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09:00hrs - 17:35hrs Day 2 - Wednesday 27 March
Customer Service & Passenger Experience
Sponsored by Acxiom
Acxiom
View Day 1 View Day 3
09:00hrs - 09:05hrs
Introduction by Conference Chairs
10:35hrs - 10:55hrs
Break
12:25hrs - 13:45hrs
Lunch
15:15hrs - 15:35hrs
Break
15:35hrs - 16:35hrs
Panel Discussion: Measuring and monitoring in more ways than one
Manuel Aubone
Director of Customer Experience - CXO
Aeropuertos Argentina 2000
ARGENTINA
Justin Hanna
Manager, Passenger Engagement
Greater Toronto Airports Authority
CANADA
Claire Donnellan
Manager Service Strategy and Customer Experience
Sydney Airport
AUSTRALIA
Sevda Fevzi
Manager, ASQ Strategic Marketing
ACI World
CANADA
Skytrax WORLD AIRPORT AWARDS Ceremony & Drinks Reception - after the conference in the exhibition hall!

 

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REGISTER NOW


OFFICIAL HOST AIRPORT

SKYTRAX
WORLD AIRPORT AWARDS


Well-run, easy-to-navigate conference
Raven Dreier-Farr, Manager IT Supply Chain, Delta Air Lines, USA




CONFERENCE
DELEGATE PASS

5% DISCOUNT
FOR GROUPS OF
5+ DELEGATES



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