Ming Sue Koh

Koh Ming Sue is currently the executive vice president of the Engineering and Development Cluster of Changi Airport Group (Singapore) Pte Ltd (CAG). His primary responsibilities include the land use masterplanning of Singapore Changi Airport and the lifecycle planning, design, construction, installation, operations, maintenance and rejuvenation of all airport engineering assets and infrastructure. He reports directly to the CEO of Changi Airport Group and works with more than 200 staff under his team.

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Presentation

Panel discussion: Towards fully autonomous baggage operations – why, what and how?

Achieving advanced automation beyond the baggage handling system: join this discussion on the evolving landscape of automating the end-to-end baggage journey. Learn from airport representatives and industry experts as they delve into the driving forces, challenges and collaborative efforts required to realize higher levels of automation. Discover how operators' roles are evolving toward supervision as robotics and autonomous vehicles reshape baggage operations, contributing to increased sustainability. Gain insights into the future of baggage handling and the path toward enhanced efficiency, sustainability and autonomy.

The audience will learn:

• Enhanced working conditions: how automation improves the well-being of baggage operators and reduces manual handling
• Human-automation synergy: how human-automation synergy drives the evolution of baggage handling while prioritizing sustainability and job satisfaction
• Stakeholder collaboration: insights into the collaborative efforts required to achieve fully automated baggage operations
• System design insights: essential considerations for planning and designing automated baggage systems for optimal performance and reliability
• Passenger satisfaction: how to ensure accurate and on-time baggage delivery, every time, for an excellent travel experience