Speakers

Synopsis: The panel will discuss the challenges and performance of airports in the regions: how recovery has been and is being led, ways to spur traffic activity, along with airport capacity rationalization, key trends affecting airport passenger terminal processing, strategy for future growth and economic security, future expansion plans and ambitions, creating a culture to drive innovation and sustainability goals.

What the audience will learn:

• Airport development in the Middle East and Asia
• Deep-dive opportunities for the industry
• Airport operations and collaboration
• Passenger experience and confidence
• Airport capacity rationalization

Synopsis: In running an efficient and financially viable business enterprise like an airport, two partners are critical in achieving this balance: the airport operator and the airline(s). Both have different business objectives and challenges in short-term objectives of keeping day-to-day operations running efficiently while preparing for the long-term growth and changing dynamics of the business. One-hundred percent agreement is not just difficult – it is impossible. In this unique panel of partners from both sides of the table, we will discuss how they have overcome these challenges and agreed on solutions that serve their common customers in the best-possible ways.

What the audience will learn:

Synopsis: With the advances in technology and surveillance, has the risk of physical incidents at airports diminished? How are potential suspects spotted and detained (pre-event)? Can today’s technology play a bigger role in safeguarding pax and staff? How should airport security staff react when an incident occurs – what training is provided? How do we protect persons with disabilities or reduced mobility in airport emergencies? How do you restore calm and a sense of safety among PAX and staff following an incident? What have airports implemented following an incident to avoid a recurrence?

What the audience will learn:

Synopsis: This panel will take a close look at the safety and security risks that UAS poses to airports and will present attendees with a menu of mitigation options. It will examine current counter-UAS technology and legal hurdles through the lens of several recent case studies to provide a viable path forward for airport operators.

What the audience will learn:

• Update on recent incidents and emerging threats posed by UAS technology
• Understand the key elements of a comprehensive UAS security and engagement plan
• Brief overview of the state of the art of current counter-UAS technology
• Analysis of the legal and regulatory hurdles and considerations when implementing a UAS security program
• Summary of recent airport-based counter-UAS case studies

Synopsis: The newly constructed Terminal Building at Bahrain International Airport being a LEED-certified building, Bahrain Airport Company has created a taskforce that aims to enhance the existing airport infrastructure's movement toward becoming a more sustainable airport. This presentation will talk about the current efforts being undertaken by Bahrain Airport Company to enhance and improve the existing infrastructure of Bahrain International Airport toward energy and water efficiency and reduction of carbon emissions.

What the audience will learn:

• Creating the sustainability and energy and water committees and their objectives and goals
• Planning of initiatives and feasibility and optioneering to ensure the projects implemented meet the objectives and goals
• Projects plans at BIA: renewable energy, carbon reduction and efficiency

Synopsis: Groupe ADP has been leading the advanced air mobility roadmap for the Paris region since 2018, and has been actively readying its airports to host the future vertiports as of 2024 for the service pre-commercial launch. The presentation will share insights on the Parisian roadmap, its challenges and experimentation program, and highlight the role Groupe ADP plays in the space, leveraging its expertise in innovation and airport planning and operations to accelerate other initiatives and markets worldwide.

What the audience will learn:

• AAM Paris region roadmap, challenges and experimentation program
• The active role of airports as key mobility stakeholders in the advanced air mobility ecosystem
• Worldwide AAM initiatives

Synopsis: Bahrain Airport Company inaugurated a new passenger terminal building in 2021, considering an elevated passenger and staff experience. Transitioning from a friendly, efficient yet old terminal facility, the new PTB is four times bigger and carries the blend of efficiency from the legacy terminal, embedded with brand-new equipment, facilities and cutting-edge technology. This presentation will showcase the steps taken to create a sustainable customer experience culture at BIA among all stakeholders and the efforts made to soon be a benchmark in the region for efficiency and friendliness.

What the audience will learn:

• How to create a customer-focused culture at an airport
• Understanding passenger categories and personalizing the journey
• Steps and initiatives to enhance the passenger experience
• Importance of stakeholder involvement

Synopsis: Aviation security based on visible deterrence, layered security and multiple checks to pre-empt and counter any threat posed to the civil aviation industry is ensured by employing all the available resources in terms of people and material.

What the audience will learn:

• Actual operation
• Courage and tenacity of deployed security staff
• Contingency plans and mock exercises
• Strong reserves
• Mobility and communication

Synopsis: With the advances in technology and surveillance, has the risk of physical incidents at airports diminished? How are potential suspects spotted and detained (pre-event)? Can today’s technology play a bigger role in safeguarding pax and staff? How should airport security staff react when an incident occurs – what training is provided? How do we protect persons with disabilities or reduced mobility in airport emergencies? How do you restore calm and a sense of safety among PAX and staff following an incident? What have airports implemented following an incident to avoid a recurrence?

What the audience will learn:

Synopsis: Imagine having an accurate snapshot of everything happening at your airport today. How many passengers did you welcome? How long did they wait to check in? What was the average passenger retail spend airside? How did the weather impact on-time performance? Now imagine comparing this view with operational and passenger activity last month, last year. And what does tomorrow hold? The answer is data and more data - shared with partners across the airport ecosystem. Readily available and easily accessible at the point of need, data has the ability to provide detailed, meaningful insights which can transform and enhance decision making.

What the audience will learn:

• Determine different passenger flows and expected dwell times at each touchpoint
• Assign resources to optimize passenger servicing based on forecast traffic peaks and troughs
• Adapt operations in response to predicted disruption scenarios to minimize the impact on passengers
• Troubleshoot and resolve incidents which can impact operational performance
• Identify commercial opportunities and evaluate their potential value for all stakeholders

Synopsis: A project initiated by Fraport's Digital Factory concept. The goal was to find a solution to supply a digital, dynamic, next-gen workforce management solution for Fraport's passenger services unit. The solution needed to consider flight schedules and their continuous changes, process times and airline SLAs to determine the workforce needs dynamically and then consider union rules and foremost the workforce's wishes to design ideal shift plans while optimizing workforce utilization.

What the audience will learn:

• How dynamic workforce planning works at airports
• How to consider the workforce's needs and wishes and offer attractive workforce involvement in shift planning
• How to improve customer service through better planning
• How to increase workforce productivity
• How to speed up solution testing, procurement and implementation

Synopsis: This joint presentation from Avinor and Portland Design will explain the Avinor brand vision and how to deliver a passenger-focused airport experience and environment. We will share Avinor’s vision of creating a 'home from home' by delivering a welcoming experience that reflects the group’s brand vision for guests along their total airport journey in a way that positively differentiates all Avinor airports from the competition.

What the audience will learn:

• How the airport environment needs to respond to new retail, F&B and commercial offers
• Why it is critically important to have a flexible and adaptable planning approach to futureproofing the airport
• How Avinor translated its brand values and vision to deliver a unique and memorable passenger experience
• How to create a sense of place that is rooted in the local community and shaped by its location

Synopsis: In groups, this session will provide the opportunity to discuss and strategize the issue of accessible air travel around a particular theme, and with a whiteboard! Themes include: - Inclusive air travel in 2050 – what should that look like? - Removing pain points in assisted and independent airport journeys - Creating inclusive digital communications throughout the end-to-end journey, and solving problems related to booking flights online and noting needs; how that information is passed on; the ability to digitally personalize the assistance service; how the airport and airline communicate with one another.

What the audience will learn:

Synopsis: CPK is a planned transfer hub located between Warsaw and Łódź, envisioned to integrate air, rail and road transport. One of Europe’s largest and most ambitious infrastructure projects, CPK is the first greenfield investment in years, centered around the new airport which will handle 40 million passengers a year in its first phase. At the same time, the largest modernization of the country's rail transportation system will create approximately 2,000 new railway lines, mainly high-speed. CPK and Dar will present the key elements of the proposed project and how it will transform logistics and operations throughout Europe.

What the audience will learn:

• Proposed greenfield airport concept
• Rail connectivity
• Hub and logistics potential

Synopsis: The panel will examine the global shift in the way people, live, work and interface with air travel. From accounts based on first-hand experiences of US airports and airlines, which are transforming the passenger experience for the world’s largest minority community. As passengers return to flying, two large hub airports and two of the world’s largest legacy airlines share how they expanded access by transforming spaces, communications and attitudes toward achieving a comprehensive point-to-point journey for all. The panel will open the playbook on accessibility and discuss the latest successes, innovations and opportunities as well as some lessons learned.

What the audience will learn:

• Explore how US airports and airlines work together to provide an equitable journey for all travelers
• Examine the fundamental building blocks for greater accessibility for all. Successes, challenges and failures
• Resolving travelers' physical and psychological challenges inside brand-new and 70-year-old facilities
• Learn how various awareness programs can help open doors
• Top US airports and airlines open their playbooks toward building a sustainable accessibility culture

Synopsis: Passengers. Personnel. Planet. Three key drivers changing our industry. As four US airports implement and adapt their assets, learn how they have approached the work with an understanding of how passenger needs are evolving, how the workforce is changing, and their global impact. The process is always evolving, which thrives in organizations with a growth mindset like these airports. Join this interesting panel and hear from: PHL nearing completion of an airport masterplan; PIT, recently completed a major $US1bn terminal design; GRR, during a US$500m construction project; PDX, in the middle of a US$2bn terminal program.

What the audience will learn:

• Reframe how we think about resilience. Beyond flood and fires, more about managing expectations
• Consider how and why the planning process is continuous through all phases of implementation
• How to plan/design to meet infrastructure needs now and in the future
• How to adapt design and construction to account for major disruptions
• Planning is not useful on a shelf. Even during construction, there is no better time to think ‘what is next’

Synopsis: Airports are under pressure to diversify and grow non-aeronautical revenue while improving the passenger experience. In this presentation we explore how airports can create new non-aero revenue and contribute to enhanced passenger experience from underutilized assets and land, citing examples.

What the audience will learn:

• What are the non-aero commercial opportunities as airports recover from the pandemic?
• How to develop an airport commercial real estate strategy
• What is the commercial business case for real estate development?
• What are the different commercial models and how do they work in an airport environment?

Synopsis: Kansas City International Airport (MCI) opened its new US$1.5bn terminal and garage and sought to incorporate asset management software that allowed it to monitor and manage the full lifecycle of MCI’s enterprise assets, such as facilities, communications, transportation, production and infrastructure. Arora and EDI implemented Maximo and established project delivery standards for the seamless migration of data from the BIM model to Maximo. Arora and EDI ensured operations and maintenance staff were able to use and maintain the entire new facility from day one and reduced MCI’s implementation costs by approximately 50% with digital delivery.

What the audience will learn:

• How to maintain the lifecycle of an asset from design to construction to maintenance
• How to lower an airport’s investment to create and maintain asset data
• The challenges and solutions during the implementation and migration of data
• The advantage and cost savings of implementing asset management programs during design and construction versus retrofitting

Synopsis: The strategic implementation of ORAT was a major success factor for the opening of Berlin Brandenburg Airport in October 2020. An extensive ORAT program was designed to integrate the development and execution of the operational documentation, testing and commissioning, training, trials and the actual transfer. In total, 47 trial days were carried out. Even after two years of operation at BER airport, most of the implemented ORAT structures and management approaches are still part of the day-to-day business and improving the operational and organizational performance significantly.

What the audience will learn:

• Success factors of the ORAT program at BER Airport
• Opening an airport during a pandemic
• ORAT as part of the airport organization transformation process
• Impact of ORAT on post-opening operations at BER

Synopsis: CVG is widely known and well respected in the industry for its approach to innovation. Much of that success is a result of committing to and delivering on technology advancements rather than being mired in ideation and conceptual speak. CVG is looking to set the mark on a one-of-a-kind opportunity to revolutionize airport connectivity for cargo and passengers in the near term while redefining and elevating the role of an airport. The CVG region is ideal for development, talent and partnerships with industry to set the model of the AAM airfield of the future.

What the audience will learn:

• How can airports learn from the past to prepare themselves for the next technological developments?
• What will the AAM airport model become?
• How will AAM and current airport mobility connect as a future hub?
• What are the needed infrastructure requirements to operate and grow a scalable AAM operation?
• Development of airspace traffic flows into a traditional airport environment

Synopsis: What started out as a simple and cost-effective need for a tool to enable Vancouver International Airport’s (YVR) Early Bag Storage program has now become a robust and comprehensive solution to manage out-of-system bags. This presentation will examine how YVR tackled the challenges of manual baggage handling to quickly identify reflighted and delayed bags, increase its handling capacity and maximize existing asset utilization. Representatives from YVR and Brock will provide an overview of the solution and explain the benefits for the airport.

What the audience will learn:

• An overview of the project, deployment process and collaboration
• The benefits YVR has gained from enhancing its manual early bag storage process
• Future opportunities for the solution at YVR to further improve baggage handling

Synopsis: King Salman International Airport will boost Riyadh’s position as a global logistics hub and stimulate transportation, trade and tourism. The airport is expected to accommodate up to 185 million passengers and process 3.5 million tons of cargo by 2050. It will cover an area of approximately 57km2, allowing for six parallel runways and airport support facilities, residential and recreational facilities, and retail outlets. With sustainability at its core, King Salman International Airport will be powered by renewable energy.

What the audience will learn:

• New King Salman International Airport concept masterplan
• Phasing and milestones to deliver the project horizon 2030 and 2050, targeting passengers and cargo
• Aerotropolis integration between the real estate and the airport assets
• Innovation and sustainability initiatives that will be integrated as part of this development
• Riyadh identity will be the foundation of an elevated passenger experience

Synopsis: This interactive panel will provide insight into how new BHS technologies can be implemented to efficiently and cost-effectively solve today’s challenges, budget shortfalls and staffing issues to keep the backbone of today’s airport baggage screening operations running smoothly with the total cost of ownership (TCO) in mind. Hear from various stakeholders from airports, airlines, the federal government and consultancy as they walk us through real-world lessons learned over the past few years and what the future may hold.

What the audience will learn:

• New innovations in checked baggage security and how to implement them
• How funding mechanisms can affect BHS procurement
• Lessons learned on assembling the right team of airport owner, airline, government regulator, consultant and contractor for success
• Procurement options for BHS (design-bid-build, design-build, CMAR, etc)
• Discussion of results from ACRP study A03-53, Total Cost of Ownership for Baggage Handling Systems

Synopsis: What types of insider threats are there today? How are the workforce challenges with regard to new people and rapid staff turnover in aviation affecting insider threats? What mitigation strategies are effective? What is the role of a security culture in tackling insider threats?

What the audience will learn:

Synopsis: After the Covid-19 crisis and consequent restart, in common with the entire aviation sector, Bologna Airport has confirmed its commitment to pursuing sustainability objectives covering all ESG topics and dealing with its sustainability and net zero carbon 2030 action plan. The presentation concretely describes the initiatives of the sustainability plan, specifically on the planet and people topics, also explaining how governance issues are correlated in terms of opex, capex and financial disclosure in order to increase financial value through careful stakeholder engagement action.

What the audience will learn:

• Sustainability strategy
• Sustainability action plan - structure
• Description of initiatives for pillars - planet, people, prosperity
• Net zero carbon 2030 - decarbonization strategy
• Decarbonization action plan - 10 actions

Synopsis: This panel highlights the growing applications of machine learning and artificial intelligence at checkpoints. The panel will discuss what AI/ML is, how it is implemented in the checkpoint, use cases and high-level performance increases at airports, and understanding the regulators' views on implementing new algorithms versus a traditional screening model.

What the audience will learn:

• What AI/ML is in the security checkpoint
• How AI/ML can be used to increase security, efficiency and pax experience
• The initial results of AI/ML at airports
• The next steps for implementation
• What are regulators thinking on AI/ML?

Synopsis: The presentation will focus on Milan's vision to maximize value and further enrich the customer experience.

What the audience will learn:

• Milan Airports' vision on digital airport retail
• Explanation of new projects
• First results

Synopsis: The panelists will focus on future workplace issues including recruiting and retaining talent; cross-border competition for skilled workers; creating agile airport structures that can pivot to address new challenges; an increasing focus on work/life balance; meeting the challenges of the triple bottom line; equity issues in the workplace; hiring and assimilating employees hired from outside the aviation sector. Case studies will be provided by senior airport executives from India, the USA and the Caribbean.

What the audience will learn:

• How airports can compete in a highly competitive and borderless labor market
• Implications of the shift to remote or hybrid work – scenarios
• Creating an airport culture that focuses on work/life balance for employees
• How the triple bottom line is increasingly seen as a valid benchmark to measure the airport's social responsibility
• Understand the generational and demographic shifts that are reshaping the airport workforce

Synopsis: How innovators are thinking forward. How not everything innovative is technology-based. How the metaverse and digital twins can be used for experimenting with creative ideas. How bringing startups into your innovation strategy can catapult you further, quicker. How innovation programs are progressing. What the future might hold.

What the audience will learn:

Synopsis: Learn how the Federal Aviation Administration (FAA) ensures airport accessibility for travelers in US airports, as well as hot accessibility topics and best practices for the future of airport accessibility.

What the audience will learn:

• Where do the existing accessibility standards for airports come from?
• How does the FAA monitor and ensure airport compliance with accessibility standards?
• Hot accessibility topics
• Best practices for the future of accessibility in airport terminals

Synopsis: Parisian airport access modes: how Orly and CDG airports are challenging the new millennium regarding intermodality. What we can learn from the design of the new terminal in the People's Republic of China. A focus on air-rail links.

What the audience will learn:

• Parisian airports' new strategy
• ORY and CDG examples
• Chinese examples
• Urban impacts and airport city
• Ground transportation center

Synopsis: San Francisco International Airport (SFO) is focused on improving passenger and airport/airline/concession employees' experience and health/well-being. Using the new Harvey Milk Terminal 1 building as a test facility, the airport implemented an Air Quality Framework program to review indoor and outdoor air quality sensor technology appropriate for an airport. Health impacts and pollutants based on the airport environment were identified to inform the selection of the sensor technology. The expected outcome will be the implementation of an airport-wide sensor program to measure/report air quality data and manage the indoor air ventilation systems for energy efficiency and improved human health.

What the audience will learn:

• Sensor technology can measure chemical and physical pollutants and can be used to validate ventilation system effectiveness
• Green building rating systems support improved passenger and staff health and well-being
• Different general population risk groups associated with airport-specific airborne pollutants
• Industry strategies to reduce outdoor air pollutants entering an airport building through the ventilation system
• Designing for health and well-being and overall sustainability (energy efficiency) are mutually beneficial and achievable

Synopsis: In the past year San Francisco International Airport achieved three industry firsts with LEEDv4 Platinum and WELL Core Platinum certifications for its new Harvey Milk Terminal 1 Boarding Area B, and LEED for Cities and Communities Platinum certification for the whole campus. This panel will discuss why sustainability is a priority for SFO, introduce key performance strategies that were recognized by the certifications, and discuss what’s unique about pursuing broader sustainability certifications within the airport context. It will also touch on how sustainability and certification fits with progressive design-build project delivery and draw out global lessons from these US-based programs.

What the audience will learn:

• Important strategies for managing the environmental and health impact of airport terminal design and construction projects
• Key approaches for managing airport-wide environmental impacts
• How certification programs help airport staff achieve sustainability goals focused on decarbonization and improved human health
• How design-build project delivery supports sustainable design and certification
• How general-purpose sustainability certifications can be used in airport-specific contexts

Synopsis: For airports to rebuild their reputation they need to be loved by their local community, travelers and employees alike. This talk will look at the rare examples around the world where airports are loved by their local community and why. With specific new and future project examples in North America, London and the ME, the talk will explain in detail how 'design' and diligent stakeholder engagement can be used to provide an authentic sense of identity, place and community.

What the audience will learn:

• What makes people love their airport
• How design can be used to create an authentic sense of place
• How inclusive design thinking can build local community support
• How stakeholder engagement can give a voice to important minority groups – with specific reference to the Australian indigenous communities
• How airports can become more than steel and glass processors and become much-loved civic assets

Synopsis: The presentation focuses on what happens after a successful MVP (minimum viable product) or POC (proof of concept). It outlines challenges in the transfer phase from the MVP phase to sustainable implementation of the innovation, and highlights best practices. In particular, it elaborates on the successful transfer of an innovation from the project organization of an in-house transformation organization to the operational business units and thus successful integration into corporate practice. The Fraport Digital Factory is used as an example to clarify the process.

What the audience will learn:

• A short introduction to Fraport Digital Factory
• Challenges in the in-house implementation of innovation
• Best practices and enabling factors in the implementation of innovation
• Best practices for transformation processes driving a mindset change within the organization and providing a favorable environment for sustainable innovation

Synopsis: Imagine having an accurate snapshot of everything happening at your airport today. How many passengers did you welcome? How long did they wait to check in? What was the average passenger retail spend airside? How did the weather impact on-time performance? Now imagine comparing this view with operational and passenger activity last month, last year. And what does tomorrow hold? The answer is data and more data - shared with partners across the airport ecosystem. Readily available and easily accessible at the point of need, data has the ability to provide detailed, meaningful insights which can transform and enhance decision making.

What the audience will learn:

• Determine different passenger flows and expected dwell times at each touchpoint
• Assign resources to optimize passenger servicing based on forecast traffic peaks and troughs
• Adapt operations in response to predicted disruption scenarios to minimize the impact on passengers
• Troubleshoot and resolve incidents which can impact operational performance
• Identify commercial opportunities and evaluate their potential value for all stakeholders

Synopsis: The panelists will focus on future workplace issues including recruiting and retaining talent; cross-border competition for skilled workers; creating agile airport structures that can pivot to address new challenges; an increasing focus on work/life balance; meeting the challenges of the triple bottom line; equity issues in the workplace; hiring and assimilating employees hired from outside the aviation sector. Case studies will be provided by senior airport executives from India, the USA and the Caribbean.

What the audience will learn:

• How airports can compete in a highly competitive and borderless labor market
• Implications of the shift to remote or hybrid work – scenarios
• Creating an airport culture that focuses on work/life balance for employees
• How the triple bottom line is increasingly seen as a valid benchmark to measure the airport's social responsibility
• Understand the generational and demographic shifts that are reshaping the airport workforce

Synopsis: We will continue from last year's panel discussion at PTE in Paris: three H2020 green airport projects toward a more sustainable future. The implementation and developments in SAF and other major solutions for greener flights. The unique character of three major projects and their 100+ partners in Europe will be highlighted to develop joint roadmaps for reaching 'fit for 55' targets at EU airports in 2030.

What the audience will learn:

Synopsis: How are smaller airports handling the explosive growth post-pandemic? Passenger migration has caused, in some cases, explosive growth at smaller and mid-size airports as passengers abandon large cities in hopes of greater quality of life. This panel will discuss the issues smaller airports face in quickly adjusting to rapid air service growth, parking demands that outstrip capacity and facilities not designed to accommodate rapid passenger growth. Can airports quickly provide amenities expected in today's travel environment without breaking the bank? Do airline agreements need to change? What about concessions? How do we prepare to be resilient for what is to come?

What the audience will learn:

• How to weather the supply chain crisis during capital development
• How airlines and airports can come together to create winning strategies for development and growth
• How formally tried and true project delivery methods may need to be adjusted
• What role should airlines expect to play in major airport capital projects? What do airports think about that?

Synopsis: The strategic implementation of ORAT was a major success factor for the opening of Berlin Brandenburg Airport in October 2020. An extensive ORAT program was designed to integrate the development and execution of the operational documentation, testing and commissioning, training, trials and the actual transfer. In total, 47 trial days were carried out. Even after two years of operation at BER airport, most of the implemented ORAT structures and management approaches are still part of the day-to-day business and improving the operational and organizational performance significantly.

What the audience will learn:

• Success factors of the ORAT program at BER Airport
• Opening an airport during a pandemic
• ORAT as part of the airport organization transformation process
• Impact of ORAT on post-opening operations at BER

Synopsis: By introducing a sustainable landing and take-off charge (SLTO), Eindhoven Airport (EA) will become a leader in environmental protection. From April 1, 2023, EA will introduce an SLTO which represents an innovation in airport charges, thereby becoming the first airport to take into consideration three environmental factors: noise performance (indirect CO2 emissions), NOx performance and time of operation. The SLTO goal is to stimulate airlines to use the latest aircraft generation as much as possible, and to fly in periods that create less nuisance for the community. EA will contribute to the reduction of the noise footprint and emissions.

What the audience will learn:

• Airport and aircraft noise footprint and performance
• Aircraft emissions (CO2 and NOx)
• Time of operation and impact on the local community
• Innovation in airport charges

Synopsis: In early 2020, AIAL was at the advanced stage of planning for a NZ$4bn+ capital program – transforming aging assets to deliver a world-class travel experience and support sustainable long-term growth. The program has now been reshaped, in partnership with key stakeholders, reflecting the four key pillars of AIAL’s sustainability strategy: Purpose | Kaupapa; Place | Kaitiakitanga; People | Whānau and Community | Hapori. This presentation will give an overview of the updated program, from the agile approach to the development of the original plan to the evolution of the plan in response to current realities.

What the audience will learn:

• Context of the current and future capital development program at AIAL
• Application of an agile approach to airport planning and development
• Importance of collaboration in the airport development process
• Embedding sustainability at the heart of the development

Synopsis: Airports can become an integral part of the wider mobility infrastructure. Airports and stakeholders can take informed decisions regarding operations by better understanding and mapping mobility flows within the airport environment. The goal is to offer a sustainable journey to employees, passengers and visitors. In this panel, we will describe the first results of the European project STARGATE. Panel members consist of mobility experts (Lux Mobility, Sopra Steria) as well as airports implementing smart mobility solutions (Brussels Airport, Budapest Airport). The panel will discuss the opportunities and challenges they see and how to collaborate to achieve the best results.

What the audience will learn:

• Applying data to improve mobility in and around airports
• New mobility opportunities for passengers and visitors
• How mobility can fit into different airport contexts
• Working together with airport stakeholders on mobility topics

Synopsis: As part of its transformation program, BGI has developed a sustainability plan with the goal of becoming one of the leading airports in the region regarding sustainability. Currently, the airport has outdated facilities and processes, and the sustainability plan is integrated into the overall Transformation Program. The Caribbean region is known to be one of the first victims of climate change. The government of Barbados is putting itself on the front line when it comes to sustainability in the region. The presentation will show how this is translated to the primary door of entry to the island.

What the audience will learn:

• Current challenges facing the Caribbean region due to climate change
• Overall sustainability program description for BGI
• Precise actions timeline for short-term, medium-term and long-term implementation
• Overall coordination with other airports within the Caribbean region

Synopsis: Airport connectivity is an essential enabler for the digital transformation of airports. The aviation value chain comprises many stakeholders that need an efficient communication and data exchange network to ensure process orchestration. The presentation will analyze the benefits of 5G mobile networks for airports and present and compare the possible deployment and business models, e.g. neutral host network. The audience will have the opportunity to hear, for the first time, about the development and initial features of the forthcoming evolution of the beyond 5G and 6G mobile networks and their impact on airports.

What the audience will learn:

• How 5G mobile networks contribute to the digital airport concept
• The operational and business benefits of the different deployment models of 5G mobile networks for airports
• What the future holds for mobile networks – beyond 5G and 6G mobile networks presentation
• The use cases for airports that the future mobile networks can support

Synopsis: The presentation will share how Groupe ADP is managing the enhancement of airport operations across its 20+ airport network around the world on key topics including the deployment of an operational excellence model, airport monitoring center, technical assistance services and innovation.

What the audience will learn:

• Airport network management
• Sharing best practices
• Deployment of operational strategy on various types of airports

Synopsis: In the era of rapid technological growth, we need to remember that our people can be both the strongest and the weakest links in the system. Understanding human limitations and capabilities is essential not only to build a strong and effective security culture but to keep our aviation community safe and secure. To achieve good security outcomes, promoting an effective security culture is critical. The key challenge is ensuring all staff think and act in a security-conscious manner. Embedding aviation security as a core business value and making security everyone’s responsibility is how we can achieve a more mature security environment.

What the audience will learn:

• Importance of understanding human factors within aviation security
• How a strong and effective security culture can enhance security at the airports
• How a strong security culture can improve the working environment for staff

Synopsis: How Heathrow’s retail proposition has evolved through Covid and where the airport sees travel retail’s future direction both physically and digitally.

What the audience will learn:

• Heathrow’s retail and F&B offer today
• Key issues Heathrow retail is grappling with for 2023
• The future of travel retail as Heathrow sees it

Synopsis: Approximately 80% of an airport's CO2 emissions are Scope 3, and of those, a sizable percentage come from the taxiing of aircraft. This is a critical area to understand as airports transition to net zero. Analyzing over 30 million flights at nine global hub airports over several years gives us a unique insight into what drives CO2 emissions from taxiing and the strategies and tactics airports can employ to reduce them.

What the audience will learn:

• What share of total emissions comes from aircraft taxiing
• What the main drivers of emissions are: airport geometry, aircraft age, airside congestion and gate utilization, to name a few
• Options airports have to reduce emissions from taxiing aircraft
• How emissions have trended before, during and after the pandemic

Synopsis: London Luton Airport Limited is preparing to submit its Development Consent Order (DCO) application for the expansion of Luton Airport to increase capacity from 18 to 32mppa through the provision of a new terminal and associated infrastructure. The environmental statement is a critical element of this submission, where the applicant is required to demonstrate a robust approach to the assessment and mitigation of impacts across a range of ESG topics including climate change resilience, cultural heritage, economics and employment, and waste and resources. We discuss how we built this approach, arguably the most important element of any airport planning application.

What the audience will learn:

• Future expansion requires a robust ESG strategy
• The importance of a multi-faceted stakeholder engagement strategy
• Don't underestimate the importance of social value
• A deliverable and sustainable net zero pathway is critical to be credible

Synopsis: Airlines and airports have collaboratively and continuously improved operations on the apron by advancing technology, pavements and procedures. These improvements focus on safety, capacity and efficiency. The next big gains will be achieved during apron operations as aircraft approach and depart from the gate. In order to achieve this vision, a scalable plan for providing elasticity is required. The volatility of the many individual activities that support safe aircraft docking and management at the gate/stand can only be addressed with highly visible and well-developed tools that are sufficiently flexible and elastic.

What the audience will learn:

• Importance of apron operations in overall airport performance and passenger satisfaction
• Role of technologies in digitalizing apron operations
• Fast and efficient aircraft turnaround management using AI and predictive technologies
• Bringing predictability and proactivity in apron operations
• Real-time cost and revenue monitoring on the apron

Synopsis: The presentation will focus on ways to optimize the overall airport experience strategy. In this context, emphasis will be placed on the use of new technologies to offset labor shortages and support emerging talent. This includes taking advantage of virtual coaches and other innovations designed to support airport staff and simplify the passenger journey. The main goal is to enhance the passenger experience and offer maximum comfort despite current challenges.

What the audience will learn:

• How to optimize the overall airport experience strategy
• How technologies can help deal with current challenges such as labor shortages
• How to enhance the travel experience despite those challenges

Synopsis: Sofia Airport has launched an ambitious program to achieve net-zero carbon emissions by 2035 while still meeting its passenger growth objectives of 12 million pax/year by 2035. A unique aspect of its strategy is the creation and implementation of a new ‘Green Fund’ to finance the rollout of renewable technologies whilst satisfying the multitude of criteria pertaining to regulatory requirements (current and future), financial requirements (capex, opex, repex) and the requirements and opportunities of current and emerging technologies.

What the audience will learn:

• The main technical and technological improvements programmed by Sofia Airport in its strategy toward net zero
• How Sofia Airport considered both economic and technical constraints in its approach to meet the net zero objectives
• How Sofia Airport resolved the various competing demands from a regulatory, legal, financial, technical and funding perspective
• How Sofia Airport achieved funding for its investment program using a combination of internal and external sources
• How the 'Sofia model', as an integrated technological and funding approach, can be replicated at other airports targeting net zero

Synopsis: Nice Airport has started analyzing in detail the audience of each retail area: footfall, dwell time, destination, airlines, etc. The commercial team has identified opportunities to increase traffic and conversion rates by sharing data with the concessionaires, adapting the opening hours and spoken languages, reviewing the offers and promotions. Our show process, findings and results will be shown.

What the audience will learn:

• How to increase retail and F&B revenues with a better demand-offer adequation
• Why data sharing with concessionaires is of utmost importance
• What benefits you get from differentiating pax behaviors flight per flight
• How the Google Analytics method can be applied to physical retail in airports
• How operational decisions influence retail pax behavior

Synopsis: The aviation sector has been increasing its digitalization, and thus, heavily relying on IT. This has been accelerated due to the global pandemic with the aim of providing improved efficiency, safety, security and customer experience. The exponential growth in digitalization makes airports and airlines 'juicy targets' for bad actors. Having a robust understanding of the value of embedding business continuity in each operation is instrumental in helping to build organizational resilience.

What the audience will learn:

• A better understanding of the potential threats and risks of digitalization in airports and airlines and its impacts
• Methods to raise awareness, 'buy-in' and the practice of business continuity in the aviation industry
• Embedding strategies to make business continuity an integral part of your operations

Synopsis: The FCO airport has delivered excellence in terms of quality in the last five years, although massive important works are still in progress. ADR has collected four ACI best airport awards in the last five years, thanks to a strong commitment across the whole airport community and all activities. A strategic approach, sharing with CAA and stakeholders, controls and detailed reporting, and an ORAT program are fundamental to obtaining the best results. Passenger experience and capacity offer growth with profitability and inclusion.

What the audience will learn:

• The value of stakeholder engagement in the airport community
• Sharing of each phase of development
• Safety and operational excellence
• Group inclusion and added value

Synopsis: Urban air mobility will change the way we travel in our cities, reducing travel times, traffic congestion and the climate impact. Airports are playing a fundamental role in the development of UAM, acting as the key stakeholders. This panel focuses on the passenger journey: from the airport terminal to the UAM facilities, to the final destination. UAM and regional air mobility will enhance connectivity between cities and regions. ENAC, the Italian CCA, has developed a strategic plan (Piano Nazionale Aeroporti) to make this happen, with the aim to scale it at the European level.

What the audience will learn:

• AAM in Rome: challenges, innovations and developments
• A new passenger journey from the airport to the city
• UAM and RAM: the Italian national plans for the aviation sector
• The AAM developments in the Italian National Airport Plan (Piano Nazionale Aeroporti)
• The social, economic and environmental sustainability and scalability of AAM

Synopsis: The presentation will explain where the industry believes we need to go in terms of managing the security infrastructure and processes in the future.

What the audience will learn:

• Risk-based principles
• Technology advancements
• Industry growth and the need for innovation

Synopsis: The panel will discuss removing the need to limit and remove LAGs from bags; implementing and paying for technology; moving to intelligence- and risk-based screening; implementation of mutual recognition; adherence to standards; improved API sharing; measurable outcomes; one-stop security.

What the audience will learn:

Synopsis: We have heard the term 'new normal' a lot lately in aviation, but what does that really mean? This panel brings together some of the airports and airlines in North America that are actively evolving post-pandemic, whether through construction projects, new technologies, or new initiatives. The discussion will dive into what the panelists are seeing from each unique perspective, and how each stakeholder is thinking about capacity needs, technology and facility development. Lessons learned will also be shared by the panelists.

What the audience will learn:

• How airports in the midst of large projects are evolving to the changing landscape
• How technology and the passenger experience play into and are impacted by planning
• How air service goals and the air carrier makeup fit into the larger planning picture
• Emerging trends, initiatives and processes
• Lessons learned from adapting to the 'new normal'

Synopsis: Airports are evolving from transportation hubs to destinations. This is shifting the way they have to design customer experience and accompany guests during their stay – especially on digital channels. The new digital experience platform of Zurich Airport combines physical touchpoints with digital presence to create an integrated, personalized experience. The award-winning platform meets a variety of needs and provides personalized content for passengers, shoppers and staff. As a result of intensive collaboration and strictly transparent communication, the highly interconnected multi-site platform was built in only 10 months and can keep up with future integrations and further development.

What the audience will learn:

• How to create a personalized experience through connecting digital and physical touchpoints
• How to activate the commercial potential of the guests as well as staff
• How to achieve mutual vision and outstanding collaboration in a fast-paced project

Synopsis: In groups, this session will provide the opportunity to discuss and strategize the issue of accessible air travel around a particular theme, and with a whiteboard! Themes include: - Inclusive air travel in 2050 – what should that look like? - Removing pain points in assisted and independent airport journeys - Creating inclusive digital communications throughout the end-to-end journey, and solving problems related to booking flights online and noting needs; how that information is passed on; the ability to digitally personalize the assistance service; how the airport and airline communicate with one another.

What the audience will learn:

Synopsis: Chongqing in Sichuan, China sits in a geographically central location that makes it an ideal site for hub operations. In 2019, Chongqing Jiangbei International Airport launched a competition for a new satellite terminal that would expand the capacity of the recently completed Terminal 3A. At 350,000m² and 35 MAP capacity, Terminal 3B is one of the largest satellite terminals ever conceived. The competition was won by Zaha Hadid Architects and local partners CSWADI. The interior design was subsequently awarded to Nordic and local partner UDG. This presentation will describe the key features of this high-capacity domestic satellite hub.

What the audience will learn:

• Passenger terminal planning
• Domestic hub operations
• Design and construction in China

Synopsis: How can a situational awareness solution be used to manage incidents or crises, reduce disruption and sharpen airport operations? Transparency: a single view of what is going on at the airport, be it customer experience, ops processes or notable events. Preparedness and incident management: smoothing out problems in advance; fact-based preparedness for adverse conditions and systematic handling of incidents. Communication: operative and tactical information sharing and updating. Community: involving the whole airport community to get and share information and have common goals. Mobility: airport on the go, access to relevant situational information.

What the audience will learn:

• Situational awareness: how to improve and have common SA
• Scattered data: how to bring the data together and open the data for the whole airport community
• Complexity of the airport operations preparedness: incident and crisis management in a complex environment
• Communication speed: how to reach all airport staff quickly?
• Performance and quality

Synopsis: One airport, two traffic rights (BSL & MLH). One airport, two border controls (FR & CH). One airport, three markets (Tri-Rhena, GE, FR, CH). The challenges of bi-national airport operations, the complexity of the passenger flow, the impact on the operations due to different legislation in FR and CH, typically during Covid-19 as an example and case study, the importance of flexibility and agility in such an environment, pros/cons of serving three markets, working tools and planning/forecasting methods, pragmatic solutions for pax flow management, how the capacity and infrastructural flexibility can be increased and managed.

What the audience will learn:

• The challenges of a real bi-national airport
• Flexibility and agility versus bureaucracy
• Simplicity and pragmatism versus high-end solutions
• Best practice – forecasting and modeling for passenger flow with three security checkpoints in two sectors (CH & FR)
• New ideas and/or approaches for masterplanning or capacity uphold projects or daily operations and passenger flow challenges

Synopsis: The presentation will share Heathrow Airport's current strategy and approach to creating an inclusive culture for our colleagues. We will share some of the key activities and successes we have been delivering to improve ED&I. We will share how these fit with our wider people agenda and the impact they have on our people. We will share how our diversity networks support the wider ED&I agenda and the success they have had.

What the audience will learn:

• Core elements of our ED&I strategy
• How we have developed and are delivering our strategy
• The success of our diversity networks

Synopsis: During the past few years, Taiwan has been one of the few countries implementing strict border control. As a result, TTIA has been struggling to strike a balance between executing strict epidemic prevention and replacing common facilities. Considering user behavior, experience and space allocation, we have installed a variety of advanced facilities, including restrooms, praying rooms, retail shops, etc. With the pandemic ending and the reconstruction of public facilities, we are now ready to welcome passengers from all over the world.

What the audience will learn:

• Intelligentization of airport facilities, such as boarding gates, restrooms, etc
• Improvement of airport interior space
• The policy of enhancing customer satisfaction through service improvement

Synopsis: The status of Hong Kong International Airport (HKIA) as a global aviation hub was never in doubt despite the pandemic. Given the city’s perfect location at the heart of Asia and its extensive air network, HKIA has demonstrated its resilience in the air travel business and exceptional commitment to realizing its long-term development vision amid unprecedented challenges. As its passenger traffic has increased notably due to the relaxation of travel restrictions, HKIA is all set to welcome visitors from countries all over the world.

What the audience will learn:

• How HKIA has got itself prepared for the robust recovery in air traffic
• HKIA’s main strategic ambitions in the short and long term to strengthen its leading hub position
• HKIA’s latest plan to elevate the airport as a world-class destination

Synopsis: Budapest International Airport has reached a stage in its development where it has become imperative to accommodate future growth on airside and landside in an integrated, sustainable mode (including public transport) and evolve into an intermodal transit hub. In this presentation, the process of integrating these facilities and stakeholder concerns in a workable plan will be shared with the wider industry.

What the audience will learn:

• How an airport's vision and strategy, combined with a consultant’s planning and development expertise, can result in a workable plan
• Shareholder and stakeholder demands can be integrated into a suitable plan
• How integrated landside developments are combined with terminal facilities

Synopsis: With the advent of P3s at airports, we want to take a deeper dive into how ORAT plays a significant role in all parties achieving opening day success. Now is a great opportunity to establish the role of owner staff on a P3 versus that of other alternative or traditional delivery methods. This panel will give insight into defining the unique challenges in coordinating with stakeholders under a P3, and determining what gaps still remain for the owner's staff, airport stakeholders and various other entities.

What the audience will learn:

• What are the gaps owners and staff may have to contend with?
• What are the unique challenges with coordinating stakeholders?
• How does ORAT assist in bringing all of this together?
• What are some of the lessons learned for working in a P3 environment?

Synopsis: During peak periods in 2022, long lines formed at security checkpoints at airports throughout Europe. In addition to having to stand in line, passenger experience was negatively impacted by being kept in the dark about how long they had to wait and even being uncertain about making their flight. To better inform our passengers, we wanted to serve them security waiting time predictions. Two months later, the complete process from data onboarding to integration of the predictions in our digital channels was ready. This presentation will talk about our approach, the challenges we encountered and the way forward.

What the audience will learn:

• How to organize for rapid end-to-end use case deployment
• Insight into the mechanism of predicting waiting times
• How predicting waiting times fits in our future passenger journey

Synopsis: CVG is widely known and well respected in the industry for its approach to innovation. Much of that success is a result of committing to and delivering on technology advancements rather than being mired in ideation and conceptual speak. CVG is looking to set the mark on a one-of-a-kind opportunity to revolutionize airport connectivity for cargo and passengers in the near term while redefining and elevating the role of an airport. The CVG region is ideal for development, talent and partnerships with industry to set the model of the AAM airfield of the future.

What the audience will learn:

• How can airports learn from the past to prepare themselves for the next technological developments?
• What will the AAM airport model become?
• How will AAM and current airport mobility connect as a future hub?
• What are the needed infrastructure requirements to operate and grow a scalable AAM operation?
• Development of airspace traffic flows into a traditional airport environment

Synopsis: Much like an investment portfolio, organizations engaging and investing in innovation programs need to balance the excitement of what new technologies can bring with the risks and rewards to their people, culture, brand and balance sheet.

What the audience will learn:

• Defining your vision and aligning to your organization's strategy for the innovation program
• Determining your innovation verticals (investments)
• Executing on your innovation strategy: the why, when, where and for how long
• Measuring success: the hold, buy, or sell scenarios
• Evaluating your short and long-term gains: the success and failure experience beyond financial returns

Synopsis: The rapid acceleration of artificial intelligence (AI) capabilities is opening a whole new world of data mining. Add to this the power of machine learning (ML) and our leaders of today have a powerful tool to predict, prevent and prescribe outcomes. How do we engage, incorporate and leverage this new technology to minimize mistakes and maximize benefits?

What the audience will learn:

• Let's level-set on what AI and ML are
• Use case 1: Managing limited infrastructure with AI+ML and wearables technology. Lessons on growth and limited resources
• Use case 2: Robotics in action. How close is too close for comfort? Lessons learned from near-miss experience
• Use case 3: Ground traffic control in ports of call. Lessons on advancing the technology for use in programming infrastructure
• Use case 4: Always watching, learning and... Lessons on advancing discussion across industries

Synopsis: How innovators are thinking forward. How not everything innovative is technology-based. How the metaverse and digital twins can be used for experimenting with creative ideas. How bringing startups into your innovation strategy can catapult you further, quicker. How innovation programs are progressing. What the future might hold.

What the audience will learn:

Synopsis: In this presentation, Brussels South Charleroi Airport, Belgium's second-largest airport, will discuss its strategy to adopt an innovative way to manage the airport's key stakeholders across the airport to improve its operational efficiency, meet and measure its sustainability targets and simplify operations. The presentation will share insights into the benefits of a unified operational management approach for regional airports.

What the audience will learn:

• The importance of unified stakeholder management for regional airports
• How measurability can support sustainability
• How to make efficiency improvements at the apron

Synopsis: We have heard the term 'new normal' a lot lately in aviation, but what does that really mean? This panel brings together some of the airports and airlines in North America that are actively evolving post-pandemic, whether through construction projects, new technologies, or new initiatives. The discussion will dive into what the panelists are seeing from each unique perspective, and how each stakeholder is thinking about capacity needs, technology and facility development. Lessons learned will also be shared by the panelists.

What the audience will learn:

• How airports in the midst of large projects are evolving to the changing landscape
• How technology and the passenger experience play into and are impacted by planning
• How air service goals and the air carrier makeup fit into the larger planning picture
• Emerging trends, initiatives and processes
• Lessons learned from adapting to the 'new normal'

Synopsis: This session will present the results of the ASQ 2022 Global Traveller Survey, revealing the highest intention to travel by passengers since the beginning of the pandemic: 86% of respondents are planning to travel by air in the year to come. The removal or loosening of many barriers and crisis measures clearly contributed to these results. This presentation will highlight new passenger behaviors and expectations, the overall perception of the pandemic, the main barriers to travel, intention to travel and traveler profiles. We will present airport opportunities from sustainability approaches to technology.

What the audience will learn:

• Understanding new passenger behaviors and expectations
• Impact of traffic recovery on airport processes
• Role of airports in promoting environmental sustainability
• Travelers'reactions to new challenges in airports

Synopsis: Establishing a new airport customer service department can be a daunting challenge. Seattle-Tacoma International Airport began this journey in 2018 by developing a clear vision and foundational building blocks. Hear about the incremental steps SEA took to achieve a Skytrax four-star rating by utilizing customer feedback, developing a comprehensive S-T-A-R-S framework, and the ongoing efforts to inspire cross-airport staff collaboration. With the motto 'Every Day, Elevate', SEA shares how its obsession with serving customers – and recognizing employees – can be replicated at airports large and small.

What the audience will learn:

• How an airport brand establishes the vision for customer service
• How the SEA S-T-A-R-S framework (Standards, Training, Assurance, Recognition, Surveys) provided incremental building blocks
• Leveraging lessons learned from Covid to accelerate customer service program progress
• Recognition – building an airport-wide team mentality
• Serving all customers with technology, communication and care

Synopsis: Responsible for the security of nearly 440 federalized airports, the TSA works to enhance the customer experience throughout the travel journey without compromising operational security. By utilizing critical screening technology, TSA screens more than two million passengers daily and over 1.4 million checked items for explosives and other dangerous items. This panel will discuss the utilization of the Common Viewer Air System (CVAS) and the Baggage Analysis Tool (BAT) as baggage viewing tools in an effort to promote a 'one-stop' security approach.

What the audience will learn:

• We are investigating the use of a common viewer to remotely screen inbound international checked baggage prior to arrival
• We are examining the use of a single computed tomography machine to screen carry-on items and checked baggage at low-volume airports
• TSA is currently developing requirements for remote viewing of EDS image screening in collaboration with DHS S&T and CBP

Synopsis: TSA is seeking to increase efficiency and effectively perform off-premises image screening for both checkpoint and checked baggage. This enables transportation security officers (TSOs) from one airport to inspect images generated by transportation security equipment (TSE) during scanning of property at a different airport. We are looking to perform this function by building up the necessary infrastructure, connectivity and security capabilities.

What the audience will learn:

• We are looking to enable secure data transmission across devices within the screening ecosystem
• We have partnered with DHS S&T to gain support from experts in machine learning and artificial intelligence for accessible property screening
• ACE Innovation Checkpoint, Innovation Test Bed and Security Technology Operations Remote Monitoring demonstrations support the demonstration of future-state technologies
• We are implementing open-architecture principles in security screening, focusing on open data formats, interfaces and cybersecure approaches

Synopsis: Parisian airport access modes: how Orly and CDG airports are challenging the new millennium regarding intermodality. What we can learn from the design of the new terminal in the People's Republic of China. A focus on air-rail links.

What the audience will learn:

• Parisian airports' new strategy
• ORY and CDG examples
• Chinese examples
• Urban impacts and airport city
• Ground transportation center

Synopsis: San Francisco International Airport (SFO) is focused on improving passenger and airport/airline/concession employees' experience and health/well-being. Using the new Harvey Milk Terminal 1 building as a test facility, the airport implemented an Air Quality Framework program to review indoor and outdoor air quality sensor technology appropriate for an airport. Health impacts and pollutants based on the airport environment were identified to inform the selection of the sensor technology. The expected outcome will be the implementation of an airport-wide sensor program to measure/report air quality data and manage the indoor air ventilation systems for energy efficiency and improved human health.

What the audience will learn:

• Sensor technology can measure chemical and physical pollutants and can be used to validate ventilation system effectiveness
• Green building rating systems support improved passenger and staff health and well-being
• Different general population risk groups associated with airport-specific airborne pollutants
• Industry strategies to reduce outdoor air pollutants entering an airport building through the ventilation system
• Designing for health and well-being and overall sustainability (energy efficiency) are mutually beneficial and achievable

Synopsis: In the past year San Francisco International Airport achieved three industry firsts with LEEDv4 Platinum and WELL Core Platinum certifications for its new Harvey Milk Terminal 1 Boarding Area B, and LEED for Cities and Communities Platinum certification for the whole campus. This panel will discuss why sustainability is a priority for SFO, introduce key performance strategies that were recognized by the certifications, and discuss what’s unique about pursuing broader sustainability certifications within the airport context. It will also touch on how sustainability and certification fits with progressive design-build project delivery and draw out global lessons from these US-based programs.

What the audience will learn:

• Important strategies for managing the environmental and health impact of airport terminal design and construction projects
• Key approaches for managing airport-wide environmental impacts
• How certification programs help airport staff achieve sustainability goals focused on decarbonization and improved human health
• How design-build project delivery supports sustainable design and certification
• How general-purpose sustainability certifications can be used in airport-specific contexts

Synopsis: The imminent and constantly evolving potential for cyberattacks against transportation infrastructure requires continued vigilance, information sharing and the development of dynamic policies and capabilities to strengthen our cybersecurity posture. Cybersecurity, in particular, remains a key area of concern for us as the scope of this issue has grown tremendously over TSA’s 20-year history. The presentation will provide insight into how a government agency conducts the shift and engages with industry, and will share best practices and lessons learned from this journey.

What the audience will learn:

• We have focused on mitigating potential cybersecurity threats and updating internal guidance and technology to achieve effective compliance
• Industry can help us by understanding that the screening process and technology are more than just algorithms or simple hardware
• Ensuring the industry ceases to use outdated, end-of-life technology in new solutions will prevent the need for recurring, larger industry changes

Synopsis: Urban/advanced air mobility is a near-term reality but it has taken over a decade to get to where we are today. Our invited panelists have worked tirelessly to address the procedural challenges from equipment certifications to developing innovative infrastructure while partnering with regulatory agencies in developing policies to address community, environmental and safety concerns. Audiences will get a glimpse of how far we have come and what lies ahead of us to see these flying objects in the air near you.

What the audience will learn:

Synopsis: The aim of the presentation is to present the results achieved from an experiment that took place recently at Paris Orly APOC. The aim of the exercise within the scope of the SESAR Total Airport Management project was to set up an environmental dashboard to allow operational decision makers to monitor the environmental performance of operations and to consider the environmental impact in the collaborative operational decision-making process.

What the audience will learn:

• Environmental monitoring tools experimented
• Feedback from operational decision makers
• Integration of environmental impact in the airside operations decision-making process

Synopsis: The success of the nascent industry of advanced air mobility/urban air mobility/regional air mobility is highly dependent on the siting, funding, development and operation of vertiports that are strategically located to maximize passengers (first and last mile), seamlessly integrated into the fabric of the community, and supported by federal regulators, local officials and the communities and passengers they are there to serve.

What the audience will learn:

• How critical it is to appropriately site the vertiport and the various factors involved
• How the design must ensure smooth and efficient flow of passengers to maximize speed and efficiency
• How collaboration is key to the success of this entire industry

Synopsis: This interactive panel will provide insight into how new BHS technologies can be implemented to efficiently and cost-effectively solve today’s challenges, budget shortfalls and staffing issues to keep the backbone of today’s airport baggage screening operations running smoothly with the total cost of ownership (TCO) in mind. Hear from various stakeholders from airports, airlines, the federal government and consultancy as they walk us through real-world lessons learned over the past few years and what the future may hold.

What the audience will learn:

• New innovations in checked baggage security and how to implement them
• How funding mechanisms can affect BHS procurement
• Lessons learned on assembling the right team of airport owner, airline, government regulator, consultant and contractor for success
• Procurement options for BHS (design-bid-build, design-build, CMAR, etc)
• Discussion of results from ACRP study A03-53, Total Cost of Ownership for Baggage Handling Systems

Synopsis: The panel will examine the global shift in the way people, live, work and interface with air travel. From accounts based on first-hand experiences of US airports and airlines, which are transforming the passenger experience for the world’s largest minority community. As passengers return to flying, two large hub airports and two of the world’s largest legacy airlines share how they expanded access by transforming spaces, communications and attitudes toward achieving a comprehensive point-to-point journey for all. The panel will open the playbook on accessibility and discuss the latest successes, innovations and opportunities as well as some lessons learned.

What the audience will learn:

• Explore how US airports and airlines work together to provide an equitable journey for all travelers
• Examine the fundamental building blocks for greater accessibility for all. Successes, challenges and failures
• Resolving travelers' physical and psychological challenges inside brand-new and 70-year-old facilities
• Learn how various awareness programs can help open doors
• Top US airports and airlines open their playbooks toward building a sustainable accessibility culture

Synopsis: The expansion of Iceland's Keflavik Airport will see the capacity double over the next decade. With sustainability at the core of these plans, Isavia has set an ambitious target to reduce Keflavik’s operational carbon footprint by 99% by 2030, building on Iceland's established sustainability-led history. Isavia has developed a program that embeds sustainability firmly within its capital delivery model. This presentation will highlight how this program will realize the sustainable benefits and what the industry can learn from best practices when applied at the commencement of major programs.

What the audience will learn:

• Why sustainability is important for capital delivery
• Where airport operators should focus their net zero efforts
• How to practically embed sustainability within delivery
• Offering a live example from Isavia

Synopsis: Responsible for the security of nearly 440 federalized airports, the TSA works to enhance the customer experience throughout the travel journey without compromising operational security. By utilizing critical screening technology, TSA screens more than two million passengers daily and over 1.4 million checked items for explosives and other dangerous items. This panel will discuss the utilization of the Common Viewer Air System (CVAS) and the Baggage Analysis Tool (BAT) as baggage viewing tools in an effort to promote a 'one-stop' security approach.

What the audience will learn:

• We are investigating the use of a common viewer to remotely screen inbound international checked baggage prior to arrival
• We are examining the use of a single computed tomography machine to screen carry-on items and checked baggage at low-volume airports
• TSA is currently developing requirements for remote viewing of EDS image screening in collaboration with DHS S&T and CBP

Synopsis: The world’s first end-to-end seamless traveler journey is about to be piloted between Amsterdam Airport Schiphol and Montreal–Trudeau International Airport (when flying with KLM). Travelers need to create a digital travel credential from their electronic passports and share it with KLM so that flight eligibility can be performed. Once verified, travelers can breeze through the various airport touchpoints and border control using their face biometrics and fast electronic passport authentication: ‘tap and go’. The goal of this ambitious multi-stakeholder project is to digitalize and facilitate the traveler journey in accordance with the European Commission’s vision.

What the audience will learn:

• Pilot between Schiphol and Montreal airports to securely streamline the traveler journey
• Creation of the digital travel credential type 1 for token-less border crossing and/or plane boarding
• Travelers use their face biometrics to cross the border and/or board the plane
• More secure traveler journeys with modernized processes for a user-friendly experience

Synopsis: How do you create a world-leading sustainable airport city? What needs to be done now to create a future we can all be proud of? Brisbane Airport is Australia’s third busiest airport and a sustainability leader. It is the gateway for the climate positive Brisbane 2032 Olympic and Paralympics Games. BNE is located in one of the most aviation reliant nations on the planet. Everyday aviation helps overcome remoteness to deliver economic prosperity, health care and connect Queensland to the world. Discover how Brisbane Airport is investing in sustainability to create a better future.

What the audience will learn:

Synopsis: SAF is the (near) future, but how to harness, create, deliver and use it? Australia is growing green quickly due to its abundance of sun and wind. It recognizes that because its remote location requires air travel for international connections, it is uniquely positioned to utilize its naturally gained energy to drive SAF uptake. Supported by airline and airport partnerships, Australia is transforming the future of international flights toward a sustainable future. Gain insights into the airport SAF ecosystem components and the airline drivers that champion this transformational change.

What the audience will learn:

• How airports can support the SAF revolution
• How airlines flying from Australia are pushing the SAF mindset
• How other industries can contribute to the SAF ecosystem on or around an airport
• How partnerships and collaboration across industries can create sustainable energy use on airport and in aircraft
• How your airport can contribute to the SAF ecosystem and be the battery for your adjacent city

Synopsis: In this one-on-one interview, the director general of ACI World, Luis Felipe de Oliveira, will have a Q&A session on the evolution of the passenger experience as it relates to various concepts of the expected airport of the future. What are the present and key future expected changes and challenges? Will passenger expectations change? What are the main technological changes to be expected, and how should we leverage the key role of the numerous leading industry suppliers? How different can we expect the travel journey of tomorrow to be?

What the audience will learn:

• Learn about the changing expectations of passengers
• What are the short-term industry priorities to be better prepared for the travel journey of tomorrow?
• The importance of providing a voice to our passengers
• What are the technologies we can expect to have the greatest impact on the travel journey of the future?
• Learn about expected changing key drivers of passenger satisfaction

Synopsis: The panel will discuss the challenges and performance of airports in the regions: how recovery has been and is being led, ways to spur traffic activity, along with airport capacity rationalization, key trends affecting airport passenger terminal processing, strategy for future growth and economic security, future expansion plans and ambitions, creating a culture to drive innovation and sustainability goals.

What the audience will learn:

• Airport development in the Middle East and Asia
• Deep-dive opportunities for the industry
• Airport operations and collaboration
• Passenger experience and confidence
• Airport capacity rationalization

Synopsis: In running an efficient and financially viable business enterprise like an airport, two partners are critical in achieving this balance: the airport operator and the airline(s). Both have different business objectives and challenges in short-term objectives of keeping day-to-day operations running efficiently while preparing for the long-term growth and changing dynamics of the business. One-hundred percent agreement is not just difficult – it is impossible. In this unique panel of partners from both sides of the table, we will discuss how they have overcome these challenges and agreed on solutions that serve their common customers in the best-possible ways.

What the audience will learn:

Synopsis: At Schiphol we want to support our travelers on their journey to and through the airport so they can start their trip in a relaxed way. Especially during the summer peak of 2022, this became a major topic. We redesigned the travel itinerary to better inform passengers and provide them with all information required along the different journey steps, eventually leading to personalized advice for every passenger.

What the audience will learn:

• Our vision for the digital itinerary
• What we have learned from our users
• How we work

Synopsis: This presentation will explore the evolution of the complete refresh of a large commercial program at the current third-busiest airport in the world. DEN went to market with an ambitious airport-wide commercial strategy combined with a genuine investment in the passenger experience. This presentation will show how an airport originally built for 50 million passengers annually is adapting to a fast approaching 100 million passengers.

What the audience will learn:

• Airport strategies and project examples used to adapt to the impacts of continued rapid growth
• What DEN has done to reimagine the commercial development masterplan
• Lessons learned from releasing one of the largest commercial developments in the US
• Why having a well-thought-out plan backed by data helps airports succeed with a roadmap for the future
• How the commercial masterplan withstood the uncertainty and challenges of the pandemic

Synopsis: Total airport management (TAM) is about introducing a holistic way of managing airport operations, but how do you bring this concept to life? TAM aims to transversally link landside and airside processes and ensure a seamless passenger journey. Through an innovative approach, Brussels Airport was able to develop a digital solution that allows its APOC to better understand the complex interactions between pax, bag and aircraft processes. Based on these insights, APOC can make proactive decisions targeting the optimization of the system rather than individual passengers or flights. This presentation will demonstrate how TAM works in real life through tangible examples.

What the audience will learn:

• How to ensure integration of complex concepts such as TAM in an operational environment and guarantee adoption by end users
• How to use advanced technologies to better manage airport operations
• Get concrete and real-life examples and demonstrations of TAM

Synopsis: Urban/advanced air mobility is a near-term reality but it has taken over a decade to get to where we are today. Our invited panelists have worked tirelessly to address the procedural challenges from equipment certifications to developing innovative infrastructure while partnering with regulatory agencies in developing policies to address community, environmental and safety concerns. Audiences will get a glimpse of how far we have come and what lies ahead of us to see these flying objects in the air near you.

What the audience will learn:

Synopsis: A case study highlighting how collaboration between a major New York air terminal, the airlines and ground handlers, using the benefits of real-time apron data and artificial intelligence to reduce turnaround times, resulted in increased capacity, lower costs and a significant reduction in ground delays.

What the audience will learn:

• Airport, airline and ground handler collaboration has led to reduced turnaround times
• Airlines that are heavy users of the ApronAI solution have experienced a significant reduction in ground delays at JFKIT
• A reduction in airline kerosene cost, emissions and noise pollution achieved by improved stand management

Synopsis: In order to establish more sustainable enterprise within continental conditions, we aimed to diversify revenues particularly on the non-aeronautical side with cost-effective solutions like changing free-of-charge parking and increasing the value of the customer by installing business aviation terminals with custom-tailored services. At the same time, we decreased the electricity cost and created another revenue stream by constructing a solar plant and took the initiative with the environmental ministry to reduce the carbon footprint while stimulating a rise in extra aeronautical revenues. We further created a basic aerotropolis project by using attractive figures, local art and local legacy within a secure airport territory.

What the audience will learn:

• Cost management and revenue diversification with a sustainable solar plant project
• Cost-effective implementation for revenue maximization at the parking facility
• Customer value maximization by establishing a business aviation terminal and custom-tailored passenger experience with superior catering provision
• Sustainable revenue and profit maximization stimulation on existing revenue streams
• Preparatory steps for non-aeronautical revenue diversification within the airport city project

Synopsis: Mobility and accessibility are essential for an airport. The diversity of the target groups makes it a challenge to develop a sustainable airport mobility plan. Developing into an airport business district enlarges the target groups even more. Gathering and structuring scattered data is the first task to tackle. We are happy to share some first insights on how to change the mindset of airport users, both passengers and staff, in terms of their mindset and mode of transportation. Join us on this journey.

What the audience will learn:

• How to tackle mobility data challenges?
• How to construct a sustainable airport mobility plan?
• How to influence the choice of transportation mode to and from the airport?
• How to adapt the airport to new mobility desires?

Synopsis: The presentation will share how Groupe ADP is managing the enhancement of airport operations across its 20+ airport network around the world on key topics including the deployment of an operational excellence model, airport monitoring center, technical assistance services and innovation.

What the audience will learn:

• Airport network management
• Sharing best practices
• Deployment of operational strategy on various types of airports

Synopsis: The Kempegowda International Airport in Bengaluru is the first in India to have used building information modeling (BIM) for end-to-end project delivery. BIAL is always on the lookout for technology that helps us deliver our vision of enabling journeys, creating experiences and touching lives as the gateway to a new India. When the expansion of our airport facilities was conceived, we automatically began to explore the best tools available to help us in this endeavor. BIM was extensively used for end-to-end project delivery that included dynamic asset management with facilities management for preventive maintenance for a mega project.

What the audience will learn:

• How cloud collaboration was achieved between contractor, client and consultants in a mega airport terminal project at Bangalore Airport
• How to plan for asset management with terminal design
• Linking asset management and BMS in terminal design
• Digital twin creation with as-built information about the project

Synopsis: The airport is an infrastructure where different stakeholders bring their interest. Different interests drive different priorities and these often seem to be strongly in contrast. The right approach can drive a project to cover the opposite needs which were previously incompatible. A proper analysis of the different requirements, mixed with comprehensive technical knowledge, can help focus on actual needs and better identify technical solutions that maximize the compromise. In this case study, we apply this approach to the need to implement a brand-new smoke evacuation system throughout the whole airport, saving 100% flexibility for any functional change.

What the audience will learn:

• Proper requirements analysis
• Project management
• Advanced fire strategy approach

Synopsis: Airport masterplanning is history. How can your airport fulfill future demands in an extremely vibrant, uncertain and complex environment? Rogier will explain his vision of adaptive airport planning and how this has proven to be the next step for airports aiming to successfully take big steps in areas such as mobility and sustainability.

What the audience will learn:

• Why airports cannot rely on traditional airport masterplanning
• What makes the development of airports so difficult
• What adaptive airport planning is
• How you can successfully apply adaptive airport planning yourself

Synopsis: Aviation supply chains have a key role to play in the wider drive to net zero, in addition to their existing social and economic impacts. This case study will explain how ESG strategies can be made real for supply chains, the critical role data will play in quantifying ESG performance, and how everyday procurement and contract management can evolve to drive more sustainable outcomes.

What the audience will learn:

• How to make ESG real for a supply chain
• Quantifying ESG performance in the supply chain
• Driving ESG performance in the day to day

Synopsis: Sudden increase and concentration of air traffic has a profound effect on airport operations, resulting in flight delays and cancellations as well as a degraded passenger experience. One promising approach to overcome these complex operational challenges is the use of artificial intelligence. In an MVP aiming at AI-based demand and capacity planning for ground handling, Fraport is partnering up with a strong technology solution provider. A successful MVP will pave the way to a strong and hopefully long-lasting partnership, joining forces in the digital transformation to a smart airport.

What the audience will learn:

• Anticipated value of a technology and transformation partnership for Fraport, evolving from a typical customer-vendor relationship
• Challenges and achievements of the MVP 'Demand & Capacity Planing at Ground Handling'
• Outlook on upcoming AI use cases and deployments as well as long-term goals

Synopsis: No one enjoys hearing about people who avoid air travel because the airport does not meet their needs. We all strive for an environment that everyone can access, where everyone feels included, and wonder how we can do our part. The Australian Airports Association sought to align airport members and succeeded when it recently published its Airport Guidance on Planning and Implementing a Hidden Disability Program. Collaboration through a passionate customer experience committee and support from equally passionate industry partners delivered a clear, step-by-step guidance document. An inclusive airport experience can be a reality.

What the audience will learn:

• What needs to be considered when planning a hidden disability strategy
• How to ensure there is true commitment from your organization and ecosystem
• What it means to have a capable, inclusive culture
• How you can be the driver of creating an inclusive experience
• What the impact of an inclusive environment can be for others

Synopsis: This presentation will explore the innovations, challenges and strategies used throughout the planning, design and construction of an eight-month rehabilitation project of the second-busiest runway in Canada. First built in the 1960s, the 3km runway needed to be reconstructed due to the wearing down of its concrete substructure, a direct result of weather conditions, continued use and time. This project will extend the lifespan of the runway by 30 years and is critical to ensure the continued safe operation of Toronto Pearson and flight operations, and consequently the safety of passengers, employees and the communities it serves.

What the audience will learn:

• An overview of the process and considerations throughout all phases of a runway rehabilitation project, from design to commissioning
• Mitigation strategies used to accommodate and minimize impacts to airport operations
• The benefits of a robust engagement campaign with internal and external partners as well as the community
• Design and construction elements used to reduce environmental impacts
• Responses to key challenges and lessons learned

Synopsis: Things don't go right every time. There are occasions in everyday life where expectations don't match reality. Companies that can notice when this happens and help those affected often have much higher satisfaction scores and greater customer loyalty. Heathrow's service recovery program is designed to do just that. By empowering operational managers and contact center colleagues to recover service in, and after, the moment, Heathrow is growing its reputation, building customer loyalty and raising service levels. Post-Covid-19, service has become a major differentiator. Recovering when things go wrong is integral to standing out from the crowd.

What the audience will learn:

• What is service recovery - the science behind it
• The importance of noticing and caring when expectations have not been met
• How to empower operational managers to recover service in the moment
• You may not be able to fix everything - the case for and against gestures of goodwill
• Learning from events - maximizing data capture and analysis and feeding the results into wider business strategies

Synopsis: The presentation will focus on case studies of implemented projects that illustrate how the public sector's vision and policy, combined with the private sector's research and development expertise, can result in feasible roadmaps for the decarbonization of aviation. The electric flight masterplan and terminal design with minimal (carbon) footprint are examples of this successful collaboration.

What the audience will learn:

• Roadmap to e-flight and impact on airport infrastructure
• Terminal design with minimal carbon footprint
• From the roadmap to the implementation of e-flight
• The public and private sector - how to engage all stakeholders

Synopsis: The panel will discuss removing the need to limit and remove LAGs from bags; implementing and paying for technology; moving to intelligence- and risk-based screening; implementation of mutual recognition; adherence to standards; improved API sharing; measurable outcomes; one-stop security.

What the audience will learn:

Synopsis: Budapest International Airport has reached a stage in its development where it has become imperative to accommodate future growth on airside and landside in an integrated, sustainable mode (including public transport) and evolve into an intermodal transit hub. In this presentation, the process of integrating these facilities and stakeholder concerns in a workable plan will be shared with the wider industry.

What the audience will learn:

• How an airport's vision and strategy, combined with a consultant’s planning and development expertise, can result in a workable plan
• Shareholder and stakeholder demands can be integrated into a suitable plan
• How integrated landside developments are combined with terminal facilities

Synopsis: Bangalore Airport operations enable a seamless and touchless passenger journey from home to boarding through various innovative digital solutions such as DigiYatra, the digital processing of passengers at airports, with facial recognition as a boarding pass to allow entry, security and the boarding process; kiosk: self-assisted boarding pass and baggage tag printing, which enables passengers to check in without any assistance; self baggage drop, which simplifies and streamlines the baggage check-in process; and e-gates, which drive increased efficiency in the passenger authentication process and expedite passenger departure with less turnaround time.

What the audience will learn:

• Passenger self-service - check-in, bag drop
• Digitization of passenger flow in an airport from entry to security to the boarding gate
• Software-defined network for the campus to enable scaling and optimization

Synopsis: In a context of a slow traffic recovery, the growth of non-aeronautical revenue derives from the growth of spending per enplanement. We believe in forging closer relationships between travel retail/F&B and the entire airport ecosystem to create holistic, seamless and memorable passenger experiences that will be conducive to additional spending. In this presentation, we will first present the state of the art of travel shopping and dining, then explore avenues to tap new potentials. Finally, we will propose innovative business frameworks to better share risks and revenues and create a culture of agility, continuous progress and shared success.

What the audience will learn:

• How can we work better together (airport/brands/operator) to create a holistic, seamless and memorable passenger experience?
• How to tap new potential? What if we seamlessly merged retail, travel essentials and F&B to create outstanding experiences?
• How to share this value between stakeholders in a way that is conducive to continuous growth? Innovative business frameworks, results
• What if we could leverage design and technology to monetize the space and time spent at the boarding gate?
• What if we could seamlessly integrate the shopping and dining experience within the end-to-end travel experience?

Synopsis: In a context of a slow traffic recovery, the growth of non-aeronautical revenue derives from the growth of spending per enplanement. We believe in forging closer relationships between travel retail/F&B and the entire airport ecosystem to create holistic, seamless and memorable passenger experiences that will be conducive to additional spending. In this presentation, we will first present the state of the art of travel shopping and dining, then explore avenues to tap new potentials. Finally, we will propose innovative business frameworks to better share risks and revenues and create a culture of agility, continuous progress and shared success.

What the audience will learn:

• How can we work better together (airport/brands/operator) to create a holistic, seamless and memorable passenger experience?
• How to tap new potential? What if we seamlessly merged retail, travel essentials and F&B to create outstanding experiences?
• How to share this value between stakeholders in a way that is conducive to continuous growth? Innovative business frameworks, results
• What if we could leverage design and technology to monetize the space and time spent at the boarding gate?
• What if we could seamlessly integrate the shopping and dining experience within the end-to-end travel experience?

Synopsis: This panel highlights the growing applications of machine learning and artificial intelligence at checkpoints. The panel will discuss what AI/ML is, how it is implemented in the checkpoint, use cases and high-level performance increases at airports, and understanding the regulators' views on implementing new algorithms versus a traditional screening model.

What the audience will learn:

• What AI/ML is in the security checkpoint
• How AI/ML can be used to increase security, efficiency and pax experience
• The initial results of AI/ML at airports
• The next steps for implementation
• What are regulators thinking on AI/ML?

Synopsis: What types of insider threats are there today? How are the workforce challenges with regard to new people and rapid staff turnover in aviation affecting insider threats? What mitigation strategies are effective? What is the role of a security culture in tackling insider threats?

What the audience will learn:

Synopsis: Demonstrating which projects deserve prioritization in reducing greenhouse gas (GHG) emissions is key to reaching net zero. A carbon marginal abatement cost curve (MACC) is the starting point to enable comparison and ranking of potential projects based on two units of common measurement: cost (£) per ton of CO2 equivalent (tCO2e). Heathrow Airport Limited (HAL) shares how it is utilizing this approach amongst others as a transparent and consistent starting point to identify carbon reduction initiatives worth delivering.

What the audience will learn:

• Establishing a carbon program
• Understanding different appraisal tools
• Modeling potential savings
• Challenges and benefits of carbon program appraisal methods

Synopsis: In our aim to promote open innovation and collaborate with the world of startups at Aena (the world's leading airport operator by number of passengers), in 2021 we launched the first edition of Aena Ventures, our startup accelerator. In collaboration with different areas of the company, five challenges were designed for startups to propose innovative solutions. After the acceleration period, many of the startups have been able to deploy their solutions at our airports. Now we are immersed in the second edition that will take place in 2023.

What the audience will learn:

• Aena Ventures: Aena's startup acceleration process
• Presentation of the five startups of the 2022 edition and their solutions
• Collaboration between startups and large corporates
• Open innovation strategy in airports

Synopsis: The last several years have shifted the needs, wants, points of delight and frustration of airport customers and airport personnel in dramatic ways. Some of those shifts had been coming for some time and others happened almost overnight. This session highlights important issues such as what the recent changes in passenger behavior mean for airport customer experience management; what motivates today’s airport personnel to show up and delight the customer; and what are the new ‘wow’ factors for today’s airport personas. Finally, are the tried-and-true basic services still applicable or have these changed too?

What the audience will learn:

• Definition of who the airport customers are and how they have changed in recent times
• How have recent times shifted past passenger personas?
• How does an airport best prepare its employees, whose needs have also changed, to deliver service excellence?
• What do the recent changes in customer behavior mean for airport customer experience management?
• What are the current airport customer experience basics/fundamentals? What are the new airport ‘wow’ factors for customers?

Synopsis: The key to ensuring a great airport experience for every passenger is to embrace the principles of universal design and accessibility from the initial stages of the planning process. What are airports doing to make their infrastructure more accessible? What can they do to make it even better? How can operations benefit from a more integrated planning process? This panel will discuss what the key areas and opportunities are to continuously improve airport infrastructure for a completely accessible passenger journey.

What the audience will learn:

• How universal design can help make airports more accessible
• What the main hurdles to overcome are from an operations point of view
• How architects, designers and consultants can work with airports to jointly develop accessibility strategies
• The importance of bringing people with disabilities in early in the design process

Synopsis: This panel highlights the growing applications of machine learning and artificial intelligence at checkpoints. The panel will discuss what AI/ML is, how it is implemented in the checkpoint, use cases and high-level performance increases at airports, and understanding the regulators' views on implementing new algorithms versus a traditional screening model.

What the audience will learn:

• What AI/ML is in the security checkpoint
• How AI/ML can be used to increase security, efficiency and pax experience
• The initial results of AI/ML at airports
• The next steps for implementation
• What are regulators thinking on AI/ML?

Synopsis: Airports, like many other businesses, strive to deliver operational efficiency and service quality. A critical success factor in meeting these goals is the organization’s ability to infuse a real and strong customer-centric culture into its workforce. This presentation will show how Viracopos Airport – through its Airport Quality & CX Guardians program – adopted an encompassing operational and management approach regarding customer experience that has been successful in engraining such a culture in the organization and has brought a significant evolution to the airport’s quality of service indicators, making the experience of flying through Viracopos much more pleasant.

What the audience will learn:

• Proven strategies to provide great customer experiences through cultivating a CX mindset and a cultural identity in an airport
• How to improve the chances of meeting customer requirements, achieving operational excellence and delivering sustainable service quality
• New opportunities to satisfy passengers and make the airport more competitive and operationally efficient
• The impact of efficient use of quality tools and a customer journey management framework on an airport’s client satisfaction

Synopsis: A digital roadmap introduction of future developments, and a brief overview of implemented projects such as BI Dashboard developments to support daily operation; indoor navigation for passengers with sight impairments; AI-supported passenger number prediction; airport services in the city center; automated sales data collection for multiple purposes; drone detection for safer operation.

What the audience will learn:

• Digital roadmap creation
• Challenges of digital transformation
• Do not invent what already exists

Synopsis: As designers of the passenger experience, there is an imperative for us to truly synchronize the physical experience with the virtual promise. Airport and individual terminal multi-channel presence needs a balance of commercial and operational information provision. However, terminal operators are increasingly focusing on leisure and entertainment to stimulate retail spending. At the same time, they are striving to leverage an increasing proportion of virtual sales as part of their retail strategy. Supporting the commercial strategy is increasingly becoming a key element of terminal branding, with the physical need to support the qualities, values and expectations built by the virtual.

What the audience will learn:

• The benefits of synchronizing the physical experience with the virtual promise
• An understanding of the need to link the physical and virtual passenger experience
• Potential benefits of providing a thoroughly multi-channel extended experience

Synopsis: You can't manage what you can't measure. While the human factor is important in assessing situations, measuring the level of crisis is key to qualifying the issue and choosing the best answer. Airports have had data for ages, now they are in the process of integrating it into the tools they use daily. Calgary Airport has integrated live passenger flow monitoring data into its total airport management process. It analyzes the retail transactions against the footfall in the retail areas and the dwell time spent there. The presentation will show the integration process, the findings and the achievements.

What the audience will learn:

• Which data has provided the best improvements
• How integrated the data should be in the decision-making processes
• What cultural change is requested from staff to get rid of old habits

Synopsis: Airports can become an integral part of the wider mobility infrastructure. Airports and stakeholders can take informed decisions regarding operations by better understanding and mapping mobility flows within the airport environment. The goal is to offer a sustainable journey to employees, passengers and visitors. In this panel, we will describe the first results of the European project STARGATE. Panel members consist of mobility experts (Lux Mobility, Sopra Steria) as well as airports implementing smart mobility solutions (Brussels Airport, Budapest Airport). The panel will discuss the opportunities and challenges they see and how to collaborate to achieve the best results.

What the audience will learn:

• Applying data to improve mobility in and around airports
• New mobility opportunities for passengers and visitors
• How mobility can fit into different airport contexts
• Working together with airport stakeholders on mobility topics

Synopsis: Extime is a global franchise brand that encapsulates and amplifies the strategy and know-how deployed at Paris airports. Based on a collection of 'boutique terminals' and integrated operating retail and hospital companies, this new strategy is also driven by the stimulation of contributing routes as well as a strong and unique digital ecosystem. Therefore, Extime is an ecosystem that creates high value.

What the audience will learn:

• Why a hospitality and retail franchise
• A new business model
• A unique global retail experience

Synopsis: Airports provide a unique space to design for people with neurodiversity. This presentation will focus on defining opportunities available to provide for individuals with neurodiversity and what decisions, both operationally and in design, need to be factored into implemented solutions. What lessons can be learned from the industry to date, as well as from other industries catering to the needs of staff, customers and others? What can airports and the industry do to better inform facility designs to humanize spaces for people of all needs and abilities?

What the audience will learn:

• What are neurosensory spaces
• How to design amenities for different types of neurodiversity conditions
• What are the considerations for airports to provide and operate neurodiversity facilities
• What are the lessons for other industries designing for neurodiversity conditions
• How these values can be translated holistically to the design of airports more broadly

Synopsis: The last several years have shifted the needs, wants, points of delight and frustration of airport customers and airport personnel in dramatic ways. Some of those shifts had been coming for some time and others happened almost overnight. This session highlights important issues such as what the recent changes in passenger behavior mean for airport customer experience management; what motivates today’s airport personnel to show up and delight the customer; and what are the new ‘wow’ factors for today’s airport personas. Finally, are the tried-and-true basic services still applicable or have these changed too?

What the audience will learn:

• Definition of who the airport customers are and how they have changed in recent times
• How have recent times shifted past passenger personas?
• How does an airport best prepare its employees, whose needs have also changed, to deliver service excellence?
• What do the recent changes in customer behavior mean for airport customer experience management?
• What are the current airport customer experience basics/fundamentals? What are the new airport ‘wow’ factors for customers?

Synopsis: During recent years, we have all faced a dramatically changing business and operating landscape – no more so than in how airports deliver customer experience excellence. Two trends in particular that are driving this shift are inclusiveness as a core expectation and the accelerated role of technology. Attend this panel to learn more about how best to prepare your future workforce to be CX-ready and hit the ground running with this critical business factor.

What the audience will learn:

• What specific capabilities should airports develop for frontline CX staff, operating departments and business units, and executive teams?
• What steps should airports consider now in expanding the skills of their CX workforce?
• How courtesy and helpfulness of staff have evolved through the pandemic – from general issues pre-pandemic to safeguarding passengers
• How technology enables frontline staff to provide a higher degree of customer experience

Synopsis: Milan Airports’ goal is to contribute to the development of UAM in Italy, creating a network of vertiports starting from Milan and the Lombardy region. Milan Airports aims to develop by 2025 (in time for the Winter Olympic Games Milan-Cortina 2026) four vertiports with the highest demand, two located in Malpensa and Linate airport venues and two in Milan urban areas. We want to enrich our current services portfolio to increase business diversification and improve the accessibility level of Linate and Malpensa airports with a new sustainable air-transportation mode in line with our sustainability strategy goal of net zero by 2030.

What the audience will learn:

• Innovation – new passenger travel experience
• Infrastructure – new vertiports
• Business diversification – accessibility level of Linate and Malpensa airports' improvement

Synopsis: Sustainable aviation fuel will likely be a game-changer in the decarbonization of aviation, and the EU mandate will make it more widely available. This presentation explains the integration of SAF (drop-ins but also non-drop-ins) into airport operations, plus opportunities and risks based on actual experience since 2020.

What the audience will learn:

• Potential of SAF in aviation at larger airports
• Options for the supply chain of SAF to the airport
• Required prerequisites (or not) at airports

Synopsis: Aviation is in urgent need of decarbonization. GHG emissions from the sector currently account for 3% of total GHG emitted, but this number will steeply increase if no action is taken. The most efficient tool to achieve GHG emission reductions today and in the future is the continuous use of sustainable aviation fuel. It is available today on a commercial scale and can be used by airlines globally. We need all stakeholders to increase the uplift of SAF to reach short- and long-term decarbonization goals.

What the audience will learn:

• Sustainable aviation fuel is available today
• It supports the aviation industry to retain its license to operate and to grow
• All stakeholders need to work together to enable the decarbonization of the aviation industry

Synopsis: The global pandemic brought a dead halt to our day-to-day lives. Leaders of every organization worldwide had to rethink how to start, serve and sustain their day-to-day operations while keeping an eye on the future. We have invited a group of dynamic airport CEOs to give us an insight into their challenges and efforts to be ready for the new reality that includes diverse groups of end users, partners and employees. The audience will have an opportunity to hear about their innovative and strategic ideas with a holistic vision of the future.

What the audience will learn:

Synopsis: The aim of the presentation is to present the results achieved from an experiment that took place recently at Paris Orly APOC. The aim of the exercise within the scope of the SESAR Total Airport Management project was to set up an environmental dashboard to allow operational decision makers to monitor the environmental performance of operations and to consider the environmental impact in the collaborative operational decision-making process.

What the audience will learn:

• Environmental monitoring tools experimented
• Feedback from operational decision makers
• Integration of environmental impact in the airside operations decision-making process

Synopsis: To prepare Hong Kong International Airport moving forward as a next-generation digital airport, the digital transformation roadmap encompasses a wide range of activities and a comprehensive business strategy to enable the airport to reach the goal that has been mapped. Multi-faceted operations including airport operations, capacity management and stakeholder management can now leverage a diverse spectrum of mature technologies and innovations to enable increased operational integration between the airport and our business partners. It is about breaking silos, taking predictability to new levels and unleashing latent capacity, which are core to our operations.

What the audience will learn:

• Revolutionize digital visualization of airport operations with Augmented images, data fusion and beyond – big data broker for operations
• Enabling real-time digital visibility and record capture to facilitate operate-to-plan
• Enable data-driven management – from management by experience to management by data
• Preparedness for future contingency and scalability for expansion

Synopsis: The FCO airport has delivered excellence in terms of quality in the last five years, although massive important works are still in progress. ADR has collected four ACI best airport awards in the last five years, thanks to a strong commitment across the whole airport community and all activities. A strategic approach, sharing with CAA and stakeholders, controls and detailed reporting, and an ORAT program are fundamental to obtaining the best results. Passenger experience and capacity offer growth with profitability and inclusion.

What the audience will learn:

• The value of stakeholder engagement in the airport community
• Sharing of each phase of development
• Safety and operational excellence
• Group inclusion and added value

Synopsis: We have heard the term 'new normal' a lot lately in aviation, but what does that really mean? This panel brings together some of the airports and airlines in North America that are actively evolving post-pandemic, whether through construction projects, new technologies, or new initiatives. The discussion will dive into what the panelists are seeing from each unique perspective, and how each stakeholder is thinking about capacity needs, technology and facility development. Lessons learned will also be shared by the panelists.

What the audience will learn:

• How airports in the midst of large projects are evolving to the changing landscape
• How technology and the passenger experience play into and are impacted by planning
• How air service goals and the air carrier makeup fit into the larger planning picture
• Emerging trends, initiatives and processes
• Lessons learned from adapting to the 'new normal'

Synopsis: For airports to rebuild their reputation they need to be loved by their local community, travelers and employees alike. This talk will look at the rare examples around the world where airports are loved by their local community and why. With specific new and future project examples in North America, London and the ME, the talk will explain in detail how 'design' and diligent stakeholder engagement can be used to provide an authentic sense of identity, place and community.

What the audience will learn:

• What makes people love their airport
• How design can be used to create an authentic sense of place
• How inclusive design thinking can build local community support
• How stakeholder engagement can give a voice to important minority groups – with specific reference to the Australian indigenous communities
• How airports can become more than steel and glass processors and become much-loved civic assets

Synopsis: The past years were challenging for the whole airline industry. A sudden rise in the number of passengers and persistent airline as well as airport staffing challenges contributed to unprecedented difficulties over the last travel season. Due to many uncertainties, steering passenger flows and keeping a good passenger experience in harmony was and is still quite a challenge. New ways of predicting and analyzing traveler movements based on a reliable technology solution are necessary to increase customer satisfaction, such as through effective queue management, efficient resource allocation and communication (e.g. waiting times).

What the audience will learn:

• Steering passenger flows based on sensor technology
• Real-time people flow
• Optimizing resources, operations and passenger statisfaction

Synopsis: O’Hare Airport has embarked on a transformational terminal development program - O’Hare 21 - which will be implemented over the next decade. This presentation will provide an update on the overall capital development program, identify and discuss the program initiatives that were applied on the first program milestone - the Terminal 5 expansion - and will be the basis of future development for two new satellite concourses and the O'Hare Global Terminal. Future program initiatives to be addressed include accessible design, climate and security resilience, sustainability, near- and long-term energy transition strategies and socioeconomic inclusion and diversity.

What the audience will learn:

• What are the major development elements of the O’Hare 21 program and their associated status?
• What are the design initiatives that were implemented on the Terminal 5 expansion, including lessons learned?
• How will the O’Hare 21 program adapt to the future needs of the aviation industry?
• What are the construction delivery methods being implemented for the numerous program elements?
• How is the vision of the City of Chicago and the Chicago Department of Aviation driving the program?

Synopsis: Under the auspices of SESAR, an AOP has integrated a video analytics solution with the aim of monitoring the turnaround tasks. This automatic detection of turnaround events can help identify potential disruptions in the apron activities that may lead to departure delays. Based on the turnaround tasks configuration and the event timestamps detected via a video monitoring tool, the system is able to predict a potential TOBT due to the turnaround process. This leads to an enhancement in situational awareness, improving the decision-making process.

What the audience will learn:

• How video analytics can help the monitoring of aircraft turnaround
• Automatic prediction of TOBTs
• Identification of potential improvements in ground handling activities
• Reduction of unnecessary costs and maximizing the operational efficiency of resources

Synopsis: The panelists will focus on future workplace issues including recruiting and retaining talent; cross-border competition for skilled workers; creating agile airport structures that can pivot to address new challenges; an increasing focus on work/life balance; meeting the challenges of the triple bottom line; equity issues in the workplace; hiring and assimilating employees hired from outside the aviation sector. Case studies will be provided by senior airport executives from India, the USA and the Caribbean.

What the audience will learn:

• How airports can compete in a highly competitive and borderless labor market
• Implications of the shift to remote or hybrid work – scenarios
• Creating an airport culture that focuses on work/life balance for employees
• How the triple bottom line is increasingly seen as a valid benchmark to measure the airport's social responsibility
• Understand the generational and demographic shifts that are reshaping the airport workforce

Synopsis: During recent years, we have all faced a dramatically changing business and operating landscape – no more so than in how airports deliver customer experience excellence. Two trends in particular that are driving this shift are inclusiveness as a core expectation and the accelerated role of technology. Attend this panel to learn more about how best to prepare your future workforce to be CX-ready and hit the ground running with this critical business factor.

What the audience will learn:

• What specific capabilities should airports develop for frontline CX staff, operating departments and business units, and executive teams?
• What steps should airports consider now in expanding the skills of their CX workforce?
• How courtesy and helpfulness of staff have evolved through the pandemic – from general issues pre-pandemic to safeguarding passengers
• How technology enables frontline staff to provide a higher degree of customer experience

Synopsis: Urban/advanced air mobility is a near-term reality but it has taken over a decade to get to where we are today. Our invited panelists have worked tirelessly to address the procedural challenges from equipment certifications to developing innovative infrastructure while partnering with regulatory agencies in developing policies to address community, environmental and safety concerns. Audiences will get a glimpse of how far we have come and what lies ahead of us to see these flying objects in the air near you.

What the audience will learn:

Synopsis: Urban air mobility will change the way we travel in our cities, reducing travel times, traffic congestion and the climate impact. Airports are playing a fundamental role in the development of UAM, acting as the key stakeholders. This panel focuses on the passenger journey: from the airport terminal to the UAM facilities, to the final destination. UAM and regional air mobility will enhance connectivity between cities and regions. ENAC, the Italian CCA, has developed a strategic plan (Piano Nazionale Aeroporti) to make this happen, with the aim to scale it at the European level.

What the audience will learn:

• AAM in Rome: challenges, innovations and developments
• A new passenger journey from the airport to the city
• UAM and RAM: the Italian national plans for the aviation sector
• The AAM developments in the Italian National Airport Plan (Piano Nazionale Aeroporti)
• The social, economic and environmental sustainability and scalability of AAM

Synopsis: Hailed as 'America's Best Airport', Portland International Airport is doubling its main terminal footprint to accommodate 35 million passengers annually. From utilizing existing infrastructure to selecting mass timber for its modularity potential, PDX is leveraging first-of-their-kind innovations to remain operational as it unites its main terminal under one seismically resilient, wooden roof. But how can it increase capacity by 65% while the doors remain open? The answer is close coordination with stakeholders and a commitment to continuity, including assembling a 9-acre wooden roof less than a mile away, designing it to slide into place over the existing building, and a phased interior renovation.

What the audience will learn:

• Hear from the airport, architect, contractor and aviation consultant on how to unify a main terminal after 80+ years of renovation
• Understand the design considerations for building in place, including the use of existing infrastructure and the advantage of mass timber
• Learn how construction techniques, paired with airport management best practices, can enable a terminal footprint expansion with minimal operational disruption
• Identify sustainability strategies which led to a 50% reduction in embodied carbon from the structure and envelope of PDX

Synopsis: YVR is leading the charge for North American airports with its digital twin platform and ambitious plans to tackle emerging technology trends for future growth by creating an ecosystem through strategic partnerships. As the Vancouver Airport Authority reflects on lessons learned from the pandemic, the way the airport moves forward will affect the region and country. The presentation will guide audiences through how YVR is investing in its digital infrastructure to support heightened community, traveler and economic expectations amid changing travel and aviation realities.

What the audience will learn:

• How an airport team can digitalize to become more efficient, productive and modern
• What a digital twin is and how it’s affecting the airport’s operation amid the return to travel
• How YVR is leveraging emerging trends through its partnerships trialing the metaverse and NFTs while promoting the airport’s Indigenous art
• How transformational opportunities contribute to the overall sustainability (financial, commercial and environmental) of an airport
• How technology solutions succeed when people are at the center of the innovation

Synopsis: Based on Avinor's core network of 44 airports and ANSP services, we aim to push forward the development of new regional and offshore air mobility services in Norway. With Norway's challenging topography and the state of current transportation options, coupled with a political ambition to enable people to live, work and do business all over the country, we believe Norway is a very attractive early adopter market for AAM. The domestic oil and gas industry has already demonstrated heavy cargo transportation to offshore oil rigs by uncrewed aerial vehicles. What are the next steps for new regional air mobility?

What the audience will learn:

• The value of AAM for regional and offshore transportation
• Conceptual approaches to the development of vertiport capacity, and key hurdles to overcome
• Importance of close collaboration between airport and ANSP
• Key ATM/UTM services to enable AAM
• Norway's attractiveness as an early adopter market for AAM

Synopsis: This panel will take a close look at the safety and security risks that UAS poses to airports and will present attendees with a menu of mitigation options. It will examine current counter-UAS technology and legal hurdles through the lens of several recent case studies to provide a viable path forward for airport operators.

What the audience will learn:

• Update on recent incidents and emerging threats posed by UAS technology
• Understand the key elements of a comprehensive UAS security and engagement plan
• Brief overview of the state of the art of current counter-UAS technology
• Analysis of the legal and regulatory hurdles and considerations when implementing a UAS security program
• Summary of recent airport-based counter-UAS case studies

Synopsis: Aviation is in urgent need of decarbonization. GHG emissions from the sector currently account for 3% of total GHG emitted, but this number will steeply increase if no action is taken. The most efficient tool to achieve GHG emission reductions today and in the future is the continuous use of sustainable aviation fuel. It is available today on a commercial scale and can be used by airlines globally. We need all stakeholders to increase the uplift of SAF to reach short- and long-term decarbonization goals.

What the audience will learn:

• Sustainable aviation fuel is available today
• It supports the aviation industry to retain its license to operate and to grow
• All stakeholders need to work together to enable the decarbonization of the aviation industry

Synopsis: Airport performance relies on accurate off-block time (OBT) estimates for when an aircraft will leave the stand. However, this critical milestone is notoriously difficult to get right, with many factors that can cause delays – such as passengers, operations, cargo, fueling and ATC. Auckland Airport, an early adopter of A-CDM, recently embarked on a program to use machine learning to better predict off-block times. Auckland Airport will present the results and lessons learned and how they are now using predicted rather than target OBTs to increase efficiencies, improve pre-departure sequencing and make better gate allocations.

What the audience will learn:

• How to put your data to work – and move to much higher OBT accuracy
• Leveraging predicted milestones powered by machine learning need not be complex or daunting
• Airport performance is a team game – how to involve your airline and ground handler stakeholders in big data initiatives
• Beyond departures – how accurate push-back predictions can be used to improve gate capacity, resilience and customer experience

Synopsis: The key to ensuring a great airport experience for every passenger is to embrace the principles of universal design and accessibility from the initial stages of the planning process. What are airports doing to make their infrastructure more accessible? What can they do to make it even better? How can operations benefit from a more integrated planning process? This panel will discuss what the key areas and opportunities are to continuously improve airport infrastructure for a completely accessible passenger journey.

What the audience will learn:

• How universal design can help make airports more accessible
• What the main hurdles to overcome are from an operations point of view
• How architects, designers and consultants can work with airports to jointly develop accessibility strategies
• The importance of bringing people with disabilities in early in the design process

Synopsis: During recent years, we have all faced a dramatically changing business and operating landscape – no more so than in how airports deliver customer experience excellence. Two trends in particular that are driving this shift are inclusiveness as a core expectation and the accelerated role of technology. Attend this panel to learn more about how best to prepare your future workforce to be CX-ready and hit the ground running with this critical business factor.

What the audience will learn:

• What specific capabilities should airports develop for frontline CX staff, operating departments and business units, and executive teams?
• What steps should airports consider now in expanding the skills of their CX workforce?
• How courtesy and helpfulness of staff have evolved through the pandemic – from general issues pre-pandemic to safeguarding passengers
• How technology enables frontline staff to provide a higher degree of customer experience

Synopsis: EWR's New Terminal A is the crown jewel of the PANYNJ, a shining state-of-the-art facility that embodies the character of the state. Developer and operator, Munich Airports Group, established a distinct vision for the FF&E to express a uniquely New Jersey feel in the terminal reflecting three distinct regions: coast, woodlands and urban communities. For its holdrooms, the design team envisioned a diverse approach to seating that would 'surprise' passengers and tie into the overall vision. The challenge was how to find the right strategic partners to creatively express the theming through furniture with a customized approach.

What the audience will learn:

• Effective FF&E design strategies that help express the overall vision and local character of a world-class terminal
• Decision process on the FF&E and how best to select the right partners for a project
• Strategic procurement and effective delivery strategies
• How to create a customized passenger experience through the creative use of color, design and features

Synopsis: Airport cyber (IT) security and aviation (physical) security have often been treated separately and often by different airport organizations. New ICAO standards and increased digitalization and connectivity are helping to transform the service available to customers and improving everything from efficiency to reliability for regulated operators. The interconnectivity between information technology and other processes shows that aviation security and cybersecurity should not be in individual silos: they need to be integrated, and cybersecurity vulnerabilities need to be considered in the AVSEC risk assessment process. There is a need to converge cybersecurity and AVSEC.

What the audience will learn:

• Learn the importance of the convergence of physical and cybersecurity
• Understand the cyber threats to airport aviation security
• Understand the challenges in integrating cybersecurity in an airport security program
• Learn about international approaches to aviation cybersecurity

Synopsis: What types of insider threats are there today? How are the workforce challenges with regard to new people and rapid staff turnover in aviation affecting insider threats? What mitigation strategies are effective? What is the role of a security culture in tackling insider threats?

What the audience will learn:

Synopsis: How are smaller airports handling the explosive growth post-pandemic? Passenger migration has caused, in some cases, explosive growth at smaller and mid-size airports as passengers abandon large cities in hopes of greater quality of life. This panel will discuss the issues smaller airports face in quickly adjusting to rapid air service growth, parking demands that outstrip capacity and facilities not designed to accommodate rapid passenger growth. Can airports quickly provide amenities expected in today's travel environment without breaking the bank? Do airline agreements need to change? What about concessions? How do we prepare to be resilient for what is to come?

What the audience will learn:

• How to weather the supply chain crisis during capital development
• How airlines and airports can come together to create winning strategies for development and growth
• How formally tried and true project delivery methods may need to be adjusted
• What role should airlines expect to play in major airport capital projects? What do airports think about that?

Synopsis: The panel will examine the global shift in the way people, live, work and interface with air travel. From accounts based on first-hand experiences of US airports and airlines, which are transforming the passenger experience for the world’s largest minority community. As passengers return to flying, two large hub airports and two of the world’s largest legacy airlines share how they expanded access by transforming spaces, communications and attitudes toward achieving a comprehensive point-to-point journey for all. The panel will open the playbook on accessibility and discuss the latest successes, innovations and opportunities as well as some lessons learned.

What the audience will learn:

• Explore how US airports and airlines work together to provide an equitable journey for all travelers
• Examine the fundamental building blocks for greater accessibility for all. Successes, challenges and failures
• Resolving travelers' physical and psychological challenges inside brand-new and 70-year-old facilities
• Learn how various awareness programs can help open doors
• Top US airports and airlines open their playbooks toward building a sustainable accessibility culture

Synopsis: The 2018 Preventing Emerging Threats Act grants DHS and DOJ C-UAS authority to protect covered facilities and assets as determined by the secretary or attorney general. The TSA has established the C-UAS technology test bed program to assess the efficacy of top-tier technologies in operational airport environments to meet the requirements of the Preventing Emerging Threats Act and support the TSA’s Lead Federal Agency role. The information gathered from the TSA test bed program will inform authorized responders at thousands of critical infrastructure sites.

What the audience will learn:

• TSA will use a continuous technology testing cycle to keep up with the rapidly evolving UAS technology market and threat
• TSA established the first-ever C-UAS technology test bed in an operational airport environment at Miami International Airport
• The complex partnerships, roadmaps and technological advancements within the ecosystem are vital for driving better outcomes for passengers and operators

Synopsis: Beyond Covid-19, digital credential technology has long-term potential in everyday society to boost the advancement of biometric and touchless processing. This presentation will explore the ways in which we can bring elements together successfully to scale the adoption of new digital identity and biometric approaches across the industry.

What the audience will learn:

• Passengers can help with TSA’s biometric journey by staying patient given the privacy and cybersecurity concerns that must be addressed
• Biometric technology will demonstrate its worth by effectively providing the optimal passenger experience
• TSA and CBP are building a strong partnership on biometrics while stressing the importance of creating an informed traveling public

Synopsis: This panel will take a close look at the safety and security risks that UAS poses to airports and will present attendees with a menu of mitigation options. It will examine current counter-UAS technology and legal hurdles through the lens of several recent case studies to provide a viable path forward for airport operators.

What the audience will learn: