiveness, resulting in the right decisions made, at the right time.

What the audience will learn:

• How to combine ORAT methodology with design and with user experience in mind
• How teams better integrate through the application of organizational effectiveness
• Driving a program during a pandemic with recovery and sustainability in mind
• Operating an airport during a pandemic, with expansion plans underway
• How to think outside of the construction box to facilitate existing customer experience whilst undergoing airport expansion

Synopsis: The priority of airports after the pandemic is to continue to design healthy environments, but this sometimes affects the passenger’s experience. We need to take a step back and rethink how our customers feel in our airports. Today we need to design buildings that comfort passengers and reassure them of their safety and health. Toronto Pearson is working with DEXD to rethink the customer journey. We believe in a holistic, human-centered approach of merging technology with the built environment. We want to share our creative ideas on a journey that can help not only the customer but also airports recover.

What the audience will learn:

• We prioritize customer experience and examine all the touchpoints in four pillars of services: amenities, activation and art
• We will share our out-of-the-box vision to merge virtual or physical services and amenities
• We will present fresh ideas around partnerships and innovative activation and how airports can benefit financially from these experiences
• We will share our design thinking and co-creation approach to rethink the airport environment
• We use art and culture and bring a sense of place to elevate the customer experience

Synopsis: Digital has been a key factor for years now in the way the passenger journey is changing. Schiphol has the ambition to develop digital products that not only benefit its NPS but also boost its revenues. Schiphol's ambition is not limited to its own airports but extends to making its products available to the wider market.

What the audience will learn:

• How digital can boost NPS
• How to generate new revenue streams from digital products
• How to accelerate innovation in this area sector-wide
• The products Schiphol makes available to the market

Synopsis: In a post-pandemic world, the buzz words are digitalization and sustainability, but what role does operational excellence play here? Through the concept of the airport operations plan (AOP), operational excellence is brought into the future in a digital manner. Thanks to the use of advanced technologies, the AOP allows targeted and proactive decision making by a thorough understanding of the demand, and enables it to be balanced in a data-driven and sustainable way with the available capacity. This presentation will explain how the AOP at Brussels Airport triggered new insights and gave the airport ecosystem the ‘crystal ball’ it needed.

What the audience will learn:

• Why operational excellence is still relevant and hot today despite being the cornerstone of operations for so many years
• How you can digitalize the management of your operations and what is the link with sustainability
• How to use advanced technologies to better manage airport operations
• The role an AOP can play in the digitalization of airport operations

Synopsis: The discussion will cover a strategy for a fast transition from carbon-based fuels to hydrogen. The basic premise is that the early development of capable aircraft will enable a more gradual conversion of airports into hydrogen hubs. Capable hydrogen aircraft will be able to cover much airspace on the basis of a very small number of refueling hubs, capitalizing on the concept of tankering, i.e. flying into an airport and taking off without refueling. A fleet of early hydrogen-fueled aircraft is proposed and it will be shown that it can cover a wide range of European routes comfortably with just two hypothetical hubs.

What the audience will learn:

• Hydrogen aircraft and the application of hydrogen in airports
• The approach to transform the aviation industry at relevant scale
• The concept of tankering - very useful with hydrogen given its very light weight
• Hypothetical examples of refueling return and polygonal flights at hubs only show that a wide range of destinations can be reached
• Gradual development of hydrogen airports will permit faster access to market and commence decarbonization

Synopsis: We stand at a crucial moment in the history of air travel. Our business has been severely affected by the Covid-19; and yet, we have to look beyond the pandemic. Two challenges are ahead of us. First, the decarbonation of air travel. Airports have to become multi energy hubs and we aim, at Groupe ADP, to get the whole sector on board towards this ambition. Our second challenge is to improve the passenger experience. Airports have to work towards seamless passenger journeys, and set themselves the highest hospitality standards. Through addressing these challenges, we shape the airport of tomorrow.

What the audience will learn:

• Groupe ADP transforms its airports into multi-energy hubs that will provide hydrogen and SAF for airline companies
• We strive to achieve carbon neutrality at Orly Airport by 2025, setting a sustainable model for our other airports
• We create seamless passenger journeys, through the help of new technologies and more widely the development of the
• We improve the passenger experience with the creation of a new hospitality and retail brand called
• Our airports become multimodal as they encourage and facilitate the use of other modes of transportation

Synopsis: Airport development projects are dynamic and complex due to their ever-changing needs and diverse interests of a vast group of stakeholders. This panel includes top-level executives responsible for strategizing, defining and delivering large-scale airport infrastructure projects at large hub airports. They will share their processes and lessons learned in successfully planning and delivering multi-billion-dollar development projects at their airports. They will discuss their vision on future trends and the needs of next-gen travelers, and what they are doing to stay ahead of the curve. What have been the priorities for their airports in terms of post pandemic challenges in developing airport infrastructure and building passenger confidence, as well as addressing social and climate changes in next decade.

What the audience will learn:

• Future of large-scale airport development in post pandemic environment
• Innovation and modernization
• Emerging trends and processes
• How to secure a return on investment while delivering a great passenger experience at an airport

Synopsis: The presentation will comprise a review of Schiphol's implementation of CT scanners at the checkpoint, covering operational benefits, related costs and space and conversion of personnel.

What the audience will learn:

• Insight into why using CT makes sense at Schiphol
• Insight into how we planned the deployment
• Insight into the next steps in development

Synopsis: Investment in, development and deployment of technology sees great advancements in both the facilitating and screening of passengers and baggage. But what about airports who do not have the budget? And will advancement create other vulnerabilities and exploitation in the system?

What the audience will learn:

Synopsis: Setting up an APOC is one thing; how to move this setup to a truly proactive, collaborative decision making environment based on data and insights is another. Trust and iteration are the way to grow the maturity of your APOC together with your stakeholders and to ensure operational excellence and cost-efficiency. This presentation outlines a step-by-step program with a three-fold positive impact: true collaborative decision making, transparent data exchange and a focus on performance. With these strong values, the APOC has proven to be a very strong tool to cope with the uncertainties and disruptions brought by the Covid-19 pandemic.

What the audience will learn:

• Continuous improvement in an APOC environment
• The benefits of having progressive evolution
• How change and innovation can steer your APOC to data-drive proactive decision making as the basis for operational excellence
• How in today’s world full with virtual interactions a physical APOC is still relevant

Synopsis: In a post-pandemic world, the buzz words are digitalization and sustainability, but what role does operational excellence play here? Through the concept of the airport operations plan (AOP), operational excellence is brought into the future in a digital manner. Thanks to the use of advanced technologies, the AOP allows targeted and proactive decision making by a thorough understanding of the demand, and enables it to be balanced in a data-driven and sustainable way with the available capacity. This presentation will explain how the AOP at Brussels Airport triggered new insights and gave the airport ecosystem the ‘crystal ball’ it needed.

What the audience will learn:

• Why operational excellence is still relevant and hot today despite being the cornerstone of operations for so many years
• How you can digitalize the management of your operations and what is the link with sustainability
• How to use advanced technologies to better manage airport operations
• The role an AOP can play in the digitalization of airport operations

Synopsis: The European Entry/Exit System (EES) to register entry and exit data for third-country nationals crossing the external borders of the Schengen area is expected to go live by October 1, 2022. The new regulation brings a major challenge in border crossing procedures as the capture of biometric data will be required at arrivals and departures for most third country nationals. To mitigate the impact, some border police and airports have taken this opportunity to implement smart borders, others a semi-manual process. For all, processing times, equipment financing and procurement and space allocation remain key issues in Covid times.

What the audience will learn:

• Understand the regulation requirements and the impact for the travel industry
• Understand the process options and the associated impact on processing times and layouts
• Share lessons learned on process and technology approaches

Synopsis: Kaohsiung International Airport (KHH) is about to undergo its most ambitious transformation since completion. The new masterplan calls for the replacement of the existing international and domestic terminals with a new, state-of-the-art passenger terminal, three concourses and a ground transportation center, totaling over 240,000m2 of floor area, all under one undulating roof. The design emphasizes sustainability and resilience along with a focus on passenger experience to create a distinct sense of place. Construction will be in two phases in order to meet the challenge of keeping the airport in operation during construction.

What the audience will learn:

• Overview of the new terminal project
• Design highlights of the terminal
• How the project will be constructed while the airport remains operational

Synopsis: Collaboration is key to aid recovery from the pandemic. This session will take a close look at the key factors integrated into balancing stakeholder relationships to drive forward the common goal of providing the best experiences and outcomes for customers. There will also be a glance at the general topic of customer experience and how agile the management of CX had to be during 2020 and 2021 to adapt to the changing needs of customers.

What the audience will learn:

• Balancing the needs of all stakeholders through the transition
• How to take the guesswork out of what passengers want
• Re-building confidence in travel with passengers
• Examples of unique customer experience initiatives
• How the pandemic has accelerated change in customer experience management

Synopsis: Given mass timber’s ascent and its climate mitigation potential, understanding the community and ecological impacts of wood sourcing will only become more significant. Portland Internal Airport set out to intentionally procure wood for its new main terminal from landowners trying to rebuild their communities while increasing their forest’s carbon sequestration. Addressing both issues took innovative business-as-usual procurement to track 7,000 cubic meters of regionally sourced wood back to origin forests. This approach allowed PDX to reduce its carbon footprint by 30%; target wood from sustainable, climate-smart forestry operations; and economically support vulnerable rural timber communities.

What the audience will learn:

• The challenges and benefits of different transparency and tracking approaches to sustainable wood procurement
• How the embodied carbon of large buildings and forest management practices are related to climate change
• How airport construction procurement can reward local landowners, like families, community forests, and tribes for revitalizing social and economic infrastructure
• How to identify and bridge current gaps in carbon accounting, particularly around forest carbon
• The business case for aspects of mass timber, especially transparent wood sourcing, to support climate and equity solutions

Synopsis: Based on projects launched by Groupe ADP, this presentation will cover the concept, purposes and challenges of a network-based multi-approach value creation strategy through the development and the implementation of an operational excellence model.

What the audience will learn:

• Ambition: the strategic purposes of an operational excellence model, for airports, for a company and for other stakeholders
• Structure: the development and implementation process; the field that can be covered; framework of standards, assessment and improvement tools
• People: governance and organization; how to mobilize people and skills through participative work and to animate professional streams

Synopsis: The pandemic had and still has a huge impact on the aviation industry, especially in terms of passenger experience. It is all the more important that airports create a positive customer journey. The presentation will highlight some key initiatives that airports need to have in place to lay the foundation for delivering the wow factor for their passengers – during and after the pandemic. It will explain how these initiatives increase the non–aeronautical revenues of airports. These can be tailor-made for each airport and don’t have to be expensive – on the contrary, in most cases they are revenue generators.

What the audience will learn:

• The importance of staff/community engagement in relation to the passenger experience
• Creating a wow factor by adopting a sense of place
• Benefits of creating a wow factor at an airport
• The changing expectations of our passengers

Synopsis: The presentation will cover Groupe ADP's renovation of Terminal 2B and expansion of the airside for the separation of international passenger processing: departures and arrivals; the creation of a link building between 2B and 2D to pool the functions of controls, baggage delivery, shopping areas and lounges; the complete redevelopment of the link module (Module L) with retail spaces; and the complete energy renovation of buildings (envelopes and facades, fluid technical installations, HVAC, etc).

What the audience will learn:

• Architectural ambition
• Renovation of emblematic existing terminals
• The passenger process
• BIM methods
• Communication

Synopsis: The speaker will discuss the interaction between the future AI Act and the use of AI-based identity verification in the border check environment. The presentation delves into the classification of AI systems based on risk categories as laid down in the AI Act proposal and attempts to shed some light on legal obligations arising from the development and deployment of AI-based identity verification in the border control management. He will focus on the current societal and legal challenges (e.g. reliability of the systems, bias and discrimination and privacy concerns) arising from the application of these tools.

What the audience will learn:

• AI-based identity verification tools are increasingly used in border control management to ensure efficiency and security at borders
• The deployment of these tools has been accompanied with growing concerns over the legal obligations imposed by the upcoming AI Act
• How are AI-based identity verification classified under AI Act Proposal?
• Which legal obligations arise from the development and deployment of AI-based identity verification?
• Which challenges arise from deploying AI-based-based identity verification in border control?

Synopsis: The unraveling challenge faced by our industry is no loner how to arbitrate between security and facilitation, but how to successfully manage both. This panel will review the major pillars sustaining this objective, including the progress of biometric sensors, the biometric constraints of automated ID risk assessment, and the evolving state-of-the-art of large-scale smart border management.

What the audience will learn:

Synopsis: Airports are symbols of the places they serve. For Ontario International Airport (ONT), it was important to balance the identity of the region and the brand of the airport with the expectations of the terminal experience to differentiate itself from other airports in the region. By integrating sense of place, ONT was able to create an airport ecosystem, from entry to terminal, that doubles as a strategic branding mechanism and a memorable experience reflective of the Inland Empire. This panel will explore how ONT accomplished this from the perspective of executive leadership, planning and customer experience.

What the audience will learn:

• Defining sense of place and its importance to the overall passenger experience in a terminal and campus environment
• Examples of how this process was applied at Ontario International Airport, including lessons learned for other applications
• An overview of how to apply sense of place across the journey from airport entry signage to terminal wayfinding
• Process development and the tools utilized to create a human-centered design response

Synopsis: At Oslo Airport, a new terminal is set out to be born digital with the airport's development strategy to ‘future-proof’ operations. This led the airport to choose a baggage handling system technology that enables forward-thinking operations based on data-driven decisions. With years of hands-on experience from using data analytics in BHS optimization, the airport will uncover how to avoid the typical operational performance traps and show how data analytics impacts on human behavior, processes, infrastructure and undetected deterioration. In the second part, the airport's data and systems partner will give insights to what the next steps are within data analytics.

What the audience will learn:

• First-hand experience with data analytics for baggage handling systems
• Finding the sweet spot for the BHS team, tools and system
• Data analytics from three different organizational perspectives
• How data analytics changes an organization
• The next steps in data analytics

Synopsis: This presentation discusses how lounges have moved from what was an airline-led branding tool, into a significant financial contributor in the hospitality sector for many airports globally. It discusses how and why the market for lounges has moved, and more importantly, where the market is heading next. Emerging from Covid-19, lounges face many further challenges; resourcing, rising costs, supply chain disruption, and of course, ever increasing expectations surrounding guest experience. However, despite the challenges, we show the strong opportunities lounges continue to present as our products evolve, but also pivot and extend into new markets benefitting airports and their passengers.

What the audience will learn:

• Where the lounge market has progressed, and their importance in the overall airport hospitality sector
• Where the sector is heading in order to continue to meet the demands of airport partners and guests
• How airports can extract greater value from lounges through improved ‘joined-up’ thinking to the overall passenger journey
• Why a cookie-cutter approach just doesn’t work from one airport to the next

Synopsis: Airports are critical environments where there has to be good orchestration of the balance between capacity and demand to deliver operational efficiency and service quality. One important aspect of this orchestration is the design of the passenger flows from the perspective of the customer journey, ensuring that crucial aspects of service quality are in place and contribute to a better customer experience. The presentation will discuss a useful framework for mapping such a journey and address practical approaches that can help airport managers devise and implement features derived from key criteria for service design and delivery.

What the audience will learn:

• How to improve the chances of meeting customer requirements, achieving operational excellence and delivering sustainable service quality
• How to assess the airport’s passenger flows against key criteria for service design and delivery
• New opportunities to satisfy passengers and make the airport more competitive and operationally efficient
• The impact of an efficient customer journey management framework on an airport’s operational performance and client satisfaction

Synopsis: As consumers wrestled with recycling bins overflowing with online packaging, Covid-19 accelerated the demands of the ‘sustainably active consumer’. Companies are now increasingly willing to change how they behave, taking sustainability far more into account. Our terminal lounges and commercial environments were already on this path and we are now being further challenged to demonstrate how the spaces we design are holistically sustainable, not just from how they are procured and what they stock, but also how we have added to these values, how they can adapt and holistically embody the values of a post- or ‘living with’ Covid-19 world.

What the audience will learn:

• Who the sustainably active consumer is
• How we can meet the demands of the sustainably active consumer
• Trends and ideas influencing the design of the passenger journey
• Some of the challenges facing terminal commercial teams
• The importance of holistic commercial and operational design

Synopsis: Construction can cause havoc for passengers and employees alike due to changes in routes and muscle memory, and perceived lack of communication from the airport. Furthermore, passenger satisfaction is often negatively affected by construction. This panel will discuss how to map the passenger journey during construction with the goal of maintaining higher levels of satisfaction.

What the audience will learn:

• How to work with stakeholders and partners to drive higher customer satisfaction during construction
• How to engage with different personas before, during and after construction
• How to drive employee engagement during construction
• How to operationalize the voice of the customer during construction

Synopsis: Collaboration is key to aid recovery from the pandemic. This session will take a close look at the key factors integrated into balancing stakeholder relationships to drive forward the common goal of providing the best experiences and outcomes for customers. There will also be a glance at the general topic of customer experience and how agile the management of CX had to be during 2020 and 2021 to adapt to the changing needs of customers.

What the audience will learn:

• Balancing the needs of all stakeholders through the transition
• How to take the guesswork out of what passengers want
• Re-building confidence in travel with passengers
• Examples of unique customer experience initiatives
• How the pandemic has accelerated change in customer experience management

Synopsis: In June 2021, Linate Airport inaugurated its restyling after important revamping works that began in 2019 and have completely renovated the Milan city airport. The project has involved architectural and functional refurbishment with a substantial change in passenger flows in a considerable part of the existing terminal (including check-in, security and duty-free areas) – 5,400 square meters – together with the building of a new three-story building (Corpo F) – 10,000 square meters – with a new shopping gallery and a new food court with a total investment of €40m including relevant technological innovation, such as SEA face boarding.

What the audience will learn:

• Iconic – design an authentic Milanese experience through furniture and shopping
• Technology – touchless journey through digitalization for a safer and faster security experience
• Sustainability – energy saving, health and well-being of users, waste management and environmental pollution

Synopsis: Although air cargo represents only 1% of global trade tonnage, it accounts for a third of global trade value. As a major point of entry to the United States, LAX is well positioned to transform this market sector over the coming decades. With aging structures and disaggregated cargo facilities, LAX is considering an unprecedented cargo campus redevelopment. Our panel will discuss exciting new cargo redevelopment opportunities at LAX, focused around the objective of fully modernizing cargo facilities and operations at the airport, including sustainability goals, opportunities for innovation and business model alternatives.

What the audience will learn:

• The new paradigm for a cargo campus in the US
• How to transform the cargo facilities at the second-largest airport in the US without disrupting operations
• How to increase cargo throughput while reducing building size and land area
• How cargo facilities can be good neighbors to the surrounding communities

Synopsis: Sustainable aviation fuels (SAF) are considered key for the decarbonization of the aviation sector. And fueling takes place at airports. This presentation outlines the trends and limits of SAF, describes the fuel and logistics process and discusses the impacts on airports. It closes with a case study from Zurich Airport.

What the audience will learn:

• Trends and limits of sustainable aviation fuel
• Supply and logistics process of SAF to airports
• Consequences for airports

Synopsis: When airports are looking for new sources of value creation as much as they are seeking to forge partnerships with the surrounding communities, the development of the airport city can provide an economic and urban response. Any urban development at the limits of an airport interacts strongly with the developments of the surrounding agglomerations in terms of the real estate market, as a part of a local competitive field and in terms of urban quality and connectivity. However, the traditional developments of airports, terminals and runways call for technical and commercial skills that come entirely from the aeronautical sphere.

What the audience will learn:

• How an airport may achieve profitable and resilient real estate developments meeting local markets and airport needs and constraints
• How to mobilize the skills adapted for these developments
• How to maximize income while maintaining control over the future of realized assets

Synopsis: The UK CAA runs a highly successful accessible airport framework intended to improve compliance with accessibility legislation and drive continued improvements in airport accessibility. It will introduce a similar framework for airlines. In 2020 it completed a significant piece of research into the accessibility of airlines (both UK and international). The presentation will include the results of this research and set out plans for the introduction of the framework.

What the audience will learn:

• Learn about the CAA's role in regard to accessibility regulation.
• Learn about the success of the CAA's airport accessibility framework.
• Learn about the CAA's research into current levels of airline accessibility.
• Learn about the CAA's plans for its airline accessibility framework.

Synopsis: The dawn of the age of ESG – environmental, social and governance factors – represents a true paradigm shift in the relationships between airports and their customers. Now more than ever, passengers are seeking safe, efficient and sustainable forms of mobility. As passengers slowly return, airports, airport authorities and municipalities have the opportunity to transform the airport parking experience to meet these new demands. Mobility hubs, EV charging and ridesharing concepts are some innovative notions whose applicability for making airports more sustainable is now livelily discussed. While most airports strongly believe in the contribution of airport parking for ESG, some still struggle.

What the audience will learn:

• The applicability of mobility hubs, EV charging and ridesharing concepts for airport parking
• Best practice examples of mobility hubs, EV charging and ridesharing concepts at airports
• The potential and the limitations of mobility hubs, EV charging and ridesharing concepts for airport parking

Synopsis: This session will cover Melbourne Airport's rebuild and relaunch, leaning forward with runway and rail and the green revolution.

What the audience will learn:

• Resilience through and beyond the pandemic
• Maintaining momentum on legacy shaping infrastructure
• Taking responsibility for our environmental footprint

Synopsis: Having nearly completed a US $10bn airfield realignment program including four new runways and two reconstructed and lengthened runways in the midst of the world's busiest airfield, Chicago O'Hare is now focused on the US $8.5bn terminal area development program (TAP). The TAP program will replace Terminal 2 and integrate existing Terminals 1 and 3 into a facility housing two major airline alliances. This presentation will focus on the overall strategic direction for the airport, the current terminal works in progress and the future development plans.

What the audience will learn:

• The effort and complexity to reconfigure the worlds busiest airfield
• The redevelopment plan for configuring the terminal complexes to support airline alliance operations
• The Terminal 5 development status
• Future terminals design update
• Collateral development plans for non-aeronautical facilities

Synopsis: Construction can cause havoc for passengers and employees alike due to changes in routes and muscle memory, and perceived lack of communication from the airport. Furthermore, passenger satisfaction is often negatively affected by construction. This panel will discuss how to map the passenger journey during construction with the goal of maintaining higher levels of satisfaction.

What the audience will learn:

• How to work with stakeholders and partners to drive higher customer satisfaction during construction
• How to engage with different personas before, during and after construction
• How to drive employee engagement during construction
• How to operationalize the voice of the customer during construction

Synopsis: Over the last few years, some pioneering companies have leveraged the implementation of robotic technologies, focusing on commercial use cases to support personal, domestic needs. As this application would reach a much broader target audience than the traveling public, some of these technologies have not yet provided clear use cases for the airport and aviation environment. This presentation will describe an innovative approach to effectively add value to the aviation and airport environment using some of these cutting-edge robotic platforms, in partnership with some of the most advanced technology service providers worldwide.

What the audience will learn:

• Artificial intelligence applied to the airport customer experience
• Robotics and the automation of behavior detection
• How robotics interact with customer emotions and perceptions
• Implementation case studies
• Potential future opportunities

Synopsis: Following the creation of a new guest experience strategy pre-pandemic, we are on a transformation journey to deliver a great guest experience by setting the standard for our own staff and stakeholders.

What the audience will learn:

• Customer experience transformation
• Collaboration
• Accountability for the end-to-end customer journey

Synopsis: As the pandemic disrupted passenger traffic and airport operations, Toronto Pearson set up focus groups to identify innovative ways to address the challenges posed by it. The technology innovation program, which was set up before the pandemic, allowed the airport to identify challenges and opportunities and to rapidly deliver from idea to outcome. Working with its strategic IT partner, Wipro, Toronto Pearson developed various innovative solutions that not only addressed the pandemic challenges but also created an opportunity to transform the airport operations. The presentation covers the approach Toronto Pearson took along with a few innovation case studies.

What the audience will learn:

• The approach Toronto Pearson took to address pandemic challenges
• How the technology innovation program was leveraged
• Innovation case studies through pandemic
• How Toronto Pearson leveraged emerging technologies such as AI, IoT, blockchain, advanced analytics, the cloud, etc to deliver innovations
• The lessons learned

Synopsis: The world isn’t building twice as many airports but we are building twice as many planes. Airports of the future will be focused on three specific areas of growth and innovation as they adapt not only to a new set of traveler expectations but also to trends in innovation. Smarter: how can airports continue using data within their spaces to drive meaningful, omnichannel passenger experiences? Safer: how can we make the best use of our spaces so that they’re healthier for our guests? Greener: how can airports continue to fuel innovation and growth while still ensuring their operations are sustainable?

What the audience will learn:

• The shared challenges all airports face in the coming decades and how to innovate around them
• Which technologies the most innovative airports are leveraging to enhance passenger journeys
• How growth in geospatial data and can enhance the passenger experience

Synopsis: Where is aviation today and how can we collaborate for recovery? How will the Russia-Ukraine conflict affect recovery and security? We will look at identifying the challenges and what can be done to overcome them, including the length of recovery, the impact on the security infrastructure and staffing, the development and cost of technology, revised routing and passenger demand. Is regulatory structure created for where the industry is now going or is it time for the industry to take the reins?

What the audience will learn:

Synopsis: With the development of an all-new airport in Istanbul came the opportunity to plan and design a state-of-the-art operational campus for Turkish Airlines (THY) comprised of over 50 next-generation support facilities. The campus will total over 650,000 square meters (seven million square feet) and set a new standard in airline operational excellence. Our design is not only highly functional but also imparts a unified visual identity that thoughtfully applies the airline’s revamped global brand. Attendees will learn how we incorporated innovative technology and sustainable materials to develop a cohesive design representative of THY’s ambitious growth, corporate rebranding efforts and overall vision.

What the audience will learn:

• How to apply key skills to design complex projects like the seven million square feet 50-building campus for Turkish Airlines
• Identify and define key elements that are crucial for successful global leadership: management, communication, local office presence and construction management
• How the use of technology was critical to building consensus among the disciplines involved in the implementation of the campus
• Understand the methodology and approach behind our design in terms of branding, application of sustainable materials and use of technology

Synopsis: Beyond COVID-19, digital credential technology has long-term potential in everyday society to boost the advancement of biometric and touchless processing. Digital health passports could unlock mass return to offices, concerts, and sport events, and enable a more convenient, contactless travel process from check-in to boarding and open the door to biometrics being used more widely throughout the travel ecosystem across airlines and airports. This presentation will explore the ways in which we can bring all these elements together successfully in order to scale the adoption of new digital identity and biometric approaches across the industry.

What the audience will learn:

• Passengers can help with TSA’s biometric journey by staying patient given the privacy and cybersecurity concerns which must be addressed
• Biometric technology will demonstrate its worth by effectively providing the optimal passenger experience
• CBP rolled out global entry totems with facial recognition to about 33 different locations, and the results have been incredible.

Synopsis: TSA established the Counter-Unmanned Aircraft System (C-UAS) Technology Program to meet the critical requirements for addressing the rapidly expanding global UAS threat. In recent years, UAS technologies have posed an increased threat to the nation’s critical infrastructure. This necessitates improved security technologies to effectively detect, track, identity, and (under controlled situations and authorities) mitigate unauthorized UAS events at critical infrastructure. The C-UAS program ensures TSA is routinely ready to address rapidly evolving and dynamic UAS threats to infrastructure.

What the audience will learn:

• The C-UAS Technology Program continuously updates and disseminates knowledge learned through its testbeds, delivering data to technology developers
• TSA conducts research, testing and evaluation on UAS at two innovation airports, which will model testing and testbed designs
• Testbed designs collect data from UAS equipment and analyze it against vendor claims to determine efficacy

Synopsis: The primary objective of the aviation security strategy is to prevent acts of unlawful interference to civil aviation, including passengers, crew, staff, airlines and the airport infrastructure. The panel will discuss current and possible future threats and how technology and working together can mitigate the risks.

What the audience will learn:

Synopsis: How do you improve an airport so beloved that passengers write poems and songs about it? Consistently hailed as ‘America's Best Airport’, Portland International Airport is increasing capacity by 65% to accommodate 35 million passengers over the next two decades. A series of transformative projects will consolidate 80 years of expansion and renovation into one floorplate while doubling the main terminal’s footprint to deliver more fun, more food and more flow. Amid this future growth and a current pandemic, learn how PDX is maintaining its uniquely curated local character cherished by passengers and employees alike.

What the audience will learn:

• Understand what it means to design for a distinct regional identity via passenger journey mapping
• Integration of local, sustainable materials to create a sense of place while also reducing carbon footprint
• Use of daylight, biophilia and sightlines as well as local amenities to create moments of comfort to reduce traveler stress
• How to create an equitable passenger journey for all travelers
• Design, engineering and construction considerations to minimize passenger disruption and keep PDX fully operational

Synopsis: The advent of hydrogen-powered aircraft is a lever for air transportation decarbonization. Its key to success lies in the ability of the aeronautics and energy industries to set up the entire supply chain for LH2, to invent infrastructures and processes for liquid hydrogen (solving the technical challenges related to cryogenics - transportation, storage and distribution), and to prepare changes in the regulatory framework. For more than a year, aircraft manufacturers, airports and hydrogen industry experts have been cooperating to overcome the challenges.

What the audience will learn:

• The challenges an airport has to face to become hydrogen ready
• The 1st step is to turn airports into hydrogen hubs
• Structuring the upstream part of the value chain is essential

Synopsis: Airports that fail to adapt their commercial strategy to take full advantage of the changing nature of the traveling consumer are not optimizing their commercial opportunity. Non-aeronautical activities will continue to represent a huge revenue opportunity for airports for the foreseeable future. However, to truly optimize the opportunity, airports must focus on delivering a great customer experience to all customer groups. To do this, they need to remain relevant. Airports that fail to adapt their commercial strategy and programs to the changing nature of the traveling consumers and their needs will see customer satisfaction and commercial revenues decline.

What the audience will learn:

• The future of airport commercial business
• The importance of staying relevant and flexible in the modern travel retailing environment
• The changing nature of 'traditional' airport duty free

Synopsis: Many things have changed, many have stayed the same. Different markets have had different experiences, but all have been impacted by the pandemic. In this panel we explore key learnings from the adapt-on-the-fly necessity that Covid-19 created, and look at which Covid-induced strategies have long-term impact. We also discuss the realities of a post-Covid world – how many of these forecast and observed changes are really about Covid, and how many were inevitable anyway? We consider the new growth drivers for airport retail and how airports can position themselves to optimise value going forward.

What the audience will learn:

Synopsis: Many airports have initiated sustainable waste management programs but many have been stalled due to economic factors and limited recycling resources. Creative sourcing, public-private partnerships and small business supply networks are ways to help airports and concessionaires overcome these challenges. There are success stories such as Atlanta Hartsfield-Jackson Airport, which has implemented a comprehensive zero-waste plan to incentivize a circular economy including these instruments. Now more than ever before, airports must move quickly to divert plastic and other non-biodegradable products from landfills – our planet is in urgent need of zero-waste solutions.

What the audience will learn:

• The benefits of compostable disposable alternatives to plastic waste in terms of CO2 emissions reduction and environmental footprint
• How to implement a successful public-private partnership program to make compostable products affordable to concessionaires
• How to create strategic partnerships directly with manufacturers
• How to prepare for the transition from plastic to compostable disposables as well as overcoming stakeholder challenges
• The best way to find small business suppliers for airports products and services

Synopsis: As the world’s largest international airport, Dubai Airports rebounded from the global pandemic much faster than many other airports and were able to insulate ourselves from many of the problems of resource and facility reactivation that have been experienced by other airports around the world. This presentation will cover recovery and rediscovery – challenges and opportunities for the world’s largest intercontinental hub. I will describe dealing with the sudden loss of 89m annual passengers, how this has impacted Dubai’s business model and what opportunities lie ahead to transform airport design, operation and the passenger experience.

What the audience will learn:

• Rebounding from the global pandemic
• How to insulate from problems of resource and facility reactivation
• Passenger experience

Synopsis: Pangiam, in collaboration with Google Cloud, has announced details of Project DARTMOUTH, a joint initiative to transform airport security operations using advanced computer vision, artificial intelligence and machine learning technologies. The presentation will detail the latest developments and how these technologies can deliver a step change in security operations.

What the audience will learn:

• The latest developments on Project DARTMOUTH
• How AI/ML technologies can unlock transformative opportunities in security
• How to get involved in Project DARTMOUTH
• What airports and security authorities should consider when upgrading checkpoint hardware
• The importance of open architecture in procurement

Synopsis: Ireland West Airport, officially known as Ireland West Airport Knock, is an international airport 5.6km southwest of Charlestown, County Mayo, Ireland. Knock Airport (IWAK) is the fourth busiest in the Republic of Ireland. The aviation sector can play a critical role in sustainable development whilst supporting the economic prosperity of the region in the northwest of Ireland. The presentation will outline the airport's recent steps to achieve Level 1 Airport Carbon Accreditation and future plans to achieve higher levels of accreditation whilst linking the carbon agenda with the wider national and international sustainability agendas.

What the audience will learn:

• The airport’s activities and sustainability aspirations
• The challenges and practicalities faced by a regional airport in achieving ACA Level 1 accreditation
• Key considerations when planning for higher levels of accreditation and their timings
• Insights into how to develop a realistic carbon management plan aligned not only with carbon neutrality but also Net Zero
• Linkages between carbon management for accreditation purposes and sustainability strategy and management

Synopsis: The latest expansion of the airport opened to the public in December 2021. The project that started with a design competition launched in 2016 has been built according to BREEAM Excellent standards as one of the country's first alliance projects. The expansion greatly improves the functionality and simplifies the passenger routes at the airport: practically there is now only one terminal. The new entrance building with its warm wooden surfaces creates a strong local identity to the airport. The airport development program aims to serve 30 million customers by year 2030.

What the audience will learn:

• Strategy for having everything under one roof
• Improving passenger experience and accessibility
• Strengthening the airport's local identity through design
• Experiences in sustainable construction

Synopsis: Operating an airport during the pandemic was trying to say the least. Imagine handling day-to-day operations while constructing and opening new, world-class facilities. This discussion will detail how accomplishing the required ORAT elements by planning and developing the Covid-19 protocols allowed for opening day success. The presentation will discuss leveraging the airport's testing and vaccination infrastructure to maintain the viability of the workforce, the use of innovative technology that lessened the physical interaction and increased the overall connectivity of stakeholder groups, the project protocols used in conjunction with ORAT principles and ultimately working with carriers on opening day protocols.

What the audience will learn:

• How to establish stakeholder working groups for maximum participation and coordination
• How to effectively use technology to plan, execute and monitor your AOR/ORAT program
• How to leverage your AOR/ORAT program for maximum benefit
• How to ensure engagement and collaboration from start to finish

Synopsis: Many airports have successfully implemented an airport operations center (APOC) for proactive management of airport operations. Nowadays, building upon successfully established processes but also responding to major challenges arising from crises, airports enhance their decision making by means of an airport operations plan (AOP) and associated support tools. The presentation summarizes how an AOP management tool supports an environment where the consequences of decisions are visible to all stakeholders, reducing airport operating costs, maximizing airport performance, supporting resilient and stable airport operations and improving the passenger experience.

What the audience will learn:

• How to significantly extend the current A-CDM planning horizon with a rolling AOP
• How to support APOC decision makers in maintaining optimal airport performance
• How to benefit from improved airport integration into the ATM network
• How to recover from disruptions by leveraging the digital twin of the airport
• How an AOP management tool was successfully deployed at a major hub airport

Synopsis: The airport marketplace is evolving, rapidly transforming into an integrated digital retail space. All non-aeronautical services (lounges, parking, retail) are likely to be available for passengers on an intuitive digital platform, helping them curate a personalized travel and retail experience. This can be further expanded onto network airports and destinations, allowing passengers to purchase items and experiences like duty-free products, concert tickets, tourist attraction tickets, etc, all within the integrated airport digital marketplace. The future airport business model will therefore move from charging per square foot to per transaction. This will have an effect on airport retail commercial contracts.

What the audience will learn:

• The concept of an airport as an integrated digital marketplace
• How a single, intuitive airport digital platform could help passengers build their entire airport experience
• How the integration could expand to network airports and destinations
• The future of the airport business model the - move from charging per square foot to per transaction (the e-commerce model)
• The modification of retail commercial contracts

Synopsis: The presentation will offer an overview of some of the innovative initiatives Swedavia’s airports have undertaken to become world leading in sustainability.

What the audience will learn:

• How to set goals for innovation
• How an airport can affect the aviation industry
• Examples of sustainable innovations
• What will happen next

Synopsis: Following on from "The Conversation" in our Virtual Conference in January 2021,the common consensus was that Aviation needed to be sustainable and we needed to co-operate more. We'll look at examples of sustainable solutions and co-operations – and discuss what is needed for the future.

What the audience will learn:

Synopsis: A significant amount of carbon emission is generated by passengers and staff traveling to and from the airport. Emerging new technologies and digitalization change the way people travel. This is a chance for airports to actively manage landside access and encourage a modal shift toward more sustainable travel options. Applications featuring MaaS and nudging approaches enable airports to create incentives for travelers to use public and shared-service transport. Similar solutions can be applied to the management of staff mobility needs. Mobility strategies have the potential to reduce the carbon footprint and improve the efficiency of airport operations at the same time.

What the audience will learn:

• Impact of new mobility on airport access
• Mobility scenarios and new business models
• Strategies for nudging toward more sustainable travel modes
• Cooperation with MaaS platform operators

Synopsis: This panel discussion will explore innovative approaches, processes and tools that airports can use to deliver innovative approaches to CX measurement. With changing passenger segments, airports have an increasing need to maintain an active pulse on the passenger experience. With multiple channels of data – such as industry benchmarks, surveys and real-time data methods – airports also have a need to integrate data in a productive way. We will discuss innovative methods to capture, integrate, analyze and visualize data across the airport to improve the passenger experience. We will also discuss people, process and technology capabilities required to accelerate and enhance this.

What the audience will learn:

• Innovative channels to capture new types of passenger data throughout the journey and conduct root cause analysis
• Required people, process and technology capabilities needed for effective CX measurement
• How multiple discrete data sources can be effectively integrated to create a cohesive picture of passenger needs
• The role of different types of data in understanding the passenger experience and how each can contribute to overall understanding
• How airports can get started on measuring CX in new ways, and how to avoid and overcome past pitfalls

Synopsis: Collaboration is key to aid recovery from the pandemic. This session will take a close look at the key factors integrated into balancing stakeholder relationships to drive forward the common goal of providing the best experiences and outcomes for customers. There will also be a glance at the general topic of customer experience and how agile the management of CX had to be during 2020 and 2021 to adapt to the changing needs of customers.

What the audience will learn:

• Balancing the needs of all stakeholders through the transition
• How to take the guesswork out of what passengers want
• Re-building confidence in travel with passengers
• Examples of unique customer experience initiatives
• How the pandemic has accelerated change in customer experience management

Synopsis: Traditional reactive support models are no longer fit for purpose in a world where we see widespread adoption of passenger self-service. Heathrow Airport will discuss its approach to transitioning to a next-generation support model, which has enabled it to focus purely on passenger service while relying on the service provider to provide end-to-end management of the passenger processing technology.

What the audience will learn:

• Lessons learned: how next-generation support has transformed Heathrow's focus from technology to passengers
• Benefits to airports and airlines from next-generation support
• Why traditional support models are inadequate in the new self-service era
• An in-depth look at the essential elements of next-generation support
• Future roadmap of next-generation support

Synopsis: Denver International Airport prioritizes being a world leader in sustainability, but also understands that there is a balance when implementing design decisions which must be viewed through the lens of the entire airport campus as a whole. Sustainability is not a ‘one size fits all’ model, and short-sighted decisions can have long-term consequences for one of the largest airports in the world. The presentation will discuss the design journey for the recent concourse expansions, which paved a roadmap for how DEN will continue to expand while also informing the future retrofit of existing airport facilities.

What the audience will learn:

• Transforming the passenger psyche; innovative digital wayfinding, improved natural daylighting and maximized views can revolutionize the passenger experience
• Balancing design innovation; weighing competing factors such as cost, schedule, emerging technologies, existing context, maintenance and airline impacts
• Progressive yet timeless; new concourse expansion designs must consider the compatibility of the existing airport but stay forward-thinking
• Energy savings vs best value; understanding which HVAC, photovoltaic and technology façade strategies bring more value to the airport
• Lifecycle analysis; sustainable design strategies and the impact of energy savings, operations and maintenance over time

Synopsis: This presentation will cover Europe’s industry-changing ID management requirements at the service of the transportation industry

What the audience will learn:

Synopsis: The unraveling challenge faced by our industry is no loner how to arbitrate between security and facilitation, but how to successfully manage both. This panel will review the major pillars sustaining this objective, including the progress of biometric sensors, the biometric constraints of automated ID risk assessment, and the evolving state-of-the-art of large-scale smart border management.

What the audience will learn:

Synopsis: This session describes how Tampa International Airport has opened an innovative new express curbside/terminal system that allows passengers with only carry-on luggage to choose an express curbside that provides access directly to security and gates, bypassing the airline bag check lobby entirely, and thus reducing curbside and check-in lobby congestion. Data from passenger profiles indicates that over 53% of passengers at Tampa Airport do not check in bags with airlines. This innovative concept provides additional landside curb and roadway capacity while offering an expedited and higher level of customer service to Tampa Airport’s passengers.

What the audience will learn:

• How identifying passenger needs led to a specialized, first in kind express lobby, which doubled curb-side capacity and simplified the passenger journey
• How to activate intuitive wayfinding that improves curb-side customer experience
• How to improve passenger flow by rethinking existing bottlenecks
• How to thoughtfully design and construct a new architectural experience within existing site constraints
• How to implement new curb-side design while maintaining 100% operations during construction

Synopsis: Where is aviation today and how can we collaborate for recovery? How will the Russia-Ukraine conflict affect recovery and security? We will look at identifying the challenges and what can be done to overcome them, including the length of recovery, the impact on the security infrastructure and staffing, the development and cost of technology, revised routing and passenger demand. Is regulatory structure created for where the industry is now going or is it time for the industry to take the reins?

What the audience will learn:

Synopsis: Short presentations from the speakers will lead the panel debate focusing on the impact and outcomes within the aviation industry. The panel will discuss how airports and airlines have had to adapt to new strategies, what it has meant for the tactical and the operational side of the business, the integration of new technology and processes and how these affect its operators.

What the audience will learn: