Keri Phoenix

Keri is a technology, innovation, and finance leader with 20+ years of experience in the aviation sector. At Vancouver Airport Authority, she spearheads the activities of the Innovation Hub at YVR—a dynamic platform that facilitates the testing and piloting of cutting-edge technologies, with a specific focus on promoting sustainable aviation and community well-being. Prior to leading the innovation program, Keri managed the Authority’s commercial business operations for BORDERXPRESS, an in-house, automated border control solution.

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Presentation

A journey toward a personalized AI airport companion

In an era where personalization is not just appreciated but expected, the travel industry is primed to innovate. This presentation demonstrates the next critical step in customer service excellence: a digital, personal airport companion, providing real-time guidance, wait times, concessions information and the ability to coordinate specialty services, including accessibility assistance. Explore the impact of empowering passengers through a platform that not only speaks to their needs but also anticipates them. As they step into the airport, passengers will be greeted with a sense of control and reassurance, knowing that real-time, personalized assistance is at their fingertips.

The audience will learn:

• Understanding passenger pain points in traditional airport experiences and the demand for tailored solutions
• Solutions that encompass passengers with reduced mobility are breaking barriers and fostering inclusivity in air travel
• How personalized, predictive, easy-to-navigate technology can reduce common pain points