Conference Program

390+ EXPERT AIRPORT & AIRLINE INDUSTRY SPEAKERS! Join us in person at this year’s conference!

The conference addresses airport and airline business-critical issues and solutions, providing innovative ideas and progressive thinking for future development, and proven measures for maintaining passenger custom and satisfaction – all key to the industry’s future success.

Conference Program SEARCH FUNCTION now available! Search for words or phrases to find all the presentations and panel discussions that you will be interested in.


Airport design, planning and development

Day 1: Tuesday, March 14

Airport design, planning and development

Introduction by Conference Chairs

Tim Walder
Senior Director and Aviation Sector Leader
Arcadis
UK

09:05

Auckland Airport Capital Development Program – restarting and reshaping

André Lovatt
General Manager Infrastructure
Auckland International Airport Limited
New Zealand
Graham Bolton
Global Aviation Practice Leader
Mott MacDonald
UK
In early 2020, AIAL was at the advanced stage of planning for a NZ$4bn+ capital program – transforming aging assets to deliver a world-class travel experience and support sustainable long-term growth. The program has now been reshaped, in partnership with key stakeholders, reflecting the four key pillars of AIAL’s sustainability strategy: Purpose | Kaupapa; Place | Kaitiakitanga; People | Whānau and Community | Hapori. This presentation will give an overview of the updated program, from the agile approach to the development of the original plan to the evolution of the plan in response to current realities.

What the audience will learn

  • Context of the current and future capital development program at AIAL
  • Application of an agile approach to airport planning and development
  • Importance of collaboration in the airport development process
  • Embedding sustainability at the heart of the development

09:35 - 10:35

Panel discussion: A growth mindset for flexible terminal development

Passengers. Personnel. Planet. Three key drivers changing our industry. As four US airports implement and adapt their assets, learn how they have approached the work with an understanding of how passenger needs are evolving, how the workforce is changing, and their global impact. The process is always evolving, which thrives in organizations with a growth mindset like these airports. Join this interesting panel and hear from: PHL nearing completion of an airport masterplan; PIT, recently completed a major $US1bn terminal design; GRR, during a US$500m construction project; PDX, in the middle of a US$2bn terminal program.

What the audience will learn

  • Reframe how we think about resilience. Beyond flood and fires, more about managing expectations
  • Consider how and why the planning process is continuous through all phases of implementation
  • How to plan/design to meet infrastructure needs now and in the future
  • How to adapt design and construction to account for major disruptions
  • Planning is not useful on a shelf. Even during construction, there is no better time to think ‘what is next’
Api Appulingam
Deputy Director of Aviation, Capital Development
Philadelphia International Airport
USA
Casey Ries
Engineering and Planning Director
Gerald R. Ford International Airport Authority
USA
Chad Willis
Director of Planning
Allegheny County Airport Authority (PIT)
USA
Sean Loughran
Planning and Development Director
Port of Portland
USA
Panel Moderator:
Scott Tumolo
Aviation Facilities and Terminal Planning - Americas
C&S Companies
USA

10:35 - 10:55

Break

10:55

Communicating through construction: building, maintaining and strengthening community support

Nancy Volmer
Director of Communication and Marketing
Salt Lake City Department of Airports
USA
Many airports are remodeling and expanding, but in 2020 Salt Lake International opened Phase 1 of the first new US hub airport to be built in the 21st century. The challenge was to build community support and generate messaging that resonated with various audiences, while educating, informing and engaging. Through a comprehensive communication and marketing plan for the new SLC redevelopment program, we successfully achieved these goals through research, messaging, branding, marketing, traditional and social media and video production. This presentation will walk through these various steps and show how they can be used to successfully design a program for any airport.

What the audience will learn

  • The importance of doing research and surveying one's audience before undertaking a branding program
  • Developing a brand that communicates and resonates with an audience and is adaptable for use in all media
  • Strategically developing messaging that educates and informs while engaging the audience
  • Planning events and press conferences that generate extensive media results
  • Educating internally on the importance of consistent and credible communication

11:25

Investing in a new airport during a crisis

Dr Ayca Kolukisa
Chief Strategy Officer
New International Heraklion Airport
Greece
New Heraklion Airport, the largest ongoing greenfield project in Europe, is planned to open its doors to passengers in 2026. While the new EU regulations and the new environmental charges are on the table, the ongoing impact of the Covid crisis, Brexit, economic and energy crisis and increased cost of infrastructure materials affects the design, business model and development strategy of the New Heraklion Airport, which faces high seasonality and belongs in the 10-20 pax class and aims for net zero and high quality of service.

What the audience will learn

  • Brief introduction to the new greenfield airport
  • How airport design can adapt to ongoing changes in the aviation market
  • How the Fit-for-55 regulation affects airports and competition between EU and non-EU airports
  • Quality of service, passenger experience, seasonality
  • Landside development

11:55 - 13:15

Lunch

13:15

Three values converged into one: NaTeCo is Pittsburgh’s DNA

Paul Hoback
Executive Vice President and Chief Development Officer
Pittsburgh International Airport
USA
Pittsburgh International Airport engaged world-class teams to incorporate the region’s best assets into the design and construction of a new LEED-certified US$1.39bn terminal and multimodal complex set to open in 2025. The vision for transforming PIT was based on the region’s assets of nature, technology and community (NaTeCo); the area’s rolling hills are reflected in the design. High-tech amenities developed in the region will be incorporated throughout the new terminal. The facility will evoke Pittsburgh’s rich sports, arts and culture scenes. Seamless integration of PIT’s existing Airside Terminal will combine form and function into one iconic and practical structure.

What the audience will learn

  • How the NaTeCo concept acts as the touchstone and guide for the design of the new terminal at PIT
  • How the design team adopted a uniquely Pittsburgh philosophy of NaTeCo to guide the design
  • How the terminal design team was immersed in the Pittsburgh community before formal design to accurately reflect the region
  • How PIT’s new terminal is uplifting and reflective of the region and embraces the inspirational aspects of the area
  • How PIT’s new terminal will seamlessly integrate with the existing terminal with minimal operational impact

13:45

BGI – transformation program toward world-class experience

Pietrick Voyer
Director of Operations
GAIA Inc. Grantley Adams International Airport
Barbados
The island of Barbados is known to be one of the leading voices for the Caribbean. The island is also known to be one of the best Caribbean islands to visit. The airport infrastructure is outdated and we are currently under pressure. The airport has put together a transformation program with the goal of transforming the entire passenger experience and journey. This includes new facilities, new passenger flow, new technology, sustainability, etc. The goal of the presentation is to present this program and discuss challenges and opportunities for such an airport when it comes to rethinking the passenger journey.

What the audience will learn

  • Current challenges related to an airport the size of BGI
  • Covid traffic recovery and the challenges it has brought for the latest season and how it was managed
  • New masterplan program and how it has been defined and developed
  • Financing journey and challenges for a post-Covid environment

14:15

Digitalizing design and construction – Terminal 2 at Bangalore International Airport

Ramyo Dey
Assistant Vice President - Planning and Design
Bangalore International Airport Limited
India
The Kempegowda International Airport in Bengaluru is the first in India to have used building information modeling (BIM) for end-to-end project delivery. BIAL is always on the lookout for technology that helps us deliver our vision of enabling journeys, creating experiences and touching lives as the gateway to a new India. When the expansion of our airport facilities was conceived, we automatically began to explore the best tools available to help us in this endeavor. BIM was extensively used for end-to-end project delivery that included dynamic asset management with facilities management for preventive maintenance for a mega project.

What the audience will learn

  • How cloud collaboration was achieved between contractor, client and consultants in a mega airport terminal project at Bangalore Airport
  • How to plan for asset management with terminal design
  • Linking asset management and BMS in terminal design
  • Digital twin creation with as-built information about the project

14:45

Planning the new augmented airport for a positive impact

Federico Raja
Airports Planning
GESAC SpA | Naples and Salerno Airport
Italy
Michele Miedico
Director of Planning, Environment and Progetto Salerno
GESAC SPA - Naples and Salerno Airports
Italy
Given the social and economic importance of an airport on the local community and its connection to other land-based transportation systems, the airport masterplan may be used to accelerate the transformation of urban areas and generate value. The augmented airport is a key stakeholder in the development of the local community, enabling value creation through urban regeneration projects. The masterplan of the new Salerno Airport and the 'Mille alberi per la città' project in Naples are good examples of how to operate in nearby areas, reducing climate-altering gases and enabling landscape enhancement to increase urban prosperity and quality of life.

What the audience will learn

  • How to plan the airport’s development as a multimodal hub
  • How to accelerate the transformation of the airport’s neighborhood areas and generate value
  • How to reduce climate-alterating gases enabling landscape enhancement

15:15 - 15:30

Break

15:30

Implementing transformational change at LAX

Terri Mestas
Chief Development Officer
Los Angeles World Airports
USA
Ron Siecke
US West Director of Aviation
Jacobs
USA
LAX is in a race to prepare for the Olympic Games in 2028. With US$15bn in active construction and another US$15bn in the pipeline, this session will focus on how the LAWA leadership team is transforming the airport through monumental change as they prepare to host on the world stage. This presentation will provide an update on the current Landside Access Modernization Program (LAMP) and preview the next major phase, including the Airfield and Terminal Modernization Program (ATMP) and Cargo Modernization Program.

What the audience will learn

  • What are the major development elements of the LAX program and their associated status?
  • What are the lessons learned from the program to date?
  • What are the delivery methods being implemented for the numerous program elements?
  • How will the program adapt to future needs?
  • How is the overall vision of the City of Los Angeles driving the program?

16:00

Preparing for future growth: how to serve 100 million passengers

Jim Starling
Chief Construction and Infrastructure Officer
Denver International Airport
USA
Denver International Airport's growth has quickly outpaced its original design. In order to serve an anticipated 100 million annual passengers within 10 years, DEN created Vision 100, an across-the-board strategy to inspire employees, contractors and partners to pull together and make history.

What the audience will learn

  • How DEN's growth defied planning and required a new direction
  • How DEN developed its strategy to prepare for 100 million annual passengers
  • How guiding principles guide DEN's societal behavior
  • How pillars of activity divide DEN's work into manageable segments
  • How Vision 100 is recreating America's newest major hub

16:30 - 17:30

Panel discussion: Better by design – maximizing return on investment in airport terminals

Passenger experience, sustainability and financial position are critical factors in today’s competitive aviation environment. A panel of leading experts will discuss strategies on how design can maximize ROI in airport terminals. The panel will include diverse perspectives from an airport (Seattle), developer (Noida Zurich Group), airline (Southwest, United) and global design architect (HOK). Key themes include enhancing customer experience; maximizing revenue generation; reducing material use and carbon emissions; and lowering total cost of ownership. Airport operators can quantify these themes to make informed design decisions that have a positive impact on their facilities and optimize ROI.

What the audience will learn

  • Innovative design strategies to maximize return on investment in airport terminals
  • How design plays a significant role in operation and maintenance costs, financial health, environmental stewardship and occupant well-being
  • Diverse perspectives on design strategies from an airport (Seattle), developer (Noida Zurich Group), airline (Southwest, United) and designer (HOK)
  • Strategies to maximize revenue generation and lower total cost of ownership
  • How design can quantify opportunities for informed decisions that have a positive impact on terminal facilities and optimize ROI
Ashwini Thorat
Vice President Head of Design and Planning
Noida International Airport Zurich Group
India
Heather Karch
Facilities and Infrastructure Architecture Manager
Seattle International Airport
USA
Keith Hui
Principal and Regional Director Aviation+Transportation
HOK
USA
Nick Scott
Director of Airport Planning and Design
United Airlines
USA
Steve Sisneros
Vice President of Airport Affairs
Southwest Airlines
USA
Panel Moderator:
David Tomber
Director Strategic Consulting
Woolpert
USA

Opening day party in the exhibition hall, after the conference!

Airport/smart cities, regions and transport connections

Day 1: Tuesday, March 14

Airport/smart cities, regions and transport connections
09:00 - 17:30

Introduction by Conference Chairs

Alexandra Covrig
Senior Project Manager
Airport Regions Council
Belgium
Sergi Alegre Calero
Director General
ARC - Airport Regions Conference
Belgium

09:05

Sustainability and the airport city

Myron Keehn
President and CEO
Edmonton International Airport
Canada

09:35

Creating a sustainable world-leading airport city

Gert-Jan De Graaff
Chief Executive Officer
Brisbane Airport Corporation
Australia
How do you create a world-leading sustainable airport city? What needs to be done now to create a future we can all be proud of? Brisbane Airport is Australia’s third busiest airport and a sustainability leader. It is the gateway for the climate positive Brisbane 2032 Olympic and Paralympics Games. BNE is located in one of the most aviation reliant nations on the planet. Everyday aviation helps overcome remoteness to deliver economic prosperity, health care and connect Queensland to the world. Discover how Brisbane Airport is investing in sustainability to create a better future.

10:05

YVR – the future of growth and connection

Andy Margolis
Vice President, Airport Capacity and System Design
Vancouver Airport Authority
Canada
As travel and aviation build back from the impacts of the global pandemic, YVR is focused on the future. Its continued growth keeps British Columbia connected to the world and also keeps the community and businesses connected to new ideas, experiences, knowledge, goods and investment to ensure a healthy and sustainable economy. The presentation will discuss how YVR is growing – with technology, innovation and climate top of mind – and how the airport's many points of connection are supporting the region’s local businesses and communities now and for years to come.

What the audience will learn

  • Staying ahead of Covid: how YVR navigated challenges amid a surge in demand and post-pandemic labor shortages to remain ahead of the disruption that systemically affected major airports worldwide through the summer of 2022
  • Land use and cargo: how YVR redesigned its land use plan, unlocking opportunities for new development, and how it is growing its cargo business by exploring and investing in digital infrastructure
  • Digital innovation: how YVR is leading innovation at the airport and in sectors outside of aviation, including through its one-of-a-kind digital twin
  • Climate: how YVR is decarbonizing its operations and supporting the decarbonization of the aviation industry by advancing electrification and the development and use of sustainable aviation fuel
  • Musqueam and the future: YVR is working to ensure the airport grows with purpose to stay competitive and keep community and businesses connected while walking together with our Indigenous partners toward reconciliation

10:35 - 10:55

Break

10:55

Airport city concept in line with airport expansion

Yuki Kawakita
Assistant Manager
Narita International Airport Corporation
Japan
A third runway and terminal realignment are planned for Narita Airport from 2029 onward. After the works, the number of flights and passengers will almost double. The number of employees is also expected to increase from 40,000 to 70,000. On the other hand, the areas surrounding the airport are currently experiencing a decline in population due to falling birth rates and an aging population. Using the airport expansion, NAA has started to study the airport city development to achieve integrated growth of the airport and surrounding areas, with a focus on building a town where airport employees live.

What the audience will learn

  • Solving social issues
  • Airports and their relationships with the local community
  • Potential for new business as an airport company

11:25

Transport connections are key in reaching climate neutrality by 2030

Ulla Ruuskanen
Senior Advisor, Project Manager in Avia Network
City of Vantaa Senior Advisor, Project Manager in Avia Network
Finland
Our accessibility and competitive edge depend on well-functioning connections, in which air traffic and the travel paths related to it are key. To ensure Finland’s connectivity and security of supply, it is of the utmost importance that we ensure the preconditions for Finnish air traffic. The AirRail project will be implemented as part of developing the main line. The AirRail project will bolster the airport’s regional connectivity and strengthen rail traffic’s position in the travel paths. Vantaa light rail will be another solution, starting at a Helsinki metro station and running throughout the Aviapolis to the airport - 19km altogether.

What the audience will learn

  • City and region are working together with Avia network's stakeholders toward a carbon-neutral future
  • Seamless travel and last mile challenges are one of our top priorities: AirRail and Vantaa light rail
  • How to achieve climate goals with multistakeholder cooperation. The Green Deal Manifesto, our common climate agreement, was published in 2021
  • The actors of the Avia network actively implement the climate goals set for air traffic
  • The Avia network promotes the airport as a hub and a multimodal travel center for the future, ensuring connectivity

11:55 - 12:15

Lunch

12:15

Developing the UK’s most socially impactful airport – London Luton

Graham Olver
CEO
Luton Rising
UK
Ian Taylor
Global Aviation Business Leader
Arup
UK
Luton Rising is a business and social enterprise that is owned by a sole shareholder, Luton Council, for community benefit not private shareholders. At London Luton Airport, we are owners of by far the most socially impactful airport in the UK, supporting and improving lives across the communities we serve. We make a major economic contribution to our local region and aim to be one of the greenest and most sustainable airports.

What the audience will learn

  • Community airport: different success measures and obligations
  • More than an airport
  • Money, impact, ambition
  • Whole town, whole system
  • Path to sustainability

12:45

Strategic planning around airports as a driver for regional development

Anouk Kuitenbrouwer
Partner KCAP / Lecturer ETH
KCAP / ETH
Switzerland
With an integrated vision that combines economic development and spatial planning with ambitious landscape and mobility proposals, the Keflavik Airport Area Strategic Master Plan in Iceland aims to transform strategic sites around Iceland's international airport into a showcase for the country's socioeconomic and sustainable strategy. The Keflavik Airport Area Strategic Master Plan provides a comprehensive case study of an integrated planning approach demonstrating how airport urbanism at airports can pave the way for long-term sustainable development, act as a catalyst for innovation in the regional economy and help overcome barriers to successful planning.

What the audience will learn

  • Integrated economic and spatial planning
  • Case studies - airport regional positioning
  • Innovative planning methods
  • Branding underpinning planning
  • Co-creation process with stakeholders

13:15

Transformational Solidarity Transport Hub (STH)

Mikolaj Wild
CEO
Centralny Port Komunikacyjny
Poland
Danny Aoun
Board Member
Dar Group
Lebanon
CPK is a planned transfer hub located between Warsaw and Łódź, envisioned to integrate air, rail and road transport. One of Europe’s largest and most ambitious infrastructure projects, CPK is the first greenfield investment in years, centered around the new airport which will handle 40 million passengers a year in its first phase. At the same time, the largest modernization of the country's rail transportation system will create approximately 2,000 new railway lines, mainly high-speed. CPK and Dar will present the key elements of the proposed project and how it will transform logistics and operations throughout Europe.

What the audience will learn

  • Proposed greenfield airport concept
  • Rail connectivity
  • Hub and logistics potential

13:45

Airport platforms and intermodality

Jean-Charles Content
Lead Architect - Asia Pacific
Groupe ADP
Hong Kong
Thimotée Berger
Architect - Deputy Head of Architecture and Design department
Groupe ADP
France
Parisian airport access modes: how Orly and CDG airports are challenging the new millennium regarding intermodality. What we can learn from the design of the new terminal in the People's Republic of China. A focus on air-rail links.

What the audience will learn

  • Parisian airports' new strategy
  • ORY and CDG examples
  • Chinese examples
  • Urban impacts and airport city
  • Ground transportation center

14:15 - 14:30

Break

14:30

Vital, sustainable and accessible airport

Marcel van Beek
Process Innovation
Schiphol
Netherlands
Upgrading airports as admirable places to work is a hot topic. In this Schiphol Airport mobility program are e-bikes, new bike paths and digital features, the ingredients that help personnel not worry and be happy if they cycle to work every day – becoming vital, saving on work-related costs and feeling proud to travel in a sustainable way.

What the audience will learn

  • How to make the airport more accessible
  • Saving more space for passengers
  • Creating a more vital and resilient workforce
  • A huge step toward sustainable company mobility
  • How to invest and how huge the returns are

15:00

Moving minds and modes

Silke Devacht
Senior Product Development Manager
Brussels Airport Company
Belgium
Dieter Scheltjens
Head of Mobility Services
Brussels Airport Company
Belgium
Mobility and accessibility are essential for an airport. The diversity of the target groups makes it a challenge to develop a sustainable airport mobility plan. Developing into an airport business district enlarges the target groups even more. Gathering and structuring scattered data is the first task to tackle. We are happy to share some first insights on how to change the mindset of airport users, both passengers and staff, in terms of their mindset and mode of transportation. Join us on this journey.

What the audience will learn

  • How to tackle mobility data challenges?
  • How to construct a sustainable airport mobility plan?
  • How to influence the choice of transportation mode to and from the airport?
  • How to adapt the airport to new mobility desires?

15:30

Budapest Airport – intermodal transit hub

René Droese
Chief Development Officer
Budapest Airport
Hungary
Anneke Christa-Schreijer
Associate Director Airport Strategy and Planning
NACO-RHDHV B.V.
Netherlands
Budapest International Airport has reached a stage in its development where it has become imperative to accommodate future growth on airside and landside in an integrated, sustainable mode (including public transport) and evolve into an intermodal transit hub. In this presentation, the process of integrating these facilities and stakeholder concerns in a workable plan will be shared with the wider industry.

What the audience will learn

  • How an airport's vision and strategy, combined with a consultant’s planning and development expertise, can result in a workable plan
  • Shareholder and stakeholder demands can be integrated into a suitable plan
  • How integrated landside developments are combined with terminal facilities

16:00 - 16:30

Panel discussion: Smart airport mobility - data sharing for a sustainable journey (STARGATE)

Airports can become an integral part of the wider mobility infrastructure. Airports and stakeholders can take informed decisions regarding operations by better understanding and mapping mobility flows within the airport environment. The goal is to offer a sustainable journey to employees, passengers and visitors. In this panel, we will describe the first results of the European project STARGATE. Panel members consist of mobility experts (Lux Mobility, Sopra Steria) as well as airports implementing smart mobility solutions (Brussels Airport, Budapest Airport). The panel will discuss the opportunities and challenges they see and how to collaborate to achieve the best results.

What the audience will learn

  • Applying data to improve mobility in and around airports
  • New mobility opportunities for passengers and visitors
  • How mobility can fit into different airport contexts
  • Working together with airport stakeholders on mobility topics
Elke Bossaert
Strategic Accessibility Manager
Brussels Airport
Belgium
Patrick van Egmond
Managing Director
LuxMobility
Luxembourg
Zsofia Fazekas-Kertesz
Environmental Specialist
Budapest Airport Ltd.
Hungary
Panel Moderator:
Ella Soltani
Managing Director To70 Belgium
To70 Aviation Belgium
BELGIUM

Opening day party in the exhibition hall, after the conference!

Aviation security, border control and facilitation

Day 1: Tuesday, March 14

Aviation security, border control and facilitation
09:00 - 17:30

Introduction by Conference Chair

Neville Hay
Director of Training
Interportpolice
UK
Dr James Smith
President
Smith-Woolwine, Inc.
USA

09:05 - 09:45

Panel discussion: Data and artificial intelligence (AI) applications for security improvement

The increased recognition of the importance of data in airports and the growing development of AI solutions available in the marketplace offer interesting opportunities for improvement in security processes. These improvements are scalable and applicable to airports of all sizes. This panel will offer some case studies of data and AI use employed and piloted at two major US airports to enhance the physical security processes for restricted-area access and parking management. The panel will also address expanding legal and regulatory issues with regard to growing international restrictions on data collection and processing tools.

What the audience will learn

  • How AI can be utilized in conjunction with existing access control and camera systems to address nuisance alarms and piggybacking
  • How data programs can work to create greater access to restricted areas and promote airport commerce
  • How data programs can be utilized to enhance passenger screening queueing challenges and reduce vulnerabilities
  • How data programs can work to create greater access to restricted areas and promote airport commerce
  • How a changing international regulatory environment for data collection and processing, including the application of AI, affects security programs
L. Clint Welch
Director, Aviation Security and Public Safety
San Diego County Regional Airport Authority
USA
Wendy Reiter
Interim Chief Operating Officer
Port of Seattle
USA
Panel Moderator:
Donald Zoufal
President / Lecturer
CrowZ Nest Consulting /University of Chicago
USA

Speaker changeover

09:50 - 11:00

Panel discussion: Implementing AI/ML at the security checkpoint

This panel highlights the growing applications of machine learning and artificial intelligence at checkpoints. The panel will discuss what AI/ML is, how it is implemented in the checkpoint, use cases and high-level performance increases at airports, and understanding the regulators' views on implementing new algorithms versus a traditional screening model.

What the audience will learn

  • What AI/ML is in the security checkpoint
  • How AI/ML can be used to increase security, efficiency and pax experience
  • The initial results of AI/ML at airports
  • The next steps for implementation
  • What are regulators thinking on AI/ML?
Alan Tan
Senior Vice President, Aerodrome Safety and Aviation Security
Changi Airport Group
Singapore
Jeffrey Barrow
Associate Director Safety and Security
Greater Toronto Airports Authority
Canada
Paul Evans
Security Technology Manager
Heathrow Airport
UK
Sander Olivier
Coordinator AVSEC Policy Development Unit
Ministry of Justice and Security
Netherlands
Scott Dullard
General Manager Operations
Melbourne Airport
Australia
Panel Moderator:
Antoine Rostworowski
Senior Vice President, Programs and Commercial Services
ACI World
CANADA

11:00 - 11:20

Break

11:20

Threats of digitalization in the aviation sector - embedding business continuity

Javier Caldes-Casas
Aviation Security Consultant
Caldes & Foners
Spain
The aviation sector has been increasing its digitalization, and thus, heavily relying on IT. This has been accelerated due to the global pandemic with the aim of providing improved efficiency, safety, security and customer experience. The exponential growth in digitalization makes airports and airlines 'juicy targets' for bad actors. Having a robust understanding of the value of embedding business continuity in each operation is instrumental in helping to build organizational resilience.

What the audience will learn

  • A better understanding of the potential threats and risks of digitalization in airports and airlines and its impacts
  • Methods to raise awareness, 'buy-in' and the practice of business continuity in the aviation industry
  • Embedding strategies to make business continuity an integral part of your operations

11:50 - 12:50

Panel discussion: Insider threat today

What types of insider threats are there today? How are the workforce challenges with regard to new people and rapid staff turnover in aviation affecting insider threats? What mitigation strategies are effective? What is the role of a security culture in tackling insider threats?
Laxman Moyo
Director Aviation Security
Civil Aviation Authority of Zimbabwe
Zimbabwe
Peter Nilsson
Police Commissioner
Airpol
Sweden
Philip Bamber
Vice President of Airport Security
Qatar Airways
Qatar
Scott Dullard
General Manager Operations
Melbourne Airport
Australia
Shawn Goudge
Senior Security Specialist
AVSEC Expert
Canada
Panel Moderator:
Nicholas Ratledge
Senior Manager, Security, Safety, and Operations
ACI World
CANADA

12:50 - 14:00

Lunch

14:00

Convergence of airport aviation security and cybersecurity

Shawn Goudge
Senior Security Specialist
AVSEC Expert
Canada
Airport cyber (IT) security and aviation (physical) security have often been treated separately and often by different airport organizations. New ICAO standards and increased digitalization and connectivity are helping to transform the service available to customers and improving everything from efficiency to reliability for regulated operators. The interconnectivity between information technology and other processes shows that aviation security and cybersecurity should not be in individual silos: they need to be integrated, and cybersecurity vulnerabilities need to be considered in the AVSEC risk assessment process. There is a need to converge cybersecurity and AVSEC.

What the audience will learn

  • Learn the importance of the convergence of physical and cybersecurity
  • Understand the cyber threats to airport aviation security
  • Understand the challenges in integrating cybersecurity in an airport security program
  • Learn about international approaches to aviation cybersecurity

14:30

Cyber resilience for airports from a cybersecurity airport practitioners' training perspective

Nikos Papagiannopoulos
Senior Project Manager
Athens International Airport
Greece
Sebastien Peynet
Project Manager
Airbus CyberSecurity SAS (ACS)
France
Digital airports are heavily dependent on IT/OT and SCADA-based systems. Cyber resilience for those airports is a topic that is appearing with a higher priority in the agendas of C-level airport professionals. Successful cybersecurity strategies require that the triad of people (culture, skills, experience), methods and technology be sufficiently developed and supported. The session will present the latest advanced cybersecurity training methods and strategies specifically for airport cybersecurity practitioners. The use of digital-twins infrastructure on specialized and purpose-built cyber ranges with advanced training simulators emulating advanced and complex threats for airports' mission-critical systems will be analyzed.

What the audience will learn

  • The reason why cybersecurity is a critical factor for digital airports
  • How cybersecurity practitioners in complex and extensive industrial infrastructures such as airports can be efficiently trained
  • What is the role of digital twin infrastructures and purpose-built cyber ranges in airport cybersecurity training
  • How to conduct complex risk analysis and simulate impact propagation of attacks
  • Practice attack detection, clarification and classification in an IT/OT environment similar to the one that is worked in daily

15:00

Cyber policy in an evolving threat landscape

Robert Costello
Chief Information Officer
Cybersecurity and Infrastructure Security Agency (CISA)
USA
Yemi Oshinnaiye
Chief Information Officer
Transportation Security Administration (TSA)
USA
The imminent and constantly evolving potential for cyberattacks against transportation infrastructure requires continued vigilance, information sharing and the development of dynamic policies and capabilities to strengthen our cybersecurity posture. Cybersecurity, in particular, remains a key area of concern for us as the scope of this issue has grown tremendously over TSA’s 20-year history. The presentation will provide insight into how a government agency conducts the shift and engages with industry, and will share best practices and lessons learned from this journey.

What the audience will learn

  • We have focused on mitigating potential cybersecurity threats and updating internal guidance and technology to achieve effective compliance
  • Industry can help us by understanding that the screening process and technology are more than just algorithms or simple hardware
  • Ensuring the industry ceases to use outdated, end-of-life technology in new solutions will prevent the need for recurring, larger industry changes

15:30 - 15:45

Break

15:45

Culture and human factors in aviation security

Dorota Broom
Technical Advisor Aviation Security
CAA International
UK
Kevin Sawyer
Senior Manager – Aviation Security Development
CAA International
UK
In the era of rapid technological growth, we need to remember that our people can be both the strongest and the weakest links in the system. Understanding human limitations and capabilities is essential not only to build a strong and effective security culture but to keep our aviation community safe and secure. To achieve good security outcomes, promoting an effective security culture is critical. The key challenge is ensuring all staff think and act in a security-conscious manner. Embedding aviation security as a core business value and making security everyone’s responsibility is how we can achieve a more mature security environment.

What the audience will learn

  • Importance of understanding human factors within aviation security
  • How a strong and effective security culture can enhance security at the airports
  • How a strong security culture can improve the working environment for staff

16:15

Making airports attractive workplaces again

Catherine Piana
Director General
Aviation Security Services Association international ASSA-i
Belgium
After Covid-19, airport security services are going through the biggest workforce crisis ever and finding it difficult to get their people back, let alone recruit new ones. Meanwhile, the introduction of security technology, including AI, is accelerating. This will affect the profiles, skills and training of security officers. What are some of the ideas and best practices across the EU to widen the workforce footprint, attract the right profiles and make them stay? What is the role of quality, inclusion, diversity and other factors in attracting the new generation? Let's discuss.

What the audience will learn

  • Findings of an EU-funded project on skills intelligence – INTEL
  • Concrete examples and best practice on widening the pool of potential candidates for security jobs
  • How these best practices and ideas may work for most other airport jobs
  • Discover a guide to select quality private security providers with objective measurable criteria
  • Make the link between quality providers and staff recruitment and retention

16:45

Transforming aviation security, staffing and passenger experience

Jason Hausner
Managing Director, Passenger Facilitation and Compliance
Delta Airlines, Inc.
USA
Tom Ripp
CEO
Analogic Corporation
USA
As airports and airlines seek to rebuild post-Covid-19 and address challenges in staffing, a redesign of how passengers experience security offers an opportunity for transformation and operational improvements. Attendees will learn how Delta Airlines has worked with the TSA and its airport and technology partners to redesign checkpoint operations and implement new high-throughput checkpoint screening processes. Delta and Analogic Corporation will share lessons learned about how advanced aviation security screening and networking technology can improve staffing productivity, and how changes in security checkpoint design can have major impacts on staffing levels, passenger throughput and passenger satisfaction.

What the audience will learn

  • How Delta Airlines redesigned its checkpoints to improve passenger throughput and satisfaction
  • Lessons learned from the deployment of new airport security technology, such as computed tomography scanners
  • How improvements to checkpoint design and technology can positively impact staffing levels and productivity

Wrap up

Opening day party in the exhibition hall, after the conference!

Commercial development, retail, concessions, media, experience

Day 1: Tuesday, March 14

Commercial development, retail, concessions, media, experience
09:00 - 17:30

Introduction by Conference Chair

Jeremy Corfield
Partner
CPI
Australia

09:05

Vision 100 and bringing DEN's commercial masterplan to life

Pamela DeChant
Senior Vice President, Concessions
Denver International Airport
USA
This presentation will explore the evolution of the complete refresh of a large commercial program at the current third-busiest airport in the world. DEN went to market with an ambitious airport-wide commercial strategy combined with a genuine investment in the passenger experience. This presentation will show how an airport originally built for 50 million passengers annually is adapting to a fast approaching 100 million passengers.

What the audience will learn

  • Airport strategies and project examples used to adapt to the impacts of continued rapid growth
  • What DEN has done to reimagine the commercial development masterplan
  • Lessons learned from releasing one of the largest commercial developments in the US
  • Why having a well-thought-out plan backed by data helps airports succeed with a roadmap for the future
  • How the commercial masterplan withstood the uncertainty and challenges of the pandemic

09:35

The airport’s evolving retail proposition and opportunities

Fraser Brown
Retail Director
Heathrow Airport Limited
UK
How Heathrow’s retail proposition has evolved through Covid and where the airport sees travel retail’s future direction both physically and digitally.

What the audience will learn

  • Heathrow’s retail and F&B offer today
  • Key issues Heathrow retail is grappling with for 2023
  • The future of travel retail as Heathrow sees it

10:05 - 10:30

Panel discussion: Topic and panelists to be announced

10:30 - 10:50

Break

10:50

DFW’s frictionless shopping experience

Ken Buchanan
Executive Vice President
DFW Airport
USA

11:20

A new future for duty free – a Scandinavian perspective

Guðmundur Daði Rúnarsson
Chief Commercial and Airport Development Officer
Keflavik International Airport
Iceland

11:50

The role of travel retail for a global beverage band

12:20

How travel retail plays a key role for fashion and beauty brands

12:50 - 14:00

Lunch

14:00

Communication strategies that worked during the pandemic

Lay Ling Toh
Associate Director, Corporate and Marketing Communications
Changi Airport Group (Singapore) Pte Ltd
Singapore
As global travel came to a halt, how could an airport continue to engage meaningfully and maintain mindshare among its audience? The presentation will share the challenges faced and strategies deployed to communicate changes in operational processes and introduce new retail initiatives to a diverse audience residing in Singapore as well as all around the world. Even with full travel recovery anticipated, it is important to be mindful that traveler behavior has changed and the business environment continues to be volatile.

What the audience will learn

  • Communication challenges during the pandemic
  • Strategies to engage different audience segments
  • Lessons learned and emerging stronger from crisis
  • Recovery communications in a changing world

14:30

Photogrammetry: the secret sauce for digital and physical convergence

David Morris
Experiential Consultant
NYCAP3D
USA
Are you laser-focused on developing a sound strategy for digital-physical convergence? Join this session to learn how photogrammetry can help you build a powerful foundation for digital-physical convergence and your overall web3 strategy. Experiential consultant David Morris from NYCAP3D will share how this technology can support valuable customer data collection and retention, drive more strategic marketing campaigns, elevate ambassador and influencer strategies and optimize omnichannel experience design.

What the audience will learn

  • Position your brand as a monumental pioneer in the undeniable and foreseeable merge of customer experience and web3 integration
  • Learn to gain and retain invaluable customer data through the 3D scan process, which is vital for strategic marketing campaigns
  • Better utilize paid talent, ambassadors, influencers, etc, to create a compelling omnichannel experience
  • The importance of building digital hardware to enhance the customer experience for a seamless web3 integration

15:00

Increasing retail revenues leveraging footfall analysis and conversion monitoring

Candice Cadreils
Chief Commercial Officer
Nice Aéroports Côte d'Azur
France
Nice Airport has started analyzing in detail the audience of each retail area: footfall, dwell time, destination, airlines, etc. The commercial team has identified opportunities to increase traffic and conversion rates by sharing data with the concessionaires, adapting the opening hours and spoken languages, reviewing the offers and promotions. Our show process, findings and results will be shown.

What the audience will learn

  • How to increase retail and F&B revenues with a better demand-offer adequation
  • Why data sharing with concessionaires is of utmost importance
  • What benefits you get from differentiating pax behaviors flight per flight
  • How the Google Analytics method can be applied to physical retail in airports
  • How operational decisions influence retail pax behavior

15:30 - 15:45

Break

15:45

Extime: a global hospitality and retail brand

Aude Ferrand
Chief Commercial Officer - Non-aero
Groupe ADP
France
Extime is a global franchise brand that encapsulates and amplifies the strategy and know-how deployed at Paris airports. Based on a collection of 'boutique terminals' and integrated operating retail and hospital companies, this new strategy is also driven by the stimulation of contributing routes as well as a strong and unique digital ecosystem. Therefore, Extime is an ecosystem that creates high value.

What the audience will learn

  • Why a hospitality and retail franchise
  • A new business model
  • A unique global retail experience

16:15

Commercial development for the new generation of travelers

Dimitri Xourafas
Commercial Director
Nieuport Aviation
Canada
The presentation will touch on the new generation of travelers and their behaviors. It will focus on creating a sense of place, the shift from traditional retail to experiential retail, and how we design spaces for the future that hit on senses and experiences.

What the audience will learn

  • Sense of place (destination airport)
  • Experiential retail shift
  • Designing enticing spaces for the future

16:45

Non-aviation: key success factors for future terminal commercial concepts

Swapnal Kulkarni-Chouhan
Senior Consultant Commercial
Munich Airport International GmbH
Germany
The presentation will provide insight into the importance of brand immersion and experiential marketing that needs to be adopted by airports. It will focus on curating hybrid commercial concepts by creating a sense of place for the passengers through experiences, services and convenience. It will lay emphasis on how gamification is likely to become a social experience that will help to build an airport community, the significance of sustainability initiatives and their impact on commercial revenue, and the importance of authentic regionality. The audience will be given a glimpse into Munich Airport’s vision to be a next-level commercial hub and the new EWR terminal.

What the audience will learn

  • Insights into how to optimize and maximize non-aviation revenue for higher profitability
  • Munich Airport's best-practice solutions at MUC and EWR
  • Transition from offline to omnichannel shopping experience

Wrap up

Opening day party in the exhibition hall, after the conference!

Customer service, passenger and personnel experience

Day 1: Tuesday, March 14

Customer service, passenger and personnel experience
09:00 - 17:30

Introduction by Conference Chairs

Brian Engle
Director of Customer Experience
USA
Jerry Angrave
Customer and Passenger Experience Director
Empathyce Customer Experience
UK

09:05

Striving for the STARS

Julie Collins
Director, Customer Experience and Brand Strategy
Seattle-Tacoma International Airport
USA
Establishing a new airport customer service department can be a daunting challenge. Seattle-Tacoma International Airport began this journey in 2018 by developing a clear vision and foundational building blocks. Hear about the incremental steps SEA took to achieve a Skytrax four-star rating by utilizing customer feedback, developing a comprehensive S-T-A-R-S framework, and the ongoing efforts to inspire cross-airport staff collaboration. With the motto 'Every Day, Elevate', SEA shares how its obsession with serving customers – and recognizing employees – can be replicated at airports large and small.

What the audience will learn

  • How an airport brand establishes the vision for customer service
  • How the SEA S-T-A-R-S framework (Standards, Training, Assurance, Recognition, Surveys) provided incremental building blocks
  • Leveraging lessons learned from Covid to accelerate customer service program progress
  • Recognition – building an airport-wide team mentality
  • Serving all customers with technology, communication and care

09:35

Airport customer experiences: get ready for the future now

Kathy Haley
Chief Customer Experience Officer
Port Authority of New York & New Jersey
USA
The past two years have seen a dramatic shift in customer needs, expectations and behaviors. With benchmarks for excellence higher than ever before, airports must be prepared to readily anticipate customer needs and provide exceptional experiences. The Port Authority of New York & New Jersey is investing US$30bn to reimagine and revitalize North America's largest airport system. Integrated into this massive undertaking is ensuring that John F. Kennedy International (JFK), LaGuardia (LGA), New York Stewart International (SWF) and Newark Liberty International (EWR) airports are future-ready to respond to rapidly changing customer needs and provide world-class customer experiences.

What the audience will learn

  • New and rapidly emerging trends in customer needs and expectations
  • How the pandemic accelerated the transformation of the airport customer experience and what matters most to customers and employees
  • How to accelerate a customer-centric lens to deliver meaningful and memorable experiences
  • How the Port Authority of New York & New Jersey is adopting a future-ready customer-centric orientation now

10:05

Community-based collaboration on the accessibility of Portland International Airport

Irene Ng
Senior Manager of Site Facility and Design
Port of Portland
USA
PDX access: collaborating with community members of different abilities to provide feedback on the built and to-be-built environment. Sharing lessons learned on incorporating committee recommendations into the design and outcomes of customer service pilot programs.

What the audience will learn

  • Committee structure and outreach methods
  • Wins and losses of accessibility recommendations in the capital projects
  • Results of customer service program pilots – what worked and what didn't

10:35 - 10:55

Break

10:55 - 11:55

Panel discussion: Accessibility that thrives! Fundamental building blocks for sustainable accessibility

The panel will examine the global shift in the way people, live, work and interface with air travel. From accounts based on first-hand experiences of US airports and airlines, which are transforming the passenger experience for the world’s largest minority community. As passengers return to flying, two large hub airports and two of the world’s largest legacy airlines share how they expanded access by transforming spaces, communications and attitudes toward achieving a comprehensive point-to-point journey for all. The panel will open the playbook on accessibility and discuss the latest successes, innovations and opportunities as well as some lessons learned.

What the audience will learn

  • Explore how US airports and airlines work together to provide an equitable journey for all travelers
  • Examine the fundamental building blocks for greater accessibility for all. Successes, challenges and failures
  • Resolving travelers' physical and psychological challenges inside brand-new and 70-year-old facilities
  • Learn how various awareness programs can help open doors
  • Top US airports and airlines open their playbooks toward building a sustainable accessibility culture
Api Appulingam
Deputy Director of Aviation, Capital Development
Philadelphia International Airport
USA
Dennis Iskra
Senior Airport Architect
Charlotte Douglas International Airport
USA
Katherine Goudreau
Managing Director, Corporate Real Estate
American Airlines
USA
Kaveh Dabiran
West Regional Director, Planning and Development, Corporate Real Estate
United Airlines
USA
Panel Moderator:
Michael Spitzer
VP, Senior Airport Terminal Architect
RS&H
USA

11:55 - 13:15

Lunch

13:15

Customer experience in a post-pandemic world

Dimitri Coll
VP Airport Customer Experience
ACI World
Canada
This session will present the results of the ASQ 2022 Global Traveller Survey, revealing the highest intention to travel by passengers since the beginning of the pandemic: 86% of respondents are planning to travel by air in the year to come. The removal or loosening of many barriers and crisis measures clearly contributed to these results. This presentation will highlight new passenger behaviors and expectations, the overall perception of the pandemic, the main barriers to travel, intention to travel and traveler profiles. We will present airport opportunities from sustainability approaches to technology.

What the audience will learn

  • Understanding new passenger behaviors and expectations
  • Impact of traffic recovery on airport processes
  • Role of airports in promoting environmental sustainability
  • Travelers'reactions to new challenges in airports

13:45

CEx post-Covid – restarting Dakar’s cultural program at the airport

Yacine Kebe
Director Safety Environment Quality
LAS - Dakar Blaise Diagne Airport
Senegal
One of the key strategic objectives of Dakar Airport is to be a cultural hub, to promote Senegal as a destination and develop a sense of place throughout the passenger journey and the different stakeholders, Balancing the post-Covid expectations from passengers while offering a unique cultural experience is the challenge we are facing now.

What the audience will learn

  • Post-Covid expectations
  • Developing a sense of place
  • Airports as cultural hubs and drivers for tourism

14:15

Customer-centric culture and personalized airport journey

Roaya Ahmed
Senior Officer - Customer Experience
Bahrain Airport Company
Bahrain
Bahrain Airport Company inaugurated a new passenger terminal building in 2021, considering an elevated passenger and staff experience. Transitioning from a friendly, efficient yet old terminal facility, the new PTB is four times bigger and carries the blend of efficiency from the legacy terminal, embedded with brand-new equipment, facilities and cutting-edge technology. This presentation will showcase the steps taken to create a sustainable customer experience culture at BIA among all stakeholders and the efforts made to soon be a benchmark in the region for efficiency and friendliness.

What the audience will learn

  • How to create a customer-focused culture at an airport
  • Understanding passenger categories and personalizing the journey
  • Steps and initiatives to enhance the passenger experience
  • Importance of stakeholder involvement

14:45 - 15:15

Panel discussion: Keeping a finger on the customer’s pulse

The last several years have shifted the needs, wants, points of delight and frustration of airport customers and airport personnel in dramatic ways. Some of those shifts had been coming for some time and others happened almost overnight. This session highlights important issues such as what the recent changes in passenger behavior mean for airport customer experience management; what motivates today’s airport personnel to show up and delight the customer; and what are the new ‘wow’ factors for today’s airport personas. Finally, are the tried-and-true basic services still applicable or have these changed too?

What the audience will learn

  • Definition of who the airport customers are and how they have changed in recent times
  • How have recent times shifted past passenger personas?
  • How does an airport best prepare its employees, whose needs have also changed, to deliver service excellence?
  • What do the recent changes in customer behavior mean for airport customer experience management?
  • What are the current airport customer experience basics/fundamentals? What are the new airport ‘wow’ factors for customers?
Karen Ellis
Chief Customer Experience Officer
San Antonio International Airport
USA
Joanne Paternoster
CEO
Butterfly Consulting
USA
Panel Moderator:
Sevda Fevzi
Associate, Customer Experience and Business Development
Modalis Infrastructure Partners Inc. - Richmond, BC
CANADA

15:15 - 15:30

Break

15:30

Equality, diversity and inclusion at Heathrow

Adam Sunderland
Head of Equality, Diversity and Inclusion
Heathrow Airport
UK
Anita Chagar
Diversity Network Lead
Heathrow Airport
UK
The presentation will share Heathrow Airport's current strategy and approach to creating an inclusive culture for our colleagues. We will share some of the key activities and successes we have been delivering to improve ED&I. We will share how these fit with our wider people agenda and the impact they have on our people. We will share how our diversity networks support the wider ED&I agenda and the success they have had.

What the audience will learn

  • Core elements of our ED&I strategy
  • How we have developed and are delivering our strategy
  • The success of our diversity networks

16:00

Implementation of dynamic workforce planning for passenger services @FRA

Hannah Aldinger
Project Manager Digitalization
Fraport
Germany
Lana Jansen
Founder
WePlan Software GmbH
Germany
A project initiated by Fraport's Digital Factory concept. The goal was to find a solution to supply a digital, dynamic, next-gen workforce management solution for Fraport's passenger services unit. The solution needed to consider flight schedules and their continuous changes, process times and airline SLAs to determine the workforce needs dynamically and then consider union rules and foremost the workforce's wishes to design ideal shift plans while optimizing workforce utilization.

What the audience will learn

  • How dynamic workforce planning works at airports
  • How to consider the workforce's needs and wishes and offer attractive workforce involvement in shift planning
  • How to improve customer service through better planning
  • How to increase workforce productivity
  • How to speed up solution testing, procurement and implementation

16:30 - 17:30

Panel discussion: The future airport workforce – competing for talent in a global marketplace

The panelists will focus on future workplace issues including recruiting and retaining talent; cross-border competition for skilled workers; creating agile airport structures that can pivot to address new challenges; an increasing focus on work/life balance; meeting the challenges of the triple bottom line; equity issues in the workplace; hiring and assimilating employees hired from outside the aviation sector. Case studies will be provided by senior airport executives from India, the USA and the Caribbean.

What the audience will learn

  • How airports can compete in a highly competitive and borderless labor market
  • Implications of the shift to remote or hybrid work – scenarios
  • Creating an airport culture that focuses on work/life balance for employees
  • How the triple bottom line is increasingly seen as a valid benchmark to measure the airport's social responsibility
  • Understand the generational and demographic shifts that are reshaping the airport workforce
Hayden Newton
General Manager
Airports Authority of Trinidad and Tobago
Trinidad & Tobago
Jason Inniss
Director, Airport Operations
Bermuda Skyport Corporation Ltd.
Bermuda
Nandita Bhatt
Airport Director, Udaipur Airport - GM Architect
Airports Authority of India
India
Peter Gargiulo
President
4QD Strategy Consulting LLC
USA
Panel Moderator:
Paul Behnke
Senior Associate-Industry Knowledge
Aviation Strategies International
USA

Opening day party in the exhibition hall, after the conference!

Environment and sustainability

Day 1: Tuesday, March 14

Environment and sustainability
09:00 - 17:30

Introduction by Conference Chairs

Emanuel Fleuti
Head of Sustainability and Environment
Flughafen Zürich AG
Switzerland
Dr Mary Kerins
Former Head of Health, Safety, Sustainability and Environment at DAA
Mary Kerins
Ireland

09:05

Challenges for airports from climate change: ACA program as a solution

Olivier Jankovec
Director General - Europe
ACI Europe
Belgium
Dr Catherine Wilson
Associate - Sustainability and Climate Change
WSP
UK
The presentation will examine how the airport sector is responding to the global climate-change challenge through policies and practical tools. In particular, it will highlight how the Airport Carbon Accreditation (ACA) program can provide a feasible solution to speed and scale up sector-wide action to drive airports’ carbon journeys in alignment with the UN Paris Agreement and on the road to net zero. The presentation will then showcase the current trends in accreditation and compare different experiences through case studies from airports at various stages of their carbon journeys, including reference to recent and inspiring carbon-reduction initiatives.

What the audience will learn

  • An insight into the main aviation-related policies, such as the Toulouse Declaration
  • The benefits of accreditation as a solution to the global challenges of climate change
  • An insight into the most recent trends in airport carbon accreditation, based on the latest data
  • Insights into innovative carbon-reduction projects from airports at various stages of their carbon journeys
  • The planned future developments of the ACA program (Level 5, digitalization)

09:35

Airport sustainability vision and management

Lakshminarayanan Sankaran
Senior Vice President, Engineering and Maintenance
Bangalore International Airport Ltd.
India
With the increased climate change scenario and the focus of the world on net zero carbon, how can airports support and achieve net zero carbon by 2050? While net zero is the focus, other aspects of the environment related to water, biodiversity and community initiatives should not be ignored. Can airports be a benchmark in the country for sustainable development? This presentation focuses on general concepts of sustainability at BIAL, a specific study of various power and water initiatives at BIAL to make it power-neutral, water-positive and with effective waste management.

What the audience will learn

  • Climate change impacts airports
  • Need for sustainability vision, mission and goals for airports
  • Focus areas for the short and long terms
  • Detailed activities handled by BIAL toward achieving its sustainability vision/mission
  • What impact these initiatives made on the company, country and aviation

10:05

Airports: enablers of decarbonizing aviation

Denise Pronk
Head of Sustainability
Royal Schiphol Group
Netherlands
Decarbonization of aviation is crucial to meet the planetary boundaries. What role can airport operators play? Can they help airlines reduce their environmental footprint, and if so, how?

What the audience will learn

  • Role of the airport operator in the decarbonization of aviation
  • Role of the airport operator in sustainable aviation fuels
  • Role of the airport operator in hydrogen and electric propulsion
  • Role of the airport in the decarbonization of ground equipment
  • Schiphol Group's sustainability strategy

10:35 - 10:55

Break

10:55

Brisbane Airport – journey to net zero by 2025

Krishan Tangri
Executive General Manager, Infrastructure and Planning
Brisbane Airport Corporation
Australia
As a long-term business, Brisbane Airport believes in sustainable growth. For many years, we have been on a journey of continuous improvement in all facets of sustainability. Our many achievements, such as Australia’s first Green Star communities rating, the first Australian airport to commit to a Reconciliation Action Plan, etc provided a strong foundation for future success. Our refreshed Sustainability Strategy – Creating Tomorrow, Today outlines how BAC is accelerating key targets, including becoming a net zero airport (Scope 1 & 2)by 2025 through a broad range of initiatives, as well as a roadmap of our ambition for the decades ahead.

What the audience will learn

  • Key elements of environmental strategy at an airport
  • Key elements of net zero target for an airport
  • Challenges of meeting net zero target
  • Practical steps to meet net zero target
  • Other initiatives for achieving decarbonization at the airport

11:25

The climate doesn’t wait: emissions reduction strategy amid economic volatility

Krisztian von Treuenfels-Gergely
Project Manager
Munich Airport International GmbH
Germany
Corporations in general and airports specifically find themselves in a conundrum: global warming continues to speed up and greenhouse gas emissions reduction is more urgent than ever. At the same time, industry players find themselves confronted with stagflation, the nightmare of economics and high energy costs. So how do they stem investments in climate protection and ensure their financial stability, both at the same time and in the short- and long-term? Munich Airport is implementing its long-term GHG reduction strategy and complementing it with short-term cost reductions. Is this enough to achieve both objectives?

What the audience will learn

  • The areas to focus on when looking to become net zero – without the marketing 'stuff' around it
  • What are the 'annoying' long-term measures that need to be implemented to reduce future CEOs' annoyance (intergenerational moral hazard)?
  • What short-term measures are possible and meaningful to reduce gas and cash 'emissions'

11:55

Australian SAF and the airport ecosystem – sharing our sustainable pathway

Floyd de Kruijff
Australian Market Leader - Aviation
GHD
Australia
SAF is the (near) future, but how to harness, create, deliver and use it? Australia is growing green quickly due to its abundance of sun and wind. It recognizes that because its remote location requires air travel for international connections, it is uniquely positioned to utilize its naturally gained energy to drive SAF uptake. Supported by airline and airport partnerships, Australia is transforming the future of international flights toward a sustainable future. Gain insights into the airport SAF ecosystem components and the airline drivers that champion this transformational change.

What the audience will learn

  • How airports can support the SAF revolution
  • How airlines flying from Australia are pushing the SAF mindset
  • How other industries can contribute to the SAF ecosystem on or around an airport
  • How partnerships and collaboration across industries can create sustainable energy use on airport and in aircraft
  • How your airport can contribute to the SAF ecosystem and be the battery for your adjacent city

12:25 - 13:45

Lunch

13:45 - 14:45

Panel discussion: The time for action is now

Aviation is in urgent need of decarbonization. GHG emissions from the sector currently account for 3% of total GHG emitted, but this number will steeply increase if no action is taken. The most efficient tool to achieve GHG emission reductions today and in the future is the continuous use of sustainable aviation fuel. It is available today on a commercial scale and can be used by airlines globally. We need all stakeholders to increase the uplift of SAF to reach short- and long-term decarbonization goals.

What the audience will learn

  • Sustainable aviation fuel is available today
  • It supports the aviation industry to retain its license to operate and to grow
  • All stakeholders need to work together to enable the decarbonization of the aviation industry
Emanuel Fleuti
Head of Sustainability and Environment
Flughafen Zürich AG
Switzerland
Dr Inmaculada Gómez Jiménez
Sustainability Officer, SENASA/DGAC
SENASA
Spain
Olivier Jankovec
Director General - Europe
ACI Europe
Belgium
Panel Moderator:
Dr Mary Kerins
Former Head of Health, Safety, Sustainability and Environment at DAA
Mary Kerins
IRELAND

14:45

Sustainable aviation fuels - aspirations, forecast, obstacles

Sustainable aviation fuels have gained a lot of attention recently. However, media coverage of SAF is often imprecise and incomplete. There is a need for aviation industry professionals to be briefed on this topic and be given a stage to discuss current progress. The presentation will provide an overview of SAF's potential role in lowering the climate impact of aviation, the involved technologies, their opportunities and progress in policy. However, there is a long way to go until SAF can fulfill its potential. The presentation will highlight the challenges and the impact that can be expected for operations in the coming years.

What the audience will learn

  • SAF is the most promising measure to lower the climate impact of aviation
  • The topic of SAF has gained a remarkable dynamic in the last three years
  • Recent advances include development, policy frameworks and production
  • The main challenge of SAF is to combine low-cost, sustainable pathways with low resource restrictions
  • SAF enables significantly more sustainable aviation with low impact on operations

15:15 - 15:30

Break

15:30

Pathway to zero emissions at Oakland International Airport

Kristi McKenney
Chief Operating Officer
Port of Oakland
USA
The rapidly evolving landscape around achieving zero emissions at airports and finding the power sources to do so presents significant challenges and opportunities for airport operators and their partners. Oakland International Airport will share its experiences and efforts to implement zero-emission equipment and facilities and supply renewable power to do so, including electrical system evaluations, microgrids, on-site generation, innovative charging solutions and critical partnerships.

What the audience will learn

  • Innovative zero emission opportunities at airports
  • Strategies to overcome challenges in planning for zero emissions
  • Emerging technologies in zero emissions and how to pilot innovation
  • Energy generation and storage

16:00

Sustainability, where we are and where we want to be

Noor Abdulrahman
Senior Project Manager
Bahrain Airport Company
Bahrain
The newly constructed Terminal Building at Bahrain International Airport being a LEED-certified building, Bahrain Airport Company has created a taskforce that aims to enhance the existing airport infrastructure's movement toward becoming a more sustainable airport. This presentation will talk about the current efforts being undertaken by Bahrain Airport Company to enhance and improve the existing infrastructure of Bahrain International Airport toward energy and water efficiency and reduction of carbon emissions.

What the audience will learn

  • Creating the sustainability and energy and water committees and their objectives and goals
  • Planning of initiatives and feasibility and optioneering to ensure the projects implemented meet the objectives and goals
  • Projects plans at BIA: renewable energy, carbon reduction and efficiency

16:30

Sustainability action plan and decarbonization strategy

Tomaso Barilli
Head of Sustainability
Aeroporto Di Bologna
Italy
After the Covid-19 crisis and consequent restart, in common with the entire aviation sector, Bologna Airport has confirmed its commitment to pursuing sustainability objectives covering all ESG topics and dealing with its sustainability and net zero carbon 2030 action plan. The presentation concretely describes the initiatives of the sustainability plan, specifically on the planet and people topics, also explaining how governance issues are correlated in terms of opex, capex and financial disclosure in order to increase financial value through careful stakeholder engagement action.

What the audience will learn

  • Sustainability strategy
  • Sustainability action plan - structure
  • Description of initiatives for pillars - planet, people, prosperity
  • Net zero carbon 2030 - decarbonization strategy
  • Decarbonization action plan - 10 actions

17:00

Digitalizing sustainability – what is better measured is better managed

Eva Janka
Strategy Lead Sustainability
Fraport AG Frankfurt Airport Services Worldwide
Germany
We all know it: the recording of sustainability key figures and projects is done via Excel and email queries. Even new legal requirements are met via personal communication. There is one person who knows everything, and if he or she is not available, everyone is lost. And no one knows exactly what influence measures really have on the key figures. At Fraport, we are determined to change that. With our new software, we are now able to gather all key figures and projects regarding sustainability and learn from the calculations which ones are worthwhile and which are not.

What the audience will learn

  • Improvement of information recording with regard to sustainability
  • Difficulties in choosing the right software
  • How impact measurement enables new insights

Opening day party in the exhibition hall, after the conference!

Future airports

Day 1: Tuesday, March 14

Future airports
09:00 - 17:30

Introduction by Conference Chairs

Rick Belliotti
Deputy Chief Officer - Information Technology
Austin-Bergstrom International Airport
USA
Joël Couillandeau
CEO
Merchant Aviation, Groupe ADP
USA

09:05

The future airport is cozy, automated, fast and sustainable

Riivo Tuvike
CEO
Tallinn Airport
Estonia
Due to its size, location and swift management, Tallinn Airport has recovered from the crisis fast, taken huge steps toward CO2 neutrality and kept the highest standards when it comes to airport service quality. Sharing the journey, experiences and expectations for the future airport from the point of view of passengers, owners, partners and society, Tallinn Airport's CEO reveals the lessons learned and future hopes and dreams.

What the audience will learn

  • Rapidly changing passenger experience calls for automation and at the same time meeting expectations
  • Passengers' happiness can be granted through effective and happy employees
  • Owners' expectations are met through a diversified revenue portfolio and new lines of business
  • CO2 neutrality will be the license to operate in 2030. What are the biggest milestones so far at TLL?

09:35 - 10:35

Panel discussion: Innovation fast forward

How innovators are thinking forward. How not everything innovative is technology-based. How the metaverse and digital twins can be used for experimenting with creative ideas. How bringing startups into your innovation strategy can catapult you further, quicker. How innovation programs are progressing. What the future might hold.
Alban Negret
Head of Innovation and Corporate Venture
Groupe ADP
France
Brian Cobb
Chief Innovation Officer
Cincinnati / Northern Kentucky International Airport
USA
Carolijn Schoofs
Head of Innovation
Royal Schiphol Group
Netherlands
Satyaki Raghunath
Chief Strategy and Development Officer
Bangalore International Airport Limited
India
Panel Moderator:
Rick Belliotti
Deputy Chief Officer - Information Technology
Austin-Bergstrom International Airport
USA

10:35 - 10:55

Break

10:55

Presentation and speaker to be announced

11:25 - 12:40

Panel discussion: Back to the future and beyond – a view from the top

The global pandemic brought a dead halt to our day-to-day lives. Leaders of every organization worldwide had to rethink how to start, serve and sustain their day-to-day operations while keeping an eye on the future. We have invited a group of dynamic airport CEOs to give us an insight into their challenges and efforts to be ready for the new reality that includes diverse groups of end users, partners and employees. The audience will have an opportunity to hear about their innovative and strategic ideas with a holistic vision of the future.
Deborah Flint
President
Greater Toronto Airports Authority
Canada
Jacqueline Yaft
Chief Executive Officer
Austin Bergstrom International Airport
USA
Phillip A. Washington
Chief Executive Officer
Denver International Airport
USA
Serkan Kaptan
CEO
TAV Airports
Turkey
Panel Moderator:
Kiran Merchant
Vice Chairman
Merchant Aviation
USA

12:40 - 13:45

Lunch

13:45 - 15:00

Panel discussion: Collaboration – agree to disagree and move forward – we're in this together

In running an efficient and financially viable business enterprise like an airport, two partners are critical in achieving this balance: the airport operator and the airline(s). Both have different business objectives and challenges in short-term objectives of keeping day-to-day operations running efficiently while preparing for the long-term growth and changing dynamics of the business. One-hundred percent agreement is not just difficult – it is impossible. In this unique panel of partners from both sides of the table, we will discuss how they have overcome these challenges and agreed on solutions that serve their common customers in the best-possible ways.
Bill Poole
Senior Vice President - Planning and Design
Denver International Airport
USA
Steve Sisneros
Vice President of Airport Affairs
Southwest Airlines
USA
Thierry de Séverac
Chief Officer of Engineering and Capital Projects
Groupe ADP
France
More panelists to be announced
Panel Moderator:
Kiran Merchant
Vice Chairman
Merchant Aviation
USA

Speaker changeover

15:05 - 15:40

Panel discussion: Future of travel – remote screening

TSA is seeking to increase efficiency and effectively perform off-premises image screening for both checkpoint and checked baggage. This enables transportation security officers (TSOs) from one airport to inspect images generated by transportation security equipment (TSE) during scanning of property at a different airport. We are looking to perform this function by building up the necessary infrastructure, connectivity and security capabilities.

What the audience will learn

  • We are looking to enable secure data transmission across devices within the screening ecosystem
  • We have partnered with DHS S&T to gain support from experts in machine learning and artificial intelligence for accessible property screening
  • ACE Innovation Checkpoint, Innovation Test Bed and Security Technology Operations Remote Monitoring demonstrations support the demonstration of future-state technologies
  • We are implementing open-architecture principles in security screening, focusing on open data formats, interfaces and cybersecure approaches
Brian Lewis
Engineering Director / Innovation Management and Systems Engineering Support
Noblis Inc. / Department of Homeland Security Science and Technology Directorate
USA
Dr James Connelly
Chief Technology Officer
Integrated Defense & Security Solutions (IDSS)
USA
Panel Moderator:
Erick Rekstad
Executive Director of Analysis and Engineering, Requirements and Capabilities Analysis
Transportation Security Administration (TSA)
USA

15:40 - 15:55

Break

15:55 - 16:45

Panel discussion: UAM/AAM for people and packages in the next decade – policy and procedural challenges

Urban/advanced air mobility is a near-term reality but it has taken over a decade to get to where we are today. Our invited panelists have worked tirelessly to address the procedural challenges from equipment certifications to developing innovative infrastructure while partnering with regulatory agencies in developing policies to address community, environmental and safety concerns. Audiences will get a glimpse of how far we have come and what lies ahead of us to see these flying objects in the air near you.
Archana Gautam Narwani
Vice President Corporate Strategy
Abu Dhabi Airports Company
United Arab Emirates
Danielle Rinsler
Senior Manager, Aviation Policy
Amazon
USA
John Dermody
Director Airports Safety and Standards
FAA
USA
Ralph Tamburro
Senior Project Manager - Airspace Modernization
Port Authority of NY/NJ
USA
Panel Moderator:
Joël Couillandeau
CEO
Merchant Aviation, Groupe ADP
USA

16:45 - 17:30

Panel discussion: Evolution of flight and space travel affecting the aviation industry

With recent emerging technologies in flight, the passenger terminal at an airport is expanding beyond air travel and morphing into the spaceport. The terminal building form and program is unfolding into a multimodal center to serve general aviation, hypersonic planes and spacecraft. This evolved fleet mix is recharacterizing the terminal as an inclusive destination for all types of travelers including space explorers, point-to-point and aviation. We will focus on how merging knowledge of two worlds – aerospace and aviation – will push the boundaries of technology and the traveler's experience, and launch aviation into the next stage of air travel.

What the audience will learn

  • Define the passenger terminal at a spaceport
  • Discussion of the fleet mix for general aviation, hypersonic planes and spacecraft and the differences for each passenger journey
  • Describe how these different journeys will affect the building program and form
  • Discuss how merging the two worlds of aviation and aerospace could push aviation into the next phase
Arturo Machuca
Director of Ellington Airport and Houston Spaceport
Houston Airport System
USA
Cherie Matthew
Senior Architect Project Manager
Jacobs
USA
Panel Moderator:
Francis Walker
London Studio Director
Corgan
UK

Opening day party in the exhibition hall, after the conference!

Management and operations, airside

Day 1: Tuesday, March 14

Management and operations, airside
09:00 - 17:30

Introduction by Conference Chairs

Velissarios Eleftheriou
Vertiport Operations Manager
Volocopter
Germany

09:05

Integrating airport operations

Neil Harvey
Head of Stable Operations and HSE
Gatwick Airport Ltd
UK
Delivering operational excellence at Gatwick Airport as we bounce back from Covid. How do we implement new technology and thinking into a post-pandemic structure?

What the audience will learn

  • How to piece together the jigsaw puzzle
  • How to get leaders to confidently predict the future
  • Enhancing decision making on the day

09:30

Airside operations environmental performance monitoring and management

Teddy Couriol
Aviation Environmental Specialist
EUROCONTROL
France
Jean-Marc Flon
Director Air Operations Safety and Development
Groupe ADP
France
The aim of the presentation is to present the results achieved from an experiment that took place recently at Paris Orly APOC. The aim of the exercise within the scope of the SESAR Total Airport Management project was to set up an environmental dashboard to allow operational decision makers to monitor the environmental performance of operations and to consider the environmental impact in the collaborative operational decision-making process.

What the audience will learn

  • Environmental monitoring tools experimented
  • Feedback from operational decision makers
  • Integration of environmental impact in the airside operations decision-making process

09:55

HIA World Cup preparations and lessons learned

Ioannis Metsovitis
Senior Vice President Operations
Hamad International Airport
Qatar
The highlight of 2022 was the FIFA World Cup event, its final planning and preparation activities. Qatar was under the spotlights during the entire year and especially during the last few months of the year. MATAR with the two airports it manages, was considered by many, the single point of failure, as they were the main gateway to the country and therefore the event.

What the audience will learn

  • FWC Qatar 2022 journey
  • FWC Qatar 2022 and numbers
  • Lesson learned from FIFA Qatar 2022

10:20

Combined speaker Q&A

10:35 - 10:55

Break

10:55

Bringing new terminal infrastructure into operation

Sascha König
Vice President
Fraport AG
Germany
Esther Nitsche
Project Director
Fraport AG
Germany
As part of the expansion program at Frankfurt Airport, Fraport has recently completed Pier G. The pier is part of the all-new Terminal 3 and is intended to be used mainly by low-cost and leisure carriers. After construction completion, the new infrastructure will remain in standstill operation until the additional terminal capacity is required. Terminal 3 is under construction and is planned to be inaugurated in 2026. The presentation will introduce the operational concept and highlight airside operational aspects. Furthermore, passenger journey elements will be explained. It will also focus on the operational readiness and airport transfer (ORAT) program.

What the audience will learn

  • What are the challenges of infrastructure projects from an operational perspective?
  • What are the new aspects in airside operations regarding Pier G and Terminal 3?
  • Which innovations and digitalization projects will be part of Pier G and Terminal 3?
  • What are the challenges of delivering ORAT?
  • How to plan and implement standstill operation of a new terminal infrastructure?

11:20

Enhancing operations with our network

Loic Briand
Managing Director TSA/O&M/ORAT/Project Expertise Division
Groupe ADP
France
Nicolas Deviller
Asset Director
Groupe ADP
France
The presentation will share how Groupe ADP is managing the enhancement of airport operations across its 20+ airport network around the world on key topics including the deployment of an operational excellence model, airport monitoring center, technical assistance services and innovation.

What the audience will learn

  • Airport network management
  • Sharing best practices
  • Deployment of operational strategy on various types of airports

11:45

Automated prediction of TOBTs in the turnaround process

María Rojo Moral
Planning Operations Responsible at Palma de Mallorca Airport
Aena
Spain
Juan Francisco Garcia Lopez
Innovation Manager
Indra
Spain
Under the auspices of SESAR, an AOP has integrated a video analytics solution with the aim of monitoring the turnaround tasks. This automatic detection of turnaround events can help identify potential disruptions in the apron activities that may lead to departure delays. Based on the turnaround tasks configuration and the event timestamps detected via a video monitoring tool, the system is able to predict a potential TOBT due to the turnaround process. This leads to an enhancement in situational awareness, improving the decision-making process.

What the audience will learn

  • How video analytics can help the monitoring of aircraft turnaround
  • Automatic prediction of TOBTs
  • Identification of potential improvements in ground handling activities
  • Reduction of unnecessary costs and maximizing the operational efficiency of resources

12:10

Combined speaker Q&A

12:25 - 12:45

Lunch

12:45

Total airport management – from theory to reality

Nathalie Kühn
APOC Manager
Brussels Airport Company
Belgium
Korijn Defever
General Manager
Airport Intelligence
Belgium
Total airport management (TAM) is about introducing a holistic way of managing airport operations, but how do you bring this concept to life? TAM aims to transversally link landside and airside processes and ensure a seamless passenger journey. Through an innovative approach, Brussels Airport was able to develop a digital solution that allows its APOC to better understand the complex interactions between pax, bag and aircraft processes. Based on these insights, APOC can make proactive decisions targeting the optimization of the system rather than individual passengers or flights. This presentation will demonstrate how TAM works in real life through tangible examples.

What the audience will learn

  • How to ensure integration of complex concepts such as TAM in an operational environment and guarantee adoption by end users
  • How to use advanced technologies to better manage airport operations
  • Get concrete and real-life examples and demonstrations of TAM

13:10

Airports' common situational awareness

Jani Ceder
Head of APOC
Finavia
Finland
How can a situational awareness solution be used to manage incidents or crises, reduce disruption and sharpen airport operations? Transparency: a single view of what is going on at the airport, be it customer experience, ops processes or notable events. Preparedness and incident management: smoothing out problems in advance; fact-based preparedness for adverse conditions and systematic handling of incidents. Communication: operative and tactical information sharing and updating. Community: involving the whole airport community to get and share information and have common goals. Mobility: airport on the go, access to relevant situational information.

What the audience will learn

  • Situational awareness: how to improve and have common SA
  • Scattered data: how to bring the data together and open the data for the whole airport community
  • Complexity of the airport operations preparedness: incident and crisis management in a complex environment
  • Communication speed: how to reach all airport staff quickly?
  • Performance and quality

13:35

A proactive approach toward building a world-class airport operations center

Megan Thoben
Director of Operations and Business Development
Louisville Regional Airport Authority
USA
Having full visibility of what could affect our airport performance allows us to take proactive approaches to problem resolution. Being able to make sense of data coming from various sources and connecting it to our core partner systems allows us to create insights that would further enhance our operational efficiency and passenger experience. Louisville Airport has partnered with Genetec to prove that data from physical security systems, when combined with data from the AODB, is able to provide key insights that weren’t available before. Join us to uncover how we improved aircraft turnaround and gate management through this partnership.

What the audience will learn

  • Understand ways to create a proactive approach to incident management
  • New ways to use data from the AODB
  • How to leverage relationships with technology partners to create a unified operations center

14:00

AOCC – pandemic lessons learned and future strategy

Ronan O'Shea
VP Airport Management Centre (AMC)
Abu Dhabi Airports
United Arab Emirates
A first-person perspective on how AOCCs handled the challenges of the pandemic and revised roadmaps for the future. An overview of how AD Airport's multi-airport system relies on an agile AMC to jointly develop innovative ways to enhance service delivery, operational performance and resilience. As traffic continues to recover rapidly, we share key aspects of our vision for the new Airport Management Centre (AMC) to be based at the new Midfield Terminal.

What the audience will learn

  • The importance of the AOCC to address the changing opportunities and challenges – growth, disruption, crisis and recovery
  • The impact on people, processes, technology, infrastructure and environment inside the AOCC and across the airport
  • The key success enablers for effective collaboration and operations excellence in an AOCC environment
  • AD Airport's Airport Management Centre roadmap
  • The benefits for Abu Dhabi’s passengers and service partners

14:25

Combined speaker Q&A

14:40 - 14:55

Break

14:55

How Schiphol uses AI to strengthen collaboration and improve turnaround predictability

Jeffrey Schäfer
Process Owner Aircraft Turnaround
Schiphol Group
Netherlands
Schiphol is facing a challenging time where collaboration and predictability will form the cornerstones for on-time process performance. The aircraft turnaround process used to be a black box but is now opened by implementing A-CDM and unpacked further by using a self-developed deep-learning solution called Deep Turnaround. It leverages computer vision technology to translate camera images from over 30 subprocesses, such as refueling, pushback and catering, into data that is used to identify and predict causes of delays. Deep Turnaround enables Schiphol, in collaboration with handling agents, airlines and ATC, to improve the predictability and on-time performance of the turnaround process.

What the audience will learn

  • Learn from Schiphol’s experience: the success of every AI or data project relies on collaboration
  • The role of an airport in enabling sector-wide improvements in the turnaround process
  • Learn how turnaround insights can drive change and improvements at your airport

15:20

Intelligent apron

Michael Youngs
Vice President Information Technology
Dallas Fort Worth International Airport
USA
Ilya Burkin
Global Sales Director Digital Solutions
ADB Safegate
UK
Airlines and airports have collaboratively and continuously improved operations on the apron by advancing technology, pavements and procedures. These improvements focus on safety, capacity and efficiency. The next big gains will be achieved during apron operations as aircraft approach and depart from the gate. In order to achieve this vision, a scalable plan for providing elasticity is required. The volatility of the many individual activities that support safe aircraft docking and management at the gate/stand can only be addressed with highly visible and well-developed tools that are sufficiently flexible and elastic.

What the audience will learn

  • Importance of apron operations in overall airport performance and passenger satisfaction
  • Role of technologies in digitalizing apron operations
  • Fast and efficient aircraft turnaround management using AI and predictive technologies
  • Bringing predictability and proactivity in apron operations
  • Real-time cost and revenue monitoring on the apron

15:45

Collaboration to reduce turnaround times

Susana Desa
Vice President Operations
JFK International Air Terminal
USA
Christiaan Hen
Chief Customer Officer
Assaia
Switzerland
A case study highlighting how collaboration between a major New York air terminal, the airlines and ground handlers, using the benefits of real-time apron data and artificial intelligence to reduce turnaround times, resulted in increased capacity, lower costs and a significant reduction in ground delays.

What the audience will learn

  • Airport, airline and ground handler collaboration has led to reduced turnaround times
  • Airlines that are heavy users of the ApronAI solution have experienced a significant reduction in ground delays at JFKIT
  • A reduction in airline kerosene cost, emissions and noise pollution achieved by improved stand management

16:15

Combined speaker Q&A

Opening day party in the exhibition hall, after the conference!

Technovation

Day 1: Tuesday, March 14

Technovation
09:00 - 17:30

Introduction by Conference Chairs

Maurice Jenkins
CIO
Miami International Airport
USA
Samuel Ingalls
Principal Consultant
Barich
USA

09:05

Digital transformation – realized use cases

Gyorgy Farkas
Head of IT Project and Innovation Management
Budapest Airport
Hungary
A digital roadmap introduction of future developments, and a brief overview of implemented projects such as BI Dashboard developments to support daily operation; indoor navigation for passengers with sight impairments; AI-supported passenger number prediction; airport services in the city center; automated sales data collection for multiple purposes; drone detection for safer operation.

What the audience will learn

  • Digital roadmap creation
  • Challenges of digital transformation
  • Do not invent what already exists

09:35

IT masterplanning – setting the right priorities in times of continuous innovation

Michalis Senis
Digital Transformation Director / Expert ICT and Business Continuity
Munich Airport International GmbH
Germany
Digital evolution is driving operational excellence. The presentation gives insights into how to derive the optimal ICT masterplan for airports while considering the trends of digitalization and operational needs from assessment to implementation. Real case study lessons learned are presented, focusing on all business objectives and challenges including lifecycle costs, migration/integration ecosystems, adaptation of business processes and people to technology, necessary IT governance, etc.

What the audience will learn

  • How ICT is an enabler of measuring customer experience
  • Key business drivers to approve digitalization investments
  • How to align investor priorities with operational necessities
  • Key lessons learned from an implemented airport digitalization initiative
  • Which items influence customer experience in an airport masterplan

10:05

DIVA – Changi Airport’s digital factory

Sin Hun Jeffrey Loke
Senior Vice President, Pricing and Commercial Strategy and DIVA Digital Factory
Changi Airport Group (S) Pte Ltd
Singapore
Hear how Changi Airport is transforming itself digitally, and enabling its staff to co-create digital applications and experiments to solve customer pain points in an agile manner.

What the audience will learn

  • The importance of building and equipping airport organizations with digital skill sets
  • Learn how Changi Airport transformed itself digitally
  • Find out how digital capabilities enable quick response to operational issues and help enhance passenger experience

10:35 - 10:55

Break

10:55

Your innovation portfolio: ambitions, allocations and actions

Brian Cobb
Chief Innovation Officer
Cincinnati / Northern Kentucky International Airport
USA
Much like an investment portfolio, organizations engaging and investing in innovation programs need to balance the excitement of what new technologies can bring with the risks and rewards to their people, culture, brand and balance sheet.

What the audience will learn

  • Defining your vision and aligning to your organization's strategy for the innovation program
  • Determining your innovation verticals (investments)
  • Executing on your innovation strategy: the why, when, where and for how long
  • Measuring success: the hold, buy, or sell scenarios
  • Evaluating your short and long-term gains: the success and failure experience beyond financial returns

11:25

After the MVP: best practices for the implementation of innovation

Jennifer Berz
Senior Project Manager Corporate Strategy and Digitalization
Fraport AG Frankfurt Airport Services Worldwide
Germany
The presentation focuses on what happens after a successful MVP (minimum viable product) or POC (proof of concept). It outlines challenges in the transfer phase from the MVP phase to sustainable implementation of the innovation, and highlights best practices. In particular, it elaborates on the successful transfer of an innovation from the project organization of an in-house transformation organization to the operational business units and thus successful integration into corporate practice. The Fraport Digital Factory is used as an example to clarify the process.

What the audience will learn

  • A short introduction to Fraport Digital Factory
  • Challenges in the in-house implementation of innovation
  • Best practices and enabling factors in the implementation of innovation
  • Best practices for transformation processes driving a mindset change within the organization and providing a favorable environment for sustainable innovation

11:55

Aena Ventures – discover our airport revolution

Pablo Egea
Head of Aena Ventures
Aena
Spain
Pablo Lopez Loeches
Head of Technological Surveillance
Aena
Spain
In our aim to promote open innovation and collaborate with the world of startups at Aena (the world's leading airport operator by number of passengers), in 2021 we launched the first edition of Aena Ventures, our startup accelerator. In collaboration with different areas of the company, five challenges were designed for startups to propose innovative solutions. After the acceleration period, many of the startups have been able to deploy their solutions at our airports. Now we are immersed in the second edition that will take place in 2023.

What the audience will learn

  • Aena Ventures: Aena's startup acceleration process
  • Presentation of the five startups of the 2022 edition and their solutions
  • Collaboration between startups and large corporates
  • Open innovation strategy in airports

12:25 - 13:45

Lunch

13:45

HKIA airfield 4.0

Chapman Fong
General Manager, Airfield
Airport Authority Hong Kong
Hong Kong
To prepare Hong Kong International Airport moving forward as a next-generation digital airport, the digital transformation roadmap encompasses a wide range of activities and a comprehensive business strategy to enable the airport to reach the goal that has been mapped. Multi-faceted operations including airport operations, capacity management and stakeholder management can now leverage a diverse spectrum of mature technologies and innovations to enable increased operational integration between the airport and our business partners. It is about breaking silos, taking predictability to new levels and unleashing latent capacity, which are core to our operations.

What the audience will learn

  • Revolutionize digital visualization of airport operations with Augmented images, data fusion and beyond – big data broker for operations
  • Enabling real-time digital visibility and record capture to facilitate operate-to-plan
  • Enable data-driven management – from management by experience to management by data
  • Preparedness for future contingency and scalability for expansion

14:15 - 14:45

Panel discussion: The impact of passenger flow management on operations and customers

As air travel increases, airports are struggling to understand passenger volumes and behaviors. Today we will discuss the concept of airport passenger flow management (PMM). PFM can help your airport understand passenger volume, flow and behaviors throughout your airport. By understanding these metrics airports can optimize the passenger experience. Designing and implementing PFM can be a complex challenge, especially when combined with existing technology solutions. The panelists will walk you through how to approach, design and implement PFM that can deliver results today and scale for your future needs.

What the audience will learn

  • What is a passenger flow system?
  • What type of problems can it solve?
  • Data unification: what are the common subsystems used and which stakeholders would benefit from the data?
  • What challenges can be expected when deploying passenger flow systems?
  • Taking the first step
Faith Varwig
Managing Principle
Faith Group, LLC
USA
Stephen Tukavkin
Vice President, IT & Digital
JFK International Air Terminal
USA
Panel Moderator:
Danny Peleg
VP Business Development
Skyfii
USA

14:45

Combining the eyes and voice of your terminal

Christof T. Kontogiannis
Head of Passenger Experience
Flughafen Köln/Bonn GmbH
Germany
If you've ever been stuck in a long line at the airport, you know how frustrating it can be. But what if there were a way to reduce those lines and make your travel experience more pleasant? We think we have the answer. By breaking the silos between the sensor and automatic announcement systems, we believe that we can help alleviate this problem by providing targeted live updates to passengers. Small adjustments with a big impact – this is just one of many opportunities with this solution to make your airport futureproof.

What the audience will learn

  • More efficient resource allocation
  • Data-driven targeted passenger information
  • Improving passenger experience
  • Improving the impact of announcements
  • Intelligent combination of sensor and PA systems

15:15 - 15:30

Break

15:30

Aena's biometric strategy: from trials to deployment

Pablo Lopez Loeches
Head of Technological Surveillance
Aena
Spain
After carrying out three successful biometric trials at three different Aena airports (MAH, MAD and BCN), the first phase of biometric deployment in Aena airports has been given the green light. Having the advantages of being an airport network and owning the biometric database, plus active collaboration with airlines, our idea is to provide a full biometric experience from home to the boarding gate, allowing passengers to enrol in our biometric program just one time (the first time they fly) and saving this enrollment in our database for future trips.

What the audience will learn

  • Use of biometrics to improve passenger experience, efficiency and security in airports
  • Architecture model in which the airport is the owner of the biometric database
  • Innovation strategy: how to upscale from pilot tests to deployment phases
  • Touchpoints at the airport where biometrics can be implemented

16:00

Pan-India Digi Yatra passenger processing using self-sovereign identity (SSI)

Suresh Khadakbhavi
Assistant Vice President Innovation Lab
Bangalore International Airport Ltd
India
The story of how airports, airlines and regulatory authorities across India came together and formalized a national policy and built the Digi Yatra Central Ecosystem for a seamless, hassle-free, health-risk-free passenger process for air travelers across airports in India. Our early experiences and plans to make this a success story.

What the audience will learn

  • Consensus- building across aviation stakeholders
  • Building scalable solutions
  • Our experience and lessons learned from the past few months
  • Frugal innovation
  • An ecosystem built for global interoperability

16:30

Montreal/Schiphol Airports pilot innovative technologies to digitalize the passenger journey

Jeroen De Graaf
Director Programme Borders and Security
Ministry of Justice and Security
Netherlands
Jacques van Zijp
Managing Director Netherlands
Idemia
Netherlands
The world’s first end-to-end seamless traveler journey is about to be piloted between Amsterdam Airport Schiphol and Montreal–Trudeau International Airport (when flying with KLM). Travelers need to create a digital travel credential from their electronic passports and share it with KLM so that flight eligibility can be performed. Once verified, travelers can breeze through the various airport touchpoints and border control using their face biometrics and fast electronic passport authentication: ‘tap and go’. The goal of this ambitious multi-stakeholder project is to digitalize and facilitate the traveler journey in accordance with the European Commission’s vision.

What the audience will learn

  • Pilot between Schiphol and Montreal airports to securely streamline the traveler journey
  • Creation of the digital travel credential type 1 for token-less border crossing and/or plane boarding
  • Travelers use their face biometrics to cross the border and/or board the plane
  • More secure traveler journeys with modernized processes for a user-friendly experience

17:00

Simplifying airport processes and becoming an airport of the future

Scott Woodward
Chief Operating Officer
Perth Airport
Australia
Sarah Samuel
Senior Vice President, Airport and Airline Operations, APAC
Amadeus
Singapore
In this session, Perth Airport and Amadeus discuss how self-service and biometric technology has transformed Perth Airport's terminals. We will also discuss what Perth Airport is doing now to prepare for capacity increases, whilst also satisfying the expectations of the post-pandemic passenger. To drive customer service to the next level, greater collaboration is needed between airports and airlines. This session will outline how airlines are moving toward modern retailing and expect airport touchpoints to support a seamless integration, as well as outline the importance of seamless delivery, value-based customer centricity and solutions and services for mobility and agility in operations.

What the audience will learn

  • What Perth Airport has implemented to improve the passenger process, and how it has affected day-to-day operations
  • Perth Airport's plans to prepare for future challenges
  • Why airlines and airports need to collaborate in order to elevate customer service
  • The importance of moving away from reactive problem solving towards a self-managed journey and automated disruption management
  • Value-based customer centricity with intelligent, relevant shared data

Opening day party in the exhibition hall, after the conference!

Advanced air mobility (AAM), vertiport development and infrastructure

Day 2: Wednesday, March 15

Advanced air mobility (AAM), vertiport development and infrastructure
09:00 - 17:30

Introduction by Conference Chairs

Paolo Bianchi
Head of Infrastructure Strategy and Planning
Bologna Airport
Italy
Velissarios Eleftheriou
Vertiport Operations Manager
Volocopter
Germany

09:05

UK Regional Air Mobility Index – AAM connecting the regions

Darrell Swanson
Partner
EAMaven
UK
The UK Regional Air Mobility Index is an assessment of the Regional and Business Airports (RABA) group of airports that have less than 3mppa. The UK RAM Index identified 390 potentially viable routes between 32 of these airports. In contrast, only 211 routes operated domestically in 2019 and only 32 overlapped with the UK RAM Index. Thus the analysis has identified 358 new and unique routes for traditional and advanced air mobility aircraft.

What the audience will learn

  • The opportunity at regional and smaller airports arising from new AAM aircraft
  • The potential time savings achieved through flying from subregional airports
  • The economic spin-off from subregional routes

09:30

Development of new regional air mobility in Norway

Mats Gjertsen
Head of Uncrewed Traffic Management and Counter-UAS
Avinor
Norway
Terje Orskaug
Manager AAM infrastructure and ground services
Avinor AS
Norway
Based on Avinor's core network of 44 airports and ANSP services, we aim to push forward the development of new regional and offshore air mobility services in Norway. With Norway's challenging topography and the state of current transportation options, coupled with a political ambition to enable people to live, work and do business all over the country, we believe Norway is a very attractive early adopter market for AAM. The domestic oil and gas industry has already demonstrated heavy cargo transportation to offshore oil rigs by uncrewed aerial vehicles. What are the next steps for new regional air mobility?

What the audience will learn

  • The value of AAM for regional and offshore transportation
  • Conceptual approaches to the development of vertiport capacity, and key hurdles to overcome
  • Importance of close collaboration between airport and ANSP
  • Key ATM/UTM services to enable AAM
  • Norway's attractiveness as an early adopter market for AAM

09:55

The advancement of AAM and airport innovation at CVG

Brian Cobb
Chief Innovation Officer
Cincinnati / Northern Kentucky International Airport
USA
Geoffrey Ax
Principal / Aviation Practice Leader
Populous
USA
CVG is widely known and well respected in the industry for its approach to innovation. Much of that success is a result of committing to and delivering on technology advancements rather than being mired in ideation and conceptual speak. CVG is looking to set the mark on a one-of-a-kind opportunity to revolutionize airport connectivity for cargo and passengers in the near term while redefining and elevating the role of an airport. The CVG region is ideal for development, talent and partnerships with industry to set the model of the AAM airfield of the future.

What the audience will learn

  • How can airports learn from the past to prepare themselves for the next technological developments?
  • What will the AAM airport model become?
  • How will AAM and current airport mobility connect as a future hub?
  • What are the needed infrastructure requirements to operate and grow a scalable AAM operation?
  • Development of airspace traffic flows into a traditional airport environment

10:20

Combined speaker Q&A

10:35 - 10:55

Break

10:55

Milan Airports hubs for different forms of innovative mobility

Alessandro Fidato
Chief Operating Officer
SEA Milan Airports
Italy
Milan Airports’ goal is to contribute to the development of UAM in Italy, creating a network of vertiports starting from Milan and the Lombardy region. Milan Airports aims to develop by 2025 (in time for the Winter Olympic Games Milan-Cortina 2026) four vertiports with the highest demand, two located in Malpensa and Linate airport venues and two in Milan urban areas. We want to enrich our current services portfolio to increase business diversification and improve the accessibility level of Linate and Malpensa airports with a new sustainable air-transportation mode in line with our sustainability strategy goal of net zero by 2030.

What the audience will learn

  • Innovation – new passenger travel experience
  • Infrastructure – new vertiports
  • Business diversification – accessibility level of Linate and Malpensa airports' improvement

11:25

Advanced air mobility in the Paris region and beyond

Joyce Abou Moussa
Head of Innovation Business Development
Groupe ADP
France
Groupe ADP has been leading the advanced air mobility roadmap for the Paris region since 2018, and has been actively readying its airports to host the future vertiports as of 2024 for the service pre-commercial launch. The presentation will share insights on the Parisian roadmap, its challenges and experimentation program, and highlight the role Groupe ADP plays in the space, leveraging its expertise in innovation and airport planning and operations to accelerate other initiatives and markets worldwide.

What the audience will learn

  • AAM Paris region roadmap, challenges and experimentation program
  • The active role of airports as key mobility stakeholders in the advanced air mobility ecosystem
  • Worldwide AAM initiatives

11:55 - 12:35

Panel discussion: AAM – vision and strategic plans for Europe

Urban air mobility will change the way we travel in our cities, reducing travel times, traffic congestion and the climate impact. Airports are playing a fundamental role in the development of UAM, acting as the key stakeholders. This panel focuses on the passenger journey: from the airport terminal to the UAM facilities, to the final destination. UAM and regional air mobility will enhance connectivity between cities and regions. ENAC, the Italian CCA, has developed a strategic plan (Piano Nazionale Aeroporti) to make this happen, with the aim to scale it at the European level.

What the audience will learn

  • AAM in Rome: challenges, innovations and developments
  • A new passenger journey from the airport to the city
  • UAM and RAM: the Italian national plans for the aviation sector
  • The AAM developments in the Italian National Airport Plan (Piano Nazionale Aeroporti)
  • The social, economic and environmental sustainability and scalability of AAM
Dr Calogero Giammusso
Head of Operations
UrbanV
Italy
Costantino Pandolfi
Infrastructure Planning Director
ENAC - Italian Civil Aviation Authority
Italy
Dr Lutz Weisser
Managing Director
Munich Airport International GmbH
Germany
Paolo Cambula
General Manager
ADR Ingegneria SpA
Italy
Panel Moderator:
Ruud Ummels
Managing Director
To70 Aviation
NETHERLANDS

12:35 - 14:00

Lunch

14:00

Lessons learned while planning for advanced air mobility

Paul Wheeler
Director, Aerial Innovation
WSP
USA
As technology improves, there is an opportunity to innovate transportation solutions to improve access to goods and services without adding pavement and lane miles. The State of Utah has conducted a study to understand the infrastructure assets, regulatory modifications and needs for statewide implementation of advanced air mobility (AAM). The presentation will discuss past and current research being conducted and how the findings can assist others in incorporating AAM into their transportation systems. Furthermore, it will examine the associated infrastructure assets and regulatory changes for the safe and efficient implementation of alternative transportation options for a sustainable future.

What the audience will learn

  • Understand what regulatory changes may be needed on a local level to support advanced air mobility
  • Understand key elements for analyzing current and future infrastructure to support AAM
  • Describe the challenges with integrating new transportation options into existing cities
  • Understand ways to incorporate underutilized infrastructure in space-limited environments
  • Understand options for integrating new transportation solutions into multimodal solutions

14:25

Vertiports digital approach: commonalities and divergences with the airport digital ecosystem

Brad Miller
Managing Director, UK and EMEA
Ferrovial Vertiports
USA
Benjamin Moreno
CEO
Airport Gurus
Spain
Vertiports are the key challenge for ground infrastructure in advanced air mobility. Besides the resemblance to other kinds of airfields, vertiports are a unique infrastructure mainly because of their urban nature, intermodality requirements, flight range, seamless and faster operational procedures, and a lower ratio of passengers versus operations. These special characteristics demand top-notch, cutting-edge digital solutions for all stakeholders. Cost savings while keeping the highest standards in travel experience become the essence to make the business sustainable, along with the ability to manage the flight network, allowing the flexibility of accommodating new upcoming regulations and industry demands.

What the audience will learn

  • Similarities and differences between airports and vertiports, and their impact on the digital needs of each infrastructure.
  • Identification of main stakeholders at vertiports, their basic digital needs and how to cover them.
  • Challenges that vertiports technology design must take into account, from a technical, regulatory, operational and innovation point of view.
  • The role the technology on the implementation of a green sustainable ecosystem model at vertiports.
  • Level of flexibility required by the technology at vertiports on an uncertain regulatory and operational framework

14:50

Adapting airport airside simulation to vertiports

Jörn Jaeger
Head of Airspace and Vertiports
Volocopter GmbH
Germany
Conventional airport design and operational approaches do not work for urban air mobility and its infrastructure. Therefore, UAM market participants should be familiar with the specifics of VTOL aircraft design and operations and look into vertiport simulation. The presentation will show the capabilities and expertise that are required for vertiport planning and optimization, especially for the airside. It will also identify typical resource limitations and bottlenecks at vertiports and provide an insight into Volocopter’s simulation model and applications.

What the audience will learn

  • Why smart vertiport planning is important today
  • Key assumptions for vertiport airside simulation
  • Some vertiport use cases, including assumptions and results
  • Benefits of adopting A-CDM milestones
  • Understanding vertiports as part of a network

15:15

Combined speaker Q&A

15:30 - 15:45

Break

15:45

Introduction: vertiport specialists

Robin Riedel
Partner
McKinsey and Company
USA

15:55

Vertiports: instrumental to the ultimate success of advanced air mobility

Kevin Cox
CEO
Ferrovial Vertiports
USA
The success of the nascent industry of advanced air mobility/urban air mobility/regional air mobility is highly dependent on the siting, funding, development and operation of vertiports that are strategically located to maximize passengers (first and last mile), seamlessly integrated into the fabric of the community, and supported by federal regulators, local officials and the communities and passengers they are there to serve.

What the audience will learn

  • How critical it is to appropriately site the vertiport and the various factors involved
  • How the design must ensure smooth and efficient flow of passengers to maximize speed and efficiency
  • How collaboration is key to the success of this entire industry

16:15

Launching AAM beyond Europe – an international context

Duncan Walker
CEO
Skyports
UK
There is an increasing focus on the first mover markets for advanced air mobility. As well as European cities, there is substantial momentum in Asia and North America. This presentation looks at the potential winners in the race to be first and, in particular, the challenges and opportunities in each market for deploying vertiports.

What the audience will learn

  • Where the first mover markets for AAM really are
  • What makes a realistic first mover
  • The opportunities for airports and vertiports in these markets
  • The challenges
  • Predictions for the first market for AAM

16:35

Developing infrastructure for advanced air mobility

Carlo Tursi
CEO
UrbanV
Italy
UrbanV is developing vertiport networks in Rome, Venice, Bologna and in Nice/Cote d'Azur. In Rome, a test vertiport was inaugurated in October 2022 and is already operating. In Rome, we plan to start operating the first vertiport network by the end of 2024. In the session, we will share our vision for how to bring advanced air mobility to our cities, our experience in integrating vertiport operations within airport settings, the need for cooperation across the industry and the challenges faced by this industry today.

What the audience will learn

  • Timeline for the first vertiports to become operational
  • Challenges of this industry today
  • Cooperation across industry players

16:55

Combined panel and speaker Q&A

SKYTRAX World Airport Awards ceremony and celebration in the exhibition hall after the conference!

Airport design, planning and development (continued)

Day 2: Wednesday, March 15

Airport design, planning and development
09:00 - 17:30

Introduction by Conference Chair

Tim Walder
Senior Director and Aviation Sector Leader
Arcadis
UK

09:05

AYT – a charter-holiday airport undergoing major fast-track expansion

Isabel von Fournier
Project Director
Fraport AG
Germany
Fraport has operated terminals and parking for more than 20 years at Antalya Airport, which is a major destination during the European summer leisure season. In 2021 the joint venture won the concession again for another 25 years, which was the start of a major expansion project. In 36 months, a total of 160,000 square meters of terminal expansion area, GAT and VIP terminals, parking and other infrastructure, and 1.2 million square meters of airside areas have to be designed and constructed, while ensuring operations in parallel.

What the audience will learn

  • Insight into the complexity of phasing and construction in a live environment
  • Challenges and achievements to overcome different perspectives on operational concepts
  • Challenges of operating a charter airport with a high seasonal peak
  • Challenges of implementing Fraport’s sustainability KPI set

09:35 - 10:35

Panel discussion: Passenger migration – what it means for smaller airports

How are smaller airports handling the explosive growth post-pandemic? Passenger migration has caused, in some cases, explosive growth at smaller and mid-size airports as passengers abandon large cities in hopes of greater quality of life. This panel will discuss the issues smaller airports face in quickly adjusting to rapid air service growth, parking demands that outstrip capacity and facilities not designed to accommodate rapid passenger growth. Can airports quickly provide amenities expected in today's travel environment without breaking the bank? Do airline agreements need to change? What about concessions? How do we prepare to be resilient for what is to come?

What the audience will learn

  • How to weather the supply chain crisis during capital development
  • How airlines and airports can come together to create winning strategies for development and growth
  • How formally tried and true project delivery methods may need to be adjusted
  • What role should airlines expect to play in major airport capital projects? What do airports think about that?
Amanda Twitchell
Senior Project Manager / Architect
Reno-Tahoe Airport Authority
USA
Katherine Goudreau
Managing Director, Corporate Real Estate
American Airlines
USA
Mark VanLoh
CEO
Jacksonville Aviation Authority
USA
Nick James
Senior Regional Manager - Airport Affairs
Southwest Airlines
USA
Panel Moderator:
Roddy Boggus
Vice President, Buildings Strategy - Aviation
RS&H, Inc.
USA

10:35 - 10:55

Break

10:55

Geneva Airport – from Aile Est to net zero

André Schneider
CEO
Genève Aéroport
Switzerland
Douglas Paul
Associate Partner
RSHP
UK
Sustainable development and a spirit of innovation are at the core of the strategy of Geneva Airport. The presentation will illustrate how these objectives have shaped the holistic sustainable development strategy of the airport and manifest through recent, ongoing and future projects. True to its values – quality, reliability, ecology, diversity, well-being, creativity, proximity, transparency – Geneva Airport is setting new standards through its hardware and software: redeveloped infrastructure, renewed buildings, ambitious policies. This will be evidenced notably by details on the Aile Est, CAP2030, GeniLac, the airport’s airlines financial support policy and the electrification strategy for vehicles on the tarmac.

What the audience will learn

  • Turning constraints into opportunities: sustainable innovative development should not be less with less, it is more with less
  • Terminal renewal: with CAP2030, the airport redevelops its main terminal while improving quality of service and intermodal connectivity
  • Operational energy efficiency: the Aile Est heralds a new generation of airport buildings designed to be energy positive
  • Green energy sources: GeniLac will reduce heating and cooling needs through a hydrothermal loop courtesy of Lake Geneva
  • Ambitious policies: the airport provides financial support to airlines operating with last-generation planes

11:25

Love your airport – designing with an authentic identity, place and community

Darron Freegard
Terminal Planning and Strategy Manager
Perth Airport Pty Ltd
Australia
James Berry
Director - Global Aviation
Woods Bagot
Australia
For airports to rebuild their reputation they need to be loved by their local community, travelers and employees alike. This talk will look at the rare examples around the world where airports are loved by their local community and why. With specific new and future project examples in North America, London and the ME, the talk will explain in detail how 'design' and diligent stakeholder engagement can be used to provide an authentic sense of identity, place and community.

What the audience will learn

  • What makes people love their airport
  • How design can be used to create an authentic sense of place
  • How inclusive design thinking can build local community support
  • How stakeholder engagement can give a voice to important minority groups – with specific reference to the Australian indigenous communities
  • How airports can become more than steel and glass processors and become much-loved civic assets

11:55 - 13:15

Lunch

13:15

Sustainable capacity enhanced during operations: FCO airport experiences

Dr Elisabetta Fossi
Head of Terminal and Commercial Planning and Development
Aeroporti di Roma SpA
Italy
Paolo Cambula
General Manager
ADR Ingegneria SpA
Italy
The FCO airport has delivered excellence in terms of quality in the last five years, although massive important works are still in progress. ADR has collected four ACI best airport awards in the last five years, thanks to a strong commitment across the whole airport community and all activities. A strategic approach, sharing with CAA and stakeholders, controls and detailed reporting, and an ORAT program are fundamental to obtaining the best results. Passenger experience and capacity offer growth with profitability and inclusion.

What the audience will learn

  • The value of stakeholder engagement in the airport community
  • Sharing of each phase of development
  • Safety and operational excellence
  • Group inclusion and added value

13:45

The transformation of Peru - Jorge Chávez International Airport

Turgay Kircar
Chief Operating Officer
Lima Airport Partners
Peru
Alexander Larisch
Director External Consulting
Fraport AG - Frankfurt Airport Services Worldwide
Germany
Despite the Coronavirus pandemic and its effects on global travel, Lima Airport Partners has started the construction of a 40 million passenger terminal, including adjacent infrastructure such as new aprons, new landside areas, a new runway and a new ATC tower. The presentation will give an insight into the project and the corresponding transformation required in the change from the old airport infrastructure to the new airport infrastructure. New processes, technology and operational concepts are being developed and aligned with stakeholders before their implementation to support the terminal opening scheduled for the end of 2024.

What the audience will learn

  • Design insights for an efficiently planned 40 million passenger terminal
  • New technology implemented
  • Transformation concept to include all airport stakeholders
  • Timeline and activities to ensure on-time terminal opening
  • First remote apron tower concept implemented in South America

14:15 - 15:15

Panel discussion: Planning perspectives - North American airline and airport industry trends

We have heard the term 'new normal' a lot lately in aviation, but what does that really mean? This panel brings together some of the airports and airlines in North America that are actively evolving post-pandemic, whether through construction projects, new technologies, or new initiatives. The discussion will dive into what the panelists are seeing from each unique perspective, and how each stakeholder is thinking about capacity needs, technology and facility development. Lessons learned will also be shared by the panelists.

What the audience will learn

  • How airports in the midst of large projects are evolving to the changing landscape
  • How technology and the passenger experience play into and are impacted by planning
  • How air service goals and the air carrier makeup fit into the larger planning picture
  • Emerging trends, initiatives and processes
  • Lessons learned from adapting to the 'new normal'
Brady Fredrickson
Director of Planning and Capital Programming
Salt Lake City Department of Airports
USA
Joshua Jones
Senior Manager - Corporate Real Estate - Airport Planning
United Airlines
USA
Julien Carron
Associate Director, Air Carrier Service Development
Greater Toronto Airports Authority
Canada
Marcus Lam
Vice President
InterVISTAS Consulting Inc.
USA
Panel Moderator:
Josh Cohn
Senior Director, Airport Planning
InterVISTAS Consulting
USA

15:15 - 15:30

Break

15:30

Embedding sustainability at the heart of the Keflavik Airport expansion

Guðmundur Daði Rúnarsson
Chief Commercial and Airport Development Officer
Keflavik International Airport
Iceland
Carl Dainter
Head of Aviation
Mace
UK
The expansion of Iceland's Keflavik Airport will see the capacity double over the next decade. With sustainability at the core of these plans, Isavia has set an ambitious target to reduce Keflavik’s operational carbon footprint by 99% by 2030, building on Iceland's established sustainability-led history. Isavia has developed a program that embeds sustainability firmly within its capital delivery model. This presentation will highlight how this program will realize the sustainable benefits and what the industry can learn from best practices when applied at the commencement of major programs.

What the audience will learn

  • Why sustainability is important for capital delivery
  • Where airport operators should focus their net zero efforts
  • How to practically embed sustainability within delivery
  • Offering a live example from Isavia

16:00

Rehabilitating Canada’s second busiest runway at Toronto Pearson International Airport

Paul Dormer
Associate Director, Capital Restoration
Greater Toronto Airports Authority
Canada
This presentation will explore the innovations, challenges and strategies used throughout the planning, design and construction of an eight-month rehabilitation project of the second-busiest runway in Canada. First built in the 1960s, the 3km runway needed to be reconstructed due to the wearing down of its concrete substructure, a direct result of weather conditions, continued use and time. This project will extend the lifespan of the runway by 30 years and is critical to ensure the continued safe operation of Toronto Pearson and flight operations, and consequently the safety of passengers, employees and the communities it serves.

What the audience will learn

  • An overview of the process and considerations throughout all phases of a runway rehabilitation project, from design to commissioning
  • Mitigation strategies used to accommodate and minimize impacts to airport operations
  • The benefits of a robust engagement campaign with internal and external partners as well as the community
  • Design and construction elements used to reduce environmental impacts
  • Responses to key challenges and lessons learned

16:30

ORAT – operational readiness and airport transfer at Berlin Airport

Roland Böhm
Head of Infrastructure and Systems
Flughafen Berlin Brandenburg GmbH
Germany
Christoph Aumüller
COO and ORAT Expert
On-block
Austria
The strategic implementation of ORAT was a major success factor for the opening of Berlin Brandenburg Airport in October 2020. An extensive ORAT program was designed to integrate the development and execution of the operational documentation, testing and commissioning, training, trials and the actual transfer. In total, 47 trial days were carried out. Even after two years of operation at BER airport, most of the implemented ORAT structures and management approaches are still part of the day-to-day business and improving the operational and organizational performance significantly.

What the audience will learn

  • Success factors of the ORAT program at BER Airport
  • Opening an airport during a pandemic
  • ORAT as part of the airport organization transformation process
  • Impact of ORAT on post-opening operations at BER

17:00

Why airports need a new approach to sense of place

Kym Meys
Executive General Manager Planning and Infrastructure
Adelaide Airport Ltd
Australia
Developing a sense of place is best not seen as an architect’s masterplan. It is the combination of the physical, sensory, behavioral and emotional environment that will provide meaning to a location. More than just creating the environment, this requires active planning to design for not only attraction but also the involvement of people and creating a sense of belonging. It is an experience that will continue to build over time. Find out how embedding a sense of place was delivered through a major Australian airport's recent terminal expansion project.

What the audience will learn

  • Why it is critical that considering sense of place is the first step to airport planning
  • How to develop a framework that defines a unique sense of place proposition to enhance competitiveness and customer experience
  • How an airport changed its approach to design, activation and more to create a truly unique sense of place

SKYTRAX World Airport Awards ceremony and celebration in the exhibition hall after the conference!

Airport design, planning and development – Middle East and Asia

Day 2: Wednesday, March 15

Airport design, planning and development – Middle East and Asia
09:00 - 17:30

Introduction by Conference Chair

Kashif Khalid
Regional Director - Middle East & Africa
IATA
United Arab Emirates

09:05

A terminal in a garden: Terminal 2 at Bengaluru Airport (BLR)

Satyaki Raghunath
Chief Strategy and Development Officer
Bangalore International Airport Limited
India
Derek Moore
Principal
SOM
USA
Bengaluru was known historically as The Garden City of India, for its tree-lined boulevards and expansive public parks. More recently, the city has earned a reputation as a global center of high-tech services. This dual identity – nature and technology – served as the client's inspiration for the design of the new Terminal 2. The design team, led by SOM, worked through multiple iterations of all elements to realize this vision with an unusual plan, natural materials and lavish landscaping and planting. Meanwhile, the BIAL operations team introduced multiple innovations to make the terminal the most digitally advanced in India.

What the audience will learn

  • Genesis of the plan: the masterplan and early alternatives studied
  • Development of the design: landscape, structure, materials, sustainable design features
  • Collaborations: client's vision, consultants' creativity, contractors' ingenuity
  • Innovations in digital processing and facilitation of passengers at BLR
  • Operational influences on the design and fit-out

09:35

Noida International Airport – from the drawing board to reality

Nicolas Schenk
Chief Development Officer
Noida International Airport (a Zurich Airport company)
India
Jan Michael Wicki
Head Program Development & ORAT
Noida International Airport (a Zurich Airport company)
India
A report from the construction site regarding the development of the new greenfield airport in the Delhi Metropolitan Region. The presentation shows how robust the program and operational requirements are proving to be in implementation. The examination of operational requirements (ConOps) in the strategic planning phase is a success factor. Program requirements related to sustainability and efficiency. Reflection of how important it is to define a vision regarding sustainability and efficiency for all project partners. Further, the challenges of construction and how they are overcome will be presented, followed by an outlook on the further course of the project.

What the audience will learn

  • Challenges in the structural implementation of a greenfield airport project in a challenging environment
  • Which assumptions from the strategic project phase have proved to be robust and are correspondingly relevant in the implementation
  • Importance of a concept of operations in the strategic project phase and how it’s used as orientation for all project participants
  • Focus on sustainability goals and how the net zero vision has established itself as an important cornerstone for all stakeholders
  • A conclusion is drawn about the current findings regarding the greenfield airport project development and the related challenges

10:05

Airport upgrades and expansion

Nandita Bhatt
Airport Director, Udaipur Airport - GM Architect
Airports Authority of India
India

10:35 - 10:55

Break

10:55

Upholding Hong Kong as the international aviation hub

Vivian Cheung
Chief Operating Officer
Airport Authority Hong Kong
Hong Kong
The status of Hong Kong International Airport (HKIA) as a global aviation hub was never in doubt despite the pandemic. Given the city’s perfect location at the heart of Asia and its extensive air network, HKIA has demonstrated its resilience in the air travel business and exceptional commitment to realizing its long-term development vision amid unprecedented challenges. As its passenger traffic has increased notably due to the relaxation of travel restrictions, HKIA is all set to welcome visitors from countries all over the world.

What the audience will learn

  • How HKIA has got itself prepared for the robust recovery in air traffic
  • HKIA’s main strategic ambitions in the short and long term to strengthen its leading hub position
  • HKIA’s latest plan to elevate the airport as a world-class destination

11:25 - 12:25

Panel Discussion: What lies ahead?

The panel will discuss the challenges and performance of airports in the regions: how recovery has been and is being led, ways to spur traffic activity, along with airport capacity rationalization, key trends affecting airport passenger terminal processing, strategy for future growth and economic security, future expansion plans and ambitions, creating a culture to drive innovation and sustainability goals.

What the audience will learn

  • Airport development in the Middle East and Asia
  • Deep-dive opportunities for the industry
  • Airport operations and collaboration
  • Passenger experience and confidence
  • Airport capacity rationalization
Luis Felipe de Oliveira
Director Deneral - ACI World
Airports Council International
Canada
Serkan Kaptan
CEO
TAV Airports
Turkey
More panelists to be announced
Panel Moderator:
Kashif Khalid
Regional Director - Middle East & Africa
IATA
UNITED ARAB EMIRATES

12:25 - 13:45

Lunch

13:45

Introduction of a smart airport city at Haneda International Airport

Yuto Tokumitsu
Assistant Manager
Haneda Future Development Co., Ltd.
Japan
The presentation will provide an introduction to and summary of a smart city project next to Haneda International Airport. The project is being implemented by a consortium of private companies that includes the operator of Haneda Airport. It aims to catalyze the growth of the technology industry in Japan and highlight Japanese technology and culture to the world by taking advantage of its location. The development consists of facilities, including R&D offices, hotels, conference halls, music halls and Japanese cuisine. Numerous smart city initiatives are being implemented involving fields such as autonomous driving, robots and healthcare.

What the audience will learn

  • Information on an exemplar smart city project in Japan supported by the Ministry of Land, Infrastructure, Transport and Tourism of Japan
  • Example of a smart city developed by a collaboration of private companies with support from the public sector in Japan
  • Trends of smart city initiatives within Japan, which is a country facing a decreasing and aging population

14:15

The making of Taoyuan Airport, an Asian hub

Hong-Bin Sun
Vice President
Taoyuan International Airport Corporation (TIAC)
Taiwan
Andrew Tyley
Partner
RSHP
UK
Taoyuan Terminal 3 has brought together TIAC's collective aviation experience to provide a new terminal designed for an emerging new Asian traveling market. The result is a unique, dynamic and fluid architecture that allows for easy adaption and future transformation of airport functions without compromising the passenger experience.

What the audience will learn

  • Creating an environment with enhanced qualities in passenger experience
  • Increasing passenger numbers by easy access to transfers
  • Seamless connection between aircraft and onward travel options
  • Connecting Taoyuan into Taiwan’s developing regional airports
  • Development of the airport design and construction site over the Covid-19 period

14:45

Chongqing Terminal 3B – a new mega-satellite in central China

Cristiano Ceccato
Director
Zaha Hadid Architects
UK
Chongqing in Sichuan, China sits in a geographically central location that makes it an ideal site for hub operations. In 2019, Chongqing Jiangbei International Airport launched a competition for a new satellite terminal that would expand the capacity of the recently completed Terminal 3A. At 350,000m² and 35 MAP capacity, Terminal 3B is one of the largest satellite terminals ever conceived. The competition was won by Zaha Hadid Architects and local partners CSWADI. The interior design was subsequently awarded to Nordic and local partner UDG. This presentation will describe the key features of this high-capacity domestic satellite hub.

What the audience will learn

  • Passenger terminal planning
  • Domestic hub operations
  • Design and construction in China

15:15 - 15:30

Break

15:30

Presentation and speaker to be announced

16:00

Constructing airports: what are the new challenges?

Zakaria Masmoudi
Aviation Affairs Consultant and Head of Projects
Sharjah International Airport
United Arab Emirates
Marios Sentris
Aviation Lead, Program Director
Parsons
United Arab Emirates
What are the challenges faced when deciding to invest in an airport program, from the regulatory and environmental constraints to the funders’ expectations of such investments? What are the challenges during the design and construction stages? How to meet the operators’ expectations during the commissioning stage? What are the contractual and commercial challenges during the construction? What are the must-have technologies to incorporate into a new project? These are questions that we faced during a complex and long-term construction project and this session intends to genuinely shed some light.

What the audience will learn

  • Procurement and funding strategies
  • Post-Covid must-have design elements
  • Passenger experience as a commodity
  • Flexible construction methodologies

16:30

Red Sea International Airport - realizing the vision

Joseph Stratford
Projects Executive Director - Airports
Red Sea Global
Saudi Arabia
The Red Sea Project is a flagship project of Saudi Arabia's Vision 2030. Regenerative sustainable tourism and barefoot luxury coastal experiences require an airport to provide access, that stays true to the vision. Joseph will explain how the vision is being realized at the Kingdom's newest and boldest airport offering.

What the audience will learn

  • The vision of the 16 luxury resorts of the Red Sea Project
  • Purpose and requirements of RSIA
  • Sustainability and the environment
  • Technology selection and adoption
  • Unique features

17:00

King Salman International Airport masterplan and new terminal

Marco Mejia
Executive director
Public Investment Fund (PIF)
Saudi Arabia
Seif Allah Bahaa Eldin
Senior partner
Foster + Partners
UK
King Salman International Airport will boost Riyadh’s position as a global logistics hub and stimulate transportation, trade and tourism. The airport is expected to accommodate up to 185 million passengers and process 3.5 million tons of cargo by 2050. It will cover an area of approximately 57km2, allowing for six parallel runways and airport support facilities, residential and recreational facilities, and retail outlets. With sustainability at its core, King Salman International Airport will be powered by renewable energy.

What the audience will learn

  • New King Salman International Airport concept masterplan
  • Phasing and milestones to deliver the project horizon 2030 and 2050, targeting passengers and cargo
  • Aerotropolis integration between the real estate and the airport assets
  • Innovation and sustainability initiatives that will be integrated as part of this development
  • Riyadh identity will be the foundation of an elevated passenger experience

SKYTRAX World Airport Awards ceremony and celebration in the exhibition hall after the conference!

Aviation security, border control and facilitation (continued)

Day 2: Wednesday, March 15

Aviation security, border control and facilitation
09:00 - 17:30

Introduction by Conference Chair

Neville Hay
Director of Training
Interportpolice
UK
Dr James Smith
President
Smith-Woolwine, Inc.
USA

09:05

Active assailant response and best practices

Michael Nonnemacher
Aviation Chief Operating Officer
Fort Lauderdale Hollywood International Airport
USA
This session will include the response to the active assailant tragedy at Fort Lauderdale Hollywood International Airport, lessons learned and actions taken by the airport operator and airport community to educate and communicate with employees and passengers. Additional discussion will focus on recent drills to better prepare for an active assailant incident.

What the audience will learn

  • Actual response to an active assailant tragedy
  • Lessons learned from real events
  • Ongoing improvements to responses and communication with employees and airport passengers
  • Emergency response training for all airport employees

09:30

Case study – Karachi Airport Attack, 2014

Navaid Ahsan
Head of AVSEC Operations
Etihad Airways
United Arab Emirates
Aviation security based on visible deterrence, layered security and multiple checks to pre-empt and counter any threat posed to the civil aviation industry is ensured by employing all the available resources in terms of people and material.

What the audience will learn

  • Actual operation
  • Courage and tenacity of deployed security staff
  • Contingency plans and mock exercises
  • Strong reserves
  • Mobility and communication

09:55 - 10:35

Panel discussion: Active assailant at the airport

With the advances in technology and surveillance, has the risk of physical incidents at airports diminished? How are potential suspects spotted and detained (pre-event)? Can today’s technology play a bigger role in safeguarding pax and staff? How should airport security staff react when an incident occurs – what training is provided? How do we protect persons with disabilities or reduced mobility in airport emergencies? How do you restore calm and a sense of safety among PAX and staff following an incident? What have airports implemented following an incident to avoid a recurrence?
Damian Mattock
LCY Airport Policing Commander
Metropolitan Police Service
UK
Michael Nonnemacher
Aviation Chief Operating Officer
Fort Lauderdale Hollywood International Airport
USA
Neville Hay
Director of Training
Interportpolice
UK
More panelists to be announced
Panel Moderator:
Navaid Ahsan
Head of AVSEC Operations
Etihad Airways
UNITED ARAB EMIRATES

10:35 - 10:55

Break

10:55

Security during large-scale events

Philip Bamber
Vice President of Airport Security
Qatar Airways
Qatar

11:25

Evolving security to meet future needs

Nick Careen
Senior Vice President Operations - Safety and Security
IATA
Switzerland
The presentation will explain where the industry believes we need to go in terms of managing the security infrastructure and processes in the future.

What the audience will learn

  • Risk-based principles
  • Technology advancements
  • Industry growth and the need for innovation

11:40 - 12:40

Panel discussion: Removal of today’s LAGs screening and moving to risk-based security

The panel will discuss removing the need to limit and remove LAGs from bags; implementing and paying for technology; moving to intelligence- and risk-based screening; implementation of mutual recognition; adherence to standards; improved API sharing; measurable outcomes; one-stop security.
Dr Leen van Duijn
Vice President, Security Services SPL/AV
KLM Royal Dutch Airlines
Netherlands
Nick Careen
Senior Vice President Operations - Safety and Security
IATA
Switzerland
Peter Drissell
Director - Aviation Security
Civil Aviation Authority
UK
Wendy Reiter
Interim Chief Operating Officer
Port of Seattle
USA
Panel Moderator:
Anne Marie Pellerin
Managing Partner
LAM LHA
FRANCE

12:40 - 14:00

Lunch

14:00

Technology in combination with human factors addressing the current risks

Dvir Rubinshtein
Director of the Aviation Security Division
Security, Emergency & Cyber Department/State Of Israel
Israel
The presentation will cover common vulnerabilities and weaknesses in terminal security, together with practical ways to reduce terrorist opportunities and protect terminals, staff and passengers from terrorist attacks. It will include lessons from the implementation of extra security measures and the roadmap to effective airport security, working towards a common intelligence platform across all airports.

What the audience will learn

  • How to implement the language of negotiation
  • Intercultural negotiation: understanding the complexity of intercultural negotiation
  • How to drive performance and achieve outstanding results
  • The implementation of high-tech security measures in aviation

14:30

Testing, testing, UAS: updates on TSA's C-UAS test bed program

Austin Gould
Acting Executive Assistant Administrator, Operations Support
Transportation Security Administration (TSA)
USA
The 2018 Preventing Emerging Threats Act grants DHS and DOJ C-UAS authority to protect covered facilities and assets as determined by the secretary or attorney general. The TSA has established the C-UAS technology test bed program to assess the efficacy of top-tier technologies in operational airport environments to meet the requirements of the Preventing Emerging Threats Act and support the TSA’s Lead Federal Agency role. The information gathered from the TSA test bed program will inform authorized responders at thousands of critical infrastructure sites.

What the audience will learn

  • TSA will use a continuous technology testing cycle to keep up with the rapidly evolving UAS technology market and threat
  • TSA established the first-ever C-UAS technology test bed in an operational airport environment at Miami International Airport
  • The complex partnerships, roadmaps and technological advancements within the ecosystem are vital for driving better outcomes for passengers and operators

14:45 - 15:35

Panel discussion: Security threats from UAS, drones and eVTOLs

This panel will take a close look at the safety and security risks that UAS poses to airports and will present attendees with a menu of mitigation options. It will examine current counter-UAS technology and legal hurdles through the lens of several recent case studies to provide a viable path forward for airport operators.

What the audience will learn

  • Update on recent incidents and emerging threats posed by UAS technology
  • Understand the key elements of a comprehensive UAS security and engagement plan
  • Brief overview of the state of the art of current counter-UAS technology
  • Analysis of the legal and regulatory hurdles and considerations when implementing a UAS security program
  • Summary of recent airport-based counter-UAS case studies
Austin Gould
Acting Executive Assistant Administrator, Operations Support
Transportation Security Administration (TSA)
USA
Mats Gjertsen
Head of Uncrewed Traffic Management and Counter-UAS
Avinor
Norway
More panelists to be announced
Panel Moderator:
Justin Towles
President
Crown Consulting Inc
USA

15:35 - 15:50

Break

15:50 - 16:30

Panel discussion: EES/ETIAS

Dr Andreas Wolf
Chairperson/Principal Scientist Biometrics
ISO/IEC JTC 1/SC 27, Bundesdruckerei GmbH
Germany
Catherine Jasserand
Postdoctoral Researcher
KU Leuven
Belgium
Jean-Christophe Fondeur
CTO
Idemia
France
Panel Moderator:
Dr Jean Salomon
Principal
JSCP Consulting Partners
FRANCE

16:30

Using biometrics to improve efficiency and security in Brazil

Carlos Souza
General Coordinator
National Civil Aviation Secretariat
Brazil
The Brazilian government understands the importance of increasing airport efficiency with the use of technology and focusing on improving passenger facilitation without compromising security. It has therefore implemented end-to-end biometrics from check-in to boarding in Brazil, developing a national passenger identification system and risk assessment based on biographical and biometric data of travelers. With the Safer Boarding project, passengers are now able to board domestic flights without the need to present any boarding card or document, being identified in a more secure and seamless way, eliminating unnecessary barriers, and enhancing and personalizing the travel experience in the country.

What the audience will learn

  • How to implement a national passenger identification system from scratch
  • Using biometrics for all airport processes, from check-in to boarding, including the baggage drop
  • Implementing a centralized advanced passenger information system for use by security agencies
  • Using biometrics to provide a personalized travel experience and increase passenger satisfaction
  • How to increase airport and airline revenues by using biometrics to offer products and services more suited to each traveler

17:00

Digital identity and biometrics – seamless international travel

Diane Sabatino
Deputy Executive Assistant Commissioner – Office of Field Operations
U.S. Customs and Border Protection
USA
Austin Gould
Acting Executive Assistant Administrator, Operations Support
Transportation Security Administration (TSA)
USA
Beyond Covid-19, digital credential technology has long-term potential in everyday society to boost the advancement of biometric and touchless processing. This presentation will explore the ways in which we can bring elements together successfully to scale the adoption of new digital identity and biometric approaches across the industry.

What the audience will learn

  • Passengers can help with TSA’s biometric journey by staying patient given the privacy and cybersecurity concerns that must be addressed
  • Biometric technology will demonstrate its worth by effectively providing the optimal passenger experience
  • TSA and CBP are building a strong partnership on biometrics while stressing the importance of creating an informed traveling public

SKYTRAX World Airport Awards ceremony and celebration in the exhibition hall after the conference!

Commercial development, retail, concessions, media, experience (continued)

Day 2: Wednesday, March 15

Commercial development, retail, concessions, media, experience
09:00 - 17:30

Introduction by Conference Chair

Jeremy Corfield
Partner
CPI
Australia

09:05

From passengers to guests – the Stavanger story

Elisabeth Strømstad
Commercial Director
AVINOR
Norway
Lewis Allen
Senior Director
Portland Design
UK
This joint presentation from Avinor and Portland Design will explain the Avinor brand vision and how to deliver a passenger-focused airport experience and environment. We will share Avinor’s vision of creating a 'home from home' by delivering a welcoming experience that reflects the group’s brand vision for guests along their total airport journey in a way that positively differentiates all Avinor airports from the competition.

What the audience will learn

  • How the airport environment needs to respond to new retail, F&B and commercial offers
  • Why it is critically important to have a flexible and adaptable planning approach to futureproofing the airport
  • How Avinor translated its brand values and vision to deliver a unique and memorable passenger experience
  • How to create a sense of place that is rooted in the local community and shaped by its location

09:35

Driving service and innovation at the airport

Errol McGlothan
Managing Director EMEA and APAC
Airport Dimensions
UK
Errol will present Airport Dimensions’ case studies and insights on the role of personalized experiences and digital solutions to drive customer-friendly service and innovation at airports. From developing partnerships with tech-forward brands and local experts to careful planning and a willingness to innovate, Errol will discuss the opportunities for airports to improve customer service and the passenger journey. Errol will also discuss Airport Dimensions’ data on how these solutions can aid airports amid the mass return to travel with uncertain travelers who are excited to return but arriving at the airport earlier than ever before.

What the audience will learn

  • How technological innovation can support airport infrastructure to deliver great customer service and passenger journeys amid mass return
  • Why personalized experiences appeal to passengers and can improve the passenger experience for the modern traveler
  • Traveler expectations for the airport experience and planned spending as they arrive earlier at the airport
  • The unique experiences that best appeal to travelers now that travel has returned, for the optimum passenger journey
  • How airports can differentiate their spaces to ensure travelers remember their first returns to travel for the right reasons

10:05

Memorable journeys

Baptiste Duguit
Vice President of Business Development
Lagardère Travel Retail
France
Claire Duflos
Global VP of Marketing
Lagardère Travel Retail
France
In a context of a slow traffic recovery, the growth of non-aeronautical revenue derives from the growth of spending per enplanement. We believe in forging closer relationships between travel retail/F&B and the entire airport ecosystem to create holistic, seamless and memorable passenger experiences that will be conducive to additional spending. In this presentation, we will first present the state of the art of travel shopping and dining, then explore avenues to tap new potentials. Finally, we will propose innovative business frameworks to better share risks and revenues and create a culture of agility, continuous progress and shared success.

What the audience will learn

  • How can we work better together (airport/brands/operator) to create a holistic, seamless and memorable passenger experience?
  • How to tap new potential? What if we seamlessly merged retail, travel essentials and F&B to create outstanding experiences?
  • How to share this value between stakeholders in a way that is conducive to continuous growth? Innovative business frameworks, results
  • What if we could leverage design and technology to monetize the space and time spent at the boarding gate?
  • What if we could seamlessly integrate the shopping and dining experience within the end-to-end travel experience?

10:35 - 10:55

Break

10:55

Schiphol - presentation and speaker to be announced

Schiphol Speaker
Board Member
Schiphol
Netherlands

11:25

The phygital dimenson of airport retailing: Milan Airports' vision

Luigi Battuello
Head non-Aviation Business Development
SEA SpA
Italy
The presentation will focus on Milan's vision to maximize value and further enrich the customer experience.

What the audience will learn

  • Milan Airports' vision on digital airport retail
  • Explanation of new projects
  • First results

11:55

Digitalization of non-aero management in airports

Ersin Inankul
Chief Digital and Commercial Officer
IGA Istanbul Airport
Turkey
Implementation of digital innovations in non-aero business in airports; best case stories – successful examples and conclusions from Istanbul Airport.

What the audience will learn

  • Non-aero business in airports
  • Digitalization of airports
  • Implementation of digital and physical into non-aero business

12:25 - 12:50

Panel discussion: Topic and panelists to be announced

12:50 - 14:00

Lunch

14:00

Learning from the past to reimagine airport dining

Neil Thompson
Vice President, Digital
HMSHost
USA
Every day, airport dining venues face a unique challenge in that they must serve travelers whether they have hours to enjoy a relaxing meal or just minutes to spare. Nowhere else in the world does the food and beverage industry face such a variety of customer needs, so transformation is inevitable and constant. Evolving technology has reshaped, and will continue to reshape, the traveler experience. While they remove friction, innovation and digital transformation are not without challenges. This engaging presentation will look to the lessons and successes of the past to prepare us for the future.

What the audience will learn

  • How implementing technology enables the passenger to choose the pace of their dining experience to fit their travel journey
  • How looking back on the digital transformation of the past can help us foresee potential challenges in the future
  • How change leadership is essential to the successful implementation of any digital transformation in the hospitality sector
  • How building a digital infrastructure around labor, equipment and contextual data enhances the passenger experience in this challenged environment

14:30

How to adapt airport restaurants to the sustainability movement

Melda Tuna
Marketing and Brand Manager
BTA Food & Services
Turkey
We will discuss in which areas of restaurants sustainability can be addressed: purchasing approach, waste management, social responsibilities, etc. We will also address the specific challenges and solutions for operating in airports (especially airside).

What the audience will learn

  • How you can make your restaurant operations sustainable
  • Challenges you might face and how to surmount them
  • Detailed case study on our experience and journey as airport restaurant operators

15:00

Bridging cultures and communities through food

Eric Pateman
President
ESP Culinary Consulting
Canada
Food has always been the best way of bringing people together across cultures and generations; it shapes our understanding of the world. Culinary consultant Eric Pateman embraces food as a powerful tool for building relationships within and between communities. Sharing examples of best practices from around the world, he offers practical strategies for using food to bridge the cultural divides we face in our interactions with others, creating opportunities for meaningful connection and social interaction, cultural engagement and exchange, culinary learning and discovery, and exceptional eating and drinking in airports including YVR.

What the audience will learn

  • How food can be used more effectively in airports to build communities
  • Why cross-cultural representation is important
  • The importance of immersive experiences
  • Global best practices

15:30 - 15:45

Break

15:45

Balancing commercial return with passenger experience

Peter Farmer
Director
Benoy
UK
As designers of the passenger experience, there is an imperative for us to truly synchronize the physical experience with the virtual promise. Airport and individual terminal multi-channel presence needs a balance of commercial and operational information provision. However, terminal operators are increasingly focusing on leisure and entertainment to stimulate retail spending. At the same time, they are striving to leverage an increasing proportion of virtual sales as part of their retail strategy. Supporting the commercial strategy is increasingly becoming a key element of terminal branding, with the physical need to support the qualities, values and expectations built by the virtual.

What the audience will learn

  • The benefits of synchronizing the physical experience with the virtual promise
  • An understanding of the need to link the physical and virtual passenger experience
  • Potential benefits of providing a thoroughly multi-channel extended experience

16:15

How to create value from underutilized airport infrastructure and land

John Arbuckle
Partner & Head of Aviation
Gerald Eve
UK
Airports are under pressure to diversify and grow non-aeronautical revenue while improving the passenger experience. In this presentation we explore how airports can create new non-aero revenue and contribute to enhanced passenger experience from underutilized assets and land, citing examples.

What the audience will learn

  • What are the non-aero commercial opportunities as airports recover from the pandemic?
  • How to develop an airport commercial real estate strategy
  • What is the commercial business case for real estate development?
  • What are the different commercial models and how do they work in an airport environment?

16:45

Revenue diversification and cost management through sustainable solutions

Murat Destek
General Manager (ACI Africa Board Member)
Summa Airports Niger
Niger Republic
In order to establish more sustainable enterprise within continental conditions, we aimed to diversify revenues particularly on the non-aeronautical side with cost-effective solutions like changing free-of-charge parking and increasing the value of the customer by installing business aviation terminals with custom-tailored services. At the same time, we decreased the electricity cost and created another revenue stream by constructing a solar plant and took the initiative with the environmental ministry to reduce the carbon footprint while stimulating a rise in extra aeronautical revenues. We further created a basic aerotropolis project by using attractive figures, local art and local legacy within a secure airport territory.

What the audience will learn

  • Cost management and revenue diversification with a sustainable solar plant project
  • Cost-effective implementation for revenue maximization at the parking facility
  • Customer value maximization by establishing a business aviation terminal and custom-tailored passenger experience with superior catering provision
  • Sustainable revenue and profit maximization stimulation on existing revenue streams
  • Preparatory steps for non-aeronautical revenue diversification within the airport city project

Wrap up

SKYTRAX World Airport Awards ceremony and celebration in the exhibition hall after the conference!

Customer service, passenger and personnel experience (continued)

Day 2: Wednesday, March 15

Customer service, passenger and personnel experience
09:00 - 17:30

Introduction by Conference Chairs

Brian Engle
Director of Customer Experience
USA
Emily Yates
Head of Accessibility and Inclusive Design
Mima
UK
Jerry Angrave
Customer and Passenger Experience Director
Empathyce Customer Experience
UK
Roberto Castiglioni, MBE
Director
Reduced Mobility Rights Limited
UK

09:05

Passengers of tomorrow: what should we expect?

Luis Felipe de Oliveira
Director Deneral - ACI World
Airports Council International
Canada
In this one-on-one interview, the director general of ACI World, Luis Felipe de Oliveira, will have a Q&A session on the evolution of the passenger experience as it relates to various concepts of the expected airport of the future. What are the present and key future expected changes and challenges? Will passenger expectations change? What are the main technological changes to be expected, and how should we leverage the key role of the numerous leading industry suppliers? How different can we expect the travel journey of tomorrow to be?

What the audience will learn

  • Learn about the changing expectations of passengers
  • What are the short-term industry priorities to be better prepared for the travel journey of tomorrow?
  • The importance of providing a voice to our passengers
  • What are the technologies we can expect to have the greatest impact on the travel journey of the future?
  • Learn about expected changing key drivers of passenger satisfaction

09:35

Designing the perfect digital itinerary

David de Vries
Product Owner
Royal Schiphol Group
Netherlands
At Schiphol we want to support our travelers on their journey to and through the airport so they can start their trip in a relaxed way. Especially during the summer peak of 2022, this became a major topic. We redesigned the travel itinerary to better inform passengers and provide them with all information required along the different journey steps, eventually leading to personalized advice for every passenger.

What the audience will learn

  • Our vision for the digital itinerary
  • What we have learned from our users
  • How we work

10:05

Data science for unearthing information about the new passenger personas

Josep Sabater Margarit
Market Intelligence Analyst
Aena
Spain
The airport industry can use data science to increase its understanding of passengers' behaviors and needs in order to improve customer service and efficiency. The model uses an algorithm that analyzes different surveys to identify the best profiles, combining this information with buying and consumption behavior and satisfaction level to create a more detailed portrait of each passenger profile. This data-driven approach provides a scientific character to the analysis, yielding valuable and sophisticated results. The new passenger personas that are generated from this analysis can help airports better understand their customers and make decisions accordingly.

What the audience will learn

  • How to use data science to increase the understanding of passengers' behaviors and needs
  • How to combine all the information available to completely define the passenger profiles
  • How to select the best passenger personas
  • Examples of new passenger personas for major, medium-sized and tourist airports
  • How to use those passenger personas to personalize airport services and adjust projects for a specific target

10:35

Accelerate airport digital innovation and improve the passenger experience

Bob Kwik
Worldwide Head of Airports
Amazon Web Services (AWS)
UK
Airports want to use technology to innovate and improve the passenger experience. This session explores some of the exciting new technology solutions for airports and gives practical advice, with real-world examples, of how airports can foster a culture of innovation and use digital transformation to improve the passenger experience.

What the audience will learn

  • Technologies most relevant for airport digital transformation
  • How airports can accelerate their innovation
  • Digital transformation case studies from airports and other industries

11:05 - 11:25

Break

Accessibility, assisted travel and well-being

11:25

Accessibility beyond compliance: innovation and customer experience

Jessica Marin
Innovation and Transformation Section Chief
Miami International Airport
USA
Accessibility is often viewed as a regulatory and compliance-based function that requires checking a box. With the increase in an aging population with limited mobility and a worldwide rise in disabilities, it is time the aviation industry viewed accessibility as part of customer experience and not a separate, pushed-aside subdemographic. Re-envisioning accessibility as an area for innovation and growth provides airports and airlines with an opportunity to not only meet the needs but also rebrand the travel journey for passengers with disabilities, thus remodeling the standards for customer experience and the future development of innovative services and initiatives.

What the audience will learn

  • How accessibility can lead to innovation
  • Why accessibility should be re-seen as customer experience
  • Branding accessibility and how to create awareness
  • Collaboration with stakeholders and leveraging the passenger pain points

11:55 - 12:40

Panel discussion: Universal design and airport accessibility

The key to ensuring a great airport experience for every passenger is to embrace the principles of universal design and accessibility from the initial stages of the planning process. What are airports doing to make their infrastructure more accessible? What can they do to make it even better? How can operations benefit from a more integrated planning process? This panel will discuss what the key areas and opportunities are to continuously improve airport infrastructure for a completely accessible passenger journey.

What the audience will learn

  • How universal design can help make airports more accessible
  • What the main hurdles to overcome are from an operations point of view
  • How architects, designers and consultants can work with airports to jointly develop accessibility strategies
  • The importance of bringing people with disabilities in early in the design process
Antoinette Erickson
Senior Partner
Foster And Partners
UK
Emily Yates
Head of Accessibility and Inclusive Design
Mima
UK
Dr Kirk Goodlet
Senior Director
InterVISTAS Consulting
Canada
Panel Moderator:
Manuel Lanuza
Manager Airport Development
IATA
SWITZERLAND

12:40 - 14:00

Lunch

14:00

Sustainable airport terminal facilities: passenger inclusion, health and well-being

Dr Viktoriia Myroniuk
Lecturer in Aviation
Salford University
UK
Best examples of passenger terminal facilities at airports around the world will be reviewed using the United Nations Sustainable Development Goals (UN SDGs) framework with the main focus on SDG 3 - good health and well-being, SDG 4 - quality education, SDG 8 - decent work and economic growth and SDG 10 - reduced inequalities. The examples will include spa facilities; sports facilities; sleep and rest facilities; medical facilities; science, culture and art facilities; cinemas and libraries; observation decks; business lounges and work facilities; post offices and telephone facilities; children’s facilities; and facilities for people with hidden disabilities, those who wish to pray, smokers and passengers traveling with pets.

What the audience will learn

  • SDG 3 - good health and well-being airport facilities: spa and beauty facilities; sports facilities; sleep and rest facilities; medical facilities
  • SDG 4 - quality education airport facilities: science, culture and art facilities; cinemas and libraries; observation decks
  • SDG 8 - decent work and economic growth airport facilities: business lounges and work facilities; post office and telephone facilities
  • SDG 10 - reduced inequalities airport facilities: facilities for children, people with hidden disabilities, those who wish to pray, smokers and passengers traveling with pets

14:30

Neurodiversity design and airports: it's more than just sensory rooms

Heather Karch
Facilities and Infrastructure Architecture Manager
Seattle International Airport
USA
Ryan Fetters
Design Principal
Gensler
USA
Airports provide a unique space to design for people with neurodiversity. This presentation will focus on defining opportunities available to provide for individuals with neurodiversity and what decisions, both operationally and in design, need to be factored into implemented solutions. What lessons can be learned from the industry to date, as well as from other industries catering to the needs of staff, customers and others? What can airports and the industry do to better inform facility designs to humanize spaces for people of all needs and abilities?

What the audience will learn

  • What are neurosensory spaces
  • How to design amenities for different types of neurodiversity conditions
  • What are the considerations for airports to provide and operate neurodiversity facilities
  • What are the lessons for other industries designing for neurodiversity conditions
  • How these values can be translated holistically to the design of airports more broadly

15:00

Addressing the anxiety of passengers

Kirtan Patel
Senior Associate Principal
SOM
USA
Airports aren't the most relaxing places. But for some people, the mere thought of checking in for a flight or getting through airport security triggers airport anxiety. Airport anxiety is often mild but sometimes symptoms can be as severe as panic attacks. How can the built environment help relieve these anxieties? How can small improvements subtly or actively improve air travel for passengers? We may not have fixed delayed flights but there are real examples of current terminals that directly answer these questions.

What the audience will learn

  • What are the main triggers for passenger anxiety
  • Scientific solutions to reduce anxiety
  • Examples of currently updated/built terminals that incorporate these solutions

15:30 - 15:45

Break

15:45

Ensuring accessibility for travelers in airport terminals

Shannetta Griffin
Associate Administrator
Federal Aviation Administration (FAA) Office of Airports
USA
John Benison
Assistant Administrator
Federal Aviation Administration (FAA) Office of Civil Rights
USA
Learn how the Federal Aviation Administration (FAA) ensures airport accessibility for travelers in US airports, as well as hot accessibility topics and best practices for the future of airport accessibility.

What the audience will learn

  • Where do the existing accessibility standards for airports come from?
  • How does the FAA monitor and ensure airport compliance with accessibility standards?
  • Hot accessibility topics
  • Best practices for the future of accessibility in airport terminals

16:15

Is it possible to align airports on hidden disabilities?

Sam Leighton
Senior Manager Regulatory Affairs
Australian Airport Association
Australia
Claire Donnellan
Director
Customer Centric Consulting
Australia
No one enjoys hearing about people who avoid air travel because the airport does not meet their needs. We all strive for an environment that everyone can access, where everyone feels included, and wonder how we can do our part. The Australian Airports Association sought to align airport members and succeeded when it recently published its Airport Guidance on Planning and Implementing a Hidden Disability Program. Collaboration through a passionate customer experience committee and support from equally passionate industry partners delivered a clear, step-by-step guidance document. An inclusive airport experience can be a reality.

What the audience will learn

  • What needs to be considered when planning a hidden disability strategy
  • How to ensure there is true commitment from your organization and ecosystem
  • What it means to have a capable, inclusive culture
  • How you can be the driver of creating an inclusive experience
  • What the impact of an inclusive environment can be for others

16:45 - 17:30

Workshop: Whiteboarding the future of accessible air travel

In groups, this session will provide the opportunity to discuss and strategize the issue of accessible air travel around a particular theme, and with a whiteboard! Themes include: - Inclusive air travel in 2050 – what should that look like? - Removing pain points in assisted and independent airport journeys - Creating inclusive digital communications throughout the end-to-end journey, and solving problems related to booking flights online and noting needs; how that information is passed on; the ability to digitally personalize the assistance service; how the airport and airline communicate with one another.
Emily Yates
Head of Accessibility and Inclusive Design
Mima
UK
Jerry Angrave
Customer and Passenger Experience Director
Empathyce Customer Experience
UK
Roberto Castiglioni, MBE
Director
Reduced Mobility Rights Limited
UK

SKYTRAX World Airport Awards ceremony and celebration in the exhibition hall after the conference!

Environment and sustainability (continued)

Day 2: Wednesday, March 15

Environment and sustainability
09:00 - 17:30

Introduction by Conference Chairs

Emanuel Fleuti
Head of Sustainability and Environment
Flughafen Zürich AG
Switzerland
Dr Mary Kerins
Former Head of Health, Safety, Sustainability and Environment at DAA
Mary Kerins
Ireland

09:05

A robust environmental policy is critical to achieving planning consent

Graham Olver
CEO
Luton Rising
UK
Crawford Burden
Aviation Lead, Europe and India
Aecom
UK
London Luton Airport Limited is preparing to submit its Development Consent Order (DCO) application for the expansion of Luton Airport to increase capacity from 18 to 32mppa through the provision of a new terminal and associated infrastructure. The environmental statement is a critical element of this submission, where the applicant is required to demonstrate a robust approach to the assessment and mitigation of impacts across a range of ESG topics including climate change resilience, cultural heritage, economics and employment, and waste and resources. We discuss how we built this approach, arguably the most important element of any airport planning application.

What the audience will learn

  • Future expansion requires a robust ESG strategy
  • The importance of a multi-faceted stakeholder engagement strategy
  • Don't underestimate the importance of social value
  • A deliverable and sustainable net zero pathway is critical to be credible

09:35

Sustainable landing and take-off charge

Dean Boljuncic
Head of Aviation development & Partnerships
Eindhoven Airport NV
Netherlands
By introducing a sustainable landing and take-off charge (SLTO), Eindhoven Airport (EA) will become a leader in environmental protection. From April 1, 2023, EA will introduce an SLTO which represents an innovation in airport charges, thereby becoming the first airport to take into consideration three environmental factors: noise performance (indirect CO2 emissions), NOx performance and time of operation. The SLTO goal is to stimulate airlines to use the latest aircraft generation as much as possible, and to fly in periods that create less nuisance for the community. EA will contribute to the reduction of the noise footprint and emissions.

What the audience will learn

  • Airport and aircraft noise footprint and performance
  • Aircraft emissions (CO2 and NOx)
  • Time of operation and impact on the local community
  • Innovation in airport charges

10:05

Methods and tools for decarbonization of airports and wooden airports

Yoshiko Zeynep Kanai
Business Development Director
Azusa Sekkei
Japan
While COP27 calls for carbon neutrality at the international level, Japanese engineers are intensively working on strategies and tools to ensure the decarbonization of Japanese airports in alignment with governmental policies, based on accumulated data acquired from airports and other facilities. In addition to switching to renewable energy solutions and making use of structural wood, smart technologies greatly contribute to the efficient monitoring and reduction of embodied and lifecycle carbon emissions of airports. Reviewing the decarbonization strategies for airports from the perspective of Japanese airport planners, best practices, future trends, utilization of wood and carbon emission monitoring tools will be discussed.

What the audience will learn

  • Strategies for decarbonization of airport facilities in Japan
  • Future renewable-energy solutions and methods
  • Development of wooden airport facilities in Japan in the future
  • The components of lifecycle and embodied carbon-emission monitoring systems
  • Benefits of advanced carbon-emission monitoring systems from the sustainability point of view

10:35 - 10:55

Break

10:55

Integrating SAF supply into airport operations

Emanuel Fleuti
Head of Sustainability and Environment
Flughafen Zürich AG
Switzerland
Sustainable aviation fuel will likely be a game-changer in the decarbonization of aviation, and the EU mandate will make it more widely available. This presentation explains the integration of SAF (drop-ins but also non-drop-ins) into airport operations, plus opportunities and risks based on actual experience since 2020.

What the audience will learn

  • Potential of SAF in aviation at larger airports
  • Options for the supply chain of SAF to the airport
  • Required prerequisites (or not) at airports

11:25

Beyond net zero – how Swedavia drives future sustainable travel

Karin Gylin
Head of Strategic Development and Innovation
Swedavia Airports
Sweden
John Nilsson
Strategy Manager
Swedavia AB
Sweden
Swedavia is pursuing ambitious new goals for sustainability with net zero door-to-door travel and net zero domestic flights in Sweden by 2030. By capitalizing on sustainable new modes of flying and adapting our airports, Swedavia aims to deliver a sustainable and seamless travel experience. Innovation and collaboration are, of course, the keys to success in this endeavor. In this session, Swedavia will speak about how it is taking on the challenge and showcase some ongoing projects within this area.

What the audience will learn

  • Swedavia's vision for sustainable door-to-door travel 2030
  • How Swedavia is working toward net zero travel by 2030
  • The role of sustainable new modes of flying
  • How to adapt airports to new types of aircraft
  • Examples of innovation for sustainable and seamless travel

11:55

Delivering sustainable outcomes in Heathrow's supply chain

Paul Doherty
Procurement Director
Heathrow
UK
Andrew MacGregor
Senior Consultant
Turner and Townsend
UK
Aviation supply chains have a key role to play in the wider drive to net zero, in addition to their existing social and economic impacts. This case study will explain how ESG strategies can be made real for supply chains, the critical role data will play in quantifying ESG performance, and how everyday procurement and contract management can evolve to drive more sustainable outcomes.

What the audience will learn

  • How to make ESG real for a supply chain
  • Quantifying ESG performance in the supply chain
  • Driving ESG performance in the day to day

12:25 - 13:45

Lunch

13:45

Towards net zero: a novel approach to technology and funding

Jesús Caballero Pinto
Chief Executive Officer
Sofia Airport (Meridiam)
Bulgaria
Jaap Roggeveen
Head of Energy Transition
WSP
Netherlands
Sofia Airport has launched an ambitious program to achieve net-zero carbon emissions by 2035 while still meeting its passenger growth objectives of 12 million pax/year by 2035. A unique aspect of its strategy is the creation and implementation of a new ‘Green Fund’ to finance the rollout of renewable technologies whilst satisfying the multitude of criteria pertaining to regulatory requirements (current and future), financial requirements (capex, opex, repex) and the requirements and opportunities of current and emerging technologies.

What the audience will learn

  • The main technical and technological improvements programmed by Sofia Airport in its strategy toward net zero
  • How Sofia Airport considered both economic and technical constraints in its approach to meet the net zero objectives
  • How Sofia Airport resolved the various competing demands from a regulatory, legal, financial, technical and funding perspective
  • How Sofia Airport achieved funding for its investment program using a combination of internal and external sources
  • How the 'Sofia model', as an integrated technological and funding approach, can be replicated at other airports targeting net zero

14:15

BGI Sustainability Program development – making the airport green

Hadley Bourne
CEO
GAIA Inc. Grantley Adams International Airport
Barbados
As part of its transformation program, BGI has developed a sustainability plan with the goal of becoming one of the leading airports in the region regarding sustainability. Currently, the airport has outdated facilities and processes, and the sustainability plan is integrated into the overall Transformation Program. The Caribbean region is known to be one of the first victims of climate change. The government of Barbados is putting itself on the front line when it comes to sustainability in the region. The presentation will show how this is translated to the primary door of entry to the island.

What the audience will learn

  • Current challenges facing the Caribbean region due to climate change
  • Overall sustainability program description for BGI
  • Precise actions timeline for short-term, medium-term and long-term implementation
  • Overall coordination with other airports within the Caribbean region

14:45

Photovoltaics on airports - the biggest PV system in Austria

Stefan Kovacs
Senior Executive President Planning, Construction and Facility Management
Airport Vienna
Austria
Vienna Airport will be CO2 neutral by 2023. To reach this goal, we built the biggest PV system (24MWp) close to the airport. Building so close to the runway and to airport infrastructure is a big task. The design and construction were a massive achievement. We produce 40% of our total yearly electrical consumption and we are fully self-sufficient in the daytime in the summer. This is just one of our 1,000 steps to becoming a CO2-neutral airport in five years.

What the audience will learn

  • How to build a PV system close to the runway and airport
  • How to get closer to a CO2-neutral airport
  • How an energy strategy can help to save money
  • Which resources you need to achive energy goals
  • A positive attitude in your energy goals

15:15 - 15:30

Break

15:30

Resiliency strategies proactively addressing climate risk to achieve TCFD compliance

Craig Riley
Market Leader – ESG and Strategic Sustainability, Americas
GHD
USA
Evaluation of climate risk is becoming increasingly critical for airports and airlines around the world. Why? Investors, lenders and insurance underwriters need this to support financial pricing and decision making in the global transition to a low-carbon economy. Capital needs to be efficiently allocated, supported by accurate and timely disclosures as per TCFD. This presentation brings perspective from airport use cases across Australasia and North America, providing tangible outputs such as strategies to develop climate change adaptation plans, impact on design guidelines, resilience assessment, cost implications, resulting insights affecting future phases of design, construction, operations.

What the audience will learn

  • How climate risk evaluation done well can support growth fueled by positive capital investment
  • What is required to develop a climate change risk assessment
  • Examples of key climate adaptation options
  • What mitigation measures can be applied to reduce the vulnerability of airport assets
  • What process an airport owner can follow to achieve sustainable success

16:00

What radical innovations are needed for net zero terminal design?

Phillip Wilson
Associate and Sustainability Lead
Pascall+Watson
UK
This talk explores the innovations and radical changes in the terminal paradigm that will be required to create truly sustainable airports. By completely pulling apart the airport blueprint with its heavily codified design rules, and challenging the existing access, use and form of the current terminal paradigm, we can explore the art of the possible in transitioning the airport campus to be compatible with and even enhance a net zero future and beyond.

What the audience will learn

  • What challenges exist and how do we address them? Why haven’t they been addressed before?
  • What are the opportunities? How can the airport enhance its environment and the environment for those around it?
  • How does the need for sustainability redefine the future of passenger terminal design?

16:30

Defying convention: the future of sustainable and human-focused airports

Nik Karalis
CEO
Woods Bagot
USA
What happens when sectors blur and the very best aspects of hospitality and sustainable design integrate with aviation needs? Join Woods Bagot’s CEO, Nik Karalis, as he discusses projects at three of America’s busiest airports. Beginning with Harvey Milk Terminal 1 at SFO – the world’s first LEED v4 Platinum terminal and full WELL Core Certification recipient – and concluding with the forthcoming SEA Concourse C Expansion and LAX Midfield Satellite Concourse, Nik will discuss how WB is partnering with aviation clients to redefine passenger experiences and resiliency possibilities.

What the audience will learn

  • Strategies for the future of aviation
  • Tips for integrating resilient design approaches to achieve internationally recognized sustainability designations
  • How health and wellness goals can blur with hospitality to create best-in-class passenger experiences
  • Strategies to achieve limited impact on daily aviation and airline operations
  • How to create a sense of place by curating sightlines to the outdoors and bringing elements of the outside in

17:00 - 17:30

Panel discussion: Triple platinum for sustainability – how certification advances sustainability goals

In the past year San Francisco International Airport achieved three industry firsts with LEEDv4 Platinum and WELL Core Platinum certifications for its new Harvey Milk Terminal 1 Boarding Area B, and LEED for Cities and Communities Platinum certification for the whole campus. This panel will discuss why sustainability is a priority for SFO, introduce key performance strategies that were recognized by the certifications, and discuss what’s unique about pursuing broader sustainability certifications within the airport context. It will also touch on how sustainability and certification fits with progressive design-build project delivery and draw out global lessons from these US-based programs.

What the audience will learn

  • Important strategies for managing the environmental and health impact of airport terminal design and construction projects
  • Key approaches for managing airport-wide environmental impacts
  • How certification programs help airport staff achieve sustainability goals focused on decarbonization and improved human health
  • How design-build project delivery supports sustainable design and certification
  • How general-purpose sustainability certifications can be used in airport-specific contexts
Liz Cordero
Director Program Management
CETEC
USA
Raphael Sperry
Associate Principal
Arup
USA
Panel Moderator:
Anthony Bernheim
Healthy and Resilient Buildings Program Manager
San Francisco International Airport
USA

SKYTRAX World Airport Awards ceremony and celebration in the exhibition hall after the conference!

Technovation

Day 2: Wednesday, March 15

Technovation
09:00 - 17:30

Introduction by Conference Chairs

Maurice Jenkins
CIO
Miami International Airport
USA
Samuel Ingalls
Principal Consultant
Barich
USA

09:05

Joined forces paving the way for AI

Verena Dollberg
Senior Project Manager Corporate Strategy and Digitalization
Fraport AG
Germany
Sudden increase and concentration of air traffic has a profound effect on airport operations, resulting in flight delays and cancellations as well as a degraded passenger experience. One promising approach to overcome these complex operational challenges is the use of artificial intelligence. In an MVP aiming at AI-based demand and capacity planning for ground handling, Fraport is partnering up with a strong technology solution provider. A successful MVP will pave the way to a strong and hopefully long-lasting partnership, joining forces in the digital transformation to a smart airport.

What the audience will learn

  • Anticipated value of a technology and transformation partnership for Fraport, evolving from a typical customer-vendor relationship
  • Challenges and achievements of the MVP 'Demand & Capacity Planing at Ground Handling'
  • Outlook on upcoming AI use cases and deployments as well as long-term goals

09:35

AI on top

Marcus Schreyer
Head of IT Applications
Flughafen Berlin Brandenburg GmbH
Germany
Whether it's an adaptive passenger guidance system or intelligent video analysis of the airside, IT systems are increasingly being supported by artificial intelligence. However, since artificial intelligence is also subject to development, the degree of maturity of the AI ​​functions used is interesting and shows us how much potential can still be exploited.

What the audience will learn

  • BER projects with AI
  • The range of maturity of AI for these projects
  • Expected developments

10:05

Leveraging innovative AI for real-time operational intelligence

Pierre Lanthier
Director, IT Strategy and Innovation
Greater Toronto Airports Authority
Canada
Anudeep Kambhampati
General Manager
Wipro Limited
Canada
With an aim to equip passengers with information across the journey and collect operational data, Toronto Pearson identified the need to explore innovative solutions. The airport leveraged innovative AI technology with existing CCTV cameras to capture real-time passenger flow, queues, wait times and operational information to drive data-informed decision making. With initial deployments, the airport realized quick time-to-value, high accuracy and reliability. This success opened several possibilities from curb to gate, such as operational monitoring as well as commercial and maintenance use cases leveraging the vast network of CCTV cameras already in use across the airport.

What the audience will learn

  • How Toronto Pearson leveraged AI with CCTV cameras for real-time operational intelligence
  • Key factors to be considered while choosing use cases
  • Addressing security and privacy concerns
  • Operational insights and outcomes achieved
  • Future roadmap and airport use cases

10:35 - 10:55

Break

10:55

Collaborating with AI: using machine learning to predict off-block times

Jonathan Good
GM Technology and Marketing
Auckland Airport
New Zealand
Airport performance relies on accurate off-block time (OBT) estimates for when an aircraft will leave the stand. However, this critical milestone is notoriously difficult to get right, with many factors that can cause delays – such as passengers, operations, cargo, fueling and ATC. Auckland Airport, an early adopter of A-CDM, recently embarked on a program to use machine learning to better predict off-block times. Auckland Airport will present the results and lessons learned and how they are now using predicted rather than target OBTs to increase efficiencies, improve pre-departure sequencing and make better gate allocations.

What the audience will learn

  • How to put your data to work – and move to much higher OBT accuracy
  • Leveraging predicted milestones powered by machine learning need not be complex or daunting
  • Airport performance is a team game – how to involve your airline and ground handler stakeholders in big data initiatives
  • Beyond departures – how accurate push-back predictions can be used to improve gate capacity, resilience and customer experience

11:25

Building Europe's largest private 5G network

Fritz Oswald
Senior Vice President IT Infrastructure and Services
Fraport AG
Germany
Kai Grunwitz
CEO
NTT Germany AG & Co. KG
Germany
Learn how one of the largest airports in Europe is building its 5G network. The private 5G network gives the airport an environment in which it can control data and voice communication autonomously. Thanks to the network’s high bandwidth and low latency, the airport will be able to accelerate innovative projects, such as autonomous driving on the apron. The 5G network also enables real-time data transfer. This may be necessary for future applications such as video-based monitoring of airport facilities via robots or drones.

What the audience will learn

  • How Fraport AG and NTT partnered up to build the 5G private network
  • Which use cases are targeted at the start
  • How the airport is offering the new 5G technology to B2B partners
  • The lessons learned so far

11:55

5G deployment models and beyond 5G – future developments for airports

Nikos Papagiannopoulos
Senior Project Manager
Athens International Airport
Greece
Julie Bradford
Managing Consultant
Real Wireless
UK
Airport connectivity is an essential enabler for the digital transformation of airports. The aviation value chain comprises many stakeholders that need an efficient communication and data exchange network to ensure process orchestration. The presentation will analyze the benefits of 5G mobile networks for airports and present and compare the possible deployment and business models, e.g. neutral host network. The audience will have the opportunity to hear, for the first time, about the development and initial features of the forthcoming evolution of the beyond 5G and 6G mobile networks and their impact on airports.

What the audience will learn

  • How 5G mobile networks contribute to the digital airport concept
  • The operational and business benefits of the different deployment models of 5G mobile networks for airports
  • What the future holds for mobile networks – beyond 5G and 6G mobile networks presentation
  • The use cases for airports that the future mobile networks can support

12:25 - 13:45

Lunch

13:45

Driving the 'phy-gital' personalized experience

Nico Castagna
Head Customer Experience and Digital Design
Zurich Airport
Switzerland
Airports are evolving from transportation hubs to destinations. This is shifting the way they have to design customer experience and accompany guests during their stay – especially on digital channels. The new digital experience platform of Zurich Airport combines physical touchpoints with digital presence to create an integrated, personalized experience. The award-winning platform meets a variety of needs and provides personalized content for passengers, shoppers and staff. As a result of intensive collaboration and strictly transparent communication, the highly interconnected multi-site platform was built in only 10 months and can keep up with future integrations and further development.

What the audience will learn

  • How to create a personalized experience through connecting digital and physical touchpoints
  • How to activate the commercial potential of the guests as well as staff
  • How to achieve mutual vision and outstanding collaboration in a fast-paced project

14:15

Responding to heightened passenger expectations through partnership and emerging technology

Chris Gilliland
Director, Innovation
Vancouver Airport Authority (YVR)
Canada
YVR is leading the charge for North American airports with its digital twin platform and ambitious plans to tackle emerging technology trends for future growth by creating an ecosystem through strategic partnerships. As the Vancouver Airport Authority reflects on lessons learned from the pandemic, the way the airport moves forward will affect the region and country. The presentation will guide audiences through how YVR is investing in its digital infrastructure to support heightened community, traveler and economic expectations amid changing travel and aviation realities.

What the audience will learn

  • How an airport team can digitalize to become more efficient, productive and modern
  • What a digital twin is and how it’s affecting the airport’s operation amid the return to travel
  • How YVR is leveraging emerging trends through its partnerships trialing the metaverse and NFTs while promoting the airport’s Indigenous art
  • How transformational opportunities contribute to the overall sustainability (financial, commercial and environmental) of an airport
  • How technology solutions succeed when people are at the center of the innovation

14:45

Passenger journey - seamless and touchless

Selvam K Mudaliar
Vice President - ICT
Bangalore International Airport Limited
India
Challa Surya Prakash Dude
Assistant Vice President - Projects ICT
Bangalore International Airport Limited
India
Bangalore Airport operations enable a seamless and touchless passenger journey from home to boarding through various innovative digital solutions such as DigiYatra, the digital processing of passengers at airports, with facial recognition as a boarding pass to allow entry, security and the boarding process; kiosk: self-assisted boarding pass and baggage tag printing, which enables passengers to check in without any assistance; self baggage drop, which simplifies and streamlines the baggage check-in process; and e-gates, which drive increased efficiency in the passenger authentication process and expedite passenger departure with less turnaround time.

What the audience will learn

  • Passenger self-service - check-in, bag drop
  • Digitization of passenger flow in an airport from entry to security to the boarding gate
  • Software-defined network for the campus to enable scaling and optimization

15:15 - 15:30

Break

15:30

Measure the game

Jens Grabeleu
Leader Joint Data Competence
FraAlliance GmbH
Germany
Andreas Hofmann
Director Business Development
Amorph Systems GmbH
Germany
FRA Alliance is a joint venture from Fraport AG and Lufthansa that seeks to improve aspects relating to business development and operations, customer experience, infrastructure, intermodality and sustainability at Frankfurt Airport. One of the started initiatives is looking into a gaming zone, the LAB Gate, to offer different gamification to passengers. To measure and analyze the success rate of this area, FRA Alliance decided to install a lidar-based measurement technology for flow analytics of passengers.

What the audience will learn

  • Gaming zones – do passengers like them?
  • How does lidar work and is it reliable technology?
  • What are the important pitfalls to avoid when looking at lidar for measurements?

16:00

How do new data platforms lead organizations to be data driven?

Zina Imegaline
Data Management Officer
Groupe ADP
France
Romain Rollet
Data Platform Manager
Hub One
France
Data-driven organizations have greater confidence in their chosen strategies. They can make more accurate predictions about the future and are able to spot new industry trends and business opportunities. But how can technology contribute to this transformation? New data platforms are powerful tools allowing airport stakeholders to become data-driven organizations by gaining insight from big data and user behavior, accessing relevant business information and leveraging distributed and fragmented data to address complex operational and strategic issues through the use of powerful content analytics.

What the audience will learn

  • How to be a data-driven organization
  • Empower the value of big data in airport digital transformation
  • Pitfalls encountered in data processing

16:30

From feeling-based situation assessment to data-driven decision making

Robert Palmer
Vice President Commercial Strategy and CFO
The Calgary Airport Authority
Canada
Marie Faucon
Marketing Manager
Smart Flows
France
You can't manage what you can't measure. While the human factor is important in assessing situations, measuring the level of crisis is key to qualifying the issue and choosing the best answer. Airports have had data for ages, now they are in the process of integrating it into the tools they use daily. Calgary Airport has integrated live passenger flow monitoring data into its total airport management process. It analyzes the retail transactions against the footfall in the retail areas and the dwell time spent there. The presentation will show the integration process, the findings and the achievements.

What the audience will learn

  • Which data has provided the best improvements
  • How integrated the data should be in the decision-making processes
  • What cultural change is requested from staff to get rid of old habits

17:00

Using data in the cloud for a touchless passenger experience

Stephen LeBlanc
Advisor, IT Business Partnership
Air Canada
Canada
Passengers today expect more control of their air travel journey through touchless and self-serve solutions. This presentation will examine how Air Canada successfully migrated its baggage platform into the cloud and integrated rich data sources from its key airport partners to ultimately improve baggage performance. By leveraging the existing baggage recovery solution along with the now centralized data, Air Canada will share how it provides a more empowering and touchless travel experience for its passengers when handling baggage recovery claims.

What the audience will learn

  • An overview of the project and deployment process and the benefits of data sharing and moving to the cloud
  • The new passenger experience for self-serve baggage recovery and the power of notifications
  • Future opportunities to provide passengers with even more self-serve solutions

SKYTRAX World Airport Awards ceremony and celebration in the exhibition hall after the conference!

Airport design, planning and development (continued)

Day 3: Thursday, March 16

Airport design, planning and development
09:00 - 15:00

Introduction by Conference Chair

Tim Walder
Senior Director and Aviation Sector Leader
Arcadis
UK

09:05

EWR Terminal A – inspiring a community's vision through FF&E

Denis Shatokhin
Project Director
EWR Terminal One LLC
USA
Lynn Gordon
Vice President of Business Development
Arconas Corporation
Canada
EWR's New Terminal A is the crown jewel of the PANYNJ, a shining state-of-the-art facility that embodies the character of the state. Developer and operator, Munich Airports Group, established a distinct vision for the FF&E to express a uniquely New Jersey feel in the terminal reflecting three distinct regions: coast, woodlands and urban communities. For its holdrooms, the design team envisioned a diverse approach to seating that would 'surprise' passengers and tie into the overall vision. The challenge was how to find the right strategic partners to creatively express the theming through furniture with a customized approach.

What the audience will learn

  • Effective FF&E design strategies that help express the overall vision and local character of a world-class terminal
  • Decision process on the FF&E and how best to select the right partners for a project
  • Strategic procurement and effective delivery strategies
  • How to create a customized passenger experience through the creative use of color, design and features

09:35 - 10:35

Panel discussion: Wheels up - keeping the doors open during expansion at PDX

Hailed as 'America's Best Airport', Portland International Airport is doubling its main terminal footprint to accommodate 35 million passengers annually. From utilizing existing infrastructure to selecting mass timber for its modularity potential, PDX is leveraging first-of-their-kind innovations to remain operational as it unites its main terminal under one seismically resilient, wooden roof. But how can it increase capacity by 65% while the doors remain open? The answer is close coordination with stakeholders and a commitment to continuity, including assembling a 9-acre wooden roof less than a mile away, designing it to slide into place over the existing building, and a phased interior renovation.

What the audience will learn

  • Hear from the airport, architect, contractor and aviation consultant on how to unify a main terminal after 80+ years of renovation
  • Understand the design considerations for building in place, including the use of existing infrastructure and the advantage of mass timber
  • Learn how construction techniques, paired with airport management best practices, can enable a terminal footprint expansion with minimal operational disruption
  • Identify sustainability strategies which led to a 50% reduction in embodied carbon from the structure and envelope of PDX
Byron Thurber
Associate Principal
ARUP
USA
Daniel Gilkison
PE, Project Manager
Port of Portland
USA
Nat Slayton
Principal
ZGF Architects
USA
Troy Slosser
Senior Program Manager
Hoffman Skanska Joint Venture
USA
Panel Moderator:
Vince Granato
Chief Projects Officer
Port of Portland
USA

10:35

The impact of hydrogen aviation on airport masterplanning

Rob ten Hove
Senior Advisor Masterplan Development
Royal Schiphol Group
Netherlands
Gopal Kandiyoor
Sustainable Aviation Consultant
NACO, Netherlands Airport Consultants
Netherlands
Net zero targets have catalyzed sustainable aviation initiatives, including hydrogen aviation. Expected to play a crucial role in the decarbonization of modern aviation, the energy carrier holds immense potential. Airports must be equipped to handle hydrogen, potentially requiring the adaptation of infrastructure, spatial planning and ground operations to support novel aircraft. Considering the timeline for the implementation of hydrogen, it is imperative that masterplans take the energy mix into account. NACO conducted a project study of Amsterdam Airport Schiphol to understand the precise requirements placed on the airport by hydrogen aviation, pertaining to spatial planning and operational procedures, based on forecasted demand.

What the audience will learn

  • Hydrogen aviation, expected growth trajectories, demand forecasting resulting in different scenarios to consider from a planning perspective
  • Hydrogen supply chain scenarios and the influence of the airport boundary
  • The requirements for hydrogen to be feasible at airports, considering space, energy and cost
  • The operational impact of hydrogen on airports, including spatial planning, ground operations and land use planning
  • Areas for further research involving hydrogen aviation, such as cross-industry clusters to increase production efficiency

11:05 - 11:25

Break

11:25

Terminal design and e-flight - models for decarbonized aviation

Marieke Smit
Programme Manager
Schiphol International
Netherlands
Christine Driessen
Airport Consultant | E-flight Lead
NACO, Netherlands Airport Consultants
Netherlands
The presentation will focus on case studies of implemented projects that illustrate how the public sector's vision and policy, combined with the private sector's research and development expertise, can result in feasible roadmaps for the decarbonization of aviation. The electric flight masterplan and terminal design with minimal (carbon) footprint are examples of this successful collaboration.

What the audience will learn

  • Roadmap to e-flight and impact on airport infrastructure
  • Terminal design with minimal carbon footprint
  • From the roadmap to the implementation of e-flight
  • The public and private sector - how to engage all stakeholders

11:55

Keeping love alive: reimagining a US medium hub airport

Denise McElroy
Senior Manager Airport Affairs
Southwest Airlines
USA
Jonathan Massey
Managing Principal
Corgan
USA
The Dallas Love Field Modernization Program is what can be achieved when the right project delivery and organization are in place. The 100-year-old airport steeped in political controversy and industry firsts was to be modernized in a fast-paced, ambitious project with a federally mandated deadline that left no room for errors or delays. With joint oversight between the city and Southwest Airlines and managed by the airline, the dynamic and forward-thinking efforts of the team resulted in a project that achieved unprecedented success including greater passenger throughput, increased passenger satisfaction during construction, and a reduction in construction cost and time through an innovative continuous improvement methodology. This story is presented by the Southwest Airlines project director and the project master architect.

What the audience will learn

  • Lessons learned regarding stakeholder interaction during the planning, design and construction stages
  • Benefits found through a unique relationship between the traditional planning, design and construction processes
  • The success and performance metrics of this landmark project including unit cost, schedule performance and delivery organization
  • The continuous improvement system put in place by the stakeholder team, and the resulting benefits to project performance and results
  • Unique design features that maximized passenger satisfaction, experience and retail spending while controlling cost and disruption

12:25

Ljubljana International Airport terminal expansion in a complex environment

Robert Rauch
Executive Project Leader
Fraport Slovenija
Slovenia
Ljubljana Airport, operated by Fraport Slovenija, unveiled a new passenger terminal in July 2021, just days before Slovenia's presidency of the EU Council in 2021. With the new terminal, we doubled the airport terminal capacity, solved our operational bottlenecks and gained improved passenger services. The construction work was completed on schedule and within budget. This difficult and extensive project also involved the reconstruction of the existing old terminal and included additional parking lots, a new bus station and a park adjacent to the terminal.

What the audience will learn

  • Key success factors for a successful terminal project on schedule within budget
  • It's not just about large-scale terminal projects and complexity
  • Leading an international team during very strict Covid measures
  • Roller-coaster journey and challenges

12:55

What's next for O'Hare - the O'Hare 21 development

Dominic Garascia
Assistant Commissioner
Chicago Department of Aviation
USA
Robert Hoxie
Chief Development Officer
Chicago Department of Aviation
USA
O’Hare Airport has embarked on a transformational terminal development program - O’Hare 21 - which will be implemented over the next decade. This presentation will provide an update on the overall capital development program, identify and discuss the program initiatives that were applied on the first program milestone - the Terminal 5 expansion - and will be the basis of future development for two new satellite concourses and the O'Hare Global Terminal. Future program initiatives to be addressed include accessible design, climate and security resilience, sustainability, near- and long-term energy transition strategies and socioeconomic inclusion and diversity.

What the audience will learn

  • What are the major development elements of the O’Hare 21 program and their associated status?
  • What are the design initiatives that were implemented on the Terminal 5 expansion, including lessons learned?
  • How will the O’Hare 21 program adapt to the future needs of the aviation industry?
  • What are the construction delivery methods being implemented for the numerous program elements?
  • How is the vision of the City of Chicago and the Chicago Department of Aviation driving the program?

13:25 - 15:00

Lunch

Customer service, passenger and personnel experience (continued)

Day 3: Thursday, March 16

Customer service, passenger and personnel experience
09:00 - 15:00

Introduction by Conference Chairs

Brian Engle
Director of Customer Experience
USA

09:05 - 10:05

Panel discussion: Airports’ CX assembled – preparing your workforce for the future

During recent years, we have all faced a dramatically changing business and operating landscape – no more so than in how airports deliver customer experience excellence. Two trends in particular that are driving this shift are inclusiveness as a core expectation and the accelerated role of technology. Attend this panel to learn more about how best to prepare your future workforce to be CX-ready and hit the ground running with this critical business factor.

What the audience will learn

  • What specific capabilities should airports develop for frontline CX staff, operating departments and business units, and executive teams?
  • What steps should airports consider now in expanding the skills of their CX workforce?
  • How courtesy and helpfulness of staff have evolved through the pandemic – from general issues pre-pandemic to safeguarding passengers
  • How technology enables frontline staff to provide a higher degree of customer experience
Dr Kirk Goodlet
Senior Director
InterVISTAS Consulting
Canada
Kurush Minocher
Director, Passenger Programs and Marketing
Greater Toronto Airports Authority
Canada
Peter Gargiulo
President
4QD Strategy Consulting LLC
USA
Panel Moderator:
Sevda Fevzi
Associate, Customer Experience and Business Development
Modalis Infrastructure Partners Inc. - Richmond, BC
CANADA

10:05

Guardians of the (airport customer experience) galaxy

Daniela Fantinati
Head of Quality Management & Customer Experience
Aeroportos Brasil Viracopos S.A.
Brazil
Marcelo Mota
Director of Operations and COO
Aeroportos Brasil Viracopos S.A.
Brazil
Airports, like many other businesses, strive to deliver operational efficiency and service quality. A critical success factor in meeting these goals is the organization’s ability to infuse a real and strong customer-centric culture into its workforce. This presentation will show how Viracopos Airport – through its Airport Quality & CX Guardians program – adopted an encompassing operational and management approach regarding customer experience that has been successful in engraining such a culture in the organization and has brought a significant evolution to the airport’s quality of service indicators, making the experience of flying through Viracopos much more pleasant.

What the audience will learn

  • Proven strategies to provide great customer experiences through cultivating a CX mindset and a cultural identity in an airport
  • How to improve the chances of meeting customer requirements, achieving operational excellence and delivering sustainable service quality
  • New opportunities to satisfy passengers and make the airport more competitive and operationally efficient
  • The impact of efficient use of quality tools and a customer journey management framework on an airport’s client satisfaction

10:35

Innovation for modern airport teams

Mike Byrom
Vice President, Airports and Crew Services
Spirit Airlines
USA
Gary McDonald
President Materna IPS North America
Materna IPS USA
USA
The presentation will focus on ways to optimize the overall airport experience strategy. In this context, emphasis will be placed on the use of new technologies to offset labor shortages and support emerging talent. This includes taking advantage of virtual coaches and other innovations designed to support airport staff and simplify the passenger journey. The main goal is to enhance the passenger experience and offer maximum comfort despite current challenges.

What the audience will learn

  • How to optimize the overall airport experience strategy
  • How technologies can help deal with current challenges such as labor shortages
  • How to enhance the travel experience despite those challenges

11:05 - 11:25

Break

11:25

Recovering customer service, both in and after the moment

Nick Dranko
Service Recovery Programme Manager
Heathrow Airport
UK
Things don't go right every time. There are occasions in everyday life where expectations don't match reality. Companies that can notice when this happens and help those affected often have much higher satisfaction scores and greater customer loyalty. Heathrow's service recovery program is designed to do just that. By empowering operational managers and contact center colleagues to recover service in, and after, the moment, Heathrow is growing its reputation, building customer loyalty and raising service levels. Post-Covid-19, service has become a major differentiator. Recovering when things go wrong is integral to standing out from the crowd.

What the audience will learn

  • What is service recovery - the science behind it
  • The importance of noticing and caring when expectations have not been met
  • How to empower operational managers to recover service in the moment
  • You may not be able to fix everything - the case for and against gestures of goodwill
  • Learning from events - maximizing data capture and analysis and feeding the results into wider business strategies

11:55

Rethinking passenger flow to improve airport efficiency

Mirjam Fröhlich
Head of Terminal and Baggage Management
Hamburg Airport
Germany
The past years were challenging for the whole airline industry. A sudden rise in the number of passengers and persistent airline as well as airport staffing challenges contributed to unprecedented difficulties over the last travel season. Due to many uncertainties, steering passenger flows and keeping a good passenger experience in harmony was and is still quite a challenge. New ways of predicting and analyzing traveler movements based on a reliable technology solution are necessary to increase customer satisfaction, such as through effective queue management, efficient resource allocation and communication (e.g. waiting times).

What the audience will learn

  • Steering passenger flows based on sensor technology
  • Real-time people flow
  • Optimizing resources, operations and passenger statisfaction

12:25

Using predicted security waiting times for passenger expectation management

Bas Cloin
Lead Data Scientist
Royal Schiphol Group
Netherlands
During peak periods in 2022, long lines formed at security checkpoints at airports throughout Europe. In addition to having to stand in line, passenger experience was negatively impacted by being kept in the dark about how long they had to wait and even being uncertain about making their flight. To better inform our passengers, we wanted to serve them security waiting time predictions. Two months later, the complete process from data onboarding to integration of the predictions in our digital channels was ready. This presentation will talk about our approach, the challenges we encountered and the way forward.

What the audience will learn

  • How to organize for rapid end-to-end use case deployment
  • Insight into the mechanism of predicting waiting times
  • How predicting waiting times fits in our future passenger journey

12:55

Democratizing data to enhance the passenger experience

Kurush Minocher
Director, Passenger Programs and Marketing
Greater Toronto Airports Authority
Canada
Pierre Lanthier
Director, IT Strategy and Innovation
Greater Toronto Airports Authority
Canada
When news stories of long queues and misinformation about airport issues dominated the headlines and social media, Pearson Airport took it upon itself to become the single source of truth for airport operational data. Through experimentation and a fail-forward culture, the organization improved transparency in key passenger processes, changing headlines and public perception. More importantly, these design sprints were a catalyst for change that focused on culture over technology, enabled teams to run experiments, learn from failure and pivot to a win, and look for outside support through non-traditional means, including partnerships with universities and crowdsourcing.

What the audience will learn

  • How Pearson embraced an operational challenge to fuel a culture change
  • How experimentation and a fail-forward culture can become the norm
  • The art of prototyping in a live environment
  • Changing public perception through democratizing data
  • Challenging data norms to benefit passenger confidence

13:25 - 15:00

Lunch

Environment and sustainability

Day 3: Thursday, March 16

Environment and sustainability
09:00 - 15:00

Introduction by Conference Chairs

Emanuel Fleuti
Head of Sustainability and Environment
Flughafen Zürich AG
Switzerland
Dr Mary Kerins
Former Head of Health, Safety, Sustainability and Environment at DAA
Mary Kerins
Ireland

09:05

Strategy to definition to delivery: designing a carbon program

Sangeeta Vishwanath
Head of Carbon Programme
Heathrow Airport Ltd
UK
Hannah Dunn
Associate Director, Carbon and Energy Consulting
Jacobs UK
UK
Demonstrating which projects deserve prioritization in reducing greenhouse gas (GHG) emissions is key to reaching net zero. A carbon marginal abatement cost curve (MACC) is the starting point to enable comparison and ranking of potential projects based on two units of common measurement: cost (£) per ton of CO2 equivalent (tCO2e). Heathrow Airport Limited (HAL) shares how it is utilizing this approach amongst others as a transparent and consistent starting point to identify carbon reduction initiatives worth delivering.

What the audience will learn

  • Establishing a carbon program
  • Understanding different appraisal tools
  • Modeling potential savings
  • Challenges and benefits of carbon program appraisal methods

09:35

Developing a roadmap to net zero

Stuart Mackenzie
MEP Lead
Mott MacDonald
UK
The paper discusses the development of a roadmap to net zero and what is achievable by 2030, 2040 and 2050 for Belfast City Airport. The airport took a pragmatic approach to the system as a whole, the cost to implement and the impact on reducing greenhouse gas emissions. The emission trajectories developed showed that the airport could achieve net zero by 2040. The roadmap reviewed future developments and emerging technologies, which were contextualized into local and regional decarbonization initiatives. This was linked to future opportunities for collaboration and also the relevant climate change scenarios that the airport is likely to experience.

What the audience will learn

  • Key principals and processes in the development of a holistic, pragmatic roadmap to net zero for a small airport
  • What factors to consider when decarbonizing direct carbon emissions of an airport in terms of cost
  • What factors to consider when assessing the indirect carbon emissions of an airport
  • Importance of collaboration with external stakeholders in the development of a roadmap to net zero
  • Considerations for future planning and development of airport infrastructure and asset management

10:05

Transition to net zero for small airports

Yacine Kebe
Director Safety Environment Quality
LAS - Dakar Blaise Diagne Airport
Senegal
With the industry adopting the net zero goal for 2050, small airports in the African region are facing an uphill battle to implement projects and initiatives for decarbonization. We will explain the main challenges in meeting the net zero target and share some of the initiatives that proved successful.

What the audience will learn

  • Emissions and carbon management plan
  • Challenges pertaining to the region and airport size
  • Environmental initiatives and future projects

10:35

Newcastle International Airport: our journey to Net Zero 2035

Graeme Mason
Chief Sustainability and Communications Officer
Newcastle International Airport Ltd
UK
The presentation will include background on Newcastle Airport; context within wider sustainability and CSR strategies; development of Net Zero 2035 strategy; energy roadmap; on-site renewables including solar farm, battery storage and regulatory issues; EV fleet and charging plans; carbon offset scheme; woodland planting strategy, linked to biodiversity net gain; sustainable financing KPIs.

What the audience will learn

  • An insight into the thinking and planning behind Net Zero 2035, including the biggest challenges
  • Our approach to the planning and delivery of a major 16MW solar farm development
  • How we put together our wider energy/decarbonization roadmap
  • Our approach to carbon offsetting, including a major woodland planting project
  • How our sustainability agenda links to financing

11:05 - 11:25

Break

11:25

Project HEART: decarbonizing domestic aviation with a zero-emission air service

Andy Smith
Head of Sustainability Strategy
Loganair Ltd
UK
Nick McGough
Director
Weston Williamson + Partners
UK
Project HEART (Hydrogen-Electric Automated Regional Transport) is seeking to do nothing less than reimagine regional air travel as both an environmentally and economically sustainable transport mode. To take on this challenge, a 16-strong consortium is looking at the whole ecosystem needed to bring about change – from green hydrogen production to zero-emission aircraft using advanced autonomous flight technology and new ground infrastructure and terminal designs. The initial focus will be on the needs of remote Scottish island communities which often rely on underdeveloped subsidized air travel between islands.

What the audience will learn

  • Aviation accounts for 2.5% of global CO₂ emissions but 40% of the emissions for passenger flights are from domestic travel
  • Zero-emission hydrogen-electric aircraft have a limited range but can contribute significant carbon reduction in the short-haul regional segment
  • The new HEART business model requires a complete reimagining of the terminal building and how it operates
  • The difference between green, blue and grey hydrogen
  • How a 'system of systems' approach is the only way to make this paradigm shift

11:55

Reducing emissions from aircraft taxiing

Mike Brown
Senior Advisor
Imperial College, London
Canada
Approximately 80% of an airport's CO2 emissions are Scope 3, and of those, a sizable percentage come from the taxiing of aircraft. This is a critical area to understand as airports transition to net zero. Analyzing over 30 million flights at nine global hub airports over several years gives us a unique insight into what drives CO2 emissions from taxiing and the strategies and tactics airports can employ to reduce them.

What the audience will learn

  • What share of total emissions comes from aircraft taxiing
  • What the main drivers of emissions are: airport geometry, aircraft age, airside congestion and gate utilization, to name a few
  • Options airports have to reduce emissions from taxiing aircraft
  • How emissions have trended before, during and after the pandemic

12:25 - 13:25

Panel discussion: How do the H2020 green airport projects enable greener flights?

We will continue from last year's panel discussion at PTE in Paris: three H2020 green airport projects toward a more sustainable future. The implementation and developments in SAF and other major solutions for greener flights. The unique character of three major projects and their 100+ partners in Europe will be highlighted to develop joint roadmaps for reaching 'fit for 55' targets at EU airports in 2030.
Christel Vandenhouten
Head of Sustainable Development
Brussels Airport Company
Belgium
Fokko Kroesen
Project Director TULIPS
Schiphol Group
Netherlands
Jesper Jacobsen
Head of Sustainability Development
Copenhagen Airports A/S
Denmark
Yannael Billard
Senior Manager Environment and Energy
Groupe ADP
France
Panel Moderator:
Denise Pronk
Head of Sustainability
Royal Schiphol Group
NETHERLANDS

13:25 - 15:00

Lunch

Facilities management and safety

Day 3: Thursday, March 16

Facilities management and safety
09:00 - 15:00

Introduction by Conference Chair

David Tomber
Director Strategic Consulting
Woolpert
USA

09:05

Kansas City Airport (MCI) asset management program and BIM/Maximo integration

Ian Redhead
Deputy Director
Kansas City Missouri Aviation Department
USA
Manik Arora
President and CEO
Arora Engineers
USA
Kansas City International Airport (MCI) opened its new US$1.5bn terminal and garage and sought to incorporate asset management software that allowed it to monitor and manage the full lifecycle of MCI’s enterprise assets, such as facilities, communications, transportation, production and infrastructure. Arora and EDI implemented Maximo and established project delivery standards for the seamless migration of data from the BIM model to Maximo. Arora and EDI ensured operations and maintenance staff were able to use and maintain the entire new facility from day one and reduced MCI’s implementation costs by approximately 50% with digital delivery.

What the audience will learn

  • How to maintain the lifecycle of an asset from design to construction to maintenance
  • How to lower an airport’s investment to create and maintain asset data
  • The challenges and solutions during the implementation and migration of data
  • The advantage and cost savings of implementing asset management programs during design and construction versus retrofitting

09:35

AI technology is disrupting airport asset management at Schiphol

Nijs Korevaar
Innovation Manager - Asset Management
Royal Schiphol Group
Netherlands
At Schiphol, most of our investments are driven by visual inspections determining the state of our assets. Shouldn’t we look for ways to capture more value from this activity? This presentation will demonstrate the use cases Schiphol is working on and, based on these experiences, show the future of AI in airport asset management.

What the audience will learn

  • Why visual inspections are so suited for AI disruptions
  • Why airports should think like tech companies concerning data capture on asset behavior
  • How to start working with AI in asset management

10:05

Sustainable facility management – think ecologically and economically, act socially

Ralph Struck
Senior Vice President Facility Management
Flughafen Berlin Brandenburg GmbH
Germany
The operation of airport and terminal facilities has a significant impact on an airport's carbon footprint, operational stability and passenger satisfaction. Nevertheless, the technical and infrastructural operation is given little attention in today's airport discussion and the influence of airport facility management on sustainability from an ecological, economic and social point of view is completely underestimated. Providing a look behind the scenes of the new Capital Airport Berlin Brandenburg International BER and using practical examples, we would like to convey impressions of sustainable building management, an intelligent circular economy and modern cleaning and catering services for international guests.

What the audience will learn

  • How facility management influences customer satisfaction and can still contribute to the sustainability of airports
  • Why cleaning at an airport is a significant factor in reducing pollutants and conserving resources
  • How modern waste management can conserve resources and support social projects at the same time.
  • How modern building automation and database monitoring can be used to ensure the basis for decision making for sustainable building operation
  • Why modern fleet management forms the basis for efficient vehicle utilization and leads to sustainable mobility

10:35

Safety versus flexibility: the importance of the right approach for opposite needs

Michele Di Franco
Plant Development and Infrastructure Asset Manager
Aeroporto G. Marconi di Bologna S.p.A.
Italy
The airport is an infrastructure where different stakeholders bring their interest. Different interests drive different priorities and these often seem to be strongly in contrast. The right approach can drive a project to cover the opposite needs which were previously incompatible. A proper analysis of the different requirements, mixed with comprehensive technical knowledge, can help focus on actual needs and better identify technical solutions that maximize the compromise. In this case study, we apply this approach to the need to implement a brand-new smoke evacuation system throughout the whole airport, saving 100% flexibility for any functional change.

What the audience will learn

  • Proper requirements analysis
  • Project management
  • Advanced fire strategy approach

11:05 - 11:25

Break

11:25

The transformation of user-friendly facilities in TTIA

Wan-Jung Chen
Administrator
Taoyuan International Airport Corporation Ltd
Taiwan
Yueh-Che Liu
Section Manager
Taoyuan International Airport Corporation Ltd
Taiwan
During the past few years, Taiwan has been one of the few countries implementing strict border control. As a result, TTIA has been struggling to strike a balance between executing strict epidemic prevention and replacing common facilities. Considering user behavior, experience and space allocation, we have installed a variety of advanced facilities, including restrooms, praying rooms, retail shops, etc. With the pandemic ending and the reconstruction of public facilities, we are now ready to welcome passengers from all over the world.

What the audience will learn

  • Intelligentization of airport facilities, such as boarding gates, restrooms, etc
  • Improvement of airport interior space
  • The policy of enhancing customer satisfaction through service improvement

11:55

Improving passenger health/well-being in airport buildings through air quality management

Anthony Bernheim
Healthy and Resilient Buildings Program Manager
San Francisco International Airport
USA
Liz Cordero
Director Program Management
CETEC
USA
San Francisco International Airport (SFO) is focused on improving passenger and airport/airline/concession employees' experience and health/well-being. Using the new Harvey Milk Terminal 1 building as a test facility, the airport implemented an Air Quality Framework program to review indoor and outdoor air quality sensor technology appropriate for an airport. Health impacts and pollutants based on the airport environment were identified to inform the selection of the sensor technology. The expected outcome will be the implementation of an airport-wide sensor program to measure/report air quality data and manage the indoor air ventilation systems for energy efficiency and improved human health.

What the audience will learn

  • Sensor technology can measure chemical and physical pollutants and can be used to validate ventilation system effectiveness
  • Green building rating systems support improved passenger and staff health and well-being
  • Different general population risk groups associated with airport-specific airborne pollutants
  • Industry strategies to reduce outdoor air pollutants entering an airport building through the ventilation system
  • Designing for health and well-being and overall sustainability (energy efficiency) are mutually beneficial and achievable

12:25

Why digital twins fail and how to achieve tangible benefits

Michael Jahn
Senior Airport Consultant
M2P Consulting
Germany
Digital twins have become one of the most discussed applications in the airport IT landscape. There is a broad consensus on their potential for airport operations though we still see airports all over the world failing at going for the digital twin. At the same time, the term is used for very different systems, with some covering only a fraction of the twin's vision. We will share the most common mistakes and hurdles observed by airports today. Further, we are presenting a digital twin considering the various perspectives and demonstrating how it can bring tangible benefits based on two practical insights.

What the audience will learn

  • Discover the range and most common mistakes of different airport digital twins
  • Understand the digital twin use cases that benefit airport operations
  • Understand why a fully evolved digital twin is the key to connect airport facility management and operations
  • Understand what airports can learn from advanced digital twins in other industries
  • Discover the digital twins of two international airports and the measurable benefits they gained

12:55

Integrating owner-controlled scope into a P3 environment

Michael Christensen
Chief Operations and Maintenance Officer
Los Angeles World Airports
USA
Melvin Price
Associate Principal
Jacobs
USA
With the advent of P3s at airports, we want to take a deeper dive into how ORAT plays a significant role in all parties achieving opening day success. Now is a great opportunity to establish the role of owner staff on a P3 versus that of other alternative or traditional delivery methods. This panel will give insight into defining the unique challenges in coordinating with stakeholders under a P3, and determining what gaps still remain for the owner's staff, airport stakeholders and various other entities.

What the audience will learn

  • What are the gaps owners and staff may have to contend with?
  • What are the unique challenges with coordinating stakeholders?
  • How does ORAT assist in bringing all of this together?
  • What are some of the lessons learned for working in a P3 environment?

13:25 - 15:00

Lunch

Increasing airport capacity and flexibility

Day 3: Thursday, March 16

Increasing airport capacity and flexibility
09:00 - 15:00

Introduction by Conference Chair

Arturo Garcia
COO
Avports
USA

09:05

The future of airport planning

Rogier Doffegnies
Consulting Director
AirportCreators
Netherlands
Airport masterplanning is history. How can your airport fulfill future demands in an extremely vibrant, uncertain and complex environment? Rogier will explain his vision of adaptive airport planning and how this has proven to be the next step for airports aiming to successfully take big steps in areas such as mobility and sustainability.

What the audience will learn

  • Why airports cannot rely on traditional airport masterplanning
  • What makes the development of airports so difficult
  • What adaptive airport planning is
  • How you can successfully apply adaptive airport planning yourself

09:35

Hong Kong International Airport: expanding the iconic Terminal 1

Oren Tatcher
Principal
OTC
Hong Kong
Opening in stages during the pandemic, this strategic expansion of HKIA’s iconic Terminal 1 increased processing capacity, including check-in, security, immigration, baggage reclaim and early bag storage. The airside features new retail, F&B and passenger amenities, including outdoor terraces. On the landside, an extended departures curb is linked to a new car park, with staff-oriented amenities and the airport’s Aviation Academy on top. Combined with the new Skybridge and extensive upgrades of the terminal’s gate boarding areas, T1 is poised to provide an enhanced passenger experience well into the future, as HKIA prepares for the opening of the new T2 in 2024.

What the audience will learn

  • Rebalancing processing capacity required for new terminal development
  • The value of expansion safeguards first considered 25 years prior to the new project
  • Architectural extension of the iconic Norman Foster-designed original terminal
  • Airside retail and F&B: the asymmetric importance of Terminal 1’s East Hall hub
  • Flexibility during crisis: how parts of the new facilities were repurposed during Covid

10:05

Lessons learned by greenfield airports from both pandemic and recovery

Anurag Shandilya
Head - Airport Operations
Noida International Airport
India
The challenges faced by existing airports during the pandemic and quick recovery set the whole of operations planning in a spin. The presentation will explain what airports on drawing boards and in the construction phase can learn and incorporate in the design and process to have minimum uncertainty and smooth delivery of passenger experience. It will outline the digital and process improvement planning that lead to flexibility and elasticity in the dynamic capacity to deal with sudden disruption.

What the audience will learn

  • The main lessons to be incorporated in the design and planning of the airport should include the variability in demand
  • How the airport capacity can be dynamically stretched to deal with sudden disruption without modifying or adding big infrastructure, thus avoiding capex infusion
  • Managing passenger expectations during unforeseen circumstances and managing the recovery phase
  • Ensuring human resources availability and training requirements for small- to large-scale operations

10:35

The future – let's think outside the box

Antoine Rostworowski
Senior Vice President, Programs and Commercial Services
ACI World
Canada
Traffic is gradually returning to 2019 numbers, and we now need to focus again on how to deal with an expected doubling of world passenger volumes in about 20 years. Present airport infrastructures cannot be doubled in size and we need to be creative, innovative and reinvent the travel journey of tomorrow. What can we expect those main changes to be? Let's think outside the box and discuss opportunities to leverage new technologies and ideas and take a step forward toward the future.

What the audience will learn

  • Main future airport principles and processing changes to be expected
  • The opportunities provided by offering passengers a personalized journey, offering processes that best meet their needs
  • Opportunities in regard to checked baggage and related processes
  • Opportunities to leverage data, AI, Internet of Things and become more proactive rather than reactive

11:05 - 11:25

Break

11:25

Lights, camera, AI!

Brian Cobb
Chief Innovation Officer
Cincinnati / Northern Kentucky International Airport
USA
The rapid acceleration of artificial intelligence (AI) capabilities is opening a whole new world of data mining. Add to this the power of machine learning (ML) and our leaders of today have a powerful tool to predict, prevent and prescribe outcomes. How do we engage, incorporate and leverage this new technology to minimize mistakes and maximize benefits?

What the audience will learn

  • Let's level-set on what AI and ML are
  • Use case 1: Managing limited infrastructure with AI+ML and wearables technology. Lessons on growth and limited resources
  • Use case 2: Robotics in action. How close is too close for comfort? Lessons learned from near-miss experience
  • Use case 3: Ground traffic control in ports of call. Lessons on advancing the technology for use in programming infrastructure
  • Use case 4: Always watching, learning and... Lessons on advancing discussion across industries

11:55

Gimpo Airport passenger terminal operational data research (focused on security check)

Somin Lee
Manager
Korea Airports Corporation
Korea
Recently, as Korea Airports Corporation promotes smart airport projects, operational data is collected and accumulated in real time. Through the data, we can analyze the daily and hourly congestion levels of each facility, which can be used for airport development and operation. Using the operational data and on-site survey, we analyzed the level of service for the security check at Gimpo Airport domestic terminal, which was congested due to the pandemic. After that, based on expert interviews and AHP surveys, we established key indicators (KPIs) and specific action plans to relieve congestion at security checks.

What the audience will learn

  • We can respond systematically to the security check congestion through level of service assessment and action plans with operational data
  • Establish a methodology to interpret and utilize operational data in the right place to relieve airport facility congestion
  • When setting an APOC, the approach of this study is applicable to establish action plans to relieve each facility's congestion
  • Existing airports can use operational data for capacity analysis and operational improvement/optimization until new airports open

12:25

Flexibility and agility in a bi-national airport with two traffic rights

Oktay Cetintas
Head of Passenger and Terminal Operations and Deputy COO
EuroAirport - Basel Mulhouse Freiburg
Switzerland
One airport, two traffic rights (BSL & MLH). One airport, two border controls (FR & CH). One airport, three markets (Tri-Rhena, GE, FR, CH). The challenges of bi-national airport operations, the complexity of the passenger flow, the impact on the operations due to different legislation in FR and CH, typically during Covid-19 as an example and case study, the importance of flexibility and agility in such an environment, pros/cons of serving three markets, working tools and planning/forecasting methods, pragmatic solutions for pax flow management, how the capacity and infrastructural flexibility can be increased and managed.

What the audience will learn

  • The challenges of a real bi-national airport
  • Flexibility and agility versus bureaucracy
  • Simplicity and pragmatism versus high-end solutions
  • Best practice – forecasting and modeling for passenger flow with three security checkpoints in two sectors (CH & FR)
  • New ideas and/or approaches for masterplanning or capacity uphold projects or daily operations and passenger flow challenges

12:55

Check-in strategy evaluation and demand-driven optimization of infrastructure usage

Gianluca Maestri
Masterplan Manager
Heathrow Airport Ltd.
UK
Dr Gerald Oettl
Senior Consultant
Beontra GmbH
Germany
During the first phase of the Covid pandemic, the common use of check-in was no longer possible due to different travel documentation requirements. However, now that the volume of passengers is growing sharply, it is not possible to allocate dedicated desks to each airline. Heathrow is working with Terminal 2 airlines to explore various check-in allocation options to reduce check-in hall congestion and queue length. We have compared different solutions in terms of check-in hall capacity and its resilience. Both demand-driven allocations and fixed allocations have been evaluated.

What the audience will learn

  • How to optimize the use of existing infrastructure (common use, dedicated, mixed) to handle increasing demand
  • Understand the implications of different check-in strategies for infrastructure needs and terminal flow
  • Understand how to save time and make data-driven scenario creation easier

13:25 - 15:00

Lunch

Technovation

Day 3: Thursday, March 16

Technovation
09:00 - 15:00

Introduction by Conference Chairs

Maurice Jenkins
CIO
Miami International Airport
USA
Samuel Ingalls
Principal Consultant
Barich
USA

09:05 - 09:35

Panel discussion: One-stop security – checked baggage tools for improving aviation security

Responsible for the security of nearly 440 federalized airports, the TSA works to enhance the customer experience throughout the travel journey without compromising operational security. By utilizing critical screening technology, TSA screens more than two million passengers daily and over 1.4 million checked items for explosives and other dangerous items. This panel will discuss the utilization of the Common Viewer Air System (CVAS) and the Baggage Analysis Tool (BAT) as baggage viewing tools in an effort to promote a 'one-stop' security approach.

What the audience will learn

  • We are investigating the use of a common viewer to remotely screen inbound international checked baggage prior to arrival
  • We are examining the use of a single computed tomography machine to screen carry-on items and checked baggage at low-volume airports
  • TSA is currently developing requirements for remote viewing of EDS image screening in collaboration with DHS S&T and CBP
Jason Hausner
Managing Director, Passenger Facilitation and Compliance
Delta Airlines, Inc.
USA
Matthew Davies
Executive Director, Admissibility and Passenger Programs, Office of Field Operations
United States Customs and Border Protection (CBP)
USA
Panel Moderator:
Melissa Conley
Executive Director of Capability Management & Innovation, Requirements and Capabilities Analysis
Transportation Security Administration (TSA)
USA

09:35

Enabling early bag storage with baggage grouping

Nancy Baggio
Director of Baggage Operations and Capacity
Vancouver Airport Authority
Canada
Mark Stokes
SmartSuite Business Unit Manager
Brock Solutions
Canada
What started out as a simple and cost-effective need for a tool to enable Vancouver International Airport’s (YVR) Early Bag Storage program has now become a robust and comprehensive solution to manage out-of-system bags. This presentation will examine how YVR tackled the challenges of manual baggage handling to quickly identify reflighted and delayed bags, increase its handling capacity and maximize existing asset utilization. Representatives from YVR and Brock will provide an overview of the solution and explain the benefits for the airport.

What the audience will learn

  • An overview of the project, deployment process and collaboration
  • The benefits YVR has gained from enhancing its manual early bag storage process
  • Future opportunities for the solution at YVR to further improve baggage handling

10:05 - 11:05

Panel discussion: Leveraging technology and procurement opportunities for baggage handling systems

This interactive panel will provide insight into how new BHS technologies can be implemented to efficiently and cost-effectively solve today’s challenges, budget shortfalls and staffing issues to keep the backbone of today’s airport baggage screening operations running smoothly with the total cost of ownership (TCO) in mind. Hear from various stakeholders from airports, airlines, the federal government and consultancy as they walk us through real-world lessons learned over the past few years and what the future may hold.

What the audience will learn

  • New innovations in checked baggage security and how to implement them
  • How funding mechanisms can affect BHS procurement
  • Lessons learned on assembling the right team of airport owner, airline, government regulator, consultant and contractor for success
  • Procurement options for BHS (design-bid-build, design-build, CMAR, etc)
  • Discussion of results from ACRP study A03-53, Total Cost of Ownership for Baggage Handling Systems
Craig Mosford
Checked Baggage Capability Manager
Transportation Security Administration (TSA)
USA
Mark Baker
Regional Manager
Southwest Airlines
USA
Mark Crosby
Vice President of Aviation
McCarthy Building Companies
USA
Robert Hoxie
Chief Development Officer
Chicago Department of Aviation
USA
Panel Moderator:
Larry Studdiford
President
Studdiford Technical Solutions, LLC
USA

11:05 - 11:25

Break

11:25

Delivering the Airport Operations Plan through innovative partnerships

Nick Woods
Chief Information Officer
Manchester Airport Group
UK
Kasper Hounsgaard
CEO
Copenhagen Optimization
Denmark
Manchester Airports Group (MAG) is creating a data-led, airport-wide, planning and operating approach that delivers crucial operational insights and creates seamless passenger journeys. To achieve this, we are looking to iteratively introduce game-changing innovations throughout the whole airport operation. This covers a staff-heavy area like security as well as check-in, baggage, and stand and gate. Once implemented, it serves as a backbone for delivering the Airport Operations Plan (AOP). The presentation presents successes achieved so far, as well as an outlook for the next 12 months.

What the audience will learn

  • How forming strategic, long-term relationships is key for success
  • The importance of a step-by-step approach harvesting lessons and success along the way
  • How successful change in the business was achieved – and implementation accelerated as a consequence
  • Our vision for the Airport Operations Plan

11:55

Forecasting anything, anywhere – the path to optimized operations

Flemming Hølvold
Digital Business Developer Aviation
Avinor
Norway
James Williamson
CEO
Veovo
UK
Airports operate in dynamic and often capacity-constrained environments. Harnessing the value of data and predictive insight is key to delivering better services more sustainably and efficiently. In one of the industry's most comprehensive machine learning programs, we are rolling out an airport-wide prediction platform that can forecast people, flight and baggage flow across all time horizons in its 40+ airports, with near zero human input. This presentation will explain the steps we have taken to build a 'crystal ball’, the insights it has gained so far and the operational benefits it is generating.

What the audience will learn

  • Lessons learned about the value of different data sources in building accurate forecasts of passenger and flight movements
  • Use cases in improving experiences for less, from check-in and baggage handling to arrivals border control
  • How becoming a data-driven organization requires putting actionable insights directly into staff hands, where and when they need it
  • How to get started – plan for scalability, start at the optimal point of impact and build trust with stakeholders

12:25

An innovative approach to stakeholder management at a mid-size airport

Christophe Coeymans
Head of Operations
Brussels South Charleroi Airport
Belgium
Mohammad Hourani
VP Products
Emma Systems
USA
In this presentation, Brussels South Charleroi Airport, Belgium's second-largest airport, will discuss its strategy to adopt an innovative way to manage the airport's key stakeholders across the airport to improve its operational efficiency, meet and measure its sustainability targets and simplify operations. The presentation will share insights into the benefits of a unified operational management approach for regional airports.

What the audience will learn

  • The importance of unified stakeholder management for regional airports
  • How measurability can support sustainability
  • How to make efficiency improvements at the apron

12:55

QAIA - Amman discusses the power of data in operational decision making

Waseem Al Rousan
IT Director
Airport International Group
Jordan
Yannick Beunardeau
Senior Vice President, Airport & Airline Operations, Europe Middle East and Africa
Amadeus
France
Imagine having an accurate snapshot of everything happening at your airport today. How many passengers did you welcome? How long did they wait to check in? What was the average passenger retail spend airside? How did the weather impact on-time performance? Now imagine comparing this view with operational and passenger activity last month, last year. And what does tomorrow hold? The answer is data and more data - shared with partners across the airport ecosystem. Readily available and easily accessible at the point of need, data has the ability to provide detailed, meaningful insights which can transform and enhance decision making.

What the audience will learn

  • Determine different passenger flows and expected dwell times at each touchpoint
  • Assign resources to optimize passenger servicing based on forecast traffic peaks and troughs
  • Adapt operations in response to predicted disruption scenarios to minimize the impact on passengers
  • Troubleshoot and resolve incidents which can impact operational performance
  • Identify commercial opportunities and evaluate their potential value for all stakeholders

13:25 - 15:00

Lunch

Welcome and opening address

Day 1: Tuesday, March 14

Welcome and opening address
08:25 - 08:55

08:25

Welcome to Passenger Terminal CONFERENCE and EXPO 2023!

Tony Robinson
Founder of Passenger Terminal EXPO
UKi Media & Events
UK

08:30

Welcome to Amsterdam and keynote address

Robert Carsouw
Executive Vice President and CFO
Royal Schiphol Group
Netherlands

Advanced air mobility (AAM), vertiport development and infrastructure

Day 2: Wednesday, March 15

Advanced air mobility (AAM), vertiport development and infrastructure
09:00 - 17:30

Introduction by Conference Chairs

Paolo Bianchi
Head of Infrastructure Strategy and Planning
Bologna Airport
Italy
Velissarios Eleftheriou
Vertiport Operations Manager
Volocopter
Germany

09:05

UK Regional Air Mobility Index – AAM connecting the regions

Darrell Swanson
Partner
EAMaven
UK
The UK Regional Air Mobility Index is an assessment of the Regional and Business Airports (RABA) group of airports that have less than 3mppa. The UK RAM Index identified 390 potentially viable routes between 32 of these airports. In contrast, only 211 routes operated domestically in 2019 and only 32 overlapped with the UK RAM Index. Thus the analysis has identified 358 new and unique routes for traditional and advanced air mobility aircraft.

What the audience will learn

  • The opportunity at regional and smaller airports arising from new AAM aircraft
  • The potential time savings achieved through flying from subregional airports
  • The economic spin-off from subregional routes

09:30

Development of new regional air mobility in Norway

Mats Gjertsen
Head of Uncrewed Traffic Management and Counter-UAS
Avinor
Norway
Terje Orskaug
Manager AAM infrastructure and ground services
Avinor AS
Norway
Based on Avinor's core network of 44 airports and ANSP services, we aim to push forward the development of new regional and offshore air mobility services in Norway. With Norway's challenging topography and the state of current transportation options, coupled with a political ambition to enable people to live, work and do business all over the country, we believe Norway is a very attractive early adopter market for AAM. The domestic oil and gas industry has already demonstrated heavy cargo transportation to offshore oil rigs by uncrewed aerial vehicles. What are the next steps for new regional air mobility?

What the audience will learn

  • The value of AAM for regional and offshore transportation
  • Conceptual approaches to the development of vertiport capacity, and key hurdles to overcome
  • Importance of close collaboration between airport and ANSP
  • Key ATM/UTM services to enable AAM
  • Norway's attractiveness as an early adopter market for AAM

09:55

The advancement of AAM and airport innovation at CVG

Brian Cobb
Chief Innovation Officer
Cincinnati / Northern Kentucky International Airport
USA
Geoffrey Ax
Principal / Aviation Practice Leader
Populous
USA
CVG is widely known and well respected in the industry for its approach to innovation. Much of that success is a result of committing to and delivering on technology advancements rather than being mired in ideation and conceptual speak. CVG is looking to set the mark on a one-of-a-kind opportunity to revolutionize airport connectivity for cargo and passengers in the near term while redefining and elevating the role of an airport. The CVG region is ideal for development, talent and partnerships with industry to set the model of the AAM airfield of the future.

What the audience will learn

  • How can airports learn from the past to prepare themselves for the next technological developments?
  • What will the AAM airport model become?
  • How will AAM and current airport mobility connect as a future hub?
  • What are the needed infrastructure requirements to operate and grow a scalable AAM operation?
  • Development of airspace traffic flows into a traditional airport environment

10:20

Combined speaker Q&A

10:35 - 10:55

Break

10:55

Milan Airports hubs for different forms of innovative mobility

Alessandro Fidato
Chief Operating Officer
SEA Milan Airports
Italy
Milan Airports’ goal is to contribute to the development of UAM in Italy, creating a network of vertiports starting from Milan and the Lombardy region. Milan Airports aims to develop by 2025 (in time for the Winter Olympic Games Milan-Cortina 2026) four vertiports with the highest demand, two located in Malpensa and Linate airport venues and two in Milan urban areas. We want to enrich our current services portfolio to increase business diversification and improve the accessibility level of Linate and Malpensa airports with a new sustainable air-transportation mode in line with our sustainability strategy goal of net zero by 2030.

What the audience will learn

  • Innovation – new passenger travel experience
  • Infrastructure – new vertiports
  • Business diversification – accessibility level of Linate and Malpensa airports' improvement

11:25

Advanced air mobility in the Paris region and beyond

Joyce Abou Moussa
Head of Innovation Business Development
Groupe ADP
France
Groupe ADP has been leading the advanced air mobility roadmap for the Paris region since 2018, and has been actively readying its airports to host the future vertiports as of 2024 for the service pre-commercial launch. The presentation will share insights on the Parisian roadmap, its challenges and experimentation program, and highlight the role Groupe ADP plays in the space, leveraging its expertise in innovation and airport planning and operations to accelerate other initiatives and markets worldwide.

What the audience will learn

  • AAM Paris region roadmap, challenges and experimentation program
  • The active role of airports as key mobility stakeholders in the advanced air mobility ecosystem
  • Worldwide AAM initiatives

11:55 - 12:35

Panel discussion: AAM – vision and strategic plans for Europe

Urban air mobility will change the way we travel in our cities, reducing travel times, traffic congestion and the climate impact. Airports are playing a fundamental role in the development of UAM, acting as the key stakeholders. This panel focuses on the passenger journey: from the airport terminal to the UAM facilities, to the final destination. UAM and regional air mobility will enhance connectivity between cities and regions. ENAC, the Italian CCA, has developed a strategic plan (Piano Nazionale Aeroporti) to make this happen, with the aim to scale it at the European level.

What the audience will learn

  • AAM in Rome: challenges, innovations and developments
  • A new passenger journey from the airport to the city
  • UAM and RAM: the Italian national plans for the aviation sector
  • The AAM developments in the Italian National Airport Plan (Piano Nazionale Aeroporti)
  • The social, economic and environmental sustainability and scalability of AAM
Dr Calogero Giammusso
Head of Operations
UrbanV
Italy
Costantino Pandolfi
Infrastructure Planning Director
ENAC - Italian Civil Aviation Authority
Italy
Dr Lutz Weisser
Managing Director
Munich Airport International GmbH
Germany
Paolo Cambula
General Manager
ADR Ingegneria SpA
Italy
Panel Moderator:
Ruud Ummels
Managing Director
To70 Aviation
NETHERLANDS

12:35 - 14:00

Lunch

14:00

Lessons learned while planning for advanced air mobility

Paul Wheeler
Director, Aerial Innovation
WSP
USA
As technology improves, there is an opportunity to innovate transportation solutions to improve access to goods and services without adding pavement and lane miles. The State of Utah has conducted a study to understand the infrastructure assets, regulatory modifications and needs for statewide implementation of advanced air mobility (AAM). The presentation will discuss past and current research being conducted and how the findings can assist others in incorporating AAM into their transportation systems. Furthermore, it will examine the associated infrastructure assets and regulatory changes for the safe and efficient implementation of alternative transportation options for a sustainable future.

What the audience will learn

  • Understand what regulatory changes may be needed on a local level to support advanced air mobility
  • Understand key elements for analyzing current and future infrastructure to support AAM
  • Describe the challenges with integrating new transportation options into existing cities
  • Understand ways to incorporate underutilized infrastructure in space-limited environments
  • Understand options for integrating new transportation solutions into multimodal solutions

14:25

Vertiports digital approach: commonalities and divergences with the airport digital ecosystem

Brad Miller
Managing Director, UK and EMEA
Ferrovial Vertiports
USA
Benjamin Moreno
CEO
Airport Gurus
Spain
Vertiports are the key challenge for ground infrastructure in advanced air mobility. Besides the resemblance to other kinds of airfields, vertiports are a unique infrastructure mainly because of their urban nature, intermodality requirements, flight range, seamless and faster operational procedures, and a lower ratio of passengers versus operations. These special characteristics demand top-notch, cutting-edge digital solutions for all stakeholders. Cost savings while keeping the highest standards in travel experience become the essence to make the business sustainable, along with the ability to manage the flight network, allowing the flexibility of accommodating new upcoming regulations and industry demands.

What the audience will learn

  • Similarities and differences between airports and vertiports, and their impact on the digital needs of each infrastructure.
  • Identification of main stakeholders at vertiports, their basic digital needs and how to cover them.
  • Challenges that vertiports technology design must take into account, from a technical, regulatory, operational and innovation point of view.
  • The role the technology on the implementation of a green sustainable ecosystem model at vertiports.
  • Level of flexibility required by the technology at vertiports on an uncertain regulatory and operational framework

14:50

Adapting airport airside simulation to vertiports

Jörn Jaeger
Head of Airspace and Vertiports
Volocopter GmbH
Germany
Conventional airport design and operational approaches do not work for urban air mobility and its infrastructure. Therefore, UAM market participants should be familiar with the specifics of VTOL aircraft design and operations and look into vertiport simulation. The presentation will show the capabilities and expertise that are required for vertiport planning and optimization, especially for the airside. It will also identify typical resource limitations and bottlenecks at vertiports and provide an insight into Volocopter’s simulation model and applications.

What the audience will learn

  • Why smart vertiport planning is important today
  • Key assumptions for vertiport airside simulation
  • Some vertiport use cases, including assumptions and results
  • Benefits of adopting A-CDM milestones
  • Understanding vertiports as part of a network

15:15

Combined speaker Q&A

15:30 - 15:45

Break

15:45

Introduction: vertiport specialists

Robin Riedel
Partner
McKinsey and Company
USA

15:55

Vertiports: instrumental to the ultimate success of advanced air mobility

Kevin Cox
CEO
Ferrovial Vertiports
USA
The success of the nascent industry of advanced air mobility/urban air mobility/regional air mobility is highly dependent on the siting, funding, development and operation of vertiports that are strategically located to maximize passengers (first and last mile), seamlessly integrated into the fabric of the community, and supported by federal regulators, local officials and the communities and passengers they are there to serve.

What the audience will learn

  • How critical it is to appropriately site the vertiport and the various factors involved
  • How the design must ensure smooth and efficient flow of passengers to maximize speed and efficiency
  • How collaboration is key to the success of this entire industry

16:15

Launching AAM beyond Europe – an international context

Duncan Walker
CEO
Skyports
UK
There is an increasing focus on the first mover markets for advanced air mobility. As well as European cities, there is substantial momentum in Asia and North America. This presentation looks at the potential winners in the race to be first and, in particular, the challenges and opportunities in each market for deploying vertiports.

What the audience will learn

  • Where the first mover markets for AAM really are
  • What makes a realistic first mover
  • The opportunities for airports and vertiports in these markets
  • The challenges
  • Predictions for the first market for AAM

16:35

Developing infrastructure for advanced air mobility

Carlo Tursi
CEO
UrbanV
Italy
UrbanV is developing vertiport networks in Rome, Venice, Bologna and in Nice/Cote d'Azur. In Rome, a test vertiport was inaugurated in October 2022 and is already operating. In Rome, we plan to start operating the first vertiport network by the end of 2024. In the session, we will share our vision for how to bring advanced air mobility to our cities, our experience in integrating vertiport operations within airport settings, the need for cooperation across the industry and the challenges faced by this industry today.

What the audience will learn

  • Timeline for the first vertiports to become operational
  • Challenges of this industry today
  • Cooperation across industry players

16:55

Combined panel and speaker Q&A

SKYTRAX World Airport Awards ceremony and celebration in the exhibition hall after the conference!

Airport design, planning and development

Day 1: Tuesday, March 14

Airport design, planning and development

Introduction by Conference Chairs

Tim Walder
Senior Director and Aviation Sector Leader
Arcadis
UK

09:05

Auckland Airport Capital Development Program – restarting and reshaping

André Lovatt
General Manager Infrastructure
Auckland International Airport Limited
New Zealand
Graham Bolton
Global Aviation Practice Leader
Mott MacDonald
UK
In early 2020, AIAL was at the advanced stage of planning for a NZ$4bn+ capital program – transforming aging assets to deliver a world-class travel experience and support sustainable long-term growth. The program has now been reshaped, in partnership with key stakeholders, reflecting the four key pillars of AIAL’s sustainability strategy: Purpose | Kaupapa; Place | Kaitiakitanga; People | Whānau and Community | Hapori. This presentation will give an overview of the updated program, from the agile approach to the development of the original plan to the evolution of the plan in response to current realities.

What the audience will learn

  • Context of the current and future capital development program at AIAL
  • Application of an agile approach to airport planning and development
  • Importance of collaboration in the airport development process
  • Embedding sustainability at the heart of the development

09:35 - 10:35

Panel discussion: A growth mindset for flexible terminal development

Passengers. Personnel. Planet. Three key drivers changing our industry. As four US airports implement and adapt their assets, learn how they have approached the work with an understanding of how passenger needs are evolving, how the workforce is changing, and their global impact. The process is always evolving, which thrives in organizations with a growth mindset like these airports. Join this interesting panel and hear from: PHL nearing completion of an airport masterplan; PIT, recently completed a major $US1bn terminal design; GRR, during a US$500m construction project; PDX, in the middle of a US$2bn terminal program.

What the audience will learn

  • Reframe how we think about resilience. Beyond flood and fires, more about managing expectations
  • Consider how and why the planning process is continuous through all phases of implementation
  • How to plan/design to meet infrastructure needs now and in the future
  • How to adapt design and construction to account for major disruptions
  • Planning is not useful on a shelf. Even during construction, there is no better time to think ‘what is next’
Api Appulingam
Deputy Director of Aviation, Capital Development
Philadelphia International Airport
USA
Casey Ries
Engineering and Planning Director
Gerald R. Ford International Airport Authority
USA
Chad Willis
Director of Planning
Allegheny County Airport Authority (PIT)
USA
Sean Loughran
Planning and Development Director
Port of Portland
USA
Panel Moderator:
Scott Tumolo
Aviation Facilities and Terminal Planning - Americas
C&S Companies
USA

10:35 - 10:55

Break

10:55

Communicating through construction: building, maintaining and strengthening community support

Nancy Volmer
Director of Communication and Marketing
Salt Lake City Department of Airports
USA
Many airports are remodeling and expanding, but in 2020 Salt Lake International opened Phase 1 of the first new US hub airport to be built in the 21st century. The challenge was to build community support and generate messaging that resonated with various audiences, while educating, informing and engaging. Through a comprehensive communication and marketing plan for the new SLC redevelopment program, we successfully achieved these goals through research, messaging, branding, marketing, traditional and social media and video production. This presentation will walk through these various steps and show how they can be used to successfully design a program for any airport.

What the audience will learn

  • The importance of doing research and surveying one's audience before undertaking a branding program
  • Developing a brand that communicates and resonates with an audience and is adaptable for use in all media
  • Strategically developing messaging that educates and informs while engaging the audience
  • Planning events and press conferences that generate extensive media results
  • Educating internally on the importance of consistent and credible communication

11:25

Investing in a new airport during a crisis

Dr Ayca Kolukisa
Chief Strategy Officer
New International Heraklion Airport
Greece
New Heraklion Airport, the largest ongoing greenfield project in Europe, is planned to open its doors to passengers in 2026. While the new EU regulations and the new environmental charges are on the table, the ongoing impact of the Covid crisis, Brexit, economic and energy crisis and increased cost of infrastructure materials affects the design, business model and development strategy of the New Heraklion Airport, which faces high seasonality and belongs in the 10-20 pax class and aims for net zero and high quality of service.

What the audience will learn

  • Brief introduction to the new greenfield airport
  • How airport design can adapt to ongoing changes in the aviation market
  • How the Fit-for-55 regulation affects airports and competition between EU and non-EU airports
  • Quality of service, passenger experience, seasonality
  • Landside development

11:55 - 13:15

Lunch

13:15

Three values converged into one: NaTeCo is Pittsburgh’s DNA

Paul Hoback
Executive Vice President and Chief Development Officer
Pittsburgh International Airport
USA
Pittsburgh International Airport engaged world-class teams to incorporate the region’s best assets into the design and construction of a new LEED-certified US$1.39bn terminal and multimodal complex set to open in 2025. The vision for transforming PIT was based on the region’s assets of nature, technology and community (NaTeCo); the area’s rolling hills are reflected in the design. High-tech amenities developed in the region will be incorporated throughout the new terminal. The facility will evoke Pittsburgh’s rich sports, arts and culture scenes. Seamless integration of PIT’s existing Airside Terminal will combine form and function into one iconic and practical structure.

What the audience will learn

  • How the NaTeCo concept acts as the touchstone and guide for the design of the new terminal at PIT
  • How the design team adopted a uniquely Pittsburgh philosophy of NaTeCo to guide the design
  • How the terminal design team was immersed in the Pittsburgh community before formal design to accurately reflect the region
  • How PIT’s new terminal is uplifting and reflective of the region and embraces the inspirational aspects of the area
  • How PIT’s new terminal will seamlessly integrate with the existing terminal with minimal operational impact

13:45

BGI – transformation program toward world-class experience

Pietrick Voyer
Director of Operations
GAIA Inc. Grantley Adams International Airport
Barbados
The island of Barbados is known to be one of the leading voices for the Caribbean. The island is also known to be one of the best Caribbean islands to visit. The airport infrastructure is outdated and we are currently under pressure. The airport has put together a transformation program with the goal of transforming the entire passenger experience and journey. This includes new facilities, new passenger flow, new technology, sustainability, etc. The goal of the presentation is to present this program and discuss challenges and opportunities for such an airport when it comes to rethinking the passenger journey.

What the audience will learn

  • Current challenges related to an airport the size of BGI
  • Covid traffic recovery and the challenges it has brought for the latest season and how it was managed
  • New masterplan program and how it has been defined and developed
  • Financing journey and challenges for a post-Covid environment

14:15

Digitalizing design and construction – Terminal 2 at Bangalore International Airport

Ramyo Dey
Assistant Vice President - Planning and Design
Bangalore International Airport Limited
India
The Kempegowda International Airport in Bengaluru is the first in India to have used building information modeling (BIM) for end-to-end project delivery. BIAL is always on the lookout for technology that helps us deliver our vision of enabling journeys, creating experiences and touching lives as the gateway to a new India. When the expansion of our airport facilities was conceived, we automatically began to explore the best tools available to help us in this endeavor. BIM was extensively used for end-to-end project delivery that included dynamic asset management with facilities management for preventive maintenance for a mega project.

What the audience will learn

  • How cloud collaboration was achieved between contractor, client and consultants in a mega airport terminal project at Bangalore Airport
  • How to plan for asset management with terminal design
  • Linking asset management and BMS in terminal design
  • Digital twin creation with as-built information about the project

14:45

Planning the new augmented airport for a positive impact

Federico Raja
Airports Planning
GESAC SpA | Naples and Salerno Airport
Italy
Michele Miedico
Director of Planning, Environment and Progetto Salerno
GESAC SPA - Naples and Salerno Airports
Italy
Given the social and economic importance of an airport on the local community and its connection to other land-based transportation systems, the airport masterplan may be used to accelerate the transformation of urban areas and generate value. The augmented airport is a key stakeholder in the development of the local community, enabling value creation through urban regeneration projects. The masterplan of the new Salerno Airport and the 'Mille alberi per la città' project in Naples are good examples of how to operate in nearby areas, reducing climate-altering gases and enabling landscape enhancement to increase urban prosperity and quality of life.

What the audience will learn

  • How to plan the airport’s development as a multimodal hub
  • How to accelerate the transformation of the airport’s neighborhood areas and generate value
  • How to reduce climate-alterating gases enabling landscape enhancement

15:15 - 15:30

Break

15:30

Implementing transformational change at LAX

Terri Mestas
Chief Development Officer
Los Angeles World Airports
USA
Ron Siecke
US West Director of Aviation
Jacobs
USA
LAX is in a race to prepare for the Olympic Games in 2028. With US$15bn in active construction and another US$15bn in the pipeline, this session will focus on how the LAWA leadership team is transforming the airport through monumental change as they prepare to host on the world stage. This presentation will provide an update on the current Landside Access Modernization Program (LAMP) and preview the next major phase, including the Airfield and Terminal Modernization Program (ATMP) and Cargo Modernization Program.

What the audience will learn

  • What are the major development elements of the LAX program and their associated status?
  • What are the lessons learned from the program to date?
  • What are the delivery methods being implemented for the numerous program elements?
  • How will the program adapt to future needs?
  • How is the overall vision of the City of Los Angeles driving the program?

16:00

Preparing for future growth: how to serve 100 million passengers

Jim Starling
Chief Construction and Infrastructure Officer
Denver International Airport
USA
Denver International Airport's growth has quickly outpaced its original design. In order to serve an anticipated 100 million annual passengers within 10 years, DEN created Vision 100, an across-the-board strategy to inspire employees, contractors and partners to pull together and make history.

What the audience will learn

  • How DEN's growth defied planning and required a new direction
  • How DEN developed its strategy to prepare for 100 million annual passengers
  • How guiding principles guide DEN's societal behavior
  • How pillars of activity divide DEN's work into manageable segments
  • How Vision 100 is recreating America's newest major hub

16:30 - 17:30

Panel discussion: Better by design – maximizing return on investment in airport terminals

Passenger experience, sustainability and financial position are critical factors in today’s competitive aviation environment. A panel of leading experts will discuss strategies on how design can maximize ROI in airport terminals. The panel will include diverse perspectives from an airport (Seattle), developer (Noida Zurich Group), airline (Southwest, United) and global design architect (HOK). Key themes include enhancing customer experience; maximizing revenue generation; reducing material use and carbon emissions; and lowering total cost of ownership. Airport operators can quantify these themes to make informed design decisions that have a positive impact on their facilities and optimize ROI.

What the audience will learn

  • Innovative design strategies to maximize return on investment in airport terminals
  • How design plays a significant role in operation and maintenance costs, financial health, environmental stewardship and occupant well-being
  • Diverse perspectives on design strategies from an airport (Seattle), developer (Noida Zurich Group), airline (Southwest, United) and designer (HOK)
  • Strategies to maximize revenue generation and lower total cost of ownership
  • How design can quantify opportunities for informed decisions that have a positive impact on terminal facilities and optimize ROI
Ashwini Thorat
Vice President Head of Design and Planning
Noida International Airport Zurich Group
India
Heather Karch
Facilities and Infrastructure Architecture Manager
Seattle International Airport
USA
Keith Hui
Principal and Regional Director Aviation+Transportation
HOK
USA
Nick Scott
Director of Airport Planning and Design
United Airlines
USA
Steve Sisneros
Vice President of Airport Affairs
Southwest Airlines
USA
Panel Moderator:
David Tomber
Director Strategic Consulting
Woolpert
USA

Opening day party in the exhibition hall, after the conference!

Day 2: Wednesday, March 15

Airport design, planning and development
09:00 - 17:30

Introduction by Conference Chair

Tim Walder
Senior Director and Aviation Sector Leader
Arcadis
UK

09:05

AYT – a charter-holiday airport undergoing major fast-track expansion

Isabel von Fournier
Project Director
Fraport AG
Germany
Fraport has operated terminals and parking for more than 20 years at Antalya Airport, which is a major destination during the European summer leisure season. In 2021 the joint venture won the concession again for another 25 years, which was the start of a major expansion project. In 36 months, a total of 160,000 square meters of terminal expansion area, GAT and VIP terminals, parking and other infrastructure, and 1.2 million square meters of airside areas have to be designed and constructed, while ensuring operations in parallel.

What the audience will learn

  • Insight into the complexity of phasing and construction in a live environment
  • Challenges and achievements to overcome different perspectives on operational concepts
  • Challenges of operating a charter airport with a high seasonal peak
  • Challenges of implementing Fraport’s sustainability KPI set

09:35 - 10:35

Panel discussion: Passenger migration – what it means for smaller airports

How are smaller airports handling the explosive growth post-pandemic? Passenger migration has caused, in some cases, explosive growth at smaller and mid-size airports as passengers abandon large cities in hopes of greater quality of life. This panel will discuss the issues smaller airports face in quickly adjusting to rapid air service growth, parking demands that outstrip capacity and facilities not designed to accommodate rapid passenger growth. Can airports quickly provide amenities expected in today's travel environment without breaking the bank? Do airline agreements need to change? What about concessions? How do we prepare to be resilient for what is to come?

What the audience will learn

  • How to weather the supply chain crisis during capital development
  • How airlines and airports can come together to create winning strategies for development and growth
  • How formally tried and true project delivery methods may need to be adjusted
  • What role should airlines expect to play in major airport capital projects? What do airports think about that?
Amanda Twitchell
Senior Project Manager / Architect
Reno-Tahoe Airport Authority
USA
Katherine Goudreau
Managing Director, Corporate Real Estate
American Airlines
USA
Mark VanLoh
CEO
Jacksonville Aviation Authority
USA
Nick James
Senior Regional Manager - Airport Affairs
Southwest Airlines
USA
Panel Moderator:
Roddy Boggus
Vice President, Buildings Strategy - Aviation
RS&H, Inc.
USA

10:35 - 10:55

Break

10:55

Geneva Airport – from Aile Est to net zero

André Schneider
CEO
Genève Aéroport
Switzerland
Douglas Paul
Associate Partner
RSHP
UK
Sustainable development and a spirit of innovation are at the core of the strategy of Geneva Airport. The presentation will illustrate how these objectives have shaped the holistic sustainable development strategy of the airport and manifest through recent, ongoing and future projects. True to its values – quality, reliability, ecology, diversity, well-being, creativity, proximity, transparency – Geneva Airport is setting new standards through its hardware and software: redeveloped infrastructure, renewed buildings, ambitious policies. This will be evidenced notably by details on the Aile Est, CAP2030, GeniLac, the airport’s airlines financial support policy and the electrification strategy for vehicles on the tarmac.

What the audience will learn

  • Turning constraints into opportunities: sustainable innovative development should not be less with less, it is more with less
  • Terminal renewal: with CAP2030, the airport redevelops its main terminal while improving quality of service and intermodal connectivity
  • Operational energy efficiency: the Aile Est heralds a new generation of airport buildings designed to be energy positive
  • Green energy sources: GeniLac will reduce heating and cooling needs through a hydrothermal loop courtesy of Lake Geneva
  • Ambitious policies: the airport provides financial support to airlines operating with last-generation planes

11:25

Love your airport – designing with an authentic identity, place and community

Darron Freegard
Terminal Planning and Strategy Manager
Perth Airport Pty Ltd
Australia
James Berry
Director - Global Aviation
Woods Bagot
Australia
For airports to rebuild their reputation they need to be loved by their local community, travelers and employees alike. This talk will look at the rare examples around the world where airports are loved by their local community and why. With specific new and future project examples in North America, London and the ME, the talk will explain in detail how 'design' and diligent stakeholder engagement can be used to provide an authentic sense of identity, place and community.

What the audience will learn

  • What makes people love their airport
  • How design can be used to create an authentic sense of place
  • How inclusive design thinking can build local community support
  • How stakeholder engagement can give a voice to important minority groups – with specific reference to the Australian indigenous communities
  • How airports can become more than steel and glass processors and become much-loved civic assets

11:55 - 13:15

Lunch

13:15

Sustainable capacity enhanced during operations: FCO airport experiences

Dr Elisabetta Fossi
Head of Terminal and Commercial Planning and Development
Aeroporti di Roma SpA
Italy
Paolo Cambula
General Manager
ADR Ingegneria SpA
Italy
The FCO airport has delivered excellence in terms of quality in the last five years, although massive important works are still in progress. ADR has collected four ACI best airport awards in the last five years, thanks to a strong commitment across the whole airport community and all activities. A strategic approach, sharing with CAA and stakeholders, controls and detailed reporting, and an ORAT program are fundamental to obtaining the best results. Passenger experience and capacity offer growth with profitability and inclusion.

What the audience will learn

  • The value of stakeholder engagement in the airport community
  • Sharing of each phase of development
  • Safety and operational excellence
  • Group inclusion and added value

13:45

The transformation of Peru - Jorge Chávez International Airport

Turgay Kircar
Chief Operating Officer
Lima Airport Partners
Peru
Alexander Larisch
Director External Consulting
Fraport AG - Frankfurt Airport Services Worldwide
Germany
Despite the Coronavirus pandemic and its effects on global travel, Lima Airport Partners has started the construction of a 40 million passenger terminal, including adjacent infrastructure such as new aprons, new landside areas, a new runway and a new ATC tower. The presentation will give an insight into the project and the corresponding transformation required in the change from the old airport infrastructure to the new airport infrastructure. New processes, technology and operational concepts are being developed and aligned with stakeholders before their implementation to support the terminal opening scheduled for the end of 2024.

What the audience will learn

  • Design insights for an efficiently planned 40 million passenger terminal
  • New technology implemented
  • Transformation concept to include all airport stakeholders
  • Timeline and activities to ensure on-time terminal opening
  • First remote apron tower concept implemented in South America

14:15 - 15:15

Panel discussion: Planning perspectives - North American airline and airport industry trends

We have heard the term 'new normal' a lot lately in aviation, but what does that really mean? This panel brings together some of the airports and airlines in North America that are actively evolving post-pandemic, whether through construction projects, new technologies, or new initiatives. The discussion will dive into what the panelists are seeing from each unique perspective, and how each stakeholder is thinking about capacity needs, technology and facility development. Lessons learned will also be shared by the panelists.

What the audience will learn

  • How airports in the midst of large projects are evolving to the changing landscape
  • How technology and the passenger experience play into and are impacted by planning
  • How air service goals and the air carrier makeup fit into the larger planning picture
  • Emerging trends, initiatives and processes
  • Lessons learned from adapting to the 'new normal'
Brady Fredrickson
Director of Planning and Capital Programming
Salt Lake City Department of Airports
USA
Joshua Jones
Senior Manager - Corporate Real Estate - Airport Planning
United Airlines
USA
Julien Carron
Associate Director, Air Carrier Service Development
Greater Toronto Airports Authority
Canada
Marcus Lam
Vice President
InterVISTAS Consulting Inc.
USA
Panel Moderator:
Josh Cohn
Senior Director, Airport Planning
InterVISTAS Consulting
USA

15:15 - 15:30

Break

15:30

Embedding sustainability at the heart of the Keflavik Airport expansion

Guðmundur Daði Rúnarsson
Chief Commercial and Airport Development Officer
Keflavik International Airport
Iceland
Carl Dainter
Head of Aviation
Mace
UK
The expansion of Iceland's Keflavik Airport will see the capacity double over the next decade. With sustainability at the core of these plans, Isavia has set an ambitious target to reduce Keflavik’s operational carbon footprint by 99% by 2030, building on Iceland's established sustainability-led history. Isavia has developed a program that embeds sustainability firmly within its capital delivery model. This presentation will highlight how this program will realize the sustainable benefits and what the industry can learn from best practices when applied at the commencement of major programs.

What the audience will learn

  • Why sustainability is important for capital delivery
  • Where airport operators should focus their net zero efforts
  • How to practically embed sustainability within delivery
  • Offering a live example from Isavia

16:00

Rehabilitating Canada’s second busiest runway at Toronto Pearson International Airport

Paul Dormer
Associate Director, Capital Restoration
Greater Toronto Airports Authority
Canada
This presentation will explore the innovations, challenges and strategies used throughout the planning, design and construction of an eight-month rehabilitation project of the second-busiest runway in Canada. First built in the 1960s, the 3km runway needed to be reconstructed due to the wearing down of its concrete substructure, a direct result of weather conditions, continued use and time. This project will extend the lifespan of the runway by 30 years and is critical to ensure the continued safe operation of Toronto Pearson and flight operations, and consequently the safety of passengers, employees and the communities it serves.

What the audience will learn

  • An overview of the process and considerations throughout all phases of a runway rehabilitation project, from design to commissioning
  • Mitigation strategies used to accommodate and minimize impacts to airport operations
  • The benefits of a robust engagement campaign with internal and external partners as well as the community
  • Design and construction elements used to reduce environmental impacts
  • Responses to key challenges and lessons learned

16:30

ORAT – operational readiness and airport transfer at Berlin Airport

Roland Böhm
Head of Infrastructure and Systems
Flughafen Berlin Brandenburg GmbH
Germany
Christoph Aumüller
COO and ORAT Expert
On-block
Austria
The strategic implementation of ORAT was a major success factor for the opening of Berlin Brandenburg Airport in October 2020. An extensive ORAT program was designed to integrate the development and execution of the operational documentation, testing and commissioning, training, trials and the actual transfer. In total, 47 trial days were carried out. Even after two years of operation at BER airport, most of the implemented ORAT structures and management approaches are still part of the day-to-day business and improving the operational and organizational performance significantly.

What the audience will learn

  • Success factors of the ORAT program at BER Airport
  • Opening an airport during a pandemic
  • ORAT as part of the airport organization transformation process
  • Impact of ORAT on post-opening operations at BER

17:00

Why airports need a new approach to sense of place

Kym Meys
Executive General Manager Planning and Infrastructure
Adelaide Airport Ltd
Australia
Developing a sense of place is best not seen as an architect’s masterplan. It is the combination of the physical, sensory, behavioral and emotional environment that will provide meaning to a location. More than just creating the environment, this requires active planning to design for not only attraction but also the involvement of people and creating a sense of belonging. It is an experience that will continue to build over time. Find out how embedding a sense of place was delivered through a major Australian airport's recent terminal expansion project.

What the audience will learn

  • Why it is critical that considering sense of place is the first step to airport planning
  • How to develop a framework that defines a unique sense of place proposition to enhance competitiveness and customer experience
  • How an airport changed its approach to design, activation and more to create a truly unique sense of place

SKYTRAX World Airport Awards ceremony and celebration in the exhibition hall after the conference!

Day 3: Thursday, March 16

Airport design, planning and development
09:00 - 15:00

Introduction by Conference Chair

Tim Walder
Senior Director and Aviation Sector Leader
Arcadis
UK

09:05

EWR Terminal A – inspiring a community's vision through FF&E

Denis Shatokhin
Project Director
EWR Terminal One LLC
USA
Lynn Gordon
Vice President of Business Development
Arconas Corporation
Canada
EWR's New Terminal A is the crown jewel of the PANYNJ, a shining state-of-the-art facility that embodies the character of the state. Developer and operator, Munich Airports Group, established a distinct vision for the FF&E to express a uniquely New Jersey feel in the terminal reflecting three distinct regions: coast, woodlands and urban communities. For its holdrooms, the design team envisioned a diverse approach to seating that would 'surprise' passengers and tie into the overall vision. The challenge was how to find the right strategic partners to creatively express the theming through furniture with a customized approach.

What the audience will learn

  • Effective FF&E design strategies that help express the overall vision and local character of a world-class terminal
  • Decision process on the FF&E and how best to select the right partners for a project
  • Strategic procurement and effective delivery strategies
  • How to create a customized passenger experience through the creative use of color, design and features

09:35 - 10:35

Panel discussion: Wheels up - keeping the doors open during expansion at PDX

Hailed as 'America's Best Airport', Portland International Airport is doubling its main terminal footprint to accommodate 35 million passengers annually. From utilizing existing infrastructure to selecting mass timber for its modularity potential, PDX is leveraging first-of-their-kind innovations to remain operational as it unites its main terminal under one seismically resilient, wooden roof. But how can it increase capacity by 65% while the doors remain open? The answer is close coordination with stakeholders and a commitment to continuity, including assembling a 9-acre wooden roof less than a mile away, designing it to slide into place over the existing building, and a phased interior renovation.

What the audience will learn

  • Hear from the airport, architect, contractor and aviation consultant on how to unify a main terminal after 80+ years of renovation
  • Understand the design considerations for building in place, including the use of existing infrastructure and the advantage of mass timber
  • Learn how construction techniques, paired with airport management best practices, can enable a terminal footprint expansion with minimal operational disruption
  • Identify sustainability strategies which led to a 50% reduction in embodied carbon from the structure and envelope of PDX
Byron Thurber
Associate Principal
ARUP
USA
Daniel Gilkison
PE, Project Manager
Port of Portland
USA
Nat Slayton
Principal
ZGF Architects
USA
Troy Slosser
Senior Program Manager
Hoffman Skanska Joint Venture
USA
Panel Moderator:
Vince Granato
Chief Projects Officer
Port of Portland
USA

10:35

The impact of hydrogen aviation on airport masterplanning

Rob ten Hove
Senior Advisor Masterplan Development
Royal Schiphol Group
Netherlands
Gopal Kandiyoor
Sustainable Aviation Consultant
NACO, Netherlands Airport Consultants
Netherlands
Net zero targets have catalyzed sustainable aviation initiatives, including hydrogen aviation. Expected to play a crucial role in the decarbonization of modern aviation, the energy carrier holds immense potential. Airports must be equipped to handle hydrogen, potentially requiring the adaptation of infrastructure, spatial planning and ground operations to support novel aircraft. Considering the timeline for the implementation of hydrogen, it is imperative that masterplans take the energy mix into account. NACO conducted a project study of Amsterdam Airport Schiphol to understand the precise requirements placed on the airport by hydrogen aviation, pertaining to spatial planning and operational procedures, based on forecasted demand.

What the audience will learn

  • Hydrogen aviation, expected growth trajectories, demand forecasting resulting in different scenarios to consider from a planning perspective
  • Hydrogen supply chain scenarios and the influence of the airport boundary
  • The requirements for hydrogen to be feasible at airports, considering space, energy and cost
  • The operational impact of hydrogen on airports, including spatial planning, ground operations and land use planning
  • Areas for further research involving hydrogen aviation, such as cross-industry clusters to increase production efficiency

11:05 - 11:25

Break

11:25

Terminal design and e-flight - models for decarbonized aviation

Marieke Smit
Programme Manager
Schiphol International
Netherlands
Christine Driessen
Airport Consultant | E-flight Lead
NACO, Netherlands Airport Consultants
Netherlands
The presentation will focus on case studies of implemented projects that illustrate how the public sector's vision and policy, combined with the private sector's research and development expertise, can result in feasible roadmaps for the decarbonization of aviation. The electric flight masterplan and terminal design with minimal (carbon) footprint are examples of this successful collaboration.

What the audience will learn

  • Roadmap to e-flight and impact on airport infrastructure
  • Terminal design with minimal carbon footprint
  • From the roadmap to the implementation of e-flight
  • The public and private sector - how to engage all stakeholders

11:55

Keeping love alive: reimagining a US medium hub airport

Denise McElroy
Senior Manager Airport Affairs
Southwest Airlines
USA
Jonathan Massey
Managing Principal
Corgan
USA
The Dallas Love Field Modernization Program is what can be achieved when the right project delivery and organization are in place. The 100-year-old airport steeped in political controversy and industry firsts was to be modernized in a fast-paced, ambitious project with a federally mandated deadline that left no room for errors or delays. With joint oversight between the city and Southwest Airlines and managed by the airline, the dynamic and forward-thinking efforts of the team resulted in a project that achieved unprecedented success including greater passenger throughput, increased passenger satisfaction during construction, and a reduction in construction cost and time through an innovative continuous improvement methodology. This story is presented by the Southwest Airlines project director and the project master architect.

What the audience will learn

  • Lessons learned regarding stakeholder interaction during the planning, design and construction stages
  • Benefits found through a unique relationship between the traditional planning, design and construction processes
  • The success and performance metrics of this landmark project including unit cost, schedule performance and delivery organization
  • The continuous improvement system put in place by the stakeholder team, and the resulting benefits to project performance and results
  • Unique design features that maximized passenger satisfaction, experience and retail spending while controlling cost and disruption

12:25

Ljubljana International Airport terminal expansion in a complex environment

Robert Rauch
Executive Project Leader
Fraport Slovenija
Slovenia
Ljubljana Airport, operated by Fraport Slovenija, unveiled a new passenger terminal in July 2021, just days before Slovenia's presidency of the EU Council in 2021. With the new terminal, we doubled the airport terminal capacity, solved our operational bottlenecks and gained improved passenger services. The construction work was completed on schedule and within budget. This difficult and extensive project also involved the reconstruction of the existing old terminal and included additional parking lots, a new bus station and a park adjacent to the terminal.

What the audience will learn

  • Key success factors for a successful terminal project on schedule within budget
  • It's not just about large-scale terminal projects and complexity
  • Leading an international team during very strict Covid measures
  • Roller-coaster journey and challenges

12:55

What's next for O'Hare - the O'Hare 21 development

Dominic Garascia
Assistant Commissioner
Chicago Department of Aviation
USA
Robert Hoxie
Chief Development Officer
Chicago Department of Aviation
USA
O’Hare Airport has embarked on a transformational terminal development program - O’Hare 21 - which will be implemented over the next decade. This presentation will provide an update on the overall capital development program, identify and discuss the program initiatives that were applied on the first program milestone - the Terminal 5 expansion - and will be the basis of future development for two new satellite concourses and the O'Hare Global Terminal. Future program initiatives to be addressed include accessible design, climate and security resilience, sustainability, near- and long-term energy transition strategies and socioeconomic inclusion and diversity.

What the audience will learn

  • What are the major development elements of the O’Hare 21 program and their associated status?
  • What are the design initiatives that were implemented on the Terminal 5 expansion, including lessons learned?
  • How will the O’Hare 21 program adapt to the future needs of the aviation industry?
  • What are the construction delivery methods being implemented for the numerous program elements?
  • How is the vision of the City of Chicago and the Chicago Department of Aviation driving the program?

13:25 - 15:00

Lunch

Airport design, planning and development – Middle East and Asia

Day 2: Wednesday, March 15

Airport design, planning and development – Middle East and Asia
09:00 - 17:30

Introduction by Conference Chair

Kashif Khalid
Regional Director - Middle East & Africa
IATA
United Arab Emirates

09:05

A terminal in a garden: Terminal 2 at Bengaluru Airport (BLR)

Satyaki Raghunath
Chief Strategy and Development Officer
Bangalore International Airport Limited
India
Derek Moore
Principal
SOM
USA
Bengaluru was known historically as The Garden City of India, for its tree-lined boulevards and expansive public parks. More recently, the city has earned a reputation as a global center of high-tech services. This dual identity – nature and technology – served as the client's inspiration for the design of the new Terminal 2. The design team, led by SOM, worked through multiple iterations of all elements to realize this vision with an unusual plan, natural materials and lavish landscaping and planting. Meanwhile, the BIAL operations team introduced multiple innovations to make the terminal the most digitally advanced in India.

What the audience will learn

  • Genesis of the plan: the masterplan and early alternatives studied
  • Development of the design: landscape, structure, materials, sustainable design features
  • Collaborations: client's vision, consultants' creativity, contractors' ingenuity
  • Innovations in digital processing and facilitation of passengers at BLR
  • Operational influences on the design and fit-out

09:35

Noida International Airport – from the drawing board to reality

Nicolas Schenk
Chief Development Officer
Noida International Airport (a Zurich Airport company)
India
Jan Michael Wicki
Head Program Development & ORAT
Noida International Airport (a Zurich Airport company)
India
A report from the construction site regarding the development of the new greenfield airport in the Delhi Metropolitan Region. The presentation shows how robust the program and operational requirements are proving to be in implementation. The examination of operational requirements (ConOps) in the strategic planning phase is a success factor. Program requirements related to sustainability and efficiency. Reflection of how important it is to define a vision regarding sustainability and efficiency for all project partners. Further, the challenges of construction and how they are overcome will be presented, followed by an outlook on the further course of the project.

What the audience will learn

  • Challenges in the structural implementation of a greenfield airport project in a challenging environment
  • Which assumptions from the strategic project phase have proved to be robust and are correspondingly relevant in the implementation
  • Importance of a concept of operations in the strategic project phase and how it’s used as orientation for all project participants
  • Focus on sustainability goals and how the net zero vision has established itself as an important cornerstone for all stakeholders
  • A conclusion is drawn about the current findings regarding the greenfield airport project development and the related challenges

10:05

Airport upgrades and expansion

Nandita Bhatt
Airport Director, Udaipur Airport - GM Architect
Airports Authority of India
India

10:35 - 10:55

Break

10:55

Upholding Hong Kong as the international aviation hub

Vivian Cheung
Chief Operating Officer
Airport Authority Hong Kong
Hong Kong
The status of Hong Kong International Airport (HKIA) as a global aviation hub was never in doubt despite the pandemic. Given the city’s perfect location at the heart of Asia and its extensive air network, HKIA has demonstrated its resilience in the air travel business and exceptional commitment to realizing its long-term development vision amid unprecedented challenges. As its passenger traffic has increased notably due to the relaxation of travel restrictions, HKIA is all set to welcome visitors from countries all over the world.

What the audience will learn

  • How HKIA has got itself prepared for the robust recovery in air traffic
  • HKIA’s main strategic ambitions in the short and long term to strengthen its leading hub position
  • HKIA’s latest plan to elevate the airport as a world-class destination

11:25 - 12:25

Panel Discussion: What lies ahead?

The panel will discuss the challenges and performance of airports in the regions: how recovery has been and is being led, ways to spur traffic activity, along with airport capacity rationalization, key trends affecting airport passenger terminal processing, strategy for future growth and economic security, future expansion plans and ambitions, creating a culture to drive innovation and sustainability goals.

What the audience will learn

  • Airport development in the Middle East and Asia
  • Deep-dive opportunities for the industry
  • Airport operations and collaboration
  • Passenger experience and confidence
  • Airport capacity rationalization
Luis Felipe de Oliveira
Director Deneral - ACI World
Airports Council International
Canada
Serkan Kaptan
CEO
TAV Airports
Turkey
More panelists to be announced
Panel Moderator:
Kashif Khalid
Regional Director - Middle East & Africa
IATA
UNITED ARAB EMIRATES

12:25 - 13:45

Lunch

13:45

Introduction of a smart airport city at Haneda International Airport

Yuto Tokumitsu
Assistant Manager
Haneda Future Development Co., Ltd.
Japan
The presentation will provide an introduction to and summary of a smart city project next to Haneda International Airport. The project is being implemented by a consortium of private companies that includes the operator of Haneda Airport. It aims to catalyze the growth of the technology industry in Japan and highlight Japanese technology and culture to the world by taking advantage of its location. The development consists of facilities, including R&D offices, hotels, conference halls, music halls and Japanese cuisine. Numerous smart city initiatives are being implemented involving fields such as autonomous driving, robots and healthcare.

What the audience will learn

  • Information on an exemplar smart city project in Japan supported by the Ministry of Land, Infrastructure, Transport and Tourism of Japan
  • Example of a smart city developed by a collaboration of private companies with support from the public sector in Japan
  • Trends of smart city initiatives within Japan, which is a country facing a decreasing and aging population

14:15

The making of Taoyuan Airport, an Asian hub

Hong-Bin Sun
Vice President
Taoyuan International Airport Corporation (TIAC)
Taiwan
Andrew Tyley
Partner
RSHP
UK
Taoyuan Terminal 3 has brought together TIAC's collective aviation experience to provide a new terminal designed for an emerging new Asian traveling market. The result is a unique, dynamic and fluid architecture that allows for easy adaption and future transformation of airport functions without compromising the passenger experience.

What the audience will learn

  • Creating an environment with enhanced qualities in passenger experience
  • Increasing passenger numbers by easy access to transfers
  • Seamless connection between aircraft and onward travel options
  • Connecting Taoyuan into Taiwan’s developing regional airports
  • Development of the airport design and construction site over the Covid-19 period

14:45

Chongqing Terminal 3B – a new mega-satellite in central China

Cristiano Ceccato
Director
Zaha Hadid Architects
UK
Chongqing in Sichuan, China sits in a geographically central location that makes it an ideal site for hub operations. In 2019, Chongqing Jiangbei International Airport launched a competition for a new satellite terminal that would expand the capacity of the recently completed Terminal 3A. At 350,000m² and 35 MAP capacity, Terminal 3B is one of the largest satellite terminals ever conceived. The competition was won by Zaha Hadid Architects and local partners CSWADI. The interior design was subsequently awarded to Nordic and local partner UDG. This presentation will describe the key features of this high-capacity domestic satellite hub.

What the audience will learn

  • Passenger terminal planning
  • Domestic hub operations
  • Design and construction in China

15:15 - 15:30

Break

15:30

Presentation and speaker to be announced

16:00

Constructing airports: what are the new challenges?

Zakaria Masmoudi
Aviation Affairs Consultant and Head of Projects
Sharjah International Airport
United Arab Emirates
Marios Sentris
Aviation Lead, Program Director
Parsons
United Arab Emirates
What are the challenges faced when deciding to invest in an airport program, from the regulatory and environmental constraints to the funders’ expectations of such investments? What are the challenges during the design and construction stages? How to meet the operators’ expectations during the commissioning stage? What are the contractual and commercial challenges during the construction? What are the must-have technologies to incorporate into a new project? These are questions that we faced during a complex and long-term construction project and this session intends to genuinely shed some light.

What the audience will learn

  • Procurement and funding strategies
  • Post-Covid must-have design elements
  • Passenger experience as a commodity
  • Flexible construction methodologies

16:30

Red Sea International Airport - realizing the vision

Joseph Stratford
Projects Executive Director - Airports
Red Sea Global
Saudi Arabia
The Red Sea Project is a flagship project of Saudi Arabia's Vision 2030. Regenerative sustainable tourism and barefoot luxury coastal experiences require an airport to provide access, that stays true to the vision. Joseph will explain how the vision is being realized at the Kingdom's newest and boldest airport offering.

What the audience will learn

  • The vision of the 16 luxury resorts of the Red Sea Project
  • Purpose and requirements of RSIA
  • Sustainability and the environment
  • Technology selection and adoption
  • Unique features

17:00

King Salman International Airport masterplan and new terminal

Marco Mejia
Executive director
Public Investment Fund (PIF)
Saudi Arabia
Seif Allah Bahaa Eldin
Senior partner
Foster + Partners
UK
King Salman International Airport will boost Riyadh’s position as a global logistics hub and stimulate transportation, trade and tourism. The airport is expected to accommodate up to 185 million passengers and process 3.5 million tons of cargo by 2050. It will cover an area of approximately 57km2, allowing for six parallel runways and airport support facilities, residential and recreational facilities, and retail outlets. With sustainability at its core, King Salman International Airport will be powered by renewable energy.

What the audience will learn

  • New King Salman International Airport concept masterplan
  • Phasing and milestones to deliver the project horizon 2030 and 2050, targeting passengers and cargo
  • Aerotropolis integration between the real estate and the airport assets
  • Innovation and sustainability initiatives that will be integrated as part of this development
  • Riyadh identity will be the foundation of an elevated passenger experience

SKYTRAX World Airport Awards ceremony and celebration in the exhibition hall after the conference!

Airport/smart cities, regions and transport connections

Day 1: Tuesday, March 14

Airport/smart cities, regions and transport connections
09:00 - 17:30

Introduction by Conference Chairs

Alexandra Covrig
Senior Project Manager
Airport Regions Council
Belgium
Sergi Alegre Calero
Director General
ARC - Airport Regions Conference
Belgium

09:05

Sustainability and the airport city

Myron Keehn
President and CEO
Edmonton International Airport
Canada

09:35

Creating a sustainable world-leading airport city

Gert-Jan De Graaff
Chief Executive Officer
Brisbane Airport Corporation
Australia
How do you create a world-leading sustainable airport city? What needs to be done now to create a future we can all be proud of? Brisbane Airport is Australia’s third busiest airport and a sustainability leader. It is the gateway for the climate positive Brisbane 2032 Olympic and Paralympics Games. BNE is located in one of the most aviation reliant nations on the planet. Everyday aviation helps overcome remoteness to deliver economic prosperity, health care and connect Queensland to the world. Discover how Brisbane Airport is investing in sustainability to create a better future.

10:05

YVR – the future of growth and connection

Andy Margolis
Vice President, Airport Capacity and System Design
Vancouver Airport Authority
Canada
As travel and aviation build back from the impacts of the global pandemic, YVR is focused on the future. Its continued growth keeps British Columbia connected to the world and also keeps the community and businesses connected to new ideas, experiences, knowledge, goods and investment to ensure a healthy and sustainable economy. The presentation will discuss how YVR is growing – with technology, innovation and climate top of mind – and how the airport's many points of connection are supporting the region’s local businesses and communities now and for years to come.

What the audience will learn

  • Staying ahead of Covid: how YVR navigated challenges amid a surge in demand and post-pandemic labor shortages to remain ahead of the disruption that systemically affected major airports worldwide through the summer of 2022
  • Land use and cargo: how YVR redesigned its land use plan, unlocking opportunities for new development, and how it is growing its cargo business by exploring and investing in digital infrastructure
  • Digital innovation: how YVR is leading innovation at the airport and in sectors outside of aviation, including through its one-of-a-kind digital twin
  • Climate: how YVR is decarbonizing its operations and supporting the decarbonization of the aviation industry by advancing electrification and the development and use of sustainable aviation fuel
  • Musqueam and the future: YVR is working to ensure the airport grows with purpose to stay competitive and keep community and businesses connected while walking together with our Indigenous partners toward reconciliation

10:35 - 10:55

Break

10:55

Airport city concept in line with airport expansion

Yuki Kawakita
Assistant Manager
Narita International Airport Corporation
Japan
A third runway and terminal realignment are planned for Narita Airport from 2029 onward. After the works, the number of flights and passengers will almost double. The number of employees is also expected to increase from 40,000 to 70,000. On the other hand, the areas surrounding the airport are currently experiencing a decline in population due to falling birth rates and an aging population. Using the airport expansion, NAA has started to study the airport city development to achieve integrated growth of the airport and surrounding areas, with a focus on building a town where airport employees live.

What the audience will learn

  • Solving social issues
  • Airports and their relationships with the local community
  • Potential for new business as an airport company

11:25

Transport connections are key in reaching climate neutrality by 2030

Ulla Ruuskanen
Senior Advisor, Project Manager in Avia Network
City of Vantaa Senior Advisor, Project Manager in Avia Network
Finland
Our accessibility and competitive edge depend on well-functioning connections, in which air traffic and the travel paths related to it are key. To ensure Finland’s connectivity and security of supply, it is of the utmost importance that we ensure the preconditions for Finnish air traffic. The AirRail project will be implemented as part of developing the main line. The AirRail project will bolster the airport’s regional connectivity and strengthen rail traffic’s position in the travel paths. Vantaa light rail will be another solution, starting at a Helsinki metro station and running throughout the Aviapolis to the airport - 19km altogether.

What the audience will learn

  • City and region are working together with Avia network's stakeholders toward a carbon-neutral future
  • Seamless travel and last mile challenges are one of our top priorities: AirRail and Vantaa light rail
  • How to achieve climate goals with multistakeholder cooperation. The Green Deal Manifesto, our common climate agreement, was published in 2021
  • The actors of the Avia network actively implement the climate goals set for air traffic
  • The Avia network promotes the airport as a hub and a multimodal travel center for the future, ensuring connectivity

11:55 - 12:15

Lunch

12:15

Developing the UK’s most socially impactful airport – London Luton

Graham Olver
CEO
Luton Rising
UK
Ian Taylor
Global Aviation Business Leader
Arup
UK
Luton Rising is a business and social enterprise that is owned by a sole shareholder, Luton Council, for community benefit not private shareholders. At London Luton Airport, we are owners of by far the most socially impactful airport in the UK, supporting and improving lives across the communities we serve. We make a major economic contribution to our local region and aim to be one of the greenest and most sustainable airports.

What the audience will learn

  • Community airport: different success measures and obligations
  • More than an airport
  • Money, impact, ambition
  • Whole town, whole system
  • Path to sustainability

12:45

Strategic planning around airports as a driver for regional development

Anouk Kuitenbrouwer
Partner KCAP / Lecturer ETH
KCAP / ETH
Switzerland
With an integrated vision that combines economic development and spatial planning with ambitious landscape and mobility proposals, the Keflavik Airport Area Strategic Master Plan in Iceland aims to transform strategic sites around Iceland's international airport into a showcase for the country's socioeconomic and sustainable strategy. The Keflavik Airport Area Strategic Master Plan provides a comprehensive case study of an integrated planning approach demonstrating how airport urbanism at airports can pave the way for long-term sustainable development, act as a catalyst for innovation in the regional economy and help overcome barriers to successful planning.

What the audience will learn

  • Integrated economic and spatial planning
  • Case studies - airport regional positioning
  • Innovative planning methods
  • Branding underpinning planning
  • Co-creation process with stakeholders

13:15

Transformational Solidarity Transport Hub (STH)

Mikolaj Wild
CEO
Centralny Port Komunikacyjny
Poland
Danny Aoun
Board Member
Dar Group
Lebanon
CPK is a planned transfer hub located between Warsaw and Łódź, envisioned to integrate air, rail and road transport. One of Europe’s largest and most ambitious infrastructure projects, CPK is the first greenfield investment in years, centered around the new airport which will handle 40 million passengers a year in its first phase. At the same time, the largest modernization of the country's rail transportation system will create approximately 2,000 new railway lines, mainly high-speed. CPK and Dar will present the key elements of the proposed project and how it will transform logistics and operations throughout Europe.

What the audience will learn

  • Proposed greenfield airport concept
  • Rail connectivity
  • Hub and logistics potential

13:45

Airport platforms and intermodality

Jean-Charles Content
Lead Architect - Asia Pacific
Groupe ADP
Hong Kong
Thimotée Berger
Architect - Deputy Head of Architecture and Design department
Groupe ADP
France
Parisian airport access modes: how Orly and CDG airports are challenging the new millennium regarding intermodality. What we can learn from the design of the new terminal in the People's Republic of China. A focus on air-rail links.

What the audience will learn

  • Parisian airports' new strategy
  • ORY and CDG examples
  • Chinese examples
  • Urban impacts and airport city
  • Ground transportation center

14:15 - 14:30

Break

14:30

Vital, sustainable and accessible airport

Marcel van Beek
Process Innovation
Schiphol
Netherlands
Upgrading airports as admirable places to work is a hot topic. In this Schiphol Airport mobility program are e-bikes, new bike paths and digital features, the ingredients that help personnel not worry and be happy if they cycle to work every day – becoming vital, saving on work-related costs and feeling proud to travel in a sustainable way.

What the audience will learn

  • How to make the airport more accessible
  • Saving more space for passengers
  • Creating a more vital and resilient workforce
  • A huge step toward sustainable company mobility
  • How to invest and how huge the returns are

15:00

Moving minds and modes

Silke Devacht
Senior Product Development Manager
Brussels Airport Company
Belgium
Dieter Scheltjens
Head of Mobility Services
Brussels Airport Company
Belgium
Mobility and accessibility are essential for an airport. The diversity of the target groups makes it a challenge to develop a sustainable airport mobility plan. Developing into an airport business district enlarges the target groups even more. Gathering and structuring scattered data is the first task to tackle. We are happy to share some first insights on how to change the mindset of airport users, both passengers and staff, in terms of their mindset and mode of transportation. Join us on this journey.

What the audience will learn

  • How to tackle mobility data challenges?
  • How to construct a sustainable airport mobility plan?
  • How to influence the choice of transportation mode to and from the airport?
  • How to adapt the airport to new mobility desires?

15:30

Budapest Airport – intermodal transit hub

René Droese
Chief Development Officer
Budapest Airport
Hungary
Anneke Christa-Schreijer
Associate Director Airport Strategy and Planning
NACO-RHDHV B.V.
Netherlands
Budapest International Airport has reached a stage in its development where it has become imperative to accommodate future growth on airside and landside in an integrated, sustainable mode (including public transport) and evolve into an intermodal transit hub. In this presentation, the process of integrating these facilities and stakeholder concerns in a workable plan will be shared with the wider industry.

What the audience will learn

  • How an airport's vision and strategy, combined with a consultant’s planning and development expertise, can result in a workable plan
  • Shareholder and stakeholder demands can be integrated into a suitable plan
  • How integrated landside developments are combined with terminal facilities

16:00 - 16:30

Panel discussion: Smart airport mobility - data sharing for a sustainable journey (STARGATE)

Airports can become an integral part of the wider mobility infrastructure. Airports and stakeholders can take informed decisions regarding operations by better understanding and mapping mobility flows within the airport environment. The goal is to offer a sustainable journey to employees, passengers and visitors. In this panel, we will describe the first results of the European project STARGATE. Panel members consist of mobility experts (Lux Mobility, Sopra Steria) as well as airports implementing smart mobility solutions (Brussels Airport, Budapest Airport). The panel will discuss the opportunities and challenges they see and how to collaborate to achieve the best results.

What the audience will learn

  • Applying data to improve mobility in and around airports
  • New mobility opportunities for passengers and visitors
  • How mobility can fit into different airport contexts
  • Working together with airport stakeholders on mobility topics
Elke Bossaert
Strategic Accessibility Manager
Brussels Airport
Belgium
Patrick van Egmond
Managing Director
LuxMobility
Luxembourg
Zsofia Fazekas-Kertesz
Environmental Specialist
Budapest Airport Ltd.
Hungary
Panel Moderator:
Ella Soltani
Managing Director To70 Belgium
To70 Aviation Belgium
BELGIUM

Opening day party in the exhibition hall, after the conference!

Aviation security, border control and facilitation

Day 1: Tuesday, March 14

Aviation security, border control and facilitation
09:00 - 17:30

Introduction by Conference Chair

Neville Hay
Director of Training
Interportpolice
UK
Dr James Smith
President
Smith-Woolwine, Inc.
USA

09:05 - 09:45

Panel discussion: Data and artificial intelligence (AI) applications for security improvement

The increased recognition of the importance of data in airports and the growing development of AI solutions available in the marketplace offer interesting opportunities for improvement in security processes. These improvements are scalable and applicable to airports of all sizes. This panel will offer some case studies of data and AI use employed and piloted at two major US airports to enhance the physical security processes for restricted-area access and parking management. The panel will also address expanding legal and regulatory issues with regard to growing international restrictions on data collection and processing tools.

What the audience will learn

  • How AI can be utilized in conjunction with existing access control and camera systems to address nuisance alarms and piggybacking
  • How data programs can work to create greater access to restricted areas and promote airport commerce
  • How data programs can be utilized to enhance passenger screening queueing challenges and reduce vulnerabilities
  • How data programs can work to create greater access to restricted areas and promote airport commerce
  • How a changing international regulatory environment for data collection and processing, including the application of AI, affects security programs
L. Clint Welch
Director, Aviation Security and Public Safety
San Diego County Regional Airport Authority
USA
Wendy Reiter
Interim Chief Operating Officer
Port of Seattle
USA
Panel Moderator:
Donald Zoufal
President / Lecturer
CrowZ Nest Consulting /University of Chicago
USA

Speaker changeover

09:50 - 11:00

Panel discussion: Implementing AI/ML at the security checkpoint

This panel highlights the growing applications of machine learning and artificial intelligence at checkpoints. The panel will discuss what AI/ML is, how it is implemented in the checkpoint, use cases and high-level performance increases at airports, and understanding the regulators' views on implementing new algorithms versus a traditional screening model.

What the audience will learn

  • What AI/ML is in the security checkpoint
  • How AI/ML can be used to increase security, efficiency and pax experience
  • The initial results of AI/ML at airports
  • The next steps for implementation
  • What are regulators thinking on AI/ML?
Alan Tan
Senior Vice President, Aerodrome Safety and Aviation Security
Changi Airport Group
Singapore
Jeffrey Barrow
Associate Director Safety and Security
Greater Toronto Airports Authority
Canada
Paul Evans
Security Technology Manager
Heathrow Airport
UK
Sander Olivier
Coordinator AVSEC Policy Development Unit
Ministry of Justice and Security
Netherlands
Scott Dullard
General Manager Operations
Melbourne Airport
Australia
Panel Moderator:
Antoine Rostworowski
Senior Vice President, Programs and Commercial Services
ACI World
CANADA

11:00 - 11:20

Break

11:20

Threats of digitalization in the aviation sector - embedding business continuity

Javier Caldes-Casas
Aviation Security Consultant
Caldes & Foners
Spain
The aviation sector has been increasing its digitalization, and thus, heavily relying on IT. This has been accelerated due to the global pandemic with the aim of providing improved efficiency, safety, security and customer experience. The exponential growth in digitalization makes airports and airlines 'juicy targets' for bad actors. Having a robust understanding of the value of embedding business continuity in each operation is instrumental in helping to build organizational resilience.

What the audience will learn

  • A better understanding of the potential threats and risks of digitalization in airports and airlines and its impacts
  • Methods to raise awareness, 'buy-in' and the practice of business continuity in the aviation industry
  • Embedding strategies to make business continuity an integral part of your operations

11:50 - 12:50

Panel discussion: Insider threat today

What types of insider threats are there today? How are the workforce challenges with regard to new people and rapid staff turnover in aviation affecting insider threats? What mitigation strategies are effective? What is the role of a security culture in tackling insider threats?
Laxman Moyo
Director Aviation Security
Civil Aviation Authority of Zimbabwe
Zimbabwe
Peter Nilsson
Police Commissioner
Airpol
Sweden
Philip Bamber
Vice President of Airport Security
Qatar Airways
Qatar
Scott Dullard
General Manager Operations
Melbourne Airport
Australia
Shawn Goudge
Senior Security Specialist
AVSEC Expert
Canada
Panel Moderator:
Nicholas Ratledge
Senior Manager, Security, Safety, and Operations
ACI World
CANADA

12:50 - 14:00

Lunch

14:00

Convergence of airport aviation security and cybersecurity

Shawn Goudge
Senior Security Specialist
AVSEC Expert
Canada
Airport cyber (IT) security and aviation (physical) security have often been treated separately and often by different airport organizations. New ICAO standards and increased digitalization and connectivity are helping to transform the service available to customers and improving everything from efficiency to reliability for regulated operators. The interconnectivity between information technology and other processes shows that aviation security and cybersecurity should not be in individual silos: they need to be integrated, and cybersecurity vulnerabilities need to be considered in the AVSEC risk assessment process. There is a need to converge cybersecurity and AVSEC.

What the audience will learn

  • Learn the importance of the convergence of physical and cybersecurity
  • Understand the cyber threats to airport aviation security
  • Understand the challenges in integrating cybersecurity in an airport security program
  • Learn about international approaches to aviation cybersecurity

14:30

Cyber resilience for airports from a cybersecurity airport practitioners' training perspective

Nikos Papagiannopoulos
Senior Project Manager
Athens International Airport
Greece
Sebastien Peynet
Project Manager
Airbus CyberSecurity SAS (ACS)
France
Digital airports are heavily dependent on IT/OT and SCADA-based systems. Cyber resilience for those airports is a topic that is appearing with a higher priority in the agendas of C-level airport professionals. Successful cybersecurity strategies require that the triad of people (culture, skills, experience), methods and technology be sufficiently developed and supported. The session will present the latest advanced cybersecurity training methods and strategies specifically for airport cybersecurity practitioners. The use of digital-twins infrastructure on specialized and purpose-built cyber ranges with advanced training simulators emulating advanced and complex threats for airports' mission-critical systems will be analyzed.

What the audience will learn

  • The reason why cybersecurity is a critical factor for digital airports
  • How cybersecurity practitioners in complex and extensive industrial infrastructures such as airports can be efficiently trained
  • What is the role of digital twin infrastructures and purpose-built cyber ranges in airport cybersecurity training
  • How to conduct complex risk analysis and simulate impact propagation of attacks
  • Practice attack detection, clarification and classification in an IT/OT environment similar to the one that is worked in daily

15:00

Cyber policy in an evolving threat landscape

Robert Costello
Chief Information Officer
Cybersecurity and Infrastructure Security Agency (CISA)
USA
Yemi Oshinnaiye
Chief Information Officer
Transportation Security Administration (TSA)
USA
The imminent and constantly evolving potential for cyberattacks against transportation infrastructure requires continued vigilance, information sharing and the development of dynamic policies and capabilities to strengthen our cybersecurity posture. Cybersecurity, in particular, remains a key area of concern for us as the scope of this issue has grown tremendously over TSA’s 20-year history. The presentation will provide insight into how a government agency conducts the shift and engages with industry, and will share best practices and lessons learned from this journey.

What the audience will learn

  • We have focused on mitigating potential cybersecurity threats and updating internal guidance and technology to achieve effective compliance
  • Industry can help us by understanding that the screening process and technology are more than just algorithms or simple hardware
  • Ensuring the industry ceases to use outdated, end-of-life technology in new solutions will prevent the need for recurring, larger industry changes

15:30 - 15:45

Break

15:45

Culture and human factors in aviation security

Dorota Broom
Technical Advisor Aviation Security
CAA International
UK
Kevin Sawyer
Senior Manager – Aviation Security Development
CAA International
UK
In the era of rapid technological growth, we need to remember that our people can be both the strongest and the weakest links in the system. Understanding human limitations and capabilities is essential not only to build a strong and effective security culture but to keep our aviation community safe and secure. To achieve good security outcomes, promoting an effective security culture is critical. The key challenge is ensuring all staff think and act in a security-conscious manner. Embedding aviation security as a core business value and making security everyone’s responsibility is how we can achieve a more mature security environment.

What the audience will learn

  • Importance of understanding human factors within aviation security
  • How a strong and effective security culture can enhance security at the airports
  • How a strong security culture can improve the working environment for staff

16:15

Making airports attractive workplaces again

Catherine Piana
Director General
Aviation Security Services Association international ASSA-i
Belgium
After Covid-19, airport security services are going through the biggest workforce crisis ever and finding it difficult to get their people back, let alone recruit new ones. Meanwhile, the introduction of security technology, including AI, is accelerating. This will affect the profiles, skills and training of security officers. What are some of the ideas and best practices across the EU to widen the workforce footprint, attract the right profiles and make them stay? What is the role of quality, inclusion, diversity and other factors in attracting the new generation? Let's discuss.

What the audience will learn

  • Findings of an EU-funded project on skills intelligence – INTEL
  • Concrete examples and best practice on widening the pool of potential candidates for security jobs
  • How these best practices and ideas may work for most other airport jobs
  • Discover a guide to select quality private security providers with objective measurable criteria
  • Make the link between quality providers and staff recruitment and retention

16:45

Transforming aviation security, staffing and passenger experience

Jason Hausner
Managing Director, Passenger Facilitation and Compliance
Delta Airlines, Inc.
USA
Tom Ripp
CEO
Analogic Corporation
USA
As airports and airlines seek to rebuild post-Covid-19 and address challenges in staffing, a redesign of how passengers experience security offers an opportunity for transformation and operational improvements. Attendees will learn how Delta Airlines has worked with the TSA and its airport and technology partners to redesign checkpoint operations and implement new high-throughput checkpoint screening processes. Delta and Analogic Corporation will share lessons learned about how advanced aviation security screening and networking technology can improve staffing productivity, and how changes in security checkpoint design can have major impacts on staffing levels, passenger throughput and passenger satisfaction.

What the audience will learn

  • How Delta Airlines redesigned its checkpoints to improve passenger throughput and satisfaction
  • Lessons learned from the deployment of new airport security technology, such as computed tomography scanners
  • How improvements to checkpoint design and technology can positively impact staffing levels and productivity

Wrap up

Opening day party in the exhibition hall, after the conference!

Day 2: Wednesday, March 15

Aviation security, border control and facilitation
09:00 - 17:30

Introduction by Conference Chair

Neville Hay
Director of Training
Interportpolice
UK
Dr James Smith
President
Smith-Woolwine, Inc.
USA

09:05

Active assailant response and best practices

Michael Nonnemacher
Aviation Chief Operating Officer
Fort Lauderdale Hollywood International Airport
USA
This session will include the response to the active assailant tragedy at Fort Lauderdale Hollywood International Airport, lessons learned and actions taken by the airport operator and airport community to educate and communicate with employees and passengers. Additional discussion will focus on recent drills to better prepare for an active assailant incident.

What the audience will learn

  • Actual response to an active assailant tragedy
  • Lessons learned from real events
  • Ongoing improvements to responses and communication with employees and airport passengers
  • Emergency response training for all airport employees

09:30

Case study – Karachi Airport Attack, 2014

Navaid Ahsan
Head of AVSEC Operations
Etihad Airways
United Arab Emirates
Aviation security based on visible deterrence, layered security and multiple checks to pre-empt and counter any threat posed to the civil aviation industry is ensured by employing all the available resources in terms of people and material.

What the audience will learn

  • Actual operation
  • Courage and tenacity of deployed security staff
  • Contingency plans and mock exercises
  • Strong reserves
  • Mobility and communication

09:55 - 10:35

Panel discussion: Active assailant at the airport

With the advances in technology and surveillance, has the risk of physical incidents at airports diminished? How are potential suspects spotted and detained (pre-event)? Can today’s technology play a bigger role in safeguarding pax and staff? How should airport security staff react when an incident occurs – what training is provided? How do we protect persons with disabilities or reduced mobility in airport emergencies? How do you restore calm and a sense of safety among PAX and staff following an incident? What have airports implemented following an incident to avoid a recurrence?
Damian Mattock
LCY Airport Policing Commander
Metropolitan Police Service
UK
Michael Nonnemacher
Aviation Chief Operating Officer
Fort Lauderdale Hollywood International Airport
USA
Neville Hay
Director of Training
Interportpolice
UK
More panelists to be announced
Panel Moderator:
Navaid Ahsan
Head of AVSEC Operations
Etihad Airways
UNITED ARAB EMIRATES

10:35 - 10:55

Break

10:55

Security during large-scale events

Philip Bamber
Vice President of Airport Security
Qatar Airways
Qatar

11:25

Evolving security to meet future needs

Nick Careen
Senior Vice President Operations - Safety and Security
IATA
Switzerland
The presentation will explain where the industry believes we need to go in terms of managing the security infrastructure and processes in the future.

What the audience will learn

  • Risk-based principles
  • Technology advancements
  • Industry growth and the need for innovation

11:40 - 12:40

Panel discussion: Removal of today’s LAGs screening and moving to risk-based security

The panel will discuss removing the need to limit and remove LAGs from bags; implementing and paying for technology; moving to intelligence- and risk-based screening; implementation of mutual recognition; adherence to standards; improved API sharing; measurable outcomes; one-stop security.
Dr Leen van Duijn
Vice President, Security Services SPL/AV
KLM Royal Dutch Airlines
Netherlands
Nick Careen
Senior Vice President Operations - Safety and Security
IATA
Switzerland
Peter Drissell
Director - Aviation Security
Civil Aviation Authority
UK
Wendy Reiter
Interim Chief Operating Officer
Port of Seattle
USA
Panel Moderator:
Anne Marie Pellerin
Managing Partner
LAM LHA
FRANCE

12:40 - 14:00

Lunch

14:00

Technology in combination with human factors addressing the current risks

Dvir Rubinshtein
Director of the Aviation Security Division
Security, Emergency & Cyber Department/State Of Israel
Israel
The presentation will cover common vulnerabilities and weaknesses in terminal security, together with practical ways to reduce terrorist opportunities and protect terminals, staff and passengers from terrorist attacks. It will include lessons from the implementation of extra security measures and the roadmap to effective airport security, working towards a common intelligence platform across all airports.

What the audience will learn

  • How to implement the language of negotiation
  • Intercultural negotiation: understanding the complexity of intercultural negotiation
  • How to drive performance and achieve outstanding results
  • The implementation of high-tech security measures in aviation

14:30

Testing, testing, UAS: updates on TSA's C-UAS test bed program

Austin Gould
Acting Executive Assistant Administrator, Operations Support
Transportation Security Administration (TSA)
USA
The 2018 Preventing Emerging Threats Act grants DHS and DOJ C-UAS authority to protect covered facilities and assets as determined by the secretary or attorney general. The TSA has established the C-UAS technology test bed program to assess the efficacy of top-tier technologies in operational airport environments to meet the requirements of the Preventing Emerging Threats Act and support the TSA’s Lead Federal Agency role. The information gathered from the TSA test bed program will inform authorized responders at thousands of critical infrastructure sites.

What the audience will learn

  • TSA will use a continuous technology testing cycle to keep up with the rapidly evolving UAS technology market and threat
  • TSA established the first-ever C-UAS technology test bed in an operational airport environment at Miami International Airport
  • The complex partnerships, roadmaps and technological advancements within the ecosystem are vital for driving better outcomes for passengers and operators

14:45 - 15:35

Panel discussion: Security threats from UAS, drones and eVTOLs

This panel will take a close look at the safety and security risks that UAS poses to airports and will present attendees with a menu of mitigation options. It will examine current counter-UAS technology and legal hurdles through the lens of several recent case studies to provide a viable path forward for airport operators.

What the audience will learn

  • Update on recent incidents and emerging threats posed by UAS technology
  • Understand the key elements of a comprehensive UAS security and engagement plan
  • Brief overview of the state of the art of current counter-UAS technology
  • Analysis of the legal and regulatory hurdles and considerations when implementing a UAS security program
  • Summary of recent airport-based counter-UAS case studies
Austin Gould
Acting Executive Assistant Administrator, Operations Support
Transportation Security Administration (TSA)
USA
Mats Gjertsen
Head of Uncrewed Traffic Management and Counter-UAS
Avinor
Norway
More panelists to be announced
Panel Moderator:
Justin Towles
President
Crown Consulting Inc
USA

15:35 - 15:50

Break

15:50 - 16:30

Panel discussion: EES/ETIAS

Dr Andreas Wolf
Chairperson/Principal Scientist Biometrics
ISO/IEC JTC 1/SC 27, Bundesdruckerei GmbH
Germany
Catherine Jasserand
Postdoctoral Researcher
KU Leuven
Belgium
Jean-Christophe Fondeur
CTO
Idemia
France
Panel Moderator:
Dr Jean Salomon
Principal
JSCP Consulting Partners
FRANCE

16:30

Using biometrics to improve efficiency and security in Brazil

Carlos Souza
General Coordinator
National Civil Aviation Secretariat
Brazil
The Brazilian government understands the importance of increasing airport efficiency with the use of technology and focusing on improving passenger facilitation without compromising security. It has therefore implemented end-to-end biometrics from check-in to boarding in Brazil, developing a national passenger identification system and risk assessment based on biographical and biometric data of travelers. With the Safer Boarding project, passengers are now able to board domestic flights without the need to present any boarding card or document, being identified in a more secure and seamless way, eliminating unnecessary barriers, and enhancing and personalizing the travel experience in the country.

What the audience will learn

  • How to implement a national passenger identification system from scratch
  • Using biometrics for all airport processes, from check-in to boarding, including the baggage drop
  • Implementing a centralized advanced passenger information system for use by security agencies
  • Using biometrics to provide a personalized travel experience and increase passenger satisfaction
  • How to increase airport and airline revenues by using biometrics to offer products and services more suited to each traveler

17:00

Digital identity and biometrics – seamless international travel

Diane Sabatino
Deputy Executive Assistant Commissioner – Office of Field Operations
U.S. Customs and Border Protection
USA
Austin Gould
Acting Executive Assistant Administrator, Operations Support
Transportation Security Administration (TSA)
USA
Beyond Covid-19, digital credential technology has long-term potential in everyday society to boost the advancement of biometric and touchless processing. This presentation will explore the ways in which we can bring elements together successfully to scale the adoption of new digital identity and biometric approaches across the industry.

What the audience will learn

  • Passengers can help with TSA’s biometric journey by staying patient given the privacy and cybersecurity concerns that must be addressed
  • Biometric technology will demonstrate its worth by effectively providing the optimal passenger experience
  • TSA and CBP are building a strong partnership on biometrics while stressing the importance of creating an informed traveling public

SKYTRAX World Airport Awards ceremony and celebration in the exhibition hall after the conference!

Commercial development, retail, concessions, media, experience

Day 1: Tuesday, March 14

Commercial development, retail, concessions, media, experience
09:00 - 17:30

Introduction by Conference Chair

Jeremy Corfield
Partner
CPI
Australia

09:05

Vision 100 and bringing DEN's commercial masterplan to life

Pamela DeChant
Senior Vice President, Concessions
Denver International Airport
USA
This presentation will explore the evolution of the complete refresh of a large commercial program at the current third-busiest airport in the world. DEN went to market with an ambitious airport-wide commercial strategy combined with a genuine investment in the passenger experience. This presentation will show how an airport originally built for 50 million passengers annually is adapting to a fast approaching 100 million passengers.

What the audience will learn

  • Airport strategies and project examples used to adapt to the impacts of continued rapid growth
  • What DEN has done to reimagine the commercial development masterplan
  • Lessons learned from releasing one of the largest commercial developments in the US
  • Why having a well-thought-out plan backed by data helps airports succeed with a roadmap for the future
  • How the commercial masterplan withstood the uncertainty and challenges of the pandemic

09:35

The airport’s evolving retail proposition and opportunities

Fraser Brown
Retail Director
Heathrow Airport Limited
UK
How Heathrow’s retail proposition has evolved through Covid and where the airport sees travel retail’s future direction both physically and digitally.

What the audience will learn

  • Heathrow’s retail and F&B offer today
  • Key issues Heathrow retail is grappling with for 2023
  • The future of travel retail as Heathrow sees it

10:05 - 10:30

Panel discussion: Topic and panelists to be announced

10:30 - 10:50

Break

10:50

DFW’s frictionless shopping experience

Ken Buchanan
Executive Vice President
DFW Airport
USA

11:20

A new future for duty free – a Scandinavian perspective

Guðmundur Daði Rúnarsson
Chief Commercial and Airport Development Officer
Keflavik International Airport
Iceland

11:50

The role of travel retail for a global beverage band

12:20

How travel retail plays a key role for fashion and beauty brands

12:50 - 14:00

Lunch

14:00

Communication strategies that worked during the pandemic

Lay Ling Toh
Associate Director, Corporate and Marketing Communications
Changi Airport Group (Singapore) Pte Ltd
Singapore
As global travel came to a halt, how could an airport continue to engage meaningfully and maintain mindshare among its audience? The presentation will share the challenges faced and strategies deployed to communicate changes in operational processes and introduce new retail initiatives to a diverse audience residing in Singapore as well as all around the world. Even with full travel recovery anticipated, it is important to be mindful that traveler behavior has changed and the business environment continues to be volatile.

What the audience will learn

  • Communication challenges during the pandemic
  • Strategies to engage different audience segments
  • Lessons learned and emerging stronger from crisis
  • Recovery communications in a changing world

14:30

Photogrammetry: the secret sauce for digital and physical convergence

David Morris
Experiential Consultant
NYCAP3D
USA
Are you laser-focused on developing a sound strategy for digital-physical convergence? Join this session to learn how photogrammetry can help you build a powerful foundation for digital-physical convergence and your overall web3 strategy. Experiential consultant David Morris from NYCAP3D will share how this technology can support valuable customer data collection and retention, drive more strategic marketing campaigns, elevate ambassador and influencer strategies and optimize omnichannel experience design.

What the audience will learn

  • Position your brand as a monumental pioneer in the undeniable and foreseeable merge of customer experience and web3 integration
  • Learn to gain and retain invaluable customer data through the 3D scan process, which is vital for strategic marketing campaigns
  • Better utilize paid talent, ambassadors, influencers, etc, to create a compelling omnichannel experience
  • The importance of building digital hardware to enhance the customer experience for a seamless web3 integration

15:00

Increasing retail revenues leveraging footfall analysis and conversion monitoring

Candice Cadreils
Chief Commercial Officer
Nice Aéroports Côte d'Azur
France
Nice Airport has started analyzing in detail the audience of each retail area: footfall, dwell time, destination, airlines, etc. The commercial team has identified opportunities to increase traffic and conversion rates by sharing data with the concessionaires, adapting the opening hours and spoken languages, reviewing the offers and promotions. Our show process, findings and results will be shown.

What the audience will learn

  • How to increase retail and F&B revenues with a better demand-offer adequation
  • Why data sharing with concessionaires is of utmost importance
  • What benefits you get from differentiating pax behaviors flight per flight
  • How the Google Analytics method can be applied to physical retail in airports
  • How operational decisions influence retail pax behavior

15:30 - 15:45

Break

15:45

Extime: a global hospitality and retail brand

Aude Ferrand
Chief Commercial Officer - Non-aero
Groupe ADP
France
Extime is a global franchise brand that encapsulates and amplifies the strategy and know-how deployed at Paris airports. Based on a collection of 'boutique terminals' and integrated operating retail and hospital companies, this new strategy is also driven by the stimulation of contributing routes as well as a strong and unique digital ecosystem. Therefore, Extime is an ecosystem that creates high value.

What the audience will learn

  • Why a hospitality and retail franchise
  • A new business model
  • A unique global retail experience

16:15

Commercial development for the new generation of travelers

Dimitri Xourafas
Commercial Director
Nieuport Aviation
Canada
The presentation will touch on the new generation of travelers and their behaviors. It will focus on creating a sense of place, the shift from traditional retail to experiential retail, and how we design spaces for the future that hit on senses and experiences.

What the audience will learn

  • Sense of place (destination airport)
  • Experiential retail shift
  • Designing enticing spaces for the future

16:45

Non-aviation: key success factors for future terminal commercial concepts

Swapnal Kulkarni-Chouhan
Senior Consultant Commercial
Munich Airport International GmbH
Germany
The presentation will provide insight into the importance of brand immersion and experiential marketing that needs to be adopted by airports. It will focus on curating hybrid commercial concepts by creating a sense of place for the passengers through experiences, services and convenience. It will lay emphasis on how gamification is likely to become a social experience that will help to build an airport community, the significance of sustainability initiatives and their impact on commercial revenue, and the importance of authentic regionality. The audience will be given a glimpse into Munich Airport’s vision to be a next-level commercial hub and the new EWR terminal.

What the audience will learn

  • Insights into how to optimize and maximize non-aviation revenue for higher profitability
  • Munich Airport's best-practice solutions at MUC and EWR
  • Transition from offline to omnichannel shopping experience

Wrap up

Opening day party in the exhibition hall, after the conference!

Day 2: Wednesday, March 15

Commercial development, retail, concessions, media, experience
09:00 - 17:30

Introduction by Conference Chair

Jeremy Corfield
Partner
CPI
Australia

09:05

From passengers to guests – the Stavanger story

Elisabeth Strømstad
Commercial Director
AVINOR
Norway
Lewis Allen
Senior Director
Portland Design
UK
This joint presentation from Avinor and Portland Design will explain the Avinor brand vision and how to deliver a passenger-focused airport experience and environment. We will share Avinor’s vision of creating a 'home from home' by delivering a welcoming experience that reflects the group’s brand vision for guests along their total airport journey in a way that positively differentiates all Avinor airports from the competition.

What the audience will learn

  • How the airport environment needs to respond to new retail, F&B and commercial offers
  • Why it is critically important to have a flexible and adaptable planning approach to futureproofing the airport
  • How Avinor translated its brand values and vision to deliver a unique and memorable passenger experience
  • How to create a sense of place that is rooted in the local community and shaped by its location

09:35

Driving service and innovation at the airport

Errol McGlothan
Managing Director EMEA and APAC
Airport Dimensions
UK
Errol will present Airport Dimensions’ case studies and insights on the role of personalized experiences and digital solutions to drive customer-friendly service and innovation at airports. From developing partnerships with tech-forward brands and local experts to careful planning and a willingness to innovate, Errol will discuss the opportunities for airports to improve customer service and the passenger journey. Errol will also discuss Airport Dimensions’ data on how these solutions can aid airports amid the mass return to travel with uncertain travelers who are excited to return but arriving at the airport earlier than ever before.

What the audience will learn

  • How technological innovation can support airport infrastructure to deliver great customer service and passenger journeys amid mass return
  • Why personalized experiences appeal to passengers and can improve the passenger experience for the modern traveler
  • Traveler expectations for the airport experience and planned spending as they arrive earlier at the airport
  • The unique experiences that best appeal to travelers now that travel has returned, for the optimum passenger journey
  • How airports can differentiate their spaces to ensure travelers remember their first returns to travel for the right reasons

10:05

Memorable journeys

Baptiste Duguit
Vice President of Business Development
Lagardère Travel Retail
France
Claire Duflos
Global VP of Marketing
Lagardère Travel Retail
France
In a context of a slow traffic recovery, the growth of non-aeronautical revenue derives from the growth of spending per enplanement. We believe in forging closer relationships between travel retail/F&B and the entire airport ecosystem to create holistic, seamless and memorable passenger experiences that will be conducive to additional spending. In this presentation, we will first present the state of the art of travel shopping and dining, then explore avenues to tap new potentials. Finally, we will propose innovative business frameworks to better share risks and revenues and create a culture of agility, continuous progress and shared success.

What the audience will learn

  • How can we work better together (airport/brands/operator) to create a holistic, seamless and memorable passenger experience?
  • How to tap new potential? What if we seamlessly merged retail, travel essentials and F&B to create outstanding experiences?
  • How to share this value between stakeholders in a way that is conducive to continuous growth? Innovative business frameworks, results
  • What if we could leverage design and technology to monetize the space and time spent at the boarding gate?
  • What if we could seamlessly integrate the shopping and dining experience within the end-to-end travel experience?

10:35 - 10:55

Break

10:55

Schiphol - presentation and speaker to be announced

Schiphol Speaker
Board Member
Schiphol
Netherlands

11:25

The phygital dimenson of airport retailing: Milan Airports' vision

Luigi Battuello
Head non-Aviation Business Development
SEA SpA
Italy
The presentation will focus on Milan's vision to maximize value and further enrich the customer experience.

What the audience will learn

  • Milan Airports' vision on digital airport retail
  • Explanation of new projects
  • First results

11:55

Digitalization of non-aero management in airports

Ersin Inankul
Chief Digital and Commercial Officer
IGA Istanbul Airport
Turkey
Implementation of digital innovations in non-aero business in airports; best case stories – successful examples and conclusions from Istanbul Airport.

What the audience will learn

  • Non-aero business in airports
  • Digitalization of airports
  • Implementation of digital and physical into non-aero business

12:25 - 12:50

Panel discussion: Topic and panelists to be announced

12:50 - 14:00

Lunch

14:00

Learning from the past to reimagine airport dining

Neil Thompson
Vice President, Digital
HMSHost
USA
Every day, airport dining venues face a unique challenge in that they must serve travelers whether they have hours to enjoy a relaxing meal or just minutes to spare. Nowhere else in the world does the food and beverage industry face such a variety of customer needs, so transformation is inevitable and constant. Evolving technology has reshaped, and will continue to reshape, the traveler experience. While they remove friction, innovation and digital transformation are not without challenges. This engaging presentation will look to the lessons and successes of the past to prepare us for the future.

What the audience will learn

  • How implementing technology enables the passenger to choose the pace of their dining experience to fit their travel journey
  • How looking back on the digital transformation of the past can help us foresee potential challenges in the future
  • How change leadership is essential to the successful implementation of any digital transformation in the hospitality sector
  • How building a digital infrastructure around labor, equipment and contextual data enhances the passenger experience in this challenged environment

14:30

How to adapt airport restaurants to the sustainability movement

Melda Tuna
Marketing and Brand Manager
BTA Food & Services
Turkey
We will discuss in which areas of restaurants sustainability can be addressed: purchasing approach, waste management, social responsibilities, etc. We will also address the specific challenges and solutions for operating in airports (especially airside).

What the audience will learn

  • How you can make your restaurant operations sustainable
  • Challenges you might face and how to surmount them
  • Detailed case study on our experience and journey as airport restaurant operators

15:00

Bridging cultures and communities through food

Eric Pateman
President
ESP Culinary Consulting
Canada
Food has always been the best way of bringing people together across cultures and generations; it shapes our understanding of the world. Culinary consultant Eric Pateman embraces food as a powerful tool for building relationships within and between communities. Sharing examples of best practices from around the world, he offers practical strategies for using food to bridge the cultural divides we face in our interactions with others, creating opportunities for meaningful connection and social interaction, cultural engagement and exchange, culinary learning and discovery, and exceptional eating and drinking in airports including YVR.

What the audience will learn

  • How food can be used more effectively in airports to build communities
  • Why cross-cultural representation is important
  • The importance of immersive experiences
  • Global best practices

15:30 - 15:45

Break

15:45

Balancing commercial return with passenger experience

Peter Farmer
Director
Benoy
UK
As designers of the passenger experience, there is an imperative for us to truly synchronize the physical experience with the virtual promise. Airport and individual terminal multi-channel presence needs a balance of commercial and operational information provision. However, terminal operators are increasingly focusing on leisure and entertainment to stimulate retail spending. At the same time, they are striving to leverage an increasing proportion of virtual sales as part of their retail strategy. Supporting the commercial strategy is increasingly becoming a key element of terminal branding, with the physical need to support the qualities, values and expectations built by the virtual.

What the audience will learn

  • The benefits of synchronizing the physical experience with the virtual promise
  • An understanding of the need to link the physical and virtual passenger experience
  • Potential benefits of providing a thoroughly multi-channel extended experience

16:15

How to create value from underutilized airport infrastructure and land

John Arbuckle
Partner & Head of Aviation
Gerald Eve
UK
Airports are under pressure to diversify and grow non-aeronautical revenue while improving the passenger experience. In this presentation we explore how airports can create new non-aero revenue and contribute to enhanced passenger experience from underutilized assets and land, citing examples.

What the audience will learn

  • What are the non-aero commercial opportunities as airports recover from the pandemic?
  • How to develop an airport commercial real estate strategy
  • What is the commercial business case for real estate development?
  • What are the different commercial models and how do they work in an airport environment?

16:45

Revenue diversification and cost management through sustainable solutions

Murat Destek
General Manager (ACI Africa Board Member)
Summa Airports Niger
Niger Republic
In order to establish more sustainable enterprise within continental conditions, we aimed to diversify revenues particularly on the non-aeronautical side with cost-effective solutions like changing free-of-charge parking and increasing the value of the customer by installing business aviation terminals with custom-tailored services. At the same time, we decreased the electricity cost and created another revenue stream by constructing a solar plant and took the initiative with the environmental ministry to reduce the carbon footprint while stimulating a rise in extra aeronautical revenues. We further created a basic aerotropolis project by using attractive figures, local art and local legacy within a secure airport territory.

What the audience will learn

  • Cost management and revenue diversification with a sustainable solar plant project
  • Cost-effective implementation for revenue maximization at the parking facility
  • Customer value maximization by establishing a business aviation terminal and custom-tailored passenger experience with superior catering provision
  • Sustainable revenue and profit maximization stimulation on existing revenue streams
  • Preparatory steps for non-aeronautical revenue diversification within the airport city project

Wrap up

SKYTRAX World Airport Awards ceremony and celebration in the exhibition hall after the conference!

Customer service, passenger and personnel experience

Day 1: Tuesday, March 14

Customer service, passenger and personnel experience
09:00 - 17:30

Introduction by Conference Chairs

Brian Engle
Director of Customer Experience
USA
Jerry Angrave
Customer and Passenger Experience Director
Empathyce Customer Experience
UK

09:05

Striving for the STARS

Julie Collins
Director, Customer Experience and Brand Strategy
Seattle-Tacoma International Airport
USA
Establishing a new airport customer service department can be a daunting challenge. Seattle-Tacoma International Airport began this journey in 2018 by developing a clear vision and foundational building blocks. Hear about the incremental steps SEA took to achieve a Skytrax four-star rating by utilizing customer feedback, developing a comprehensive S-T-A-R-S framework, and the ongoing efforts to inspire cross-airport staff collaboration. With the motto 'Every Day, Elevate', SEA shares how its obsession with serving customers – and recognizing employees – can be replicated at airports large and small.

What the audience will learn

  • How an airport brand establishes the vision for customer service
  • How the SEA S-T-A-R-S framework (Standards, Training, Assurance, Recognition, Surveys) provided incremental building blocks
  • Leveraging lessons learned from Covid to accelerate customer service program progress
  • Recognition – building an airport-wide team mentality
  • Serving all customers with technology, communication and care

09:35

Airport customer experiences: get ready for the future now

Kathy Haley
Chief Customer Experience Officer
Port Authority of New York & New Jersey
USA
The past two years have seen a dramatic shift in customer needs, expectations and behaviors. With benchmarks for excellence higher than ever before, airports must be prepared to readily anticipate customer needs and provide exceptional experiences. The Port Authority of New York & New Jersey is investing US$30bn to reimagine and revitalize North America's largest airport system. Integrated into this massive undertaking is ensuring that John F. Kennedy International (JFK), LaGuardia (LGA), New York Stewart International (SWF) and Newark Liberty International (EWR) airports are future-ready to respond to rapidly changing customer needs and provide world-class customer experiences.

What the audience will learn

  • New and rapidly emerging trends in customer needs and expectations
  • How the pandemic accelerated the transformation of the airport customer experience and what matters most to customers and employees
  • How to accelerate a customer-centric lens to deliver meaningful and memorable experiences
  • How the Port Authority of New York & New Jersey is adopting a future-ready customer-centric orientation now

10:05

Community-based collaboration on the accessibility of Portland International Airport

Irene Ng
Senior Manager of Site Facility and Design
Port of Portland
USA
PDX access: collaborating with community members of different abilities to provide feedback on the built and to-be-built environment. Sharing lessons learned on incorporating committee recommendations into the design and outcomes of customer service pilot programs.

What the audience will learn

  • Committee structure and outreach methods
  • Wins and losses of accessibility recommendations in the capital projects
  • Results of customer service program pilots – what worked and what didn't

10:35 - 10:55

Break

10:55 - 11:55

Panel discussion: Accessibility that thrives! Fundamental building blocks for sustainable accessibility

The panel will examine the global shift in the way people, live, work and interface with air travel. From accounts based on first-hand experiences of US airports and airlines, which are transforming the passenger experience for the world’s largest minority community. As passengers return to flying, two large hub airports and two of the world’s largest legacy airlines share how they expanded access by transforming spaces, communications and attitudes toward achieving a comprehensive point-to-point journey for all. The panel will open the playbook on accessibility and discuss the latest successes, innovations and opportunities as well as some lessons learned.

What the audience will learn

  • Explore how US airports and airlines work together to provide an equitable journey for all travelers
  • Examine the fundamental building blocks for greater accessibility for all. Successes, challenges and failures
  • Resolving travelers' physical and psychological challenges inside brand-new and 70-year-old facilities
  • Learn how various awareness programs can help open doors
  • Top US airports and airlines open their playbooks toward building a sustainable accessibility culture
Api Appulingam
Deputy Director of Aviation, Capital Development
Philadelphia International Airport
USA
Dennis Iskra
Senior Airport Architect
Charlotte Douglas International Airport
USA
Katherine Goudreau
Managing Director, Corporate Real Estate
American Airlines
USA
Kaveh Dabiran
West Regional Director, Planning and Development, Corporate Real Estate
United Airlines
USA
Panel Moderator:
Michael Spitzer
VP, Senior Airport Terminal Architect
RS&H
USA

11:55 - 13:15

Lunch

13:15

Customer experience in a post-pandemic world

Dimitri Coll
VP Airport Customer Experience
ACI World
Canada
This session will present the results of the ASQ 2022 Global Traveller Survey, revealing the highest intention to travel by passengers since the beginning of the pandemic: 86% of respondents are planning to travel by air in the year to come. The removal or loosening of many barriers and crisis measures clearly contributed to these results. This presentation will highlight new passenger behaviors and expectations, the overall perception of the pandemic, the main barriers to travel, intention to travel and traveler profiles. We will present airport opportunities from sustainability approaches to technology.

What the audience will learn

  • Understanding new passenger behaviors and expectations
  • Impact of traffic recovery on airport processes
  • Role of airports in promoting environmental sustainability
  • Travelers'reactions to new challenges in airports

13:45

CEx post-Covid – restarting Dakar’s cultural program at the airport

Yacine Kebe
Director Safety Environment Quality
LAS - Dakar Blaise Diagne Airport
Senegal
One of the key strategic objectives of Dakar Airport is to be a cultural hub, to promote Senegal as a destination and develop a sense of place throughout the passenger journey and the different stakeholders, Balancing the post-Covid expectations from passengers while offering a unique cultural experience is the challenge we are facing now.

What the audience will learn

  • Post-Covid expectations
  • Developing a sense of place
  • Airports as cultural hubs and drivers for tourism

14:15

Customer-centric culture and personalized airport journey

Roaya Ahmed
Senior Officer - Customer Experience
Bahrain Airport Company
Bahrain
Bahrain Airport Company inaugurated a new passenger terminal building in 2021, considering an elevated passenger and staff experience. Transitioning from a friendly, efficient yet old terminal facility, the new PTB is four times bigger and carries the blend of efficiency from the legacy terminal, embedded with brand-new equipment, facilities and cutting-edge technology. This presentation will showcase the steps taken to create a sustainable customer experience culture at BIA among all stakeholders and the efforts made to soon be a benchmark in the region for efficiency and friendliness.

What the audience will learn

  • How to create a customer-focused culture at an airport
  • Understanding passenger categories and personalizing the journey
  • Steps and initiatives to enhance the passenger experience
  • Importance of stakeholder involvement

14:45 - 15:15

Panel discussion: Keeping a finger on the customer’s pulse

The last several years have shifted the needs, wants, points of delight and frustration of airport customers and airport personnel in dramatic ways. Some of those shifts had been coming for some time and others happened almost overnight. This session highlights important issues such as what the recent changes in passenger behavior mean for airport customer experience management; what motivates today’s airport personnel to show up and delight the customer; and what are the new ‘wow’ factors for today’s airport personas. Finally, are the tried-and-true basic services still applicable or have these changed too?

What the audience will learn

  • Definition of who the airport customers are and how they have changed in recent times
  • How have recent times shifted past passenger personas?
  • How does an airport best prepare its employees, whose needs have also changed, to deliver service excellence?
  • What do the recent changes in customer behavior mean for airport customer experience management?
  • What are the current airport customer experience basics/fundamentals? What are the new airport ‘wow’ factors for customers?
Karen Ellis
Chief Customer Experience Officer
San Antonio International Airport
USA
Joanne Paternoster
CEO
Butterfly Consulting
USA
Panel Moderator:
Sevda Fevzi
Associate, Customer Experience and Business Development
Modalis Infrastructure Partners Inc. - Richmond, BC
CANADA

15:15 - 15:30

Break

15:30

Equality, diversity and inclusion at Heathrow

Adam Sunderland
Head of Equality, Diversity and Inclusion
Heathrow Airport
UK
Anita Chagar
Diversity Network Lead
Heathrow Airport
UK
The presentation will share Heathrow Airport's current strategy and approach to creating an inclusive culture for our colleagues. We will share some of the key activities and successes we have been delivering to improve ED&I. We will share how these fit with our wider people agenda and the impact they have on our people. We will share how our diversity networks support the wider ED&I agenda and the success they have had.

What the audience will learn

  • Core elements of our ED&I strategy
  • How we have developed and are delivering our strategy
  • The success of our diversity networks

16:00

Implementation of dynamic workforce planning for passenger services @FRA

Hannah Aldinger
Project Manager Digitalization
Fraport
Germany
Lana Jansen
Founder
WePlan Software GmbH
Germany
A project initiated by Fraport's Digital Factory concept. The goal was to find a solution to supply a digital, dynamic, next-gen workforce management solution for Fraport's passenger services unit. The solution needed to consider flight schedules and their continuous changes, process times and airline SLAs to determine the workforce needs dynamically and then consider union rules and foremost the workforce's wishes to design ideal shift plans while optimizing workforce utilization.

What the audience will learn

  • How dynamic workforce planning works at airports
  • How to consider the workforce's needs and wishes and offer attractive workforce involvement in shift planning
  • How to improve customer service through better planning
  • How to increase workforce productivity
  • How to speed up solution testing, procurement and implementation

16:30 - 17:30

Panel discussion: The future airport workforce – competing for talent in a global marketplace

The panelists will focus on future workplace issues including recruiting and retaining talent; cross-border competition for skilled workers; creating agile airport structures that can pivot to address new challenges; an increasing focus on work/life balance; meeting the challenges of the triple bottom line; equity issues in the workplace; hiring and assimilating employees hired from outside the aviation sector. Case studies will be provided by senior airport executives from India, the USA and the Caribbean.

What the audience will learn

  • How airports can compete in a highly competitive and borderless labor market
  • Implications of the shift to remote or hybrid work – scenarios
  • Creating an airport culture that focuses on work/life balance for employees
  • How the triple bottom line is increasingly seen as a valid benchmark to measure the airport's social responsibility
  • Understand the generational and demographic shifts that are reshaping the airport workforce
Hayden Newton
General Manager
Airports Authority of Trinidad and Tobago
Trinidad & Tobago
Jason Inniss
Director, Airport Operations
Bermuda Skyport Corporation Ltd.
Bermuda
Nandita Bhatt
Airport Director, Udaipur Airport - GM Architect
Airports Authority of India
India
Peter Gargiulo
President
4QD Strategy Consulting LLC
USA
Panel Moderator:
Paul Behnke
Senior Associate-Industry Knowledge
Aviation Strategies International
USA

Opening day party in the exhibition hall, after the conference!

Day 2: Wednesday, March 15

Customer service, passenger and personnel experience
09:00 - 17:30

Introduction by Conference Chairs

Brian Engle
Director of Customer Experience
USA
Emily Yates
Head of Accessibility and Inclusive Design
Mima
UK
Jerry Angrave
Customer and Passenger Experience Director
Empathyce Customer Experience
UK
Roberto Castiglioni, MBE
Director
Reduced Mobility Rights Limited
UK

09:05

Passengers of tomorrow: what should we expect?

Luis Felipe de Oliveira
Director Deneral - ACI World
Airports Council International
Canada
In this one-on-one interview, the director general of ACI World, Luis Felipe de Oliveira, will have a Q&A session on the evolution of the passenger experience as it relates to various concepts of the expected airport of the future. What are the present and key future expected changes and challenges? Will passenger expectations change? What are the main technological changes to be expected, and how should we leverage the key role of the numerous leading industry suppliers? How different can we expect the travel journey of tomorrow to be?

What the audience will learn

  • Learn about the changing expectations of passengers
  • What are the short-term industry priorities to be better prepared for the travel journey of tomorrow?
  • The importance of providing a voice to our passengers
  • What are the technologies we can expect to have the greatest impact on the travel journey of the future?
  • Learn about expected changing key drivers of passenger satisfaction

09:35

Designing the perfect digital itinerary

David de Vries
Product Owner
Royal Schiphol Group
Netherlands
At Schiphol we want to support our travelers on their journey to and through the airport so they can start their trip in a relaxed way. Especially during the summer peak of 2022, this became a major topic. We redesigned the travel itinerary to better inform passengers and provide them with all information required along the different journey steps, eventually leading to personalized advice for every passenger.

What the audience will learn

  • Our vision for the digital itinerary
  • What we have learned from our users
  • How we work

10:05

Data science for unearthing information about the new passenger personas

Josep Sabater Margarit
Market Intelligence Analyst
Aena
Spain
The airport industry can use data science to increase its understanding of passengers' behaviors and needs in order to improve customer service and efficiency. The model uses an algorithm that analyzes different surveys to identify the best profiles, combining this information with buying and consumption behavior and satisfaction level to create a more detailed portrait of each passenger profile. This data-driven approach provides a scientific character to the analysis, yielding valuable and sophisticated results. The new passenger personas that are generated from this analysis can help airports better understand their customers and make decisions accordingly.

What the audience will learn

  • How to use data science to increase the understanding of passengers' behaviors and needs
  • How to combine all the information available to completely define the passenger profiles
  • How to select the best passenger personas
  • Examples of new passenger personas for major, medium-sized and tourist airports
  • How to use those passenger personas to personalize airport services and adjust projects for a specific target

10:35

Accelerate airport digital innovation and improve the passenger experience

Bob Kwik
Worldwide Head of Airports
Amazon Web Services (AWS)
UK
Airports want to use technology to innovate and improve the passenger experience. This session explores some of the exciting new technology solutions for airports and gives practical advice, with real-world examples, of how airports can foster a culture of innovation and use digital transformation to improve the passenger experience.

What the audience will learn

  • Technologies most relevant for airport digital transformation
  • How airports can accelerate their innovation
  • Digital transformation case studies from airports and other industries

11:05 - 11:25

Break

Accessibility, assisted travel and well-being

11:25

Accessibility beyond compliance: innovation and customer experience

Jessica Marin
Innovation and Transformation Section Chief
Miami International Airport
USA
Accessibility is often viewed as a regulatory and compliance-based function that requires checking a box. With the increase in an aging population with limited mobility and a worldwide rise in disabilities, it is time the aviation industry viewed accessibility as part of customer experience and not a separate, pushed-aside subdemographic. Re-envisioning accessibility as an area for innovation and growth provides airports and airlines with an opportunity to not only meet the needs but also rebrand the travel journey for passengers with disabilities, thus remodeling the standards for customer experience and the future development of innovative services and initiatives.

What the audience will learn

  • How accessibility can lead to innovation
  • Why accessibility should be re-seen as customer experience
  • Branding accessibility and how to create awareness
  • Collaboration with stakeholders and leveraging the passenger pain points

11:55 - 12:40

Panel discussion: Universal design and airport accessibility

The key to ensuring a great airport experience for every passenger is to embrace the principles of universal design and accessibility from the initial stages of the planning process. What are airports doing to make their infrastructure more accessible? What can they do to make it even better? How can operations benefit from a more integrated planning process? This panel will discuss what the key areas and opportunities are to continuously improve airport infrastructure for a completely accessible passenger journey.

What the audience will learn

  • How universal design can help make airports more accessible
  • What the main hurdles to overcome are from an operations point of view
  • How architects, designers and consultants can work with airports to jointly develop accessibility strategies
  • The importance of bringing people with disabilities in early in the design process
Antoinette Erickson
Senior Partner
Foster And Partners
UK
Emily Yates
Head of Accessibility and Inclusive Design
Mima
UK
Dr Kirk Goodlet
Senior Director
InterVISTAS Consulting
Canada
Panel Moderator:
Manuel Lanuza
Manager Airport Development
IATA
SWITZERLAND

12:40 - 14:00

Lunch

14:00

Sustainable airport terminal facilities: passenger inclusion, health and well-being

Dr Viktoriia Myroniuk
Lecturer in Aviation
Salford University
UK
Best examples of passenger terminal facilities at airports around the world will be reviewed using the United Nations Sustainable Development Goals (UN SDGs) framework with the main focus on SDG 3 - good health and well-being, SDG 4 - quality education, SDG 8 - decent work and economic growth and SDG 10 - reduced inequalities. The examples will include spa facilities; sports facilities; sleep and rest facilities; medical facilities; science, culture and art facilities; cinemas and libraries; observation decks; business lounges and work facilities; post offices and telephone facilities; children’s facilities; and facilities for people with hidden disabilities, those who wish to pray, smokers and passengers traveling with pets.

What the audience will learn

  • SDG 3 - good health and well-being airport facilities: spa and beauty facilities; sports facilities; sleep and rest facilities; medical facilities
  • SDG 4 - quality education airport facilities: science, culture and art facilities; cinemas and libraries; observation decks
  • SDG 8 - decent work and economic growth airport facilities: business lounges and work facilities; post office and telephone facilities
  • SDG 10 - reduced inequalities airport facilities: facilities for children, people with hidden disabilities, those who wish to pray, smokers and passengers traveling with pets

14:30

Neurodiversity design and airports: it's more than just sensory rooms

Heather Karch
Facilities and Infrastructure Architecture Manager
Seattle International Airport
USA
Ryan Fetters