Speaker Interviews

Discover more about the topics and technologies to be discussed at this year's conference, via a series of exclusive interviews with a selection of our expert speakers.


Keeping the heart and soul of 'America’s Best Airport'

Vince Granato, chief operating officer of Port of Portland, on expansion plans, designing for a distinct regional identity and creating an equitable passenger journey for all

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The journey to 400 passengers per hour per security lane

Willem van Bavel, managing director, Bavel Consulting, advises on how best to reduce wait time and security operating costs

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Reimagining India’s fastest-growing gateway

Satyaki Raghunath, chief strategy and development officer, Bangalore International Airport, provides a masterplan update for Kempegowda International Airport, Bengaluru (KIAB), which hopes to handle 90 million passengers per annum by 2030.

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Innovation and customer experience: driving the airport of the future

Rick Belliotti, director, customer experience design and innovation, San Diego County Regional Airport Authority, details how innovation can influence a positive customer experience.

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The next generation of automated baggage handling systems

Daniel Agostino, assistant director, operations, Miami International Airport, explores the challenges and benefits of installing new automated baggage handling systems.

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Lean process improvement in airport construction

Jonathan Smith, Future T2 program director, Heathrow Airport, reveals how the 'lean' process leads to improvements in airport construction.

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Improving Schiphol’s passenger experience using live trials

Maaike van der Windt, director of customer experience at Amsterdam Airport Schiphol, is in charge of making every passenger’s journey as pleasant as possible. Here’s how she does it.

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How an innovative bag-tag locator significantly increased customer experience

Jonathan Vincentz, optimization and project manager, and Louise Brix-Hansen, head of airport optimization, Copenhagen Airports, share how an innovative bag-tag locator significantly improved the customer experience.

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How good is passenger-entered APIS data?

Irra Ariella Khi, co-founder and chief executive officer of Zamna, discusses the importance of ensuring advance passenger information is accurate and reliable.

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Identity management at TSA

Jason Lim, identity management capability manager, Transportation Security Administration, talks about biometric technology and how it can be used to great effect in airports.

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