2019 Conference Videos

Please visit our You Tube channel for interviews and videos from earlier years.

HEATHROW AIRPORT – SUSTAINABLE GROWTH

With sustainability a hot topic right across the industry, we spoke to Heathrow Airport's chief executive, John Holland-Kaye, about the airport's sustainability strategy – Heathrow 2.0 – which represents a step-change for the business and captures the momentum of an industry-wide shift toward a sustainable future for aviation.

AIRPORTS IN THE DUAL-TILL SYSTEM: CASE STUDY OF HOBART AIRPORT

Hobart is the fastest-growing capital city airport in Australia, with 2.6 million passengers in 2017 and above-average domestic growth forecast for the future. The airport's immediate challenge is responding to its forecast passenger demand while balancing infrastructure investment within the dual-till regulatory environment. Sarah Renner, CEO at Hobart Airport, explains more.

THE BENEFITS OF INVESTING IN SUSTAINABLE TRANSPORT

When looking for ways to green the airport experience for employees, passengers and business partners, investments in sustainable transport can lead to other sustainability benefits. Great transit systems connect communities to airports in ways that are affordable, accessible, low-emission and cost-effective, and employee benefit programs can further support shifts away from single-occupancy vehicles. Marion Town, director, environment, Vancouver Airport Authority, tells us more.

DIGITAL TRANSFORMATION OF LEGACY AIRPORT APPLICATIONS ACROSS MAG

Airports across the globe recognize the value in digital but are often inhibited by the legacy technology architecture in place across their IT estates. MAG has risen to this challenge by embarking on a digital transformation program that will see it transform its legacy operational systems into a modern, API-led architecture, enabling instant access to operational data. Nick Woods, chief information officer, MAG (Manchester Airports Group), explains more.

DEVELOPING HELSINKI AIRPORT FOR THE NEEDS OF FUTURE PASSENGERS

Helsinki Airport is growing extremely quickly as a gateway between East and West. To meet customer needs, Finavia must build more airport capacity while maintaining its excellent level of passenger services and simultaneously developing them to better meet the needs of customers in the future. Kimmo Mäki, CEO of Finavia Corporation, tells us more.

HOW DEN IS SHAPING THE FUTURE OF AIRPORTS

A host of new initiatives, projects and programs are being undertaken at Denver International Airport, including gate expansion, renovations in the Great Hall and an innovative backdrop program that allows passengers to drop off their bags before parking their cars. Kim Day, CEO, Denver International Airport, explains how these programs are helping to shape the airport of the future.

OMAN AIRPORT – A STORY OF GROWTH

Airports in Oman have become important components of the country's national economic growth, and gateways to beauty and opportunity by providing exceptional customer experience, reflecting Omani hospitality and culture. Aimen Ahmed Al Hosni, CEO, Oman Airports, discusses his aim to transform Oman Airports into a world-class airport operator, focusing on improving, strengthening and further developing the organization's global market position.

CREATING A 'LIVING LAB' AT DUBLIN AIRPORT

Airports have the potential to be real hubs for innovation. The Future Factory's vision is to bring in the new and brand new for and with Dublin Airport and its partners. Katie O'Leary, head of innovation and futurist at DAA, shares how a 'living lab' is being created to experiment with and test new products, services and initiatives to unlock joy, solve passenger and business problems and, in doing so, stimulate and support the growth of value for the business.

DIGITAL TRANSFORMATION STRATEGY AT EDMONTON INTERNATIONAL AIRPORT

What does it mean for an airport to really embrace digitization? Edmonton International Airport is no stranger to innovation. Now it has embarked on a comprehensive digital transformation strategy that is less concerned with futuristic novelties than with improving the utilization of data across EIA's operations. Tom Ruth, CEO at Edmonton International Airport, explains what's going on.

CUSTOMER EXPERIENCE THROUGH DESIGN THINKING

How can design thinking be used to make a positive impact on customer experience at airports? At the Passenger Terminal CONFERENCE Manuel Aubone, director of customer experience – CXO at Aeropuertos Argentina 2000, explained design thinking along with empathy for passengers and their experiences. He also outlined a new, modern, integral vision of the customer experience in his presentation. Click play to hear more.

ZURICH MAIN STATION – THE WORLD'S MOST DIGITAL, PERSONAL TRAFFIC HUB

Imagine a mobility hub – train station or airport – embracing digitization and customer orientation. The participants in the Smart Station project bet within the digitalswitzerland challenge that by April 2019 they would have established Zurich Main Station as the world's most digital, personal traffic hub for customers, tenants, suppliers and other innovative partners. Bruno Mario Lochbrunner, head of conceptual station management at SBB (Swiss Federal Railways), tells us more.

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