What the conference delegates, speakers, exhibition visitors and exhibitors said about Passenger Terminal CONFERENCE & EXPO 2019!

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2019 Testimonials

John Holland-Kaye, CEO, Heathrow Airport, UK
“I’ve been a regular attendee at Passenger Terminal EXPO for many years; I always get lots of ideas about what other airports are doing [at the conference], ideas from exhibitors about where technology might be going – and it’s a great way to meet many of the business partners and other airports and airlines that we work with. The conference is a fantastic place to share ideas and there’s a lot of other chief executives from other airports that we admire here… Chicago, Denver, a big team from Changi; really fantastic airports of a similar size with similar challenges who will be addressing them in slightly different ways. There’s a lot that we can learn by sharing ideas, as a result of which we will all get better – and I think that’s something that will be in the interests of passengers, ultimately”

Kim Day, CEO, Denver International Airport, USA
“One of the things I said in my talk is how much we learn from other airports. Everyone is facing problems that we can relate to, and if we can hear how they’re tackling it and how they’re solving it we can take that back to our airport, so this is a great opportunity to learn from others, to meet new people, to look at new equipment and get excited about things that are new to us and that we can bring back to Denver”

Sarah Renner, CEO, Hobart Airport, Australia
“It’s amazing. This conference is clearly the world’s best; the networking opportunities are amazing, the expo this year is the best that it’s ever been. The focus on technology is spectacular, [as is the opportunity for] meeting peers and seeing new products – technology into the future – and meeting people who have gone through similar challenges”

Aimen Ahmed Al Hosni, CEO, Oman Airports, Oman
“PTE always offers the latest in the market, the exhibition is getting bigger and bigger every time, and we see lots of new products and possibilities and even joint ventures. The conference is talking about four or five elements, it’s about marketing, ICT, security and infrastructure which gives a wide range of information and knowledge and that’s why we attend. I’m actually going to be a speaker tomorrow, talking about the infrastructure and expansion in the Middle East, and I think there is very good knowledge and expertise in the conference – which gives very good information and opportunities for networking with others”

Kimmo Mäki, CEO, Finavia Corporation, Finland
“This is my first time here and I’m very happy; it’s a very good seminar, very good speeches, very good presentations. It’s inviting all the players here and in Europe to share thoughts and best practices. I’m enjoying it a lot: many, many good ideas”

Tom Ruth, CEO, Edmonton International Airport, Canada
“I’ve attended this conference now for about a dozen years, as well as my staff, and sometimes I bring board members here. It gives you a great overview of what’s going on within many different facets of airport operations, technology, retail; you get a chance to see it all here. You get to see the best of the world here; not only the employees but also the equipment, and it gives you a lot of strategic focus. You could be walking on the trade floor and something will trigger your mind, “hey that’s something we need to be looking look at in Edmonton”; you’ll go back to Canada and say, “we need to look into this”. So – great networking, great exposure to new innovations – and as quick as our road’s changing, you need to be doing this every year. I’ve been in the airport world for quite some time now and in the airport world in particular we share ideas, we don’t hold back much, we don’t think things are proprietary, we’re really like global ambassadors – we want to make sure we’re all succeeding”

Marion Town, director, environment, Vancouver Airport Authority, Canada
“It’s fantastic to meet like-minded airports and quite frankly I’ve been in a day and a half of sessions furiously scribbling notes and it’s a chance to celebrate, collaborate, innovate, steal from each other – we’re really generous with offering up our success stories as well as putting the things that are challenging us most in the middle of the table and scratching our heads and saying how can we figure this one out together? That’s what I love about this conference and the environmental groups at airports:[everyone is] incredibly collaborative and [we are] really all looking for the end goal of a better environment in the end”

Katie O'Leary, head of innovation and futurist, daa, Ireland
“The opportunity here for Dublin Airport I think is twofold, one is to showcase what we’re doing at Dublin Airport, but it’s also to identify what’s happening in other airports, whether they be peer airports or competing airports: it allows us an opportunity to see what’s happening on a global scale. It’s an absolutely fantastic event. I’ve come down to the expo and I’m blown away by the variety of companies that are here and equally upstairs in the conference. It’s a fabulous event and I’m really excited to spend the next couple of days here soaking it all up”

Manuel Aubone, director of customer experience – CXO, Aeropuertos Argentina 2000, Argentina
“This is my second year, I went last year to Stockholm, and I think it’s the most important conference that we can attend. I came here with part of my team and not only the conference but also the exhibition works very well for us because it’s an opportunity to meet suppliers and now, because in Argentina we are in constant redevelopment of our airports, it’s very helpful to come to one place and meet with everybody”

Bruno Mario Lochbrunner, head of conceptual station management at SBB (Swiss Federal Railways), Switzerland
“Speaking here was very good to give information about what we’re doing in Switzerland at the train station of an airport which is a specialty area. I’m getting a lot of input from different airports from different continents and that’s the main reason I’m here: to find information I can use when I go back to Switzerland to implement and pilot it in the train station. The presentation from Denver Airport was very inspiring and I’m going to have to talk with the CEO who spoke and stay in contact with her as she gave a lot of insights on how they’re doing it over there”

Chris Woodroofe, chief operating officer, Gatwick Airport, UK
“I very much enjoyed the opportunity to present and the event sparked a number of subsequent conversations. Until next year!”

Patrick Bertsch, director – aviation security, American Airlines, USA
“I echo everyone’s comments. Appreciated the lively and insightful conversation!”

Anton Boelskifte, operations analyst, Copenhagen Airport, Denmark
"Positive to see so many speakers and great diversity in the topics”

Allen Lainez, airports training & service excellence director, Copa Airlines, Panama
“It was a great opportunity for networking and participating in the various conferences and exhibitions”

Abdulrahman Bukhari, general manager strategic projects & transformation, Saudi Arabian Airlines, Saudi Arabia
“It was a pleasure speaking at PTE, and I look forward to participating in future events as well”

Manjari Gungoosingh, ICT, Airports Terminal Operations Ltd, Mauritius
“PTE CONFERENCE remains The Event to attend for learning about other airport developments and experiences, new technologies and innovative solutions being studied and/or available on the market. It is with great enthusiasm that we go back home a little (lot) wiser, taking along lots of ideas for potential implementation in our airport”

Zainul Abidin, chief operating officer, Cam Ranh International Terminal, Vietnam
“It's been a few years since I last attended the PTE, and there's no better conference event to catch up on the latest trends and best practices within the aviation industry. Very good and relevant content, the presentations gave me good ideas on how to address similar problems in my airport”

Scott Gibbons, vice president - administration, Cincinnati/Northern Kentucky International Airport, USA
“The conference was excellent as always; my favorite speaker was from Southwest Airlines”

Frank Cortes, business manager retail, Amsterdam Airport Schiphol, Netherlands
“It was very interesting and dynamic to be able to see that all the airports are having the same issues. My favorites were Kim Day and Karl L Holz – very inspiring”

Bonnie Hayes, analyst, customer accessibility, American Airlines, USA
“The most organized conference I have ever attended. I was very impressed. The content was helpful and informative”

Steve Parker, head of airport design, Sydney Airport, Australia
“I’ve been to the exhibition and conference three or four times in the past. I find it an invaluable event, particularly when it comes to finding out how you can get the most out of existing infrastructure, where you don’t necessarily have the room to expand. Building large mega-terminals doesn’t resonate with everybody in the industry, so it’s a great way to engage with individuals and organizations facing similar challenges”

Chintan Shukla, vice president – project planning and design, Navi Mumbai International Airport Pvt Ltd, India
“The PTE in London was very well organized and Charu joins me in appreciating the efforts put in. The Middle East and Asia sessions were really interesting, and over the last few years these have been quite sought after. Looking forward to hearing from you closer to PTE 2020!”

Stephan Millescamps, passenger services architecture payment & innovations manager, Air France/KLM, France
“A lot of good presentations, large scope covering the main domain of airport and airline activities. The content was very much linked to actual and future concerns; interest was consistent”

Jim Marriott, president, JM Consulting (formerly ICAO), Canada
“Great success. Looking after all that needed to be done to ensure success of Passenger Terminal CONFERENCE and EXPO – job well done. I certainly enjoyed the security and facilitation sessions enormously. I wanted to contact you immediately to offer my congratulations on the success of this year’s conference. Again, thanks for including me and for ensuring a tremendous event”

Philip Liao, deputy project director, Taoyuan International Airport Corporation Ltd, Taiwan
“Thanks for organizing such a great conference, I’m learning and enjoying a lot”

Michael Weinberger, lead experience designer, Lufthansa Group, Germany
“It is a great opportunity to meet the aviation community and network. Great to see that passenger experience is becoming a more and more relevant and important topic”

Etret Mohammad, terminal planning manager, Nieuport Aviation, Canada
“Thanks for organizing an amazing conference, I found the content progressive. It was a great all-in-one global learning and networking opportunity”

Simon Winder, project manager, Dubai Airports, UAE
“Conference was great! So much to see and hear from a new tech perspective and good to meet potential future vendors/partners in the exhibition too. I thoroughly enjoyed it”

Andrea Boni, vice president innovation and business development, Brussels Airlines, Belgium
“I wanted to compliment you on the great organization of the conference. It was a true pleasure to participate and to share my experiences on lounge strategy and partnership with a good audience. Excellent platform to meet peers and to get first-hand knowledge on upcoming products and services”

Ismihan Baysal Anderson, IT director, Istanbul Sabiha Gökçen Airport, Turkey
“It was an excellent event in terms of both expo and sessions! It was a great chance to share experience and knowledge with the different airports from all around the world. I gained invaluable insights on where the aviation sector is heading. The content was great”

Jason Dardis, programme manager, Dublin Airport, Ireland
“A superb event for catching up on the latest products and networking with the leading people in our industry. The expo is the beating heart of the conference and really draws out the opportunity to network with suppliers”

Ruari Maybank, construction director, London Luton Airport Ops, UK
“Well organized and worthwhile event. Excellent range of subjects presented by international subject matter experts”

Greg Yates, manager airport planning, Calgary Airport Authority, Canada
“It was a great conference! It had so many streams. It was extremely well organized with outstanding presenters”

Aude Ferrand, retail director, Groupe ADP, France
“Very large number of conferences, across very diverse subjects with a good level of presentations”

Rudolf Lipold, executive vice president technical services, Salzburg Airport, Austria
“A tremendous offer on issues; very interesting contents”

Dave Deans, manager BHS/GSE contracts, Orlando International Airport, USA
“I truly enjoyed the conference. The sessions that covered current construction and bidding processes were educational. Meeting with the vendors was a highlight for me: being able to hold conversations with a vendor and then chat right down the hall with their competition was helpful to me in evaluating future product considerations”

Carlos Eduardo Gomes Souza, airport performance coordinator, department of planning and management, Civil Aviation Secretariat, Ministry of Infrastructure, Brazil
“Congratulations! I would like to congratulate you and all PTC staff for the great event that you delivered to the attendees! It was my first time at the conference, and I’d like to say that I expect to be in all other editions of it. Congratulations! Thanks again for the opportunity to attend such a high-level event!”

Karan Singh, head of aviation security risk management, Lufthansa Group, Germany
“Looking forward to seeing you next year”

Josef Strenzke, business division aviation AVB, innovation and development, Flughafen München GmbH, Germany
“I was a delegate at the PTE last week in London. It was a highly interesting and useful trip! Thank you very much for all the effort!”

Katherine Goudreau, managing director, American Airlines, USA
“The conference was very good”

Amiel Porta, manager, terminal operations, SDCRAA, USA
“I loved the exhibit hall. The vendors did a great job displaying the products and providing good information. I thought the variety and mix of products was good. I thought the conference program was put together well; the sessions had something for everyone”

Chie Kurabe, supervisor, retail operations department, Narita International Airport Corporation, Japan
“I really enjoyed the conference and had good experiences in London”

David Burns, head of development planning, Melbourne Airport, Australia
“I attended PTE last week in London and found it very informative”

Anne Resting-Jeppesen, concept & project manager, airport optimization (OPT), passenger & terminal services (PTE), Copenhagen Airports, Denmark
“Thanks for a great PTC this year”

Tony Roach, senior director, customer experience, Southwest Airlines, USA
“Thanks again for inviting me to come speak at the conference this year”

Rasmus Winther Brodersen, senior project leader, Copenhagen Airports, Denmark
“I enjoyed listening to the presentations in the Environment and Sustainability conference stream at Passenger Terminal EXPO 2019”

Abhi Chacko, head of IT commercial & innovation, Gatwick Airport, UK
“It was good to present at PTE. I enjoyed it”

Antoine Rostworowski, deputy director general, programmes and services, Airports Council International (ACI) World, Canada
“Another great PTE CONFERENCE. Well done!”

Mohamed AlMutawa, systems administrator, Bahrain Airport Company, Bahrain
“It was a pleasure attending PTE CONFERENCE this year in London”

Marion Town, MCIP, director, environment, Vancouver Airport Authority, Canada
“As always, the conference coordination was seamless and personally welcoming. Thank you so much for all that you & your team do to make it so easy for us”

Gabor Sooki-Toth, cluster coordinator, Budapest Airport Regional Development Cluster, Hungary
“It has been a pleasure being there. Thanks and congrats for the very impressive event. See you maybe next year!”

Prof Stephen Byrne, head of design & delivery, daa plc, Ireland
“Well done on all”

Merilee Adamson, manager, passenger experience, Calgary Airport Authority, Canada
“We’ve mostly been in the Passenger Experience stream of the conference; it’s been really good and it’s also nice to get out and see the exhibition, too”

Nikos Papagiannopoulos, senior project manager, IT & T data services, Athens International Airport SA, Greece
“Thank you for hosting such a successful event”

Megat Ardian, general manager, Malaysia Airports, Malaysia
“It was a pleasure. Looking forward to the next one”

Tony Roach, senior director, customer experience, Southwest Airlines, USA
“Thanks again for inviting me to come speak at the conference this year”

Kristina Dores, (ICAO/TCB/OPAS) chief aerodromes, Namibia Civil Aviation Authority, Namibia
“Thank you again for a wonderful conference… this is the one conference I won't miss and enjoy working toward”

Paolo Bianchi, head of infrastructure strategy & planning, Bologna Airport, Italy
“I have been around PTE EXPO every year since 2006 as exhibitor and delegate (Pascall+Watson) and in the last two years as speaker (Bologna Airport)!”

Jan Richards, head of insights and planning, daa plc, Ireland
“The conference was really well organized. It had great quality speakers and I learned an awful lot. I think this conference is unmissable from a learning, networking and researching new suppliers perspective. Just to say thanks so much for all the effort on PTE 2019 – hoping to speak again next year. Best of luck with 2020 organizing”

Patrick Bohl, head of retail and advertising, Budapest Airport Zrt, Hungary
“A highly efficient way to grow your network and exchange updates with your peers”

Kathy Haley, chief experience officer, Port Authority of New York and New Jersey, USA
“I thought the speakers were excellent, especially Fraser Brown from Heathrow: he was first class. I really enjoyed the community building – excellent job everyone – congratulations!”

Suresh Khadakbhavi, general manager Innovation Lab, India
“The event covers the length, breadth and the depth of the aviation ecosystem, by far the best in the world. Aligned to today's needs of the aviation industry, it was excellent”

Krishan Tangri, general manager, Brisbane Airport Corporation, Australia
“Excellent conference! Quality presentations, well prepared presenters – I learned a lot from them. The exhibition from various suppliers around the world was also of high quality”

Ilias Maragakis, chief operating officer, Fraport Greece, Greece
“PTE has become the most important event in the airport business”

Stefano Grandi, customer IT solutions manager, SEA Aeroporto di Milano, Italy
“Very professional and useful. Excellent”

Thor Thoeneie, CEO, Oslo Airport City, Norway
“The conference was very good: it was educational, innovative and motivating”

Joseph Huber, director contract and procurement administration, Kenton County Airport Board, USA
“This was a very extensive conference covering most of the airport passenger touchpoints and more: it was very extensive”

Jeff Pearse, CEO, LoneStar Airport Holdings LLC The South Terminal at Austin-Bergstrom International Airport, USA
“Impressive group of presenters, attendees and exhibitors”

Daniel Glenn, lead digital architect, Manchester Airports Group, UK
“A very good conference with interesting subjects and speakers, it was well curated. Katie O'Leary brought the Dublin innovation journey to life and Mazhar Butt from Bicester village also was quite inspiring in talking about guest experience”

Geraldine Lundy, passenger accessibility manager, Virgin Atlantic Airways, UK
“An extremely well organized event”

Kim Laursen, baggage design lead, Heathrow, UK
“It was a good conference: the content was very well prepared and worked fantastically. I particularly enjoyed John Holland-Kaye’s presentation”

Sudlapa Preemonwong, director, Airports of Thailand Ltd, Thailand
“Excellent conference with a good variety of speakers”

Michael Gassner, director aviation management, Stuttgart Airport GmbH, Germany
“I thought the calibre of the speakers and conference was very good”

Karl Eichenseder, project manager, Vienna International Airport, Austria
“A very wide range of topics at the conference. Mazhar Butt and Manuel Aubone were good speakers. I look forward to next year”

Alejo Perez Monsalvo, capex director, London Luton Airport, UK
“Quality of exhibitions and conferences were as good as usual. Happy with the content: diverse as usual”

Nicolas Serenelli, city planner, Stuttgart Airport GmbH, Germany
“Very impressed. Very interesting with many good speakers”

James Golding, senior strategy manager, Heathrow Airport Limited, UK
“A great opportunity to network with colleagues from our industry and to hear from airports across the world on their development plans”

Margareth Aske, communication manager, Avinor, Norway
“It was interesting and useful – very relevant. Manuel Aubone from Aeropuertos Argentina was concrete and with useful case examples”

Paul Ridgeway, director of maintenance, Tampa International Airport, USA
“The conference was very informative”

Marjan Rijs, process owner passenger, Schiphol Group, Netherlands
“Great event to meet industry professionals and a good variety of topics. Copenhagen Airport in particular had clear presentations with interesting content”

Vince Scanlon, business manager, Western Sydney Airport, Australia
“The conference provided a wide range of topics as always. The ability to choose relevant streams and topics makes this the premier airport event”

Mathias Auer-Zirem, manager terminal systems - airport planning, Greater Toronto Airports Authority, Canada
“Excellent event”

David Costa, product aviation manager, ANA Aeroportos de Portugal, Portugal
“I found it very interesting and enriching. Always a pleasure to attend such a diverse and in-depth conference. Heathrow professionals are always very interesting to hear. It was excellent”

Marta Andreo, airside operational improvements manager, Qatar Aviation Services, Qatar
“Very interesting and well organized. It gives you a good idea of what is going on in the aviation market. There are so many interesting presentations and so many stands”

Clara Andrade, passenger marketing, ANA Aeroportos de Portugal, Portugal
“The whole conference was very interesting with many exhibitors and a great variety of very interesting presentation sessions. It was the first time that I participated and I liked it very much because I found the content of most of the presentations very interesting – especially those from John Holland-Kaye, Meenal Varsani, Jan Richard, Nick Beresford and Marc Mullan”

Carlos Maroco, PE, ANA Aeroportos de Portugal, Portugal
“It was a very good conference. It was good to have an idea what the trends are in the aviation industry”

Sascha Koenig, vice president infrastructure terminals, Fraport AG, Germany
“Great event again. Sophie Riesenkampff from NACO had a great presentation and it was well presented”

Susana Santos, marketing and product aviation, ANA Aeroportos de Portugal, Portugal
“An event that all aviation sector-related professionals should attend. Three days of rich content and learning”

Ganshyam Deepchand, manager passenger terminal & services, Airports Terminal Operations Ltd, Mauritius
“A high-calibre conference with an exposition of state-of-the-art technology by the exhibitors. The quality of the lectures and presentations was world class: I need to attend every year! The conference content was extremely valuable and enriching with great industry professionals. All the lectures which I attended were meticulously prepared and I enjoyed all of them”

Joao Diniz, business analyst, TAP Air Portugal, Portugal
“I thought the speakers were good”

Costas Zachariades, senior manager technical, Hermes Airports Ltd, Cyprus
“It was an excellently organized conference”

Robin Logie, manager airport terminal projects, Vancouver Airport Authority ENG, Canada
“Overall I was very pleased with the conference. There were lots of fantastic talks and vendors on display. Content was great. By far the best talk I went to was 'Creating a "living lab" at Dublin Airport' by Katie O'Leary. Katie is a phenomenal speaker who was passionate about her subject”

Heman Koomar Lollbeharree, head of security services, Airports of Mauritius Co Ltd, Mauritius
“It was indeed a very great experience. The conference context was excellent. The sharing of expertise & learning was high level and all the speakers were great in their respective fields”

Diego Ferrer, managing deputy commissioner - IT & telecommunications, Chicago Department of Aviation, USA
“It's very hard to find another conference that has the variety of exhibitors that Passenger Terminal CONFERENCE has, combined with an excellent set of speakers and topics in the aviation industry”

Ari Ming, director designate airport redevelopment, Bermuda Airport Authority, Bermuda
“This was a great one-stop shop to learn about what other world-class airports are doing and network with various stakeholders that are leaders in their fields. I really enjoyed the presentations by the designers and asset managers of the airports. McLaren and Deloitte provided an interesting take on the similarities of F1 and airport operations”

Eero Knuutila, head of sales development, Finavia - Helsinki Airport, Finland
“It was a nice and beneficial conference. The practicals worked and London is a great place. KaJia Jiang from Changi and the MAG-O guys from Manchester Airport Group were my favorite speakers. It was very good”

Rui Alves, deputy airport manager, ANA Aeroportos de Portugal, Portugal
“It was a very good conference overall, the content was very useful”

Isabel Queiros, terminal services manager, ANA Aeroportos de Portugal, Portugal
“It was an excellent conference with very useful subjects”

Carlos Maroco, IT project manager, ANA Aeroportos de Portugal, Portugal
“It was an excellent event to get awareness on the overall evolution of the aviation community. The presentations had a good panel representative of different stakeholders”

Dean Bouchard, director planning & infrastructure, Halifax International Airport Authority, Canada
“As usual the conference featured a wealth of excellent presentations that are both thought-provoking and relevant. The content was excellent. There's something to be learned in nearly every session. The presentation by Florian Raff & Jan Wicki from Zurich completely changed my perspective on airport planning”

Nicola Pietro Magistretti, engineer, SEA, Italy
“A good conference and I will be attending in 2020”

Shawn Makinen, AP asset management, JFKIA, USA
“It was informative and worthwhile; a very good conference”

Sarah Talbot, airport planning, Aéroports de Montréal, Canada
“A good conference for architecture and terminal planning: good topics – thanks. Very interesting were Michael Jarvis and Andrew Perez: they were dynamic and their subject was very inspiring”

Amiel Porta, manager terminal operations, SDCRAA, USA
“I loved the exhibit hall. The vendors did a great job of displaying the products and providing good information. I thought the variety and mix of products was good. My favorite speaker was Kim Laursen from Heathrow Airport: I liked his insight and forward thinking; overall I thought the conference excellent”

Idar Sørgjerd, general manager, Avinor, Norway
“It was a good event, the exhibition good as always. PTE has become the main event of the year for terminals.”

Przemyslaw Waledziak, airport planning specialist, Centralny Port Komunikacyjny, Poland
“This is the best event to catch up with the latest trends in the industry and for the smart networking. The content was very diversified and I had a chance to get a taste of some interesting topics which normally I am not into: it was very inspiring. The great thing was that the biggest airport projects were presented by Istanbul Mexico. Speakers Stefan van der Weide and Anke Matijssen were very good”

Maria Claudia Leonardo, logistics coordinator, ANA Aeroportos de Portugal, Portugal
“It was very well organized and had extraordinary catering. The content was very diverse in all areas. My favorite speakers were Melanie Carron and Valerie Boissier who were very good”

Daniel Stadler, project manager, Flughafen Zurich AG, Switzerland
“The conference had a very good mixture of speakers”

Shane Andreasen, director PDX terminal business & properties, Port of Portland, USA
“The conference was very worthwhile and well organized. The variety of tracks and content of each presentation was great”

Devon Webster, development manager, Port of Portland, USA
“As always a great and varied content. Great content overall. All the speakers were great. It was a great idea to have the expo open either before or after the conference days!”

Jacqueline Neville, head of customer experience & premium products, Auckland Airport, New Zealand
“The conference was very well organized and in a great location for showcasing London. I particularly enjoyed the quality and openness of the presentations by host airport Heathrow. It's been too long since my last PTC so it was great for reigniting the fire! I managed to access speaker John Higgs – he was very informative and [his presentation was] pitched at [the] right level”

Roee Laufer, head of cyber division, Israel Airports Authority, Israel
“I enjoyed it very much: it was very diverse and interesting”

KeJia Jiang, manager, Changi Airport Group (Singapore) Pte Ltd, Singapore
“As a first-time participant and speaker I had a great experience! Thanks for a well-organized conference”

Kristi McLachlan, head of delivery strategy & support, Sydney Airport, Australia
“Good, informative conference; dealt with issues”

Arturo Garcia-Alonso, management consultant, Munich Airport International GmbH, Germany
“Very good and solid conference program. Probably the best of the ones I have participated in (which have been almost six in a row since Geneva 2013). The content was very solid, especially the presentation from Huntley Lawrence from The Port Authority of New York and New Jersey – a true energetic visionary leader who is taking the busiest airport system in the world to the next level of excellence, and Neil Cloughley (Faradair CEO) for his honesty and pragmatism. This year it was packed. It seemed to me the biggest attendance ever!”

Alexander Roy, head of strategy, Manchester Airports Group, UK
“It was good: Shamal from TfL gave two very good presentations”

Kathleen Boyd, chief marketing officer, Houston Airport System, USA
“The 2019 Passenger Terminal CONFERENCE and EXPO exceeded my expectations both in terms of the quality of the presentations made and the variety and quantity of products on the expo floor. Thank you! The content was excellent and my very favorite speaker was Abhi Chacko from LGW – he presented a number of great and innovative ideas. I also really enjoyed the presentation by Allen Lainez from Copa Airlines on training - it was chock-full of useful tips and information”

Fabio Pacelli, chief innovation officer, Gesac SpA Naples International Airport, Italy
“Excellent place to have the opportunity to network with other colleagues from the aviation industry”

Louise Springthorpe, future Heathrow capacity manager, Heathrow Airport, UK
“Another successful Passenger Terminal EXPO and CONFERENCE! It has been a fantastic opportunity to catch up with everyone and with everything that's going on in the industry. A great variety of speakers; the Deloitte Mclaren presentation was very interesting comparing capacity planning to F1”

Fuyuki Nakatani, assistant of cargo sales and management, Narita International Airport Corporation, Japan
“The conference was excellent”

Florian Raff, head of planning and development ground operation, Zurich Airport, Switzerland
“A very good conference – relevant and covering a broad range. Speaker Esben Kolind gave a great presentation [on a very] relevant topic”

Charles Marshall, director of asset management, Hartsfield-Jackson Atlanta International Airport, USA
“The conference provided timely, relevant conversation about issues affecting international airports today which adds great value to the aviation industry. The content was meaningful. One of the great assets of the expo is the information shared during the exhibition”

Carlos Gallardo Garcia, head of operations planning department, Aena - Palma de Mallorca Airport, Spain
“It was very well coordinated and organized”

Rachel Bulford, head of retail, Gatwick Airport Limited, UK
“The conference was very good with a very good variety of speakers”

Brian Engle, director of customer experience, Greater Orlando Aviation Authority, USA
“This was my 13th PTC and without a doubt this one was the best! The quality of the speakers and the topics discussed were outstanding and very relevant. The expo is amazing! It is THE top airport/aviation event of the year – hands down! The content was excellent [and] very relevant to the issues of today. They were all very good! It was amazing! Great job by all!”

Marion Town, director environment, Vancouver Airport Authority, Canada
“Comprehensive coverage of key issues”

Michael McMillan, VP facilities management, Hamad International Airport, Qatar
“The conference was informative and well organized. The content dealt with the present and future airport challenges”

Sujata Suri, VP, strategy and customer experience, Hamad International Airport, Qatar
“PTE brings the best in the airport community together. The event in London brought industry thought leaders and cutting-edge suppliers together for the entire airport community to benefit from with some great themes”

Tomasz Lenart, passenger services manager, Wroclaw Airport, Poland
“Once a year in the aviation industry - MUST BE IN ATTENDANCE! Content covered all important issues”

James Cornelius, public transport strategy lead, Heathrow Airport, UK
“I found the conference interesting, challenging and engaging. A very comprehensive set of presentations and panels that covered a good spread of airport content”

Tim Wheen, head of research and commercial insights, Heathrow Airport, UK
“Great networking opportunity. Great content”

Marie-Jose Blondeau, director terminal operations, Quebec City Jean Lesage International Airport, Canada
“The conference was excellent with a good variety of speakers”

Shamal Ratnayaka, aviation strategy lead, Transport for London, UK
“The content was interesting. There were some interesting informative and engaging speakers including Tim Norwood (Gatwick Airport), Yacine Kebe (Dakar Airport), Elizabeth Le Masson (ADP) and Stefan Holzner (Munich Airport)”

Annamaria Francinelli, in charge of airport service quality benchmarking, SEA Milan Airports, Italy
“Very interesting sessions and remarkable items in line with the industry trends. Great opportunities to learn from the best-in-class airports both in terms of technological point of view and their holistic approach in line with the trend of the industry”

Yacine Kebe, qse manager, LAS, Senegal
“This is a must-attend event for aviation professionals to get expert points of view on hot aviation issues and discover the latest technology to improve our overall travel experience. You will wish you could be in every stream at the same time. Very interesting hot topics and subjects”

Luigi Battuello, commercial non-aviation director, SEA SpA, Italy
“It was a good conference. There were several stimulating panels and presentations”

Jeni Best, acting director, US Customs and Border Protection, USA
“I found it very informative: it falls in line with what my group is working on. Great content with an excellent mixture of speakers”

Robert Graham, head of airport research, Eurocontrol, France
“Great opportunity to network and prepare business as many key players were present. The conference had good content and it was very good”

Juan R. Matas Sebastia, operations manager, Aena - Palma de Mallorca, Spain
“Again a wonderful expo full of the main airport industry providers and an amazing conference program with a huge variety of topics”

Elisabeth le Masson, delegate for economic promotion and jobs creation, Groupe ADP, France
“GREAT conference content”

Urs Haldimann, head of legal and international affairs, Federal Office of Civil Aviation, Switzerland
“I‘d like to thank all of you for sharing your inspiring views and making the panel an enjoyable experience. A good mix of interesting subjects with high quality of speakers. The conference had attractive subjects and the panel structure was very useful where the moderator was able to launch the discussion”

Marcelo Mota, director of operations & COO, Aeroportos Brasil Viracopos SA, Brazil
“The 2019 Passenger Terminal CONFERENCE exceeded my expectations - once again! The breadth and depth of the technical content as well as the opportunity to network intensively and learn about the news and trends of this fascinating industry are magnificent. The content was excellent. My favorite speaker was Michael McMillan (Hamad International Airport Qatar): the set of criteria that he presented on how to prioritize assets for replacement at end of lifecycle is really useful and relevant. Congratulations!”

Simon Venzal, head of coasts and borders department, Guardia Civil, Spain
“Thanks for the invitation and support during my stay and congratulations for the excellent organization [of the conference]. An excellent opportunity to share experiences and good practices with colleagues and new developments at the exhibition. Congratulations”

Ulla Ruuskanen, project manager, City of Vantaa, Finland
“Lots of excellent speakers and takeaways. The content was super. My favorite speaker was Elisabeth Le Masson – she knows her agenda so well”

Maurice Jenkins CM IAP, director information systems & telecom, Miami-Dade Aviation Department, USA
“One of the best industry events of the year. Bringing the best of industry together in one venue. Content was thought-provoking, educational and informative. The IT tracks had some very good presenters with informative information; they should be considered for next year. Overall it was excellent”

John Newsome, chief information officer, Greater Orlando Aviation Authority, USA
“Good conference presentations, a huge expo and lots of opportunities to network with peers from other airports and with vendors. The tracks were numerous and each track had a good mix of presentations”

Thomas Hinterholzer, senior expert passenger experience measurement, Flughafen Munchen GmbH, Germany
“The number-one networking event for the airport industry. It was perfectly organized and the speaker mix was very good”

Stefano Grandi, customer it solutions manager, SEA Aeroporti di Milano, Italy
“The conference was really easy to navigate and there are many opportunities to get contacts”

Diego Ferrer, managing deputy commissioner and CIO, Chicago Department of Aviation, USA
“Very good speakers”

Maria del Mar Badia Colet, ground operations performance manager, Aena, Spain
“I really like the conference. It was my second year and the first one as speaker and I really want to keep attending it. It was very interesting”

Eileen Francisco, senior manager aviation capital programs, Port of Seattle, USA
“The conference content was excellent, especially the tracks and offerings”

Robert Graham, head of airport research, Eurocontrol, France
“The conference was good – a great networking event and very good speakers”

Emanuel Fleuti, head of environment, Flughafen Zurich AG, Switzerland
“Again an excellent opportunity to share good practices, learn and network. To exchange expertise and identify new trends and views”

Alberto Taha Barriuso, head of innovation unit, Aena, Spain
“The conference had good topics and good speakers: very good overall”

Clotilde Fray, business development and partnerships manager, NAVBLUE, France
“Very rich and varied; the speaker mix was great. Nick Beresford from Heathrow provided rich content and the Viggo representative from Eidhoven Airport [gave a] lively presentation”

David Gundy, director, Root Partnerships, Australia
“Excellent event – my first time attending – and I found the mix of discussion points and presentations linked with a large scale exhibition went beyond my initial expectations. The conference was excellent. The majority of my focus was on design but I mixed it up with different areas of interest. Particularly enjoyed the presentations by Nordic Architects. Well-structured, informative presentations with excellent commentary”

David Valentine, project development director, Hensel Phelps, USA
“One of the best conferences I've ever attended in my entire career. I thought the content was exceptional and the speaker from Nashville Airport was excellent”

Michael Hotaling, senior vice president – aviation practice leader, C&S Companies, USA
“Impressive exhibition and excellent mixture of speakers. What I was able to get to was of very high quality”

Sonia Rüegsegger, project manager, Haneda Future Research Institute Inc, Japan
“It was very instructive with a lot of knowledgeable people. The content of the conference I attended was really interesting. The only block point is that there was so much good content and so little time! However, I was able to gather the information needed for my next milestone. Very interesting and relevant for what I was looking for – looking forward to next year”

Zsolt Hintenberger, managing partner, Realiscon Kft, Hungary
“Very informative, complex and useful. The content covered all of the areas connected to developing or operating an airport in all aspects and disciplines”

Dr Luigi Joe Sulmona, managing director, Sky Blue Sea Enterprises Ltd, Canada
“The conference had excellent topics and [was] a great opportunity for networking”

Danilo Simich, vice president aviation program management, Parsons, USA
“I found the conference favorable in that it attracted several aviation professionals. The topic and content on project delivery was most interesting”

Laura Holthus, director, Ricondo & Associates Inc, USA
“Great venue, fantastic networking and excellent technical content! It's quite impressive how much content is offered. I enjoyed hearing about Brussels' pilot program for autonomous vehicle shuttles by Barbara Demaire and also Michelle Brantley with the Port of Seattle did a fantastic job presenting their projects and challenges with handling aggressive growth in their terminal”

Jakrapop Charatsri, vice president (environment), Airports of Thailand PLC, Thailand
“The conference has an excellent calibre of speakers. It was very good: looking to attend in 2020”

Silvina Stettler, airport consultant, Airport Design Management, Austria
“There was a high quality of conference presentations in all possible topics, all well presented and with valuable data. My favorite speakers were Mary Kerins, Michele Miedico and Emanuel Fleuti. Overall excellent”

Tony Martinez, architect, Zimmer Gunsul Frasca Architects LLP, USA
“The conference had great content. The speakers were great and the expo had a great spread of vendors. My favorite speaker was Gray Bender from ARUP who did an amazing job summarizing sustainable strategies for airports”

Sean Durgee, architectural designer, Jacobs, USA
“First time attending PTE and I loved the amount of sessions (and the variety of tracks) you provided and the sheer amount of vendors on the exhibition floor. The conference had good content and an excellent speaker mix. It helps a lot when there are very specific case studies presented as opposed to just overarching ideas/theories”

Amber Harrison, director CSR, SITA, UK
“A very good variety of speakers, especially Iain Groark of Qatar Airways and the lady from Dublin Airport”

Aya Kubota, consultant, 7Skies Inc, Japan
“Excellent presentations from various stakeholders such as airlines, airports, regulators and other experts. It gave great insight into projects in different phases and helped to get insight into lessons learned from past project results of trials issues encountered in ongoing projects and future projects on the road map. This conference is the best (and perhaps the only) chance to get first-hand insight from various airport projects from all over the world. Details of projects shared first-hand is something that we can only get from the conference and its speakers. Esben from CPH and his presentations are my favorite; his presentation from last year also had a clear takeaway that I was able to share back home with my team. Presentation style and materials both were very easy to understand and helpful”

Luke Taylor, managing consultant, Ricondo, UK
“There were some excellent speakers with interesting presentations. It was a great opportunity to catch up with current and former colleagues and clients, and overall a very worthwhile event”

Peter Farmer, director, Chapman Taylor LLP, UK
“It was really interesting and I will return”

Kevin Pierce, senior vice president, STV Group, USA
“The conference was impressive and excellent! The content had a good balance of development capital O&M technology”

Burak Sahin, manager – specialist master, Deloitte & Touche LLP, USA
“It was an impressive collection of vendors, system integrators and administrators covering a broad range across the vertical and enabling great insight and visibility. The conference content was really valuable and the speaker mix was excellent. Overall the expo and conference were excellent”

Jean-Claude Gallo, solution innovator, Airbus Operations SAS, France
“The conferences that I selected were instructive and inspiring and I enjoyed the panels. Catherine Mayer from SITA was a good speaker”

Jay Fraser, VP & GM aviation, Turner Construction Company, USA
“The content and the people that were included in the conference were outstanding. There were a great deal of presentations to choose from and the presentations and discussions I attended were terrific”

Stephen Bennett, vice president, Swanson Rink, USA
“The conference is a good opportunity to get the pulse of the industry. The presentations were representative of many different parts of the world and commercial aviation. It generally touched on the topical issues of the day, underlying issues such as how to expedite the overall passenger processing”

Imola Kinga, architect, Nordic Office of Architecture, Norway
“A brilliant event, very well organized and informative, it was up-to-date and visionary”

Catherine Kokar, marketing communications manager - passenger division, IER, France
“It was very insightful. My favorite conference was the CBP presentation about biometrics at airports. I plan to return to PTX 2020”

Ashley Sng, senior manager air policy, Airports Council International-North America, USA
“It had great diversity with speakers from around the world. It covers many aspects of the airport business and operations”

Diane Burt, board member, British Aviation Group, UK
“There was a spectacular display of the leading airport design ideas – both current and future themes”

Rainer Burger, senior project manager - systems and security, Tishman/AECOM - Port Authority of New York and New Jersey, USA
“This was an excellent conference – very informative. There were many great speakers”

James Creegan, UK digital aviation lead, Arup, Netherlands
“Very good, very good. Dublin and Naples airport both spoke well about their latest developments”

Jacques Khoriaty, Middle East & South Asia aviation director, Egis, United Arab Emirates
“A very well-attended event with people coming from different key aviation organizations worldwide and a wide array of conference topics. Thank you for the excellent organization of PTE CONFERENCE. It was such a success. I look forward to supporting the event next year in Paris”

Liam Henderson, founder, Transporting Cities, UK
“It was well organized and interesting. Mathew Garner gave a fluid presentation, Prof Stephen Byrne was entertaining and Damien Kobel was very insightful”

Tim Richardson, CEO, Enliven LLC, USA
“Wow. You and your team are amazing. I’m halfway home, somewhere over the Atlantic, reflecting on what a good show this year’s PTC was. I am extremely grateful to have taken part as a speaker this year. It was a great experience for me, and I hope the folks in attendance at my presentation learned something. I also want to say how much I appreciated all the timely and specific information and coaching you provide speakers. Great conference. I learned a lot, reconnected with contacts in the industry and made several really good new connections. The conference content was informative and useful. Top rate. I learned a lot and had great networking opportunities. The conference was excellent and the non-aeronautical revenue sessions I attended were very good”

Frank McLeod, head of project technology, WSP (UK) Ltd, UK
“The conference content was appropriate to the subject and had a very good mixture of speakers”

Darcy Wilson, senior vice president, Oaktree Capital, USA
“Great! Good topics for the attendees and the panel. The content was excellent – all very relevant – a good group of companies”

Jerry Angrave, managing director, Empathyce Customer Experience, UK
“To have not just airports' perspectives but also those of airline regulators and partners all in the same place at the same time is hugely valuable. People are very generous in sharing their thoughts and lessons they've learned. Plenty of food for thought. The event was hugely impressive as ever”

Brandon Carmichael, executive creator director, Corgan MediaLab, USA
“A great conference”

Carl Dainter, global head of aviation, Mace Group, UK
“Once again Passenger Terminal EXPO provided a great platform for the global aviation community to come together to share best practice and understand what trends are emerging and how they can be implemented. Already looking forward to Paris in 2020! Excellent speakers and content; my favorite was John Holland Kaye”

Jamie Stinson, marketing communications specialist, Crowd Vision, UK
“Just a big thank you for inviting us to speak. Personally it was my first time speaking at a conference and something I've wanted to do for a while. Thank you for giving me the opportunity. It was a very good conference”

David Holm, architect director, Cox Architecture, Australia
“Excellent as always. Content was very solid”

Alaistair Deacon, airport operational systems consultant, Toasty Solutions Limited, UK
“PTC remains the most important must-attend conference of the year. It maintained its high calibre and was perhaps even better this year”

Catherine Mayer, VP, SITA, USA
“Another very successful event with a great mix of aviation partners, interesting presentations and interesting solutions in the exhibit hall. I don't know how you do it but each year's event keeps topping the past ones! All of the panelists were so well prepared and delivered such interesting presentations. It went so smoothly and there were more questions to ask but we just ran out of time”

Mark Wolfe, principal, Hassell, Australia
“One of the best conferences I can remember. Great to get the industry together to share ideas and knowledge and to catch up with many friends. Looking forward to next year already. In the stream I chaired I think it was the most consistent in terms of content and quality which in this instance was very good. Speaker John Higgs from Corgan's presentation was fascinating. Barry Weekes and Jolyon Brewis – again very good content but also good delivery. Michael Jarvis and Andrew Perez – very good delivery... relaxed and informal style that was easy to listen to. You and your team did an excellent job once again pulling the entire event together and the ongoing success and popularity of the event is a reflection of that”

Al Lyons, SVP firmwide director of IT & electronic systems, HOK, USA
“I find Passenger Terminal CONFERENCE to be the most professional and well organized in the industry. Always informative and a bit of fun! My favorite speaker was Rina Hidaka – great to hear about Narita – and also speaker Jeff Pearse – good to hear about successful P3 and how improvements can be cost-effective. The expo was great”

Gael Le Bris, senior aviation planner technical principal, WSP USA Inc, USA
“PTE is a major event for the airport community. It is an excellent conference that offers informative presentations given by inspirational speakers and provides great networking opportunities as well. The conference tracks are quite comprehensive in cover. Good content. Diverse presentations. It was my first PTE but it will not be the last one!”

Gray Bender, sustainability consultant, Arup, USA
“The Passenger Terminal EXPO really is the premier event for the aviation design industry and seeing sustainability as such a core topic was very promising. Overall a very good conference and exhibition”

Roberto Castiglioni, chair, Heathrow Access Advisory Group, UK
“PTC once again confirmed itself as the must-attend airport conference in the world”

Eric Lipp, executive director, Open Doors Organization, USA
“The growth has been astounding and overall it has really risen to become an important event in the world of accessibility and inclusive design. Always lots of quality content and very good calibre of speakers”

Christophe Mostert, managing partner, M2P Consulting GmbH, Germany
“Great show with a good mix of business and technology-related topics. The content was from my point of view well selected. I have seen multiple very good presentations”

Héctor Manubens, business development director, Ikusi, Spain
“Great and relevant. The conference content was state-of-the-art and the conference was good with excellent speakers”

Jonathan Branker, industry SME, USA
“This is a must-attend event for airport operators, airlines and concessionaires who are interested in improving their appearance, operations security and passenger experience as they traverse their facility. The content was timely, relevant and covered a wide variety of subjects for carriers and airport operators. Els Kindt speaking in the Aviation Security Border Control and Facilitation track was the overall best in her delivery of the material: she was clear, concise, extremely knowledgeable and delivered her presentation to the audience in a manner that everyone [understood]”

Clint Laaser, associate vice president, Landrum & Brown, USA
“I thought the calibre of speakers was very good with a very good variety of speakers”

Yoshiko Zeynep B. Kanai, business development manager, Azusa Sekkei, Japan
“It has been a successful event. An excellent mix of speakers and their content”

Serge Yonke Nguewo, senior manager facilitation and IT, ACI World, Canada
“This conference remains not only the best opportunity to bring together all the main players in this industry but also to provide developments and progress on key topics. The content was just perfect”

Iraj Ghaemi, PE, vice president aviation sector manager, Atkins, USA
“A great conference – especially the content and discussed subjects. Well organized, the speakers were great, I enjoyed every session I attended”

Karl L. Holz, senior advisor, McKinsey & Company, USA
“Very well organized and relevant for attendees”

Dominic Nessi, senior consultant, AeroTech Partners, USA
“Excellent – best airport conference in the world”

Adria Canals, associate director, Arup, UK
“The conference was very lively and was a great opportunity to meet with other airport professionals. The content is diverse with interesting presentations. The exhibition is really good to meet people and find interesting new ideas”

Sebastien Lavina, manager airport data, Airbus, France
“The conference content was excellent!”

Dan Wong, deputy head of department – transport & logistics and associate professor, Modern College of Business and Science, Oman
“Passenger Terminal CONFERENCE is one of the largest airport-focused conferences in the world in which nearly any subject involving airports worldwide will be discussed either in conference sessions or breakout groups in the expo hall”

Jay Fraser, vice president & general manager aviation, Turner Construction Company, USA
“The conference is first class and well worth the time to attend. Wonderful content and hundreds of industry leaders to communicate with. Overall I found the conference to be comprehensive and timely”

Michiel Munneke, CEO, M2mobi, Netherlands
“It is a great show to catch up with the industry; good content”

Jason Cuffe, practice leader, Hassell, Australia
“This was one of the most challenging and thought-provoking conferences I have been to that looked beyond the bow and into the next 50–100 years of the industry. John B from Uber was very insightful and engaging with the proposition forward thinking”

Antoinette Nassopoulos-Erickson, senior partner architect, Foster + Partners, UK
“Excellent conference with a broad range of speakers and topics. Good content, especially from Katherine Goudreau”

Jelmer Melissen, business development manager, Viggo Eindhoven Airport, Netherlands
“I hope to speak again next year!”

Art Kosatka, CEO, TranSecure, USA
“I've been attending Passenger Terminal EXPO for more than 10 years. It gets better every year: it was excellent”

Deborah Grau, aviation consultant, AGL Aviation, Israel
“It was a unique experience and so great to meet so many professionals who are passionate about this. It had really good conference content, I really enjoyed the conference and met amazing people from this domain, which is not only my university masters but my passion. Wishing you all the best on your future projects and hope to be in Paris next year as well”

Johan Winnubst, manager business development, BAM Infra NL, Netherlands
“It was a good conference”

Sergio Bonora, chief executive officer, Laboratori Guglielmo Marconi SpA, Italy
“I thought the quality of the speakers was very good”

William Sandover, airline and government relations, VChain Technology Ltd, UK
“It was a very valuable event. The sessions I attended were excellent and highly relevant and I thought the calibre mix was excellent”

Nicolas Osorio Lora, senior consultant, Airbus, France
“Very interesting and all subjects on urban air mobility were great”

Martijn Steur, managing director, Kinetic Consultancy, Netherlands
“Great networking event”

Johanna Harju Staples, advisory, Atkins, United Arab Emirates
“Very good attendance. Good range of exhibitors”

Mary Pearson, CSR, SITA, UK
“The content was informative and Tom Ruth was a good speaker”

Joshua Cohn, director airport planning, InterVISTAS Consulting, USA
“The conference brings together worldwide perspectives that are not often available at other events. The diverse set of tracks allows delegates to pick and choose specific sessions or attend an entire themed group depending on interest. Sessions are of a length such that the presenter can provide some brief but detailed remarks and also take a number of questions from the audience. It is one of my favorite conferences to attend”

Frank Barich, principal, Barich Inc, USA
“Excellent. The content was very good, especially the first two days; overall it was excellent”

Neville Hay, director of training, Interportpolice, UK
“Great conference with important issues discussed, enabling delegates to have those important inspirational or confirmation takeaways”

Silvan Zehnder, junior manager, AviAlliance, Germany
“Thank you for organizing a great Passenger Terminal EXPO with many interesting talks, speeches and discussions”

Matthew Thomas, marketing communications manager, Infrastructure, Atkins Global, UK
“We had a great time and thought the event was absolutely fantastic”

Anna Okada, researcher, Durham University, UK
“The expo was such a great experience!”

Tony Martinez, architect, Zimmer Gunsul Frasca Architects LLP, USA
“Overall, the speakers were great, and the expo had a great spread of vendors”

Joe Emery, senior sales application engineer, Jervis B. Webb Company, USA
“I wanted to say congratulations on a fantastic event. From what I saw, it couldn’t have gone any better. To make the point again – congratulations on putting together a very successful event”

Donald Zoufal, ICAO AVSEC PM, independent safety & security consultant, SDI Presence LLC, USA
“I look forward to participating in PTE 2020”

Dr Jean Salomon, principal, JSCP Consulting Partners, France
“Thanks again for this wonderfully organized event. It certainly was one of the busiest and top ones I can remember, both for exhibition size and variety and for conference attendance”

Michael Spitzer, AIA, LEED AP+, vice president, RS&H, USA
“On behalf of the panel speakers (Katherine, Eduardo, & Dennis) and myself, please accept our greatest appreciation for all you did in helping me/us in setting up the panel speaking engagement, and then flawlessly following through with the great event that it was. With thousands of people to deal with, it is still unbelievable for me to have witnessed such precise and delightful interaction with all of you. In our Thursday morning “Customer Service” focused panel, we discussed how important human interaction is to a great experience. Your staff and chairs were friendly, professional, and exhibited exceptional character under what I would consider to be extreme pressure. A big ‘Thank You All’”

Sevda Fevzi, manager, ASQ business development & customer care, Airports Council International (ACI) World, Canada
“On behalf of my colleagues and myself, just want to convey a huge thank you... we had a full room of delegates for our sessions”

Theodoros Sbiliris, project manager, GEK TERNA Group of Companies, Greece
“I would like to congratulate you on the organization of the conferences and the quality of speakers and topics presented”

Martin Bowman, general manager, aviation products, McLaren Deloitte Alliance, UK
“Just a short note to thank you both for an excellent PTE 2019”

Alexa Hink, international project manager, Ozion Airport Software, France
“It is a great event and we are looking forward to next year when it will be in Paris (our hometown)”

Mazhar Butt, director of guest experience and hospitality, Bicester Village, Value Retail plc, UK
“Just a quick note to say a huge thanks for the opportunity to present at the PTE this week – thoroughly enjoyed the opportunity and engagement with the delegates and am already planning on attending PTE20 in Paris. It was great to be back... brought back many happy memories and I managed to meet many ex-colleagues!”