Esteban Decurnex

With over 15 years of experience, Esteban Decurnex currently leads the digital marketing initiatives at Aeropuertos Argentina 2000. His role involves strategic planning and execution across digital platforms such as passenger assistance chatbots, mobile apps, and online marketplaces. Esteban's background in Communication Sciences, complemented by certifications in online advertising and creativity, equips me to tackle diverse marketing challenges with innovative approaches and a forward-thinking mindset.

---

Presentation

Redefining airport interactions: the impact of chatbots on passenger experience

We will explore how our chatbot, specifically developed for airports, is transforming passenger experiences. From providing real-time flight updates to facilitating parking payments and offering information about services and shops, this chatbot serves as an integral tool for enhancing customer satisfaction. Our analysis will demonstrate how the technology not only simplifies operations but also significantly boosts satisfaction ratings and enables meaningful connections with our users.

The audience will learn:

• The importance of chatbots in continuously improving passenger experience at airports
• Analysis of chatbots' influence on customer satisfaction ratings
• How to collect and utilize chatbot data to enhance services and operations
• Exploring success stories: parking payments and flight status updates
• Challenges and opportunities in the evolution of digital assistance at airports